kingston performance report · council plan performance report 2017-2021. action progress status...

KingstonPerformance ReportOCTOBER - DECEMBER 2017

Expenditure Actions Performance Indicators

BUDGET SPENT BUDGET REMAINING ON TRACK IN PROGRESS OFF TRACK

Annual Service Highlights

16,812 Total volunteer hours

72,780 Rateable properties

156,754 Municipal population

4,856,411 Bin lifts

1,780 Babies born in Kingston

$165,200Annual Council expenditure $K

1 CITY OF KINGSTONCOUNCIL PLAN PERFORMANCE REPORT 2017-2021

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Building permitsPlanning permitsUrban land use policy & planning

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- Maintenance & development of Council's buildings

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Drain maintenanceManage Council's property portfolioPlanning & design for community assets

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Footpaths, bicycle paths & road maintenance

Our well-planned, liveable city supported by infrastructure to meet future needs1




13,000 kmStreets swept

1,108 New planning applications

received

8 kmKilometres of footpath renewed

240 Buildings and public toilets maintained on a daily basis

554 Asset protection permits issued

$500,000,000Approximate value of

development

Our Services


Our well-planned, liveable city supported by infrastructure to meet future needs

1.1. Intergenerational land use planning for a sustainable community

INDICATOR COMMENT FULL YEAR TARGET

QUARTERLY TARGET

QUARTERLY RESULT

STATUS

Adopted Council annual capital budget - % spent

Approximately 33 % of the adopted budget has been spent. With actual and commitments approaching $40M (approximately 67% of program). Actual is within 3% of forecast for this period.

100.00% 35.01% 32.99%

in progress

ACTION PROGRESS STATUS

1.1.1.2 Develop the Kingston Housing and Neighbourhood Character strategy using innovative engagement methods

The consultant team appointed to undertake the Housing Strategy and Neighbourhood Character Study is currently preparing background analysis and draft reports to be presented to Council early in 2018.

A consultation strategy has been scoped under the banner of 'Kingston - Planning our Future'. Ward meetings were held during Oct/Nov 2017. Walking tours will occur in the new year.

on track

1.1.1.4 Utilise the planning system to influence the provision of car parking in areas where significant change is occurring

Traffic and Transport engineering consultant MR Cagney has been engaged to conduct the Kingston Parking Study. This study will analyse car parking provision for new developments and consider appropriate controls to ensure car parking requirements are met.

The Draft Issues and Opportunities Paper has been delivered and will be exhibited in the first part of 2018

on track

1.1.1.6 Develop an Affordable Housing Implementation Plan to work with State Government, Housing Associations and developers to increase the availability of affordable housing

Officers have prepared a project brief for the Affordable Housing Implementation Plan. Procurement of a consultant firm to undertake the work will be undertaken shortly. The scope of the project has been widened to include additional requirements by Council. It is anticipated that the Plan will still be completed by the end of this year.

on track

1.1.1.7 Review planning mechanisms and local planning policy and legislation to proactively contribute to increase the supply of social and affordable housing in Kingston.

Officers have prepared a project brief for the Affordable Housing Implementation Plan. Procurement of a consultant firm to undertake the work will be undertaken shortly.

on track

1.1.1.8 Prepare a draft Kingston Social and Affordable Housing Policy to sit alongside Councils Housing Strategy


on track

1.1.1.9 Review previous findings and recommendations of the Social Housing Committee (2008-2012)


on track

1.1.1.10 Investigate and scope the role of an affordable housing officer.

Council officers are currently drafting a role description for this role. It is anticipated recruitment will begin shortly.

on track



1.1.2.1 Participate in forums in the southern region to influence strategic planning for infrastructure, employment and housing investment

Officers are participating in the State Government's development of a Southern Metropolitan Region Land Use Framework Plan. A scoping meeting occurred on 12 October with a further workshop in November 2017. on track

1.1.2.2 Capitalise on the opportunities for Kingston presented in the Monash National Employment and Innovation Cluster planning

Officers continue to work with the Victorian Planning Authority and landowner Goodman Group Australia on a proposed planning scheme amendment to rezone the Clayton Business Park site in the Monash National Employment and Innovation Cluster. It is anticipated that a Planning Scheme Amendment will be lodged with Council early in 2018.

on track

1.1.3.1 Update the Kingston Planning Scheme review to take account of the new Council Plan and Plan Melbourne

Officers are currently undertaking a review of the Kingston Planning Scheme in accordance with the requirements of the Planning and Environment Act 1987. Initial consultation was undertaken as part of the Ward Meetings that occurred in Oct/Nov 2017.A draft of this review is anticipated to be presented to Council in early 2018.

on track

1.1.3.2 Develop strategies and undertake required Planning Scheme Amendments in areas including stormwater quality, public open space provision and potentially contaminated land

On 13 Dec 2017 the Planning Committee adopted the Amendments in relation to Stormwater quality and public open space. These amendment have been submitted to the Minister for Planning for approval.

Investigations are currently being undertaken to inform strategies around potentially contaminated land.

on track


1.2. Effectively influence the urban and architectural design of the City


QUARTERLY TARGET

QUARTERLY RESULT

STATUS

SP1 Time taken to decide planning applications (financial year to date)

There are currently 491 active planning applications, many of which have been complex and have consequentially led to higher levels of community interest and hence longer processing times.

Kingston has continued to have a very low number of applications for review before the VCAT when compared with many neighbouring and like Councils. Mindful that the VCAT process can add several months to achieving a final decision.

In July 2017 this indicator was at 116 days so it is clear that some improvement has occurred since this period.

75.00 Days 75.00 Days 99.00 Days

off track

SP2 Planning applications decided within required timeframes

Council has considered a significant number of very complex planning applications within the second quarter that has contributed to the inability to meet this target.

Officers have worked with Councillors during this quarter to formally modify Planning Consultation (PC) policy by reducing the number of applications that require a PC. This will assist in increasing the number of applications able to be determined within 60 days. In instances where a Planning Consultation meeting is required it adds approximately 3 weeks to the assessment process.

56.00% 56.00% 47.96%

off track

Percentage of VicSmart applications completed within 10 Days

Council has recently appointed a VicSmart Planner based on the volume of VicSmart applications and a 10 day turnaround will be achieved in coming quarters.

Despite not achieving 100% in Quarter 2 the VCAT did not receive any applications against its failure to determine those applications not resolved within 10 days.

100.00% 100.00% 84.62%

in progress


1.2.1.3 Embrace the opportunities presented through ‘City Shaping’ infrastructure projects (e.g. Level Crossing Removal Work) to plan for innovative new community meeting spaces

The Cheltenham Structure Plan Review and Mentone Station and Gardens Urban Design Framework were adopted by the Council in December with officers to implement the resolutions of Council including the assembly of land and use of Council’s mortuary car park to provide for new public open space and increase in car parking. Further discussions with relevant stakeholders are to be held to progress Planning Scheme amendments for Cheltenham and Mentone.

Officers continue to provide feedback to the LXRA on removal sites within the southern corridor with Council being represented on the Carrum Revitalisation Reference Group.

on track



1.2.2.1 Provide an integrated development approvals (planning and building applications) service to meet the needs of residents and businesses

Mapping of all paperless procedures was undertaken in December and meetings between the IT Department and City Development have begun.

We commenced sending objection acknowledgement letters via email in December and paperless advertising will begin in February 2018.

on track

1.2.2.3 Continually review opportunities to enhance the ability of our customers to understand the planning process and access relevant information

A series of comprehensive information guides to assist the community to understand the planning process were completed this quarter. This has been a three-year project.

completed

1.2.2.4 Maintain a proactive relationship with representatives of the construction industry when undertaking works in the municipality

The ‘Getting It Right on Your Building Site’ (previously Building Site Management booklet) has been updated and published on the Council’s construction webpage reflecting current requirements and practices for management of stormwater on building sites. ‘Getting it Right’ postcards have also been produced to hand out to builders and developers to guide them to information booklets.

