kleinwort hambros terms of business

Kleinwort HambrosTerms of Business

United Kingdom

Part 1 General Terms

1 ScopeandDefinitions 12 ChangestotheseTermsofBusiness 13 ApplicableRegulations 14 Identification 15 JointAccounts 16 TrustAccounts 17 Representations,WarrantiesandUndertakings 28 Records 29 KeepingUsInformedofYourDetails 210 ConfidentialityandDataProtection 211 DisclosureofInformation 312 Taxation 313 CreditReferenceAgencies 314 RecordingandMonitoringofTelephoneCallsand CommunicationsthroughthePrivateeBankingService 415 Assignment 416 AmalgamationandMerger 417 Instructions 418 FreezingAccounts 419 Sanctions 520 ContactingEachOther 521 Notices 522 Force Majeure 523 Third-PartyRights 524 FATCA 525 EventsofDefault 626 ResponsibilityforLosses 627 RightsandRemediesandInvalidTerms 628 Termination 629 Complaints 630 FinancialServicesCompensationScheme 731 Tax,AccountingandLegal 732 YourObligationsandResponsibilitiesinRelation toTaxMatters 733 DeceasedClients 734 ApplicableLaw 735 Co-operationforProceedings 736 SigningofDocuments 737 KeyWordsandExpressions 7

Contents

Part 2Schedule: Banking Account Services

1 AccountOpening 102 PaymentInstructions 103 TheClearingSystemandGeneralConditions aboutPayments 104 AvailableBalancesandDishonouredCheques 115 Chequebooks 116 StoppingPaymentofChequesandOtherPayments 117 SecurityInformation 118 StatementsofAccount 129 ForeignExchangeandInternationalTransfers 1210 OurDiscretiontoConductBusiness 1211 ProvisionofCredit 1212 Advice 1213 ChargesandInterest 1214 CoolingOff 1315 MovingYourAccount 1316 LiabilityforUnauthorisedorIncorrectly ExecutedTransactions 1317 RightofConsolidationandSet-Off 1318 ClosureofAccount 1319 LiabilitiesandDormantAccounts 1420 VISADebitCard 1421 Issue of Card(s) 1422 Security 1523 SpendingLimits 1524 CardTransaction(s) 1625 JointAccountsandCards 1626 Termination 1627 DataProtectionandUseoftheCard 1628 FixedTermDeposits 16

Part 2a

Schedule: Banking Account Services

1 Cut-OffTimes(Paymentinstructions) 172 Cut-OffTimes(Cheques) 17

Part 2b


1 Cut-OffTimes(Paymentinstructions) 182 Cut-OffTimes(Cheques) 183 FixedNoticeofWithdrawal 18

Kleinwort Hambros Terms of Business


Contents

Part 3 Schedule: Investment Services and Wealth Planning

1 These Terms 192 Services 193 DiscretionaryPortfolioManagementService 194 InvestmentAdvisoryService 195 Execution-OnlyService 196 AppropriatenessAssessmentsandWarnings 197 SuitabilityAssessments 208 JointAccountsandNominatedPersons 209 IncidentalInformationandInvestmentResearch 2010 IntermediateBrokersandOtherAgents 2011 LegalEntitiesandStructures 2012 ChargesandPayments 2013 Inducements 2114 ExecutionofOrders 2115 ClientLimitandStop-LossOrders 2116 AggregatingOrders 2117 ExchangeRequiredTerms 2118 Records 2119 Reporting 2120 OurCapacity 2221 YourCapacity 2222 Representations,WarrantiesandUndertakings 2223 ConflictsofInterest 2224 MarginingArrangements 2325 SecuritiesHeldasCollateral 2326 ReturnofCollateral 2327 Settlement 2328 DeliveryandPayment 2329 CustodyofYourInvestments 2330 RegistrationofInvestments 2431 OverseasInvestments 2432 PoolingofInvestments 2433 RighttoCloseOutTransactions 2434 Dividends,InterestPaymentsandCorporateActions 2435 CustodyStatements 2436YourMoney 2437 RightofConsolidationandSet-Off 2538 Security 2539 PowerofSale 2540 TerminationofOutstandingTransactions 2541 WealthPlanningService 2542 StocksandSharesIndividualSavingAccount 2643 Non-ManagedAdvisoryService 26

Annex:RiskWarnings 27

Part 4a

Schedule: Private eBanking Service

1 ThesePrivateeBankingTerms 312 Definitions 313 SettingUpandUsingthePrivateeBankingService 314 EligibleAccounts 315 UserGuide 316 YourResponsibilityforSecurity 317 YourAuthoritytoUstoCarryOutYourInstructions/ AuthenticatedInstructionsandHowtheseareCarriedOut 328 ActingonYourInstructions 339 JointAccounts 3310 AvailabilityofthePrivateeBankingService 3311 SoftwareandHardwareUsedtoAccessthe PrivateeBankingService 3412 LiabilityinConnectionwiththePrivateeBankingService 3413 LiabilityforUnauthorisedorIncorrectlyExecuted Transactions 3414 EndingthePrivateeBankingService 3515 CommunicationswithUs 3516 ImportantInformationontheOperationofthe PrivateeBankingService 3517 OperatinganAccountonBehalfofAnotherThroughthe PrivateeBankingService 3618 ChangestothesePrivateeBankingTerms 3619 DataProtection 3620 Cookies 3621 FeesandChargesandCHAPS/SWIFTTransfers 3622 General 3623 UseoftheApp 3724 AppServices 3725 CustomerObligations 3726 Suspension 3727 Termination 3728 SecurityObligations 3829 Support 3830 DataProtection 38

Part 4b

Schedule: Private eBanking Service

1 ThesePrivateeBankingTerms 392 PrivateeBankingService 393 PrivateeBankingAuthorisation 394 PrivateeBankingTransactions 395 PrivateeBankingSecurity 396 AccesstothePrivateeBankingService 407 RestrictionsonUseofthePrivateeBankingService 408 AvailabilityandAccuracyofthePrivateeBankingService 409 PrivateeBankingServiceReimbursement 4010 CancellationofthePrivateeBankingService 41

Kleinwort Hambros Terms of Business1

Part 1

Introduction – Important TheseTermsofBusiness(includingtheSchedules)setoutpartof theagreementbetweenyouandus,SGKleinwortHambrosBank Limited(“KleinwortHambros”)underwhichweprovidecertainbanking, investmentandwealthplanningservicestoyou.TheseTermsof Businessreplaceanyearliertermsandconditionswhichmayhave

beeninplacebetweenusfortheservicesdescribedherein.This documentsetsouttheGeneralTermswhichapplytoallservices,and

theSchedulessetoutthespecifictermsofindividualservicesthat weshallprovidetoyou.Wemayprovideadditionalservicestoyouby

addingnewSchedulesfromtimetotime.TheseTermsofBusiness, andanyotherwrittencommunicationissuedbyustoyouwhichis

expressedtobepartoforincorporatetheseTermsofBusiness,form theagreementbetweenus(the“Agreement”).

TheseTermsofBusiness(asamendedfromtimetotime)arelegally binding,soyoushouldreadthemcarefully.Anysuchagreementwill

continueineffectuntilterminatedbyyouorusunderClause28oftheseGeneralTerms.

TheseTermsofBusinessandanyservicesweprovidetoyouunderthemwillallbeinEnglishandthisincludesalldocuments,informationandnoticesweprovideorgivetoyou.Wherethesetermsaretranslated,theEnglishversionwillprevailinanydispute.

YoucanrequestacopyoftheseTermsofBusinessatanytimeduringyourrelationshipwithus,eitherfromyourPrivateBankerorbywritingtousat5thFloor,8StJames’sSquare,LondonSW1Y4JU.

KleinwortHambrosisauthorisedbythePrudentialRegulationAuthorityandregulatedbytheFinancialConductAuthorityandthePrudentialRegulationAuthority.ItisenteredontheFinancialServicesRegisterwithregistrationnumber119250.TheFCA’sregisteredofficeis25TheNorthColonnade,CanaryWharf,LondonE145HS.ThePRA’sregisteredofficeis8Lothbury,LondonEC2R7HH.

KleinwortHambrosisincorporatedinEnglandandWalesunder companynumber964058andourregisteredaddressis5thFloor, 8StJames’sSquare,LondonSW1Y4JU.KleinwortHambrosispartof

SocieteGeneralePrivateBanking,thewealthmanagementarmof theSocieteGeneraleGroup.

IfyouhaveanyquestionsabouttheseTermsofBusinessyoushouldcontactyourdesignatedPrivateBanker.

1 ScopeandDefinitions1.1 ThroughouttheseTermsofBusinesskeywordsandexpressionsbegin

withacapitalisedletterandareusedwiththedefinedmeaningsetout inClause37oftheseGeneralTerms(orintheScheduleswheredefined). AreferencetoBank/we/us/ourmeansKleinwortHambrosandany transferee,assigneeorsuccessorofKleinwortHambros.

1.2 Areferencetoyou/your/clientreferstoapersonwhohasagreedtotheseTermsofBusinessand,whereappropriate,apersontowhomaCardhasbeenissued.AlltimesgivenrefertoLondontime.

2 Changes to these Terms of Business2.1 WemaychangetheseTermsofBusinessforanyofthefollowing reasons:

(a) wherewereasonablyconsiderthatthechangewouldmakethetermseasiertounderstandorfairertoyou,orthechangewouldnotbeto

yourdisadvantage;

(b) tocovertheimprovementofanyservicewesupply,theintroductionof anewservice,thereplacementofanexistingservicewithanewone,or

thewithdrawalofaservicewhichhasbecomeobsolete,orhasceased tobewidelyused,orhasnotbeenusedbyyouatanytimeinthe previousyear,ortorespondtothecostsorconsequencesofanyevent

beyondourcontrolthatmayimpactourabilitytoprovideaccounts,servicesorfacilitiestoyou;

(c) toenableustomakereasonablechangestothewaywelookafterormanageyouraccountorserviceasaresultofchangesinthebankingorfinancialsystemortechnologyorthesystemsweusetorunour

business;

(d) torespondtoalegalorregulatoryrequirement(orwherewereasonablyexpectthattherewillbeachangeinlegalorregulatoryrequirements)

orinresponsetoachangeinindustryguidanceorcodeofpractice,orfollowingarelevantrecommendation,requirementordecisionofanycourt,ombudsman,regulatororsimilarbody;or

(e) torespondtoanychangesincosts(orwherewereasonablyexpect thattherewillbeachangeincosts)associatedwithtechnology,the

coststhatwepaytoothersinrespectofprovidingtheaccount,serviceorfacilityinquestionand/orinflationwhichresultsinuswishingto

introduceafeepayablebyyouincludingtorespondtothecostsor consequencesofanyeventbeyondourcontrolthatmayimpactour

abilitytoprovideaccounts,servicesorfacilitiestoyou.

2.2 Wewillgiveyouatleast2monthsnoticebeforemakinganysuch changesunlessthechangerelatestointerestorexchangerates, andeither:

(a) isinyourfavour;or

(b) isbasedonaReferenceInterestRate,orReferenceExchangeRate asthecasemaybe,inwhichcasethechangewillbemadebyus immediately.

2.3 Inallcaseswherepriornoticeisgivenunlessyoutellusbeforetherelevantchangetakeseffect,youwillbedeemedtoacceptthechangenotifiedtoyou.Ifyoutellusthatyoudonotacceptachangebeforeittakeseffectthenyoumayswitchyouraccountorcloseitorendaserviceprovidedbyuswithouthavingtopayanyextracharges

orinterest. 3 Applicable Regulations3.1 TheseTermsofBusinessandalltransactionsaresubjecttoApplicable Regulations.Thismeansthat:

(a) ifthereisanyconflictbetweentheseTermsofBusinessandany ApplicableRegulations,thelatterwillprevail;

(b) nothingintheseTermsofBusinessshallexcludeorrestrictany obligationwhichwehavetoyouunderanyApplicableRegulationsnor

shalltheyobligeustoactincontraventionofanyApplicableRegulations,laws,directionsorauthoritiesofregulators,marketcustomsormarket

practicesandyouacceptthatweshallnotbeliabletoyouforactingorrefrainingfromactinginanysuchway;

(c) wemaytakeoromittotakeanyactionweconsidernecessarytoensurecompliancewithanyApplicableRegulation;and

(d) suchactionsthatwetakeoromittotakeforthepurposeofcompliancewithanyApplicableRegulationshallnotrenderusoranyofour

directors,officers,employeesoragentsliabletoyou.

3.2 Notwithstandingthat,althoughweareregulatedbytheFCAandthePRA,theFCARulesandPRARulesshallnotbeincorporatedintotheseTermsofBusiness.

4 Identification4.1 Whenyoufirstopenanaccountwithus,youmustprovideproofof youridentityandaddress.Youmustalsoprovideadditionalproofofyour identityorpersonalinformationtoenableustocomplywithourlegal andregulatoryobligationswheneverweaskyoutodosoorwhenever suchproofofidentityorpersonalinformationexpiresorisincorrect. Wewilldecideatoursolediscretionwhethertheidentificationoffered issatisfactory.

5 Joint Accounts 5.1 Ifmorethanonepersonispartytoanaccount,wewillonlyaccept instructionsinrelationtotheaccountwhensignedbyallthejoint accountholdersunlessotherwiseagreedbyus.Anysuchagreement

maybecancelledbyanyjointaccountholderorbyusifwebecomeawareofanydisputebetweentheparties.

5.2 Ajointaccountholderwhohasauthoritytogiveinstructionson his/herownmaywithdrawthewholeofanyavailablebalanceandclose

theaccountwithoutreferencetotheotheraccountholders.

5.3 Everyjointaccountholderisindividuallyresponsibleforanyandallmoneyowedtousonthejointaccountevenwherethisarisesfrom

theauthorisedactionsofoneindividualjointaccountholder.Wehave therighttodemandrepaymentfromalljointaccountholdersorany individualjointaccountholderofmoneyowedtousonajointaccount andwemayexerciseourrightsofset-offinrespectofanyother accountsofindividualjointaccountholdersheldwithusandmay retainanysecuritiesbelongingtoindividualjointaccountholdersheld toourorderorwithinourcontrolpendingrepaymentofsuchmonies.

5.4 Intheeventofthedeathofanyjointaccountholder,anymoneyintheaccountwillbeavailabletotheremainingjointaccountholder(s)subjecttoanyrightsweorathirdpartymayhave.

5.5 SeethePrivateeBankingServiceScheduleforhowjointaccounts operatedifferentlythroughthePrivateeBankingService.

6 Trust Accounts6.1 Wewillonlyacceptinstructionsinrelationtoatrustaccountwhen

signedbyallthetrusteesunlessotherwiseagreedbyus.Anysuchagreementmaybecancelledbyanytrusteeorbyusifwebecomeawareofanydisputerelatingtotheaccount.

General Terms

Kleinwort Hambros Terms of Business 2

7 Representations, Warranties and Undertakings7.1 YourepresentandwarranttousasofthedatetheseTermsofBusiness

comeintoeffectandasofthedateofeachtransactionthatisregulatedbytheseTermsofBusinessthat:

(a) allinformationsuppliedtousbyyouoronyourbehalf,whetherorally orinwriting,andallinformationsuppliedtousrelatingtoyourbusiness

orfinancialaffairs,domicileorothermatters,beforeorafterthedateoftheAgreement,wastrueandaccurateandnotmisleadinginanymaterialrespectsasatthedatesuppliedtousandyouhavenotomittedandwillnotomitorwithholdanyinformationwhichwouldrendertheinformationsosuppliedinaccurateinanymaterialrespect;

(b) youhavereachedtheageof18yearsoroverandhavefullcapacitytoagreetotheseTermsofBusiness;

(c) youhaveallnecessaryauthority,powers,consents,licencesand authorisationsandhavetakenallnecessaryactiontoenableyoulawfully

toenterintotheseTermsofBusinessandtoperformthetransactions andtograntthesecurityinterestsandpowersreferredtointheseTerms

ofBusiness;

(d) anyperson(s)enteringintotheseTermsofBusinessandeach transactiononyourbehalfhasbeendulyauthorisedtodoso;

(e) theseTermsofBusiness,eachtransactionandtheobligationscreatedunderthembotharebindinguponyouandenforceableagainstyou

inaccordancewiththeirterms(subjecttoapplicableprinciplesofequity)anddonotandwillnotviolatethetermsofanyregulation,order,chargeoragreementbywhichyouarebound;and

(f) unlessyounotifyustothecontrary,youactasprincipalandsole beneficialownerinenteringintotheseTermsofBusinessandeach transaction.

7.2 Youwillnotdoorfailtodoanythingwhichwouldcauseustofailto complywithourlegalandregulatoryobligationsandyouwillatall timesobtainandcomplywith,anddoallthatisnecessarytomaintainin fullforceandeffect,allauthority,powers,consents,licencesand authorisationsreferredtointhisClause7andyouwill,whenweask

youtodoso,provideuswithanyinformationwereasonablyspecifytoevidencethemattersreferredtointhisClause.

8 Records8.1 Ourrecords,unlessshowntobewrong,willbeevidenceofyour dealingswithusinconnectionwithourservices.Youwillnotobjectto

theadmissionofourrecordsasevidenceinanylegalproceedingsbe-causesuchrecordsarenotoriginals,arenotinwritingoraredocumentsproducedbyacomputer.Youwillnotrelyonustocomplywithyourrecord-keepingobligations,althoughrecordsmaybemadeavailabletoyouonrequestinaccordancewithanyApplicableRegulations.

PRIVACYANDDATAPROTECTION

Clauses9to14oftheseGeneralTermsand,whereapplicable,thosesectionsmarked“PRIVACYANDDATAPROTECTION”intheSchedulestotheseGeneralTerms,areourPrivacyPolicy.

9 Keeping Us Informed of Your Details9.1 Youmustinformuswithin30daysofanychangestoyourpersonal informationincludingyourname,residentialorpostaladdress,maritalor

civilpartnershipstatus,domicile,nationalityorresidencefortax purposes.Wemayaskyoufordocumentaryevidenceofanysuch

change.Dependinguponyournewlocation,forlocalregulatoryreasons,wemaybeunabletocontinuetoprovideservicestoyouundertheseTermsofBusiness.NotwithstandinganyprovisiontothecontraryintheseTermsofBusiness,wemaythenterminatetheAgreement

immediatelyonwrittennoticetoyou.

10 ConfidentialityandDataProtection10.1 KleinwortHambrosisadatacontrollerinrespectofyourpersonaldata.

Personaldatameansdatawhichrelatetoalivingindividualwhocanbeidentifiedfromthosedata,or(a)fromthosedataandotherinformationwhichisinourpossession,orislikelytocomeintoourpossession,and(b)includesanyexpressionofopinionabouttheindividualoranyindicationofourintentionsorthoseofanyotherpersoninrespectoftheindividual,andincludesdocumentsthatevidencethedata.

10.2 Wewilltreatallinformationweholdaboutyou,youraccounts,anyApplications,yourcash,investmentsand/orotherassetsasprivateandconfidential,evenwhenyouarenolongeracustomer.Thisinformationiscollected:(a)whenyouseek,orareprovidedwith,informationonourservicesand/orproducts;(b)whenyouapplyforourservices;and/or

(c)throughoutyourrelationshipwithus.Wewillonlydisclosesuch informationtotheentitiessetoutinClause11oftheseGeneralTerms andforthepurposessetoutinthisClause10.Inanyevent,wewill notrespondtorequestsforabanker’sreferenceorstatusenquiries

withoutyourwrittenconsentbutwemayprovideinformationtoanotherfinancialinstitutionwhichasksustohelpthemtoverifyyouridentity

forthepurposesofpreventingmoneylaunderingorotherfinancialcrime.

10.3 Youagreethatcertaininformationcollectedmaybeclassifiedas “sensitive”,includingdatarelatingtoracialorethnicorigin,political opinions,religiousbeliefs,tradeunionmembership,physicalormental

health,sexuallife,criminalproceedingsandoffences.Youagreethat informationaboutcriminalproceedingsandoffencesmaybeshared

forthepurposesofthepreventionordetectionofcrimeandanti-fraudpurposes.

10.4 Youagreethatweandanythirdpartytowhomdisclosurehasbeen made(seeClause11)mayholdandprocess(bycomputerorotherwise)

theinformationdescribedabove(which,fortheavoidanceofdoubt,couldincludeconfidentialinformationandpersonaldata)toadministerandoperateyouraccount(which,fortheseTermsofBusiness,includesyourCardAccountifyouhavebeenissuedwithaCard)andfor

purposesincludingto:

(a) confirmandverifyyouridentityandcreditstatusinrelationtoyour accountand,whereapplicable,conductanappropriateness assessment.Thismayinvolvetheuseofothercompaniesinthe SocieteGeneraleGrouporthirdpartiesactingasourortheiragents forscreeningagainstpubliclyavailableinformation(includinglaw

enforcementagencysanctionslists)orinvolvecompaniesintheSocieteGeneraleGroupotherwiseassessingyourcreditriskandmaking

creditriskdecisions;

(b) openandmanageyouraccount(withusoratothercompaniesintheSocieteGeneraleGroup)andourrelationshipwithyouandtoprovideproductsorservicestoyou(includingcarryingoutorfacilitating

anytransactions);

(c) monitorandanalysetheconductofyouraccountsandrelationship withusorwithothercompaniesintheSocieteGeneraleGroupto ensurecompliancewithourinternalpoliciesand/orproceduresorthe

SocieteGeneraleGroup’sgrouppoliciesand/orproceduresandto beabletomonitorrisksandreportonthem;

(d) carryoutbusinessoperationalandadministrativeactivities,includingrecordkeepingandaudits;

(e) assessanycreditlimitorothercreditdecision(aswellastheinterestrate,feesandotherchargestobeappliedtoyouraccount);

(f) carryoutstatisticalandotheranalysis(includingbehaviouralanalysis);

(g) complywithanyApplicableRegulationsand/oranyvoluntarycodeorindustrybestpracticewereasonablydecidetoadopt;

(h) complywiththerequestorrequirementofanyRegulatoryAuthority,taxationauthorityorcourtofanyrelevantjurisdiction;

(i) asisreasonablynecessarytotraceyou(forexample,ifthecontact detailsyouhaveprovidedtousarenolongercorrect),tracedebtors andenforceorseektoobtainsettlementofamountsowingtousdue toadefaultunderyouraccount(s)(withusorwithothercompanies intheSocieteGeneraleGroup);

(j) carryoutthedetection,investigationandpreventionoffraud,tax evasion,moneylaundering,bribery,corruption,terroristfinancingand

othercrimeormalpracticeandoverseeandreportonsuchdetection,investigationandpreventionactivitiesoversuchmattersbyus,othercompaniesintheSocieteGeneraleGrouporotherthirdparties;and

(k) useinconnectionwithanylegalproceedingsorregulatoryaction (includingprospectivelegalproceedings/regulatoryaction)and forobtaininglegaladviceorforestablishing,exercisingordefending legalrights.

10.5 Unlessyouhavespecificallyinstructedusnottodoso,weandothercompaniesintheSocieteGeneraleGroupmayanalyseandusetheinformationweortheyholdaboutyoutoenableusorthemtogiveyouinformationandmarketing(bypost,telephone,emailorothermediumusingthecontactdetailsyouhavegivenus)aboutevents,productsandservicesofferedbyus(orbyothercompaniesintheSocieteGeneraleGrouporselectedthirdparties)whichweortheybelievemaybeof

interesttoyou.YoumayatanytimetellusyoudonotwanttoreceivesuchmarketingapproachesbywritingtoyourPrivateBankeror

usinganyopt-outfacilityspecifiedbyusintherelevantmarketing communication.

10.6 YouagreethatweandanyothercompanyintheSocieteGeneraleGroupmaytransferinformation(includingconfidentialinformationandpersonaldata)weholdaboutyouto:(a)otherofficesofKleinwort

Hambros;(b)othercompaniesintheSocieteGeneraleGroup;and(c)thirdpartieswhoprovideservicestousoranyothercompanyinthe

Part 1


Part 1

SocieteGeneraleGrouporactasour(ortheir)agentsinanycountry,includingcountriesoutsidetheEEA,whichmaynotofferthesamelevelofprotectionofpersonaldataasprovidedunderUKdataprotectionlegislation.However,weshalltakeallreasonablestepstoensurethat

therecipientofsuchinformationintheothercountrykeepssuch informationsafeandsecure.

10.7 NeitherwenoranyothercompanyintheSocieteGeneraleGroupshallbeobligedtodisclosetoyouortakeintoconsiderationanyfact,matter,findingorotherinformation:

(a) ifthiswould,ormight,beinbreachofdutyorconfidencetoanyotherpersonorwouldresultinabreachofApplicableRegulations;or

(b) irrespectiveofwhatmayormaynotbeknownbyacompanyinthe SocieteGeneraleGroup,whichcomestothenoticeofanemployee,

officeroragentofusoranothercompanyintheSocieteGeneraleGroup,buthasnotcometotheactualnoticeoftheindividual(s)throughwhomyourrelationshipwithusisconducted.

10.8 UnderUKdataprotectionlegislation,youhavetherighttoreceivea copyofyourpersonaldataheldbyusuponwrittenrequest(asubject

accessrequest)and,whereallowedbyApplicableRegulations,uponpaymentoftherequisitefee.Youalsohavetherighttorequireustocorrectanyinaccuraciesintheinformationweholdaboutyou.Incertaincircumstances,youmayalsohavetherighttoobjecttotheprocessingofyourpersonaldataandrequesttheerasure,blockingorotheractiontoensuretheanonymityofyourpersonaldata.Youalsohavetherighttoaskusnottoprocessyourpersonaldataformarketingpurposes.However,pleasenotethatunlessotherwiseindicated,thepersonaldatawecollectisnecessarytoenableustoprovidetheservices.Failuretoproviderequestedinformationmaymeanthatweareunabletoprovide

aservice.PleasecontactyourPrivateBankerifyouwishtoexercisetheserights.Torequestcopiesoftheinformationreferredtoabove,pleasewritetotheDataProtectionOfficer,SGKleinwortHambrosBank

Limited,5thFloor,8StJames’sSquare,LondonSW1Y4JU.

11 Disclosure of Information11.1 WemaydisclosethetypesofinformationsetoutinClause10inrespect

oftheAgreement.

11.2 Youagreethatwemaydiscloseinformation(includingconfidential informationandpersonaldata)toanyothercompanieswhichareatthe

timeofdisclosureintheSocieteGeneraleGroup.Wherewedoso,theymayonlyuseyourinformationforthepurposespermittedundertheseTermsofBusiness.

11.3 Youalsoagreethatweand/oranyothercompanieswhichareatthetimeofdisclosureintheSocieteGeneraleGroupmaydisclose

information(includingconfidentialinformationandpersonaldata)tothirdpartieswhoprovideservicestousorsuchcompaniesorthatactasour(orsuchcompanies’)agents(orprospectivethird-partyserviceprovidersorprospectiveagents).Suchserviceprovidersand/oragentsmayalsodisclosesuchinformationtotheirserviceprovidersoragents.

11.4 Wherewediscloseinformationinsuchaway,therecipientsmayonlyuseyourinformationforthepurposespermittedundertheseTermsofBusiness.We,ortherelevantmemberoftheSocieteGeneraleGroup,willtakeallreasonablestepstoensurethattheserviceprovideroragentissubjecttoappropriatedataprocessingrequirementsandthattheyimposesuchrequirementsonanyoftheirserviceprovidersoragents.

11.5 Youagreethatwemayshareortransferyourinformation(including confidentialinformationandpersonaldata)withthirdpartiesin connectionwithareorganisation(includinginvestment),amalgamation,

mergerortransferorsaleofallorpartofourbusiness,includingtoanyinsurersandprofessionaladvisors,andanythirdpartiestowhomweassign,transferorchargeourinterestinanyfinancialproductorserviceprovidedtoyou.SuchpartiesmayuseyourinformationforthepurposespermittedundertheseTermsofBusiness.

11.6 Youalsoagreethatwemaydiscloseinformationweholdaboutyou tolicensedcreditreferenceagenciesassetoutinClause13ofthese GeneralTermsforthepurposesofcollectingfurtherpersonaldata aboutyou.

11.7 Inrespectofajointaccount,wemaydisclosetoanyofthejointaccountholdersinformationobtainedbyusfromanyotherjointaccountholder

inrelationtothatjointaccount.

11.8 Wemayalsodiscloseinformation(includingconfidentialinformation andpersonaldata)aboutyouinthefollowingcircumstances:

(a) toanycourtofanyrelevantjurisdiction,tribunal,mediatororarbitrator oranyRegulatoryAuthorityortaxationauthority;

(b) ifweoranypersontowhomyourinformationisdisclosedhavearight ordutytodiscloseitorarepermitted(actingreasonably)orcompelled

byApplicableRegulations(forexample,financialinstitutionsand paymentsormessagingserviceprovidersmayfromtimetotimebe

requiredtoprovidecertaintransactioninformationtoauthoritiesorotherofficialbodies,whetherlocatedintheEuropeanUnionoroverseas,toassistinthepreventionofterrorism,moneylaundering,taxevasion,andothercrimes)orifweoranypersontowhomyourinformationisdisclosedwishes(actingreasonably)tosharetheinformationwithotherfinancialinstitutionstoassistinthepreventionofterrorism,money

laundering,taxevasion,andothercrimes;

(c) todebtcollectionagencies,lawenforcementagenciesand/orfraudpreventionagencies;

(d) tofinancialorganisationssuchasSWIFTwhererequiredforthetransferoffundsandoperationofyouraccount;

(e) toanyTPPwhichyouuse,asrequiredinconnectionwiththeTPP’sprovisionofaccountinformationorpaymentinitiationservicestoyou;

(f) toanyguarantor,whereyouraccountisbackedbyaguarantee;

(g) toouragents,auditors,serviceproviders,andprofessionaladvisors(andthoseagents,auditors,serviceprovidersandprofessionaladvisorsofothercompaniesintheSocieteGeneraleGroup)toenablethemtoprocesstheinformationforthepurposesoutlinedinClause10oftheseGeneralTermsasadataprocessoronbehalfofKleinwortHambrosand/orasadatacontrollerandtoenablethemtoperformtheirobligations;

(h) toinsurersandinformationproviders;or

(i) otherwiseifyouconsenttosuchdisclosure.

11.9 AsafinancialinstitutionsituatedinajurisdictionwhichhasadoptedtheCommonReportingStandardwearerequiredtoautomaticallypass

oninformationtotheUKauthorities.Thisinformationisexchangedwithothergovernmentalauthorities.Therefore,wemay:

(a) applytheCommonReportingStandardDueDiligenceProcedurestoidentifyfinancialaccountswhichareheldby:(i)oneormoreReportablePersons;or(ii)bycertainpassiveentities(asdefinedintheCommonReportingStandard)wheresuchentitieshavecontrollingpersons(as

definedintheCommonReportingStandard)thatareReportable Persons;and

(b) reportinformationabouttheaccountholder(s)alongwithfinancial informationaboutthoseaccountstotheUKauthorities,forexchange

withthegovernmentalauthoritiesoftherelevantReportable Jurisdiction(s).

12 Taxation12.1 Anyinterestwillgenerallybepaidgross,unlesssubjecttowithholding taxasrequiredbylaw.YoushouldrefertoClause32ifyouaresubject

toaninternationaltreatyimposingwithholdingtaxoraskyourPrivateBankerforfurtherdetails.

12.2 KleinwortHambroswilldisclosedetailsrelatingtoyouraccountsto theUKauthorities,andsuchdetailswillthenbepassedontothe appropriateauthoritiesinotherjurisdictionsrelevanttotheaccount

holdersinaccordancewithbilateralandmulti-lateralinformationandexchangeagreements.

13 Credit Reference Agencies13.1 Youagreethatwemaydiscloseinformationweholdaboutyouto

licensedcreditreferenceagencies,orothersimilarorganisationsthat helpusandothersmakecreditdecisionsandreducetheincidence offraud,orinthecourseofcarryingoutidentity,fraudpreventionor

creditcontrolchecks.Wemaythereforesearchourrecordsandthose ofcreditreferenceandfraudprotectionagenciestoassessyour Application.Theseagenciesgiveusbothpublicinformation(including

informationfromtheElectoralRegister)andsharedcreditandfraud preventioninformationtoverifyyouridentity.DeclinedApplications

basedonautomatedcreditscoringcanbereviewedmanually onrequest.

13.2 Itisalsoimportantthatyougiveusaccurateinformation.Wewillcheckyourdetailswithcreditreferenceandfraudpreventionagenciesand

ifyougiveusfalseorinaccurateinformationandwesuspectfraud,we willrecordthisandpassthistocreditreferenceandfraudprevention agenciesandotherorganisationsinvolvedincrimeandfraudprevention.

13.3 Ifyouwanttoreceivedetailsofthecreditreferenceandfraudpreventionagenciesfromwhomweobtainandwithwhomwerecordinformationaboutyou,clientsshouldcontactourDataProtectionOfficerattheaddressprovidedatthebottomofClause10oftheseGeneralTerms.

Weandotherorganisationsmayaccessandusefromothercountriestheinformationrecordedbycreditreferenceandfraudprevention

agencies.Thecreditreferenceagenciesandfraudpreventionagencieswillalsousetherecordsforstatisticalanalysisaboutcreditandaboutinsuranceandfraud.


14 Recording and Monitoring of Telephone Calls and Communications through the Private eBanking Service14.1 Alltelephoneconversationswithus(andanyservicedeskestablishedin

connectionwiththePrivateeBankingService)maybemonitoredand/orrecordedwithoutuseofawarningtonewithaviewtoimprovingourservicetoyouandtoprotectbothyouandusandtohelpestablishfacts.

14.2 Inparticular,wewillrecordalltelephoneconversationsand communications(aswellasothercommunicationsregardlessoftheir

form)thattakeplacebetweenusandclientswhichinvolveinvestmentservicesoractivitiesandthatresultormayresultintheprovisionby

usofclientorderservices.FormoredetailspleaserefertoClause18oftheInvestmentServicesTerms.

14.3 Alltelephonerecordingsandotherrecordswillremainourpropertyandmaybeusedtohelpresolveanydisagreementsbetweenyouandus,andtoenableustocomplywithourobligationsunderApplicable

Regulations.ByacceptingtheseTermsofBusiness,youconsenttothemonitoringandrecordingofthecommunicationsreferredtointhisClause14.

15 Assignment15.1 TheseTermsofBusinessshallbeforthebenefitof,andbindingupon, usandourrespectivesuccessorsandassigns.Wemayassignor otherwisetransferourrights,benefitsand/orobligationsunderand inconnectionwiththeAgreementatanytimetoanothersuitably authorisedand/orregulatedperson.Youshallnotassign,chargeor

otherwisetransferorpurporttoassign,chargeand/orotherwisetransferyourrightsand/orobligationsundertheseTermsofBusinessoranyinteresttherein.

16 Amalgamation and Merger16.1 TheseTermsofBusinesswillremainineffectandbebindingonyou

notwithstandinganyamalgamationormergerthatmaybeeffectedby uswithanyothercompanyandnotwithstandinganyreconstruction

involvingthesaleortransferofthewholeoranypartofourundertakingandassetstoathirdparty(whetherornotamemberoftheSociete

GeneraleGroup),itbeingyourintentthattheseTermsofBusinesswillremainvalidandeffectiveinallrespectsinfavourof,againstandwith

referencetoanysuchpartyasifsuchcompanyhadbeennamedintheseTermsofBusinessinsteadoforinadditiontous.

17 Instructions 17.1 Youmaygiveusinstructionsinwriting(includingfacsimile),byemailor

otherelectronicmeansororally(includingbytelephone),unlesswe tellyouthatinstructionscanonlybegiveninaparticularway(e.g.where

twosignatoriesarerequiredtoauthoriseapayment).Ifinstructions arenotprovidedinthespecifiedmanner,wemaynotactuponyour

instructions,oryourinstructionsmaybedelayedpendingproper instructionandwearenotliabletoyouforanylosscausedfornot actingonyourinstructionsorfurtherdelay.

17.2 Ifyougiveinstructionsbytelephone,yourconversationwillberecorded.Ifanyinstructionsarereceivedbyusbytelephone,computerorothermediumwemayaskyoutoconfirmsuchinstructionsinwritingoranothermediumacceptabletous.Weshallbeauthorisedtofollowinstructionsnotwithstandingyourfailuretoconfirmtheminwritingorinthatothermedium.Wewill,atourdiscretionandinsuchmannerasdeterminedbyus,provideacknowledgementofsuchinstructions.

17.3 Weshallonlyacceptinstructionsiftheinstructionsarereceivedfromyouorfromanypersonwhomyouhavepreviouslyadvisedushasauthority

togiveinstructionsonyourbehalf.Inparticular,wewillacceptdirectdebitinstructionsandinstructionstosetupastandingorderfromathirdparty,whereyouhavesignedandprovideduswithamandatefrom

younamingthatthirdpartyanddetailingtheirpermissions.Wewillnotbeliabletoyouifweactinaccordancewithyourinstructionstousin

themandate.

17.4 Weshallbeentitledtoactforyouupon,andyouauthoriseustorelyon,andtreatasfullyauthorisedandbindingonyou,anyorder,instructionsorcommunicationgiven(bywhatevermeans)orpurportingtobegivenbyyouoranypersonauthorisedonyourbehalfwithoutfurtherenquiryastothegenuineness,authorityoridentityofthepersongivingor

purportingtogivesuchinstructions.Youwillberesponsibleforandboundbyallobligations,costsandexpensesproperlyenteredintoorassumedbyusonyourbehalfinconsequenceoforinconnectionwithsuchorders,instructionsorcommunications.

17.5 Inconsiderationforusagreeingtoacceptsuchinstructionsasare givenby,orarepurportedtobegivenby,anypersonauthorisedtogive

instructionsonyouraccount,youundertakeandagree:

(a) toreimburseusinrespectofallactions,proceedings,orLossesthat wemaysufferorsustainbyreasonofhavingacceptedorrefusingto

acceptsuchinstructions;

(b) thatweshallbeentitledtodebityouraccountwiththeamountofanycostsorexpenseswemayincurbyreasonofhavingacceptedsuchinstructions;and

(c) ondemandtoprovidefundstomeetallpaymentsundersuch instructions.

17.6 Oncegiven,instructionsmayonlybewithdrawnoramendedwithourconsent,providedthatyoumaycancelorrevokepaymentinstructions

inaccordancewithClause6oftheBankingAccountTerms.

17.7 Wemayrefusetocarryoutaninstructionwhichwereasonably considertobeambiguous,suspicious,unclear,inconflictwithanother

instruction,impossibletoeffect,unlawful,orwouldresultinan UnplannedOverdraftwithoutgivinganyreasonorbeingliableforany

Lossthatmaybeoccasionedthereby.Furthermore,wemaydelay thecarryingoutofaninstructioninordertoallowustoperform allnecessarychecksthatweconsiderrelevantand/orneeded inthecircumstances,including(withoutlimitation)internal,legalor regulatorychecks.

17.8 Withoutprejudicetoourrighttorefuseinstructions,wemaydelayordeferactingonaninstructionorrefusetoprovideyouwithservices

pursuanttotheseTermsofBusiness,whereweconsiderthatthereisariskofsuspiciousactivity,criminalconduct,moneylaunderingand/or

abreachofoursanctionsobligationswithoutgivinganyreasonorbeingliableforanyLossthatmaybeoccasionedthereby.

17.9 Weshallnotifyyou,unlessitisunlawfultodosoofourrefusaltocarryoutyourinstructionortoprovideyouwithservicesundertheseTermsofBusinessandinformyouofthereasonsforsucharefusal(ifpossible).

Weshallalsonotifyyouoftheproceduresforrectifyinganyfactualerrorsthatmayhaveledtotherefusal.Whereourrefusalisreasonablyjustifiedwemaychargeyouforsuchanotification.

17.10 Ifwebelievethataninstructionmaynotbevalidlyauthorisedbyyou,wemaytakestepstoreverseanyactiontakenonthebasisofsuchinstructionaftermakingreasonableeffortstoverifytheauthorityforsuchinstructionandweshallnotbeliabletoyouforanyLosstoyouresultingfromanysuchreversal.

17.11 Wereservetherighttorequestthatclearedfundsorlegaldocuments ofholding(e.g.asharecertificate)beprovidedbyyou,atanytimebefore

aninitialorsubsequentdealistransacted.Thismaysometimesmeanthatyoucannotdealimmediately.

17.12 NothingintheseTermsofBusinessshallobligeustoprovideyouwithservicesthatmaycontravenetheseTermsofBusinessand/orany

ApplicableRegulations.

