kitsap transit demographic assessment september 25, 2015 apa peninsula section annual conference

Kitsap Transit

Demographic AssessmentSeptember 25, 2015APA Peninsula Section Annual Conference

Community Attributes Inc.

CAI provides research and analysis to increase awareness, inform decisions and improve results for our clients and the communities they serve. We are passionate about telling data-rich stories about communities that are important to decision makers.

2005 300+ 200+Founded Projects Clients

Background

Methods

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2 1

Community Attributes Inc. September 25, 2015

Findings3

1 Background: Limited English Proficiency (LEP) Plan

2 Community Attributes Inc. September 25, 2015

• Community Attributes Inc. worked with Kitsap Transit to determine transit access and needs for people with limited English language skills

• The final LEP plan allowed Kitsap Transit to stay in compliance with Federal Transit Administration Title VI requirements

• CAI used the Four Factor Analysis to ensure services and information were accessible to LEP groups

• The assessment drew from existing and published U.S. Census data

• Stakeholder outreach to the Kitsap area organizations helped supplement census data

• GIS maps showed areas of multifamily housing, languages spoken, transportation means, low-income households, and more

2 Methods: Four Factor Analysis


Othello

Graham

The Department of Transportation established the Four Factor Analysis that transit agencies use to ensure services and information are accessible to LEP groups.

Four Factor Analysis

1. Assessing the number and proportion of LEP persons served or encountered in the eligible service population

2. Assessing the frequency with which LEP individuals come into contact with the program, activity, or service

3. Assessing the nature and importance of the program, activity, or service provided by the program

4. Assessing the resources available to the recipient and costs

2 Methods: Four Factor Analysis – Factor 1


Othello

Graham

Number and Proportion of LEP in Kitsap County

To identify languages spoken and determine proportion of LEP groups, CAI:

> Analyzed data from the U.S. Census American Community Survey

> Facilitated stakeholder interviews with LEP-oriented organizations

The most prevalent language spoken was Spanish



Othello

Graham

Frequency of Contact with LEP in Kitsap County

To help inform the frequency of contact with LEP groups, CAI:> Conducted an informal survey of Kitsap Transit operators> Performed GIS analysis> Facilitated stakeholder interviews with LEP-oriented organizations

Stakeholder Interview Questions (partial list)What does your organization do? What do you do? What population do you serve? Do you work with people that don’t understand English well? If so, what language groups do you come into contact with most often? What are the challenges faced by the people you serve who are not proficient in English? What is the main challenge they face? Do you know how often this group uses transit? (daily, occasionally, rarely?)



Othello

Graham

Importance of Services to LEP in Kitsap County

To quantify the importance of transit to LEP groups, CAI:

> Analyzed US Census Means of Transportation to Work data

> Facilitated stakeholder interviews with LEP-oriented organizations



Othello

Graham

Resources Available to the Recipient & Costs

To identify resources and organizations that reach LEP groups, CAI:> Cataloged current and potential Kitsap Transit partners

> Recommended communications and outreach tools

Partner Organizations

American Red CrossBremerton Housing AuthorityCatholic Community ServicesChild Care Resource/Referral Service of Kitsap CountyDSHSE&J Reyes Mabuhay LoungeEl Coral RestaurantFilipino American CommunityFilipino Women's Club of Kitsap CountyHabitat for HumanityHarrison HospitalHillcrest Assembly of GodKitsap Co. Domestic Violence Task ForceKitsap Community ResourcesKitsap County Health District Kitsap Human Rights NetworkKitsap Immigrant Assistance Center Kitsap Mental Health ServicesLiteracy Council of Kitsap County

Lutheran Community ServicesNaval Base Kitsap Fleet & Family SupportSoroptimist of Greater BremertonUnited Way of Kitsap CountyYWCA of Kitsap CountyYMCA of Kitsap CountyBremerton Salvation ArmyBenedict HouseSt Vincent De Paul Society Kitsap Unitarian Universal FellowshipHoly Trinity Roman Catholic ParishOur Lady Star Of The Sea ParishSt Olaf ParishSt Gabriel ParishSt Cecilia Paris

3 Findings: Demographics


• A total of 6,931 (3.1%) persons were identified as LEP in Kitsap County

• The two largest LEP language groups in Kitsap were:

