km competencies: a day in the life of a knowledge manager in 2020 corney... · 2020-04-06 · a day...

KMcompetencies:Adayinthelifeofaknowledgemanagerin2020

PaulJCorney|HongKong,16th November2017

Agenda

1. Onthehorizon

2. Tomorrow’sKnowledgeManager- theKnowledgeur?

3. KMAsiareflections

4. Adayinthelife…

AdayinthelifeofaKnowledgeManagerin2020

Onthehorizon

slide3AdayinthelifeofaKnowledgeManagerin2020


lookingforward:KMincontextDemographics

Economics Technology

Values

Resources/ClimateChange

Source:KantarFutures


lookingforward:KMincontext


World working age population (25-64) growth rate – annual pct. change

8%

12%

4%

Source: UN Population Division

Demographics




5.1% 3.9% 3.3% 3.0% 2.8%

Source: World BankGlobalGDP(CurrentUSD2015)– annualpct.change

Economics




Technology

• Takingalongviewoftechnology,bigdisruptivetechnologyplatformsemergeevery50-60yearsorso.TheyfollowanS-curvepatterninwhichtheyconnectmultipletechnologiestogether,andtheyfirstrequireextensiveinvestment(installation)ininfrastructurebeforemovingthrougharapidphaseofsocialtake-upwhichishighlydisruptive.

• ThecurrentICT(digital)wavehasfollowedexactlythesepatternandisnowslowingdownbecauseithasbecomeamaturemarketinalmostallpartsoftheword.

• Theleadingcompaniesarenolongerabletogroweasilybyaddingmoreusers;theyneedtofindinnovativewaystogrowrevenuesperuser,andthisischallenging.

• Growthslowsandfinancemovestolookfornewopportunitieselsewhere.InthecaseofICTthislackofgrowthiscompoundedbecauseMoore’slawnolongerholds.

• Inthismaturephasethereisalsogreatermonitoringofthesector,whichhasbecomerichandinfluential,andgreaterregulation.




Values




Resources/ClimateChange

ArtificialIntelligence(AI):Abravenewworld?


ArtificialIntelligence(AI)

slide12

What’sbeengoingon?(Transactions&News)

Addressing3questions

(Expertise)



slide13

“…Byleveragingthepowerofalgorithm-drivenautomationanddataanalyticsto“productize”aspectsoftheirwork,anumberofinnovativefirmsarefindingthat,likeGoogleandAdobe,theycanincreasemarginsastheygrow,whilegivingclientsbetterserviceatpricesthatcompetitors

can’tmatch.

Productivityrises,efficienciesincrease,andnonlinearscalebecomesfeasibleasproductizedservicestakeoverhigh-volumetasksandaid

judgment-drivenprocesses.

Thatfreesupwell-paidprofessionalstofocusonjobsthatrequiremoresophistication—andgenerategreatervalueforthecompany.”

Source:ProfessorMohanbirSawhney in HarvardBusinessReview“PuttingProductsintoServices”

Howtodoitbetter?(Process)


AI:Expertise


AI:Expertise

slide17

• Expertprofiling– Crawlingandindexinginternalandexternalsourcesofinformation

• Whatneedstobecrawledtobuildupareliableprofile?

• Expertisefinding– Queryingthesystemtoidentifypeoplewithexpertise

• Ifyouarenotanexpertwhatquerytermsdoyouuse?

• Expertiseranking– Isthisimportant

• Isthebasisoftherankingtransparentandappropriatetoyourquery?

• Expertisesharing– Personalinteractionwithoneormoreexperts

• Whatistheroleoftechnology?Source:IntranetFocusPeople&ExpertiseWorkshop


AI:Transactional&News

slide18

NarrativeScience"trainscomputerstowritenewsstories."AdayinthelifeofaKnowledgeManagerin2020

AI:Process

slide19

Source:http://www.nextlawlabs.com/portfolio/beagle/


AI:Process (StreamsinNHShospitals)

slide20

Source:https://deepmind.com/applied/deepmind-health/working-nhs/how-were-helping-today/



slide21

• BoththeUSPresidentialElectionsandBrexitReferendumwerecalledthewrongway.

• ThechallengeoftheselfreinforcingbiasisnotmetwhichmakesoutcomessusceptibletofalsenewsandaccentuatesthePrismEffect.

• Humansarestillneededforinterpretation,managingofnetworksandfacilitationofoutcomes.

Source:http://www.knowledgeetal.com/?p=2158

AIhasachequeredrecenthistory


AItoday?

slide22

Groupreflection&discussion

• Stage1Search:Makingdocuments,imagesandaudio/videoavailableandtagged.

• Stage2Review&Connect:Analysing andsummarising documents,imagesandaudio/videoandpushingtorelevantpeople.Identifyingpatternsandmakingconnections.

• Stage3Predict&Facilitate:Usingtheraftofdata,informationandaccumulatedknowledgetopredictwhatthelikelyoutcomeofaneventorseriesofeventsmightbeandtothenhelpfacilitatethoseoutcomes.

Source:http://www.knowledgeetal.com/?p=2158



slide23

“AIandautomationmodelsifputinplacesuccessfullywouldaugmentthejournalists,augmenttheattorneys,makethemmoresuccessfulfor

themselves,theclient,andthebusiness.