18 Freezing Accounts18.1 Wemayatourdiscretionfreezeanaccountifwereasonably considerthat:

(a) suchaccountisbeingusedforillegalpurposes;

(b) thereisdisagreementabouttheownershipofthemoneyinthataccountoranyotherdisagreementbetweenjointholdersofsuchaccount;or

(c) todosoisnecessarytosafeguardourinterests(including,without limitation,wheretheexecutionofaninstructioncouldreasonablybe expectedtoexposeustocivilorcriminalliability,prosecutioninany

jurisdictionorbreachofApplicableRegulations);

andweshallnotberesponsibleforanyLossessufferedasaresult thereof.

18.2 Wherewehavefrozenanaccountweshallbeentitled,without limitation,to:

(a) refuserequeststowithdrawortransferalloranypartofthefunds heldintheaccount;

(b) declinetoacceptanydepositandmayreturnpaymentsreceivedfor theaccount;

(c) declinetocarryoutanyothertransactionsinrelationtotheaccount;

(d) declinetoenterintocommunicationswithyouregardingtheaccountwhereitisreasonableforustodoso;or

(e) chargeyouwiththeamountofanylegalorothercostsincurredbyus inrelationtothefreezingoftheaccount.

18.3 OurobligationsundertheseTermsofBusiness(includingourduty ofconfidentiality)arequalifiedtotheextentnecessaryordesirableto enableustocomplywithanyApplicableRegulations.

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19 Sanctions19.1 You(whetheractingasprincipaloragentorthroughyourdulyappointed

legalrepresentative)representandwarranttous:

(a) thatthefollowingarenotsubjecttoSanctions:

(i) you;

(ii) yourcountryorjurisdictionofresidence(ifyouareanindividual);

(iii) totheextentrelevant,anyindividualorcompanyorotherlegal entitywhich(whetherdirectlyorindirectly)ownsorcontrols you(“Owner/Controller”); (iv) totheextentthatyouareactingasagent,theprincipal;

(v) totheextentrelevant,theprincipal’scountryorjurisdictionof residence(ifanindividual);

(vi) totheextentrelevant,theOwner/Controlleroftheprincipal;and

(vii)totheextentrelevant,anycountryorjurisdictioninwhichyouare and/ortheprincipalisincorporated,organisedorregistered.

(b) thatyouwillnotandwillnotcauseothersto:

(i) payortransfertoordepositwithusanymoney;or

(ii) place,custodyorholdwithusanyfinancialinstrumentsorother assets;

ofacountryorjurisdictionthatissubjecttoSanctions,whichresult

fromactivitiesunderSanctionsorwhicharelinked(whetherdirectlyorindirectly)toanindividual,companyorotherlegalentitythatissubject

toSanctions;and

(c) that,totheextentyouareacompanyorotherlegalentity,youwillinformtheOwner/ControlleroftheprovisionsofthisClause19.

19.2 You(or,whereapplicable,yourdulyappointedlegalrepresentative)mustinformusimmediatelyifanyoftheaboverepresentationsandwarrantiesceasetobetrueatanytimeduringthetermoftheAgreement.

19.3 Intheeventthatyouor,totheextentrelevant,theprincipalorOwner/Controllerbecome(s)subjecttoSanctions,engagesinactivities

underSanctionsorengageswithanindividual,companyorotherlegalentitythatissubjecttoSanctions,weshallbeentitledatourabsolutediscretionandimmediatelyto:

(a) ceasecarryingoutorsuspendtheprovisiontoyouofanyand/orallaccounts,servicesand/orfacilitiesundertheAgreement;and/or

(b) terminatetheAgreementortheprovisiontoyouofanyand/orall accounts,servicesand/orfacilitiesundertheAgreement.

20 Contacting Each Other20.1 UnlessotherwisestatedintheseTermsofBusiness,youcancontactus:

(a) bytelephoneusingyourPrivateBanker’snumber(s)oron +44(0)2075973000betweenthehoursof9.00a.m.and5.00p.m. onBusinessDays;

(b) bywritingtousatSGKleinwortHambrosBankLimited,5thFloor, 8StJames’sSquare,LondonSW1Y4JU;

(c) throughourwebsite–www.kleinworthambros.com;or

(d) byanyothermethodweapprovefromtimetotime.

20.2 Alternatively,youcancontactyourPrivateBankerontheusualtelephonenumberoremailaddressthatyouhavebeengivenforthembetween

thehoursof9.00a.m.–5.00p.m.onBusinessDays.

20.3 Youacknowledgeandacceptthatanymeansofcommunication (includingemail,telephone,facsimile,postorSMS)maynotbesecureor

reliableandthat,ifyouchoosetocommunicatewithus,orrequestus tocommunicatewithyou,itshallbeatyourownriskandyouaccept

thatthesecommunicationsmaynotbereceivedoractionedinatimelymannerandthatthereisariskoftechnicalmalfunction,Viruses,

unauthorisedinterference,misdeliveryordelayofcommunications.

21 Notices21.1 AnynoticerequiredtobegivenundertheseTermsofBusinessshall beinwritingandintheEnglishlanguage.Weshallsendanynotice

addressedtoyoutothecorrespondenceaddress(es)oremailaddresswhichyouhaveadvisedusofinyourApplicationoryouraddresslastknowntous.Youmusttellusimmediatelyinwritingifyouraddresschangesoryouchangeyourname.

21.2 Youmustsendanynoticetousbypre-paidfirstclassposttoyour PrivateBankeratSGKleinwortHambrosBankLimited,5thFloor, 8StJames’sSquare,LondonSW1Y4JU.

21.3 AnynoticesentbypostinaccordancewiththisClauseshallbedeemedtohavebeenserved48hoursafterdispatch,ifwithintheUK,or7days

afterdispatchifoutsidetheUK.Anynoticesentbyemailshallbedeemedtohavebeenservedatthetimeofdispatchandanynoticedeliveredbyhandshallbedeemedtohavebeenservedatthetime

ofdelivery.

21.4 Inprovingtheserviceofanynotice,itwillbesufficienttoshow,inthecaseofaletter,thatsuchletterwasproperlystamped,addressedandplacedinthepostand,inthecaseofanemail,thatsuchnoticewas

dulydispatchedtoacurrentemailaddressoftheaddressee.

22 Force Majeure22.1 SaveasexpresslyprovidedintheseTermsofBusiness,weshallnot beliabletoyouforanyLossesyoumaysufferorforanyfailureto performanyofourobligationsundertheseTermsofBusinessbyreason

ofanycausebeyondourreasonablecontrol,orduetoabnormaland unforeseeablecircumstances,theconsequencesofwhichwouldhave

beenunavoidabledespiteourreasonableeffortsorthoseofouragents orsubcontractorstothecontrary,includingwithoutlimitation:

(a) theoutbreakofwarorhostilitiesoranyotherinternationalcalamityorpoliticalcrisis,oranyactofterrorism;

(b) anyearthquake,hurricane,typhoon,floodorothernaturaldisaster;

(c) industrialaction,actsandregulationsofanygovernmentalor supranationalbodiesorauthorities;

(d) anyfailureofanypowersupplies;

(e) anybreakdown,malfunctionorfailureoftransmission,communicationsorcomputerfacilities;

(f) anyregulatorybanonouractivities;

(g) thesuspensionoftradingonasecuritiesorinvestmentexchangeorthefixingofminimumormaximumpricesfortradingonsecurities;

(h) abankingmoratoriumhavingbeendeclaredbylegaledictorbytheappropriateRegulatoryAuthorities;or

(i) thefailureofanyrelevantintermediatebroker,agentofours,appointedprovider,custodian,Sub-Custodian(unlesstheyareanaffiliateof

ours),dealer,exchange,clearinghouseorregulatoryorself-regulatoryorganisation,foranyreason,toperformitsobligations.

22.2 Wewilltrytogiveyouwrittennoticeassoonaspracticablecontaining fullparticularsofevent(s)whichputthedueperformanceofanyof ourobligationstoyoubeyondourcontrolbutshallnotberesponsible

foranyfailureforanyreasontoinformyoupromptlyoratall.Wewilltakereasonablestepstoresumeournormalserviceassoonaspracticableaftersuchaneventoccurs.

23 Third-PartyRights23.1 Unlessspecificallystatedotherwise,nothirdpartywillhaveanyrights

undertheseTermsofBusiness.

24 FATCA24.1 ThisClause24shallapplytoyouifyouarea“non-participatingforeign

financialinstitution”(whichisatermdefinedinrelevantUSTreasury Regulations).

24.2 YouagreetofulfilallobligationsregardingtheFATCAlegislation,and shallpromptlynotifyusifyouare,orbecome,anon-participatingforeign

financialinstitution.If,inouropinion(actingreasonably),youwould,ormight,beclassifiedasanon-participatingforeignfinancialinstitution,wereservetherighttoimmediatelyselltheassetstheincome/paymentsofwhichgiverise(orcouldgiverise)toFATCAwithholding.PaymentsincomethatcouldbesubjecttoFATCAwithholdingincludes(withoutlimitation):

(a) USsourceinterest(includinganyoriginalissuediscount);

(b) USsourceperiodicpaymentsonswaps/notionalprincipalcontracts;

(c) USsourcedividends;

(d) USsourcedividendequivalentpayment;

(e) USsourcerents;

(f) USsourcesalaries,compensation,remuneration,emolumentsand wages;


Part 1

(g) USsourcepremiums;

(h) USsourceannuities;

(i) otherUSsourcefixedordeterminableannualorperiodicgains,profitsandincome;and

(j) paymentsongrandfatheredobligations,oncertainshort-term obligations,effectivelyconnectedincome,ordinarycourseofbusiness

payments.

WeshallnotbeliableforanyLossorliabilityincurredasaresultof takinganyactionunderthisClause24.

25 Events of Default25.1 Ifatanytime:

(a) youfailtopayanysumwhendueorfailtotakesuchstepsasmay benecessarytosecurethedueandpromptexecutionandsettlementof

anytransactionsenteredintoundertheseTermsofBusiness;

(b) youfailtoobserveorperformanyobligationorundertakingsundertheseTermsofBusinessorenteredintopursuanttothem,orifanyof

therepresentations,warrantiesorundertakingsmadeorgivenordeemedmadeorgivenbyyouundertheseTermsofBusinessprove

tobeincorrect,falseormisleadinginanyrespect;

(c) youdieorbecomeofunsoundmind;

(d) youpresentorhaveapetitionforabankruptcyorderorinterimorderpresentedagainstyouorbecomebankruptorinsolventoryoustoporsuspendanypaymentordeliveryortransfer;

(e) apersonorentitywithalegalclaimorrightagainstyourpropertyorassetstakespossessionof,oranadministrator,administrativereceiver,orotherreceiver,trusteeorsimilarofficerisappointedinrespectof,thewholeoranypartofyourpossessions,propertyorotherassetsoradistressoranyformofexecution,attachmentorgarnishmentislevied

orenforceduponorsuedoutagainstanysuchassetsandisnot dischargedwithin7daysofbeinglevied,enforceduponorsuedout,

oranymortgage,charge,lienorothersecuritywhichmayforthetimebeingaffectanyofyourassetsbecomesenforceableorexercisable;

(f) youbecomeunabletopayyourdebtsastheyfalldue,oranyofyourindebtednessorobligationfortherepaymentofborrowedmoniesisnotpaidontheduedate,orbecomescapableatanytimeofbeingdeclareddueandpayableunderagreementsorinstrumentsevidencingsuchindebtednessbeforeitwouldotherwisehavebeendueandpayable;

(g) youcommenceaprocedureoraprocedureiscommencedagainst youseekingorproposingareorganisation,arrangementorcomposition,

freezeormoratoriumorothersimilarreliefwithrespecttoyouoryourdebtsunderanybankruptcy,insolvency,regulatory,supervisoryor

similarlaw;

(h) youchangethenatureormateriallyreducethescopeofyourbusiness,suspendortakeanyactionindicatingapositiveintentiontosuspendasubstantialpartofanypresentbusinessoperationwhichyounowconduct,directlyorindirectly,oranyeventoccursindicatingapositiveintentionbyanyonetoexpropriateallorpartofyourassets;

(i) weconsideritnecessaryordesirabletopreventwhatweconsideris ormightbeaviolationofanyApplicableRegulationorgoodstandardof

marketpractice;or

(j) weconsideritnecessaryordesirableforourownprotectionoranyactionistakenoreventoccurswhichweconsidermighthaveamaterialadverseeffectuponyourabilitytoperformyourobligationsundertheseTermsofBusiness;

andweservenoticeonyou(or,whereapplicable,onyourduly appointedpersonalrepresentatives)tothateffect,anEventofDefault

undertheseTermsofBusinesswillberegardedashavingoccurred.

26 ResponsibilityforLosses26.1 Weandourdirectors,officers,employeesoragentsshallnotbe responsibletoyouforanyLossesincurredorsufferedbyyouunder theseTermsofBusinessexceptforanyLosscauseddirectlybyour

fraud,grossnegligenceorwilfuldefault.Innocircumstancesshallwehaveanyliabilityforconsequentialorspecialdamage.NothingintheseTermsofBusinesswilllimitourresponsibilityifitisprohibitedunder

theFCARules,PRARulesorFSMAnorwillourresponsibilitybelimitedfordeathorpersonalinjuryresultingfromournegligence.

26.2 Youwillreimburseusandourdirectors,officers,employeesandagentsforallLosseswhichwemayincurorbesubjectedtoinconnection

withourservicesundertheseTermsofBusinessorasaresultofanyfailurebyyoutocomplywithyourobligationsundertheseTermsof

Business,savetotheextentthatsuchLossesariseasadirectresult ofourfraud,grossnegligenceorwilfuldefault.

26.3 ThetermsofthisClauseshallsurviveterminationoftheservices providedundertheseTermsofBusiness.

27 Rights and Remedies and Invalid Terms27.1 TherightsandremediesprovidedundertheseTermsofBusinessare

inadditiontothoseprovidedbylaw.Weshallbeundernoobligationtoexerciseanyrightorremedyeitheratallorinamanneroratatime

beneficialtoyou.

27.2 Wemayoccasionallyallowyouextratimetocomplywithyour obligationsordecidenottoexercisesomeorallofourrights.However,

wecanstillinsistonthestrictapplicationoftheseTermsofBusiness atalaterdateoronanyotheroccasion.

27.3 IfanytermorconditioncontainedintheseTermsofBusiness(orany partofthem)isunenforceableinanyway,thevalidityoftheremaining

termswillnotbeinanywayaffected.WebelievethattheseTermsofBusinessarefairandreasonable.Ifanyofthem(oranypartofthem)

isinvalidbecauseitisunfairorforanotherreason,wecantreattherelevanttermorconditionaschangedsoastomakeitfairandvalid.

27.4 IfanytermorconditioncontainedintheseTermsofBusinessis unenforceableagainstanypartyorpartiestotheAgreement,the enforceabilityoftherelevanttermorconditionagainsttheotherparties

willnotbeinanywayaffected.

28 Termination28.1 ExceptwheredifferentlyspecifiedelsewhereintheseTermsofBusiness

orunlessotherwiseagreedinwritingwithyou:

(a) wemayterminateourrelationshipwithyouorterminatealloranypart oftheaccounts,servicesorfacilitiesprovidedtoyouundertheseTerms

ofBusiness,bygivingatleast2monthsnoticeinwriting;orimmediatelyontheoccurrenceofanEventofDefaultunderClause25ofthese

GeneralTerms;and

(b) youmayterminateyourrelationshipwithusorterminateanypartof theaccounts,servicesorfacilitiesprovidedtoyouundertheseTerms ofBusinessbygivinguswrittennoticetotakeeffectonreceiptbyus.

Wemayrequirewrittenconfirmationfromallpartiestoanaccountbeforeactingonsuchinstructions.

28.2 Youshallbeliableforallcharges(includingallfees,costs,expenses,taxesandanyotherliabilities)incurredinaccordancewiththeseTermsofBusinessuptothedateofterminationoftheaccounts,servicesorfacilitiesprovidedundertheseTermsofBusiness.

28.3 Where,ontermination,weholdanyassetsbelongingtoyoueitherin custodyorascollateralweshallreturnsuchassetstoyouortoa thirdpartypursuanttoyourinstructionsprovidedthatyoudonothave

anyfurtherobligationstous.

28.4 Pleasenotethatifyouorwecloseallbankingaccountsheldwithus, thenwewillnotbeabletocontinuetoprovideInvestmentServices orWealthPlanningServicesundertherelevantScheduletotheseTerms

ofBusiness.

28.5 Terminatingtherelationshiporanypartoftheaccounts,servicesorfacilitiesshallnotaffectanyliabilityinrespectofthingsdoneornotdonebeforesuchtermination.

29 Complaints29.1 Ifyouhaveacomplaintaboutanyofourservices,pleasetelephone usandasktospeaktoyourPrivateBanker.Alternatively,youmaywrite tousandaddressyourlettertotheHeadofPrivateBanking, SGKleinwortHambrosBankLimited,5thFloor,8StJames’sSquare,

LondonSW1Y4JU.

29.2 Wewillpromptlyacknowledgereceiptofyourcomplaintbyletterand wewillendeavourtoresolveyourcomplaintasquicklyaspossible. Ourletterwillincludeafullcopyofourinternalcomplaintshandling procedures.Attheendoftheprocess,wewillsendyouafinalresponse

lettersettingouthowweproposetoresolvethecomplaintandanyapplicableremedyorasummaryresolutioncommunicationifyour

complaintisresolvedwithin3BusinessDays.

29.3 Ifforanyreasonyouarenotsatisfiedthatyourcomplainthasbeen resolvedfairly,youmaybeabletoreferthemattertotheFinancial OmbudsmanServiceunderwhichcertaindisputesmayberesolved

quicklyandwithminimumformalitybyanindependentperson.Aleafletdetailingthisprocedurewillbeprovidedwithourfinalresponse.For

furtherinformationabouttheFinancialOmbudsmanServiceplease contactyourPrivateBankerorrefertotheFinancialOmbudsman Servicewebsite:www.financial-ombudsman.org.uk

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30 Financial Services Compensation Scheme30.1 WearecoveredbytheUKFinancialServicesCompensationScheme

(“FSCS”).TheFSCScanpaycompensationtodepositorsifabankisunabletomeetitsfinancialobligations.Mostdepositors–includingmostindividualsandsmallbusinesses–arecoveredbythescheme.

30.2 Inrespectofdeposits,aneligibledepositorisentitledtoclaimupto£85,000perpersonperbank.Forjointaccounts,eachaccountholder

istreatedashavingaclaiminrespectoftheirshareso,forajoint accountheldbytwoeligibledepositors,themaximumamountthat

couldbeclaimedwouldbe£85,000each(makingatotalof£170,000).The£85,000limitrelatestothecombinedamountinalltheeligibledepositor’saccountswiththebank,includingtheirshareofanyjointaccount,andnottoeachseparateaccount.

30.3 Inrelationtoinvestmentservicesthelimitis£50,000perpersonperbank.Compensationwillbepayable,however,onlyincircumstanceswherewehavebeenindefaultofourobligationstoyou.Itwillnot

beavailablemerelybecauseyourinvestmentshavenotperformedas wellasyouhadexpectedunlesswearesomehowatfault.

30.4 Forfurtherinformationabouttheschemes(includingtheamounts coveredandeligibilitytoclaim)pleasecontactyourPrivateBankeror refertotheFSCSwebsite:www.fscs.org.uk.

31 Tax,AccountingandLegal31.1 Anyservicesandinvestmentsreferredtomayhavetax consequencesanditisimportanttobearinmindthatneitherKleinwort

HambrosnoranymemberoftheSocieteGeneraleGroupprovides tax,legaloraccountingadvice.Inaddition,materialsandinformation

providedbyusarenotintendedtoprovide,andshouldnotberelied onfor,taxaccountingorlegaladvice.

32 Your Obligations and Responsibilities in Relation to Tax Matters32.1 Itisyourresponsibilitytoconsultyourowntaxadvisorsandexperts todeterminethereportingobligationstowhichyouaresubjectandto

fulfilyourtaxobligationsinrelationtoyourassets.

32.2 Youundertaketocomplywithalltaxlawsandregulationsofthe jurisdictionstowhichyouaresubject. 32.3 YouconfirmthatyouhavebeenadvisedbyKleinwortHambrosthat anyfailureonyourparttocomplywithyourtaxobligationscouldexpose youtofinancialpenaltiesorcriminalproceedings,dependingonthe lawsandregulationstowhichyouaresubject.

32.4 KleinwortHambroswillnotbeheldliableorresponsibleforanyfailure onyourparttofullyorpartiallyhonouryourtaxobligationsinyour countryofresidenceortowardsanycountrythatwouldconsideryou

astaxresidentorsubjecttotax-relatedobligations.YouwillreimburseKleinwortHambrosforanyLossorharmthatitmaysufferasaresultofyourfailuretocomplywiththeobligationsandguaranteesyouhavegiveninthisClauseorwhichmayresultfromyourfailuretocomply

withyourtaxobligations,orwhichmayresultfromanyenquiryinto suchobligations.

32.5 Further,unlessexpresslyagreedbetweenus,youagreethatKleinwortHambrosshallnotberequiredtoparticipateinorbejoinedtoany

litigation,disputesorotherwise,onyourbehalfinvolvingthirdpartiesas aresultofyourfailuretocomplywiththeobligationsandguarantees youhavegiveninthisClauseorwhichmayresultfromyourfailureto

complywithyourtaxobligationsorwhichmayresultfromanyenquiryintosuchobligationsandthatyouundertaketoreimburseKleinwortHambrosforanyLossorharmitmaysufferasaresultofanybreachofanyofyourobligationsunderthisClause.

32.6 KleinwortHambrosexpresslydrawsyourattentiontothefactthat, undertheinternationaltreatiesandagreementswhichareeffectivein theUK,aswellasunderapplicabletaxregulations,youridentityand

otherinformationheldbyKleinwortHambrosinrelationtoyour accountmaybetransmittedtotheUKauthorities,whomaytransmit thistogovernmentalauthoritiesabroad.KleinwortHambrostakes noresponsibilityforanyharmorLossthatyoumaysufferasa consequenceofyourlegalortaxstatus,orofanyfailureonyourpart tocomplywithyourobligationsinthisregardorasaconsequence ofanyenquiryintoyourobligations,orasaconsequenceofKleinwort

Hambrosfulfillinganyreportingobligations.

32.7 Inthosecaseswhereyouareaffectedbyanyprovisions(including anyinternationaltreatyoragreement)imposingawithholdingtax,itis

yourresponsibilitytoprovideKleinwortHambroswithallnecessary information,whichyourepresentandwarranttobetrue,accurate andcomplete.KleinwortHambroswillapplywithholdingtaxes whererequiredbylaw.Whereapplicable,KleinwortHambroswill applywithholdingtaxesatreducedratesbasedontheinformation

providedbyyou.IfyouhavenotprovidedKleinwortHambroswiththeappropriateinformation,KleinwortHambroswillbeobligedtoapply

thewithholdingtaxatstatutoryratesonanyrelevantpayments.To

determinewhatamountsaresubjecttowithholdingtax,Kleinwort Hambrosreliesoninformationsuppliedinparticularbyyou,aswellas byapproveddataproviders.

32.8 Ifyouarenotthebeneficialowneroftheassetsintheaccount,itis yourresponsibilitytoinformthebeneficialownerofitsobligationsand

responsibilitiesandofthewarningscontainedinthisClause.

33 Deceased Clients33.1 Intheeventofyourdeathwewillrequireacertifiedcopyofyourdeath

certificateandyourestatemustprovideuswithsuchinformationand/ordocumentsaswemayreasonablyrequesttoconfirmtheappointment

ofyourpersonalrepresentatives.

33.2 Youagreethat,intheeventofyourdeath,wewillcontinuetomanage,inaccordancewiththeTermsofBusinesswehaveagreedwithyou,anydiscretionarymanagedportfoliosyoumayholdwithusasatthedateofdeathuntilsuchtimeasweenterintoanewagreementwithorareinstructedotherwisebyyourproperlyappointedexecutor(s),orsimilar.

Ifnonewagreementisenteredintoornoinstructionsareprovided bytheproperlyappointedexecutor(s)orsimilarwithinoneyearofthe

dateofdeath,wewillterminatetheAgreement,sellyourassetsandholdanyproceedsasbanker.

33.3 Wemay,priortothegrantofprobate,inourabsolutediscretionand subjecttosuchappropriatedocumentationthatprovidesforthe reimbursementofanyLosseswemaysufferinrelationtothebelowand

anyotherdocumentwemayrequirebeingprovidedbyyourpersonalrepresentatives,consideranyoneormoreofthefollowing:

(a) applyingcashbalancesandinvestmentsinaportfoliotowardsthe settlementoffuneralcharges,inheritancetaxand/orotherrelated expenses;and/or

(b) arequestfromyourexecutor(s)tosellspecifiedassets.

34 ApplicableLaw34.1 TheseTermsofBusinessandtheAgreementandanynon-contractual

obligationsarisingfromorinconnectionwiththemandourrelationshipshallbegovernedbyEnglishlaw.

34.2 ThepartiesirrevocablyagreethattheEnglishcourtshaveexclusivejurisdictiontosettleanydisputearisingoutoforinconnectionwiththeseTermsofBusinessandtheAgreement.EachpartyagreestowaiveanyobjectiontotheEnglishcourts,whetheronthegroundsofvenueorthattheforumisnotappropriate.

34.3 Atransactionwhichissubjecttotherulesofastockorinvestment exchangeshallbegovernedbythelawapplicabletoitunderthoserules.

35 Co-operation for Proceedings35.1 Ifanyactionorproceedingisbroughtbyoragainstusinrelationtothese

TermsofBusinessorarisingoutofanyactoromissionbyusrequired orpermittedundertheseTermsofBusiness,youagreetoco-operate

withustothefullestextentpossibleinthedefenceorprosecutionofsuchactionorproceeding.

36 Signing of Documents36.1 YourApplicationandanyseparateengagementlettertogetherwith

theseTermsofBusinessmaybeexecutedinanynumberof counterparts,allofwhich,takentogether,willconstituteoneandthe

sameagreementandanypartymayenterintothatagreementby executingacounterpart.

37 KeyWordsandExpressions Applicable Regulationsmeans:(a)theFCARulesandPRARulesor

anyotherrulesofarelevantRegulatoryAuthority;(b)therules,regulationsandcodesofpracticeofanyrelevantstockorinvestmentexchange,market,clearinghouseorsettlementsystem;(c)allstatutoryandotherrequirementsrelatingtomoneylaunderingandterroristfinancing,includingtheProceedsofCrimeAct2002andtheMoneyLaundering,TerroristFinancingandTransferofFunds(InformationonthePayer)Regulations2017asamendedorreplacedfromtimetotime;(d)theJointMoneyLaunderingSteeringGroupguidance;(e)theConsumerCreditAct1974andallsecondarylegislationmadeunderitorinrelationtoit(asamendedorreplacedfromtimetotime);and(f)inrelationtoeachcompanyintheSocieteGeneraleGroup,allandanyapplicablelaws,rules,regulationsandcodesofpracticeofgovernmentauthoritiesandRegulatoryAuthoritiesasareinforcefromtimetotime;

Applicationmeanstheaccountopeningdocument(s)submittedbyyou oronyourbehalfaspartofyourapplicationforoneormoreaccounts,

servicesorfacilitiestobeprovidedbyus;

Banking Account TermsmeansthetermsandconditionssetoutintheBankingAccountServicesScheduletotheseTermsofBusiness,beingPart2andPart2AorPart2B,asapplicable;


Part 1

8

General Termsmeansthetermsandconditionssetoutinthis document(notincludinganySchedules);

Image Clearing SystemmeanstheproposednewmethodforclearingsterlingchequesintheUKusingadigitalimageofthechequefor

clearingpurposes(ratherthanthepaper-basedcheque),whichsystemisexpectedtobeimplementedbybanksandbuildingsocietiesbetween30October2017andthesecondhalfof2018;

Investment Service(s) meanstheinvestmentservicesprovidedby KleinwortHambros;

Investment Services Terms meansthetermsandconditionssetout intheInvestmentServicesandWealthPlanningScheduletothese

TermsofBusiness;

KID or KIIDmeans“KeyInformationDocument”or“KeyInvestor InformationDocument”respectively,beingpre-contractualwritten

informationinastandardformatthatsummarisesthenature,features,performance,costsandriskprofileofaPRIIPsorUCITSproduct

whicharetailclientisconsideringinvestingin;

Legal Entity or Structuremeans,broadly,anentityorstructuresuch asatrust(butnotabaretrust),company(publicorprivate),pensionfund

(butnotaself-investedpersonalpension),charityorunincorporatedbodywhichiseligibleforanLEI;

LEI means“LegalEntityIdentifier”,beingaunique20-digit alpha-numericcodeallocatedbyanLEI-issuingorganisation(suchas theLSE)toaLegalEntityorStructure,whichservestoidentifythat entityorstructurefortransactionreportingpurposesunderApplicable

Regulations;

Losses or Lossmeanslosses,claims,liabilities,damages,costs,expenses,taxes,impostsandlevies,whetherdirectorindirect,

howsoeverarisingorcaused;

LSEmeanstheLondonStockExchange;

Non-Payment Account means:(a)afixedtermdeposit,noticeaccountorothersavingsaccount,or(b)aninvestmentcallaccountorother

similaraccountusedinconnectionwiththeprovisionofinvestmentservicesandwhichisnotaPaymentAccount;

Normal Banking Hoursmeansbetween9.00a.m.and5.00p.m. LondontimeonaBusinessDay;

Order Execution Policy meansourpolicyontheexecutionofordersin linewiththeFCARules;

Payment Account meansacurrentaccount,callaccount,flexible savingsaccountorotherbankaccountwhichmaybeusedfor day-to-daypaymenttransactions(includingtheabilitytoplacecashon orwithdrawcashfromapaymentaccountaswellastoexecuteand

receivepaymenttransactionstoandfromthirdparties),butexcludes(a)afixedtermdeposit,noticeaccountorothersavingsaccountwhich

doesnothavesuchpaymentsfunctionalityand(b)aninvestmentcallaccountorothersimilaraccountusedinconnectionwiththeprovision

ofinvestmentservices;

Planned Overdraft meanstheplannedoverdraftreferredtoat Clause11oftheBankingAccountTerms;

PRAmeansthePrudentialRegulationAuthorityoranysuccessor authority;

PRA RulesmeansthePRA’sHandbookandsuchotherstandardsas thePRAmayrequireustocomplywith;

PRIIPs meanspackagedretailandinsurance-basedinvestment products;

Private Banker meansthepersonwhoactsasyourday-to-daypointof contactwithus;

Private eBanking Service meanstheKleinwortHambrosPrivate eBankingService,includingsomeoralloftheservicesinClause3.3of

thePrivateeBankingTerms(Part4A)orClause2ofthePrivateeBankingTerms(Part4B),asapplicable;

Private eBanking Termsmeansthetermsandconditionssetoutin thePrivateeBankingServiceScheduletotheTermsofBusiness;

Reference Exchange RatemeansthereferenceexchangeratereferredtoatClause9oftheBankingAccountTerms;

Reference Interest RatemeanstheBankofEnglandbankrateorsuchotherexternallysetinterestrateasnotifiedtoyoufromtimetotime;

Business DaymeansanydayexceptSaturdays,SundaysandpublicholidaysinEnglandandWales;

Card(s)meansaVISAdebitcard(including,whereapplicable, aContactlessCard)issuedtoapersonwhohascompletedaCard Applicationthatwehaveaccepted;

Card Account(s)meansanyofyouraccountsheldwithusspecifiedintheCardApplication;

Card Application(s) meanstheapplicationmadebyyouforaCardto beissuedinrespectoftheCardAccount;

Card Payment Numbermeansthe16-digitnumberappearingonthefrontofyourCard;

Card PINmeansthecombinationofnumbersgiventoyoubyusfromtimetotimewhichyoumayberequiredtoinputwhenusingtheCard;

Card Transaction(s) meansanycashwithdrawalorpaymentmade usingtheCardinanyauthorisedmannerfordebitorcredittothe CardAccount;

Collateral means(a)allyourinvestmentsheldinsafecustodypursuant totheseTermsofBusinesswithusorwithaSub-Custodianorheld totheirorderorundertheirdirectionorcontrolorthatofastockor investmentexchangeorotherwisestandingtothecreditofyour accountundertheseTermsofBusinessorotherwiseheldbyusora

Sub-Custodianonyourbehalf;and(b)allyourmoneyderivedfrom theinvestmentsin(a)(e.g.dividends,disinvestmentproceeds,etc.) heldbyuspursuanttotheseTermsofBusiness;

Collective Investment Schememeans,broadly,anyarrangementswithrespecttoproperty(includingcash),thepurposeoreffectofwhichistoenabletheparticipantsinthearrangements(whetherbybecomingownersofthepropertyoranypartofitorotherwise)toparticipatein

orreceiveprofitsorincomearisingfromtheacquisition,holding, managementordisposalofthepropertyorsumspaidoutofsuch profitsorincome;

Common Reporting StandardmeanstheStandardforAutomaticExchangeofFinancialAccountInformationsetforthbytheOrganisationforEconomicCo-operationandDevelopment;

Common Reporting Standard Due Diligence Procedures means stepswetaketomeetourobligationsundertheInternationalTax

ComplianceRegulations2015;

Conflicts of Interest Policy meansourpolicysettingouthowwe identifyandaimtopreventormanageconflictsfairlytoensurefair treatmentofourclients;

Contactless CardmeansaCardwithVISAContactlesstechnology thatmaybeusedtomakelowvaluecontactlesspurchasesatretailersor

supplierswhodisplaytheVISAContactlesssymbol;

Cut-off Times Schedulemeansourlatest“Cut-offtimes”scheduleor suchotherdocument(s)aswemayprovideormakeavailabletoyoufrom timetotime,detailingtherelevanttimesonaBusinessDaybywhichwe

mustreceiveyourinstructionsinrelationtoanaccount,serviceorfacility providedundertheseTermsofBusinessinorderforustoactupon orprocessor,whereapplicable,tobeginactinguponorprocessing thoseinstructionsonthatBusinessDay;

EEA meansEuropeanEconomicArea;

Event of DefaultmeansanyoftheeventssetoutinClause25oftheseGeneralTerms;

FATCA means:(a)sections1471to1474oftheUSInternalRevenue Codeof1986oranyassociatedregulations;(b)anytreaty,lawor

regulationofanyotherjurisdiction,orrelatingtoanintergovernmentalagreementbetweentheUSandanyotherjurisdiction,which(ineithercase)facilitatestheimplementationofanylaworregulationreferred

toinparagraph(a)above;or(c)anyagreementpursuanttothe implementationofanytreatylaworregulationreferredtoinparagraphs

(a)or(b)abovewiththeUSInternalRevenueService,theUSgovernmentoranygovernmentalortaxationauthorityinanyotherjurisdiction;

FCAmeanstheFinancialConductAuthorityoranysuccessorauthority;

FCA RulesmeanstheFCA’sHandbookandsuchotherstandardsastheFCAmayrequireustocomplywith;

FSMAmeanstheFinancialServicesandMarketsAct2000asamendedorreplacedfromtimetotime;


Part 1

Regulatory Authority meansanyrelevantgovernmententityorotherauthorityinanyjurisdiction(orwhichmayhaveauthorityacross

numerousjurisdictions)whichisresponsibleforauthorising,supervisingorotherwiseregulatinganypartoftheSocieteGeneraleGroup;

Reportable Jurisdictionmeansajurisdiction(a)withwhichan agreementisinplacepursuanttowhichthereisanobligationtoprovide

theinformationspecifiedintheCommonReportingStandard,and(b)whichisidentifiedinapublishedlist;

Reportable Jurisdiction Personmeansanindividualorentitythatis residentinaReportableJurisdictionunderthetaxlawsofsuch jurisdiction,oranestateofadecedentthatwasaresidentof aReportableJurisdiction.Forthispurpose,anentitysuchasa partnership,limitedliabilitypartnershiporsimilarlegalarrangement thathasnoresidencefortaxpurposesshallbetreatedasresident inthejurisdictioninwhichitsplaceofeffectivemanagementissituated;

Reportable PersonmeansaReportableJurisdictionPersonother than:(a)acorporationthestockofwhichisregularlytradedononeor

moreestablishedsecuritiesmarkets;(b)anycorporationthatisaRelatedEntityofacorporationdescribedinClause(a);(c)aGovernmental

Entity;(d)anInternationalOrganisation;(e)aCentralBank;or(f)a FinancialInstitution;

Sanctions meanseconomicorfinancialsanctionsenacted, administeredorenforcedbytheUnitedNations,theUnitedStatesof

America,ortheEuropeanUnion(oranyofitspresentorfuture MemberStates);

Secured Obligationsmeansallofyourobligationsofwhatevernature owingtous(whetheractualorcontingent,presentorfuture)under theseTermsofBusiness,includinganycostsorexpenses(including legalfees)whichwemayincurinenforcingormaintaininganyofour

rightsarisingpursuanttotheseTermsofBusiness;

Security Informationmeansanypersonalfactsorinformationwhich wemayagreewithyou(suchasacodeword)orsimilarmeansof identificationforyoutousetoidentifyyourselfwhenusingyouraccount;

Societe Generale GroupmeansSocieteGeneraleS.A.andeachdirectorindirectsubsidiaryofthatcompany;

Sub-Custodianmeansanycustodianappointedbyus;

Tariff Document meansourlatest“BankingandInvestmentServicesChargingStructure”or“FinancialPlanningCharges”publication,

asapplicable,orsuchotherdocument(s)aswemayprovideormake availabletoyoufromtimetotime,detailingourfees,commissions,

interestratesaswellasourcostsandchargesapplicabletoaccounts,servicesandfacilitiesprovidedundertheseTermsofBusiness;

Terms of BusinessmeanstheseGeneralTermstogetherwithany Schedules(asamendedandsupplementedfromtimetotime)andany

othertermswemayprovidetoyou;

TPPmeansathird-partyserviceproviderwhichisauthorisedto provideeitheraccountinformationservices(an“AccountInformation

ServiceProvider”)orpaymentinitiationservices(a“PaymentInitiationServiceProvider”)andwhichyouhaveengagedtoprovidethisservicetoyouinrespectofanyPaymentAccountwhichyouaccessviathePrivateeBankingService;

UCITSmeansundertakingsforcollectiveinvestmentintransferablesecurities;

UKmeanstheUnitedKingdomofGreatBritainandNorthernIreland;

Uninvested Moneymeansmoneynotimmediatelyrequiredtosettleaninvestmenttransactionstandingtoyourcreditinyouraccount;

Unplanned OverdraftmeanstheunplannedoverdraftreferredtoatClause11oftheBankingAccountTerms;

Virusmeans,withoutlimitation,anymaliciouscode,Trojans,worms andviruses,lock,authorisationkeyorsimilardevicethatimpairsor

couldimpairtheoperationofthesoftwareand/ortheservices;

VISAmeansVISAInternationalServiceAssociationand/oranyofits subsidiariesasthecasemaybe;and

Wealth Planning Servicesmeansthewealthplanningservices providedbyKleinwortHambros.


Part 2

Introduction – Important

TheseBankingAccountTermsapplytoanybankaccountthatwe openorholdforyou,andtoanybankservicesweprovidetoyou.

SpecificadditionalaccounttermsmaybecontainedinaSupplementalTermssheetthatweshallprovidetoyouasappropriate.Theyarein2parts;Clauses1to19covergeneralbankingaccountsandservices,andClauses20to27covertheCard.

1 Account Opening1.1 Weshallnotbeconsideredtohavecommencedabanker/client relationshipwithyouuntilwehaveagreedtoopenandmaintainabank

accountforyouandhaveconfirmedthatsuchaccountisavailable foruse.

1.2 Wewillnotopenabankaccountforyouuntilallaccountopening formalitiesarecomplete,including(withoutlimitation):

(a) weareinreceiptofyourApplicationandanyotherrelevantaccountopeningdocumentationdulycompletedbyyouoronyourbehalftooursatisfaction;and

(b) wehavecarriedout,tooursatisfaction,clientduediligenceproceduresincludinginrespectofpartiesconnectedtothebankaccountandanypartyauthorisedtogiveinstructionstous.

1.3 Anypaymentreceivedbyuspriortocompletionofallaccountopeningformalitiesmaybefrozenand/orreturnedtosender.

2 PaymentInstructions2.1 SubjecttotheremainderofthisClause,forthepurposesofthese BankingAccountTerms,apaymentinstructionwillbedeemedtohave

beenreceivedbyusifcommunicatedbyyouinaccordancewith Clause17oftheGeneralTermsorifreceivedbyusfromaPayment

InitiationServiceProvideractingwithyourconsent.WewilltreatapaymentinstructionreceivedfromaPaymentInitiationServiceProviderasifitwasmadedirectlybyyou.WemayrefusetoactonanyinstructionreceivedfromaPaymentInitiationServiceProviderwherewehavereasonableconcernsaboutunauthorisedorfraudulentactionsbythatPaymentInitiationServiceProvider.