Council’s Construction Engagement and Compliance Officer is attending monthly on-site meetings with the Construction Liaison Officer to meet builders and to highlight the importance of compliance with CMP requirements.

on track

1.2.2.23 Undertake consultation with the community and the REIV and other groups within theconstruction industry to determine and map incidences of termite infestation within Kingston

After extensive research there was no conclusive evidence to suggest that the city of Kingston should be declared a termite prone area.

completed


1.3. Infrastructure and property investment for a functional city now and into the future


QUARTERLY TARGET

QUARTERLY RESULT

STATUS

Leases / Licence renewal completed

26.00 13.02 25.00

on track

Building maintenance requests % completed within agreed timeframes

We are currently working with our contractors and reviewing our internal process to continually improve this KPI.

80.00% 80.00% 81.94%

on track

Rights of Way - sales completed by Council

There was only one sale during this quarter.

10.00 5.00 4.00

in progress


1.3.1.4 Plan and facilitate the mechanisms to secure the required infrastructure to support key, large scale development projects (Clayton Business Park, etc.)

Investigations are being undertaken to determine the infrastructure required for large scale developments.

on track

1.3.1.8 Plan and build drainage upgrades to reduce local and major flooding

A number of drainage projects listed on the 2017/2018 works program are currently under construction. These include the continuation of stages along Fraser Ave in Edithvale ($0.53M), Nepean Hwy service road near Thrift Park in Parkdale ($0.50M) and improvements along McLeod Rd and Dahmen St in Carrum ($1.23M).

The remaining projects are on track to be constructed by the 30th June 2018 with designs already completed for Westley St in Carrum ($0.95M), Munro Ave in Edithvale and Edithvale Common at the rear of Kinross Ave in Edithvale ($2.5M) with funding spread over two financial years.

on track

1.3.1.10 Footpath Program The footpath program is fully committed at the end of the second quarter. Footpath construction has been completed in sections of Endeavour Way, Braeside; Wells Road, Aspendale Gardens and Woodlands Drive, Braeside. Projects currently in design phase include Walker Grove, Cheltenham & Bernard Street, Cheltenham. Contracts have been awarded for Lakewood Boulevard and Malcolm Road, Braeside.

on track

1.3.1.12 Road - Reconstruction Program The road reconstruction program is on schedule with 75% of the budget committed and 40% expenditure at the end of the second quarter. Major projects in 2017/18 include Old Wells Road, Patterson Lakes; Dahmen Street, Westley St & McLeod Road, Carrum. Thames Promenade, Chelsea/Chelsea Heights road reconstruction has recently been completed. Projects in design phase include McDonald Street, Barkly Street & Governor Road Mordialloc; French Avenue, Edithvale.

on track

1.3.2.2 Work with VicRoads on key strategic road considerations including the Westall Bypass, Mordialloc Bypass and South Road Study

Officers are working on the Environmental Effects Statement for the Mordialloc Bypass and having discussions around shared path alignments and intersection designs.

The South Road study will be completed in early 2018 and Council will work with VicRoads to implement the report outcomes.

on track



1.3.2.3 Request State Government undertake an Environmental Impact Assessment on the potential impacts of the Mornington Peninsula Freeway extension on Braeside Park, Waterways wetlands, Green Wedge, Aboriginal and Culture Heritage and amenity issues.

Council officers have been attending Technical Reference Group meetings.

on track

1.3.3.13 Continue to work with the LXRA in creating land access, lease or maintenance agreements for assets on State Government land that Council will own and/or maintain

New action initiated in November 2017, with project scoping underway.

on track

1.3.3.14 Acquire the land 2-8 Balcombe Rd Mentone from VicRoads to develop Open space


on track


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- Waste collection

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- Sports & recreation -

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Foreshore management & maintenanceMaintaining parks, sports grounds & streetscapesParks & sports ground master plan projectsStormwater managementSustainable environmental management

Our sustainable green environment with accessible open spaces2




4,000 TTonnes of hard waste collected

90,000 Street and park trees

75 Playing fields

367 Parks and reserves

1,500,000 LLitres of recycled water used across all parks and reserves

4,710 Drainage pits cleaned

Our Services


Our sustainable green environment with accessible open spaces

2.1. Environmental resilience and sustainability


QUARTERLY TARGET

QUARTERLY RESULT

STATUS

Missed bins - domestic (garbage, recycling & green waste) YTD

Figures have been higher than target and will be discussed directly with Council's contractor.

3,350.00 1,675.00 2,208.00

off track

WC5 Kerbside collection waste diverted from landfill (audited)

50.00% 50.00% 51.56%

on track


2.1.1.1 Develop a Climate Change Strategy and strategic actions that build resilient environments, infrastructure, facilities and communities

A draft Climate Change Strategy will be presented to Council in early 2018.

on track

2.1.1.2 Educate the community on domestic renewable energy options

Two community workshops were held in 2017 with participation of approximately 30 people per workshop.

Further workshops will be organised for 2018. on track

2.1.1.3 Review the outcomes of the Environmental Effects Statement to be undertaken by the State Government on the impacts of Grade Separation works on the environmentally significant Edithvale - Seaford Wetlands. If appropriate appoint an expert environmental consultant to review and advocate for the best environmental outcomes for the wetland.

Council officers have been attending Technical Reference Group meetings.

on track

2.1.1.5 Promote education programs such as community sustainability workshops, schools sustainability leadership program and Big Green School festivals

Ten workshops were held during 2017 supporting schools with various programmes.

Council officers have engaged Dolphin Research Institute to deliver environmental education to all primary schools.

on track

2.1.1.6 Replace streetlights across the municipality with new energy efficient lighting

All the contractors and consultants have been appointed. Roll out of nearly 7,500 lights will commence in March 2018 and be completed in May

on track



2.1.1.8 Advocate to the Premier of Victoria the Opposition Leader, the Minister for Water, the State Member for Carrum and Melbourne Water expressing our concern over the high levels of Toxic BGA present in Lake Carramar and seeking their immediate action in addressing the outbreak and providing measures to maintain the water quality to secondary contact standards.

Officers prepared letter for Mayor's signature. Letter sent to the Minister for Water and response received indicating they were undertaking a feasibility study to identify and assess engineering options to allow through flows to Lake Carramar. Once complete they will consult with local residents.

completed

2.1.1.9 Develop advocacy strategies to the State Government seeking support for a ban on the distribution of free single use plastic bags, both acting alone and in cooperation with other organisations and groups including Council's Business and Economic Advisory Committee and Public Spaces and Environment Advisory Committee

Both Committees have been consulted with and are supportive. The State Government have an inquiry into the banning of plastic bags. ASPIRE is an on-line resource exchange to help businesses.

on track

2.1.2.2 In partnership with Melbourne Water, monitor the uptake and progress of the two-year pilot project for developers to opt in to contributing to regionally based storm water quality outcomes

Council will be presenting at the International Conference on Water Sensitive Design in February in regard to the success of the stormwater in-lieu contributions scheme.

Council officers continue to provide informal support and advice to other local governments considering implementing such a scheme.

on track

2.1.2.3 Plan and build Kingston's water quality and reuse master plan using developer contributions to harvest stormwater to irrigate sports fields

In this trial project, developers can make an optional monetary contribution to Kingston's stormwater harvesting as an alternative to achieving stormwater quality requirements onsite. Approximately $300,000 worth of contributions have been collected at 30 December 2017. Moorabbin Reserve is being investigated as one of the potential stormwater harvesting locations.

on track

2.1.3.1 Improve the economic recovery of waste and reduce reliance on landfill for waste generated by Council, through development of a waste minimisation strategy

A Waste Minimisation Strategy will commence development in February 2018 and a Waste Education Strategy will commence development in May 2018.

off track

2.1.3.2 Develop strategies to ensure that Council’s waste management practices are responsive to the changing ways in which people live and work within the municipality

Commencing the development of a Waste Minimisation Strategy in February 2018 and a Waste Education Strategy in May 2018, with both strategies expected to be finalised in July 2018.

off track


2.2. Greening Kingston and place making


QUARTERLY TARGET

QUARTERLY RESULT

STATUS

Parks Community Engagement Program - Total Hours YTD

During October to December, community groups contributed 340 hours to environmental projects. This is a significant drop compared to the previous quarter. For the financial year to date, however, the community has provided over 2,000 hours to environmental projects with half coming from the Green Army scheme. School groups/work experience students are well represented, however 'Friends' group numbers have declined.

