KIMBERLY NICOLE HORTON (925) 207-7654 kimberlyhorton4@gmail.com

HIGHLY MOTIVATED BUSINESS PROFESSIONAL Versatile, passionate occupational professional recognized throughout career as being the can-do individual. Solid organizational, communication, time management, and interpersonal skills. Results-driven with exceptional practical judgment and memory for details. Skilled in developing plans to deliver tangible results, multi-tasking while meeting deadlines in fast paced environments, and understanding and following processes and procedures.

CORE COMPETENCIES ► Notary Public ► Proven Leadership Ability ► Self Starter ► Proficient Microsoft Office Skills ► NMLS registered ► Excellent Customer Service Skills ► Effective Team Player ► Exceptionally Proactive ► Ability to Anticipate Needs of Staff

PROFESSIONAL EXPERIENCE US BANK, 2013-Present Sales and Service Coordinator/Assistant Branch Manager

Coordinates major branch activities of delivering strong customer sales and service Handles customer questions, concerns, and complaints as escalated by branch staff Ensures compliance with operational policies and procedures Participates in achievement of branch sales goals and provides workflow direction to staff Assists the Branch Manager in performing management duties Interviewing, selecting, training, setting and adjusting pay rates, and work hours Directing daily work, monitoring and implementing compliance measures Administering correction and evaluating work performance Coordinates operational activities to ensure passing of audits Applies selling techniques to open, develop and close sales

Beal Bank, 2010 - 2013 Retail Banking Specialist

Utilized Microsoft Excel for daily data entry. Processed IRA and Trust account maintenance. Addressed and solved customer relations issues. Reviewed, processed and followed-up on customer paperwork and service requests. Coordinated meetings and manager’s schedule. Prepared expense reports.

American Red Cross, 2010 - 2013 Financial and Statistical Information Team Member

Issued, reviewed, edited and listed client assistance cards and disbursing orders. Maintained safekeeping and confidentiality of financial assistance tools. Participated in client assistance card and disbursing order audits. Aided with completion of necessary statistical reports. Completed all necessary paperwork in an accurate manner to ensure client needs were met. Trained new team members on policies and procedures.

Pacific Service Credit Union, 2008-2010 Member Service Representative

Answered phone calls to resolve customer issues. Assisted and coordinated setup of cross selling initiatives. Organized and managed group goal-oriented projects. Processed daily mail, wire transfers, new account, and online banking requests. Coordinated staff meetings.

Washington Mutual, 2006-2008 Senior Teller

Trained and mentored new staff members. Contributed administrative and managerial support. Processed credit card applications, international and domestic electronic wire transfers.

EDUCATION ASHFORD UNIVERSITY, CLINTON, IOWA

Bachelor of Arts, Psychology Degree HONORS

ALPHA SIGMA LAMBDA NATIONAL HONOR SOCIETY MEMBER GOLDEN KEY INTERNATIONAL HONOUR SOCIETY MEMBER

MAGNA CUM LAUDE GRADUATE DEAN’S LIST (2012-2015)

RED CROSS CERTIFICATE OF APPRECIATION (2012, 2013)