2.2 SubjecttotheremainderofthisClause,ifyousetupadirectdebitorstandingorderwithusthatstatesthatapaymentwillhappen:

(a) onaspecificday;

(b) onthelastdayofacertainperiod;or (c) onadaywhenyouhaveputfundsatourdisposal;

thenthepaymentinstructionwillbedeemedtohavebeenreceivedby usonthedaysoagreed.

2.3 PaymentinstructionscommunicatedonadaywhichisnotaBusinessDaywillbedeemedtohavebeenreceivedbyusonthenext

BusinessDay.

2.4 WecarryoutinstructionsonlyduringNormalBankingHourseventhoughwemayacceptinstructionsoutsidesuchhours(e.g.byfacsimileoremailorthroughthePrivateeBankingService).Consequently,weapplythecut-offtimessetoutinPart2AorPart2BoftheseBankingAccountTerms,asapplicable,afterwhichinstructionswillbedeemedtohavebeenreceivedonthenextBusinessDay.

2.5 ForsterlingpaymentswithinorbetweentheUK,ChannelIslands, Gibraltarand/ortheIsleofMan(DomesticPayments),weofferBACS

andCHAPS.WedonotcurrentlyofferFasterPaymentsServices.Weare requiredtoensurethatpayments,otherthanfuture-datedpayments,

reachthebeneficiary’sbankthebusinessdayafterthepayment instructionisreceivedbyus.Inorderforustoachievethis,wewillneed tousetheCHAPSserviceratherthanBACS.CHAPSprovidesfor thesamedaypaymentofclearedfundsaslongastheinstructionis

receivedbeforetherelevantcut-offtimesetoutinPart2AorPart2B, asapplicable.Ifreceivedafterthistime,thepaymentwillbemade thenextBusinessDay.You should note that a charge applies for CHAPS payments.ThischargeissetoutinourTariffDocumentwhich isavailableonrequestfromyourPrivateBanker.

2.6 IfyouwishtoarrangeforasterlingDomesticPaymentwithintheUK tobemadesometimeinthefuture,includinganystandingorder payments,thentheBankwillcontinuetousetheBACSsystemwhich

isnotsubjecttoafee.BACSoperatesdirectcreditanddirectdebitpaymentschemesovera3-daycycleandisthereforeappropriateforfuture-datedpayments.

2.7 Inordertocomplywiththeaboveitisimportantthatwereceivefromyoucompleteinstructionsinrelationtoanysterlingpaymentrequests,

includingthedatethatyouwishtoeffectthepayment.YourPrivate Bankermayconfirmthesedetailswithyou,butintheabsenceofany

specificinstructionstothecontrarywewillassumethepaymentshouldbemadeimmediatelyandwewillusetheCHAPSservicewhichwill

incurthestandardcharge. Cut-offtimes2.8 Apaymentinstructionisdeemedreceivedbyusatthetimethat instructionisactuallyreceivedbyus,except:

(a) ifwereceivethepaymentinstructiononanon-BusinessDay,thenwewilltreatitashavingbeenreceivedonthenextBusinessDay;or

(b) ifwereceivethepaymentinstructionaftertherelevantcut-offtime,thenwewilltreatitashavingbeenreceivedonthenextBusinessDay.

2.9 Thesepaymentcut-offtimesrelatetopaymentssubmittedinbranch orbytelephone,emailorfacsimile.Detailsofourcut-offtimesareset

outinPart2AandPart2B,asapplicable.Forcut-offtimesthatrelateto paymentssubmittedelectronicallyviathePrivateeBankingService,

pleaserefertothePrivateeBankingServiceSchedule.

2.10 Weareundernoobligationtomakepaymentswhichwouldresultinyouravailablecreditbalanceoranypre-arrangedborrowinglimitbeingexceeded.Inthecaseofyourinstructioncontainingseveraldifferentpaymentrequests,weareentitledtodecide,atoursolediscretion,astowhichpaymentrequestsshallbewhollyorpartlyexecuted,irrespectiveofthedateortimeoftheirreceiptbyus.Ifweactonyourinstructionsandthiscausesyouravailablecreditbalanceoranypre-arrangedbor-rowinglimittobeexceeded,wemaychargeyouextrafeesaccordingtoourTariffDocument,andinterestmaybepayableatourratefor

UnplannedOverdrafts.

3 TheClearingSystemandGeneralConditionsaboutPayments3.1 ThisClausesetsouttheoperationofourclearingsystemandgeneral

conditionsaboutprocessingpaymentsandwithdrawals.

3.2 Theclearingsystemreferstothebankingsystemforaddingtoordeductingamountsfromyouraccountasaresultofmoneypaidfromorintoyouraccount.Thecentralchequeclearingcyclenormallytakes3BusinessDaysatpresent(excludingtheBusinessDayonwhichthechequeispaidintoyouraccount),butthiswillchangetoanextBusinessDayclearingcyclewhentheImageClearingSystemisintroducedin

duecoursebybanksandbuildingsocietiesintheUK.ThisClausesetsouttheoperationofourclearingsystem:

Cheques(a) Ifsterlingchequesdrawnonusarepaidintoyouraccountwithusbefore

therelevantcut-offtimesetoutinPart2AorPart2B,asapplicable,theamountofthecreditwillbeshownonyourstatementasbeingaddedtoyouraccountbalanceonthesameday;

(b) Forthepurposeofcalculatinginterest,whereyoupayintoyouraccountachequethatisnotdrawnonusbutdrawnonabankaccountwithintheUK,thevalueofsuchachequewillbecreditedasfollows:

Underthe(existing)centralchequeclearingsystem (i) 2BusinessDaysafterthedatetheamountisaddedtoyour statementofaccount(i.e.valuewillbegivenonWednesdayfora

chequepaidinbeforetherelevantcut-offtimeonMonday);or

Underthe(new)ImageClearingSystem(whenintroduced) (ii) by11.59p.m.onthenextBusinessDayafterthedatetheamountis addedtoyourstatementofaccount(i.e.valuewillbegivenbyno

laterthan11.59p.m.onTuesdayforachequepaidinbeforethe relevantcut-offtimeonMonday).

(c) Youneedtorememberthatreceivingvalueforachequepaidintoyouraccountdoesnotconstituteclearanceofthechequeandyoushouldnote,inparticular,that:

Underthe(existing)thecentralchequeclearingsystem (i)withdrawalofthesefundswillnotnormallybepermittedfor 4BusinessDaysafterbeingpaidin(i.e.withdrawalwouldbe permittedonFridayforachequepaidinbeforetherelevantcut-off

timeonMonday).Youcanbecertainthatafter6BusinessDays thechequewillnotbereturned,andthefundscannotbereclaimed fromyouwithoutyourconsent(i.e.forachequepaidinonthe Monday,youwouldhavecertaintybytheendofTuesdayofthe followingweek).WithdrawaloffundsbetweenthefourthBusiness

DayandtheendofthesixthBusinessDayisatyourownrisk;or

Underthe(new)ImageClearingSystem(whenintroduced) (ii)withdrawalofthesefundsmaynotbepermittedbefore11.59p.m. onthenextBusinessDayafterbeingpaidin(i.e.withdrawalmaynot

bepermitteduntil11.59p.m.onTuesdayforachequepaidinbefore therelevantcut-offtimeonMonday).Youcanbecertainthatby



Part 2

11.59p.m.onthenextBusinessDaythechequewillnotbereturned, andthefundscannotbereclaimedfromyouwithoutyourconsent (i.e.forachequepaidinbeforetherelevantcut-offtimeonthe

Monday,youwouldhavecertaintyby11.59p.m.onTuesday).

(d) Ifyoupayinaforeigncheque,itwilltakeaminimumof10BusinessDaysforthevaluetobecreditedtoyouraccountandforthechequetobecleared(dependingonthecurrency).Youraccountwillonlybecreditedoncewehavereceivedpaymentfromtheforeignbank.Fordetailsof

howandwheninterestiscalculatedandappliedinrelationtoforeignchequespaidintoorwithdrawnfromyouraccountandtheassociatedfees,pleasespeaktoyourPrivateBanker.

Paymentsintoyouraccount(otherthanchequepayments)(e) Paymentsthatwereceiveforyouraccount,inthecurrencyofyour

accountwillbecreditedtoyouraccountbytheendofthatBusinessDayandwillthenbegintoearnanyinterest(orreducetheinterestyoupay)andwillbeatyourdisposalimmediately.

(f) Paymentsthatwereceiveforyouraccountinanothercurrencywillbeconvertedintothecurrencyofyouraccount,beforewepayitinto

youraccount.Suchpaymentswillusuallybeshowninyouraccountandwillearnanyinterest(orreducetheinterestyoupay)fromthatsameBusinessDayandwillthenbeatyourdisposalimmediately.Forsomecurrencies,wemaybeunabletoconvertthepaymentintothecurrencyofyouraccountonthesameBusinessDaythatwereceiveit.Ifthisisthecase,wewillconvertitassoonaswearereasonablyabletoandwill

addittoyouraccountupto2BusinessDaysafterwereceiveitandyouwillstarttoearnanyinterest(orreducetheinterestyoupay)nolaterthantheBusinessDayonwhichsuchconvertedfundsarecreditedtoyouraccount.Wewilluseourstandardexchangerateformakingthe

currencyconversioninaccordancewithClause9oftheseBankingAccountTerms.

Internationalpaymentsoutofyouraccount(withdrawals)(g) Ifyouaskustomakeapaymenttoapersonwithanaccountatabank

intheEEAandthepaymentisineuro,thepaymentwillreachtheotherbanknolaterthanthenextBusinessDayafterwereceivedthepaymentinstruction(subjecttothecut-offtimessetoutinPart2AorPart2B,asapplicable).AnextraBusinessDaymaybeaddedtoeachoftheaboveperiodswhenthepaymentinstructionisinitiatedbywayofapaperpaymentorder.

(h) PaymentsinotherEEAcurrenciestocountrieswithintheEEAwillreachtheotherbanknolaterthan4BusinessDaysafterwereceivedthe

paymentinstruction(subjecttothecut-offtimessetoutinPart2Aor Part2B,asapplicable).

(i) Ifyouaskustomakeapaymenttoapersoninanothercurrencyor withanaccountatabankoutsidetheEEA,youcanaskusfordetails

abouthowlongthepaymentmaytaketoarrive.

(j) Wewilluseourstandardexchangerateformakingthecurrency conversioninaccordancewithClause9unlesswetellyouadifferent rateapplieswhenyouaskustomakethepayment.Incertain circumstances(e.g.wherethebeneficiary’saccountisdenominatedin

adifferentcurrencytoyouraccount,orthecurrencyofthepayment)theforeignbankmaydeterminetheexchangerateapplicable,which

wecannotcontrol.

4 Available Balances and Dishonoured Cheques4.1 Yourbalanceincludesalltransactionsthathavebeenpostedtoyour accountatthetimeyourequestabalancewhichmayincludeitems

whichhavenotclearedandthereforemaynotrepresentthebalanceavailabletoyoutowithdraw.Yourbalanceandavailablebalancemaybeaffectedbytransactionswhicharestilltobeprocessed.

4.2 SubjecttoClause3oftheseBankingAccountTerms,ifachequeor otheritempaidintoyouraccountislaterreturnedtousunpaid,wewill

deducttheamountoriginallyaddedtoyouraccountevenifithasbeenaddedtoyouravailablebalance.Wewilltellyouwhenthisisdone.Ifyouhavealreadywithdrawntheamountoftheunpaidchequeordrawnagainstit,thiscouldresultinyouraccountbecomingoverdrawnor

exceedinganyPlannedOverdraftlimitandyoumayhavetopayus interestandcharges.Dependingonthereasongivenfornon-payment,

wewilleitheraskforpaymentagainfromthebankofthepersonwho issuedit,therebyre-creditingyouraccountonanunclearedbasis, orreturnittoyou.

5 Chequebooks5.1 Whereweagreetoissueyouwithachequebook,wewilldosoin accordancewiththemandateyousignedaspartofyourApplication.

Chequesarevaluabledocumentswhichshouldalwaysbekept securely.Anychequebookweissuetoyouwillremainourproperty.

5.2 Whenyouissueacheque,youshouldalwaysrecorditsdetails.Achequeshallbeconsideredtobeoutofdateafter6months,andifpresentedafterthistimewillbereturnedunpaid.

5.3 Werecommendthatyouprotectyourselfagainstthefraudulentmisuse ofyourchequesby:

(a) alwayswritinginpermanentink;

(b) ensuringthatyouwritetheamountdistinctlybothinwordsandfiguresstartingasfartotheleftaspossible;

(c) drawingalinethroughanyremainingspacesothatnofurtherwordsorfigurescanbeadded;and

(d) alwayswritinginthepayee’snameandsigninganddatingthecheque.

5.4 Youshalltakeallreasonableprecautionstopreventunauthoriseduse ofachequebookandshallnotallowanyoneotherthanyoutouseit.

5.5 Ifthechequebookislostorstolenyoushall:

(a) notifyusimmediatelybycallingyourPrivateBanker;and

(b) co-operatewithourofficers,employees,servantsoragentsand/or thepoliceinanyeffortstorecoverthechequebookandtopreventits

unauthoriseduse.

5.6 Wemaydiscloserelevantinformationaboutyouand/ortheaccountif wethinkitwillhelpavoidorrecoveranylosstoyouorusresultingfrom

theloss,theft,misuseorunauthoriseduseofthechequebook.

5.7 Ifthechequebookisfoundafternoticehasbeengivenofitslossortheftyoushallnotuseitagainandshallreturnallunusedchequestous.

FailuretodosowillrenderyouresponsibleforanyLossarisingfromthecontinueduseofthechequebookbyanyperson.

5.8 Youmustreturnallunusedchequestouswhenyoucloseyourbankaccountandwemayrefusethetransferofmoniesorassetsheldonyourbehalfuntilallunusedchequesarereturned.

6 StoppingPaymentofChequesandOtherPayments6.1 Whereyouhaveinstructedustomakeapaymentimmediately,we willbeginprocessingtheinstructionswhentheyarereceived.You cannotusuallycancelyourinstructionsafteryouhavegiventhemtous.

YoushouldcontactyourPrivateBankerimmediatelyshouldyouwish todoso.

6.2 YoumaycancelaninstructionatanytimeuntilitisdeemedtohavebeenreceivedbyusinaccordancewithClause2above.

6.3 Whereweagreethattheexecutionofapaymentinstructionisto takeplace:

(a) onaspecificday;

(b) attheendofacertainperiod;or

(c) onthedayonwhichyouplacefundsatthedisposalofus,

youmayrevokethepaymentinstructionbefore5.00p.m.onthe BusinessDayprecedingtheagreeddate.

6.4 DirectdebitpaymentsmayberevokeduntiltheendoftheBusinessDaybeforethedayonwhichitisagreedthatyouraccountwillbedebited.

6.5 Youmaycancelanindividualdirectdebit,orstandingorder(in accordancewiththeabove)whilstallowinganyfuturepaymentsin theseriesoftransactionstobemade,orcanceltheseriesofstanding

orders,ordirectdebitmandates.

6.6 Ifyouareabletocancelaninstructionforapaymenttobemadeinacurrencyotherthansterlingbeforewehavemadethepaymentbutafterwehaveconvertedthepaymentintotheothercurrency,wewillconvertthepaymentbackintotheoriginalcurrencyattheexchangerate

applicablewhenyoucancelyourinstructionandwillthenaddthevalue ofthepaymenttoyouraccount.Wearenotresponsibleforany fluctuationsintheexchangerate.

6.7 Youmayalsoberequiredtoconfirmanycancellationinstructiontousinwritingorbyfacsimileoremail.

7 SecurityInformation7.1 WhereweagreewithyouorweprovideyouwithSecurityInformationto beusedinconnectionwithyouraccount,youmust:

(a) notallowanyoneelsetousetheSecurityInformation;

(b) memorisetheSecurityInformationandnotrecordanypartofitinawaywhichiscapableofbeingrecognisedasameansofoperatingyouraccountbyanyotherperson;and


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11.2 Youagreetokeepyouraccountincreditunlesswehaveagreed otherwiseinwritingandyouacknowledgethatitisyourresponsibilityto

ensurethatanUnplannedOverdraft(seebelowformoredetails)is notcreatedandyouwillnotrelyonustopreventthisoccurring.Wemay atourdiscretion(butarenotrequiredto)allowawithdrawalfromyour accountnotwithstandingthatthereareinsufficientavailablefundsto

coversuchwithdrawal.

11.3 A“PlannedOverdraft”isanoverdraftuptoalimitthatweagree,taking intoaccountyourpersonalcircumstances,andwhichyouarrange withusinadvancesoastoincreasetheavailablefundsinyouraccount.

WewillprovideyouwiththeseparatetermsandconditionsofanyPlannedOverdraft.

11.4 Ifyoutrytomakeawithdrawalorapaymentoutofyouraccount(forexample,bycard,directdebitorcheque)forwhichyoudonothaveenoughavailablefunds,wewilltreatthisasarequestforan“UnplannedOverdraft”wherethatwithdrawalorpaymentwould:

(a) causeyouraccounttogooverdrawn,orfurtheroverdrawn,withoutaPlannedOverdraftinplace;or

(b) causeyouraccounttoexceed,orfurtherexceed,anyPlanned Overdraftlimit.

11.5 Ifyouraccountbecomesoverdrawn(orgoesoveralimitwehaveagreedforaPlannedOverdraft)becauseapaymentintoyouraccounthasbeenreturnedunpaidbythepayingbankorbecausewehaveaddedcharges,wewillalsotreatthisasarequestforanUnplannedOverdraft.WewillconsiderwhetherweagreetoanyUnplannedOverdraftrequesttakingintoaccountyourpersonalcircumstances.Wherewedonotagreetoyourrequest,youwillnotbeabletomakethatpayment(andwewill

tellyouwehavedeclinedyourrequest).Wewillnotbeliableifwedonot giveyouanUnplannedOverdraftorincreaseyourUnplannedOverdraft.

AnyUnplannedOverdraftwillendassoonasyouhaveavailablefundsagaininyouraccount.

11.6 InrespectofanUnplannedOverdraftweshallbeentitledtodebittoyouraccount,interest,feesandanyotherchargesandcostsincurredconsequentuponarrangingorpermittingsuchanoverdraft.Unless

weotherwiseagree,therateofinterestapplicabletoanyUnplannedOverdraft,anyconditionsapplicabletothatrateandanyreferencerateonwhichtheinterestrateisbased,aswellasanyotherfeesandchargespayablebyyouinrelationtoanUnplannedOverdraftaresetoutinourTariffDocument.WemayalsorequireyoutopayanyreasonablecostsweincurasaresultoftheUnplannedOverdraft(forinstancelegalcosts)andanyreasonableadministrationcosts.Furtherinformation

regardingourchargesandinterestissetoutinClause13ofthese BankingAccountTerms.

11.7 Pleasenotethatoverdraftsarealwaysrepayable“ondemand”,whichmeansthatwecanaskyoutorepayallorpartofyouroverdraft(andanyinterest,fees,chargesorcosts)atanytime,evenifwehaveagreedaperiodfortheoverdraftwithyou.Wecanalsoreduceyouroverdraftlimitatanytime.Wewillusuallygiveyou30daysnoticeofourintentiontochangeyouroverdraftlimitordemandrepaymentofthewholeoranypartofanyoverdraft,howeverwemaydoeitherofthesethingswithoutadvancenoticetoyouwhereitwouldbereasonableforustodoso.

11.8 Ifyouconsideryourselftobeinfinancialdifficulties,thenweencourageyoutodiscussthepositionwithusassoonaspossible.

12 Advice12.1 Weandouremployeescanonlyadviseinconnectionwiththe operationofyouraccount(s)andyoumustnotrelyonanyinformation

orstatementsmadethatdonotrelatetosuchmatters.Inparticular,ouremployeesarenottaxadvisorsandyoushouldalwaysconsultyourtaxadvisoraboutthetaximplicationsofanyofourproductsorservices.

13 Charges and Interest 13.1 Detailsofthechargesapplicabletoyouraccountarecontainedin ourTariffDocumentwhichwillbeprovidedwhenyouopenanaccount. Copiesofthisdocumentareavailable,onrequest,fromyourPrivate

Bankerorbywritingtousat5thFloor,8StJames’sSquare,LondonSW1Y4JU.Updatedcopiesofthisleafletwillbesenttoyoufromtime

totime.

13.2 Thechargeforanyservicesnotincludedintheabove-mentioned TariffDocumentwillbeadviseduponrequestoratthetimetheservice isoffered.

13.3 Detailsoftheinterestrateswhichapplytoyouraccount,themethod ofcalculatinginterestorexchangeratesandwheninterestwillbepaid ordeducted,willbeprovidedtoyoubyyourPrivateBanker.TheTariff DocumentwillbemadeavailabletoyoubyyourPrivateBankeron

commencementofyouraccountoronrequest.YoushouldnotethatforUnplannedOverdraftsaseparate,higherinterestrateischargedon

(c) alwaystakereasonablestepstokeeptheSecurityInformationsecret atalltimes.

7.2 Ifyoususpectordiscoverthatyourchequebookhasbeenlostorstolen,orsomeoneelseknowsyourSecurityInformation,youmustnotifyyourPrivateBankerassoonaspossibleandcomplywithanyotherstepsrequiredundertheseTermsofBusiness.

8 Statements of Account8.1 ForallPaymentAccountswewillsendyoustatementsmonthlyoras

otherwiseagreed.Forallotheraccountswewillsendyoustatementsquarterly,oratafrequencyagreedwithyou.

8.2 Theinformationthatwillbeprovidedtoyouinrelationtoindividual paymenttransactionsincludes:

(a) areferencetoidentifythetransaction,payeeorpayerandany instruction;

(b) theamountandcurrencyofthetransaction;

(c) theamountofanychargesandabreakdownofchargesand,if applicable,interest;

(d) detailsofanyexchangerateused;and

(e) thedebit/creditvaluedateordateofreceiptofthepayment.

Wewillalsomakeadditionaltransactioninformationavailabletoyou,whichyoucanrequestbycontactingyourPrivateBanker.

8.3 Frequencyofstatementsmaybevarieduponrequestbuttheremay beachargeforthisservice.Statementsgivingdetailsofinterest calculationsmayalsobeprovidedforeachinterestperiod.Forcertain

accountsyoumayelectnottoreceivestatementsofaccount.Should youwishnottoreceivestatementsonsuchaccountsyoushould notifyyourPrivateBankerinwriting.Wewillnotsendstatementsfor aslongassuchelectionisinforcealthoughyouwillcontinuetoreceive

anannualstatementofyouraccount.

8.4 Youagreethatyouwillcheckyourstatementswithinareasonabletimeafteryoureceivethem.YoumustinformyourPrivateBankerwhere

possiblewithin30daysifyoudisagreewithanyaspectofthestatementandinanyeventnolaterthan13monthsafterthedebitdate.Your

PrivateBankerwilldealwithanyissuesraisedimmediately.Ifthematter isnotresolvedtoyoursatisfactionpleasecontacttheHeadofInternal Audit,SGKleinwortHambrosBankLimited,5thFloor,8StJames’s

Square,LondonSW1Y4JU. 9 Foreign Exchange and International Transfers9.1 Ifyouwishtoexchangecurrencyormakeinternationalpayments,the

exchangeratesweusewillbecalculatedbyreferencetotherate prevailingintheLondonforeignexchangemarketatthetimeofthe transaction,takingintoaccounttheamountinvolved.Uponrequestwe

willbepleasedtoprovidedetailsofhowtheseratesaredetermined andexplainhowtomakeaninternationalpaymentandgiveanindication

oftiming.DetailsofrelevantchargesarecontainedinourTariff Document,copiesofwhichareavailableonrequestfromyourPrivate

Bankerorbywritingtousat5thFloor,8StJames’sSquare,LondonSW1Y4JU.

9.2 Whereyouplaceaforeignexchangeorderwithus,wewillnormally executetheorderwithyouasprincipal(inthat,whenyoubuyorsell,you

buyfromorselltous)butmayatourdiscretiondosoasyouragent(inthatwebuyfromorselltoathirdpartyonyourbehalf).

9.3 Ifyoureceiveapaymentintoyouraccountfromabroad,wewillbe abletotellyoutheamountreceivedbutnotanychargesthatmayhave beenmade.Ifthepayerhasagreedtopayallcharges,wewillnot deductanychargeswhenwecredityouraccountwiththeincoming

funds.

10 Our Discretion to Conduct Business10.1 Wereservetherightatoursolediscretiontorefuseadeposit,todecline

toopenanaccountortoenterintoanyotherrelationshipwherewe haveavalidreasontodoso,otherthanasrequiredbyApplicable Regulations.

11 Provision of Credit11.1 Wemayinourdiscretiongrantaloan,overdraftoranyothertypeof

creditfacilitytoyouonsuchtermsandconditionsaswedeemfit.Alldecisionsmadebyusinrespectoftheprovisionofsuchloan,overdraftorfacilitytoyouwillbesubjecttoacomprehensiveappraisalofyourfinancialstandingandintegrity.Whereweagreeanyloan,overdraftorfacility,generallyitwillbesubjecttoadetailedformalofferletterorotherseparateagreementdetailingthetermsandconditionstobemadebetweenyouandus.


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13

unpaidinterestorcapitalassetoutinourTariffDocument.

13.4 IfaCardTransactionismadeinacurrencyotherthanthatofthe CardAccountinrespectofwhichtheCardwasissued,wewillcharge commissionbasedonapercentageofthevalueofthetransaction.

DetailsofthecommissionratearecontainedinourTariffDocument.

13.5 WedonotmakechargesforusingcashmachineswithintheUK, ChannelIslands,GibraltarortheIsleofMan,althoughwehaveno

controloverchargesthatareleviedbybankandbuildingsocietycashmachinesthatyoumayusefromtimetotime.Theuseofcashmachinesinallotherareasoftheworldwillbesubjecttoafeechargedbyus.DetailsofthefeearecontainedinourTariffDocument.

13.6 Providedthatanaverageclearedcreditbalanceabovetheminimumismaintainedinaquarter,nochargesarepayableonyourcurrentaccountinthatquarterotherthanforspecialservices.However,iftheaverageclearedbalanceforaquarterislessthantheminimum,achargewillbemadeforthatquarter,tobetakeninarrears.

13.7 Anychangestothemethodofcalculatinginterestorexchangerateswillbepre-notifiedtoyou.

14 CoolingOff14.1 Exceptwhereanyspecificaccounthasanytermtothecontrary,ifyou

arenotentirelyhappyaboutyourchoiceofaccountwithin14daysofitsopening(“thecancellationperiod”),youmaycancelthisaccountand

wewilleitherhelpyouswitchtoanotherofouraccountsorwewillgiveallyourmoneybacktotheaccountfromwhichitwasreceivedwith

interestattherateapplicabletothesumdepositedinyouraccount within30days.Insuchcircumstanceswewillignoreanynoticeperiod

andanyextrachargeswhichmaybeapplicable.YoushouldcontactyourPrivateBankershouldyouwishtocancel.Cancellationwillnotaffectaccruedrightsandwillbewithoutpenalty.IfyoudonotexercisetherighttocancelsetoutinthisClausewithinthecancellationperiod,theseTermsofBusinesswillremaininfullforceandeffect.

15 Moving Your Account15.1 Shouldyouwishtomoveyouraccounttoanotherfinancialinstitutionwe

willprovideapromptandefficientservicetohelpyoutodoso.

16 LiabilityforUnauthorisedorIncorrectlyExecutedTransactions16.1 Youmustreadyourstatementscarefullyonreceiptorwhentheyare

availableonlineandtellusimmediatelyifthereareanytransactionsthatyoudonotrecogniseorifyouthinkanypaymentyouhaveauthorisedhasbeenexecutedincorrectly.

16.2 Whereyounotifyuswithoutunduedelay(andinanyeventnolaterthan13monthsafterthedateofthetransaction)ofanyunauthorisedorincorrectlyexecutedtransaction,wemaybeabletorectifyitandmakearefundtoyouassetoutbelow.Followingnotificationthatapaymenttransactionhasbeenincorrectlyexecuted,wewillmakeimmediate

effortstotracethattransactionandnotifyyouoftheoutcome.

Ourliability16.3 Wearenotliabletoyou(whichmeansyouareliable)foranyLosses incurredbyyouunderorinrelationtotheseTermsofBusinessexcept

thatweareliabletoyoufor:

(a) anyincorrectlyexecutedtransactionthatoccursonyouraccounts withuswhereweareunabletoprovethatthecorrectamountofthe

transactionwastransferredinaccordancewithClause2ofthese BankingAccountTerms,orwherewehavefailedtomakeavailableto

youanyinformationconcerningthetransactionthatwearerequired bylawtodisclose;

(b) anyunauthorisedtransactionthatoccursonyouraccountswithuswherewearenotabletoprovethatthepaymenttransactionwas

authenticated,accuratelyrecorded,enteredintoouraccountsandnotaffectedbyatechnicalbreakdownorsomeotherdeficiency;

(c) anyunauthorisedtransactionthatoccursonyouraccountswithusafteryouhavenotifiedusofyourlost,stolen,misappropriatedor

unauthoriseduseofyourSecurityInformation,Card,CardPINand/orCardPaymentNumber,inaccordancewithClauses7and22

oftheseBankingAccountTerms;

(d) anyunauthorisedtransactionarisingfromtheuseofyourlost,stolenormisappropriatedSecurityInformation,Card,CardPINand/orCardPaymentNumber(whereyouhavenotinformedusofthisunderClause22)inwhichcaseweareliablefortheamountofthetransactionover£35(andyouareliableforuptoamaximumof£35)exceptthatif

theloss,theftormisappropriationwasnotdetectablebyyoupriorto thepayment,orifthelosswascausedbyouractsoromissions,we areliableforthefullamountofthetransactionandyouarenotliable;and

(e)anyunauthorisedtransactionwherewearelegallyrequiredtoapply“strongcustomerauthentication”securityproceduresbuthavenot

doneso.

16.4 Whereweareliable,wewillrefundyoutheamountoftheunauthorisedtransactionortheincorrectlyexecutedtransaction(andanyresultingoverdraftinterestandchargesthatyouhaveincurred)unlessitis

unlawfultodoso.Inthecaseofanunauthorisedtransaction,wewillrefundtheseamountsassoonaspracticable,andinanyeventnotlaterthantheendoftheBusinessDayfollowingthedayonwhichwebecomeawareoftheunauthorisedtransaction.WewillnotbeliableforanyotherLossyoumayincurinrelationtounauthorisedorincorrectlyexecutedtransactions.

Yourliability16.5 Wearenotliabletoyou(whichmeansyouareliable)for:

(a) anyunauthorisedorincorrectlyexecutedtransactionwhereyouhavefailedtonotifyuswithoutunduedelay,andinanyeventnolaterthan

13monthsafterthedateofthetransaction,onbecomingawareofanyunauthorisedorincorrectlyexecutedtransaction(except,inthecaseofanincorrectlyexecutedtransaction,wherewehavefailedtomakeavailabletoyouanyinformationconcerningthetransactionthatwearerequiredbylawtodisclose);

(b) anyunauthorisedtransactionwhereyouhaveactedfraudulently(and ifweclaimthatyouhaveactedinthisway,wewillprovideyouwith

supportingevidence,unlessitisunlawfultodoso);

(c) anyunauthorisedtransactionwhereyouhaveactedwithintentorhavebeengrosslynegligentinfailingtocomplywith(a)Clauses7and22oftheseBankingAccountTerms;or(b)usingyourSecurityInformation,Card,CardPINand/orCardPaymentNumberinaccordancewiththeseBankingAccountTerms(andifweclaimthatyouhaveactedinthis

way,wewillprovideyouwithsupportingevidence,unlessitisunlawful todoso);and

(d) anyunauthorisedtransactionarisingfromtheuseofyourlost,stolen ormisappropriatedSecurityInformation,Card,CardPINand/orCard PaymentNumber(whereyouhavenotinformedusofthisunderClause

22)inwhichcaseyouareliableuptoamaximumof£35andweareliablethereafterexceptthatiftheloss,theftormisappropriationwasnotdetectablebyyoupriortothepayment,orifthelosswascausedby

ouractsoromissions,weareliableforthefullamountofthetransactionandyouarenotliable.

16.6 Whereyouareliable(assetoutabove),youareresponsibleforanyresultingoverdraftinterestandchargesthatmaybeonyouraccountswithusinrelationtotheunauthorisedtransactionorincorrectlyexecutedtransaction.Wewillmakereasonableeffortstorecoverthefundsinvolvedinanincorrectlyexecutedtransactionforwhichyouareliableandmaychargeyouanamountreasonablycorrespondingtoourcostsforanysuchrecovery.Ifweareunabletorecoverthefundsandyouaskusinwritingtodoso,wewillprovideyouwithallavailablerelevantinformationinorderforyoutoclaimrepayment.

16.7 Wherewehaverefundedyouforanunauthorisedorincorrectlyexecutedtransactionanditsubsequentlytranspiresthatyouareliable(assetoutabove),wewilleitherrecoveranamountequaltotherefundfromyouraccountswithusor,wheresuchaccountsshowazerobalance,weshallinvoiceyouforimmediatepaymentoftherefundamount.

17 RightofConsolidationandSet-Off17.1 Ifyouhaveoneormoreaccountswithus,wehavetheright(atour

absolutediscretion,sofaraspermitted)toconsolidatethoseaccounts,whetherornottheyhaveadebitorcreditbalance.Wealsohavethe

right(againatourabsolutediscretion,sofaraspermitted)touse anyaccountwhichyouholdwithuswhichisincredit,orwithinan agreedborrowingfacility,torepayorreduceanyamountsyouoweus (includinganyamountowedinconnectionwithajointaccount).Any currencyconversionnecessarytocarryouttheaboveactionswillbe

calculatedbyreferencetotherateprevailingontheLondonforeignexchangemarketasconclusivelydeterminedbyusatthetimeofthetransaction,takingintoaccounttheamountinvolved.Wewillprovideyouwithgeneralinformationaboutourrightsofset-offandhowtheset-off

willoccurinyourcaseatleast14daysbeforeweexerciseanysuch rightsofset-off.

18 Closure of Account 18.1 Wemaygivelessthan2monthsnoticetocloseanaccountifthereare

exceptionalcircumstanceswhichjustifyusinclosingtheaccountonshorternotice.Attheendofsuchnoticeperiod,wemayrefusetoacceptanymorepaymentsintotheaccount(exceptasarenecessarytorepayanydebtandoutstandinginterestchargesontheaccount)andwillreturnanyremainingbalancetoyouafterdeductinganyamountsyou


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19.10 Wewillnotbeliableundertheaboveprovisionsifyouprovideuswithincorrectuniqueinformationaboutthepaymentbeneficiary(e.g.sortingcodeoraccountnumber).Wewillthoughmakereasonableeffortsto

recoverthefundsbutwemaychargeforsucharecovery.Ifweareunabletorecoverthefundsandyouaskusinwritingtodoso,wewillprovideyouwithallavailablerelevantinformationinorderforyouto

claimrepayment.

20 VISA Debit Card20.1 Clauses20to27oftheseBankingAccountTermsapplytoyouifyou

haveappliedforandifwehaveagreedtoissueyouwithaCard.ThetermssetoutinClauses20to27willprevailtotheextentthattheyareinconsistentwiththeGeneralTermsorClauses2to19oftheseBankingAccountTerms.

20.2 TheCardweissuetoyouwillnotbecomevalidoroperationaluntilyousigninthespaceprovidedonitandacknowledgereceiptoftheCardbytelephoningthenumberprovidedandansweringallofthesecurityquestionswemayputtoyou.

20.3 TheCardmayhavethefacilitytomakecontactlesspayments. Contactlesspaymentsallowyoutomakepaymenttransactionssimply byholdingyourContactlessCardagainstacardreaderdisplayingthe

VISAContactlesssymbol,withouthavingtheContactlessCardswipedorneedingtoenteryourCardPIN.AContactlessCardwillnotbecomeoperationalforcontactlesspaymentsuntilthefirstpaymenttransactionhasbeensuccessfullyauthorisedbyCardPIN.

YourUseoftheCard20.4 OnceyourCardisoperational,youmayauthorisetheuseoftheCard topayforgoodsandservicesatretailersorsuppliersworldwide displayingtheVISAlogowhoaccepttheCardby:

(a) signingasalesvoucher,enteringyourCardPINintotheretailer’sor supplier’skeypador,whereapplicable,byholdingyourContactless

Cardagainsttheretailer’sorsupplier’scardreaderdisplayingthe VISAContactlesssymbol;

(b) byplacinganorderbytelephoneorovertheinternetandquotingtheCardPaymentNumber;or

(c) bysigningamailorderpurchaseformshowingtheCardPayment Number.

20.5 YouauthoriseustodebittotheCardAccounttheamountofanysuchpaymentauthorisedinthisway.

20.6 TheCardmayalsobeused:

(a) atanybankdisplayingtheVISAlogoortheVISAContactlesssymbolwhichacceptstheCard,towithdrawmoneyormakepayments,by

signingavoucherorenteringtheCardPINintothebank’skeypador,whereapplicable,byholdingyourContactlessCardagainstthebank’scardreaderdisplayingtheVISAContactlesssymbol.Youauthorise

ustodebittotheCardAccountsuchamountsauthorisedinthisway;or

(b) inconjunctionwithyourCardPINtowithdrawmoneyfrom card-operatedcashmachinesdisplayingtheVISAlogowhichaccept

theCard.YouauthoriseustodebittotheCardAccountsuchamountswithdrawninthisway.

20.7 YoumayusetheCardtoobtainserviceswemayprovidefromtimetotime.AllsuchserviceswillbesubjecttotheseTermsofBusiness.

20.8 Weshallhavenoliabilityfortherefusal,failureordelayofaretailer,supplier,bankorcashmachinetoaccepttheuseoftheCard,CardPIN,ContactlessCardfacilityorCardPaymentNumber,norforanyLossofanynaturesufferedbyyouif,byreasonofanycausebeyondourcontrol,youareunabletousetheCard,CardPIN,ContactlessCardfacilityorCardPaymentNumber.

21 Issue of Card(s)21.1 WewillissueaCardonlyifyouhavecompletedtheCardApplication andithasbeenacceptedbyus,orifwe,atourdiscretion,arereplacing

orrenewingaCard.

21.2 YoumustnotusetheCardoutsidetheperiodforwhichitisstatedtobevalid,orifnotificationhasbeengiveninwritingbyus,orbyanyofouragents,ofwithdrawal,suspensionorcancellationoftheCard.UponexpiryoftheCard,orwheninstructedbyus,itmustbedestroyedbycuttingitinhalfvertically.

21.3 TheCardbelongstous.Weoranyofourauthorisedofficers,servants,employees,associatesoragentsmaykeeptheCard,requireyouto

oweus.WemaydecidenottoclosetheaccountuntilyouhavereturnedallCardsissuedforusewiththataccountandallunusedchequesoryouhaveconfirmedyouhavedestroyedthem.Whateverthecircumstancesinwhichtheaccountisclosed,youmustrepayanyamountowedtousonyouraccountincludingtheamountofanychequesthatyouhaveissuedandCardTransactionsyouhavemade,whicharepaidbyusafter

theaccountisclosed,andanychargesandinterestaccrued.Ifafter theaccountisclosed,wepayanychequesyouhaveissuedorCard Transactionsyouhavemade(orifweincuranychargesrelatingto them),youmustpayustheseamountsinfull.

19 LiabilitiesandDormantAccounts19.1 Youwillbefullyresponsiblefortherepaymentofanydebitbalanceor

liability(togetherwithanyassociatedinterest,commission,chargesandreasonableexpenses)thatarisesonanyaccountinyourname,andyouwillbeliableforthefullamountofanydebitsandliabilitiesassociatedwithanyaccountyouholdjointlywithotherseventhoughthoseothersarealsoaccountholdersandliabletousinrespectoftherelevantaccount.

19.2 Ifyouhaveacreditbalanceinadormantaccount,itwillalwaysbe yourproperty(orifyoudie,itwillbecomepartofyourestate)nomatter

howmanyyearshavepassed.Thecreditbalancewillbecreditedwithinterestatthetimeanypaymentismadeoutoftheaccount.

19.3 Uponyourbankruptcy,or,inthecaseofacompany,receivership,administrationorliquidation,oryourdeathorotherincapacity,allofyourobligationsshallremaininfullforceandeffectuntilsuchtimeasthey

aredulysatisfied.

19.4 Whereanauthorisedpaymentinitiatedbyapaymentbeneficiary(e.g.inthecaseofadirectdebitorCardTransaction)ismadefromyouraccount,andif:

(a) theauthorisationdoesnotstipulatetheexactamountofthepaymenttransaction;and

(b) theamountofthetransactionexceedstheamountyoucouldreasonablyhaveexpectedgivenyourpreviousspendingpattern(ignoringtheeffectofanycurrencyexchangefluctuations);

thenyoumaybeentitledtoarefund.