2,000.00 1,000.00 2,066.00

on track


2.2.1.1 Work with landowners in the Green Wedge to encourage alternate land use activities where uses are incompatible with the Green Wedge Plan

Council continues to work with landowners to attract activities consistent with the Kingston Green Wedge Plan.

on track

2.2.1.2 Identify opportunities to expedite the Chain of Parks Project by delivering a range of passive and active recreational activities in the Green Wedge

Council approved a Park Plan for Spring Road Reserve in November 2017. The plan includes a proposed path network, car park, and park furniture with the dog off lead area located to north section of the reserve. Stage 1 (gravel path works) is currently out for quotation.

Investigations into the feasibility of constructing sports fields on Spring Road highlighted the deficiencies of the site for sports fields, also the Dingley cricket and football clubs have advised Council that they do not support Spring Road Reserve as a suitable site. To accommodate the usage demand, following the growth of the Dingley cricket and football clubs and the Aspendale Stingrays, alternative sites and potential reallocation of clubs to different grounds are being explored.

on track

2.2.1.4 Play a leadership role in facilitating a key opportunity identified in State Planning Policy to provide opportunities for renewable energy generation in the Green Wedge

A draft Climate Change Strategy and Solar Feasibility Study of the Green Wedge will be presented to Council early 2018.

on track

2.2.1.5 Complete the transition from landfill and work with land owners on future land uses in the Green Wedge

Consultants have been engaged to look at the feasibility of solar in the Green Wedge. Council is also working with land occupiers on the transition of landfill land to parkland - e.g. Victory Road landfill.

on track

2.2.1.7 Advocate to the Commonwealth Airports Minister asking the Commonwealth Government to review the Moorabbin Airport Masterplan with a view to minimising the risk to pilots and to surrounding residents by halting any more non-aviation, non- Green-Wedge-compliant development on Moorabbin airport

Letter has been sent

completed

2.2.1.8 Engage Planisphere to review the exisiting Green Wedge Plan in line with Ministerial Direction to review after five years, rename to Green Wedge Management Plan and undertake a community consultation process

A response to Councils' request will be presented to Council shortly responding to this issue

on track



2.2.1.9 Advise Council on the preparation of a planning scheme amendment to incorporate the Green wedge plan into Kingston Planning Scheme

A response to Councils' request will be presented to Council shortly responding to this issue.

on track

2.2.1.10 Consider the preparation of a planning scheme amendment to rezone Special Use 2 and Green Wedge Zone land to Green Wedge A Zone – explicitly excludes golf courses which are zoned Special Use 1 Zone.


on track

2.2.1.11 Consider the feasiblity to authorise a planning scheme amendment to rezone the Waterways wetlands and other Melbourne Water land into the Kingston Green Wedge.


on track

2.2.1.12 Determine the potential impacts of the Southern Metropolitan Cemeteries Trust's proposed cemetery on the current uses within the Green Wedge.

A response to will be presented to Council shortly.

on track

2.2.3.3 Ensure all planning applications with indigenous vegetation or other significant environmental issues have an expert ecological assessment undertaken and provided to councillors for review. Consider developing a role for a conservation planner.


on track

2.2.4.1 Review and implement Kingston's Tree Management Policy to ensure trees are established, protected and maintained

Following a Council resolution in August, the new draft 'Street & Park Tree Management Strategy' is out for community consultation until the 19th January 2017. The title was changed from 'Kingston's Tree Management Policy' to the 'Street and Park Tree Management Strategy' to better reflect its intent. Once the consultation period has ended, responses will be provided to Council for consideration.

Council officers have continued to ensure maintenance of local trees - including tree planting of park and street trees as well as the pruning and ongoing maintenance of more established street and park trees.

on track

2.2.4.2 Advocate for a green rail and road corridors within Kingston

The focus for this quarter has been the ongoing maintenance of the revegetation projects along key rail and road corridors around railway stations at Aspendale, Edithvale, Chelsea and Bonbeach. The 'Friends of Mentone Station & Gardens' has continued to be active in the ongoing management of the gardens around the Mentone train station site. The maintenance works along Wells Rd has ensured the continued establishment of this site, while Station Street (between Aspendale to Bonbeach) plantings continue to develop.

on track

2.2.4.4 Advocate to Parks Victoria for Patterson River beautification works

Council officers met with representatives from Melbourne Water and Parks Victoria on 8th November to explore opportunities for amenity improvements along Patterson River. At the meeting, Council officers also sought clarification regarding responsibilities for approving any proposed future works.

on track

2.2.4.6 Prepare a draft plan for community consultation that is supported by Vic Roads and Vic Track that outlines maintaining and enhancing existing plantings along Nepean Hwy

Currently undertaking a vegetation survey and assessment between the rail line and Nepean highway from Station Street heading south to the Aspendale substation including the future SES site and Groves Reserve. on track



2.2.4.7 Review ways to enforce more compliance with developer applications that remove vegetation such as: site inspections, developer fees for vegetation removal, encourage native planting and increase fines for non compliance.


on track


2.3. Activating and protecting the foreshore through strategic partnerships


QUARTERLY TARGET

QUARTERLY RESULT

STATUS

Beach Foreshore Cleansing Contract Compliance

Following the December audit, the contractor received a monthly score 6.15% above the KPI target. This is a significant improvement on the previous months audit result. The contractor met all Service Delivery requirements.

90.00% 90.00% 96.15%

on track


2.3.1.1 Progressively implement the Coastal Management Plan 2014 to protect the foreshore and waters of Port Phillip Bay

Revegetation program for 2017 is complete, ongoing weed control works and erosion control/dune protection fencing works has commenced and is continuing. Drainage maintenance carried out at key locations. Boardwalk construction to improve beach access whilst addressing drainage and erosion issues at Swansea Road, Chelsea complete, planning in progress for additional boardwalks at key access points including Roseberry Avenue, Chelsea, Alexandra Street, Edithvale, Carrington Street, Edithvale and Showers Avenue, Chelsea.

on track

2.3.1.2 Develop and implement the Mentone Foreshore Precinct Plan

Planning, design and consultation for the planned upgrade to Mentone Foreshore Precinct is being carried out throughout 2017/18. Design concepts will include improving foreshore access, upgrading car parking and visually enhancing the precinct, consideration will also be given to the location of the Life Saving Club building to improve functionality and provide a key activity precinct address. An initial Project briefing meeting has been held with the Life Saving Club and further meetings are planned for 2018.

on track

2.3.1.4 Prepare a concept design for the Parkdale Yacht Club

Concept design has been prepared and approved by Club members. Funding was sought from State Government via SRV grants but this was unsuccessful. Council approved an EOI for shared community use of the facility at its December 2017 meeting. on track

2.3.1.6 Redevelop the Edithvale Lifesaving Club

Despite positive feedback from the community, Life Saving Victoria and Edithvale Lifesaving Club members on the chosen design, the Victorian Department of Environment, Land, Water and Planning has refused Council's application for Coastal Management Consent.

Council approved a revised design at its meeting in November 2017 and officers have re-submitted this to DELWP and AAV for approval. This will delay the construction of the building, which is hoped to commence on site in May 2018 and be completed by Spring 2019.

off track

2.3.2.2 Continue to review the litter data and beach cleaning program

Council is continuing to monitor bin usage data to determine the best and most efficient strategy moving forward including bin placement and collection frequency. Bin stations located on the sand that are consistently showing poor usage, will be removed or relocated to a more suitable location. Current tonnage data YTD 812t.

on track


2.4. Review and implement the Open Space Strategy to ensure high quality and increased capacity of the open space network


QUARTERLY TARGET

QUARTERLY RESULT

STATUS

Open Space Mowing Contract Compliance

The contractor met all service delivery requirements for the month, with monthly inspections and OHS audits complying with the specification and no corrective actions issued.

90.00% 90.00% 95.67%

on track


2.4.1.1 Conduct an open space needs assessment and review the open space allocation across areas within Kingston

A review of winter 2017 allocations has determined the following opportunities for winter 2018:

* Shared use of Keeley Reserve west between the Kingston City Soccer Club and Dingley Junior Football Club (particularly) for junior Sunday competitions.* Shared use of Edithvale Common with junior soccer competition on Saturdays and junior football on Sundays.* Relocation of junior activity from Bonbeach Recreation Reserve to Beazley Reserve due to ground works.* Use of Kingston Heath as a venue for junior football (temporary facilities to be provided).* Increased use of Chadwick Reserve - potentially shared use between football and soccer.* Explore the development of sporting fields at Kerr Ave Reserve, Aspendale Gardens.* Activating the use of the sporting fields at Cornish College for community use.

