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Submitted by:

B.SAI KIRAN

(12NA1E0036)

Knowledge Management is the explicit and systematic management of vital knowledge - and its associated processes of creation, organization, diffusion, use and exploitation.

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Common Knowledge Management Definitions (just a few of the many)

Discipline within an organization that ensures that the intellectual capabilities of that organization are shared, maintained and institutionalized The process of systematically and actively managing and leveraging the stores of knowledge in an organization

The way a company stores, organizes and accesses internal and external information. Refers to an entire integrated system for accumulation, integration, manipulation, and access of data across multiple organizations

Tacit◦ This type of

knowledge exists in people’s heads, not articulated or documented

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Knowledge Management

Tacit Knowledge Explicit Knowledge

Knowledge

Information

Data

Explicit– This type of knowledge

can be» Processed by information

systems

» Codified and recorded

» Archived and protected

Knowledge assets have often become more

important to companies than financial and physical

assets and are often the only way for a company to

distinguish itself from its competitor & gain

competitive advantage.

KM Significance

Customer Knowledge - the most vital knowledge Knowledge in Products - ‘smarts’ add value Knowledge in People - but people ‘walk’ Knowledge in Processes - know-how when needed Organizational Memory - do we know what we

know? Knowledge in Relationships - richness and depth Knowledge Assets - intellectual capital

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As is the case with many new practices in workplace:

Getting employees on board from day one and making sure they realize exactly how KM program is to impact on their routines and bring benefits for the organization as a whole is pivotal

Make sure KM becomes a fundamental aspect of the way you do business

Be sure your KM implementation is less about reporting and more about sharing knowledge

TQM is the integration of all functions and processes within an organization in order to achieve continuous improvement of the quality of goods and services.

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Types of Quality Costs in km:The cost of quality is generally classified into four categories

1. Cost of Prevention2. Cost of Appraisal3. Cost of Internal Failure4. Cost of External Failure

Internal Failure Those incurred during the production process. Include such items as machine downtime, poor quality materials,

scrap, and rework.External Failure Those incurred after the product is shipped. External failure costs include returns and allowances, warranty

costs, and hidden costs of customer dissatisfaction and lost market share.

Greater customer loyalty Market share improvement Higher stock prices Reduced service calls Higher prices Greater productivity

Knowledge is a company asset, hidden, until the knowledge worker releases it. The key to generating the best returns from your KM Program is to implement a well-planned methodology and ensure that your organization facilitates this release of information.

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