19.5 Therightofrefunddoesnotapplywhere:

(a) yougaveconsentdirectlytousforthepaymenttransactiontooccur;or

(b) detailsoftheamountofthepaymenttransactionwasprovidedtoyou,ormadeavailabletoyou,atleast4weeksbeforethemoneywasdebitedfromyouraccount.

19.6 Anyrefundmustberequestedwithin8weeksfromthedateonwhichthefundsweredebited.Unlesswerequestthatyouprovideuswithmoreinformationontherefundwewill,within10BusinessDays:

(a) refundthefullamountrequested;or

(b) providejustificationforrefusingtherefundandindicatethebodiestowhichyoumayreferthematterifyoudonotacceptthejustification

provided.

19.7 Whereapaymenttransactionisinitiatedbyyou,wewillbeliablefor thecorrectexecutionofthepaymenttransactionunlesswecanprove

thatthebeneficiary’sbankreceivedtheamountofthepayment.Whereapaymenttransactionisinitiatedbyyouandweexecutethetransactionlate,wewill,atyourrequest,contactthebeneficiary’sbankandaskthemtocreditthepaymenttransactiontothebeneficiary’saccountasifithadbeenexecutedcorrectly.Whetherornotweareliableforthecorrectexecutionofapaymenttransactioninitiatedbyyou,wewill,atyourrequest,seektotracethepaymentandnotifyyouoftheoutcome.

19.8 Whereweretainliabilityforanon-executedordefectivepayment transaction,weshallwithoutunduedelayrefundtoyoutheamountof

thenon-executedordefectivepaymenttransactionand,where applicable,restorethedebitedaccounttothestateinwhichitwould

havebeenhadthedefectivepaymenttransactionnottakenplace.

19.9 Whereapaymentisinitiatedbythebeneficiaryofapaymenttransaction,thebeneficiary’sbankisliabletothebeneficiaryforthecorrect

transmissionofapaymentinstructiontous.Wherethebeneficiary’s bankcanprovethatithastransmittedthepaymentordercorrectly wewillasappropriateandwithoutunduedelayrefundyouraccountand

restoreittothestateitwouldhavebeenhadthedefectivepayment transactionnottakenplace.


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suspectedofknowingtheCardPINinthewaysetoutinClause22.6.

22.5 YourCardPINwillneverbeneededformailorder,telephoneor internetpurchasesandyoushouldneverrevealyourCardPINinany

circumstanceseitherinperson,overthetelephoneorontheinternet.

Loss,theftandunauthoriseduse22.6 Anyloss,theft,orusebyanunauthorisedpersonoftheCard,or thedisclosureorsuspecteddisclosureofyourCardPINordetailsof theCard,mustbenotifiedtousassoonaspossiblebycontactingthe

dedicatedhelplinenumber+44(0)1534815500.Youmustconfirm thenotificationinwritingtousatSGKleinwortHambrosBankLimited, 5thFloor,8StJames’sSquare,LondonSW1Y4JUwithin7days.Anew

CardandCardPINwillbeissuedtoyouassoonaspossible.

22.7 Youmusttakeallreasonablestepstonotifyusassetoutabove,and toassistusandouragentsandtheauthoritiesinthereturnofthe lostorstolenCardtous.IftheCardisrecoveredbyyouafterithasbeen reportedlostorstolen,itmustimmediatelybecutinhalfvertically.

23 SpendingLimits23.1 ThemaximumspendinglimitontheCardwillbenotifiedtoyoubyyour

PrivateBanker.Ifyouwishtoapplyforahigherlimit,ortousethe Cardforahigherone-offpayment,pleasecontactyourPrivateBanker.

Providedyouhavesufficientfundsinyouraccount(oranoverdraft facilityinplace),andunlessnotifiedotherwisebyyourPrivateBankeror

byusinwriting:

(a) thetotalamountofcashthatmaybewithdrawn,usingtheCard,fromcashmachinesworldwidedisplayingtheVISAlogoislimited:

(i) inany24-hourperiodto£1,000,US$2,000or€1,500(orthe equivalentinlocalcurrency);and

(ii)inanyweek(i.e.any7-dayperiod)to£4,000,US$8,000or€6,000(or theequivalentinlocalcurrency);and

(b) themaximumtotalamountofanyCardTransactionswhichmaybe undertakenusingtheCardwhenpurchasinggoodsandservices fromretailersorsuppliersworldwidedisplayingtheVISAlogoand/or withdrawingcashforthepurposeofClause23.1(a),islimitedinany 24-hourperiodto£10,000,US$16,500or€11,000(ortheequivalent inlocalcurrency).

23.2 WhereweissueyouwithaContactlessCard,itmaybeusedtomakecontactlesspurchasesuptoamaximumnationalvaluesetbyVISA,dependingonthecountryinwhichyourContactlessCardisused.

YourContactlessCardwillalsobesubjecttoaccumulativelimitswhen makingconsecutivecontactlesspurchases.Forcontactlesspurchases

overthosevaluesorwhichexceedthenumberofconsecutive contactlesspurchases,andincertainothersituations,youwillbe

promptedtoenteryourCardPINintotheretailer’sorsupplier’skeypad inordertocompletethetransaction.Providedyouhavesufficient fundsinyouraccount(oranoverdraftfacilityinplace),yourContactless

CardmaybeusedatanyretailerorsupplierintheUKwhodisplays theVISAContactlesssymboltomakeindividualcontactlesspurchases

ofupto£30each.

23.3 ThetotalamountofanyCardTransactionsoutstandingonanyoneCardandtherelatedCardAccountmustnotexceedtheagreedlimit.WhencalculatingthetotalamountofCardTransactionsoutstanding,wewilltakeintoaccountCardTransactionsauthorisedbutnotyetreceivedbyus.WemayatourownabsolutediscretionrefusetoauthoriseaCardTransactionwhichwouldtakethetotaloutstandingCardTransactionsoverthethenapplicablelimits.

23.4 YoumustonlyusetheCardwithintheclearedcreditbalanceontheCardAccountplusanyavailablefacilitiesontheCardAccount.TheCardAccountwillbechargedinterestatourstandarddebitinterestrateinrespectofUnplannedOverdrafts(pleaseseeClause11formoredetailsaboutoverdraftarrangementsandClause13ofthisScheduleformoredetailsaboutinterest).

23.5 IfweareaskedtoauthoriseaCardTransaction,wemaytakeintoconsiderationanyotherCardTransactionswhichhavebeenauthorisedbutwhichhavenotyetbeendeductedfromtheCardAccount.Ifwedeterminethatthereareorwillbeinsufficientavailablefundstopay

theamountthatwouldbedueinrespectofsuchCardTransaction,we mayatourownabsolutediscretionrefusetoauthorisesuchCard Transaction.Wewillinformyouofsucharefusal.

23.6 IntheeventthatthereareinsufficientfundsavailableinyourCardAccounttopayanyCardTransaction,orotheramountpayablefromtheCardAccount,includinganyfees,chargesorpaymentsduetous,wemayatourownabsolutediscretiontransfersufficientfundsfromanyotheraccountmaintainedbyyouwithustotheCardAccount.

returntheCardorsuspendtheuseoftheCardatanytimeforreasonsrelatingto:

(a) thesecurityoftheCard;

(b) thesuspectedunauthorisedorfraudulentuseoftheCard;or

(c) asignificantlyincreasedriskthatyouwillbeunabletopayuswhatyouoweusunderaPlannedOverdraft;

andweshallnotbeliableforanyLosssufferedbyyouasaresult.YoucannottransfertheCardtosomeoneelse.

21.4 Wehavetoinformyouinwritingofourintentiontostoptheuseofa Cardandgivethereasonsfordoingso(a)beforecarryingoutany

measurestostoptheuseofaCard;or(b)whereweareunabletoinformyouinaccordancewith(a)above,immediatelyafterwehavetakensuchmeasures,unlesstheprovisionofsuchinformationwouldcompromiseourreasonablesecuritymeasuresorisotherwiseunlawful.

22 Security Generalsecuritymeasures22.1 Youmusttakeallreasonableprecautionstopreventtheunauthorised useoftheCardandthedetailsoftheCard.

These include:

(a) signingtheCardassoonasyoureceiveit;

(b) notallowinganyoneelsetousetheCardortheCardPaymentNumberoranyotherdetailsontheCard;

(c) notdisclosingyourCardPaymentNumberexceptwhenproperlyusingtheCard;

(d) usingsecurepaymentsitesandsoftwarewhensendingyourCarddetailsovertheinternetandnotsendingCarddetailsinuncodedformacrosstheinternet;

(e) keepingtheCardsecurefromloss,damageandmisuse,andtheCardPINissuedtoyou;and

(f) complyingwithallreasonableinstructionsweissueaboutkeepingyourCardandCarddetailssafe.

CardPIN22.2 WewillissueyouwithaCardPINforeachofyourCards.Youmust

memoriseeachCardPINandremovealltracesofthenumberfromyourpersonalrecords.IfyouwishtoselectanewCardPIN,thiscanbedoneatmostUKcashmachineswhichdisplaytheVISAlogoandaccept

theCard.Youwillhave3consecutivechancestoenteryourCardPINcorrectlyataUKcashmachine.

22.3 Onthethirdincorrectentry,yourCardPINwillbelocked.InsuchcircumstancesyoushouldcontactyourPrivateBankerwhowillarrangeforareminderofyourCardPINtobeforwardedtoyoubypost.YouwillneedtounlockyourCardbyenteringyourCardPINataUKcashmachinewhichdisplaystheVISAlogoandacceptstheCard.

22.4 YoushouldtakeallreasonableprecautionstopreventunauthoriseduseofyourCardandCardPIN.Theseinclude:

(a) notallowinganyoneelsetousetheCardandCardPIN;

(b) takingallreasonablestepstokeeptheCardsafeandtheCardPINsecretatalltimes;

(c) memorisingtheCardPINandneverwritingtheCardPINontheCardoranythingelse;

(d) destroyinganyCardPINadvicepromptlyonreceipt;

(e) neverdisclosingyourCardPINtosomeoneelse,noteventooneofourrepresentatives;

(f) notdisclosingyourCardPINformailorderorinternetpaymentsoratapoint-of-sale(excepttoenteritonakeypad);

(g) complyingwithallreasonableinstructionsweissueaboutkeepingyourCardandCardPINdetailssafe;and

(h) ifyouchoosetochangeyourCardPIN,youshouldnotchoosea combinationofnumberswhichislikelytobeguessedbyanyonetrying

tousetheCardpretendingtobeyou(e.g.anypartofyourownora familymember’sbirthdateoranypartofyourtelephonenumber). Youmustnotifyusassoonaspossibleifsomeoneelseknowsoris


Part 2

24 Card Transaction(s)24.1 Youshouldcheckeachstatementofaccountyoureceivefromusand

whereverpossibleyoushouldinformuswithin30daysofthedateappearingonyourstatementifanentryappearsonthestatementthatyoubelieveisnotcorrectandinanyeventnolaterthan13monthsafterthedebitdate,onbecomingawareofanyunauthorisedorincorrectlyexecutedpaymenttransaction.

24.2 CardTransactionswillnormallybedeductedfromyourCardAccountwithin3BusinessDays.Suchadeductionmaybedelayedifthe

transactionismadeabroad,orifthepersonwhoprovidesthecashmachineorthesupplierdelaysinaskingforpayment,orforsome

otherreason.

24.3 YoucannotcancelaCardTransactionafterithasbeencompleted. WewillnormallydeducttheamountofanyCardTransactiontotheCard

Accountassoonaswereceiveproperinstructionstodoso,providedthatwewillnotbeliableforanylossresultingfromanydelayindoingso.IfaretailerorsuppliermakesarefundbymeansofaCardTransaction

wewillcredittheCardAccountwhenwereceivetheretailer’sorthesupplier’sproperinstructionsandthefundsinrespectofsuchrefund,providedthatwewillnotberesponsibleforanydelayinreceivingsuchinstructionsandfunds.

24.4 WhentheCardisusedtoeffectaCardTransactioninacurrencyotherthanthecurrencyoftheCardAccount,VISAwillconverttheamount

oftheCardTransactionintothecurrencyoftheCardAccountattheapplicableexchangerateonthedayuponwhichitreceivesnotification

oftheCardTransactionintheUK.

24.5 YoumustprovideuswithanyinformationthatwemayfromtimetotimereasonablyrequirerelatingtotheuseoftheCard(including,butnotlimitedto,alldetailsrelatingtothelossortheftorunauthoriseduseof

theCard).

24.6 YouagreenottoholdusliableinrespectofanyclaimyoumayhaveagainstanythirdpartyinconnectionwithaCardTransactionandyoumustnotuseanysuchclaimasadefenceorcounterclaimagainstyourliabilitytousinrespectofsuchCardTransaction.

25 Joint Accounts and Cards25.1 WheretheCardAccountisheldinjointnames,aCardandCardPIN willbeissuedtoeachofthejointaccountholdersauthorisedtooperate

theCardAccount.

25.2 EveryjointaccountholderoftheCardAccountissolelyliableforthefullamountofalltransactionsenteredintowithanyrelevantCard,eventhoughtheotherjointaccountholdersarealsoliabletousinrespect

oftheCardAccount.

25.3 WemaycontinuetodeducttheCardAccountwiththeamountsof anyCardTransactions,evenifjointaccountinstructionsarevariedor terminated,untilallrelevantCardshavebeennotifiedtousaslost orstoleninaccordancewithClause22orhavebeencancelled. 26 Termination26.1 Upontermination,theCardmustbecutinhalfvertically.

26.2 Wemayprovideimmediatenoticeofourintentiontoterminateuseof theCardwherethereareexceptionalcircumstanceswhichjustifyus

doingso.Suchterminationshallbeeffective,subjecttotheprovisions ofClause26.3,uponreceiptbytheotherpartyofsuchnotice.

26.3 TheagreementcomprisedintheseTermsofBusinessshallbetreated asbeinginfullforceandeffectifandinsofarasanyCardTransaction

takesplacebutisnotdeductedfromtheCardAccountbeforeits terminationunderthisClause.

27 Data Protection and Use of the Card27.1 YouagreethatinconnectionwiththeissueandyouruseoftheCard:

(a) thatwemay(butarenotobligedto)discloseinformationaboutyouandtheCardAccounttothirdparties(suchasthepolice)inordertofacilitatetherecoveryoftheCardandtominimiseLosstoyouandus;and

(b) thatbyenteringpersonalinformationon,andsigning,theCard Application,youagreetouspassingthisinformationtotheVISA paymentsystemandtoothers,forthepurposesofverifyingpayments

madeandwherenecessarytofacilitatetheoperationofyour CardAccount.

28 Fixed Term Deposits28.1 Inrelationtoanaccountwhichisafixedtermdepositaccount(a“Fixed

TermDepositAccount”):

(a) norightofcancellationapplies;

(b) theinterestrateyoureceiveisfixedforthedurationofthefixedterm;

(c) withdrawalsmayonlybemadefromtheFixedTermDepositAccountatthematurityofthefixedterm;

(d) unlessweagreewithyouotherwisewewillpaytheinterestwhenwerepaythedepositattheendofthefixedterm;and

(e) wemay,atourdiscretion,permityoutowithdrawthedepositinfullor anypartofthedepositbeforetheendofthefixedtermprovidedthat youpaytoussuchamountasrepresentsthecosttous(including administrativecosts)ofwithdrawingthedepositorpartofitearlyand anyotherlossesincurredbyusasaresultofsuchwithdrawal.

28.2 DetailsofhowwecalculatethecoststousofwithdrawingthedepositandanyotherlossesarecontainedinourTariffDocumentorrelevantSupplementalTerms.Intheeventofanearlywithdrawalthismayresultinyoureceivingbacklessthantheoriginalamountdeposited.

28.3 Instructionsastotherepaymentofthedepositwithaccruedinterest onthematurityofafixedtermdepositmustbereceivedbyusno laterthantheapplicablecut-offtimessetoutinourseparateCut-Off

TimesSchedule.

28.4 Wemayatourdiscretionactonshorternoticewherecircumstancesallow.

28.5 Wherewereceivenoinstructionsinanticipationofthematurityofa fixedtermdepositorwhereinstructionsreceivedarereceivedlateorare

otherwiseinadequatewewillpayboththedepositandaccruedinterestonmaturityofthefixedtermdepositintoyourcurrentaccountheld

withus.

Part 2a


Please note: The following provisions of this Banking Account Services Schedule (Part 2A) apply, in addition to the General Terms and the

Banking Account Terms (Part 2), to:

(a) all existing Payment Accounts which you held with SG Kleinwort Hambros Bank Limited immediately prior to 6 November 2017 (the

“Effective Date”) and which following the Effective Date continue to be held with SG Kleinwort Hambros Bank Limited; and

(b) all new Payment Accounts which you may open and hold with SG Kleinwort Hambros Bank Limited on or after the Effective Date.

1 Cut-OffTimes(Paymentinstructions)

Service Cut-offtime Domestictransfers Inthesamecurrency 4.00p.m. Toanotherbank 1.00p.m. Crosscurrency Sameasforinternationalpayments

Internationalpayments Euro(EUR) 11.00a.m. Sterling(GBP) 1.00p.m. USdollar(USD) 2.00p.m. Othercurrencies 2.00p.m. AlltimesstatedaboveareLondontimes.

“Domestictransfers”meansinter-accounttransferswithinorbetween theUK,ChannelIslands,GibraltarandtheIsleofMan.

Youcanaskusforfurtherinformationabouttheabovecut-offtimesorthosethatapplytootherbankingservicesweoffer.

Forcut-offtimesthatrelatetopaymentssubmittedelectronicallyviathePrivateeBankingService,pleaserefertothePrivateeBankingServiceSchedule(Part4A).

2 Cut-OffTimes(Cheques) Ifsterlingchequesdrawnonusarepaidintoyouraccountwithus before1.00p.m.onaBusinessDay,theamountofthecreditwillbe

shownonyourstatementasbeingaddedtoyouraccountbalanceonthesameday.

Schedule: Banking Account Services (Part 2a)

Part 2b

Please note: The following provisions of this Banking Account Services Schedule (Part 2B) apply, in addition to the General Terms and the

Banking Account Terms (Part 2), to all existing Payment Accounts which you held with Kleinwort Benson Bank Limited immediately prior to

6 November 2017 (the “Effective Date”) and which following the Effective Date are now held with SG Kleinwort Hambros Bank Limited.

1 Cut-OffTimes(Paymentinstructions)

Service Cut-offtime Value date if received beforecut-offtime Outwardpayments Euro(EUR) 12.00p.m. Sameday Sterling(GBP) 1.00p.m. Sameday USdollar(USD) 2.00p.m. Sameday Canadiandollar(CAD) 10.00a.m. Sameday Allothercurrencies 4.00p.m. 2BusinessDays Sterling(GBP)BACS 3.00p.m. 3BusinessDays Internalaccounttransfers* 4.00p.m. Sameday

(*notinvolvingacurrencyconversion) AlltimesstatedaboveareLondontimes.

Youcanaskusforfurtherinformationabouttheabovecut-offtimesorthosethatapplytootherbankingservicesweoffer.

2 Cut-OffTimes(Cheques) Ifsterlingchequesdrawnonusarepaidintoyouraccountwithus before2.30p.m.onaBusinessDay,theamountofthecreditwillbe

shownonyourstatementasbeingaddedtoyouraccountbalanceonthesameday.

Please note: The following provisions of this Banking Account Services Schedule (Part 2B) apply, in addition to the General Terms and

the Banking Account Terms (Part 2), to all existing Fixed Notice of Withdrawal Accounts which you held with Kleinwort Benson Bank Limited immediately prior to the Effective Date (as defined above) and

which following the Effective Date are now held with SG Kleinwort Hambros Bank Limited.

3 Fixed Notice of Withdrawal Inrelationtoanaccountwhichisafixednoticeofwithdrawalaccount (a“FixedNoticeofWithdrawalAccount”):

(a) paymentsfromtheFixedNoticeofWithdrawalAccountwillonlybe madefollowingtheserviceoftherequirednoticeandexpiryofthe relevantnoticeperiod;

(b) monieswithdrawnshallbedeemedtobewithdrawnintheorderinwhichtheywerepaidintotheFixedNoticeofWithdrawalAccount;and

(c) wemayatourdiscretionpermityoutomakepaymentsfromtheFixedNoticeofWithdrawalAccountbeforetheexpiryoftherelevantnotice

periodprovidedthatyoupaytoussuchamountasrepresentsthecosttous(includingadministrativecosts)ofwithdrawingthedepositorpartofitearlyandanyotherlossesincurredbyusasaresultofsuchpayments.Intheeventofanearlywithdrawalthismayresultinyoureceivingbacklessthantheoriginalamountdeposited.

Schedule: Banking Account Services (Part 2b)



Part 3

1 These Terms1.1 TheseInvestmentServicesTerms(Part3)applytoanyinvestment accountthatweopenorholdforyou,andtoanyinvestmentservicethat

weprovidetoyou.SpecificadditionalaccounttermsmaybecontainedinaSupplementalTermssheetthatweshallprovidetoyouas

appropriate.ThetermsinthisSchedulearesetoutin4partsandcoverthefollowing:

PartA:ThevariousservicesthatweprovidetoyouunderthisSchedule(Clauses2-23);

PartB:Yourassetsandmoneyandhowweholdthemforyou (Clauses24-40);

PartC:Additionalproductandserviceterms(Clauses41-43);and

Annex:Riskwarningsregardingthedifferentinvestmentsthatmay betradedunderthisSchedule.

PART A: The Services

2 Services2.1 Whereyourapplicationforservicesisacceptedandapprovedbyus, wewillprovidetheservicesspecifiedinyourcompletedApplication,any engagementletterorasotherwiseagreedbetweenus.Dependingon

whichserviceyouselectorhaveselected,thetermsinClauses3to5below,andClauses41to43willapply.PleaseseetheAnnexfordetailsofthetypesoffinancialinstrumentsthatmaybeincludedinaportfolio,andthekeyrisksassociatedwiththemandwithinvestinggenerally.

2.2 Pleasenotethatweprovideorofferrestricted(ornon-independent)investmentadvice.Ouradvicewillbebasedonalimitedanalysis

ofdifferenttypesofinvestmentswhichinclude(butarenotlimitedto) financialinstrumentsissuedorprovidedbyusorbyentitiesinthe

SocieteGeneraleGrouporbyentitieswithwhichweorSocieteGeneraleGroupentitieshavecloselinksorcloselegaloreconomicrelationships.Fordetailsoftherangeoffinancialinstrumentsonwhichweadvise,pleasespeaktoyourPrivateBanker.

3 DiscretionaryPortfolioManagementService3.1 Subjecttoanywritteninstructionsfromyouandtheinformationset outinyourApplication,includingyourinvestmentobjectivesandany restrictions,weshallhavefullauthorityatoursoleandunfettered discretion,withoutpriorreferencetoyouandatsuchtimesasweshall

thinkfit,tomanage,buy,sell,convertorotherwisedealininvestments ofanynatureandgenerallytoenterintoanykindoftransactionor arrangementforyouraccountprovideditissuitableforyou.Thismay

includeusingderivativeswhereappropriate,usuallyonlyforhedgingpurposes.

3.2 Inordertoenableyoutoassesstheperformanceoftheportfoliothat wemanageforyou,wewillagreewithyouonanappropriatebenchmark

forevaluatingyourportfoliobeforeweprovideyouwithinvestment managementservices.Weusearangeofbenchmarksreflectingyour

investmentobjectives,differentrisklevelsandtypesofinvestments.Whereweprovideyouwithadiscretionaryportfoliomanagementservice,wedonotadviseonthetaxationconsequencesofparticulartransactionsoringeneral.

3.3 IfyouhaveindicatedinyourApplicationthatyouareapersonwho dischargesmanagerialresponsibilitieswithinanentitywhosesecurities

areadmittedtotradingonaregulatedmarket,wewillnotmanage,buy,sell,convertorotherwisedealinsecuritiesofthatentityforyouraccount.

3.4 Youagreetoinformusinwritingassoonaspossibleifyoubecomeapersonwhoexercisessuchmanagerialresponsibilitieswithinthistypeofanentity,andsecuritiesinthatentitywillbeexcludedfromthemandateandtransferredtoaseparatenon-discretionarymanagedaccountwithKleinwortHambrostobemanagedbyyou.Ifyoudonotinformus,youagreethatwewillnotberesponsibleforanyconsequencesresultingfrominvestmentbyusinsecuritiesofthatentity.

3.5 Youwillbedischargingmanagerialresponsibilitieswithinanissuer ifyouare:(a)amemberoftheadministrative,managementor supervisorybodyofthatentity;or(b)aseniorexecutivewhoisnot

amemberofthebodiesin(a),butwhohasregularaccesstoinsideinformationrelatingdirectlyorindirectlytothatentityandwhohasthepowertotakemanagerialdecisionsaffectingthefuturedevelopmentsandbusinessprospectsofthatentity.

4 InvestmentAdvisoryService4.1 Theinvestmentadvisoryserviceisdesignedforclientswhoareseeking

acollaborativeapproachtothemanagementoftheirinvestments.A

dedicatedinvestmentadvisorwillassistyouinmakingyourinvestmentdecisionsanddefiningyourassetallocation,basedonyourobjectives,financialcircumstances,attitudetoriskandchoseninvestmentstrategy.Youwillreceiveregularrecommendationsfromyourdedicatedadvisor,whowillhaveassessedthoserecommendationsassuitable,butthedecisiontoinvestwillbeyours.Yourportfoliowillbemonitoredandreviewedonafrequentbasis.

4.2 Whereweprovideyouwithinvestmentadvisoryservices,wedo notadviseonthetaxationconsequencesofparticulartransactionsor ingeneral.

4.3 Oneachoccasionwhenprovidinginvestmentadviceora recommendationtoyouweshall,beforeanytransactionisentered

into,provideyou(whereapplicable)withasuitabilityreportoutliningtheadvicegiven,howourrecommendationissuitableforyouandhowitmeetsyourobjectivesandpersonalcircumstanceswithreference

totheinvestmenttermrequired,yourknowledgeandexperienceaswellasyourattitudetoriskandcapacityforloss.Ourreportwillalsoincludeinformationonwhethertherecommendedserviceorproductislikely

torequireyoutoseekaperiodicreviewofyourarrangements.

4.4 WhererequiredbytheFCARules,weshallprovideyouwithaKIDorKIIDwhenweareadvisingonorsellingaPRIIPsorUCITsproductrespectively.

4.5 Inthosesituationswhere,followingourinvestmentadviceora recommendation,youwishtoconcludethepurchaseorsaleofa productwithususingameansofdistancecommunication (e.g.telephone,emailorfax)whichpreventsusfromdeliveringtheKID

orKIIDand/orthesuitabilityreporttoyoubeforeenteringintothe transaction,wemayofferyouthefollowing:

(a) theoptiontoconcludethetransactionwithoutpriordeliveryofthe relevantdocument(s)onthebasisthatwewillprovideyouwith, andyouconsenttoreceiving,suchdocument(s)withoutundue delayafterthetransactionisconcluded;or

(b) theoptiontodelaythetransactioninordertoreceivetherelevant document(s)inadvance.

5 Execution-OnlyService5.1 Wherewedealonanexecution-onlybasis,wedonotadviseonthe meritsofparticulartransactions,theirtaxationconsequencesorthe

compositionofanyaccount.Inaskingustoenterintoanytransactionwherewedealonanexecution-onlybasis,yourepresentthatyou

aresolelyresponsibleformakingyourownindependentappraisalandinvestigations,inconjunctionwithyourownadvisors,intotherisks

ofthetransaction.

6 Appropriateness Assessments and Warnings6.1 Whereyouinstructustoexecuteorarrangeexecutionofordersforyou

inrelationtocomplexproducts(suchasderivativesandwarrants),andifrequiredtodosobytheFCARules,wewillconductanappropriatenessassessmentofwhetheryouhavethenecessaryexperienceand

knowledgetounderstandtherisksinvolvedinrelationtotheproductsofferedorrequested.Wewillnotconductanappropriateness

assessmentinrelationtonon-complexproducts.

6.2 Whenconductingtheassessment,wemayaskyouforandwilltakeintoaccountcertaininformation,includingthefollowing,totheextent

appropriatetoyourclientclassification,thenatureandextentoftheservicetobeprovidedandthetypeofproductortransactionenvisaged:

(a) thetypesofservice,transactionandfinancialinstrumentwithwhichyouarefamiliar;

(b) thenature,volumeandfrequencyofyourtransactionsinfinancial instrumentsandtheperiodoverwhichtheyhavebeencarriedout;and

(c) yourlevelofeducation,andyourprofessionorrelevantformer profession.

6.3 Whereyouareaprofessionalclient,wewillbeentitledtoassumethatyouhavethenecessaryexperienceandknowledgeinorderto

understandtherisksinvolvedinrelationtotheparticularinvestmentserviceortransaction,ortypesoftransactionorproduct,forwhichyouareclassifiedasaprofessionalclient,

6.4 Wewillwarnyouifweassessacomplexproductaspotentially inappropriateforyouorwhereyouhavenotprovidedsufficient informationtoenableustoundertakeanappropriatenessassessment.

Afterprovidingyouwithourappropriatenessassessmentand/or,whereapplicable,ourwarning,youwillhavetoinformusifyoustillwishtoproceedwiththetransaction.Whereyourequesttoproceedwith

thetransactiondespiteourwarningwewilldecidesuchrequestona

Schedule: Investment Services and Wealth Planning


Part 3

20

case-by-casebasis.Ifweacceptyourrequest,itwillbewithyour understandingthatthetransactionmaynotbeappropriateforyou.

6.5 Aswerelyontheinformationyouprovidetous,itisimportantthatyouensuresuchinformationisaccurate,uptodateandcomplete.Youmustinformusimmediatelyofanychangetothatinformation.Wemayaskyoufordocumentaryevidenceofanysuchchange.

7.SuitabilityAssessments 7.1 Beforewemakeavailableaportfoliomanagementserviceor investmentadvisoryservicestoyou,wewillconductasuitability assessmentrelevanttothespecifictypeofproductorservicetobe

providedorrequested,yourfinancialsituationandyourinvestmentobjectiveswhererequiredtodosobytheFCARules.Thisassessmentenablesustoactinyourbestinterestsbyensuringthattheproducts

orserviceswerecommendaresuitableforyouand,inparticular,are inaccordancewithyourinvestmentobjectives,yourattitudetorisk andabilitytobearlossesandaresuchthatyouhavethenecessary

experienceandknowledgetounderstandtherisksinvolvedin themanagementofyourportfolio(includingthetypesoffinancial instrumentsintheportfoliotobemanaged)orthetransaction.

7.2 Whenconductingtheassessment,wemayaskyouforandwilltake intoaccountcertaininformation,includingthefollowing,totheextent

appropriatetoyourclientclassification,thenatureandextentoftheservicetobeprovidedandthetypeofproductortransactionenvisaged:

(a) thetypesofservice,transactionandfinancialinstrumentwithwhich youarefamiliar;

(b) thenature,volumeandfrequencyofyourtransactionsinfinancial instrumentsandtheperiodoverwhichtheyhavebeencarriedout;

(c) yourlevelofeducation,andyourprofessionorrelevantformer profession;

(d) yourfinancialsituation(including,whererelevant,thesourceand extentofyourregularincome,yourassetsandregularfinancial commitments);and

(e) yourinvestmentobjectives(including,whererelevant,informationon thelengthoftimeforwhichyouwishtoholdtheinvestment,your preferencesregardingrisktaking,yourriskprofileandthepurposes oftheinvestment).

7.3 Theassessmentinformationwillbecollectedbyusthroughyour Applicationorsubsequentreviewsandothercommunications betweenus.

7.4 Whereyouareaprofessionalclientwewillbeentitledtoassume thatyouhavethenecessaryexperienceandknowledgeinorderto

understandtherisksinvolvedinrelationtotheparticularinvestment service,productortransaction,forwhichyouareclassifiedasa professionalclient.

7.5 Aswerelyontheinformationyouprovidetous,itisimportantthatyouensuresuchinformationisaccurate,uptodateandcomplete.You

mustinformusimmediatelyofanychangetothatinformation.Wemayaskyoufordocumentaryevidenceofanysuchchange.

7.6 Wewillinformyouifweassesstheservice,productortransactionaspotentiallyunsuitableforyouorwhereyouhavenotprovideduswithsufficientinformationtoenableustoundertakeasuitabilityassessment,inwhichcasewewillnotmakearecommendationtoyouortakea

decisiontotradeforyou.Insucheventyoumaystillaskustoprovideyouwithanotherservice,andwewilldecidesuchrequestonacase-by-casebasis.Ifweacceptyourrequest,itwillbewithyourunderstandingthatwewilltreattherequestedserviceasseparatefromtheservice

oradvicewepreviouslygaveorwereaskedtogivetoyou(ifany)andthatthetransactionmaynotbesuitableforyou.

7.7 Whereweprovideyouwithaportfoliomanagementserviceorwheretherecommendedserviceorproductinvolvesaperiodicreviewofyourarrangementswithus,wewillreviewatleastannuallythesuitability

oftherecommendationsgivenandanychangesinyourcircumstances.

7.8 Notwithstandinganyoftheaboveclauses,theresponsibilityto undertakethesuitabilityassessmentsremainsours.

8 Joint Accounts and Nominated Persons8.1 SubjecttoClause8.2,wewilltakeintoaccountthefinancialsituation,

investmentobjectives,knowledgeandexperienceofthejointaccountholderwiththelowestlevelofknowledgeandexperiencewhen

conductingasuitabilityassessmentforthepurposeofClause7,evenwhereanindividualjointaccountholderisauthorisedtorepresentoneormoreofthosejointaccountholdersinhis/herortheirinvestmentdealingswithus.

8.2 Ifagreedbetweenus,aclientoroneormorejointaccountholders(“underlyingclient(s)”)maynominateanindividual(“nominatedperson”)

torepresenttheunderlyingclient(s)inhis/herortheirinvestmentdealingswithus,andwewilltakeintoaccountthefinancialsituationandinvestmentobjectivesofallunderlyingclients,andtheknowledgeandexperienceofthenominatedperson,whenconductingasuitabilityassessmentforthepurposeofClause7.

9 Incidental Information and Investment Research 9.1 Wherewedoprovidegeneraltradingrecommendations,market commentary,publishedresearchreports,advertisementsorother information,suchinformationdoesnotamounttotheprovision ofinvestmentadvice,andwegivenorepresentation,warrantyor guaranteeastotheirsuitabilityorcompletenessorastothetax consequencesofanytransaction.

9.2 Adviceprovidedtootherclientsmaybedifferentfromadvicegiven toyouduetoindividualanalysisoffundamentalandtechnicalfactors bydifferentpersonnelandsuchadvicemaynotbeconsistentwith ourproprietaryinvestments,orthoseofourassociates,directors, employeesoragents.

9.3 Wemakenorepresentationsastothetimeofreceiptbyyouofsuchinformationandcannotguaranteethatyouwillreceiveitatthesame

timeasotherclientsalthoughweshallalwaysseektominimiseanytimingdifferenceinaccordancewithourConflictsofInterestPolicy.

9.4 Whenprovidingportfoliomanagementorotherinvestmentorancillaryservicestoclients,wemayreceiveinvestmentresearchfromthird

partiesinreturnforpaymentfromourownresourcesorwhere permittedasaminornon-monetarybenefitundertheFCARules.

10 Intermediate Brokers and Other Agents10.1 Youagreethat,subjecttotheApplicableRegulations,wemayappoint

anyperson,asagentorotherwise,toperformorexerciseanyoftherights,powersorobligationsfromtimetotimevestedinusorto

provide,onourbehalf,execution,settlement,safecustody,nomineeorassociatedservicesandtoundertake,asyouragentorotherwise,

anythinginconnectionwithyouraffairs,onsuchwrittentermsaswethinkfitincompliancewithApplicableRegulationsandtheFCARules.Wemayatourentirediscretionarrangeforanytransactiontobe

effectedwithorthroughtheagencyofanintermediatebroker,whomaybeanassociateofours,andmaynotbeintheUK.Wewillexercisereasonablecareintheselectionofintermediatebrokersemployedbyus.WewillonlyberesponsibleforLossesarisingfromthefraud,

wilfuldefaultornegligenceofourintermediatebrokeroragent.No responsibilitywillbeacceptedforintermediatebrokersoragents selectedbyyou.

11 LegalEntitiesandStructures11.1 WhereyouareaLegalEntityorStructureandareeligibleforanLEI, wewillonlybeabletoexecuteatradeinfinancialinstrumentsforyou

afteryouhaveobtainedandsupplieduswithfulldetailsofyourLEI.PleasecontactyourPrivateBankerformoreinformation.

12 ChargesandPayments12.1 Wewillchargeforourinvestmentadvisory,discretionaryportfolio management,execution-onlyandcustodyservicesinaccordance

withourpublishedratesineffectatthetimethecostsandassociatedchargesareincurred.

12.2 DetailsofthecostsandassociatedchargeswhichapplytoinvestmentandancillaryservicesarecontainedinourTariffDocument.Weshallprovideinformationabouttheaggregatecostsandchargesassociatedwithsuchservices,withthird-partyservicesthatwedirectyoutoandwiththeproductsenvisagedbeforewemakeavailablesuchservicesorrecommendormarketafinancialinstrumenttoyou,typicallyaspart

ofasuitabilityreport.

12.3 Youshouldbeawareofthepossibilitythatothertaxesorcostsmayexistthatarenotpaidthroughorimposedbyus.Allpaymentstousshallbemadewithinthetimeperiodspecifiedbyusinsuchcurrencyaswemayfromtimetotimespecifytothebankaccountdesignatedbyusforsuchpurpose.Allsuchpaymentsshallbemadebyyouwithoutanydeductionorwithholding.Allchargesincludingcommissionsandinterestpaymentswillbedebitedtoyouraccountanddeductedfromanymoniesheldonyourbehalfandanyinterestpayabletoyou.

12.4 Toassistyouinunderstandingtheoverallcostandcumulativeeffectonreturnoftheinvestment,theinformationweprovidewillbebasedonexpectedcostsandassociatedchargesor,alternatively,onreasonableestimationsofthosecostsandassociatedchargestobeappliedbyus(oranotherfirmwhichisinvolvedintheprocessingofyourinvestmentandwherewehavedirectedyoutosuchafirm).

12.5 Wherewehaveorhavehadanongoingrelationshipwithyoufollowingourdecisiontorecommendormarketinvestmentorancillaryservices


Part 3

21

orproductstoyou,orfollowingourprovisiontoyouofaKIDorKIIDinrelationtoaPRIIPsorUCITSproduct,wewillsendyouinformationperiodicallybywayofpost-saledisclosureofthecostsandassociatedchargesincurredinrelationtosuchservicesorproducts.

12.6 CopiesofourTariffDocumentareavailableonrequestfrom SGKleinwortHambrosBankLimited,5thFloor,8StJames’sSquare,

LondonSW1Y4JU.YoucanalsoobtainfurtherdetailsofcostsandchargesbycontactingyourPrivateBanker.

12.7 Ifyoufailtopayusanyamountwhenitisdue,wereservetherighttochargeyouinterest(bothbeforeandafteranyjudgment)onanysuchunpaidamount.Interestwillaccrueonadailybasisandwillbedueandpayablebyyouasaseparatedebt.TherateofinterestapplicablebeforeanyjudgmentisvariableandissetoutinourTariffDocument.

12.8 Intheeventthatyouhavenotmadepaymentordeliveryofinvestments touswithin10daysoftheduedate,wemaydeductanyresulting unsecureddebtortheamountofanyshortpositionfromyouraccount.

12.9 Unlessweexpresslyagreewithyouinwriting(orgiveyouwrittennotice)tothecontrary,allpaymentsanddeliveriesbetweenusshallbemade

onanetbasisandweshallnotbeobligedtodeliverormakepayment toyouunlessanduntilwehavereceivedfromyoutheappropriate documentsorclearedfunds.

13 Inducements13.1 Saveasprovidedbeloworwherepermittedbyexceptionunder ApplicableRegulations,wewillnotacceptandretainfees,commissions

oranyothermonetaryornon-monetarybenefitspaidorprovidedtousbyanythirdpartyorpersonactingonbehalfofthatthirdpartyinrelationtoourprovisionofaservicetoyou.However,wemayacceptand

retainminornon-monetarybenefitsthatinourreasonableopinionarecapableofenhancingthequalityoftheportfoliomanagementservice

toyouandwhicharenotlikelytoimpaircompliancewithourdutyto actinyourbestinterests.Furtherinformationaboutminornon-monetary benefitsweprovideorreceiveisdisclosedonourwebsiteat: www.kleinworthambros.com/en/important-information.

