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TRANSCRIPT
Kindly Sponsored by:
FACESFuture Air Cargo Executive Summit
Celine Hourcade, IATAMarc Voelkl, IATA
Welcome Address
FACE Evolution
Closing Plenary WCS ‘12
FACE Initiative is born
1st FACES WCS 2013
22 ParticipantsMay ’13
Launch IATA FACE Program
2nd FACESWCS 2014
26 Participants
Autumn ‘14Air Cargo
Awareness
3rd FACESTIACA ‘14
4th FACESWCS 2015
13 Participants
24 Participants
Summer ‘15FACE
Handover
5th FACESWCS 2016
26 Participants6th FACESWCS 2017
42 Participants
Vision 2030 Launch Event
April ’17Facebook
Community7th FACESWCS 2018
>190 FACE Members 57 Participants
10 Entries3 Finalists1 Winner
1st Face Cocktail
WCS 2018
Summer ‘18FACE
Handover
Patricia Varela, IATADavid Sauv, IATA
The FACE Program in a Global and Digital Economy
What are the industry buzzwords ?
Internet of Things (IoT)
Artificial Intelligence (AI) Smart ULD
Community collaboration Drones
Application Programing
Interface (API)
Platform Digital Robotics
Traditional player / start-up collaboration is key
79% of corporates have already collaborated with start-ups*
* Arthur D Little - Corporate / start-up collaboration
Traditional player / start-up collaboration is key
FACE program evolves to address these opportunities
Awareness& Attraction
Retention & Development
Innovation& Creativity
FACE initiatives at a glance
FACE UP competition Career Fair
FACE peer mentorship program
Networking / Cocktail / FB groupFACE Summit
Vision 2030 Innovation Boot Camp
Action Air Cargo / Connect all the young air cargo communities
Olivier HouriEVP & CROSmartKargo
Sponsor Keynote
17Copyright 2018 SmartKargo – Proprietary and Confidential
Olivier Houri, EVP & CRO
March 11, 2019
Future Air Cargo Executives Summit Accelerating Transformation: The Innovation Mindset
18Copyright 2018 SmartKargo – Proprietary and Confidential
WELCOME
You represent a
SMARTFUTURE for Air Cargo
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Our story: Innovation and Excellence
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THE INNOVATION MINDSET7 Truths that Accelerate Transformation
21Copyright 2018 SmartKargo – Proprietary and Confidential
Accelerating Transformation
If innovation is about developing something new that creates value for both users and the organization —how can airlines make this happen most efficiently?
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Organizational Mindset Enables Transformation
An organization cannot expect to achieve transformation of their processes and technology using an outdated mindset tied to business models and process thinking of the past.
Need to adopt a different Mindset: An Innovation Mindset
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The Innovation Mindset: Truth 1
Embrace Adaptation
We must overcome the natural resistance to disruptive market forcesand adapt quickly.
Source: Cleverism.com
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The Innovation Mindset: Truth 2
Be Open, Curious and AwareThis means embracing new ideas and curiously keeping up with trends and technologies that are impacting people and products.
MobilityReal-time everything
B.I & AnalyticsMachine Learning
A.I.
IoTe-Commerce
EDI/Connectivity
Blockchain
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The Innovation Mindset: Truth 3
Expand your thinking
Big thinking requires a combination of analytical skills, entrepreneurial spirit and the ability to imagine breakthrough ideas –
Challenge the Status Quo!
Tackle Bottlenecks!
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The Innovation Mindset: Truth 4
Think Creatively
Innovation requires an ability to think beyond current norms and truths in the market and to expand your thinking. Innovation as an Art…
Think Holistically - Think “out-of-the-box”Accepting
Warehouse
X-Rayed
WarehouseExit
AircraftReceiving
Warehouse DeliveryVehicle
Pickup
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The Innovation Mindset: Truth 5
Be Courageous
It takes courage to be that one person who encourages the group to think about things from a different angle and to be vulnerable.
Abandon group-thinking
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The Innovation Mindset: Truth 6
Act Quickly
Innovation within an organization must be a fast-moving process with an efficient go-to-market roadmap.
Try Don’t be Perfect!
Fail ?Try Again
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The Innovation Mindset: Truth 7
Assemble Diverse Teams
Assemble teams with a variety of critical skill sets to implement design thinking—with engineering and rapid testing to innovate successfully.
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SmartKargo – Innovation packed!
2013 2014 2015 2016 2018 2019 2020
Automation Bots
Self Service App
Warehouse App
Shipper App
Self Registration and Management
E-Commerce Integration
Analytics
A configurable solution that is so robust that it requires minimal customization.
SmartKargo Link
Capacity Control & Revenue Management
D2D Functionality
Smart Interline
AI / ML
2019+
Cloud App
Blockchain
31Copyright 2018 SmartKargo – Proprietary and Confidential 31
Thank You!We’ll be happy to answer any questions that you may have
about this topic. We invite you to join us for the
FACESCocktail Reception
6:30 PM Tuesday Evening
Jasmine Bayview Foyer, Marina Bay Sands
Vivien LauExecutive Director
HACTL
Successful Career Path in the Air Cargo Industry
Roland ZistlerManaging DirectorGrowNow Group
Leadership Skills: Strategic Thinking
LeadershipSkills:
RolandZistlerManagingDirector - GrowNOW Group
Holistic BusinessCoachIATAExternal Instructor
StrategicThinkingIATAFutureAirCargoExecutives Summit
Singapore,March2019
Thecapacitytothinkandimaginebecomesthesolemeasureforleadership
StrategicThinkingGeneratingOptionsWhatmighthappen?