With the limited access to the sporting fields at Parkdale Secondary College, facility planning for the Aspendale Stingrays Soccer Club and exploring opportunities for improved sporting opportunities for sports clubs in Dingley are ongoing projects for Council.

on track

2.4.1.4 Undertake a Dingley sports ground feasibility study including investigation of the suitability of the Spring Road land in Dingley for sports grounds

Technical investigations for the multiple sporting fields at the Spring Road Reserve has been completed. The feasibility of constructing sports fields on Spring Road highlighted the deficiencies of the site for sports fields, also the Dingley cricket and football clubs have advised Council that they do not support Spring Road Reserve as a suitable site. Following discussions with Councillors, further feasibility assessment works is planned to be undertaken at Chadwick and Kerr Ave Reserves.

on track

2.4.1.5 Investigate the purchase of Latrobe Street rail crossing land for open space purposes

Officers have discussed the possibility of acquiring or leasing this land from Vic Track. Currently Vic Track have advised that they're not willing to dispose of the land at this point in time due to the LXRA future works, however they may change this view once the LXRA works are completed.

completed

2.4.1.6 Undertake a review of the potential for sports ovals and supporting infrastructure in the Green Wedge

The review to be informed through the development of the Sport and Recreation Strategy and investigations into the development of additional sporting fields for Dingley.

on track


2.5. Provide for a variety of sport and recreation opportunities across Kingston through the Sport and Leisure Strategy


2.5.1.1 Develop a sport and leisure strategy to respond to the increasing current and future demands on facilities in Kingston

The draft Sport and Recreation Strategy is being updated to reflect new demographic forecasts for the municipality and will be presented to the Sport and Recreation Advisory Committee's new Councillor representatives. on track

2.5.1.4 Continue to invest to increase the capacity of existing sports fields

Sport field improvement projects include: Bonbeach Recreation Reserve ground upgrade - all works completed and awaiting turf establishment; Walter Galt No.2 - all works completed and awaiting turf establishment; Heatherton Reserve drainage upgrade - works to be completed by early January; the Grange irrigation upgrade - works completed.

on track

2.5.1.7 Undertake a feasibility study and concepts for a high ball stadium development in Kingston and make provision for implementation in the long term financial plan

A feasibility study has been completed and Council awaits favourable funding opportunities to pursue the development of High Ball Stadium facilities within Kingston.

completed

2.5.1.10 Undertake a review of all indoor sports court provision throughout Kingston to ensure they meet the current and future needs of residents.

Council Officers are monitoring external funding opportunities for sites identified by Council.

on track

2.5.1.11 Review the installation of a cooling system for the Chelsea Basketball Club

Temporary system will be installed during late January 2018 to enable the facility to operate throughout late summer 2018. Officers will work with club representatives and specialist consultants to design and permanent cooling option for the facility, funding for which will be considered during the 2018/19 budget setting process.

on track

2.5.2.3 Look for opportunities to increase passive recreation through all Master plans

Works implemented for the Ben Kavanagh and Bonbeach Recreation Reserve Master Plans included improving the turf coverage at Bonbeach Recreation Reserve and planning for the upgrade of the playground and gardens at Ben Kavanagh Reserve. on track

2.5.2.4 Partner with agencies and clubs to promote new opportunities for sport and recreation participation

Working with AFL Victoria, Southern Football Netball League, Southern Metro Junior Football League and other councils with the Southern Metro Football Facility Strategy. A draft strategy has been prepared and is awaiting internal review and presentation to Council's Sport and Recreation Advisory Group.

on track

2.5.2.7 Investigate locations and requirements for a permanent Disc Golf Course within the City of Kingston

Planning for disc golf continues, including the commencement of concept design development and risk assessments for Braeside and Bald Hill Park. The outcomes of planning is intended to be reported to the February Council meeting. on track

2.5.3.2 Undertake a Facilities Development Plan for Grange Reserve

Officers are currently assessing submissions to undertake the facilities Development Plan. Works to provide a temporary servery structure have been ordered and expected for delivery in Feb/March 2018.

on track



2.5.3.3 Prepare a facilities development plan for the Roy Dore Reserve including a multi-use pavilion and make provision for implementation in the long term financial plan.

A Facility Development Plan has been prepared and presented to Councillors.

Council has also written to State and Commonwealth governments seeking funding support, with correspondence received from both. Although there is no immediate funding available, the correspondence indicates alternate funding opportunities which officers will explore further. Discussions are occurring with Councillors regarding the next steps to advocate for the project.

on track

2.5.3.6 Work with local sporting clubs and residents to plan and deliver facility improvements at Regents Park

During November, the draft Regents Park Plan was made available for community feedback. The results are currently being analysed and are planned for presentation to Council in early 2018.

on track

2.5.3.7 Continue to implement the Playground Strategy and ensure trees in playgrounds are considered for shade in all playground designs and master plans

Works progressed on the Peter Scullin shelter and sand play area improvements, Southern Rd Reserve and Gladesville Boulevard reserve playground, and included consideration of planting shade trees.Peter Scullin will be completed early 2018 with Southern Road and Gladesville Reserve out for community consultation mid-January.

on track

2.5.3.10 Commit to upgrade of Mentone Reserve Soppett Pavilion and utilisation of State Government’s $1m contribution

Council agreed to fund the pavilion project at its September 2017 meeting. Officers are now working to secure funding from State Government, which has been increased to a notional $1.5m and from the club $100K, as well as recommencing project steering group meetings.

completed

2.5.3.11 Implement the Dales Park development plan

Works are progressing well for the redevelopment of the netball courts and car parking at Dales Park. These works are expected to be completed by the end of January 2018.

on track

2.5.3.12 Implement the Moorabbin Reserve master plan

Detailed design is underway for stage one implementation works, inclusive of bowling club car park, exercise equipment and playground.Quotes currently being obtained for junior playground and for park lighting. The project has been delayed whilst detail design was undertaken for the perimeter fence and a decision made on the preferred option.

in progress

2.5.3.13 Upgrade the Ben Kavanagh Reserve Pavilion

Work is progressing well on site and is on programme to achieve completion by May 2018.

on track

2.5.3.14 Upgrade the G R Bricker athletics track

Due to vandalism works at the site have been delayed to facilitate the removal of a product spill. The expected completion date is now March 2018.

on track

2.5.3.15 Construct the Cliff Sambell Pavilion at Gerry Green reserve

Council agreed to award a tender to DURA Construction at its August 2017 meeting and demolition work commenced during October 2017.

The building is due for completion in late 2018. on track



2.5.3.16 Consult with the local community on the construction of two floodlit netball courts at Bonbeach Recreation Reserve; one floodlit netball court at Chelsea Recreation Reserve; one floodlit netball court and planning for a second netball court and / or match-day warm up area at Regents Park

Bonbeach Recreation Reserve - the Tender for construction of two netball courts closes mid-January 2018.

Chelsea Recreation Reserve - the design has been modified to accommodate CFA use. The construction of a single netball court and warm-up area is planned for tender in January 2018.

Regents Park - a Town Planning application has been lodged for the development of two netball courts. The relocation of the memorial garden has been agreed to by members of the Cuthbertson family.

In addition, netball shelters are being manufactured for all courts.

on track

2.5.3.17 Report on the provision of BBQs across Kingston's Open Space to assess benefits and constraint of current and future locations and the need for any policy change

A report was prepared to be considered at CIS on 4 December, 2017, however, it has been deferred until the 2018 at the request of Cr. Bearsley due to concerns the report fails to address the suburbs where there are currently no barbeques and suggestions for where they are best placed if council were to provide barbeques in that suburb. Cr. Bearsley will be contacted to clarify the details of any concerns prior to re-listing the report.

on track

2.5.3.18 Management of the GR Bricker Reserve Athletics Centre and implementation of fees fro casual use to be transferred to Councils Parks and Recreation Team.