14 Execution of Orders14.1 Wewilltakesufficientstepstoobtainthebestpossibleresultforyou

andwillactinaccordancewithyourbestinterests.However,youshouldbeawarethatprovidingspecificinstructionstousinrelationtotheexecutionofaparticularordermaypreventusfromtakingthestepssetoutinourOrderExecutionPolicytoobtainthebestpossibleresultwithrespectoftheelementscoveredbythoseinstructions.Youconfirm

thatyouhavereadtheinformationweprovidedtoyouabout,andagreeto,ourOrderExecutionPolicy,whichisavailableonrequestfrom

yourPrivateBankeroronourwebsite:www.kleinworthambros.com/en/ important-information.Newclientswillbeprovidedwithasummary

ofourOrderExecutionPolicywhenapplyingtoopenaninvestmentaccountwithus.

14.2 Youagreethatwemayexecuteanorderonyourbehalfoutsidea regulatedmarketoramultilateraltradingfacility.

14.3 WewillconsiderthecontinuedplacementofordersbyyoutoconstituteyourcontinuedconsenttoourOrderExecutionPolicyasineffectfromtimetotime.

15 ClientLimitandStop-LossOrders15.1 Wewillendeavourtomeettherequirementsofclientlimitandstop-loss

orders;however,whereweareunabletofillthetotalorderyouwill berequiredtoacceptanypartialorderswehaveenteredintoonyour

behalf.WedonotacceptanyliabilityforanyLoss,includinglossof opportunity,sufferedbyyouresultingfromanyfailureonourpartto

meettherequirementsoftheorder.Whereyourclientlimitorderisinrespectofsharesadmittedtotradingonaregulatedmarketandwe

areunabletoexecuteitimmediatelyunderprevailingmarketconditions youconfirmthatweshouldnotdisclosesuchorderintothemarket.

15.2 Youshouldbeawarethatplacingastop-lossorderwillnotnecessarilylimityourlossestotheintendedamounts,becausemarketconditionsmaymakeitimpossibletoexecutesuchanorderatthestipulatedprice.

16 Aggregating Orders16.1 Wemayaggregateyourorderwithordersofotherclientsofoursand

withordersofclientsofothercompaniesintheSocieteGeneraleGroup.WewillallocatesuchtransactionsonafairandreasonablebasisinaccordancewiththerequirementsofFCARulesandourrelevantpolicy.Wewillonlycombineyourorderswiththoseofotherclientswhereitisunlikelythattheaggregationwillworkoveralltothedisadvantageof

anyclient.Inindividualcases,aggregationmayresultinyouobtaining alessfavourablepriceinrelationtoaparticularorder.

17 Exchange Required Terms17.1 Ifastockorinvestmentexchange(orintermediatebrokeroragent,

actingatthedirectionof,orasaresultofactiontakenby,anexchange)takesanyactionwhichaffectsatransaction,thenwemaytakeanyactionwhichwe,atourreasonablediscretion,considerdesirabletocorrespondwithsuchactionortomitigateanyLossincurredasaresultofsuchaction.Anysuchactionshallbebindingonyou.

17.2 YouwillacceptallnormalpracticesoftheLondonmarketand/orthe marketconcernedregardingclearances,including,whereitisthe acceptedpractice,forpartialdeliveries.

17.3 Youunderstandthatexchangeshaveestablishedexercisecut-offtimesforthetenderofexerciseinstructionsinrelationtooptionsandthatoptionswillbecomeworthlessintheeventthatyoudonotdeliverinstructionsbysuchexpirationtime.Youalsoacknowledgethatwemayestablishexercisecut-offtimeswhichmaybeearlierthantheexercisecut-offtimesestablishedbytherelevantexchange,andyoushallhavenoclaimsagainstusarisingoutofthefactthatanoptionwasnot

exercised,saveincircumstanceswheretheoptionwasnotexercised asadirectresultofournegligentfailuretoinformyouofourown exercisecut-offtimeinrespectoftheparticularoption.

18 Records18.1 Wewillrecordandretainalltelephoneconversationsandelectronic

communicationsaswellasallothercommunicationsregardlessof theirform(e.g.letters,faxes,face-to-faceconversations)thattakeplace

betweenyouandusandwhichresultormayresultintheprovisionbyusofclientorderservicesrelatingtothereception,transmissionorexecutionofyourorders.Weshallalsorecordinformationrelatingto

ourface-to-faceconversationswithyouwhererelevanttoclient orderservices.

18.2 Wewillretaintherecordingsofsuchtelephoneconversationsaswell asrecordsofsuchelectronicandothercommunicationsforaperiod

of5yearsor,whererequestedbytheFCA,foraperiodofupto7yearsfromthedateoftheircreation.AcopyofthoserecordingsorrecordswillbeavailabletotheFCAandtoyouonrequestduringtherelevantretentionperiod.

19 Reporting Execution-OnlyServiceandInvestmentAdvisoryService19.1 Unlessotherwiseagreedbetweenusandexceptinrelationto discretionaryportfoliomanagementservices,wewillaccounttoyouin

respectoftransactionsexecutedbyusonyourbehalfandinrespect ofyourportfolio.Inrespectofeverytransactionexecutedbyusonyour

behalf,wewilldispatchtoyou,nolaterthantheBusinessDayfollowingthedaythetransactionwasexecutedor,ifprovidedtousbyathirdparty,nolaterthantheBusinessDayfollowingreceipt,acontractnoteconfirming,amongotherthings,theinvestmentpurchasedorsold,

contractprice,commissionchargesandexpensesandthetotal transactioncost.

19.2 Suchconfirmationsshall,intheabsenceofmanifesterror,beconclusiveandbindingonyouunlesswereceivefromyouobjectioninwritingwithin5BusinessDaysofdispatchtoyouorwenotifyyouofanerrorintheconfirmationwithinthesameperiod.

19.3 Ifrequested,wewillprovideyouwithinformationaboutthestatusofyourtransaction.

19.4 Ifyourportfoliowithusincludespositionsinleveragedfinancial instrumentsorcontingentliabilitytransactionsandtheinitialvalueof

eachinstrumentdepreciatesby10%(ormore)andthereafterat multiplesof10%(ormore),wewill,unlessotherwiseagreed,reportthis

toyounolaterthantheendoftheBusinessDayinwhichthethresholdisexceededor,ifthethresholdisexceededonadaywhichisnot

aBusinessDay,thennolaterthantheendofthenextBusinessDay. PortfolioManagementService19.5 Whereweprovideyouwithadiscretionaryornon-discretionaryportfolio

managementservice,periodicstatementssettingouttheportfoliomanagementactivities,valueandcompositionofyourportfolioaswellasotherrequiredinformationwillbeprovidedtoyouonaquarterlybasisoronsuchotherbasisasmaybeagreedbetweenus.

19.6 If,duringthecourseofprovidingyouwithaportfoliomanagement service;

(a) theoverallvalueofyourportfolio(asevaluatedatthebeginningofeachquarterlyreportingperiod)depreciatesby10%(ormore)andthereafteratmultiplesof10%(ormore);or

(b) unlessotherwiseagreed,yourportfoliowithusincludespositionsinleveragedfinancialinstrumentsorcontingentliabilitytransactionsand


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theinitialvalueofeachinstrumentdepreciatesby10%(ormore)andthereafteratmultiplesof10%(ormore);

wewillreportthistoyounolaterthantheendoftheBusinessDay inwhichthethresholdisexceededor,ifthethresholdisexceededon adaywhichisnotaBusinessDay,thennolaterthantheendofthe nextBusinessDay.

Valuations19.7 Valuationsareperformedonthebasisofclosingpricesinthemarket

appropriatetotheholdingandtheexchangeratesattheclose,either forthedayofvaluationorforthelatestprecedingdealingday.Where weprovideyouwithotherservices(includingthosewherewehold

investmentsorcashbalancesforyou),valuationswillbeprovidedasagreedbetweenus.Unlessyourequestsuchinformationmore

frequently,onaquarterlybasis,wewillprovideyouwith:

(a) astatementdetailingthefreecashbalanceonyourportfolio;and

(b) astatementdetailingallinvestmentsheldonyourbehalfinsafekeeping;

andthesestatementsmaybeconsolidatedintoasinglestatementandsenttoyou.Ifrequested(subjecttopaymentofourcommercialcosts)orifsorequiredunderApplicableRegulations,wewillprovideyouwith

theaboveinformationmorefrequently(forexample,onamonthlybasis).

19.8 ThevalueofanystockheldasCollateral,asidentifiedonthequarterlystatement,iscalculatedusingthemid-marketclosingpriceatthecloseofbusinessonthedateofthevaluation.Holdingsarereportedonatradedatebasis.

Disclosures19.9 UnderApplicableRegulations,wemaybeobligedtomakeinformation

aboutcertaintransactionspublic.Youagreeandacknowledgethatanyandallproprietaryrightsinsuchtransactioninformationareownedbyusandyouwaiveanydutyofconfidentialityattachingtotheinformationwhichwereasonablydisclose.

19.10 WeareobligedunderApplicableRegulationstoretaincertaindata relatingtoordersandotherreportabletransactionsinfinancial instrumentswhichwehavecarriedoutonyourbehalfandreportthem

dailytotheFCA.Suchreportingisconductedthroughintermediarieswhoprovideuswithtransactionreportingservices.Thismeansthatsomeofyourinformation(includingconfidentialinformationandpersonaldatasuchasyournationalinsurancenumber(forexample,ifyouareaBritishcitizen)orothernationalidentifier(forexample,ifyouareacitizenofanothercountry),oryournameanddateofbirth,togetherwith

informationrelatingtotheorderortransaction)willbedisclosedtotheFCAandourintermediaries.PleaserefertoClause11ofourGeneralTermsformoredetailsofwhenwemaydiscloseyourinformationinrespectoftheAgreement.

20 OurCapacity20.1 Whereweexecuteanytransactiononyourbehalfwemay,atour discretion,executetheorderwithyouasprincipal(inthat,whenyou buyorsell,youbuyfromorselltous)orasyouragent(inthatwe buyfromorselltoathirdpartyonyourbehalf).

20.2 Whereweactasyouragent,itistheotherpartytoatransactionandnotuswhoisresponsibleforsettlingatradewithyouanddeliveryorpayment(asthecasemaybe)willbeatyourentirerisk.Ourobligation

isonlytopassontoyou(orasyoudirect)ortocredityouraccount, suchdeliverablesecuritiesorsaleproceedslessanyapplicablecharges

asweactuallyreceive.

21 YourCapacity21.1 Unlessweotherwiseagreeinwritingwithyouwewilltreatyouasaretail

clientforthepurposesoftheFCARules.Youagreethat,unlessand untilyounotifyustothecontraryinwriting,youwillbeactingasprincipal

andwillnotbeactingasanagentortrusteeforanyotherpersonor entityandyouwillaccordinglybeliabletousforallobligations hereunder.Wherewepermityoutoactasagent(whetherfordisclosed

orundisclosedprincipal(s)),thenyouagree(foryourownaccount)that:

(a) totheextentpermittedby,andforthepurposesof,theFCARules,onlyyouwillbeourcustomer;

(b) youwillbejointlyandseverallyliablewithyourprincipal(s)tousfor theperformanceofeverytransactionenteredintopursuanttothese

TermsofBusiness;

(c) youhavethefullauthorityofeachofyourprincipalstoenterintotheseTermsofBusinessontheirbehalf;and

(d) wemayrequirethatyourprincipal(s)become(s)ourdirectclient(s)and

enter(s)intoappropriateclientdocumentationwithus.

22 Representations, Warranties and Undertakings22.1 InadditiontoClause7oftheGeneralTerms,yourepresentandwarrant tousasofthedatetheseTermsofBusinesscomeintoeffectandas ofthedateofeachtransactionthat:

(a) investmentsdeliveredtousortoaSub-Custodianbyyouoronyour behalfwillbefreefromanymortgage,charge,lienorother encumbrancewhatsoever;

(b) youwillmakesuchpaymentsandtakeallsuchotherstepsasmaybenecessarytosecurethedueandpromptexecutionandsettlementofalltransactionsenteredintoonyourbehalf;

(c) youagreetobeboundbythetermsofanyagreementoranyvariationstheretomadebyusonyourbehalfwithanyagenttoperformallor

anyoftheservicessetoutinClauses3to5orClauses41to43of thisSchedule;

(d) youwillgiveanyorder,informationorinstructioninrespectof investmenttransactionstousandnottoanyagentorotherthirdparty;

(e) youshallobservethestandardofbehaviourreasonablyexpectedofpersonsinyourpositionandnottakeanystepwhichwouldcauseustofailtoobservethestandardofbehaviourreasonablyexpectedofpersonsinourposition;

(f) noEventofDefaulthasoccurredandiscontinuingwithrespecttoyouandyouwillpromptlynotifyusoftheoccurrenceofanyEventofDefaultwithrespecttoyourself;

(g) exceptasotherwiseagreedbyus,youarethesolebeneficialownerof

allCollateralyoutransferundertheseTermsofBusiness,freeandclear ofanysecurityinterestwhatsoeverotherthanalienroutinelyimposed

onallsecuritiesinaclearingsysteminwhichsuchsecuritiesmay beheld;

(h) youwillatalltimesobtainandcomplywith,anddoallthatisnecessarytomaintaininfullforceandeffect,allauthority,powers,consents,

licencesandauthorisationsreferredtoinClause7oftheGeneralTerms;

(i) youwilluseallreasonablestepstocomplywithallApplicable RegulationsinrelationtotheseTermsofBusinessandanytransaction,

insofarastheyareapplicabletoyouorus;

(j) youwilluseallreasonablestepstoensurethatnobusinessyouconduct withuswillconflictwithanyinsiderdealing,marketabuse,money launderingorothersimilarlegislation;and

(k) upondemand,youwillprovideuswithsuchinformationaswemay reasonablyrequiretoevidencethemattersreferredtointhisClauseor tocomplywithanyApplicableRegulations.

23 ConflictsofInterest23.1Thediversenatureofourbusinessandtheoverallsizeofourclientbase

meanthatweperiodicallyfaceactualandpotentialconflictsofinterest.OurConflictsofInterestPolicysetsouthowweidentifyandaimto

preventormanageconflictsthatmayarisewhilstconductingbusiness.Werequireouremployeestocomplywithregulatoryobligationsandpolicyinrelationtoconflictsofinterestandtheyshouldacthonestly,fairlyandprofessionallyandinaccordancewiththebestinterests

ofourclients. 23.2Inaddition,wewilltakeallreasonablestepstomaintainandoperate

effectiveorganisationalandadministrativearrangementstoidentifyanddealwithconflictsofinterests.KleinwortHambrosispartofSocieteGeneraleGroupandassuchhasaccesstoawiderangeofinvestmentinstrumentsandresearch.Aspartofyourinvestmentadvisoryor

discretionaryinvestmentallocationwewillconsiderSocieteGeneraleGroupproductsincludingstructuredproducts,fundsandexchangetradedproducts(“ETPs”)alongsideotherselectproviders.

23.3Inordertopreventpotentialconflictsofinterest,ourinvestmentadvisoryserviceandourdiscretionaryportfoliomanagementserviceexclude:

(a) shares,bonds,perpetualbondsorcreditdefaultswapsissuedbya

memberoftheSocieteGeneraleGroup;and (b) derivativesorstructuredproductswheretheunderlyingexposureto thedebtorequityoftheSocieteGeneraleGroupis50%ormoreofthe

totalunderlyingexposureofthederivativesorstructuredproducts; buttheymayinclude:


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(c) derivativesorstructuredproductsissuedbyamemberoftheSocieteGeneraleGroupwheretheunderlyingexposuretothedebtorequityofthatgroupislessthan50%ofthetotalunderlyingexposureofthederivativesorstructuredproducts;

(d) CollectiveInvestmentSchemes(includingETPs)ofwhichamember oftheSocieteGeneraleGroupisthefundmanagerorinvestment manager;and

(e) bankdepositsorUninvestedMoney. 23.4IfyouwishtoinvestinthetypesofassetreferredtoinClause23.3(a)

and/or(b)onanexecution-onlybasis,pleasecontactyourPrivate Bankerformoreinformation. 23.5AsummaryofourConflictsofInterestPolicyisavailableonourwebsite atwww.kleinworthambros.com/en/important-information.Furtherdetails

ofthatpolicyareavailableonrequestfromyourPrivateBanker.NewclientswillbeprovidedwithasummaryofourConflictsofInterestPolicywhenapplyingtoopenaninvestmentaccountwithus.

PART B: Your Assets

24 Margining Arrangements24.1 Whereweeffectorarrangeatransactioninvolvinganoption,future orcontractfordifferences,youshouldnotethat,dependingupon thenatureofthetransaction,youmaybeliabletomakefurther paymentswhenthetransactionfailstobecompletedorupontheearlier

settlementorclosingoutofyourposition.Youmayalsoneedto providemarginpayments.

24.2 Providingmarginpaymentsmeansthatyouwillberequiredtomakefurthervariablepaymentsagainstthepurchasepriceoftheinvestmentinsteadofpayingthewholepurchasepriceimmediately.Themovementinthemarketpriceofyourinvestmentwillaffecttheamountofmarginpaymentyouwillberequiredtomake.

24.3 Youagreetopayusondemandsuchsumsbywayofmarginasarerequiredfromtimetotimeundertherulesofanyrelevantexchangeorclearinghouseoraswemayatourdiscretionreasonablyrequirefor

thepurposeofprotectingusagainstLossorriskofLossonpresent,futureorcontemplatedtransactions.Wewillmonitoryourmargin

requirementsonadailybasisandwillinformyouassoonasitis reasonablypracticableoftheamountofanymarginpaymentrequired

underthisClause.

24.4 MarginshallbeprovidedbyoronbehalfofyouintheformofcashorotherCollateralacceptabletousasdeterminedbyusatourabsolutediscretion.ThevalueoftheCollateralandtheproportionofthatvaluetobetakenintoaccountformarginpurposesshallbedeterminedbyus

atourabsolutediscretion.

24.5 Ifafteraperiodof3BusinessDaysyoufailtomeetacallformarginpaymentsmadeonyou,wewillbeentitledtocloseoutthepositionanduseanycashorotherCollateralheldbyusforthatpurpose,includinginvestmentsheldonyourbehalf.

25 Securities Held as Collateral25.1 SecuritiesheldasCollateralwillnotbeheldinyournamebutwillbe heldinthenameofournomineeorthenameofourSub-Custodian’s

nomineeandwillbepledged,totheextentnecessary,totherelevantclearingbrokerorclearinghousefortransactionsyouhaveenteredinto.SecuritiesheldasCollateralwillbeseparatelyidentifiablefromanysecuritiesforotherclientsheldbyus.SecuritiesheldasCollateralwill

beheldonapooledbasis,whichmeansthattheywillbepooledwiththesecuritiesofotherclients,andyourindividualentitlementsmaynot

beidentifiablebyseparatecertificates,physicaldocumentsorentries ontheregister.

25.2 Intheeventofadefaultonourpart,itmaybenecessarytosellany securitiesheldasCollateralbyusorbyanynomineeappointedtohold

theCollateral.Inthesecircumstances,wheretheproceedsofthesaleofthesecuritiesexceedstheamountowedbyyou,thoseexcessproceedswillbesubjecttothepoolingrulesundertheFCARules.Intheevent

ofashortfallwhichcannotbereconciled,youmaynotreceiveyourfullentitlementandmayshareinthatshortfallprorata.Forfurther

informationontheconsequencesofpoolingseeClause32below.

26 Return of Collateral26.1 Onoccasion,itmaybenecessarytoreturnyourassetsheldbyusas Collateraltoyouinadifferentform.Youthereforeagreethatwemay returnyourassetsheldasCollateraltoyouinaformortypedifferentto

thatinwhichtheywereoriginallydeposited,wherenecessary.WemayalsoreturnthecashequivalentwheretheCollateralmatures.

26.2 WewillnotuseyourCollateraltosettleourownobligationsorthe obligationsofanothercustomerorperson.Shouldwewishtodosowe

wouldneedtoobtainyourpriorwrittenconsent.

27 Settlement27.1 Allinvestmentssoldmustbeyourlegalproperty(oryoumustbelegally

authorisedtodealwithsuchproperty),freefromanypledge,lien,chargeorencumbranceandmustbeheldinoursafecustodyunlesswehaveagreedtouseyournominatedcustodian.

28 DeliveryandPayment28.1 Ifinanytransactionwedeliversecuritiesorpaymoneytoyouortoyour

orderandyouareobligedtopaymoneyortransfersecuritiestousortoourorderatthattimeorsubsequently,andifyourobligationsarenotperformedsimultaneouslywithorpriortoourobligations,thenyou

shallholdontrustforusanysecuritiesormoneyreceivedfromusuntilyourownobligationstousarefullyperformed.

28.2 YouagreethatthebasisofsettlementshallbeinaccordancewiththerulesoftheLSEorotherrelevantexchangeonwhichthetransactioniseffectedorasspecificallyagreedbetweenusconsistentwithsuchrules.Yourattentionisdrawntorollingsettlement,undertheLSEandother

exchanges,wheresettlementisdueafixednumberofdaysafterthe dayonwhichthetransactionisexecuted.Youmustensurethatyou

havetakenallnecessarystepstopermitdeliveryofsoldinvestments orsettlementoftheamountdueinordertoallowsettlementtobe

effectedonthesettlementdate.Ifyoufailtomakepaymentordeliveryofinvestmentsontheduedateyouraccountwillbedebitedwith

interestinaccordancewithClause12ofthisScheduleonanyresultingunsecureddebtoramountofshortpositionfromthedateofdefaultuntilpaymentbyyouordeliveryandclearanceofthedebitorshortposition.

28.3 Youwillpromptlydeliveranyinstructions,money,documentsor propertydeliverablebyyouunderatransactioninaccordancewiththat

transactionasmodifiedbyanyinstructionsgivenbyusforthepurpose ofenablingustoperformourobligations.Wemay,atourdiscretion,

requestthereceiptofthenecessarydocumentsdulysignedtoeffectsettlementofthetransaction,beforeagreeingtodealininvestments.Wewillpassontoyouanycostsincurredasaresultofthelatedeliveryofsuchdocuments.Ifyoufailtodelivervalidstocktransferforms,coveringsecuritiesoranyotherrelevantdocumentsoftitle,andasaresult

weareobligedtopurchaseequivalentstockinthemarkettohonourourobligations,thecostwillbechargedtoyou.

28.4 Deliveryorpaymentbytheotherpartytothetransactionshallbeentirelyatyourownriskandourobligationstodeliverinvestmentstoyouor

toaccounttoyouoranyotherpersononyourbehalffortheproceeds ofsaleofinvestmentsshallbeconditionaluponreceiptbyusof deliverabledocumentsorsaleproceedsfromtheotherpartyorparties tothetransaction.

28.5 Wereservetherighttocloseoutcontractsorpositionswhichwe mayhavewithyouandwhicharenotdulyfulfilled.Anysuchrightshall

beexercisablewithoutfurthernoticetoyouandinsuchmannerand subjecttosuchconditionsasweconsiderappropriate. 28.6 Allcertificatesandotherdocumentsoftitlewillbeforwardedtothe correspondenceaddressgiveninyourApplication,unlessotherwise

agreedwithus.

28.7 Whereyouinstructustoeffectsettlementbyacceptingthetransfer ofinvestmentstoeitherournominatedCRESTaccount,orour Sub-Custodian’snominatedCRESTaccount,youacceptthatpayment obligationsuponsettlementwillbedealtwiththroughasettlement bankandthatthecreationofasettlementbankpaymentobligation will,totheextentofsuchobligation,dischargepaymentduefromusor

anycompanywhichisamemberoftheSocieteGeneraleGroup.

29 CustodyofYourInvestments29.1 Youherebyappointusascustodian(orauthoriseustousesuchother

custodianasyoumaynominateandweagree)inrelationtoyour portfolio.Allassetsthatweholdonyourbehalfareheldinaccordance

withtheCustodyRules.Unlesswehaveagreedtouseyournominatedcustodian,wewillonlypermitinvestmentsintoyourportfoliothataredepositedintooursafecustody.Wemayonlyacceptsellinstructionsinrespectofinvestmentsthatareindematerialisedform.InthisClause,CustodyRulesmeansthecustodyrulesassetoutintheClientAssetsSourcebookoftheFCAHandbook.

29.2 WemayfromtimetotimedelegatetoSub-Custodians,nominees,agents,depositories,clearinghousesandclearingsystemsinsideoroutsidetheUK(“Depository”)andwhichmayincludemembersof

theSocieteGeneraleGroupanyofourdutiesunderthesecustodytermsincluding(withoutlimitation)thesafekeepingofyourinvestmentsandanysucharrangementsshallbeinwriting.ADepositorymayhaveasecurityinterestorlien,orrightofset-offinrelationtoinvestmentsplacedwiththatDepository.


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entitlementandmayshareinthatshortfallprorata;

(c) onanallocationorshareissuewithrightsthatfavourorareweightedtowardssmallerinvestors,yourallocationwhereyourinvestmentsarepooledwiththoseofthirdpartiesmaybelessthanitwouldotherwisehavebeenhadyourinvestmentsbeenregisteredinyourownname;

(d) additionalamountsmaybepayableinrelationtothepooledinvestmentsthatwouldnothavebeenpayablehadsuchinvestmentsbeenregisteredinyourownname(e.g.followingcertaincorporateactions).Inthesecircumstances,youarenotentitledtotheseadditionalamounts;and

(e) somecompaniesprovidebenefitstoshareholdersrelatingtothenature oftheirbusiness.Thesebenefitswillnotnecessarilybeavailableto youautomatically.Shouldyouwishtoreceivetheseadditionalbenefits,

youshouldmakethenecessaryarrangementswithyourPrivateBanker.

32.2 Inaddition,Clause25addresseshowyourinvestmentsarepooledwhentheyareheldasCollateral.

33 Right to Close Out Transactions33.1 Youconfirmthatintheeventofusnotreceivingeithercashorsecurities

whendue,inrespectofanytransactionwhichwearetosettleorexecute,orintheeventofyouorusnottakingallsuchstepsasmaybenecessarytosecurethedueandpromptexecutionandsettlementofanysuchtransaction,wemaycancel,closeout,terminateorreversealloranycontractsandsell,charge,pledgeorotherwisedisposeofanyinvestmentheldforyou,atwhateverpriceandinwhatevermanner

weseefitatourabsolutediscretion(withoutbeingresponsibleforanyLossordiminutioninprice),andwemayenterintoanyothertransaction,ordoornotdoanything(includingtheapplicationofclientmoneyto

you)whichwouldorcouldhavetheeffectofreducingoreliminatingany liabilityunderanytransaction,positionorcommitmentundertaken foryou.

34 Dividends,InterestPaymentsandCorporateActions34.1 InrespectofyourinvestmentsoverwhichaSub-Custodianhascontrol,

theSub-Custodianwillberesponsibleforclaimingandreceivingandpayingdividends,interestpaymentsandotherrightsaccruingonyourinvestments.Anypaymentswillbemadenetofanyapplicabletaxes.Dividends,andanyotherpaymentsduetoyoufromthesellerofanyinvestments,willbeclaimedandforwarded,onreceipt,togetherwith

therelevanttaxvoucher(ifany)eithertothebankorbuildingsociety branchspecifiedinyourApplicationordirecttoadestinationagreedin

advancewithus.

34.2 Dividendsandotherpaymentsthatareduetothesubsequentpurchaserofinvestmentsmaybedebitedfromthesaleproceedsor,subsequent

tosettlementofthetransaction,youwillberequestedtosupplytherequiredfunds.

34.3 Whereinvestmentsarepurchasedincludingrights,youwillbenotified ofthedetailsofsuchrights.Unlessinstructionstothecontraryare received,togetherwithallnecessaryfundsbeingavailable,suchrights

willbeallowedtolapseand,ifabletodoso,wewillclaimanyproceedsforthesaleofsuchrightsmadebytheissuingcompany,fromtheseller

oftheinvestments.

34.4 Whereinvestmentsaresoldincludingrights,youwillberequired torenounceinfavourofthebuyeranyentitlementswhicharedueto thebuyer.

34.5 Whereweprovideaportfoliomanagementservice,wewillbe responsible for:

(a) theexerciseofvotingrights;

(b) theexerciseofsubscriptionandconversionrights;and

(c) dealingwithtake-oversorotheroffersorcapitalchanges.

34.6 Ifyouareanexecution-onlyclientoraninvestmentadvisoryclient, youareresponsibleforprovidinguswithinstructionsfollowingour notificationtoyouofanycorporateactionrelatingtoyourinvestments.

Theconsequencesofafailureonyourparttoprovideinstructionsto usbythestatedtimeand/ordateinsuchnotificationonceithasbeen givenareentirelyyourownresponsibility.

35 CustodyStatements35.1 Wewillprovideyouwithinformationrelatingtothesafecustody investmentswhichweoraSub-Custodianholdonyourbehalfquarterly

aspartofthevaluationreferredtoinClause19.7.

36 YourMoney ApprovedBank36.1 Weactasbankerratherthanastrusteeinrespectofanymoneywe holdonyourbehalfinanaccountwithourselves.Asaresult,wewill

29.3 Your investments may be held in an omnibus account by the Sub-Custodian, and there is a risk that your investments could be withdrawn or used to meet obligations of other persons, or that the balance of assets held by the Sub-Custodian does not

reconcile with the quantity which the Sub-Custodian is required to hold, and you may not in such circumstances receive your

full entitlement of investments.

29.4 Wemaydecidetoliquidateanyunclaimedassetskeptinsafecustody byusforyouatmarketvalueandpayawaytheproceeds,orpayaway

anysuchunclaimedassets,ineithercasetoaregisteredcharityof ourchoiceprovidedthat(a)wehaveheldtherelevantassetsforatleast

12yearsandhavenotreceivedanyinstructionsfromyouoronyour behalfrelatingtosuchassetsinthe12yearsprecedingdivestment;and

(b)wehavetakenreasonablestepsinaccordancewiththeCustodyRulestotraceyouandreturntherelevantassets,inwhichcasewe

shallceasetotreatsuchassetsascustodyassetsheldbyyou.Inthose circumstances,wewillunconditionallyundertaketopayyouasumequal

tothevalueofyourassetsatthetimetheywereliquidatedorpaidawayintheeventthatyouseektoclaimtheassetinfuture.

30 Registration of Investments30.1 InvestmentsregisteredintheUKwhichweareholdingforyouwillbe

heldeitherintheirphysicalpossessionorinuncertificatedformviaCREST.WhereanomineeserviceisbeingprovidedbyaSub-Custodian,

theseinvestmentswillberegisteredinthenameoftheappropriate nomineeinaccordancewiththeFCARules.

30.2 WewillberesponsiblefortheactsofanySub-Custodianwhichisouraffiliatedcompany(asdefinedbytheFCA)tothesameextentasforourownacts,including,fortheavoidanceofdoubt,forLossesarisingfromfraud,wilfuldefaultornegligence.Inaddition,weshallmonitorthe

performanceofanySub-Custodianandshallconsider,inaccordancewiththeFCARules,thesuitabilityofanysuchSub-Custodian’s

continuedappointment.Saveassetoutaboveandunlessotherwiseagreedinwriting,weshallnothaveanyliabilityforthefailure

ofanySub-Custodian(butwewillhaveliabilityforthefailureofany Sub-Custodianwhichisouraffiliatedcompany).Consequently,if suchSub-Custodianbecomesinsolvent,theremaybesomeriskto yourcustodyassets.

30.3 ShouldyouinstructusthatinvestmentspurchasedonyourbehalfthatareheldbyaSub-Custodianberegisteredinthenameofsomeotherperson(otherthanaSub-Custodian)whomyouspecify,the

consequencesofregistrationcarriedoutinaccordancewithyour instructionsareentirelyatyourrisk.Thelegitimacyofsuchregistration

alsoremainsyourresponsibility.

31 Overseas Investments31.1 You consent to the fact that overseas investments may be registered or recorded in the name of a Sub-Custodian or in the

name of another Sub-Custodian in one or more jurisdictions outside the UK, where, due to the legal requirements or the nature of the market practice in the jurisdictions concerned, it is in your best interests, or it is not feasible to do otherwise. As a consequence of this, in some jurisdictions it may not be possible to identify separately the investments that a Sub-Custodian holds for clients from those which it holds for itself, and there is a risk that your investments could be withdrawn or used to meet

the obligations of the Sub-Custodian, or lost altogether if the Sub-Custodian becomes insolvent and your rights may differ accordingly.

31.2 Investmentsbelongingtoyouwhichareheldoverseasmaybesubject todifferentsettlement,legalandregulatoryrequirementsthanthose thatapplyintheUKandtheremaybedifferentpracticesfortheseparate

identificationofinvestments.

31.3 WewillonlydepositclientassetswithaSub-Custodianinajurisdictionwhichspecificallyregulatesandsupervisesthesafekeepingofclient

assetswithaSub-Custodianwhoissubjecttosuchregulation,savewherethenatureofthefinancialinstrumentsortheotherinvestmentservicesprovidedforyourequiresthemtobedepositedwithsuch

aSub-CustodianinanonEEAStatewhichdoesnotregulatethe safekeepingofclientassets.

32 Pooling of Investments32.1 Yourinvestmentswillbepooledwiththoseofoneormoreofourother

clients.Accordinglyyourindividualentitlementsmaynotbeidentifiable byseparatecertificates,physicaldocumentsorentriesontheregister.

Theconsequencesofthepoolingofyourinvestmentsincludethat:

(a) individualentitlementsmaynotbeidentifiablebyseparatecertificates,otherphysicaldocumentsorequivalentelectronicrecord;

(b) intheeventofanirreconcilableshortfallfollowinganydefaultbyaSub-Custodianorothercustodian,youmaynotreceiveyourfull

Part 3

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notholdyourmoneyinaccordancewiththeClientMoneyRules.Inparticular,weshallnotsegregateyourmoneyfromoursandweshallnotbeliabletoaccounttoyouforanyprofitsmadebyouruseasbankerofsuchfunds.Ifwebecomeinsolventorotherwisefail,theClientMoneyDistributionRuleswillnotapplytothesesumsandyouwillnotbeentitledtoshareinanydistributionundertheClientMoneyDistributionRules.InthisClause,ClientMoneyRulesmeanstheclientmoneyrulesassetoutintheClientAssetsSourcebookoftheFCAHandbookandClientMoneyDistributionRulesmeanstheclientmoneydistributionrulesassetoutintheClientAssetsSourcebookoftheFCAHandbook.

Transfertothirdpartiesandoverseasentities36.2 Wemayundertakeatransactionforyouthatinvolvesyourmoney beingpassedbyustoathirdparty,including(butnotexclusively)an

exchangeclearinghouse,intermediatebroker,settlementagentorOTCcounterparty.Yourmoneywillonlybepassedtoathirdpartyforthepurposeofeffectingatransactionwithorthroughthatpersonor

tomeetyourobligationtoprovideCollateralforatransaction.Wehavenoresponsibilityforanyactsoromissionsofanythirdpartytowhom

wepassmoneyreceivedfromyou.Thethirdpartytowhomwepassmoneymayholditinanomnibusaccountanditmaynotbepossibletoseparateitfromthethirdparty’smoney.Intheeventoftheinsolvencyoranyotheranalogousproceedingsinrelationtothatthirdparty,wewillonlyhaveanunsecuredclaimagainstthethirdpartyonbehalfofyouandourotherclients,andyouwillbeexposedtotheriskthatthemoney

receivedbyusfromthethirdpartyisinsufficienttosatisfytheclaimsofyouandallotherclientswithclaimsinrespectoftherelevantaccount.

36.3 Intheeventofyourmoneybeingpassedtoanintermediatebroker,settlementagentorOTCcounterpartyoutsidetheEEA,thelegalandregulatoryregimeapplyingtotheintermediatebroker,settlementagentorOTCcounterpartymaybedifferenttothatoftheUK.Intheeventoftheinsolvencyoranyotheranalogousproceedingsinrelationtothatentity,yourmoneymaybetreateddifferentlytothewayinwhichitwouldbetreatedifitwereheldinabankaccountintheUK.Wewillnotbeliablefortheinsolvency,actsoromissionsofanythirdpartyreferredto

inthissub-Clause.

Placingmoneyinaqualifyingmoneymarketfund36.4 Wemayplacemoneyreceivedfromyouinaqualifyingmoneymarket

fund,asdefinedintheClientMoneyRules.Asaresult,anymoney willnotbeheldinaccordancewiththeClientMoneyRulesandtheunits

intherelevantfundwillbeheldinaccordancewiththecustodyrules.

36.5 Pleaseletusknowifyoudonotwishyourmoneytobeplacedina qualifyingmoneymarketfund.

UninvestedMoney36.6 UninvestedMoneywillbeheldinaninvestmentcallaccountwhichwill

earninterestataratenolowerthanthebankordepository’sminimumdepositrate.Whenthebankordepository’sminimumdepositrateiszero,nointerestwillbeearnedorcreditedinrelationtoUninvested

Money.Whereinterestisearned,suchinterestwillbecalculatedonadailybasisandcreditedperiodically.

37 RightofConsolidationandSet-Off37.1 Wemayatanytimeset-offanyamount(whetheractualorcontingent,

presentorfuture)owingbyyoutousagainstanyamount(whetheractualorcontingent,presentorfuture)thenowingbyustoyou.

37.2 Youundertaketopayanyamountpayableontheduedateregardless ofanyrightofequity,set-offorcounterclaimwhichyoumayhaveor

allegeagainstus,ouragentsoraffiliatesoranypersonconnectedwithus.Asfurthersecurityforallyourobligationstous(butsubjecttothe

FCARules)wewillhavetherighttoretain(andapplyassetoutin thisClause)allofyourassetsatanytimeheldbyusforanypurpose,

including,butnotlimitedto,assetsheldinanyotheraccountsofyourswithus.

37.3 Wemayatanytimeandfromtimetotimewithoutnoticetoyou combine,consolidateormergealloranyofyouraccountswithany

liabilitiestousandmaysetoffanysumstandingtothecreditofanysuchaccountsinortowardssatisfactionofanyofyourliabilitiestous.Wemaydosonotwithstandingthatthebalancesonsuchaccountsandtheliabilitiesmaynotbeexpressedinthesamecurrencyandwemay

alsomaketransfersbetweenaccounts.WhereonesuchaccountisheldonthebooksofanothercompanywithinSocieteGeneralePrivateBanking,wemaytransfertherelevantassetstotheorderofsuch

othergroupcompany.

37.4 Youauthoriseus,atourdiscretionatanytimeandfromtimetotime, totransferanymoneyorassetsheldbyusforyouraccounttoorto theorderofanyotherSocieteGeneralePrivateBankingcompany forthepurposeof,orwithaviewto,applicationthereofindischarge ofanyliabilitiesduefromyoutousoranySocieteGeneralePrivate Bankingcompany.

38 Security38.1 AsacontinuingsecurityfortheperformanceoftheSecuredObligations, yougranttous,withfulltitleguarantee,afirstfixedsecurityinterestin, togetherwithagenerallienover,theCollateral.Youagreetoexecute

suchfurtherdocumentsandtotakesuchfurtherstepsaswemay reasonablyrequiretoperfectoursecurityinterestover,toberegistered asownerofortoobtainlegaltitleto,theCollateral.Youalsoagreeto executesuchfurtherdocumentsandtotakesuchfurtherstepsaswe mayreasonablyrequiretosecurefurthertheSecuredObligationsand toenableustoexerciseourrightsortosatisfyanymarketrequirement. Youundertakeneithertocreatenortohaveoutstandinganysecurity interestwhatsoeverover,nortoagreetoassignortransfer,anyof theCollateral,exceptforalienroutinelyimposedonallsecuritiesin aclearingsysteminwhichsuchsecuritiesmaybeheld.

39 Power of Sale39.1 IfanEventofDefaultoccursoranySecuredObligationotherwisearises, wemayexercisethepowertosellalloranypartoftheCollateralorapply anymoneyformingpartoftheCollateralinortowardssatisfactionof theSecuredObligationsongivingyouatleast3BusinessDaysnotice.

39.2 Weshallnotbeliabletoyouinrespectofanychoicemadebyusin selectingtheinvestmentssold.Theproceedsofsale(netofcost)willbe appliedinortowardsthedischargeoftheSecuredObligationsand wewillaccounttoyouforanybalance.Intheeventthatsuchproceeds areinsufficienttocoverthedischargeoftheSecuredObligations,you

willremainliableforthebalance.

39.3 TherestrictionscontainedinSections93and103oftheLawofProperty Act1925shallnotapplytotheseTermsofBusinessortoanyexercise byusofourpowerofsale.Weshallbeentitledtoapplytheproceeds ofsaleorotherdisposalinpayingthecostsofsuchsaleorother disposalandinortowardssatisfactionoftheSecuredObligations.

