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Kim Myers, Regional ManagerLynne Vaughn, Store Director

John Shewmaker, Text Manager, University of Florida BookstoreAmanda Kohlman, Store Manager, Health Science Center Bookstore

Mary Oneal, Store Manager, College of Veterinary Medicine BookstoreAimon Sabawi, Store Manager, Levin College of Law Bookstore

August 2007

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Agenda Topics

• Follett Higher Education Group Values

• Text Cycle/Adoption Process

• Used Textbooks

• efollett.com Features for Faculty

• Discussion and Q & A

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Follett Higher Education GroupFollett is the leading contractor of bookstore services and the

foremost suppliers of used books in North America

History: Follett is 130 years old and started in 1873.Follett ranks 12th on Crains Chicago Business oflargest privately held companies in Illinois.Follett ranks 116th on Forbes list of 500 topprivately held companies.

Mission: To help all college bookstores become world class,multi-channel academic retailers and to supporthigher education by being the preeminent providerof academic and collegiate products and services.

Market: Follett currently operates more than 720 bookstoresacross the United States and Canada serving more than 4 million students and 300,000 faculty.

Employees: More than 8,000 regular full andpart-time employees whose mission is to helpFollett become the Employer and Retailer of Choice by putting People First.

Products: New and used textbooks, an extensive selection of trade and reference books, campus apparel, gifts, softwareand related campus merchandise.

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• We value CUSTOMERS

• We value INNOVATION

• We value INTEGRITY

• We value TEAMWORK

• We value ACCOUNTABILITY

• We value EACH AND EVERY ASSOCIATE

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The Bookstore’s Partnership With Your Academic Community is Critical

Especially:• When books are adopted• How books are discussed and used in class

– this is key to students’ perception of value• Your recommendations

Comments welcome anytime!

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Fall 2007 Term Adoption Cycle

• Courses Expected 9595• Titles Expected 3303• Adoptions Due 04/15/07*• Research/Adoption Entry As

Received• End of Term Book Buy 04/23/07• Sales Floor Set Up to Begin 07/07/07• Purchase Orders to Publishers 06/18/07• Fall Classes Begin 08/19/07• Ending Inventory 11/10/07• Returns Begin 10/15/07

* College of Veterinary Medicine adoptions due 06/01/07

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Fall 2007 Adoption Receipt Trend Line

Receipts Before

Buyback Enhances Our

Ability To Provide Used

Book Selection

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University of Florida BookstoreHealth Science Center BookstoreCollege of Veterinary Medicine BookstoreLevin College of Law Bookstore

Adoptions DueAdoptions Due

Student Buyback

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Spring 06-07 Term Adoption Cycle

• Courses Expected 9217• Titles Expected 3590• Adoptions Due 10/15/06• Research/Adoption Entry As

Received• End of Term Book Buy 12/04/06• Purchase Orders to Publishers 11/15/06• Sales Floor Set Up to Begin 11/15/06• Spring Classes Begin 01/08/07• Ending Inventory 02/01/07• Returns Begin 02/02/07

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Spring 06-07 Adoption Receipt Trend Line

Receipts Before

Buyback Enhances Our

Ability To Provide Used

Book Selection

0.0%10.0%20.0%30.0%40.0%50.0%60.0%70.0%80.0%90.0%

100.0%

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University of Florida Bookstore

Health Science Center Bookstore

College of Veterinary Medicine Bookstore

Levin College of Law Bookstore

Adoptions Due

Student Buyback

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Course Materials IssuesChanged Adoptions / Late Adoptions• Purchases and Sales• Errors/Returns• Used Books• Substituted Titles / Bundles

Store Under-Buying• Issues in Class• Customer Service• Lost Sales• Costly Re-orders 

Over-Buying• Costs (restocking fees or returns limited)• Vendor Relations

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Used Books Save

Average Retail Price

New $72.83

Used $54.62

Buyback $27.31 (Bought as used and sold back)

Net Cost $27.31

Savings $45.52 (New price less buyback received)

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Used Book Drivers

• Adoptions By Due Date• Adoptions Received Before End of Term

Buyback Period• Store Wholesale Search Activities and

Time Allowed• Adoption of “Packages” or “Bundles”

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Students SavedUniversity of Florida

BookstoresFY07 FY06

Used Sales $1,772,633 1,739,399New Sales 6,126,813 6,106,492Used Text Ratio 22.4% 22.2%Buyback Dollars Paid 767,890 939,547

Used vs. New 590,878 579,800Buyback Dollars Paid 767,890 939,547Total 1,358,768 1,519,347

(Fiscal Year End: June 30, 2007)

Savings to Students

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Students SavedHealth Science Center

BookstoreFY07 FY06

Used Sales $30,634 46,909New Sales 642,734 657,807Used Text Ratio 4.6% 6.7%Buyback Dollars Paid 10,774 11,888

