kiosks & interactive displays: patron interaction
TRANSCRIPT
Amanda L. Goodman @godaisies
Patron InteractionKiosks & Interactive Displays
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HELLO!
Amanda L. Goodman @godaisies
Amanda L. GoodmanUser Experience Librarian at Darien Library in CT
[email protected]@godaisiesamandagoodman.com or libux.co
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Is This A Kiosk?
Yes, but…
Purpose2Source: http://bit.ly/1bz8loS
DIRECTIONAL
Amanda L. Goodman @godaisies Source: Thomas Dowling, Wake Forest University, 2015
INFORMATIONAL
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FUNCTIONAL
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EXHIBIT
Amanda L. Goodman @godaisies Source: Abby Sesselberg, 2015
Content2Source: http://bit.ly/1IHV8o6
Who can
Create Content?
STUDENTS
Amanda L. Goodman @godaisies
Interactive Photo Display at Vanderbilt Universityhttp://bit.ly/1yPoOPV
Central Piedmont Community College Policyhttp://bit.ly/1G6Xw4N
Cornell University’s Albert R. Mann Library Policyhttps://mannlib.cornell.edu/rooms-labs/lobby
Hunt Library at NC State’s Video Wallshttp://bit.ly/1DAAK3D
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HUNT LIBRARY
Amanda L. Goodman @godaisies Source: https://instagram.com/p/zPrRuBzYps/
Digital signage, if deployed properly, tells venue-specific stories, consistently serving up the right content to the right audience at the right time.
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Vern Freedlander, SVC Online, December 2011
CONTENT LOOPS AT WVU
Amanda L. Goodman @godaisies
30% General Content70% Site Specific Content
Source: http://bit.ly/1JeHfRH
Use an Editorial Calendar
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Features2Source: http://bit.ly/1ySqMzb
Source: Texas Woman’s Universityhttp://www.twu.edu/library/kiosk/Maps
Source: Darien LibraryNeeds
Availability Source: Grand Valley State University http://labs.library.gvsu.edu/display/
Catalog Source: UMBC Libraryhttp://aok.lib.umbc.edu/kiosk/
EventsSource: Wilton Library Association
Events: The JourneySource: Wilton Library Association
Source: Darien Library
Oops!
Source: http://bit.ly/1FJmag1
Accessibility
SHOUT OUT
Amanda L. Goodman @godaisies Source: http://bit.ly/1bxTN8R
To be more accessible, kiosks need a headphone jack, so a blind user can interact with them privately; a keyboard with keys you can find by touch; and correct software applications to make everything work correctly.
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Gregg Vanderheiden, Trace R&D Center at UW-Madison http://bit.ly/1Dfry4d
ACCESSIBILITY RESOURCES
Amanda L. Goodman @godaisies
E-Accessibility Policy Toolkit for Persons with Disabilitieshttp://bit.ly/1FfFDEJ
Usable Gestures for Blind Peoplehttp://bit.ly/1DD9IZm
Simple Gestures Make Kiosks Accessible http://bit.ly/1yUMySR
Indoor Navigation Using a Digital Sign Systemhttp://bit.ly/1JeWFW4 (Open Access)
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User Testing2Source: Darien Library
IMPORTANT
Amanda L. Goodman @godaisies
Stress that you are testing the design NOT the person. Say this repeatedly.
Make it so!
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SAMPLE QUESTIONS TO ASK
Amanda L. Goodman @godaisies
Have you used a touchscreen kiosk before?
What do you expect to learn or discover from using this kiosk?
Would the current display [screensaver or default screen] encourage you to explore? Why?
How would you find X?
Do you know where you are in the building from this map?
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SAMPLE QUESTIONS TO ASK
Amanda L. Goodman @godaisies
Where would you find information about X?
Now that you have started to use the kiosk, is there anything else you would want to find on it? Are we missing anything?
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TIPS
Amanda L. Goodman @godaisies
Work in Teams of TwoOne asks the questions. The other writes.
Ask to Film Their HandsSaves time on note taking and gives you video proof of how users act.
Encourage Thinking Out LoudYou want to know why they’re doing what they do.
Offer CompensationCoffee is popular!