Fees to be applied from January 2018. Fees included as part of the draft 2018/19 budget.

completed


HO

ME

- Home maintenance for the elderly & people with disabilities

LIF

ES

TY

LE

-----

Community centresEarly years childcare & educationGrantsLibrariesSchool aged childcare programs

-

-

----

HE

ALT

H

Community development & social planningDomestic, personal & respite care for the elderly & people with disabilitiesMaternal & child health & immunisationLeisure & aquatic centresVolunteering & delivered mealsYouth services & family support

Our connected, inclusive, healthy and learning community3




3,000 Yearly enrolments in Learn to

Swim program

227 Number of community groups

supported by Social Development team

1,041,301 Library loans

16,014 Immunisations administered

157,912 Community care hours delivered to people who are older and/or

have a disability

650 Children attending family and

children's centres each week on average

Our Services


Our connected, inclusive, healthy and learning community

3.1. Respond to our community’s social needs


QUARTERLY TARGET

QUARTERLY RESULT

STATUS

Family Support Team - contacts with vulnerable families

1,600.00 800.00 1,900.00

on track


3.1.1.1 Promote health and wellbeing through the development and implementation of evidence–based priorities in the Municipal Public Health and Wellbeing Plan

The Public Health and Wellbeing Plan 2017-2021 provides an overview of the health and wellbeing of Kingston's population and sets out how Council will respond to current and emerging health issues. It was submitted to the Victorian Government on 22 October

The new Kingston Public Health and Wellbeing Plan 2017-2021 was adopted by Council.Health and wellbeing programs and actions will be implemented throughout 2018 including: - Healthy excises clubs at various neighbourhood houses and community centres

on track

3.1.1.2 Update Council’s social strategies when due for renewal

The following Social Strategies are due for renewal and adoption n 2018: Multicultural Action Plan 2013-2017 Community Safety 2013 - 2017

on track

3.1.2.1 Support the community to understand the causes of family violence and work towards prevention strategies

Council’s formal work in preventing violence against women currently includes:• Undertaking activities directly within the community or in partnership with other service providers. • Internal staff-focussed campaign work.• Providing support and referrals for families experiencing family violence via services such as Maternal and Child Health and the Family Support program. • Advocating to the Victorian Government on the Governments Homes for Victorians Strategy and supporting additional housing for victims of family violence. • Developing a prevention of violence against women action plan, pending Council endorsement in October.

on track

3.1.2.2 Utilise opportunities to reduce the density of poker machines in the municipality.

Council joined the leadership group of Councils for the Alliance for Gambling Reform in August 2017. Work is currently being completed to assess activities and advocacy campaigns that Kingston will support. on track

3.1.2.3 Support Council teams with the implementation of the Child Safe Standards and facilitate the 1-4 year old reporting frameworks.

Terms of Reference have been developed to guide the implementation of the Child Safe Standards across the organisation. This includes the establishment of a Steering Group which comprises a range of relevant Managers and a Working Group which comprises a range of relevant Team Leaders and Coordinators.

The Improvement Plan is nearing completion and includes a range of actions to ensure that Council is complaint with the Child Safe Legislation

on track



3.1.2.7 Develop a Prevention of Violence Against Women (PVAW) Working Group to determine and report on the prevalence of domestic/family violence in Kingston

A Prevention of Violence Against Women(PVAW) Working Group has been established

completed

3.1.2.8 Develop and implement a Kingston Domestic and Family Violence Prevention Action Plan.

Work is proceeding on the development of a Family Violence Prevention Action Plan

on track

3.1.2.9 Advocate the State and Federal Government on behalf of the Berkeley Living Facility in Patterson Lakes and other similar facilities to protect the rights and well-being of its residents from potential rogue operators.


on track


3.2. Provide equitable access to services and facilities for all community members, irrespective of background and ability


QUARTERLY TARGET

QUARTERLY RESULT

STATUS

Home Care Packages delivered by AccessCare Southern

150.00 150.00 212.00

on track

People who are older and/or have a disability receiving community care

2,800.00 2,800.00 2,869.50

on track


3.2.2.4 Continue to implement the aged and disability care reforms and explore the implications and opportunities for Council.

Council officers are continually reviewing the latest information available on the reforms occurring within the aged and disability sectors. When opportunity presents officers provide feedback through consultation papers provided by the State and Commonwealth Governments. This quarter Council have been updated on the business imperatives of aged and disability care reforms with particular attention on the introduction of the National Disability Insurance Scheme (NDIS) in April 2018.

.

on track

3.2.2.5 Prepare eligible residents for the introduction of the National Disability Insurance Scheme (NDIS)

Council has realigned resourcing to create two NDIS transition officer positions in preparation for the roll out of the NDIS. These officers will work with eligible clients to facilitate their transition in partnership with the Local Area Coordination service. on track

3.2.2.6 Build public, accessible ‘Changing Places’ and toilets for people with disabilities at strategic locations and deliver upgrades to existing public toilets

A Changing Places toilet has been developed as part of the Westall Hub. Further facilities are planned at the Riding for the Disabled Centre in Moorabbin and Bicentennial Park Playground.

on track

3.2.3.1 Complete phase one of the Dingley Village Neighbourhood House renewal project

Concept work has been endorsed by community stakeholders and a report is to be presented to Council in January 2018 to seek sign off of design and agree project implementation programme. $750K of grant funding for phase 1 works has also been secured through the State Governments Living Libraries Programme in December 2017.

Subject to Council approval, construction is expected to commence during early 2018/19.

on track

3.2.3.3 Support vibrant, well utilised community centres in appropriate locations

Council continued to promote the multipurpose use of its facilities.

on track

3.2.3.7 Council establish a service level agreement with the Patterson Lakes Community Centre to facilitate upgrades to the Centres outdoor space.

Following Council approval in late 2017, an agreement has now been put in place to facilitate the refurbishment and long term management of the open space at PLCC. Works will commence prior to Easter 2018 and be completed before 30 June 2018. on track


3.3. Enhance the wellbeing and participation of families and children


QUARTERLY TARGET

QUARTERLY RESULT

STATUS

Vulnerable children supported by Council's Family, Youth and Children's Services department

10.00 10.00 10.00

on track

Volunteer hours provided in community programs - Youth and Family Services

Due to the December period reducing the amount of programs being delivered there was a slight reduction in hours for December.

1,620.00 810.00 802.00

in progress

Before School Care Utilisation rate

65.00% 65.00% 72.26%

on track

Family and Children's Centres (Edithvale, Parkdale, Carrum) 3 and 4-year old Sessional Kinder utilisation rate

94.00% 94.00% 96.00%

on track

After School Care Utilisation rate

75.00% 75.00% 75.74%

on track

Family and Children's Centres Childcare Utilisation rate across Council's three centres (excluding sessional kindergarten)

The lead up to Christmas holiday period has effected enrolments. Families have left the service early as they are going on overseas trips or generally taking leave early in the lead up to Christmas to line up with older siblings private school holidays.

93.20% 93.20% 91.00%

in progress


3.3.1.4 Build the Aspendale Gardens Kinder playground

Officers have met with kinder committee representatives and agreed an indicative project process/timetable. A funding agreement has been agreed with the Committee during late 2017 and an approval in principle covering the proposed work has been issued by Council. Work will commence on site during early 2018 and is expected to be completed by June 2018.

on track

3.3.1.5 Engage with the Westall community to inform the design of an integrated early years’ service model that will meet local community needs

Foundation services commenced at the Westall Hub in October, with facilitated playgroups and Family Day Care playgroup. Engagement with the local community continues. Try Australia will deliver 3 & 4 year old kindergarten commencing January 2018. on track

3.3.2.1 Transition Maternal Child Health services to a new integrated state-wide software platform (CDIS)

MAV reports there has been a delay in mapping our data to the new system, with the estimated date now April 2018.

off track

3.3.2.2 Provide an accessible immunisation service targeting children and families

Council has been recently advised that the second year of Meningococcal W immunisations is to be rolled out to all the schools in our municipality. Planning and liaising with the schools has commenced. on track



3.3.3.1 Develop Councils Youth Strategy (2017-2021)

Year one activities, background research and consultation, will be completed by 30 June 2018.