TheriseofnewerformsoftechnologyischallengingthewaycodifiedknowledgeismanagedleadingtotheneedforKMprofessionalsto

workwithnewtypesofcolleaguessuchasbusinessprocessimprovementspecialistsandAIproviders.”

Source:EricHunter:Globalfuturist,globalspeaker,andauthorof"TheSherlockSyndrome".


ThespectreofISOstandards:AgamechangerforKIM’ers?


ISO90012015andbeyondA.7OrganizationalKnowledgeRequirementsregardingorganizationalknowledgewereintroducedforthepurposeof:a) safeguardingtheorganizationfromlossof

knowledgeb) encouragingtheorganizationtoacquireknowledge.

--------

7.1.6OrganizationalknowledgeTheorganizationshalldeterminetheknowledgenecessary fortheoperationofitsprocessesandtoachieveconformityofproductsandservices.Thisknowledgeshallbemaintainedandbemadeavailable totheextentnecessary.Whenaddressingchangingneedsandtrends,theorganizationshallconsideritscurrentknowledgeanddeterminehowtoacquireoraccessanynecessaryadditionalknowledge andrequiredupdates.


ISOKMStandardstimetable?• UKCommitteemet*inLondonon7TH April2016.Developedandsubmitted

setofcommentsonISOdraftKMStandards• NextISOWGmetinBerlinMay2016todiscusscommentsondraftsfrom

internationalcommittees• ISOWGpublishupdateddraftandresubmittointernationalcommitteesin

SingaporeinSeptember2016• InternationalKMStandardsWorkingPartymeetJuly2017andproduce:ISO

30401- Draft- Requirements- KnowledgeManagementSystems-TC260WG6(N-86)

• ISOStandard(KMS)tobesubmittedfora12weekpublicconsultationperiodinDecember2017

• InternationalStandardsCommitteesmeettoreviewcomments• ISOStandardpublishedlatest3yearsfromformationofworkinggroup

(2015)– 2018?

slide26

*InattendanceMses:Chaundy,Macfarlane,Payne.Messrs:Allen,Corney,Fryer,Kelleher,Malone,Marshall,Milton,Shipman,Young


Definingthefuturerole:Knowledgeurandthe8‘ates


The‘Knowledgeur’

Adefinition(derivedfromArbitrage/Arbitrageur):

‘Anentrepreneurwhomakesuseofhis/her/others’knowledgeinoneactivityormarketandappliesitforbeneficialuseinanother.

Originallyinwardfacingtheroleisbecomingmoreoutwardfacingwiththeriseofcommunitiesandtheneedtocollaborateoutsideofthefirewall.’

Source:PaulJCorneyJune16


The8…ates ofa‘Knowledgeur’#1Investigate:Areyouputtingaburningfireout/solvinganimmediatebusinessneed/addressingarisk(OperationalKM)oristhisdrivenbythevisionfromthetopconsistentwiththeorganisation'sbusinessdirection(StrategicKM)?

#2Navigate:Workout/Mapthecriticalknowledgeareasofyourorganisationandcreateadirectoryoftheorganisation’sknowledgeassets.

#3Negotiate:Agreethescopeofyourrolewithyoursponsorsandbetoughnegotiatingwhatsuccesswilllooklikeandhowit’smeasured.

#4Facilitate:SomuchofwhataKMManagerdoesinvolvesfacilitation.Youwillbecomeahubknowingwhotogototoaskifyoudon'tknowyourself.Youhavetofacilitateconnections,meetings,interactions,eventsandcommunities.Thisrequiresresilience,alotofsocialskillsandarealunderstandingofculturalnuances.


The8…ates ofa‘Knowledgeur’(cont)#5Collaborate:Youareinalliancewithbusinessareasandoccasionallyexternalsuppliersorpartners.Youhavetobecapableofvirtualcrossbordercollaboration.

#6Communicate: SeniorKM'er'stellyoutodevote30%ofyourtimetocommunicatingwhatyoudoandgettingfeedback- itsnotjustaboutbroadcasting.HaveyourKMElevatorpitchalwayswithyou.Letallyourstakeholdersknowwhatyouaredoingandwhy.

#7Curate:SomuchofwhatpassesforKnowledgeManagementisaboutcreatingandstoringcontentandmakingitavailableforreuse.It’smorethantheroleformerlyundertakenbyInformationProfessionalsandLibrarians,herewearetalkingaboutbeingacustodianoforganisationalknowledgeandorganisationalknowledgebases.

#8Celebrate:Therolecanbealonelyone asreportinglinesandsponsorschange,yoursisacostnotrevenuelineandtheinitialburstofenthusiasmfades.Collectstories,bepreparedtoacknowledgecontributionsandcelebratesuccesses.


Lookingback


KMAsia2017:lookingback


Day1Am Day2Am

Day1Pm Day2 Pm

Lookingforwardto2020



lookingforward:November2020

You’vewonaprizeforyourKnowledgeManagementworkandareabouttoleaveforacelebratoryvacationfromthenewlyopenedSkyCity.

Telluswhatyoudidtowintheaward.

PaulJCorney

knowledge audit masterclass slide 35AdayinthelifeofaKnowledgeManagerin2020 slide35

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km competencies: a day in the life of a knowledge manager in 2020 corney... · 2020-04-06 · a day...

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