40 Termination of Outstanding Transactions40.1 UponoratanytimeaftertheoccurrenceofanyEventofDefaultoratany othertime,ifweatourabsolutediscretiondeemitdesirableorprudent forourprotection,weshallnotbeobligedtodeliverortransferany investmentunderanycontractortoreleaseanyinvestment,security

orcashstandingtothecreditofanyaccountsorsub-accountsinourbooksortopayoveranysumtoyouandmay,withoutnotice:

(a) cancel,liquidateorcloseoutanyorallaccounts,contractsandopen positionswhichyoumayhave;

(b) convertanybalancesonsuchaccountsatcurrentmarketratesintosuchcurrenciesaswemayconsiderappropriate;

(c) transferanysuchcreditbalancesamongaccountsinordertosetoff whollyorinpartanyofyourliabilitiestousortheappointedprovideror applyanysuchcreditbalancesinortowardssatisfactionofanyofyour liabilitiestous;

(d) rejectadeliveryorreceiptofinvestmentsand/ormoney;and/or

(e) reverseatransactionorcontractgivenupforclearingorrefusetoclear anytrade.

PART C: Additional Product and Service Terms 41 Wealth Planning Service41.1 Wewillprovideyouwithfinancialadvicecoveringinvestmentstructuring,

retirementplanning,estateplanning,investmentssuitabletoyourprofileandinsuranceafterundertakingafullreviewofyourcurrentsituationbasedonyourstatedobjectives,acceptablelevelofriskandthe

informationyouhaveprovidedtousinyourApplication.Wewilladviseandmakearecommendationforyouafterwehaveassessedyourneeds,andwillprovidewrittenconfirmationsettingoutthebasisonwhichwehavemadeourrecommendation.Weofferadviceona

restrictedbasisfromalimitednumberofcompanieswhichhavebeenselectedbasedonthequalityandpricingoffered,withaviewtotheneedsofourparticularclientbase.Whereyouwishtofocusona

singleobjectiveorissuewewillprovideadviceonalimitedbasisonly.

41.2 Wewillforwardalldocumentsshowingownershipoftheproductsto youassoonaspracticableafterwereceivethem.Subjecttothe ApplicableRegulations,wherethereareanumberofdocumentsrelating

toaseriesoftransactions,wewillnormallyholdthedocumentsuntil theseriesiscompleteandthenforwardthemalltoyou.

41.3 Anyadvicegivenorproductsthatwehavearrangedforyouwillnotbekeptunderreviewbyus,evenifthereisachangeinyourfinancialcircumstances.

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41.4 WewillchargeforourWealthPlanningServiceinaccordancewith ourTariffDocumentoronsuchbasis,frequencyandmethodasmay beagreedbetweenusinanengagementletter.Costsandcharges maychangefromtimetotimebynoticeinaccordancewithClause2of

theGeneralTerms.

Please note: The following provisions of these Investment Services

Terms. (Part 3) apply to all existing stocks and shares individual savings accounts (“Stocks and Shares ISA”) which you held with Kleinwort Benson Bank Limited, acting as your Stocks and Shares ISA manager, immediately prior to 6 November 2017 (the “Effective Date”) and which following the Effective Date are now held with SG Kleinwort Hambros Bank Limited.

42 Stocks and Shares Individual Savings Account42.1 AStocksandSharesISAisaschemeofinvestmentmanagedbyusin

accordancewiththeISARegulationsand,inaccordancewithClause36,yourmoneywillbeheldasbanker.TherearerestrictionsonthetypeofcashandassetswhichcanbeheldwithinaStocksandSharesISA.

42.2 WeprovideStocksandSharesISAsbutwedonotcurrentlyprovidecashindividualsavingsaccounts.UnlesspermittedundertheISA

Regulations,youmayonlysubscribetooneStocksandSharesISAduringanytaxyear.SubscriptionstoyourStocksandSharesISAmaynotexceedthemaximumamountpermittedbytheISARegulationsduringanytaxyear.Forthepurposesofthisprovisionataxyearmeans6Aprilinoneyearto5Aprilthefollowingyear.

42.3 InordertoprovideyouwithaStocksandSharesISA,youconfirmandundertakethatanyofyourmoneyorassetsheldwithintheStocks

andSharesISAwillbekeptfreefromanythird-partycharge,lien,pledgeorencumbranceandinallcasesarebeneficiallyownedbyyou.

42.4 Youmaytransferanexistingindividualsavingsaccounttoyouraccountwithusfromanotherentityauthorisedtomanageindividualsavingsaccounts(“AccountManager”).Usuallywewillrequiresuchatransfer

tobeeffectedincash,butwereservetherighttoacceptatransferinkind.TransfersmustbemadedirectlyfromyourexistingAccount

Managertous.

42.5 AssetswithintheStocksandSharesISAareheldbyusinaccordancewiththeprovisionsrelatingtoourcustodyservicesetoutinClause29.

42.6 IntheeventofcashbeingheldwithinyourStocksandSharesISA accountandwhereanyinterestisearnedonthatcash,itwillbe paidgross.

42.7 Wewillarrange,ifyouelect,foryouto:

(a) receiveacopyoftheannualreportandaccountsissuedbyevery companyorotherconcerninrespectofshares,securitiesorunitswhich

arehelddirectlyintheStocksandSharesISA;and

(b) beable(subjecttoanyprovisionsmadebyorunderanyother enactment)to:

(i) attendshareholders’,securitiesholders’orunitholders’meetings;

(ii) vote;and

(iii) receive,inadditiontotheannualreportandaccounts,anyother informationissuedtoshareholders,securitiesholdersorunitholders.

42.8 Ifyouwishtomaketheseelectionsyoushouldnotifyusinwriting.Afeemaybepayableassetoutinthefeeschedule.

42.9 WemayarrangeforathirdpartytocarryoutsomeoralladministrativefunctionsandresponsibilitiesassociatedwiththeoperationofyourStocksandSharesISA.Wherewedoso,wewillsatisfyourselvesasfaraspossiblethatsuchpersoniscompetentandabletocarryoutthosefunctionsandresponsibilities.

42.10 Unlessyouelectotherwise,interestearnedoncashondeposit, dividendincome,andincomedistributionsreceivedbyusonyourbehalf

willbereinvested.Ifyouelecttoreceiveincome,paymentswillbe madeatintervalsadvisedtoyoutoanaccountnominatedbyyou.

Incomepaymentsmaycomprisedividendincome(whichmayinclude equalisationpayments),interestdistributionsandinterestearnedon

cashheldondeposit.Whereapplicable,incomepaymentswillbemadenetofperiodicalfeesattributabletoyourStocksandSharesISAaccount.Incomepaymentsaresubjecttoaminimumof£10havingbeenaccruedintheperiod.Iftheincomelevelisnotmetthemonieswillbe

retainedwithintheStocksandSharesISAaccountandpaidoutatthenextincomedate.

42.11 YouwarrantthatallinformationgivenonyourStocksandSharesISA applicationortransferformandthatyouprovidetousfromtimetotime

iscorrectwhengiven.Ifsuchinformationchanges,youmustsupplydetailsofsuchchangestousassoonasisreasonablypracticableaftersuchachange.Inadditionyouagreetosupplyallfurtherinformationthatwereasonablyrequest.

42.12 Wewillnotifyyouif,byreasonofanyfailuretosatisfytheprovisionsof theISARegulations,aStocksandSharesISAhas,orwill,becomevoid.

42.13 YoushouldbeawarethatundertheISARegulationsyourStocksandSharesISAaccountmustbeterminatedintheeventofyourdeath.

Asaresult(unlessotherwisepermittedundertheISARegulations)thetaxbenefitsassociatedwithyourStocksandSharesISAaccountwillceasebecauseyouceasetoqualifyforaStocksandSharesISA.Intheeventofyourdeath,theassetsheldwithintheISAaccountwillbeavailableforsaleortransferontheBusinessDayfollowingthereceiptbyusofthegrantofrepresentationorequivalent.

42.14 Youmayprovideuswithwritteninstructionsto:

(a) transferyourStocksandSharesISAorpartofyourStocksandSharesISAtoanotheraccountmanager;or

(b) transferorpayallorpartoftheinvestmentsheldintheStocksandSharesISAandproceedsarisingfromthoseinvestmentstoyou.

Werequire30daysnoticeinordertoeffectanytransferofyourStocksandSharesISA.

Please note: The following provisions of these Investment Services Terms (Part 3) apply to all non-managed advisory services which were

provided to you by SG Kleinwort Hambros Bank Limited immediately prior to 6 November 2017 (the “Effective Date”) and which following the Effective Date will continue to be provided by SG Kleinwort Hambros Bank Limited.

43 Non-ManagedAdvisoryService43.1 Wemayfromtimetotime,atourdiscretion,provideinformation,

adviceandrecommendations,butyouwillmakeyourowninvestmentdecisions.Yourportfoliowillnotbeactivelymanagedandwillnotbeallocatedaninvestmentstrategy.RecommendationswillbemadebasedonKleinwortHambros’viewsbutwithoutregardtothecompositionofyourportfoliootherthantoensureitiswithinyourriskprofile.

43.2 Wewillnottakeanyresponsibilityfortheongoingmanagementofyourportfoliounderthisserviceorbeobligedtoprovideongoingadvice.

WewillcontactyouinrelationtoyouraccountwherethereisachangeintheKleinwortHambros’recommendationinrespectofoneormore

ofyourholdings.Wewillgiveinvestmentadvicetoyoubasedontheinformationyouhaveprovidedtousintheclientservicesquestionnaireandmaydealforyouuponreceiptofyourinstructions.

43.3 Ifweadviseyouthatyourproposedcourseofactionisnotsuitableforyoubutyouneverthelesswishtoproceedwiththetransaction,we

willonlyacceptyourorderonanexecution-onlybasis.Insuch circumstances,wewillinformyouatthetimethatwewillexecuteyour

orderonthatbasisandrequireyoutoprovidewrittenconfirmation ofyourinstructions.Wemayproceedwiththetransactionevenwhen youareactingcontrarytoouradvice.


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1 Introduction1.1 Weareobligedtoprovideappropriateguidanceonandwarningsof therisksassociatedwiththefinancialinstrumentswhichwemay tradeinfromtimetotime.Thisnoticeprovidesgeneralinformationonly.

Itcannotdisclosealltherisksandothersignificantaspectsoffinancial instruments.Youshouldnotdealintheseproductsunlessyou understandtheirnatureandtheextentofyourexposuretorisk.You

shouldalsobesatisfiedthattheproductissuitableforyouinthelight ofyourcircumstancesandfinancialposition.

1.2 Theprovisionofthisinformationtoyoudoesnotconstituteinvestmentadvicetoyounorarecommendationthatanyofthefinancialinstrumentslistedaresuitableorappropriateforyou.

2 General Risks Volatility2.1 Thevalueofinvestmentsandtheamountofincomederivedfrom themmaygodownaswellasup.Allinvestmentscanbeaffectedbya

varietyoffactors,includingmacro-economicmarketconditionssuchas theinterestrateorexchangerateenvironment,orothergeneralpolitical

factorsinadditiontomorecompanyorinvestmentspecificfactors.

Complexandnon-complexfinancialinstruments2.2 ApplicableRegulationsdistinguishbetween“complex”and “non-complex”financialinstrumentsforthepurposesoftheirinvestor protectionrules.Non-complexfinancialinstrumentsincludeshares

admittedtotradingonaregulatedmarket,bondsandunitsinan UndertakingforCollectiveInvestmentinTransferableSecurities

(“UCITS”)providedthattheydonotembedaderivativeorhavesimilarfeatures.Derivativesandwarrantswillalwaysbecomplexfinancial

instruments.StructuredproductsandunitsinsomeCollective InvestmentSchemesmayalsobedeemedcomplexfinancial instruments.

2.3 Anyinvestmentcarriesrisk,buttherisksassociatedwithcomplex financialinstrumentsareusuallysignificantlygreaterthanthose associatedwithnon-complexfinancialinstruments.Wewillassess

thesuitabilityofanycomplexinstrumentforyouwhenmanagingyourportfolioormakinginvestmentrecommendationsand,forexecution-onlyclients,wewillconductanappropriatenessassessmentofwhether

youhavethenecessaryexperienceandknowledgetounderstandtherisksinvolved,asdetailedinClause6above.

Foreignmarkets2.4 Foreignmarketswillinvolvedifferentrisksfromthemarket(s)inour jurisdiction(s).Insomecasestheriskswillbegreater.Thepotentialfor

profitorlossfromtransactionsonforeignmarketsorinforeign denominatedcontractswillbeaffectedbyfluctuationsinforeign exchangerates.

Currencyrisk2.5 Theinvestmentcurrencyofaninvestmentmaybedifferentfromyour

homecurrency,inwhichcaseyouwouldbearacurrencyriskinadditiontotheunderlyingriskoftheinvestment.Movementsinexchangeratesmaycausethevalueofaninvestmenttofluctuateeitherinafavourableorunfavourablemanner.

Gearing2.6 Theuseofborrowingtoinvest(alsoknownas“gearing”or“leverage”)

increasesboththevolatilityandtheriskofaninvestment.Thisappliesifacompanyhassignificantborrowings,orifaninvestmentvehicle

otherwiseallowsaninvestortogainmuchgreatereconomicexposuretoanassetthanispaidforatthepointofsale.Thiscanbedone,forexample,byborrowing,byinvestinginwarrantsorderivativesorbystructuringtherightsofholdersofaninvestment.Ifaninvestmentis“geared”or“leveraged”,arelativelysmallmovementinthepriceoftheunderlyinginstrument,whetherfavourableoradverse,couldresult

inalargermovementinthepriceoftheinvestment.

2.7 Theuseofgearingorleveragemayresultin(a)movementsintheprice oftheinvestmentsbeingmorevolatilethanthemovementsinthepriceof

theunderlyinginvestments;(b)theinvestmentbeingsubjecttosuddenandlargefallsinvalue;and(c)aninvestorgettingbacknothingatall

ifthereisasufficientlylargefallinvalueintheinvestment.Inaddition,theimpactofinterestcostscouldleadtoanincreaseinanyrateofreturnrequiredtobreakeven.

Liquidityandnon-readilyrealisablesecurities2.8 Someinvestmentsmaybeilliquid,meaningtheydonothaveareadily

availablemarketonwhichtheycanbeboughtandsold.Consequentlyitmaybedifficultforaninvestortoobtainreliableinformationabouttheseinvestmentsandtherisksassociatedwiththem.Itmaybedifficultforaninvestortoselltheseinvestmentsatareasonablepriceandwithinpreferredtimeframes.Inextremecircumstances,itmaybedifficulttosellsuchinvestmentsatanyprice.

2.9 Youshouldnotinvestinsuchaninvestmentunlessyouhavecarefullythoughtaboutwhetheryoucanafforditandwhetheritisrightforyou.ExamplesofinvestmentsthatareusuallyregardedasliquidorreadilyrealisablearegovernmentorpublicsecuritiesandanyothersecurityadmittedtolistingonaregulatedmarketinanEEAState.

Stabilisation2.10 Wemay,fromtimetotime,recommendtransactionsinsecuritiestoyou,

orcarryoutsuchtransactionsonyourbehalf,wherethepricemayhavebeeninfluencedbymeasurestakentostabiliseit.

2.11 Stabilisationenablesthemarketpriceofasecuritytobemaintainedartificiallyduringtheperiodwhenanewissueofsecuritiesissoldtothepublic.Stabilisationmayaffectnotonlythepriceofthenewissuebutalsothepriceofothersecuritiesrelatingtoit.Thisprocessisused

inordertohelpcounterthefactthat,whenanewissuecomesontothemarketforthefirsttime,thepricecansometimesdropfora

timebeforebuyersarefound.

2.12 Stabilisationiscarriedoutbya“stabilisationmanager”(normallythefirmchieflyresponsibleforbringinganewissuetomarket).Aslongasthestabilisingmanagerfollowsastrictsetofrules,heisentitledtobuybacksecuritiesthatwerepreviouslysoldtoinvestorsorallottedtoinstitutionswhichhavedecidednottokeepthem.Theeffectofthismaybeto

keepthepriceatahigherlevelthanitwouldotherwisebeduringtheperiodofstabilisation.

2.13 Thestabilisationrules:(a) Limittheperiodwhenastabilisingmanagermaystabiliseanewissue;

(b) fixthepriceatwhichhemaystabilise(inthecaseofsharesand warrantsbutnotbonds);and

(c) requirehimtodisclosethathemaybestabilisingbutnotthatheis actuallydoingso.

2.14 Thefactthatanewissueorarelatedsecurityisbeingstabilisedshouldnotbetakenasanyindicationofthelevelofinterestfrominvestors,norofthepriceatwhichtheyarepreparedtobuythesecurities.

Suspensionsoftrading2.15 Undercertaintradingconditionsitmaybedifficultorimpossibleto

liquidateaposition.Thismayoccur,forexample,attimesofrapidpricemovementifthepricerisesorfallsinonetradingsessiontosuch

anextentthatundertherulesoftherelevantexchangetradingis suspendedorrestricted.Placingastop-lossorderwillnotnecessarily

limityourlossestotheintendedamounts,becausemarketconditionsmaymakeitimpossibletoexecutesuchanorderatthestipulatedprice.

Taxation2.16 Thetaxtreatmentofaninvestmentforindividualclientsisrelevantonly

tothespecificcircumstancesofeachclient.Therecanbenoguaranteethatthenature,basisorincidenceoftaxationmaynotchangeduringthelifetimeofaninvestment.Thismaycausepotentialcurrentorfuturetaxliabilities,andyoushouldbeawareofthetaxtreatmentofanyinvestmentproductbeforeyoudecidetoinvest.

2.17 Ifyourcircumstancesarechanging,orifyouareuncertainaboutanyaspectofhowaninvestmentmightrelatetoyourowntaxposition,wewouldrecommendthatyouseekprofessionaltaxadvice.Wedonotprovidetaxadvice.

3 InvestmentSpecificRisks Shares3.1 Ashareisaninstrumentrepresentingashareofownershipina corporateentity,suchasacompany.

Commonrisks3.2 Ashareholderbecomesaco-ownerofthecompanyandthusthe outcomeofhisinvestmentwilldependonthesuccessorotherwiseof

thecompany.Shouldthecompanyfail,aninvestormayloseallofhisoriginalinvestment.

3.3 Sharepricesmayundergounforeseeablepricefluctuationscausingrisksofloss;thesefluctuationsmayderivefromgeneralmarket

conditionsorspecificissuesaffectingthecompany.Furthermore,thecompanymaychoosenottopayouttoinvestorssignificantdividends

oranydividendsatall.Anyconcentrationofshareinvestmentson aspecificsectorwillexposeaninvestortomorevolatilityinthemarket

thaniftheinvestorhadamorebalancedshareportfolio.

3.4 Therisksinvolvedinequityinvestmentcanoftenbemanaged throughinvestmentviadiversifiedinvestmentvehicles,orbyinvesting

directlyinawiderangeofdifferentcompanies,industries,countries andcurrencies.

Annex: Risk Warnings


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Quotedshares3.5 Quotedsharesareboughtandsoldonstockexchangesandtheirvalue

willincreaseordecreasedependingonmarketconditions.Thesesharesaresubjecttoahighdegreeofregulation.Informationaboutcompanieswhosesharesaretradedwillbepubliclyavailabletoinvestors.Shareslistedonaregulatedmarket(suchastheLondonStockExchange)

willbesubjecttogreaterregulationthanthoseonamultilateraltradingfacility/alternativetradingsystem.Sharesinemergingmarketsmay

bemoredifficulttobuyandsellthanthoseinmoredevelopedmarkets.

Unlistedshares3.6 Sharesinunlistedcompaniesgenerallyposegreaterrisksforinvestors

astheyarelessliquidthanquotedsharesandtheirpriceispotentiallymorevolatile.Suchcompaniesarelikelytobehighriskventuresandmayhaveanunproventradinghistoryormanagementteam.Ifyouneedtosellsharesinunlistedcompaniesatshortnotice,itmaybedifficulttofindabuyerandyoumaysellthesharesforaconsiderablylowerpricethanyouboughtthem.

Pennyshares3.7 Thereisanextrariskoflosingmoneywhensharesareboughtinsome

smallercompaniesincludingpennyshares.Thereisabigdifference betweenthebuyingpriceandthesellingpriceoftheseshares.Ifthey

havetobesoldimmediately,youmaygetbackmuchlessthanyou paidforthem.Thepricemaychangequicklyanditmaygodownas wellasup.

Bonds3.8 Abondisadebtsecurity,usuallyissuedbyacompany.Theissuerowes

thebondholderadebtandisobligedtorepaythecapitalatalaterdate,knownasmaturity.Interestispayableonthebond,usuallyatafixed

rate.Themoresecurethecompany,thegreaterthelikelihoodthatitwillrepaythebond.Companiesissuingbondswillberatedbycreditratingagencies,reflectingtheagency’sassessmentofthechanceofthe

companydefaultingonpayingtheinterestorthecapital.

3.9 Investingingovernmentbonds(knownasgiltsintheUK)isgenerally consideredtobelessriskythaninvestingincompanybondsasthe

bondsarebackedbyagovernment.

3.10 Thevalueofbondsissuedbyacompanywillusuallybelessaffectedbythecompany’sprofitsthanthevalueofitsshares,asthereturnonthebondislessaffectedbythecompany’sperformance.However,bondvalueswillbeaffectedbyinterestratesastheattractivenessofinterestpaymentsonabondwillvarydependingoncomparisonwiththeinterestratescurrentlyavailableandthemarket’sexpectationsabouthow

interestrateswillmoveinthefuture.Anotherriskisthattheissuerof thebondmaybecomeinsolventandsobeunabletopayinterestonthe

bondorrepaythebondsothelengthoftimeuntilthebondmatures willbeanotherfactorinassessingitsrisk.

Lifeassuranceproducts3.11 Lifeassurancebondsareaformofinsurancecontractwhichprovidean

elementofinsuranceinthecaseofthedeathofthecoveredperson(s)inadditiontohavinganongoingvalueasaninvestment(asopposedtoexpiringworthlessattheendofadefinedperiodorterm).

3.12 Lifebondsareissuedbyinsurancecompanies,andaninvestmentwillbesubjecttotheabilityoftheinsurancecompanytorepaythesumsowingtoaninvestorwhentheyfalldueforpayment.Thismeansthatthe

creditworthinessoftheinsurancecompanyisimportantinmuchthesamewayasforanyotherbond.

3.13 Insomecasesthereturnsavailablefromalifebondarelinkeddirectlytoaspecificpoolofassetsheldbytheinsurancecompany.Inothercasesthereturnscouldbelinkedmoregenerallytotheprofitsofthecompanyingeneral,whichreducestheoveralltransparencyofreturns.

3.14 Ifyouwishtoinvestinalifebond,youwillbepresentedwithspecificinformationaboutthetypeofcontract,itstermsandmoregeneral

informationabouttheinsureranditsfinancialstrength.Pleaserefertothisdocumentationforspecificdetailsaboutthepolicyandamoredetaileddescriptionoftheinvestmentrisks.

RegulatedFunds3.15 Regulatedcollectiveinvestmentproducts(knownasfunds)include

UnitTrusts,InvestmentTrustsandOpen-EndedInvestmentCompanies(“OEICs”,alsoknownas“ICVCs”–InvestmentCompanieswithVariableCapital).InvestmentTrustsarelistedcompanies,withsharestradedontheLondonStockExchange;UnitTrustsandOEICsaretradedthroughthescheme’soperatorormanager.

3.16 Fundsallowindividualinvestorstopooltheirmoneywiththoseofotherinvestors.Thisenablesthemtoparticipateinawiderrangeof

investmentsthanwouldbefeasibleforanindividualinvestorthroughdirectinvestment.

3.17 Thevalueoftheunitsorsharesinacollectiveinvestmentproductwill varydependingonthevalueoftheunderlyinginvestmentsofthefund.

Consequentlytherisksrelatingtocollectiveinvestmentproductswilldependontherisksinvolvedintheunderlyinginvestmentsmadebytheschemeinquestion.Themorespecialisttheinvestment,themore

volatilethepriceoftheinvestment.Furthermore,thevalueofanyincome(intheformofdividendsorinterest)andtheoriginalinvestmentitself

mayfallaswellasrise.Thereisnoguaranteethattheinvestorwillreceivealloranyofhisoriginalinvestment.

3.18 Theliquidityoffundsvariesenormously.Aninvestormaynotbeable torealisehisinvestmentwhenhechoosesbecausetheunderlying

assetsmaynotbereadilysaleable.Somefundsmaybeilliquidbecause opportunitiestowithdrawfromthefundduringtheinvestmentperiodare

rare.Somefundsmayalsoimposepenaltiesoninvestorswhoredeemtheirinvestmentbeforeaspecificdate.

3.19 Somefundsmayalsohaveportfoliosthatarehighlygeared(see “gearing”above)andsoincuragreaterriskthattheinvestormaymake

significantlosses.

3.20 RegulatedfundsareeitherUCITSorAlternativeInvestmentFunds(AIFs)thatareregulatedintheEEA.AIFsaresubjecttodifferentrestrictions,andinvestorsinAIFshavedifferentprotectionscomparedtoUCITS.Everyregulatedfundhasitsownsetofriskswhicharesummarised,alongwithotherkeyinformation,ineitheraKIID(forUCITS)oraKID(forotherfunds).SomefundsarenotcurrentlyregulatedintheEEAornotintendedforpromotiontothegeneralpublicandcarrygreaterrisk–see“non-mainstreampooledinvestments”below.

Non-MainstreamPooledInvestments(NMPIs)3.21 NMPIsusetechniquestoextractreturnsfromthemarketsotherthan thepurchaseoflistedsecurities.Thisofteninvolvestheuseof derivativesandleverage.TheseinvestmentsareunregulatedintheUK

becausetheyarenotauthorised,orotherwiseapproved,forgeneralpromotionintheUKbytheFCA.Theydonotcarrywiththemthenormalinvestorprotectionrightsaffordedtoregulatedfunds.

3.22 Everyinvestmenthasitsownsetofrisks,whicharelaidoutinthe associatedprospectusorofferingmemorandumor,ifapplicable,KID.

Thetypeofstrategiesandtheinvestmentsenvisagedbyaparticularfundwillbeakeydeterminantofhowriskytheinvestmentwillbe.

Strategiesmayrangefromlowerriskabsolutereturnfundsuptohighriskorspeculativefundswhichmakeuseofextensiveleverageinanattempttomakemaximumgainfromtheirinvestmentstrategy.

3.23 InvestmentsundertakenbyNMPIs,suchashedgefunds,maybe narrowlybasedaroundaspecifictypeofassetortradingstrategy,and

thereturnsexperiencedbyinvestorsinthesefundsmaybeadverselyaffectedbyveryspecificmarketorindustrycircumstances.Itisthereforeimportanttounderstandthetypeofstrategyandinvestmenttobe

usedinanyNMPIfundpriortoinvestment.

3.24 NMPIstypicallycarrythefollowingrisks:(a) Managerrisk:Inmanycasesperformanceisreliantuponsmallteamsor

justoneortwoindividuals.

(b) Concentrationofinvestments:NMPIsusuallyholdfewerinvestmentsthanregulatedfundsandconcentratetheirinvestmentsinparticularareas.Asaresulttheybecomemoresusceptibletofluctuationsinvalueaffectingparticularregionsorsectors.

(c) GearingorLeverage:NMPIsofteninvolveadegreeofgearingor leverage,sothatarelativelysmallmovementinthepriceofthe underlyinginvestmentresultsinamuchlargermovement,unfavourable

orfavourable,inthepriceoftheinstrument.

(d) Derivatives:Managerswilloftenusederivativestohedgeagainstrisks.Onoccasionsduringseveremarketconditions,thefundmayexperienceunanticipatedlossesthatcanbemuchgreaterthanthatassociated

withtheunderlyinginvestment.

(e) Shortselling:Shortsellinginvolvesthesaleofsecuritiesthatthe managerdoesnotown.Therunningofashortpositionnormallygives

risetounlimitedexposure.

(f) Valuation:NMPImanagersmayofteninvestinlessliquidinstrumentswherevaluationsbecomemoresubjectiveandlessfrequent.

(g) Liquidity:ManyoftheinvestmenttechniquesusedintheNMPIindustryinvolveilliquidfinancialinstruments.Themarketprices,ifany,forsuchinstrumentsmaybevolatile,andamanagermaynotbeabletosellatfairvaluewhendesired.

(h) Currencyrisk:TheinvestmentcurrencyofanNMPImaybedifferent fromaninvestor’shomecurrency,inwhichcasetheinvestorbearsa

currencyriskinadditiontotheunderlyingriskoftheinvestment.


(i) Legal,taxandregulatory:NMPIsmaybeaffectedbylegal,taxandregulatorychangesthatmaybeintroducedwithlittleornowarning.

Achangeinregulationsmayaffecttheabilityofamanagertocontinuetrading,andcouldpotentiallypreventthemfromexitingexisting

investments,thusgivingrisetolosses.

Commodities3.25 Commodities(suchaspreciousmetals,othermineralsandagricultural

products)havehistoricallybeenahighlyvolatileassetclassanddifferentmarketconditionsaffecttheirvalueandthevalueofdifferenttypesofcommoditiestoagreaterorlesserdegree.

Privateequity3.26 Privateequitycommonlyinvolvesinvestinginunlistedcompanies, forexampleinventurecapital,buyoutsandspecialsituations.The companiesconcernedwillthereforeraisefinanceprivatelyandnotbe

subjecttostringentlistingrulesorfilingrequirementsasaresult.Privateequityfundsmayinvestinawiderangeofunlistedcompanies;they

maybesmallstart-upcompanieswithlittleornoproventrackrecord,andrangeuptofirmswhichareofasignificantsizewithalongandestablishedtradinghistory.

3.27 Privateequityinvestmentstypicallycarrythefollowingrisks:(a) Capital:Investorsinprivateequityinvestmentsmustbepreparedto acceptthattheymaynotrecouptheirinvestmentinfull,andmaystand tolosetheirinvestmentinitsentirety.

(b) GearingorLeverage:Privateequityfirmstypicallyusehighlevelsof gearingtobolstertheirreturnsbutthisalsoamplifiestherisk.

(c) Liquidity:Privateequityinvestmentfundsintheformoflimited partnershipstypicallyhaveaninvestmentperiodofoverfiveyears. Thereisnorecognisedsecondarymarketinsuchprivateequity investmentsandmanyimposelong“lockup”periodsduringwhichthe investmentcannotbesold.

(d) Drawdown:Oncethecommitmenthasbeenmadetoinvestinaprivateequityinvestment,thepenaltyforfailuretohonourthecommitmentcanbeextreme,uptoandincludingcompleteforfeitureofanyrightsalreadyinvestedinaprivateequityinvestment.Investorsshouldbemindful

ofthenoticeperiodrequiredfordrawdowns,whichmaybeasshortas sevendaysandwhichwillusuallyrequirepaymentsoveranumber ofyears.

(e) Legal,taxandregulatory:Privateequityinvestmentsmaybeaffected bylegal,taxandregulatorychangesthatmaybeintroducedwithlittleor

nowarning.Achangeinregulationsmayaffecttheabilitytodivest portfoliocompaniesandcouldgiverisetolosses.

Structuredproducts3.28 Themarketvalueofstructuredproductscanbevolatileandsuch investmentscancarryahighriskofloss.Arelativelysmalladverse marketmovementintheunderlyingassetsorindexmayresultinloss oftheoriginalinvestmenttogetherwithanycommissionorother transactionchargesandalso,inthecaseofmarginedtransactions,in anunquantifiablefurtherlossexceedinganymargindeposited.

3.29 Similartobonds,structuredproductsareexposedtothecredit oftheproductissuer,meaningthatrepaymentcouldbeatriskifthe

issuerisnotabletorepaythesumsdueunderthetermsoftheproduct.Someproductsmayincludeaguaranteetomitigatethesepotential

creditrisks,thoughtheguaranteemaybegivenbyacompanyinthesamegroupastheissuer.Investorsshouldbeawarethatthereturn

ofcapitalinvestedattheendoftheinvestmentperiodisnotguaranteedandthereforeinvestorsmaygetbacklessthanwasoriginallyinvested.

3.30 Investorsshouldunderstandboththenatureoftheunderlyingassets andtheextentoftheireconomicexposuretothoseassets.Insome

casesstructuredproductsmayofferhighincomeorahighlevelof participationinthecapitalgrowthexperiencedbytheunderlyingassets.

Theseproductsgenerallydonotincorporatecapitalprotection,andanythatisprovidedmaybedependentonafinancialindexorbasketofindicesmeetingcertainconditionsduringtheproductlife(suchas

aminimumvalue).Suchproductsgenerallyincludeleverage,andtheirvaluecanbesubjecttosuddenandlargefallsiftheconditionswhichdisapplycapitalprotectionarise.

3.31 Investorsshouldbeawarethattheproducttermsdescribedareonlyindicative,andonlyapplytoinvestorswhoinvestatlaunchandwhoholdtheproductuntilfinalmaturity.Investorsshouldbeawarethatearlyredemptionorsecondarymarketpurchasecouldresultinacapitalloss,evenwheretheproducttermsprotectorguaranteereturnofthenominalamountpurchased.Theseproductsmayalsonotbereadilyrealisablewhichmeansthatitmaybedifficulttoliquidateorsellaproductof

thistype.

3.32 Investorsinproductswhichhaveeitherconditionalornocapital protectionshouldonlyinvestinthemiftheyarepreparedtosustaina

totalorsubstantiallossofthemoneythattheyhaveinvested,plusanycommissionorothertransactioncharges.

Warrantsandderivatives3.33 Althoughwarrantsand/orderivativescanbeutilisedforthemanagement

ofinvestmentrisk,someoftheseproductsareunsuitableformany investors.Thiscategoryofinvestmentscoversaverybroadrangeof

financialinstrumentswhichcanbeusedeitherforlowcostrisk managementpurposes,orforachievingspeculativeexposuretospecific

economicrisks.Beforeinvestingorauthorisinganothertoinvest inderivativesonyourbehalf,youshouldtakecaretounderstandthe followingimportantaspectsofthosederivatives:

(a) Thecharacteristicsandrisks/volatilityoftheasset(s)towhichacontractislinked(the“underlying”);

(b) anyrelevantmarketquoteconventions,suchasthelotsizeofacontractandthevalueattributedtomovementsinthevalueoftheunderlying;

(c) the“leveraged”exposuretopricemovementsintheunderlying,whichsignificantlyincreasesvolatility;

(d) thesumsyouareabletoaffordtolosebeforeyoumaywishtocloseout;

(e) howdifferentinvestmentsinderivativesmightinteractwithoneanother;

(f) anyongoingresponsibilitiesyoumayhaveduringthelifeofthecontract,suchasanyrequirementstopostcashamountsas“margin”,andthepotentialconsequencesoffailuretodoso;

(g) anyactionyoumayneedtotakeinordertoexerciseoroptfor settlementatorbeforeexpiry;and

(h) thepersonthatwillberesponsibleforpayinganysumsowingtoyoueitherduringthecourseofthecontractoratmaturityorexpiry,andthepossibilitythatthispersonwillbeunabletorepaythesesumswhen

theyfalldue.

3.34 Ifyouareunsureofanyoftheseorotheraspectsofaderivativescontractyouareconsideringenteringinto,pleaseconsideryouractionscarefullyandconsultaprofessionalfinancialadvisorasnecessary.

Warrants3.35 Awarrantisatime-limitedrighttosubscribeforshares,bondsor governmentsecuritiesandisexercisableagainsttheoriginalissuerof theunderlyingsecurities.Arelativelysmallmovementinthepriceof

theunderlyingsecurityresultsinadisproportionatelylargemovement,unfavourableorfavourable,inthepriceofthewarrant.Theprices

ofwarrantscanthereforebevolatile.Itisessentialforanyonewhois consideringpurchasingwarrantstounderstandthattherightto subscribewhichawarrantconfersisinvariablylimitedintime.This

meansthatifyoufailtoexercisethisrightwithinthepredeterminedtimescale,theinvestmentbecomesworthless.Youshouldnotbuyawarrantunlessyouarepreparedtoloseallofthemoneyyouhave

invested,plusanycommissionorothertransactioncharges.

Off-exchangewarrants3.36 Transactionsinoff-exchangewarrantsmayinvolvegreaterriskthan dealinginexchangetradedwarrantsbecausethereisnoexchange marketthroughwhichtoliquidateyourpositionorassessthevalueof

thewarrantoryourexposuretorisk.Bidandofferpricesneednotbequoted,andevenwheretheyare,theywillbeestablishedbydealers

intheseinstruments.Consequentlyitmaybedifficulttoestablishwhat isafairprice.

Futures3.37 Transactionsinfuturesinvolvetheobligationtomake,ortotake, deliveryoftheunderlyingassetofthecontractatafuturedate,orin

somecasestosettlethepositionwithcash.Theycarryahighdegreeofrisk.Thegearing,orleverage,oftenobtainableinfuturestradingmeansthatasmalldepositordownpaymentcanleadtolargelossesaswell

asgains.Italsomeansthatarelativelysmallmovementcanleadtoa proportionatelymuchlargermovementinthevalueofyourinvestment,

andthiscanworkagainstyouaswellasforyou.Futurestransactionshaveacontingentliability,andyoushouldbeawareoftheimplicationsofthis,inparticularthemarginingrequirements,asdescribedunderthesectionheaded“Contingentliabilitytransactions”.

Buyingoptions3.38 Buyingoptionsinvolveslessriskthanselling(or“writing”)options because,ifthepriceoftheunderlyingassetmovesagainstyou,you cansimplyallowtheoptiontolapse.Themaximumlossislimited tothepremium,plusanycommissionorothertransactioncharges.

Part 3


However,ifyoubuyacalloptiononafuturescontractandyoulater exercisetheoption,youwillacquirethefuture.Thiswillexposeyouto therisksdescribedunder“Futures”aboveand“Contingentliability transactions”overleaf.

Writingoptions3.39 Ifyouwriteanoption,theriskinvolvedisconsiderablygreaterthan buyingoptions.Youmaybeliableformargintomaintainyourposition

andalossmaybesustainedwellinexcessofthepremiumreceived. Bywritinganoption,youacceptalegalobligationtopurchaseorsell theunderlyingassetiftheoptionisexercisedagainstyou,howeverfar

themarketpricehasmovedawayfromtheexerciseprice.Ifyoualreadyowntheunderlyingassetwhichyouhavecontractedtosell(whentheoptionswillbeknownas“coveredcalloptions”)theriskisreduced.Ifyoudonotowntheunderlyingasset(“uncoveredcalloptions”)theriskcanbeunlimited.Onlyexperiencedpersonsshouldcontemplatewriting

uncoveredoptions,andthenonlyaftersecuringfulldetailsofthe applicableconditionsandpotentialriskexposure.

Contractsfordifferences3.40 Futuresandoptionscontractscanalsobereferredtoas“contractsfor

differences”.ThesecanbeoptionsandfuturesontheFTSE100indexoranyotherindex,aswellascurrencyandinterestrateswaps.However,unlikeotherfuturesandoptions,thesecontractscanonlybesettled

incash.Investinginacontractfordifferencecarriesthesamerisksas investinginafutureoranoption.Transactionsincontractsfor differencesmayalsohaveacontingentliability.

Contingentliabilitytransactions3.41 Contingentliabilitytransactions,whicharemargined,requireyouto

makeaseriesofpaymentsagainstthepurchaseprice,insteadofpayingthewholepurchasepriceimmediately.

3.42 Ifyoutradeinfuturesandcontractsfordifferencesorselloptions,youmaysustainatotallossofthemarginyoudepositwithyourfirmtoestablishormaintainaposition.Ifthemarketmovesagainstyou,youmaybecalledupontopaysubstantialadditionalmarginatshortnoticetomaintaintheposition.Ifyoufailtodosowithinthetimerequired,yourpositionmaybeliquidatedatalossandyouwillberesponsiblefor

theresultingdeficit.Evenifatransactionisnotmargined,itmaystillcarryanobligationtomakefurtherpaymentsincertaincircumstances.

Contingentliabilityandcarrymarginrisksareexplainedfurtherin Clause24oftheseInvestmentServicesTerms.

Off-exchangederivatives3.43 Whilesomeoff-exchangemarketsarehighlyliquid,transactionsin off-exchangeornon-transferablederivativesmayinvolvegreaterrisk

thaninvestinginon-exchangederivativesbecausethereisnoexchangemarketonwhichtocloseoutanopenposition.Itmaybeimpossible

toliquidateanexistingposition;toassessthevalueoftheposition;or toassesstheexposuretorisk.Bidpricesandofferpricesneednot bequoted,and,evenwheretheyare,theywillbeestablishedbydealers intheseinstrumentsandconsequentlyitmaybedifficulttoestablish

whatisafairprice.