Spanish (2,585 population) Tagalog (1,502 population)

• Other large LEP groups spoke German, Japanese and other Pacific Island languages

• Stakeholder interviews identified groups that spoke Mam, a rare Mayan language with Mexican/Guatemalan origins

• The majority of Spanish LEP live in Bremerton, Port Orchard and Parkwood

• The majority of Asian and Pacific Island Language LEP live in Bremerton and Silverdale

• LEP stakeholder interviews indicated LEP groups live in the most affordable rental units available

3 Findings: Transit Operators Contact with LEP


An informal survey of Kitsap Transit operators found:

> 81 out of 87 respondents had transported or spoken with LEP riders

Percentage of LEP groups that reside in communities served by Kitsap Transit fixed routes:

> 92% of Spanish LEP> 94% of Asian and Pacific Islander LEP

Stakeholder interviews with Spanish and Mam speakers found:

> This group uses transit frequently> They desire to live in the most

affordable and accessible apartments > There is often a lack of understanding

the transit system> CAI found most organizations in Kitsap

that work with immigrants focus on this language group

Stakeholder interviews with Tagalog speakers found:

> This group does not have trouble understanding English or accessing transit

Total Kitsap County

Population

Speak English Only 170,227 84% 33,619 16% 203,846

Spanish Speakers 6,138 87% 880 13% 7,018LEP Spanish Speakers 2,384 92% 201 8% 2,585

Other Indo-European Speakers 3,614 88% 491 12% 4,105LEP Indo-European Speakers 654 84% 127 16% 781

Asian and Pacific Island Speakers 7,608 92% 672 8% 8,280LEP Asian and Pacific Island Speakers 3,161 94% 188 6% 3,349

Other Speakers 796 85% 142 15% 938LEP Other Speakers 181 84% 35 16% 216

Total Population 5 and Over 188,383 84% 35,804 16% 224,187Total Foreign Language Speakers 18,156 89% 2,185 11% 20,341Total LEP Speakers 6,380 92% 551 8% 6,931

Served by Kitsap Transit Routes

Not Served by Kitsap Transit

RoutesPrimary Language Spoken

Summary of Languages Spoken by Transit Service Area, 2009

3 Findings: Importance of Transit Services to LEP Groups

6 Community Attributes Inc.

The most important service for Spanish and Mam LEP groups (as cited by stakeholders):

> Fixed route bus service

Stakeholders interviews revealed: > The bus transfer process is a

hurdle for LEP groups> Bus Transfer Centers may be

important facilities for LEP transit riders heading to multiple desinations

CAI determined:> Targeted outreach was needed

to raise awareness of the variety Kitsap Transit services

September 25, 2015

Areas with more than 25 people per 100 acres who use transit to commute to work include:

> Bremerton> East Bremerton> Kariotis> eastern Bainbridge Island (due

to ferry commuters)> Suquamish> Parkwood> Manchester

Areas with people who are more dependent on transit include:

> Bremerton> East Bremerton> Kariotis> Silverdale> Port Orchard> Parkwood

3 Findings: Resources and Recipient Costs


Kitsap Transit language assistance measures:

> AT&T language line for telephone interpreting

> Pictorial fare cards

Coordination with partner organizations:

> Kitsap Transit gives service updates at monthly Kitsap Continuum of Care Coalition meetings, which are shared with caseworkers and clients

> Kitsap Transit distributes printed information, flyers and brochures for partners to share with clients

Action Strategy (partial list) Resources & Partner Organizations

Develop a list of internal language experts and contact information

Kitsap Transit Human Resources

Provide professional interpreting services

AT&T Language Line

Perform survey on frequency of contact with LEP among staff

Kitsap Transit

Continue to provide paper transfer system

Kitsap Transit

Place Spanish and Tagalog statements describing how to call customer service on website.

AT&T Interpreting Service

Provide pictorial fare cards on buses

Kitsap Transit

Provide drivers business cards with instructions in Spanish and Tagalog to call for telephone-based interpreting services

AT&T Language Line

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Thank you!

Radhika NairSenior Planner

[email protected]

kitsap transit demographic assessment september 25, 2015 apa peninsula section annual conference

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