Options Decisions Actions
StrategicDecisionMakingMakingchoicesWhatwillwedo?
StrategicPlanningTakingActionHowwillwedoit?
It’slikeahundredmeterrun…
Reallife…
Thegapbetweenreactiveandproactivefuturesisbridgedbymakingtime forstrategicthinking.
It’saboutchangingthewayyouthink…
“Wecan’tsolveproblemsbyusingthesamekindofthinking
weusedwhenwecreatedthem.”
It’saboutyourfuture…
Integratingthefutureintoyourdecisionmakingprocessestodaybythinking
big,deepandlong.
ButwhatisaStrategyabout…?
…istheartofcreatingvalue...is defining our business andcompetencies…isidentifyingopportunities...isbringingvaluetocustomers...is determining our relationships...is our knowledge...is about financials
…andhowdoyouthink ?
ØHumanshavedifferentthinkingstylesandthereforearticulateandcommunicateindifferentways
ØThosedifferentstylesmirrorourbrainphysiologicalfunctions
ØTheyprovideinformation'saboutpreferences,characteristicsandattitudes.
ØThisreflectsourcommunicationstylealsoinregardstostrategicthinking
HolisticIntuitive
IntegratingSynthesising
LogicalAnalyticalFact basedQuantitative
InterpersonalFeeling based
KinestheticEmotional
OrganisedSequential
PlannedDetailed
unconscious consciousIndividuals recognise and built their
foresight capacity
implicit explicitIndividuals begin to talk about and use
future approaches in their work
solitary collectiveCollective individual capacities generate
organisational capacity
Individual Foresight
Strategic Foresight
…recogising blinders notto fallback
ØMentalfilters
ØOverconfidence
ØPenchantforconfirmingratherthandisconfirming evidence
ØDislikeforambiguity
ØGroupthinking
SeekHard
4Rulesof Stategic Thinking
Rule1Fact-BasedLogicalInformation
4Rulesof Stategic Thinking
Rule2 Questioneveryone’sunquestionedassumptions
4Rulesof Stategic Thinking
Rule3 StrategicThinkingischaracterizedbyanall-pervasiveunwillingnesstoexpendresources
4Rulesof Stategic Thinking
Rule4 StrategicThinkingisusuallyindirectandunexpectedratherthanhead-onandpredictable
StrategicThinkingQuestionstoIdentifywhatmatters…ØWhatdoesourbrandstandfor?
ØWhatdowemostwanttoaccomplishintheorganization?
ØHowwouldwedescribeourbest,mostvaluablecustomers?
ØWhodon’twedobusinesswith?
ØWhodowewinthemostbusiness fromandwhy?
StrategicThinkingQuestionstoIdentifywhatmatters…ØWhodowelosethemostbusinesstoandwhy?ØWhatarethebiggestcostdriversintheorganization?
ØWhatthingswouldbemostdevastating(ormostembarrassing)ifourcustomersknewaboutthem?
ØWhat’sthebiggestunknown inourmarket?
ØWhatarethebestopportunitiesavailabletous?
Con
cret
eA
bstr
act
DESIGN THINKING
LEAN STARTUP
AGILE
Empathize
Define
Ideate
Try ExperimentsPivot/Persevere ?
Learn
Sprint Execution
Sprint Planning
Shipable Increment
Sprint Review
Product Backlog
Customer PROBLEM Customer SOLUTION
StrategicThinkingmeanscombining…
Characteristics of StrategicThinkers ...
BEGIN withtheEND inmind!
Roland ZistlerManaging DirectorGrowNow Group
Strategic Thinking for the Air Cargo Industry (Working Session)
RolandZistlerManagingDirector - GrowNOW GroupHolistic BusinessCoachIATAExternal Instructor
StrategicThinkingfor the AirCargoIndustryWorkingSessionIATAFutureAirCargoExecutives SummitSingapore,March2019
IATA Cargo Leadership Development Program
IATA Cargo Leadership Development Program with Harvard Business Publishing
Ø6 required IATA Cargo Management coursesØTotal 18 training days in IATA Training CentersØ10 Harvard ManageMentor® online modulesØ3 years time to completeØIATA DiplomaØHarvard ManageMentor® Diploma
IATA Cargo Leadership Development Program
IATA Cargo Leadership Development Program with Harvard Business Publishing
ØBusiness Strategy and Planning ManagementØBusiness Intelligence and Competitor AnalysisØRevenue Management with Optimization SimulationsØRoute Development OptimizationØMarketing and AdvertisingØSales and Key Account Management
IATATrainingInnovationBusinessModelSimulationVideo
Patricia Varela, IATADavid Sauv, IATA
Closing Remarks
What is your vision for the future of FACE ?
Future Air Cargo Executives
Networking Cocktail
When: 12 March 2019 – 18:30
Where: Jasmine Bayview Foyer
Who: Air Cargo Leaders, FACES participants and
professionals over 18 (by invitation only)
Kindly invites you to the
Don’t miss this opportunity to boost your career.
Network with professionals from across the industry!