Used vs. New 10,211 15,636Buyback Dollars Paid 10,774 11,888Total 20,985 27,524

(Fiscal Year End: March 31)

Savings to Students

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Students SavedCollege of Veterinary Medicine

BookstoreFY07 FY06

Used Sales $2,397 3,861New Sales 59,697 64,246Used Text Ratio 3.9% 5.7%Buyback Dollars Paid 1,227 727

Used vs. New 799 1,287Buyback Dollars Paid 1,227 727Total 2,026 2,014

(Fiscal Year End: March 31)

Savings to Students

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Students SavedLevin College of Law

BookstoreFY07 FY06

Used Sales $84,890 26,324New Sales 231,496 103,648Used Text Ratio 26.8% 20.3%Buyback Dollars Paid 34,183 5,173

Used vs. New 28,297 8,775Buyback Dollars Paid 34,183 5,173Total 62,480 13,948

(Fiscal Year End: March 31)

Savings to Students

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Bookstore Value: On Campus and Online Our Store

Others?• Used Texts Available Yes

Limited• One source - all requirements Yes No• Pick-up or Shipping Options Yes No• Assurance of Right Materials* Yes No• Immediate Availability Yes No • Easy and Immediate Refunds Yes No• Financial Aid Transactions Yes

No• Cash, check, credit card Yes No• Immediate buyback Yes No• Employs People On Campus Yes No • Supports Campus Financially Yes No

* Including passcodes if needed for access to research or reference sites

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Sales to Actual Enrollment ObservationsUniversity of Florida Bookstore

Sell-Through is Strongly Influenced by Faculty

Number of Titles

Faculty Enrollment

EstimateActual

Enrollment

Actual to Estimated

EnrollmentTotal Units Available

Units Sold

Sold to Units

Available

Sold to Actual

EnrollmentFall 2006 2,591 372,692 313,907 84% 68,607 51,345 75% 16%Fall 2005 2,581 322,806 179,552 56% 65,139 55,142 85% 31%Fall 2004 2,674 251,698 188,041 75% 67,715 55,249 82% 29%

Spring 05-06 2,462 238,597 157,433 66% 54,182 43,445 80% 28%Spring 04-05 2,461 299,796 220,664 74% 57,155 36,848 64% 17%

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Sales to Actual Enrollment ObservationsHealth Science Center Bookstore

Sell-Through is Strongly Influenced by Faculty

Number of Titles

Faculty Enrollment

EstimateActual

Enrollment

Actual to Estimated

EnrollmentTotal Units Available

Units Sold

Sold to Units

Available

Sold to Actual

EnrollmentFall 2006 230 43,514 8,155 19% 8,010 3,739 47% 46%Fall 2005 309 34,344 9,947 4,225 42%Fall 2004 231 20,813 10,086 48% 8,726 5,096 58% 51%

Spring 05-06 259 31,426 5,141 16% 4,908 2,185 45% 43%Spring 04-05 189 13,141 6,943 53% 4,486 2,077 46% 30%

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Sales to Actual Enrollment ObservationsCollege of Veterinary Medicine Bookstore

Sell-Through is Strongly Influenced by Faculty

Number of Titles

Faculty Enrollment

EstimateActual

Enrollment

Actual to Estimated

EnrollmentTotal Units Available

Units Sold

Sold to Units

Available

Sold to Actual

EnrollmentFall 2006 9 580 560 97% 292 189 65% 34%Fall 2005 11 694 693 100% 454 261 57% 38%Fall 2004 14 799 799 100% 505 551 109% 69%

Spring 05-06 7 517 517 100% 92 106 115% 21%Spring 04-05 13 835 310 121 39%

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Sales to Actual Enrollment ObservationsLevin College of Law Bookstore

Sell-Through is Strongly Influenced by Faculty

Number of Titles

Faculty Enrollment

EstimateActual

Enrollment

Actual to Estimated

EnrollmentTotal Units Available

Units Sold

Sold to Units

Available

Sold to Actual

EnrollmentFall 2006 136 11,305 10,589 94% 4,065 3,021 74% 29%Fall 2005 134 10,842 136 627 461%

Spring 05-06 133 10,079 2,779 1,790 64%Spring 04-05 153 9,689 8,228 85% 2,548 1,714 67% 21%

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efollett.com

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• FacultyWeb• Digital Coursepacks• eBookstore    

efollett.comLeading edge retail technology to better

serve your campus and community needs

In January of 1999, Follett launched efollett.com, the world’s largest online college bookstore. Your bookstore was immediately linked to this site, allowing your students to purchase books 24 hours a day seven days a week.

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Supplemental Materials and Reference Titles

Recommended vs. Required • Let us know what you are recommending

Academically Priced Software Available• Significant savings for students and faculty

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Thank You!

For your contributions to educationFor your support of the bookstoreFor inviting us to participate today

Questions? Comments?