A current literature review of the research and information about young people and their needs has been completed. A review of the actions and their outcomes from 16-17 has been completed also.

on track


3.4. Promote an active, healthy and involved community life


QUARTERLY TARGET

QUARTERLY RESULT

STATUS

AF6 Utilisation of aquatic facilities (per head of municipal population)(audited)

Increased attendances with Learn to Swim and Memberships

4.63 2.31 2.87

on track


3.5. Learning and development


3.5.1.1 Position Libraries and Social Development for the future through community consultation and strategy development

A customer experience consultancy was engaged in November 2017 to facilitate workshops and provide expert advice about the tools and approaches that can be used to gather important customer experience feedback and credible data that will inform the strategy developments. on track

3.5.1.2 Implement a new library management system and library website to further enhance customer service

The tender for the first stage of the process to implement a new library management system for Kingston's nine libraries has now closed. Provision of electronic 'Radio Frequency Identification' tags for books and other items to improve service efficiency has also been tendered and is being evaluated by the tender panel.

on track

3.5.1.3 Support increased community literacy, including digital literacy

Council continues to support community literacy through many activities and resources for the public at all stages of life. This remains a service in high demand.

Council was formally accredited as an e-Smart Library in December 2017 - which recognises a variety of measures that have been put in place by the service that enables the community to access online services with training, policies and other safety precautions in place.

on track

3.5.1.4 Provide integrated library and community services for the new Westall Community Hub

The construction of the new Westall Community hub was completed in Sep/Oct 2017. The doors opened to the public in October 2017.

completed

3.5.1.5 Ensure further multi purposing of libraries and community centres as community learning spaces

Libraries and community centres continue to deliver a range of programs and community learning spaces at the various locations of operation. Recent strategic analysis has been undertaken to better understand and respond to the various value propositions that libraries and community centres offer to different market segments.

on track

3.5.2.1 Develop a Heritage and History Centre

Planning has progressed to consider the viability of this project.

on track

3.5.2.3 Investigate the establishment of a Farm Museum

A consultant report has been received assessing the value of the artifacts held by one of the local families. The scope of this assessment has been expanded to include other local families who may have historical items. Further discussions were held with Parks Vic in December 2017 in order to progress the location of the Museum in Braeside Park.

on track

3.5.2.4 Consider the restoration of the Heritage Nylex Sign on the Nepean Highway

Officers have met with the land owner to discuss possible restoration of the sign and investigated other aspects. A report will be brought to Councillors in early 2018.

on track

3.5.2.5 Develop a business case to advocate with State Government for the Cheltenham Court House to be used by Kingston Council for potential community uses.

This project is expected to start in the January to March quarter, 2018.

on track



3.5.2.6 Determine the future use of the Masonic Hall

Council has resolved to locate its Youth Services function at the Masonic Hall.

completed


HO

ME

- Community local law enforcement

LIF

ES

TY

LE

---

-

Animal managementArts & cultural servicesEconomic development & business supportFestivals & eventsUrban activity centre development H

EA

LTH

- Food safety regulation & health monitoring services

-

--

----

TR

AV

EL

Community transport for the elderly & people with disabilitiesStreet lighting maintenanceParking enforcement & prosecutionsParking managementRoad safetyTraffic engineeringTransport planning

Our free-moving safe, prosperous and dynamic city4




69 School crossings

20,618 Pets registered in Kingston

34,839 Parking infringements issued

annually by Parking Contractor

432 Food samples taken annually

15,729 Businesses in Kingston

27,382 Annual hours of use of City of

Kingston arts and cultural venues

Our Services


Our free-moving safe, prosperous and dynamic city

4.1. Vibrant shopping centres and employment precincts


QUARTERLY TARGET

QUARTERLY RESULT

STATUS

Footpath Trading applications processed within 15 days

Council received 41 applications in this quarter - 39 were processed within 15 days. There is a significant increase in the number of applications this quarter owing to a footpath trading audit being undertaken by Local Laws (commenced in December).

90.00% 90.00% 95.00%

on track


4.1.1.4 Develop and implement a capital and renewal program to improve the amenity of activity/retail centres

Investigations continue into the development of the capital and renewal plan for minor activity centres with civil asset conditions to be determined by the end of the first quarter 2018

on track

4.1.2.2 Review the Cheltenham Structure Plan and prepare urban design framework for Mentone station and gardens in light of the work of the Level Crossing Removal Authority

The Cheltenham Structure Plan Review and Mentone Station and Gardens Urban Design Framework were adopted by Council subject to minor changes in December 2017. Officers are working with the consultants to finalise the changes. on track

4.1.2.4 Implementation of the key initiatives identified in the Mentone Renaissance project

A landscape architecture consultant is preparing a functional concept plan for the delivery of stages 1 (piazza) and 2 (Mentone Parade footpath extension) of the Mentone Renaissance program with delivery expected prior to the commencement of grade separation works at the end of 2018.

In line with the adopted position of Council, officers will continue to work with the Transport for Victoria and Public Transport Victoria to continue advocacy for a new northbound interchange location on Como Parade West.

on track

4.1.2.5 Work with the Level Crossing Removal Authority to ensure that the works in Bonbeach, Edithvale and Carrum provide opportunities to further enhance the existing retail centres

Liaison with the LXRA officers has continued with meetings to discuss targeted issues around each centre with officers seeking outcomes that support each of the retail centres along the southern corridor.

on track

4.1.2.8 Review the requirement for a Structure Plan for Clayton South to include Westall Activity Centre, Industrial areas, Non Green Wedge landfill sites, traffic, open space, street trees, passive and active recreation and residential amenity.

Significant work is being undertaken in Clayton South with Council working closely with the VPA and Goodman Limited to develop a Comprehensive Development Plan (CDP) for Clayton Business Park that will facilitate the redevelopment of the site for mixed use development over the long term.

The VPA are also undertaking significant planning work for the Monash National Employment and Innovation cluster and will take advantage of the benefits offered by its access to Westall Station, Westall Road, Monash University and Monash Medical Precinct.

completed



4.1.2.9 Advocate to the State Government for the inclusion of the following projects as part of the Carrum Revitalisation project: - Additional Storage facilities for Carrum lifesaving Club -$150,000 - Further contribution to Carrum Sailing and Motor Boat club of $350,000 to cover the shortfall in their upcoming facility redevelopment and project management costs - others as required

New action initiated in October 2017, with project scoping underway.

on track

4.1.2.10 Consider how to improve the viability and street scape of the shopping strips of Chelsea (Nepean Highway) and Edithvale (Nepean Highway)


on track


4.2. Understand and support our thriving profitable local economy


QUARTERLY TARGET

QUARTERLY RESULT

STATUS

Level of satisfaction of participants at business education initiatives

Business education participants continue to provide positive feedback with an "excellent" to "very good" rating.

90.00% 90.00% 100.00%

on track


4.2.1.1 Analyse economic data on the regional economy and employment trends to inform decision making'

Work has started on developing an economic profile for Kingston using Remplan data and associated datasets from Population ID. A further meeting has been held between Council's Economic Growth & Innovation and Social Development departments to help inform the profile and identify priorities for the department.

on track

4.2.1.2 Work across the peak regional bodies to support economic investment in Kingston and in the broader South East Region

The South East Melbourne (SEM) Board was launched in September, and establishes regional priorities for the participating six councils in South East Melbourne. The Energy Pricing Review and Workforce Planning Analysis was completed in this quarter. Freight Costs Review was commenced in this quarter, with representation from Kingston businesses sought by SEM coordinators. South East Economic Development managers continue to meet monthly to discuss matters arising from SEM Board meetings and other regional activities.

on track

4.2.2.2 Encourage local job seekers to register on the Kingston Jobs portal and undertake data analytics to better understand trends in the Kingston employment market

The Kingston Jobs Portal continues to grow with the number of jobs posted and page views steadily increasing. The highest level of interest in jobs for this quarter was for entry level roles and jobs posted by Kingston Council. A targeted marketing and promotion plan for the Portal was prepared in this quarter with implementation starting in November.

on track

4.2.2.3 Facilitate business education and skills development

Business education events delivered in this quarter provided opportunities for skill development in the focus areas of starting a business, taxation and record keeping.

on track

4.2.2.4 Work with telecommunication providers to ensure Kingston businesses have access to appropriate high speed broad band services and promote the internet as an essential service

Telecommunication was discussed at the November BEDAC meeting, with CSIRO commencing research on opportunities for access to broadband for our local employment areas. Further research to be undertaken before the next meeting on 5G and relevancy as an alternative. Council officers will continue to monitor and promote such opportunities through our networks.

on track

4.2.2.5 With the setting up of Amazon operations in South East Melbourne, Council will continue to support local business and local jobs and advocate to Amazon to ensure they will meet the requirements of being a good corporate citizen.