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Resources
2Source: Darien Library
HARDWARE
Amanda L. Goodman @godaisies
Samsung Smart Signage TVhttp://smbz.us/1yV1H6s
Monitors
TVs
Tablets
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Test Your Hardware
2Source: Darien Library
PAID SOFTWARE
Amanda L. Goodman @godaisies
CoolSignhttp://bit.ly/1JiHcUV
Visixhttp://bit.ly/1Ojbryy
FireSignhttp://firesign.net/
Screenlyhttps://www.screenlyapp.com/
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FREE SOFTWARE
Amanda L. Goodman @godaisies
SignageStudiohttp://bit.ly/1Fiu5Rn
Screenlyhttps://www.screenlyapp.com/
Concertohttp://www.concerto-signage.org/
Xibohttp://xibo.org.uk/
HTML Templateshttps://creativemarket.com/
IntuiFacehttp://bit.ly/1zSCG6U
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OTHER SOFTWARE
Amanda L. Goodman @godaisies
Wayfinding by UCDavishttp://bit.ly/1d71rra
WordPress Digital Signage Solutionhttp://bit.ly/1yZ0H1y
Mapplic – Custom Interactive Map WordPress Pluginhttp://bit.ly/1yZ0wDq
Xibohttp://xibo.org.uk/
Wayfinding https://www.wayfindingpro.com/
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http://wpds.pixelydo.com/
COMPUTER AVAILABILITY MAPPING
Amanda L. Goodman @godaisies
Map it @ WSUhttp://bit.ly/1Qqb7fJ
Creating Computer Availability Mapshttp://bit.ly/1QqbdE5
How to Build a Computer Availability Maphttp://bit.ly/1yZ2raS
LabStatshttp://bit.ly/1OMDaCA
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EVEN MORE RESOURCES
Amanda L. Goodman @godaisies
Lessons in Public Touchscreen Developmenthttp://bit.ly/1Hy6hZN
Brave NUI World [Book]http://amzn.to/1JzO0Kr
Designing Gestural Interfaces [Book]http://bit.ly/1yZ2raS
University of York Information Directorate Maphttp://bit.ly/1GnTp6W
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DIGITAL SIGNAGE REPORTED ON FACEBOOK
Amanda L. Goodman @godaisies
RealEyes DisplayAugustana College, Christine Aden
TV + FireSign Software + EvancedElmhurst Public Library, Catherine E. Ingram
Digital Photo Frame + Flash Drive + LCD TVSolvay High School, Katharine St. Laurent
Signage Studio Software Norton Public Library, Amanda Viana
Source: http://on.fb.me/1JzDxyK
DIGITAL SIGNAGE REPORTED ON FACEBOOK
Amanda L. Goodman @godaisies
CoolSign SoftwareDrexel Learning Commons Atrium, Catherine Collins
Digital Signage Software + Streaming Media Stick + HDTVTenafly Public Library, Daniel Lee
Visix SoftwareE. H. Butler Library, Leah Galka
Monitors + Raspberry Pi + Concerto SignageWake County (?), Kevin Smith
Source: http://on.fb.me/1JzDxyK
DIGITAL SIGNAGE REPORTED ON FACEBOOK
Amanda L. Goodman @godaisies
Converted Dell LaptopsTarrant County College, Ayyoub Ajmi
Plex Media Server + Rokus + Laptop + JPEGsE. H. Butler Library, Leah Galka
Source: http://on.fb.me/1JzDxyK
FROM LITA LISTSERV: DEC 22, 2014
Amanda L. Goodman @godaisies
Plex Media Server + Rokus + Laptop + JPEGsRowan Public Library, NC; Edward A. Hirst
Raspberry Pi + Monitors + Screenly SoftwareNew York City College of Technology, CUNY; Junior Tidal
Source: http://bit.ly/1Di87Yt
LIBRARY KIOSKS YOU CAN VISIT ONLINE
Amanda L. Goodman @godaisies
Grand Valley State Universityhttp://labs.library.gvsu.edu/display/
UMBC Library Information Kioskhttp://aok.lib.umbc.edu/kiosk/
Hunt Library at NC Statehttp://www.lib.ncsu.edu/touchscreen/
University of Nebraska Kearney: Ryan Libraryhttp://library.unk.edu/kiosk/
Inspiration From Elsewhere2Source: http://bit.ly/15zxrQV
HYATT REGENCY CHICAGO
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MIT MEDIA LAB
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LAS VEGAS AIRPORT
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LAS VEGAS AIRPORTAmanda L. Goodman @godaisies 52/64
LAS VEGAS AIRPORT
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PHILADELPHIA CONVENTION CENTER
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PHILADELPHIA CONVENTION CENTER
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PHILADELPHIA CONVENTION CENTER
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PHILADELPHIA CONVENTION CENTER
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PHILADELPHIA CONVENTION CENTERAmanda L. Goodman @godaisies 58/64
PHILADELPHIA CONVENTION CENTER
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LAS VEGAS CONVENTION CENTER
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Created using Four Winds Interactivefourwindsinteractive.com
CHICAGO ALAMW 2015
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Created using #tagboardtagboard.com
IKEA PRODUCT SEARCH
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Requires keyboard input with a roller mouse
Amanda L. Goodman @godaisies 5/53Source: http://bit.ly/1GdaE8x
THANK YOU
Amanda L. Goodman @godaisies
Download the Slideshttp://bit.ly/1GnTRCe
[email protected] @godaisiesamandagoodman.com or libux.co
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Write-Up of Our Kioskhttp://bit.ly/1yV7jgZ