Securitisedderivatives3.44 Securitisedderivativesarederivativeproductssuchascovered warrantsandcertificatesthatarefreelytradedandarelistedonstock

exchanges.Theyenableinvestorstohaveexposuretoawiderangeofinvestmentssuchasshares,indices,commoditiesandinterestrateswithoutinvestingdirectlyintheunderlyinginstrumentitself.Securitised

derivativesmaygiveyouatime-limitedrighttoacquireorselloneormoretypesofinvestment,whichisnormallyexercisableagainst

someoneotherthantheissuerofthatinvestment.Theymaygiveyourightsunderacontractfordifferences,whichallowforspeculation

onfluctuationsinthevalueofthepropertyofanydescriptionoranindex,suchastheFTSE100Index.Theseinstrumentsofteninvolveahighdegreeofgearingorleverage,sothatarelativelysmallmovementinthepriceoftheunderlyinginvestmentresultsinamuchlargermovement,unfavourableorfavourable,inthepriceoftheinstrument.Theprice

oftheseinstrumentscanthereforebevolatile.Theseinstrumentshave alimitedlife,andmay(unlessthereissomeformofguaranteedreturn totheamountyouareinvestingintheproduct)expireworthlessif theunderlyinginstrumentdoesnotperformasexpected.Youshould

onlyagreetotheuseofsecuritisedderivativesifyouarepreparedtosustainatotallossofthemoneyinvestedinthemplusanycommissionorothertransactioncharges.

Collateral3.45 IfyoudepositCollateralassecuritywithus,thewayinwhichitwillbe treatedwillvaryaccordingtothetypeoftransactionandwhereitis traded.Therecouldbesignificantdifferencesinthetreatmentofyour Collateraldependingonwhetheryouaretradingonarecognisedor designatedinvestmentexchange,withtherulesofthatexchange(and

theassociatedclearinghouse)applying,ortradingoffexchange.

DepositedCollateralmayloseitsidentityasyourpropertyoncedealingsonyourbehalfareundertaken.Evenifyourdealingsshouldultimatelyproveprofitable,youmaynotgetbackthesameassetswhichyoudepositedandmayhavetoacceptpaymentincash.FurtherdetailsastohowyourCollateralwillbedealtwitharesetoutinClause25oftheseInvestmentServicesTerms.

Part 3


Part 4a

Please note: The following provisions of this Private eBanking Service Schedule (Part 4A) apply, in addition to the General Terms (Part 1)

and the Banking Account Terms (Part 2 and Part 2A or Part 2B, as appropriate), to:

(a) all existing Payment Accounts which you held with SG Kleinwort Hambros Bank Limited immediately prior to 6 November 2017 (the “Effective Date”) and which following the Effective Date continue to be held with SG Kleinwort Hambros Bank Limited; and

(b) all new Payment Accounts which you may open and hold with SG Kleinwort Hambros Bank Limited on or after the Effective Date.

1 These Private eBanking Terms1.1 ThePrivateeBankingTermsinthisScheduleareforyourPrivate eBankingService.YourPrivateeBankingServiceistheservicewe

providetoenableyoutoaccessandviewyourAccount(s)andtoprovideinstructionstoususingacomputerorotherdevicelinkedtoour

PrivateeBankingService.

1.2 ThesePrivateeBankingTermsaredividedinto2partsasfollows:

PartA:thosethatapplytoallyourAccountsandserviceswhereyouaccessthemthroughthePrivateeBankingService;and

PartB:thosethatapplyinadditionwhereyouaccessthePrivate eBankingServicethroughanApponyourtabletorsmartphone.

1.3 ThesePrivateeBankingTermsapplytogetherwiththeGeneralTerms, theBankingAccountTerms,theInvestmentServicesTermsandany othertermsandconditionsthatwetellyouapply.Important:Intheevent

ofaconflictbetweenthesePrivateeBankingTerms,theGeneralTerms,theBankingAccountTermsortheInvestmentServicesTerms,thesePrivateeBankingTermswillprevail.

2 Definitions2.1 InadditiontothecapitalisedtermsusedinthesePrivateeBankingTerms whicharedefinedintheGeneralTerms:

Acceptedmeansthatwehavereceived,andwilltakestepstoacton,yourInstructiontomakeapaymentprovideditisnotWaitingApproval;

Account or Accountsmeanstheeligibleaccountoraccounts (ifapplicable)referredtoinClause4ofthesePrivateeBankingTerms;

AppisdefinedinClause22ofthesePrivateeBankingTerms;

Client SystemmeansthecomputerhardwareandperipheralsusedbyyoutousethePrivateeBankingService;

DeviceisdefinedinClause22ofthesePrivateeBankingTerms;

ExecutedmeansthatwehavecompletedactingonyourInstruction. Thisdoesnotmeanthatthebeneficiarybankhascompletedactingon

yourInstruction;

ProcessedmeansthatwearetakingstepstoactonyourInstruction;

Secure USB Devicemeansthesecuritydeviceprovidedbyusorour licensorstoyoucontainingsoftwareandidentitymanagement credentialsthat,togetherwithyourSecurityCodes,enablesyouto

securelyaccessthePrivateeBankingService;

Security Codesmeanstheactivationcodes,useridentificationandpasswordtogainaccesstothePrivateeBankingServiceasmodifiedfromtimetotime;

Supplied Software meansthesoftwareprovidedbyusorourlicensorstoenableyoutousethePrivateeBankingService;

Unplanned OverdrafthasthemeaninggiveninClause37ofthe GeneralTerms;

Waiting ApprovalmeansthattheInstructionrequiresadditionalapprovalbeforewecanAcceptit(forexample,theotherjointaccountholdermayneedtoapproveit,ifathirdpartyhasmadetheInstructionitmayrequireyourapproval,orifanInstructionismadethroughtheAppServicesitmayrequireyourapprovalthroughthewebsite).

PART A: Private eBanking Service Terms and Conditions of Use

3 Setting Up and Using the Private eBanking Service UseoftheService3.1 InordertoaccessthePrivateeBankingService,youfirstneedto

haveanAccountwithus.Youthenneedtosignupandbeapproved forthePrivateeBankingServiceinaccordancewithourregistration requirementsasvariedfromtimetotime.Pleasecontactyour PrivateBankertodoso.

3.2 Onceregistered,wewillsendyouyourSecurityCodesandSecureUSBDeviceenablingustoidentifyyouandforyoutoaccessthePrivateeBankingService.

Services3.3 YoucanusethePrivateeBankingServicetocarryouttheoperations setoutbelow(pleasenotethislistisnotexhaustive):

• viewthebalanceofyourAccount; • viewtransactionsonyourAccount; • executetransfersbetweenyourAccounts; • submitanordertomakepaymentstosomeoneelse’sbank accountwhichmaybeoutsidethejurisdictionoftheUK; • setalertsandnotificationsbyemailorSMS;and • downloadyourfinancialandtaxdocuments,statements andvaluations.

3.4 NotallAccountsarecapableofreceivingtheservicesreferredtoin Clause3.3.AtthetimeofopeningtheAccount(s),yourPrivateBanker

willexplainwhichofyourAccountsarecapableofreceivingsuch services.

SeeingtheAccountsofotherAccountholders3.5 YoucansetupthePrivateeBankingServicetoviewandoperate Accountsofotherindividualsand/ortoallowotherindividuals authorisedbyyoutoviewandoperateyourAccounts,(providedcorrect

mandatesareinplace).PleaserefertoClause17ofthesePrivateeBankingTermsformoreinformation.

Jurisdiction3.6 ThePrivateeBankingServiceisonlyavailabletoyouifyouare:(a)aged 18yearsorover;and(b)aresidentoftheUK,Guernsey,Jerseyor Gibraltar.IfyoumoveoutsidetheUKoranyoftheothermentioned jurisdictionsonapermanentbasis,youmustinformus.Forthe avoidanceofdoubt,thePrivateeBankingServiceisnotavailableto UnitedStatescitizensortoanypersonslocatedwithintheUnitedStates oranyotherjurisdictionwhereitmaybeprohibited. 4 Eligible Accounts4.1 ThePrivateeBankingServicecanbeusedonlywithcertaintypesof

bankaccountsandportfolioinvestmentaccounts.YourPrivateBankercanadviseyouastowhichaccountsareeligibleforusewiththe


4.2 ByapplyingforthePrivateeBankingService,youagreethatthePrivateeBankingServicewillbemadeavailabletoyouonyoureligibleAccountsincludingAccountswhichyouholdwithanotherpersonand,subject

toClause3above,Accountsofthirdpartiesuponwrittenauthorisation inaccordancewithClause17.

5 User Guide5.1 AuserguideinrelationtotheoperationofthePrivateeBankingService

(“UserGuide”)willbeincludedinyourwelcomepackandwillinclude(amongotherthings)informationabouthowtoaccessandoperatethePrivateeBankingService,whatcanbedoneusingthePrivateeBankingServiceandlimitationsontheinformationprovided.ItisimportantthatyoufollowallrelevantguidancewhenaccessingandoperatingthePrivateeBankingService.

5.2 Wemay,fromtimetotime,adviseyouofchangestothewayinwhichyoushouldaccessoroperatethePrivateeBankingServiceanditisimportantthatyoutakeaccountofanysuchchanges.

6 YourResponsibilityforSecurity6.1 Pleasenote:tohelppreventunauthorisedpersonsbeingabletoaccess

informationconcerningtheAccountsandtogiveinstructionsontheAccounts,itisveryimportantthatyoufollowthesecurityproceduressetoutinthisClause.

General6.2 OnceyouhaveloggedontothePrivateeBankingServiceyoumust notleaveyourcomputerorotherdeviceunattendedorletanyoneelse

useyourcomputerorotherdevice.

6.3 OnceyouhavefinishedusingthePrivateeBankingServiceyoumustlogoutoftheportaland,inparticular,ensurethePrivateeBankingService

isnotrunninginthebackgroundwhilstloggedin.

Schedule: Private eBanking Service (Part 4a)


Part 4a

6.4 Youmustfollowallsecuritymeasuresrelatingtotheuseofyour computerorDeviceoroperatingsystemasprovidedbyyourcomputer

orDeviceoroperatingsystemmanufacturer/provider.

6.5 WearenotobligedtomonitoryouruseofthePrivateeBankingServiceforanyfailurebyyoutocarryoutyourobligationsunderthesePrivateeBankingTerms,includingyoursecuritydutiesunderthisClause,ortonotifyyouofanyfailure.

6.6 Youmustcomplywithanyotherrequirementswhicharedesigned toprotectthesecurityofyouruseofthePrivateeBankingServiceand

whicharesetoutintheUserGuideorwhichareotherwisenotified byustoyoufromtimetotime.

SecureUSBDevice6.7 Inordertoidentifyyouasauserandenableyoutoaccessthe PrivateeBankingService,wewillprovideyouwithaSecureUSBDevice. YoumusttakeallreasonablestepstoensurethatyourSecureUSB Deviceiskeptsafesoastopreventfraudulentuse.

SecurityCodes6.8 InordertoidentifyyouasauserandenableyoutousethePrivate eBankingServicewewillprovideyouwithSecurityCodesandthenyou

willneedtosetyourownSecurityCodes. 6.9 IfyouchoosetoauthoriseanotherpersontooperateyourAccounts inaccordancewithClause17ofthesePrivateeBankingTerms,wewill providethemwiththeirownSecurityCodesandtheirSecureUSB

DevicetoenablethemtousethePrivateeBankingService.

UseofSecurityCodes6.10 InrelationtoeachofyourSecurityCodes:

(a) youmustchangeyourSecurityCodeseachtimethePrivateeBankingServicerequiresyoutodosoandyoumustnotchooseaSecurityCodewhichisthesameasthatwhichitisreplacing;

(b) wheneveryouchooseaSecurityCode,thisneedstobeacombinationofnumbersandlettersbutnotthosewhicharelikelytobeguessed

byanyonetryingtoaccessthePrivateeBankingServicebyattemptingtoimpersonateyou(e.g.anypartofyourownorafamilymember’sbirthdate,achild’snameorinitialsoranypartofyourtelephonenumber);

(c) youmusttakeallreasonablestepstoensurethatyourSecurityCodesarekeptsecretsoastopreventfraudulentuse;

(d) youmustnotdisclosedetailsofanypartofyourSecurityCodestoanyotherperson;and

(e) youmustnotrecordanypartofyourSecurityCodeinawayinwhichitiscapableofbeingrecognisedasameansofaccessingthePrivateeBankingServicebyanyotherperson.IfanypartofyourSecurityCodeisprovidedbyustoyouinwrittenform,youmustreaditandthendestroyitimmediately.

MisappropriationofSecurityCodesorlossofSecureUSBDevice6.11 IfyoubecomeawarethatyourSecurityCodes(oranypartofit)isknown

tosomeoneelseoryoulosetheSecureUSBDevice,youmustnotifyusassoonaspossible.

6.12 TonotifyusduringNormalBankingHours,telephoneyourPrivate Banker.WemaysuspendyouruseofthePrivateeBankingServiceuntil

replacementSecurityCodeshavebeenreceivedbyyouandactivated.

Unauthorisedtransactions6.13 IfyoubecomeawareofanytransactionsonyourAccounts(oranyof

them)whichhavenotbeenvalidlyauthorised(anditis,therefore, possiblethatyourSecurityCodesmaybeknowntosomeoneelse), youmustnotifyusassoonaspossible.

6.14 TonotifyusduringNormalBankingHours,telephoneyourPrivate Banker.

Unauthorisedaccess6.15 Savewhereyouhaveexpresslyauthorisedanotherpersontoaccess

andoperateyourAccountsthroughthePrivateeBankingService,youmustnotallowanyonetooperatethePrivateeBankingServiceon

yourbehalfusingyourSecurityCodes.

6.16 YoumustnotleavetheClientSystemunattendedwhileyouare connectedtothePrivateeBankingService.

6.17 YoumustnotaccessthePrivateeBankingServicefromanycomputerorelectronicdevicewhichisnotconnectedtoasecurenetwork.Itshallbeyourresponsibilitytoensurethatsuchnetworkissecureandthatnobodyotherthanyourself,orthoseauthorisedbyyoutousethePrivateeBankingService,isabletoobserveorcopyyourSecurityCodesor

otherwiseaccessthePrivateeBankingServicebyattemptingtoimpersonateyou.WeshallnotbeliableforanyLossessufferedorincurredasaresultofabreachofthisClause6.17.Inaddition,if(a)youranti-virussoftwareisnotuptodate;or(b)youareawarethattheClientSystemand/ortheDevicehasbeencompromised(e.g.hacked),youmustnotusethePrivateeBankingServiceand,importantly,youmustnotmakeanytransactions,andyoumustnotifyusassoonaspossible.

6.18 TonotifyusduringNormalBankingHours,telephoneyour PrivateBanker.

6.19 WewillautomaticallylogyououtofthePrivateeBankingServiceafter20minutesofinactivityorasspecifiedintheUserGuide.Youcanadjustthetimeperiodbeforeweautomaticallylogyououtuptoamaximum

of60minutes.

6.20 IfyoubecomeawareofanyaccesstoyourPrivateeBankingService thatwasnotdonebyyouorsomeoneformallyauthorisedbyyou, (anditis,therefore,possiblethatyourSecurityCodesmaybeknown tosomeoneelse)youmustnotifyusassoonaspossible.

6.21 TonotifyusduringNormalBankingHours,telephoneyour PrivateBanker.

7 YourAuthoritytoUstoCarryOutYourInstructions/ Authenticated Instructions and How these are Carried Out Yourauthoritytous7.1 Inthispart,Clause2oftheBankingAccountTermsappliesunless amendedbytheprovisionsbelow.

7.2 WhenusingthePrivateeBankingService,youagreethatforthe purposeofgrantingauthorisationtoustocarryoutyourinstructions:

(a) inthecaseofusingthePrivateeBankingServiceonyourmobileor tablet,theuseofyourSecurityCodesissufficientidentificationofyou

whenyouareusingthePrivateeBankingServiceandinallother casesthattheuseofyourSecurityCodesandSecureUSBDeviceis

sufficientidentificationandsufficientauthenticationofinstructions;

(b) ifyouholdanyAccountsjointlywithanotherperson,youwilltellus whichofyoumayusethePrivateeBankingServiceinconnectionwith

thatjointAccountandtheuseoftherelevantSecurityCodesand/orSecureUSBDeviceassetoutin(a)aboveissufficientidentificationandsufficientauthenticationofinstructions;

(c) ifyouhaveauthorisedanotherpersontousethePrivateeBanking ServiceinconnectionwithyourAccounts,theuseofthatperson’s SecurityCodesand/orSecureUSBDeviceassetoutin(a)aboveis sufficientidentificationandsufficientauthenticationofinstructions.We

areentitledtoactontheelectronicinstructionsofthatpersonwhentheyusetheSecurityCodesand/orSecureUSBDevice(assetoutin(a)above)withoutobtaininganyfurtherwrittenorotherconfirmationfromyouevenifthoseinstructionsarenotactuallygivenbyyouor,asthecasemaybe,ajointAccountholderorotherpersonauthorisedto

usethePrivateeBankingServiceinconnectionwithyourAccount(s)(otherthaninthecircumstancesdescribedinClause17ofthese

PrivateeBankingTerms).Wewillhavenoliabilitytoyouunderanycircumstances,foractingontheinstructionsofapersonyouhave

authorisedinamandate(includingwherethatauthorisedpersonsetsupadirectdebitorstandingorder)unlesstheyactoutsidetheauthorityyougavetheminthemandateandweactedonthoseinstructions.Pleasenotetherearedifferentlevelsofauthorityyoucangivetoanotherperson–thesearesetoutinthemandateform;

(d) wemaycarryoutcertainchecksontransactionsonyourAccounts aspartofourfinancialcrimepreventionmeasuresorinconnectionwith

sanctionsorembargoes.Inconnectionwiththis,wemayaskyoutore-confirmapaymentandwillinformyouwhenthisisthecase.Our

financialcrimepreventionmeasuresmayleadtoapaymentbeingdelayedandwewillonlymakethepaymentwherewearesatisfiedthatappropriateinternalcheckshavebeencompletedinrelationtothe

payment.

Howpaymentsarecarriedout7.3 Youcanselecttocarryoutanumberofdifferenttypesofpayments throughthePrivateeBankingServiceincluding:

• BACS • CHAPS • Transfers • International

WecalltheseInstructions.

7.4 Insomecases,youcancarryouta‘Domestic’Instructionoran ‘International’Instruction.DomesticreferstopaymentswithintheUK orpaymentsbetweenanyoftheUK(includingEngland,Wales,


Scotland,NorthernIreland),Gibraltar,Guernsey,JerseyortheIsleofMan.InternationalreferstopaymentsbetweenanyDomesticlocationandanon-Domesticlocation.

7.5 Clause2oftheBankingAccountTermsappliestotheseInstructions saveassetoutbelow.

7.6 YourInstructionwillbeAcceptedonthenextBusinessDayifyousubmitthemtousafterthecut-offtimedisplayedonthepaymentscreenofthePrivateeBankingwebsiteorApp.Pleasenotethatthecut-offtimesforPrivateeBankingaredifferentfromthosethatapplytotelephonebankingandtheydifferbetweenjurisdictions.IfyoudonotsubmityourInstructionbeforethecut-offtime,wearenotliableforanyresultingdelayinprocessingyourInstruction.

7.7 Ifyouneedtomakeapaymentonthesameday,pleaseselecttheCHAPSoptionandensureyourInstructionisreceivedbeforethecut-offtime.YoushouldnotethatachargeappliesforCHAPSpayments.

7.8 WemaybeunabletoProcessorExecuteanyInternationalpaymentsshouldanypaymentrestrictions,suchassanctions,existwithrespecttothecountryintowhichpaymentisbeingmadeorinrelationtothecurrencybeingused.WemayalsobeunabletoAcceptanyInstructionsorProcessthemifthereareanyfinancialcrimeconcernsinrelationtothebeneficiaryofthepayment.

7.9 IfyoumakeaninternationalpaymentinanEEAcurrencywithintheEEA,thefeespayablearesharedwiththebeneficiary.

7.10 Whenyouselecta‘paymentdate’,thisisthedayyourInstructionwillbesenttoustoactupon.Itmaynotbethedayweacceptit(ifitisWaitingApproval)orthedayweProcessit.

7.11 Ifyouwishtoeffectatransactioninanavailableforeigncurrency,throughthePrivateeBankingService,youmustselectthecodeforthecurrencyinwhichpaymentistobemade.Shouldyouhaveany

questionsconcerningtheassociationofsuchcodestocurrencies,pleasecontactyourPrivateBanker.

8 Acting on Your Instructions8.1 PleaserefertoClause17oftheGeneralTermsforthecircumstancesin whichwewillactonyourinstructions.

UnplannedOverdrafts8.2 YouagreethatyouwillnotusethePrivateeBankingServicetocreate anUnplannedOverdraftonanyAccountandwemayrefusetoaccept

anyInstructionwhichwouldhavethateffect.Itisyourresponsibility toensurethatUnplannedOverdraftsarenotcreatedandyoumustnot

relyontheoperationofthePrivateeBankingServicetopreventthisoccurring.Inparticular,youshouldnotethatchequesorotherpaymentInstructionsyouhavegiven(includingdebitinstructionswhichyougivethroughthePrivateeBankingService)arenotprocessedautomaticallysomaytaketimetoclearandmaynot,therefore,alwaysbeimmediatelyreflectedinthebalanceonyourAccounts.

Irreversiblepayments8.3 Youagreethat,uponreceiptofpaymentInstructionsgivenunderthe

PrivateeBankingService(assetoutinClause7ofthesePrivate eBankingTerms)inrelationtoanyAccount,weshallbeentitledtodebit

thatAccountwiththeamountofthepaymentandanychargespayabletous(orthirdpartiesifapplicable)inrespectofthetransactiontowhichtheInstructionrelates.Youacknowledgethat,onceanInstructionhasbeengiventhroughthePrivateeBankingService,unlesstheInstructionisforafuturepaymentdate,itshallbeirreversibleandweshallbeundernoobligationtotakeanystepstoreverseitbutyoumaybeentitled

torequestarefundfromusinrespectofthetransactionincertain circumstances(seeClause19oftheBankingAccountTermsfor moredetails).

8.4 YouagreethatweshallnotbeobligedtoacceptanyInstructiononthePrivateeBankingServicewhichisconditionalorreversibleorwhichrequiresthatanypartyreceivespaymentfromussoonerthanweareabletoeffectsuchpaymentinaccordancewithournormalbankingpractices.AfteryouhavegivenanInstructiontous,onlyifitrelatesto

apaymenttobemadeinthefuture,youmaysubsequentlycontact ustocancelit,butweshalldosoonlytotheextentthatweareableto inaccordancewiththerulesandestablishedpracticesofthebanking system.Youshallbeliableforanyresultantcostsincurredbyusor Losseswhichyouincur.

AlterationstoInstructions8.5 Youmustnotuseanyelectronicmailmessageserviceorany free-formmessagesectionofaspecificelectronicformtoqualifyor

amendInstructionsthatyougivethroughthePrivateeBankingService.

AsstatedinClause17oftheGeneralTerms,weareentitledtorefuse tocarryoutanyInstructionwherewereasonablyconsiderweare justifiedindoingsoincluding(withoutlimitation)wherewereasonably

considertheinstructionambiguous,suspicious,unclear,inconflictwithanexistinginstruction,impossibletoeffectorwouldresultinanUnplannedOverdraft.

Cancellationrequests8.6 Ifyourequestthecancellationofadirectdebit,pleaseinformtheperson

youarepayingthatyouhavecancelledthedirectdebitandarrangeanalternativepaymentmethod.

8.7 Ifyourequestthecancellationofastandingorder,andyourcancellationrequestismadeafterthecut-offtimeasshownonthepaymentscreen,wemaynotbeabletostopthepaymentofthestandingorderwhere

itisscheduledforthenextBusinessDayandwewillnotbeliabletoyouformakingthispayment.

8.8 ThePrivateeBankingServicedoesnothaveafacilitytoenableyoutoinformusifyouneedaparticularinstructiontobecarriedoutbyacer-taintime.Ifyouneedaninstructioncarriedoutbyacertaintime,pleasecallyourPrivateBanker.Additionalfeesmayapplyinthesecircum-stances.

9 Joint Accounts9.1 PleaserefertoClause5oftheGeneralTermsforhowweaccept instructionsinrelationtojointAccounts.

9.2 PleasenotethatforthePrivateeBankingService,youagreethat,inrespectofanyAccountwithuswhichyouholdjointlywithanother

person,thepersonwhichbothofthejointAccountholdershavetold usmayusethePrivateeBankingServiceinconnectionwiththat Accountcan:

(a) operateandgiveinstructionsinrespectofthatAccountusingthe PrivateeBankingServiceandthattheBankingAccountTermsshall

applytosuchuse.ThisshallapplywhetherornotyouhaverequestedandreceivedtheSecurityCodesandareregisteredtousethePrivateeBankingServiceyourself;

(b) validlygiveinstructionsthroughthePrivateeBankingServiceinrespect ofthatAccount.TheauthorityyougiveusinthisClauseoverridesany existingarrangementsinrespectoftheauthorityastowhomayoperate anyjointAccount(includinganyprovisionthatnojointAccountholder actingontheirownmayissueaninstruction);and

(c) onlymakeapaymentwhichrequirestwosignatorieswhereanother jointAccountholderhasalsoauthorisedustomakethepayment.We

arenotliableforanydelaysinprocessingandexecutingapaymentresultingfromthefailureofoneormoreofthejointAccountholderstocorrectlyauthoriseapaymentrequiringtwosignatoriestoauthoriseit.

10 AvailabilityofthePrivateeBankingService GeneralAvailability10.1 ThePrivateeBankingServicewillgenerallybeavailableforuse 24hoursperday.ThePrivateBankerisgenerallyavailableduring NormalBankingHours.OurPrivateeBankingHelpdeskisavailable

duringNormalBankingHoursandmaybecontactedbytelephone on+44(0)1534815444.

SuspensionofPrivateeBankingService10.2 WemayhavetosuspendthePrivateeBankingService,whollyor partly,ifwehavetoaddresstechnicalorsecurityproblemsandwilluse reasonableendeavourstorestoretheserviceassoonasreasonably

practicablethereafter.Wewillnotifyyouinadvanceifthisoccurs, unlesstheproblemisurgentoranemergency(wherewewillnotifyyou

assoonasreasonablypracticablethereafter).Wewillnotbeliableto youfortheunavailabilityofthePrivateeBankingServiceduring suchsuspension.

10.3 YouruseofthePrivateeBankingServicemay,whollyorpartly,be suspended if:

(a) wehaveconcernsaboutthesecurityofthePrivateeBankingService;

(b) wesuspectyouruseofthePrivateeBankingServicehasbeen fraudulentorisbeingconductedinanunauthorisedway;or

(c) wearerequiredbylaworregulationtodoso.

ChangeofPrivateeBankingService10.4 YouacknowledgethatwemaychangethefunctionalityofthePrivate

eBankingService,includingitsfeaturesandhowitworks,withouthavingrecoursetoyouortoobtainyourpriorconsent.

Part 4a


Incorrectlog-inattempts10.5 Ifyouenteryourlogindetailsincorrectly3consecutivetimes,your

SecureUSBDevicewilllock.Whenthisoccurs,youneedtocontactourPrivateeBankingHelpdeskforassistance.

11 Software and Hardware Used to Access the Private eBanking Service Compatibilityofsoftware11.1 We,orathirdpartychosenbyus,willprovideyouwiththeSupplied SoftwareandtheSecureUSBDevicetoenableyoutoaccessand operatethePrivateeBankingService.Itisyourresponsibilitytoensure

thattheSuppliedSoftwareandtheSecureUSBDeviceiscompatiblewithanyClientSystemandyoushouldbackupallofyourimportantdatabeforeinstallinganySuppliedSoftwareorconnectingtheSecureUSBDevicetoyourcomputer.

ProtectingagainstcomputerViruses11.2 Youmusttakeallreasonablepracticablemeasurestoensurethatany

ClientSystemthroughwhichyouaccessthePrivateeBankingServiceisfreeofanyVirusandotherwiseadequatelymaintainedtohelpensurethatyoucanusethePrivateeBankingServicesafelyandwithout

interruption.AsthePrivateeBankingServicecanbeaccessedthroughtheinternetandthisisapublicsystemoverwhichwehavenocontrolandwhichissusceptibletoViruses,securitybreachesandother

incursionsbyunauthorisedthirdparties,anycomputerorotherdeviceyouusetoaccessthePrivateeBankingServicemusthaveadequate,up-to-dateanti-Virusprotectionsoftwareinstalledonallsuchdevices.

Useofotherpeople’sequipment11.3 YoumustnotobtainaccesstothePrivateeBankingServiceusing anycomputerorotherdevicewhichyoudonotown,unlessyouhave firstobtainedthepermissionoftheowner.Youwillberesponsible forallLossessufferedorincurredbyusasaresultofyourbreachof thisrequirement.Wecannotacceptresponsibilityforcomputersand

otherequipment(suchasmobileortabletdevicesorroutersor othernetworkingequipment)whichyouusetoaccessthePrivate eBankingService.

Accessthroughtheservicesofthirdparties11.4 Wearenotliablefortheservicesofthirdpartieswhichareusedto accessthePrivateeBankingServicewhicharebeyondourreasonable

control(suchastheservicesofyouremailorinternetserviceprovider weorthenetworkoperatorofyourmobilephone).Wecannotguarantee

theavailabilityofsuchservicesandshallnotbeliableforanyLoss whichyousufferasaresultofyourrelianceonthemtoaccessthe


11.5 Youmustcomplywithalltermsofbusinessapplyingtoanysuch serviceandpayanychargesinconnectionwitheachsuchservice.You

mustcompensateusforanyLosswesufferasaresultofyouusing anysuchservices.

OwnershipofSuppliedSoftware,SecureUSBDevice11.6 WhereweprovidetheSuppliedSoftwareandtheSecureUSBDevice, wegrantyouanon-exclusive,non-transferable,terminablelicenceto usetheSuppliedSoftwareandtheSecureUSBDeviceforthepurposes ofaccessingthePrivateeBankingServiceandfornootherpurpose.You

acknowledgethattheSuppliedSoftwareandtheSecureUSBDeviceandallothermaterialandinformationweprovidetoyou(suchastheUserGuide)containsproprietaryinformationwhichisvaluabletousandyouacknowledgethatweowntheSecureUSBDevice.

11.7 YoumustkeepallsuchmaterialandinformationconfidentialatalltimesandupontheterminationofyouruseofthePrivateeBankingService

youmustpromptlyreturntousordestroyallsuchmaterialasdirectedbyyourPrivateBanker.YouagreethatyouwillnotusesuchmaterialotherthaninconnectionwithyouroperationofthePrivateeBankingServiceandthatyouwillnottakecopiesofthem,sell,assign,lease,sub-licenseorotherwisetransferordisclosethemtoanythirdpartyandfurtherthatyouwillnotattempttodecompileorreverseengineeranyoftheSuppliedSoftwareortheSecureUSBDevice.However,youmaymakeacopy

oftheSuppliedSoftwareifitisnecessarysoastoallowyoutoaccessthePrivateeBankingServicefromadifferentClientSystemfromwhichyoushallaccessthePrivateeBankingService.

AccessingthePrivateeBankingServicefromabroad11.8 Weuseencryptiontechniqueswhichmaybeillegalinjurisdictions outsidetheUK.IfyouwishtousethePrivateeBankingServicewhen youaretemporarilyoutsidetheUK,itisyourresponsibilitytoensurethat

yourabilitytousethePrivateeBankingServiceispermittedbythelocallawsofanycountryfromwhichyoueffectsuchaccessandweshall

notbeliableforanyLossessufferedbyyouasaresultofyournotbeingabletousethePrivateeBankingServiceinsuchothercountries.ThisincludesobtainingtheapprovalofanyauthoritywhichmayberequiredfortheexporttosuchcountryoftheSuppliedSoftwareandtheSecure

USBDeviceand,inparticular,theencryptionsoftwarewhichthey maycontain.

11.9 WhereyouusethePrivateeBankingServiceinacountrywheresuch useisnotpermittedorotherwiseauthorised,andsuchusecontravenes

thelocallawsofthecountryfromwhichaccessiseffected,weshall notbeliableforLossordamagesufferedbyyouoranyoneelseas aresultofsuchuse.

Accuracyofinformation11.10 Wewilltakereasonablecaretoensurethatanyinformationprovided toyouthroughthePrivateeBankingServiceisanaccuratereflection oftheinformationthatwehaveinourcomputersystemsor,where relevant,thatwereceivefromthirdparties.Inordertoseethemost up-to-dateinformationavailable,youmayneedtorefreshyourscreen

fromtimetotime.WheretheaccuracyorprovisionoftheinformationprovidedviathePrivateeBankingServiceisbeyondourreasonablecontrol(suchaswhereitisprovidedbyathirdparty),wecannot

guaranteethatitisaccurateorerrorfree. 12 LiabilityinConnectionwiththePrivateeBankingService 12.1 ThisClausedetailstheliabilityinrespectofthePrivateeBankingService.

ThisisinadditiontoourliabilitytoyouintheGeneralTerms,BankingAccountTermsandInvestmentServicesTerms.

Whatareweresponsiblefor?12.2 WeareresponsibleforLossesyousufferasaresultofournegligenceor

wilfulbreachofthesePrivateeBankingTerms.WemayberesponsibleforotherLossesbutonlywheretheLossesareareasonablyforeseeableconsequenceofthoseevents.LossesarereasonablyforeseeablewheretheycouldbecontemplatedbyyouandusatthetimethesePrivateeBankingTermsareenteredintobetweenyouandus.

Whatarewenotresponsiblefor?12.3 WearenotresponsibleforindirectLosseswhichhappenasaside effectofthemainLossandwhicharenotreasonablyforeseeablebyyou

andus(suchaslossofprofitsorlossofopportunity).Inparticular,theLossforwhichweshallnotbeliableincludesbutisnotlimitedtolossordamageresultingfrom:

(a) anyincompatibilitybetweenanyClientSystem,thePrivateeBanking

Service,theSuppliedSoftware,ortheSecureUSBDevice;

(b) anymachine,system,communicationsorpowerfailure,technical breakdown,industrialdisputeorothereventsorcircumstancesbeyond

ourreasonablecontrolleadingtothetotalorpartialunavailabilityofthePrivateeBankingServiceortoinstructionsgivenunderthePrivateeBankingServicenotbeingacteduponpromptlyoratall;

(c) anyreliancebyyouonfinancialinformation(e.g.thedetailsofAccountbalancesorthepriceofaninvestment)providedtoyouaspartof,orbymeansof,thePrivateeBankingService(thisisinpartbecause,asnotedinClauses2and3oftheBankingAccountTerms,transactionsarenotnecessarilyprocessedandreflectedinyourAccount(s)immediatelyand,asnotedinClause16ofthesePrivateeBankingTerms,therearelimitsonthequalityofinformationwhichwecansupply);

(d) anymisuseofyourClientSystemortheSecureUSBDevicebyyourselforanyotherperson;

(e) anyaccesstoinformationaboutyourAccountsthatisobtainedbyanythirdpartyasaresultofyouoranypersonauthorisedtousethePrivateeBankingServiceinconnectionwithyourAccountsusingthePrivateeBankingService(otherthanwheresuchaccessisobtainedasaresultofournegligenceorwilfuldefault);or

(f) actingonInstructions,orfailingtoactonInstructions,incertain circumstances,asmoreparticularlysetoutinClauses6.17,7.2(c),7.6,

8.3and8.6,9.2(c)and10.2,10.5and11.8ofthesePrivateeBankingTerms.

Yourliabilitytous12.4 YouwillberesponsibletousforanyLosswesufferasaresultofany

fraudulentbreachbyyouorwhereyouintentionallyorgrossnegligentlyfailtocomplywiththesePrivateeBankingTerms(includingkeepingyourSecurityCodesandSecureUSBDevicesafe)orifyoufailtonotifyusinaccordancewithClause6ofthesePrivateeBankingTerms(including,withoutlimitation,ofthelossortheftormisappropriationofyourSecurityCodesand/orSecureUSBDevice).

13 LiabilityforUnauthorisedorIncorrectlyExecutedTransactions13.1 Clause16oftheBankingAccountTermssetsoutourliabilityand yourliabilityforunauthorisedorincorrectlyexecutedtransactionsthat

occuronyourAccounts.However,whenyouusethePrivateeBankingServicethefollowingchangestoClause16oftheBankingAccountTermsshallapply:

Part 4a


(a) “accounts”shallbereplacedwith“Accounts”;

(b) “Clauses7and22oftheseBankingAccountTerms”shallbereplacedwith“Clause6(Yourresponsibilityforsecurity)”;

(c) “SecurityInformation,Card,CardPINand/orCardPaymentNumber”shallbereplacedwith“SecurityCodesand/orSecureUSBDevice”;

(d) referencetoyournotificationtousunderClause16.3(c)oftheBankingAccountTermsshallbeextendedtoincludeyournotificationtous

whereyourClientSystemand/orDevicehasbeencompromisedas setoutinClause6(Yourresponsibilityforsecurity)ofthesePrivate

eBankingTerms(exceptwhereyoucarryoutsuchtransactionsthroughyourPrivateBankerwhileyouwaitfornewSecurityCodesand/or

SecureUSBDevice);and

(e) howweauthenticateyourinstructionsforthepurposesofClause 16.3(b)shallbedeterminedinaccordancewithClause7(Yourauthority

toustocarryoutyourinstructions/authenticateyourinstructions)ofthesePrivateeBankingTerms.

14 Ending the Private eBanking Service Yourrighttoendtheservice14.1 YoucanendyouraccesstothePrivateeBankingServiceatanytime

bycontactingusassetoutintheUserGuide.YourPrivateBankercanadviseyouwhetheryourAccountsarestructuredsuchthatindividualAccountscanbeterminated(meaningthatthoseAccountswhicharenotterminatedcontinuetobecapableofreceivingthePrivateeBankingService),orwhetherallofyourAccountsneedtobeterminatedinorder

toendyouraccesstothePrivateeBankingService.

Ourrighttoendtheservice14.2 WecanterminateyouraccesstothePrivateeBankingService immediatelyinthefollowingsituations:

(a) intheeventofyourdeath; (b) ifyouhaveseriouslyorpersistentlynotcompliedwithanyofthese

PrivateeBankingTerms;

(c) ifweconsideritnecessary(actingreasonably)becausethereare continuedconcernsastothesecurityofyouruseofthePrivate

eBankingService;

(d) ifweconsider(actingreasonably)thatyourcontinueduseofthe PrivateeBankingServicemaycauseusto:

(i)breachanyApplicableRegulations;or

(ii)beexposedtoactionorcensurefromanygovernment,regulatoror lawenforcementagency,

forexample,whereyoupermanentlymoveoutsidetheUKanddonottellusandwearenotpermittedbythelawofyournewcountryofresidencetoofferthePrivateeBankingServiceinitsthenformintothatjurisdiction.

14.3 IfyouhaveauthorisedanotherpersontousethePrivateeBanking ServiceinconnectionwithyourAccounts(e.g.becauseyouareatrustee

ofatrustaccount)andyounotifyusthatsuchpersoncannolonger usethePrivateeBankingServiceinconnectionwithyourAccounts,we

shallterminatethatperson’srighttousethePrivateeBankingService inconnectionwithyourAccounts.IfyouareajointAccountholderand

younotifyusthatyourjointAccountscannotbeoperatedonthebasisoftheinstructionsofjustonejointAccountholder,youwillneedtocall

yourPrivateBankeraswewillhaveterminatedbothofyourrightstousethePrivateeBankingServiceasitwillnolongerbepossibletooperateanyjointAccountsthroughthePrivateeBankingService.

14.4 IfyouarethepersonwhohasbeenauthorisedtousethePrivate eBankingServiceinconnectionwiththeAccountsofanotherperson

oranyjointAccounts,anysuchnotificationwillmeanthatyouarenolongerabletousethePrivateeBankingServiceinconnectionwiththeAccountstowhichthenoticerelates.

14.5 Foranyotherreason,wemayterminatethePrivateeBankingServicebygivingyouatleast2monthswrittennotice.

14.6 Upontermination,youshallreturntheSecureUSBDevicetoyourPrivateBanker(orotherpersonindicatedbyyourPrivateBanker)withoutdelayordestroytheSecureUSBDeviceasdirectedbyyourPrivateBanker.

14.7 AnyterminationoftheavailabilitytoyouofthePrivateeBankingService willnotaffectinstructionsgiventhroughthePrivateeBankingService

beforesuchtermination.

14.8 PleaserefertoClause28oftheGeneralTermsforadditionalinformationregardingourrightstoendservicesavailablethroughthePrivate

eBankingServicewithyou.

15 Communications with Us Technicalsupport15.1 Fortechnicalsupport,pleaserefertotheUserGuideorthedetails publishedonlineforthePrivateeBankingService.

Notificationstous15.2 ExceptwherethesePrivateeBankingTermsrequireyoutonotifyusby

telephoneorrequirenoticeinanotherform,anynoticeyougiveusinrespectofthePrivateeBankingServiceshouldbeinwritingandsenttousbypostorpersonaldeliverytoyourPrivateBanker.