This has been completed.

completed


4.3. Rich in arts, innovation and tourism


QUARTERLY TARGET

QUARTERLY RESULT

STATUS

Attendances at Kingston Arts events

This target needs to be swapped with the target above for 'Hours of use of City of Kingston venues'.

The higher attendance is due to a number of large functions at the Kingston City Hall, inc. school concerts. St Kilda FC AGM and Makers Market.

20,150.00 9,250.00 19,560.00

on track


4.3.1.2 Work with investors in Kingston seeking to introduce ‘tourist or lifestyle based’ businesses that will add to its ability to attract visitors to the City

Discussions have occurred with several potential investors who are looking to establish new visitor-focused developments in the municipality. At this stage, all have remained in the site search phase. Discussion about a Golf Lite proposal with a local golf course was also undertaken, with in principle support provided by Council officers.

on track

4.3.2.1 Develop and implement the Arts and Culture Strategy

Working with Cochrane Solutions, the Arts and Cultural Services team is finalising Council's next Arts and Cultural Strategy 2018-22. The draft will be presented to Council in Feb 2018 and advertised on Kingston Your City Your Say for public comment before going back to Council for endorsement.

on track

4.3.2.2 Support arts and entertainment focused businesses and entrepreneurship in our urban centres

Discussions have been held with Council's Property, Arts and Leisure Department to promote the use of our facilities by the corporate sector. Collaboration between the Events, EG+I and Arts departments has also been undertaken with agreement for detailed analysis of the creative arts sector needed. EG+I to lead the research task with support from the other departments.

on track


4.4. Integrated accessible transport and free moving city


4.4.1.1 Develop and implement an Integrated Transport Strategy

Kingston's Integrated Transport Strategy is an overarching document that prioritises our differing transport modes (such as walking, cycling, bus, train and car). It is now at draft stage and will be completed in the first half of 2018, for presentation to Council. on track

4.4.1.4 Provide facilities for cyclists to support and encourage cycling, particularly at train stations

Provision for improved bicycle facilities at each of the upgraded stations are part of the reference designs.

A 'Copenhagen' separated bicycle lane is being proposed for the length of Station Street as part of the level crossing removals.

on track

4.4.2.2 Develop and implement safe and effective local area traffic management solutions

Wilson Street road narrowing and raised pavement treatment was completed in October 2017 and work is progressing on the implementation of raised pavements and pedestrian crossings in Parkdale, along Como Parade East and West. on track

4.4.2.6 Develop a Parkdale Local Area Traffic Management (LATM) Study incorporating residential and trader parking protections and parking demand on Parkdale Station

A report is going to the January Council Meeting providing an update on parking provision at the Parkdale railway station

on track

4.4.2.7 Council to contribute $100k and project manage the installation of the traffic signals Burdekin and Governor Rd’s.


on track

4.4.3.3 Consider the South East Regional Freight Strategy

The main priority of this strategy in Kingston is the construction of the Mordialloc Bypass, which is being progressed.

On a smaller scale access improvements to Braeside are also recommended and being progressed through a proposed special charge scheme with the property owners.

on track

4.4.4.2 Appropriately manage and enforce Council’s parking areas particularly around schools

Both Local Laws and our contractors continue to patrol all school crossings and issue infringements to any vehicles observed offending.

on track

4.4.4.3 Identify opportunities and advocate for more parking with the removal of level crossings

More car parking is being proposed at the Carrum and Cheltenham level crossing removals, following advocacy from Council given the strong road connections to these stations.

on track

4.4.4.4 Investigate the need for ticketed parking for non-residents near the foreshore and shopping strips

Preliminary investigations have commenced on this, with further work to be completed in 2018.

on track

4.4.5.2 Identify opportunities and advocate for cycle and walkway connections with the removal of level crossings

Council is working closely with LXRA and other stakeholders on developing a separated bicycle path along Station Street from Mordialloc to Carrum.

The Mentone and Cheltenham level crossing removals both enhance the walking connections to the stations and through the activity centres.

on track



4.4.5.5 Confirm alignment of the remaining section of the Bay Trail and undertake construction works

The Bay Trail alignment was confirmed at the June 2017 Council meeting. Officers are working through the statutory approvals, with VicRoads approval of the functional road design and Coastal Management Act consent being granted by DELWP. A planning application for the removal of native vegetation and changes to vehicle cross overs will be considered by Council in January 2018.

Detailed design and procurement of a construction contractor will happen in the first half of 2018.

on track

4.4.5.6 Determine the alignment of the east west cycling connection

The alignment of the east west cycling connection has been determined. Stage 1, which is a path through the powerline reserve from Viney Street to Clayton Road, is being progressed for construction in 2018 following community consultation where there was no objection to the path proceeding.

on track


4.5. Keeping our community safe and protected


QUARTERLY TARGET

QUARTERLY RESULT

STATUS

Health Services - Inspections of registered premises

Statutory inspections are on schedule, to ensure calendar year statutory requirements are met. Officers continue to address priority areas such as inspections of high risk premises and investigation of food-related complaints.

1,795.00 895.00 871.00

in progress

Fines and official warnings issued for animal offences

Summer patrols have commenced. Improved compliance on weekends.

1,000.00 500.00 497.00

in progress

Health Services - Food samples taken and analysed

Sampling numbers are just short on target. Additional samples will be taken to ensure yearly target is met.

400.00 205.00 175.00

off track

Health Services - Customer requests received for investigations and/or action

For the year to date, Officers have investigated 40 more complaints compared to the same time last year.

870.00 435.00 455.00

on track

AM2 Animals reclaimed [percentage of collected registered and unregistered animals impounded (including feral cats), returned to their owner]

60.00% 60.00% 61.15%

on track


4.5.2.2 Explore opportunities for a 24/7 dog off leash beach in the southern part of the municipality

Discussions were held with Ward Councillors to consider different locations for the new zone. Currently collating information for Councillors to make a decision, prior to consulting with the community.

on track

4.5.2.3 Review and consult the community for other opportunities for dog off leash areas given the changing nature of the housing stock within the City

Local Laws regularly receives requests from the community for consideration of new dog off leash areas. These areas are assessed and, if suitable, reported to Council for further consideration.

on track

4.5.2.4 Update the Spring Road Reserve Park Plan to include a designated off leash area within the Spring Road Reserve, Dingley Village and develop a communication strategy to promote the new area within the Reserve.

The Spring Road Reserve Master Plan has been completed with a designated dog off leash area in the northern section of the park. Development of a communications plan to promote this new area to the public is underway. on track

4.5.3.1 Build more resilient communities in Kingston, by creating a relief and recovery system in accordance with State Government emergency recovery legislation

Kingston has developed its new Municipal Emergency Management Plan which is published on Council's website. The Plan outlines the arrangements for before, during and after an emergency event. It received high commendation from the Audit Panel for its forward thinking and encouragement for individuals to build community resilience.

on track



4.5.3.2 Ensure Kingston is prepared for disaster through the implementation of strategic emergency management and disaster recovery plans

Through the Municipal Emergency Management Planning Committee, internal work has begun on an Emergency Management Action Plan, an Emergency Management Policy and an Emergency Management Framework to link with Council's Business Continuity Plan and build the organisations future resilience.

on track

4.5.4.3 Implement Kingston’s Road Safety Strategy

This is being progressed through the development and implementation of active travel programs with primary schools.

Kingston has lead the development of a Mandarin language version of VicRoads 'Wiser Driver' road safety program for older adults. This has been done in conjunction with the Cities of Whitehorse, Greater Dandenong and Monash. The first session will be delivered at Westall Hub in March / April 2018

on track

4.5.4.4 Ensure Council’s enforcement functions remain relevant to the key changes occurring in the City

Continually assessing methods and areas of enforcement as changes are made within the municipality - e.g. modified enforcement practices around building sites and rail crossing projects.

on track


HO

ME

--

Customer serviceProperty rating & collection services

LIF

ES

TY

LE

-

-

Communications & community relationsLobbying on behalf of the community

-

HE

ALT

H

Emergency management coordination

Our well-governed and responsive organisation5




6,621 Live chat sessions

122,413 Incoming correspondence

registered

30 Free Wi-Fi hotspots

1,277 Employees

117,994 Calls to customer service

5,472 Annual hits on Council Meeting

web streaming

Our Services


Our well-governed and responsive organisation

5.1. Support decision making to provide an efficient and effective Council which embodies the principles of democracy


QUARTERLY TARGET

QUARTERLY RESULT

STATUS

Requests actioned through the Customer Request Management System (CRM) within service standards (year to date %)

Year to date result is 90.20% which is above the current target of 90%. Despite some months where performance has been under the required level, our previous strong results have balanced this metric out across the organisation.

90.00% 90.00% 90.20%

on track

Proportion of positive versus negative references about Council in the media

In the October to December quarter, 26 media releases were issued with 96% picked up. There were 168 mentions with 141 positive (84%), 24 neutral (14%), and 3 negative (2%).

75.00% 75.00% 84.00%

on track


5.1.2.3 Embed a community engagement component in all key Council projects from commencement of the project

A total of 12 online surveys were conducted on Your Kingston Your Say, receiving 246 submissions from October to December. These included projects such as Planning for a diverse Kingston, the Pompeii Bridge Underpass Mural, the Customer Service Charter - Community Panel Portal and Street and Park Tree Management Strategy.

on track

5.1.2.6 Establish local ward based committees and review existing Advisory Committees

Councillors were briefed in July 2017 and a further report is currently pending.

on track

5.1.2.7 Investigate a Junior Council Officers were scheduled to brief Councillors by 30 September 2017 - however this has been delayed and will occur in the March 2018 Quarter.

off track

5.1.3.1 Develop an advocacy document to take to State and Federal Government for funding of major projects by end of 2017

The Planning our Future booklet was published in May 2017. This booklet outlines the key strategic priorities for the Council and was distributed to local MP's at a breakfast meeting in May. The booklet will continue to be used while advocating on major projects. completed


5.2. Responsible and sustainable financial management


QUARTERLY TARGET

QUARTERLY RESULT

STATUS

Organisational labour costs, variance from budget

10.00% 10.00% 5.58%

on track

Rates revenue received as a percentage of rates outstanding

100.00% 30.00% 37.85%

on track

Supplementary property valuations completed

No supplementary batch returned in December due to Christmas/New year period closure of Valuers Office. Two month supplementary batch to be referred in January 2018

3,000.00 1,500.00 1,866.00

on track


5.2.2.1 Continue to encourage increased take-up of electronic rates notices

A new eNotice platform was released in July 2017, making it easier for ratepayers to sign up to receive rates notices electronically.

on track

5.2.2.2 Implement online processing of Land Information Certificates

Process was implemented in August 2015. Minor refinements to the process are to be addressed within 2017/18, however dependent upon software releases.

completed

5.2.2.4 Review the Rating Strategy The Rating Strategy will be reviewed with the 2018/19 budget, with a rating survey undertaken over the next few months.

A Rating Survey has been undertaken to determine the community's views about Council Rates in the City of Kingston

on track

5.2.2.8 Implement and administer Patterson Lakes Beach Maintenance Special Charge

Special charge commenced 31 August 2017. All notices have been issued and collection of the levy is aligned with the rate notice payment cycles.

on track

5.2.3.1 Investigate and encourage more local content in contracts – e.g. the use of local contractors to undertake work

The Procurement Policy was updated June 2017, with inclusion of:'Council recognises that local businesses are an integral part of the community and is committed to improving opportunities for local suppliers to compete for Council contracts, while still achieving value for money. Where possible, Council will measure local content and/or benefit provided to the Kingston community by suppliers. Information regarding local content and/or benefit will be collected and assessed during the evaluation.'

completed

5.2.3.3 Investigate the establishment of a policy whereby a local club associated contractor could tender for elements of work on Council building projects

Local contractors are already able to tender for Council works. There is an opportunity to work with Council's Economic Growth & Innovation Department to create links between smaller contractors and larger tenderers. completed


5.3. Foster staff health and wellbeing, promote our organisational values and encourage leadership and high productivity


QUARTERLY TARGET

QUARTERLY RESULT

STATUS

E3 Resignations and terminations compared to average staff (permanent staff) (audited)

10.00% 10.00% 6.89%

on track


5.3.4.3 Develop and implement the Kingston Business Continuity Plan

The Business Continuity Plan has been completed, with the roll out of team-specific sub-plans continuing.

on track


5.4. A responsive and well managed organisation


QUARTERLY TARGET

QUARTERLY RESULT

STATUS

Customer Service - First point of contact resolution (YTD)

The result year to date is a great achievement by the team and continues to be our focus to handle as many requests as we can at the first point of contact.

80.00% 80.00% 85.00%

on track

Victorian Ombudsman complaints received for internal investigation

No complaints received in December 2017 Quarter from the Victorian Ombudsman. One complaint was received from the Office of the Victorian Information Commissioner.

24.00 12.00 0.00

on track

Customer Service telephone calls answered within service standard (20 seconds) year to date

The result achieved is under our goal of 80% and has been a strong focus for the team. We have worked on initiatives and process improvements to increase our capacity to take more calls, however our progress has not been as successful as we would have liked. We are currently working on a proper call forecast and review to determine required staffing to achieve this result.

80.00% 80.00% 70.00%

off track

Freedom of Information requests completed on time (YTD)

13 applications were received in the December quarter, with 5 completed, (3 on time) 3 in progress, 1 processed outside of FOI, 2 withdrawn, and 2 not valid.

100.00% 100.00% 60.00%

off track


5.4.1.4 Provide a new monthly report updating Council on the status of and costs associated with all legal cases and disputes Council engages in.

New action initiated in November 2017, first monthly report presented to Council Information Session on 22 January 2018. Future monthly reports are scheduled.

on track

5.4.2.2 Develop asset management plans for Council assets, including the establishing of acceptable levels of service in terms of quality, quantity, reliability, cost and responsiveness

A review of the corporate Asset Management Policy and Strategy documents is in progress - for confirmation of Council in February. A Services and Asset Management Steering group (SAMS) was established in August to provide corporate oversight and direction for sustainable service planning and asset planning to meet community needs and is progressing as expected.

off track

5.4.2.21 Develop a list of all new assets that will be constructed as part of the LXRAprojects along the Frankston train line, with indicative future maintenance andreplacement costs;


on track

5.4.3.3 Review the staff Performance Management System

Aurion has started working on an online performance management system. Further work is required on developing and implementing a competency based system.

off track



5.4.4.1 Provide customer service with a major IT focus

Customer service improvement projects underway include: moving all request processes from epathway to citywatch for consistency of service; a telephony upgrade to deliver increased functionality and data tracking; a call back requests process for CRM to improve transparency and accountability around managing call requests when not available; online request automation through to a CRM where possible; exploring SMS as a channel to develop service capability for specific request types; visitor management system implemented for the Cheltenham office.

on track

5.4.4.2 Renew the organisation’s Customer Service Charter in consultation with the community

To date, there has been broad consultation on the redevelopment of the Customer Service Charter, including a municipality-wide survey, targeted sessions with hard to reach groups and a 2.5 day community panel. The final part of the consultation, an internal panel, is scheduled for November.

on track

5.4.4.3 Research the benefits of a 'single view' (within IT systems) of our customer

Investigation and commissioning of a report by Symphony3 has been completed. The project will continue once the new Customer Service Charter refresh is completed.

off track

5.4.4.4 Establish a Customer Advocate to ensure the ‘customer’ has a stronger voice within the organisation

This position has been established and work has commenced on strengthening the 'customer's voice' in the organisation.

completed

5.4.4.5 Enhance online payment and service requests options for residents and ratepayers

Electronic rate notice portal being developed so ratepayers can make payments. Ratepayers can now lodge basic service requests through this portal such as change of address and direct debit applications.

off track

5.4.5.1 Manage the Governance Framework and the Compliance Policy

With the draft Local Government Act released in December 2017, focus is now on the implementation plan for the commencement of the new Act (stage 1 scheduled for 1 July 2018).

on track


kingston performance report · council plan performance report 2017-2021. action progress status...

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