Contactingyou15.3 Wewillcontactyouusingthemostrecentdetailsgiventousfor thepurposesoftheoperationofyourAccounts.Itisimportantthatyou

keepusinformedofanychangestoyourcontactinformation.

15.4 Ifwebelievethereissuspicious(includingfraudulent)activityonyour Accounts,wemaycontactyoubypost,telephone(includingmobile

phone),email,mobilemessagingorsecureelectronicmessaging.Ifwecontactyoubytelephone,wewillalwaysfirstverifyyouridentitybeforetalkingtoyouaboutthematter.Ifwecontactyoubyanymethodof

electroniccommunication(e.g.email,SMS)orbypost,wewillnever askyoutoprovideyouraccountdetails,SecurityCodesoranyother

identificationverificationinformation.

15.5 Unlesswespecificallyaskyouto,youshouldnotreplytoelectronic communications(e.g.email,SMS)whichwesendorotherwisetryto

contactusbythesemethods.Wemaynotactonanymessages receivedinthismanner.

16 Important Information on the Operation of the Private eBanking Service Accountsviewable16.1 ThePrivateeBankingServicecanonlyshowdetailsofAccountsheld

withusandwillnotallowyoutoaccessdetailsofaccountsor investmentsheldwithanyothermembersofSocieteGeneralePrivate

BankingortheSocieteGeneraleGroup.

JointAccounts16.2 IfyouarenotthepersonauthorisedbythejointAccountholderstouse

thePrivateeBankingServiceinconnectionwithyourjointbankAccountorjointportfolioinvestmentAccount,youwillnotbeallowedtousethePrivateeBankingServicetoaccessinformationaboutthatjointAccountandthetotalvaluesforyourassetsandaccountbalanceswillnotincludeinformationinrespectofthatjointAccount.

16.3 WhereyouhaveanyjointAccountorjointportfolioinvestmentAccountyoumayberequiredtosharetheproceedsofthatAccountwithyourfellowjointAccountholders.ThePrivateeBankingServicewillshowthewholeofthevalueattributabletosuchjointAccountsasbelongingtoyouandwillnotshowanyindividualentitlements.

UpdatingAccountinformation16.4 InformationmadeavailabletoyouthroughthePrivateeBankingService aboutyourAccountsandinvestmentsisnotnecessarilyprovidedin realtime.

16.5 Informationaboutbankaccountswillgenerallyrelatetotheposition atthecloseoftheprecedingBusinessDayand,asexplainedinClause

2oftheBankingAccountTerms,certaintransactionsinrespectofyour Accountscanrequiretimetoprocessandmaynotbeimmediately

reflectedinthebalance.

16.6 Furthermore,anyvaluegiventhroughthePrivateeBankingServiceforthebalancestandingtothecreditofanAccountwillnotnecessarily

representthevaluewhichyoucouldimmediatelyrealisefromsuchAccountastheremaybechargesorotherdeductionsthatwouldneed

tobetakenintoconsideration(e.g.lossofaccruedinterestorpaymentofabreakfeewhenunwindingafixedtermdepositbeforethestatedmaturitydate).

16.7 InformationaboutinvestmentsandportfolioinvestmentAccountsisusuallydependentupon:

(a) priceinformationfromthirdparties;and

(b) apricebeingavailable.

16.8 Suchinformationmaybeoutofdate(e.g.becausemarketsareclosed orthereisageneraltimedelay).Additionally,anytransactionsinrespect

Part 4a


ofyourinvestmentsmaytaketimetoberecordedinyourAccounts.

16.9 Furthermore,anyvaluegivenforaninvestmentthroughthePrivateeBankingServicewillnotnecessarilyrepresentthevaluewhichyoucouldrealisefromanyparticularinvestmentasthepriceusedto

calculatesuchvaluemaybethemid-price(betweenthe“buy”and“sell”pricesinthemarket)quotedtousandwillnottakeaccountofany

transactioncosts,commissionsortaxes.Ifapplicable,theUserGuidewillexplainthebasisof,andthelimitson,theaccuracyofany

informationaboutinvestments.

Currencyconversions16.10 WhereyourbankAccountsandportfolioinvestmentAccountsare denominatedinmorethanonecurrency,theinformationaboutthese Accountswillbepresentedwithamountsshowninavaluationcurrency whichyouhavepreviouslyagreedwithus.Wherewehavetoconvert amountsfromthecurrencyinwhichtherelevantassetisdenominated intothevaluationcurrency,therateusedwillbemadeavailableviathe PrivateeBankingService.Thecurrencyconversionratesquotedwill generallybeindicativerateswhichareupdatedtwicedaily.

16.11 Pleasenotethatthismaynotrepresentaratewhichyoucouldachieve inrealisingthatasset(e.g.bysellingitonanopenmarket)andwill nottakeintoaccountanytransactioncostsorcommissionsthatwould

beinvolvedinsuchconversion.

Securityoverassets16.12 Whereyouhavegrantedsecuritytousovercertainofyourassets(about whichyoucanobtaininformationthroughthePrivateeBankingService), thesewillbeknownascollateralaccounts.Youwillnotbepermitted togiveusinstructionsortocarryoutanytransactionsonyourcollateral accountsuntilsuchtimeasthesecurityovertheassetsisremoved.

WhilethevalueoftheassetswillbeshowninthePrivateeBanking Service,thevalueattributedtosuchassetswillnotreflecttheactual value asitdoesnottakeintoaccountthereductioninvaluethat willresultfromourabilitytoshareintheproceedsoftherealisationof suchassets.

Authorisedusers16.13 IfyouareapersonauthorisedtousethePrivateeBankingServicein

connectionwiththeAccountofanotherperson,youwillhaveaccesstoinformationabouttheAccountofthatpersoneventhoughyoumaynotbeentitledtoalloranypartoftheproceedsofthatAccount.However,thePrivateeBankingServicewillshowthewholeofthevalueattributabletosuchAccountasbelongingtoyou.

Valueofyourassets16.14 ForthereasonssetoutinthisClause16,youshouldbeawarethatany informationgiventoyouinrespectofyourbankandportfolioinvestment AccountsviathePrivateeBankingServiceisanindicativevalueonly anddoesnotrepresenttheactualvaluewhichcouldberealisedfromthe

relevantassetsatthetimeyouareviewingsuchinformation.

17 Operating an Account on Behalf of Another Through the Private eBanking Service17.1 WherewehavebeennotifiedbyallAccountholdersofaparticular AccountthatanotherpersonisauthorisedtousethePrivateeBanking

ServiceinconnectionwiththatAccount,thatotherpersoncanaccessandoperatethatAccountwithusonbehalfoftheholdersofthatAccountthroughthePrivateeBankingService.Insuchcases,inthecontextofanycommunicationwith,requesttoorinstructiontous,theexpressions“you”,“your”andotherlikeexpressionsshallbeconstruedinthesePrivateeBankingTermsasreferringtothepersonsauthorisingtheuseofthePrivateeBankingServiceinconnectionwiththerelevantAccountactingthroughtheagencyofthepersonnotifiedtousas

beingauthorisedtousethePrivateeBankingServiceinconnection withthatAccount.

17.2 Ifyouwanttoauthoriseanotherpersontooperatesomeorallofyour Accounts,you(orbothofyouforanyjointAccounts)willneedto completeandsignathird-partymandateasdirectedbyyourPrivate

Banker.Ifyoudothisthenyouwillberesponsiblefortheactions oromissionsofthethirdpartyasiftheywereyourown.Ifyouwishto removeanauthorisationpreviouslygivenyoumustgiveuswritten

notice.ThisClause17overridesanyexistingarrangementsthatyou havewithusinrespectoftheauthorityastowhomayeitheraccessor

accessandoperateyourAccounts.

17.3 WhereyouhaveauthorisedanotherpersontoaccessanyAccountthroughthePrivateeBankingService,youmayaskthatpersontousethePrivateeBankingServicetocarryoutatransactionwhichyou

wishtobeeffected.However,weshalltreatanysuchinstructionas aninstructionofthatotherperson.SeealsoClause7.2(c)forhowwe

treatinstructionsfromathirdpartyunderamandate.

18 Changes to these Private eBanking Terms18.1 PleaserefertoClause2oftheGeneralTermsforhowwechangethese PrivateeBankingTermsandthecircumstancesinwhichwedoso.

18.2 PleasenotethatwhenyouuseyourPrivateeBankingServicethere arecertaindifferencestohowwechangethesePrivateeBankingTerms

asfollows:

(a) personalnoticeisdeliveredtoyoubyemailtotheaddressthatyouhavegiventous;

(b) followingournotificationtoyouandatanytimeuptothedateon whichthechangeisduetotakeeffectyoumayeither:(i)indicateyour

acceptanceofthechangeinthelandingpageforloggingontothe PrivateeBankingService;or(ii)endyouruseofthePrivateeBanking

Servicewithoutcost;

(c) ifyoudonottellusthatyouwanttoendyouruseofthePrivate eBankingServicebeforetheimplementationdateoftheproposed

change,wewillassumeyouhaveacceptedthechangeanditwilltakeeffectonthedateoftheproposedchange;and

(d) whenyouaccessthePrivateeBankingService,youwillbeaskedto confirmthatyouagreetothesePrivateeBankingTerms.Itisimportant

thatyouensurethatyoucarefullyreadthesePrivateeBankingTermsandanyproposedvariationsthatwehavenotifiedtoyousothatyoucanmakeaninformeddecisionaboutwhetheryouwishtocontinuetousethePrivateeBankingService.


19 Data Protection19.1 PleaserefertoClauses9to14oftheGeneralTermsforhowweuse yourpersonalinformation.WhenyouusethePrivateeBankingService

wemaycollectthefollowingadditionalinformationaboutyou,we mayautomaticallycollectandstorecertaininformationinserverlogs, includingbutnotlimitedtointernetprotocol(IP)addresses,internet

serviceprovider(ISP),clickstreamdata,browsertypeandlanguage,viewedandexitpagesanddateortimestampswhichweusefor

internalreportingandauditpurposes.

20 Cookies 20.1 OurCookiesandPrivacyPolicyisavailablehere: www.kleinworthambros.com/en/ebanking/help/privacy-and-cookies- policy

21 FeesandChargesandCHAPS/SWIFTTransfers FeesandchargesforPrivateeBankingService21.1 Therearenoseparatefeesorchargesthatapplytoyouruseof thePrivateeBankingServiceoverandabovethefeesandchargesthat

ordinarilyapplytoyouruseofyourAccountsassetoutintheGeneralTerms,BankingAccountTermsandInvestmentServicesTerms.

21.2 WhenyouusethePrivateeBankingServiceyoucanfindtheapplicablefeesandchargesbyclickingontheFeestaboneachpageofthe

PrivateeBankingService.YoucanalsorequestourTariffDocumentinhardcopyatanytimebyaskingyourPrivateBanker.

CHAPS/SWIFTpayments21.3 WhenpaymentinstructionsaremadeusingthePrivateeBanking Serviceandtheinstructionisforapayment(a)fromoneaccountto anotheraccountheldinthenameofadifferentaccountholder;and(b)

bothaccountsareheldwiththesameKleinwortHambrosentity,thesearedealtwithbyusasanintra-banktransfer.Thismeansthatthe

paymentwillnotgothroughSWIFTorCHAPSandthereforenoSWIFT orCHAPSfeesshallapply.

PART B: Mobile and Tablet App Terms

22 General22.1 PartsofthePrivateeBankingServiceareavailableviaanapplication

installedonasmartphone,tabletorsimilardevice(“Device”)as furtherdescribedinClause24ofthesePrivateeBankingTerms(“App

Services”).TheapplicationisnotavailableonallDeviceoperating systems.YoumustcheckthatyourDeviceiscompatiblewiththePrivate

eBankingServiceapplication(“App”).ThetermssetoutinthisPartBofthesePrivateeBankingTermsarethe“MobileandTabletAppTerms”(“AppTerms”)andtheyapplyinconjunctionwiththetermsinPartAofthePrivateeBankingTerms,theGeneralTerms,theBankingAccountTerms,theInvestmentServicesTermsandanyfurthertermsof

Part 4a


businessthatwetellyouapply.Intheeventofaconflict,theApp Termswillprevail.

22.2 ThePrivateeBankingTermsapplytotheAppServicesasifreference tothe“PrivateeBankingService”wasreplacedby“AppServices” andreferencetothese“PrivateeBankingTerms”werereplacedby “AppTerms”.

22.3 ThefollowingpeoplehaverightsundertheseAppTerms:

(a) you;

(b) us;

(c) thesupplieroftheDevicetowhichyouhavedownloadedtheApp;and

(d) theapplicationstorefromwhichyoudownloadedtheApp.

22.4 TobeabletousetheAppServicesyoumust:

(a) bearegistereduserofthePrivateeBankingService;

(b) havesatisfiedusthatyouarenotlocatedinacountrysubjecttoanysanctionorembargo;

(c) havesatisfiedusthatyouarenotlocatedinacountrysubjectto aUSGovernmentembargo,orthathasbeendesignatedbytheUS

Governmentasa“terroristsupporting”country;

(d) havesatisfiedusthatyouarenotlistedonanyUSGovernmentlist ofprohibitedorrestrictedparties(seewww.state.govand www.treasury.gov);

(e) confirmthatyouhavereadtheAppTermsandagreetobeboundbythem;and

(f) complywithanyregistrationrequirementsnotifiedtoyoueitherat downloadoftheApporintheUserGuide.

23 Use of the App23.1 WewillprovidetoyoutheAppServicesandgrantyoua non-transferablenon-exclusivelicencetousetheAppandthedata

containedinitsolelyforthepurposesofreceivingthebenefitofthe AppServicesfortheperiodbetweenthedateonwhichyoudownload

theAppandyouenteryourregistrationdetailsandthedateof terminationofthelicencetousetheAppbyeitheryouorus.

23.2 TheAppandthedatacontainedinitaretheexclusivepropertyofusorourlicensors,thecodeisconfidential,andyouwillhavenolicence,rights,titleorinterestintheAppandthedatacontainedinitorany

othersoftwareorhardwareorknowhowthatweusetoprovidetheAppServicesexceptasexpresslysetoutintheseAppTerms.

23.3 IfanypersonclaimsthattheAppinfringestheirintellectualpropertyrightsorweotherwisebelievethattheAppmayinfringetheintellectualpropertyrightsofanypersonthenwemaymodifytheApptoavoidsuchinfringementorimmediatelysuspendtheAppServicesorterminateaccesstotheAppbynotifyingyoubyemailtotheaddressprovidedorbyotherappropriatemeans.

24 App Services24.1 TheAppServicesprovideaccessviaaDevicetocertainPrivate eBankingServicesassetoutintheUserGuide(asamendedfrom timetotime).

24.2 TheAppisprovided“asis”withnowarrantyastoitsfunctionality oravailabilityorthatitiserrorfree.Wewillusereasonableendeavours tomaketheAppServicesavailabletoyouandwillalwaysprovide theAppServiceswithreasonableskillandcare.However,theremay bedelaysduetoreasonsbeyondourcontrol,includingwithout limitation:

(a) thecircumstancessetoutinClause22oftheGeneralTermswhere ourobligationtoprovidetheAppServicesshallbeassetoutin Clause22oftheGeneralTerms;

(b) younotbeinginanareaofmobilecoverage;and

(c) anyunavailabilityofanapplicationwebstorethroughwhichupdatedcopiesoftheAppcanbedownloaded.

24.3 TheAppServicesoperateinthesamewayasthoseofferedthrough thewebsiteversionofthePrivateeBankingServiceexceptforthe followingdifferences:

(a) neitheryouorbothofyou(forjointaccounts)oranythirdpartyyou haveauthorised(formandates)canmakeapaymentthroughthe AppServicestoabeneficiarythatyouhavenotpreviouslymadea paymenttothroughthewebsite.Thismeansthattheyarenotatrusted

beneficiary.IfyougiveusanInstructionthroughtheAppServicestopaytoanon-trustedbeneficiary,thisInstructionwillbe“WaitingApproval”untilthisisconfirmedthroughthewebsite.Pleasenotethatfortrusted

beneficiaries,paymentswillnotneedtobeauthorisedoncesetup;and

(b) neitheryouorbothofyou(forjointaccounts)oranythirdpartyyouhaveauthorised(formandates)cansetuporcanceladirectdebitorastandingorderthroughtheAppServiceswhenusedonamobiledevice.Youmay,however,cancelanInstructionpreviouslysubmitted,unlessthepaymentInstructionwassubmittedforapaymentdatewithinoneBusinessDay,inwhichcasethepaymentcannotbecancelled.

25 Customer Obligations25.1 Youwill:

(a) usetheAppServicesonlyinconnectionwiththetypesofDevicesandothersoftware,hardwareandnetworkconnectionsasnotifiedtoyou:

(i) bythethird-partywebstore(suchasAppleAppStore, GooglePlayorWindowsMarketplace)fromwhichtheApphas beendownloaded;and

(ii) byus.

FurtherinformationonthetypesofDevicesandsoftwarethatare compatiblewiththeAppServicesanddetailsofthespecificationsthat

arerequiredtoruntheAppServicesisavailablehere: www.kleinworthambros.com/en/ebanking/help/supportable-devices.

(b) installUpdates(definedbelow)totheAppwhenpromptedtodo so(failuretodosomayresultintheAppServicebeingunavailableor notfunctioning);

(c) complywiththetermsofanythird-partyapplicationwebstore(such asAppleAppStore,GooglePlayorWindowsMarketplace)whenusing theservicesofsuchapplicationwebstoretodownloadtheApp.We arenotresponsiblefortheavailabilityoranyservicesofferedbythe applicationwebstore;

(d) notusetheApporAppServicesforanypurposewhichisunlawful,libellous,discriminatory,obsceneorabusive.

26 Suspension26.1 IfthePrivateeBankingServiceissuspendedinaccordancewith Clause10ofthesePrivateeBankingTermswewillalsosuspendyour

AppService.

27 Termination 27.1 YoucanterminatetheAppServicesatanytime.

27.2 WecanterminateyourlicencetousetheAppandtheAppServicesimmediatelyinthefollowingsituations:

(a) inaccordancewithClause14ofthesePrivateeBankingTerms;

(b) ifyouhavenotusedtheAppfor12monthsyouwillhavetore-register inordertousetheAppagain;

(c) whereyouwerenotentitledtodownloadtheApp;

(d) iftheAppiswithdrawnbythemanufacturerofyourDeviceoperatingsystemoranyintermediary;

(e) ifwestopsupportingtheApponyourDeviceortheoperatingsystem itrunson;or

(f) ifyoustopholdinganyAccount,productorserviceinrespectofwhichtheAppmaybeused.

27.3 WewillnotifyyouimmediatelyafterwehaveterminatedyourlicencetousetheAppandtheAppServices.

27.4 UponterminationoftheAppServicesforanyreason:

(a) youmustimmediatelyremovetheAppfromyourDevice;

(b) immediatelydestroyallcopiesoftheApp(includingallcomponents ofitinyourpossession,forexampledesktoporcloudback-upcopies);

and

Part 4a


(c) allrightsyouhaveinrespectoftheAppwillimmediatelyend.

27.5 YoumustdeletetheAppfromyourDeviceifyouchangeyourDeviceordisposeofit.

28 SecurityObligations28.1 YoumustnotinstallorusetheApponanyDeviceoroperatingsystem thathasbeenmodifiedoutsidethevendorsupportedorwarranted configurations,includingonajail-brokenorrootedDevice.

28.2 YoumustadviseusofanychangetoyourDevice’smobilenumberassoonasreasonablypracticable.

29 Support29.1 WeareresponsiblefortheAppanditscontent.Softwareproviderssuch

asAppleInc,GoogleInc,MicrosoftCorporationorBlackberryLimited donothaveanyresponsibilitiesorobligationstoyouinrelationto theAppandwillnotprovideanymaintenanceandsupportservices fortheApp.

29.2 IntheeventthatthereisanyproblemwiththeAppand/orAppServicespleasecontactyourPrivateBankertotellusandgiveusareasonableopportunitytoresolveanyproblem.Inseekingresolutionofthe

problem,wewouldexpectyourreasonableco-operationwithusat alltimes.OurcomplaintsprocedureissetoutatClause29ofthe GeneralTerms.

29.3 Wemaydeveloppatches,bugfixes,upgradesandothermodificationstotheApp(“Updates”).YouagreethatwemayupdatetheAppwithoutrequiringanyadditionalconsentoractionfromyou.IfyoudonotwantsuchUpdates,yoursoleremedyistoterminateaccesstotheAppandceaseusingtheAppServicesaltogether.


30 Data Protection30.1 PleaserefertoClauses9to14oftheGeneralTermsforhowweuse yourpersonalinformation.WhenyouusetheApporAppService,we

maycollectthefollowingadditionalinformationaboutyou:

(a) Submittedinformation:informationthatyouprovidebyfillinginforms,eitherelectronicallyormanuallybyhand.Thisincludesinformation

providedatthetimeofregisteringtousetheApporanyofthe AppServices.Wemayaskforinformationifyoureportaproblem.

(b) Additionalinformation:ifyoucontactus,wemaykeeparecordofthatcorrespondence.

(c) Deviceinformation:wemaycollectinformationabouttheDeviceor anycomputeryoumayusetodownloadorstreamacopyofthe AppontoyourDevice,including,whereavailable,theDevice’sunique Deviceidentifiers,operatingsystem,browsertypeandmobilenetwork

informationaswellastheDevice’stelephonenumberforsystem administration.WemayassociateDeviceinformationwithsubmitted

informationandwilltreatthecombinedinformationaspersonaldatainaccordancewiththispolicyforaslongasitiscombined.

(d) Locationinformation:whenyouuseoneofourlocation-enabledAppServices,wemaycollectandprocessinformationaboutyouractuallocation.SomeoftheseAppServicesrequireyourpersonaldataforthefeaturetowork.Ifyouwishtousetheparticularfeature,youwillbeaskedtoconsenttoyourdatabeingusedforthispurpose.YoucanwithdrawyourconsentatanytimeviatheApp’spreferences.

Part 4a


(b) suchsoftware,data,documentationandothermaterialsarethe propertyoforarelicensedtousandcopyrightthereinisvestedinusor

thethird-partylicensortous.

2.9 Youundertakenottodeleteoralteranyproprietaryorcopyrightnoticesortrademark(s)ortrademarknoticesappearinginthePrivateeBankingServiceoranyrelateddocumentationandothermaterials.

2.10 YoumustcomplywithanyrequirementsthataredesignedtoprotectthesecurityofyouruseofthePrivateeBankingServiceasnotifiedbyusfromtimetotime.

2.11 WegranttheOperatortherighttoextractand/ortransferdatain relationtoanaccountheldinourdatabasesforthesolepurposeofthe

Operator’suseofthePrivateeBankingServicewithnopowertograntanyrightstothePrivateeBankingServicetoanythirdparty.

3 Private eBanking Authorisation3.1 WithoutprejudicetoClause17oftheGeneralTerms,and notwithstandingthatthePrivateeBankingServicemaybeprovided tojointaccountholdersorthattherelevantApplicationwouldotherwise

requiremorethanoneauthorisedsignatorytogiveinstructionson thataccountorinrelationtothebankingservices:

(a) youauthoriseustoacceptelectronicinstructionstoeffecttransactionsusingthePrivateeBankingServiceandagreethatweshallbeentitledtotreatthesatisfactionofthesecurityproceduresrelatingtothePrivateeBankingServiceasadequateproofofidentityoftheOperatorand

thataccordinglyanyinstructionsaccompanyingsuchsatisfactionofthesecurityproceduresmaybetreatedashavingbeengivenbythe

Operator;and

(b) youagreethatreceiptbyusofanelectronicinstructiontoeffecta transactionusingthePrivateeBankingServiceshallconstitute anunconditionalauthorityfromyouthatentitlesustocarryoutsuch instruction(including,withoutlimitation,authoritytomakepayments toanythirdpartyinaccordancewiththeinstructionandtodebitor

creditanyaccountwiththeamountspecifiedinthatinstruction)andweareentitledtorelyandactonanysuchinstruction.

3.2 TheOperatormaynotrevokeorvaryanysuchinstructionafterwehavereliedonitinourdealingswithanythirdparty.

4 Private eBanking Transactions4.1 Youacknowledgethatatransactionmaynotbeeffectedsimultaneously

withaninstructionbeinggiven.SometransactionsmaytaketimetoprocessandcertaininstructionsmayonlybeprocessedduringNormalBankingHourseventhoughthePrivateeBankingServicemaybe

availableoutsidesuchhours.

4.2 YouagreetobeliableforallmoniesdueandliabilitiesincurredarisingfrominstructionsgivenusingthePrivateeBankingService,evenif

theinstructionswerenotauthorisedbyyou,andyoushallreimburseusinaccordancewithClause17oftheGeneralTerms.

4.3 SaveasexpresslyprovidedinthesePrivateeBankingTerms,weshallbeundernoobligationordutytomonitor,checkorotherwisereviewtheactivitiesoftheOperatorinrelationtotheaccountandtheOperator’suseofthePrivateeBankingService.

4.4 WhereanOperator(beinganintermediary)hasenteredatransactionusingthePrivateeBankingServicewhichrequiresapprovalbyanotherpartytoverify/confirmthetransaction,suchtransactionshallbeplacedinaworkqueue.Itshallbetheintermediary’sresponsibilitytomonitortheworkqueuetoensurethattransactionsareapprovedpriortoanyrelevantcut-offtimesasnotifiedtoyoufromtimetotime.

5 PrivateeBankingSecurity5.1 PriortoprovisiontoyouofthePrivateeBankingService,youshall notifyusinwritingofthenameandcontactdetailsoftheindividualto

whomwearetosendthesecurityproceduresandpasswords,andanyinformationanddocumentationrelatingtothePrivateeBankingService.Wewillremainauthorisedtosendthesecurityproceduresand

passwordsandsuchinformationanddocumentationrelatingtothe PrivateeBankingServicetothatindividualusingthosecontactdetails

untilyounotifyustothecontraryinwriting.Youwillprovidesuch evidenceofyourauthoritytonominatetheindividualaswemayrequire.

5.2 YouacknowledgethatyouandtheOperator(ifdifferent)aresolelyresponsibleforestablishingandapplyingadequatesecuritysystems

and procedures:

(a) inrelationtotheequipmentusedbytheOperatortoprevent unauthoriseduseofthePrivateeBankingService;

Part 4b

Please note: The following provisions of this Private eBanking Service Schedule (Part 4B) apply, in addition to the General Terms (Part 1)

and the Banking Account Terms (Part 2 and Part 2A or Part 2B, as appropriate), to all existing Payment Accounts which you held with

Kleinwort Benson Bank Limited immediately prior to 6 November 2017 (the “Effective Date”) and which following the Effective Date are now

held with SG Kleinwort Hambros Bank Limited.

1 These Private eBanking Terms1.1 ThePrivateeBankingTermsinthisScheduleareforyourPrivate eBankingService.

1.2 ThesePrivateeBankingTermsapplytogetherwiththeGeneralTerms(Part1),theBankingAccountTerms(Parts2or2B,asappropriate),theInvestmentServicesTerms(Part3)andanyothertermsandconditionsthatwetellyouapply.Important:Intheeventofaconflictbetween

thesePrivateeBankingTerms,theGeneralTerms,theBankingAccountTermsortheInvestmentServicesTerms,thesePrivateeBanking

Termswillprevail.

2 Private eBanking Service 2.1 YourPrivateeBankingServiceistheserviceweprovidetoenableyou toaccessandviewyourbankand,whereapplicable,yourinvestment

accountsandtoprovideinstructionstoususingacomputerorotherdevicelinkedtoourPrivateeBankingService.

2.2 YoucanusethePrivateeBankingServicetocarryouttheoperations setoutbelow(pleasenotethislistisnotexhaustive):

• viewthebalanceonyouraccount(s);

• viewtransactionsonyouraccount(s);

• executetransfersbetweenyouraccount(s);

• submitanordertomakepaymentstosomeoneelse’sbankaccount whichmaybeoutsidethejurisdictionoftheUK;and

• downloadyourfinancialandtaxdocuments,statementsand valuations.

2.3 Notallaccountsarecapableofreceivingtheservicesreferredtoabove.Atthetimeofopeningtheaccount(s),yourPrivateBankerwillexplainwhichofyouraccountsarecapableofreceivingsuchservices.

2.4 WhereweprovideyouwithcustodyserviceswemayofferyouourPrivateeBankingServiceinrelationtoyourcustodyaccount.Wherewedo so:

(a) wemayrequireyoutocompleteandsignaseparateapplicationform;

(b) thePrivateeBankingServicewillonlyallowyoutoviewyourcustodyholdingsonlineandwillnotenableyoutogiveinstructionsorotherwiseeffecttransactionsinrelationtotheholdingsinyourcustodyaccountpricingofholdingsinyourcustodyaccountwillbereceivedviaperiodicfeedsandaccordinglytheremaybeadelaybetweeninformationbeingreceivedand/orprocessedbyusandthePrivateeBankingServicebeingupdatedtoreflectsuchchanges;and

(c) inutilisingthePrivateeBankingServiceyoumustcomplywithany additionaltermsandconditionsand/oruserguidespublishedbyusin

relationtothePrivateeBankingServicefromtimetotime.

2.5 Wemay,atyourrequest,permityouand/oranypersonauthorisedbyyoupursuanttotherelevantapplication(suchpersonandyoutogetherbeingthe“Operator”)toaccessandusethePrivateeBankingService

byfollowingtheproceduresnotifiedtotheOperatorfromtimetotimeandbyusingagreedsecurityproceduresandpasswords.WemaychargeafeeforaccesstothePrivateeBankingService.

2.6 YouundertaketoaccessandusethePrivateeBankingServiceand thedocumentationandallothermaterialssuppliedtotheOperatorby

usonlyforthepurposeofusingthePrivateeBankingServicein accordancewiththisPrivateeBankingServiceSchedule.

2.7 ItisyourresponsibilitytocomplywiththelawsofanycountryfromwhichanOperatoraccessesthePrivateeBankingService.

2.8 Youacknowledgethat:(a) youdonotownandwillnotownanyproprietaryorotherrights (includingintellectualpropertyrights)inoroveranysoftware,data, documentationandothermaterialsrelatingtothePrivateeBanking

Serviceoranypartthereof;and

Schedule: Private eBanking Service (Part 4b)

(b) formonitoringalluseofthePrivateeBankingService,including,withoutlimitation,alltransactions,paymentsandtransfersmade,inordertoensurethatanypersonusingthePrivateeBankingServiceisduly

authorisedbyyoutodosoandisactingwithinthelimitsofhisauthorityandthatnotransactionshavebeeneffectedwhichwouldindicate

thatunauthorisedpersonsareinpossessionoftheagreedsecurityproceduresandpasswords;and

(c) inrelationtopasswordsandmemorablewords,bynotusingobviouswords,numbers,charactersorcombinationsthereof,includingbutnotlimitedtonamesordatesofbirth.

5.3 YouareresponsibleforalllossesifanOperatorintentionallyorwithgrossnegligencefailstousethePrivateeBankingServicein

accordancewiththesePrivateeBankingTerms(includingkeepingyoursecurityprocedures,passwordsandmemorablewordssecureandnotifyingusasrequiredinaccordancewithClause5.4below)butyouwillnot,intheabsenceoffraud,wilfuldefaultorgrossnegligenceonthepartofyouoranyOperator,beresponsibleforanylossesyouincur

afteryouhavenotifiedusofthelossortheftorsuspectedusebyathirdpartyofyoursecurityprocedures,passwordsand/ormemorable

wordsinaccordancewithClause5.4below.

5.4 IfyouortheOperatorareawareorsuspectthatanyofthesecurityprocedures,passwordsormemorablewordshavebeenlostorstolenorhaveotherwisebecomeknowntoanunauthorisedperson(includingwhereanOperatorhashis/heraccessrightsamendedorremoved)youortheOperatorshallnotifyusassoonaspossibleandconfirmthispromptlyinwriting.WewilluseourreasonableendeavourstopreventunauthoriseduseofthePrivateeBankingServiceuponreceiptof

suchnotification.

5.5 Instructions,noticesandinformationprovidedbyanOperatorthroughtheuseofthePrivateeBankingServiceinaccordancewiththePrivateeBankingTermsshallhavethesamestatusbetweenyouandusas

ifcontainedinaninstrumentinwritingsignedbyoronbehalfofyouandaddressedtous.Wemaycontactyoutovalidatesuchinstructions

andtheinstructionmaynotbeprocesseduntilallchecksarecompletedtooursatisfaction.

5.6 Wemayinourdiscretionrefusetoactonelectronicinstructionsfrom anOperatorwhichareorappeartobeincompleteorinaccurateor

alteredinthecourseoftransmission.

5.7 IftheOperatorbecomesawareorsuspectsthattherehasoccurred anyfailureordelayinreceivinganyelectronicmessage,instruction orpayment(pursuanttoanelectronicmessageorinstructionsenttous)

oranyprogrammingerrorortransmissionerrorordefectorcorruptionofanyelectronicmessageorinstruction,itwillnotifyusandco-operatewithusintryingtoremedythesame.

5.8 IftheOperatorhasreasontobelievethatinformationreceivedbytheOperatorisnotintendedfortheOperator,theOperatorshallpromptlynotifyusinwritingorbytelephoneandforthwithdeleteordestroy,asapplicable,anyrecordoftheinformation.

5.9 Weandyouareeachresponsibleforensuringthatemailwith attachments,programs,softwareorhardware,whichissenttothe otherpartyorused(includingsendingorusagebyanOperator)toview

oropendata,isnotinfectedwithmalignantprogramcodes.

6 Access to the Private eBanking Service6.1 Youaresolelyresponsibleforprovidingandmaintainingtheequipment

yourequiretoensurethatyouhaveadequateaccesstoourwebsite andweshallhavenoliabilityforanyfailureordiminutioninthequalityof

thePrivateeBankingServicearisingfromyourfailuretoestablishandmaintainanycommunicationslinkrequiredforthePrivateeBankingServiceand/oranydowntimeinsuchlink.

6.1 YoushallusesuchequipmentaswemayfromtimetotimespecifyonourwebsiteasnecessarytoreceivethePrivateeBankingServicefromtimetotime.ThecostofsuchequipmentshallbebornebytheOperatoranduseandmaintenanceofitshallbeattheOperator’srisk.Weshallnotberesponsibleforperformanceofsuchequipment.

7 Restrictions on Use of the Private eBanking Service7.1 YoushallnotonwardlinkequipmentusedtoreceivethePrivate eBankingServicetootherequipmenttomakealloranypartofthe

PrivateeBankingServiceavailableonthatotherequipmentoranypartofitwithoutourpriorwrittenconsent.

7.2 Youmaynotcopyordownloadthesoftwareordocumentationrelating tothePrivateeBankingServiceinwholeorinpartforanypurpose whatsoevernordiscloseormakeavailablethesametoanythirdparty,

exceptaspermittedinthesePrivateeBankingTerms.

Part 4b

7.3 YouundertaketoadviseanyOperatorsthatthesoftwareand documentationrelatingtothePrivateeBankingServicecontainitems

whichareproprietarytousortoanythird-partylicensortousand which,ineithercase,maynotbecopiedinwholeorinpart,except aspermittedinthesePrivateeBankingTerms.

8 AvailabilityandAccuracyofthePrivateeBankingService8.1 ThePrivateeBankingServicewillusuallybeavailableforuse24hours perday.

8.2 Wemay,withoutpriornotice,suspendorrestricttheuseandavailabilityofthePrivateeBankingServiceincluding,withoutlimitation:

(a) wherethereisabreachorsuspectedbreachofsecurityorwherewehaveconcernsaboutthesecurityofthePrivateeBankingService;

(b) wherewehavetoaddresstechnicalproblems;

(c) wherewesuspecttheOperator’suseofthePrivateeBankingServicehasbeenfraudulentorisbeingconductedinanunauthorisedway;

(d) wherewearerequiredbylaworregulationtodoso;or

(e) duetomaintenancerequirements.

8.3 ThePrivateeBankingServicemayalsobeinterruptedbycertain circumstancesbeyondourcontrolincluding,withoutlimitation, unavailability,non-functioningorinterruptionofinternetand telecommunicationservices,actsofGod,fire,flood,tempest,actsof

government,war,civilcommotionorlabourdisputes.

8.4 WeshallnotbeliableforanyLossesoccasionedbysuchinterruption,suspensionorrestriction.Insuchcircumstanceswewillmake

reasonableeffortstoinformyouifanyserviceunderthePrivateeBankingServiceisnotavailableandyouwillbeabletouseallavailablealternativemeansofcommunicationtoconductbusinesswithusand

toprovideuswithinstructionsinrelationtotheaccount.

8.5 WeagreetousereasonableendeavourstoensurethatallinformationavailablethroughandmessagessentbyusbymeansofthePrivateeBankingServiceareaccurate.Youacknowledgethat:

(a) thePrivateeBankingServicemaynotbeerrorfreeandyouagreethattheexistenceofsucherrorsshallnotconstituteabreachofthesePrivateeBankingServiceTermsbyus;

(b) theinformationavailablefromthePrivateeBankingServiceisliabletochangefromtimetotimeandtheremaybeadelaybetweeninformationorinstructionsbeingreceivedand/orprocessedbyusandthePrivateeBankingServicebeingupdatedtoreflectsuchchanges;and

(c) theinformationavailableonthePrivateeBankingServiceshallnotbetakenasconclusiveevidenceasbetweenyouandusofthestateof

anyaccount.

8.6 ByinstructingusviathePrivateeBankingServicetoenterintoa transactiononyourbehalf,you:

(a) agreethatsuchinstructionconstitutestheacceptancebyyouofanypriceorrate(includingFXrate)quotedontherelevantscreen(s)withinthePrivateeBankingServicerelatingtosuchtransaction;and

(b) acknowledgethatmarketconditionsmaymovebetweenanysuchpriceorrateappearingonscreenandthetimeyourorderisexecutedandthatsuchmovementmaybeinyourfavouroragainstit.

8.7 WeshallnotbeliableforanyLossessufferedorincurredbyyouasaresultofourreceivingcorruptedordelayedinstructionsoranyothercommunicationsmadebyyouthroughthePrivateeBankingServiceand/orusnotreceivingsuchinstructionsorcommunications.

8.8 Weshallnotbeliableforanydifferenceintheoutcomeoftransactionsbasedonquotedpricesorratesasagainstactualtransactionpricesorratesduetochangesinmarketconditions.

9 Private eBanking Service Reimbursement9.1 Unlessincurredorsufferedasaresultofourfraud,negligenceor wilfuldefault(saveinrespectofparagraph(f)belowwhichshallapply notwithstandinganynegligencebyus),youshallberesponsibleforand

shallreimburseusinfullforallLossesthatweoranythirdpartysuffer orincurasaconsequenceof:

(a) theuseofthePrivateeBankingServicebyyouoranOperatorotherwisethaninaccordancewith,oranybreachbyyouoranOperatorof,thesePrivateeBankingTerms;


(b) unintelligibleorincorrectinformationorinstructionsprovidedbyan Operator;

(c) thedelayornon-arrivalofelectronicmessagesorinstructionssentby anOperatortous;

(d) anyerrorinanyinstructiongiventousbyyouoranyOperator;

(e) ouractingonanyinstructionwhichis,orappearstobe,froman authorisedperson;

(f) useofthePrivateeBankingeServicebyanyunauthorisedperson;or

(g) anyclaimsordemandsmadeagainstusbyanythirdpartyinrespectofanyaccountforwhichyouusethePrivateeBankingService.

10 Cancellation of the Private eBanking Service10.1 WemaydiscontinueyourabilitytoaccessthePrivateeBanking ServiceatanytimewithoutnoticeifwebelieveyouareusingthePrivate

eBankingServiceinbreachofthesePrivateeBankingServiceTerms orifotherwisedesirable.

10.2 WewillwithdrawthePrivateeBankingServicewithinfive(5)BusinessDaysofreceivingnoticefromyoutodoso,suchnoticetobeprovidedinaccordancewithClause21oftheGeneralTerms.Forthesepurposesnoticeincludesnoticesentbypost,faxoremailordeliveredbyhand.

10.3 NotwithstandingtheprovisionsofthisClause,thePrivateeBanking

ServiceTermsrelatingtouseofthePrivateeBankingServiceshallbedeemedtoremaininfullforceandeffectinrelationtoanyaction

requiredtocompleteorimplementelectronicinstructionswhichweresentbymeansofthePrivateeBankingServicebeforesuchterminationifwe,inourdiscretion,decidetocompleteorimplementsuchinstructionsandterminationofthePrivateeBankingServicewillnotprejudice

anyliabilityinrespectofthingsdoneoromittedtobedonepriortotermination.

Part 4b


SGKleinwortHambrosBankLimited5th Floor, 8 St James’s SquareLondon SW1Y 4JU T +44 20 7597 3000F +44 20 7597 3456

KH09302.01.2018

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