km middle east 2012 - shelley seminar

www.km-me.com [email protected] 1

1

© Arthur Shelley 2011 under Creative Commons License. Available for public use provided source is

acknowledged. Permission of the author required for commercial use.

Metaphor Behavioural Interactions

Leveraging Behavioural Foundations

to Stimulate Knowledge Flow

Arthur Shelley, Intelligent Answers & OZAN*

KM Middle East Workshop

13th March 2012

* OZAN is the Organizational Zoo Ambassadors network

An international professional development group collaborating on

application of metaphor to enhance performance outcomes

2

Start at the END



WHY

WHO

WHAT HOW

WHEN

Desired

Outcomes

VALUE

PEOPLE

PROCESS

TOOLS Shelley 2011 www.organizationalzoo.com/blog

3

Why is behaviour important to

your business?



Visioning Futuring

Observing Mentoring

Coaching Decision making

Listening

Risk taking Communicating

Networked Intelligence Strategic Navigation

Inspiring

Collaborating

Brand Resonance

Deep Design

Trusting

Trustworthy

Aggression Thinking

Knowledge Sharing

Passion

Persistence Self Awareness

Social Awareness

Reciprocity

Enthusiasm

Humility Challenging

Innovative

Risk Awareness

Curiosity

Change Integration Advocacy

Saying NO! Saying YES!

Self Development

Partnering Drives Outcomes

Engaging Confidence

Investing


4

So why don’t we actively manage

behaviour effectively?



Mentoring Coaching

Listening Collaborating Trusting

Reciprocity Enthusiasm Risk Awareness

Encourage Curiosity

Self/professional Development

Don’t want to upset people!

Socially difficult to discuss Stressful to communicate

Conflict averse

Hidden Elephant in the room

Lack of persistence Would only create more issues

“Leopard doesn’t change their spots anyway Politically incorrect “They just wouldn’t get it”

Lack of leadership Not trying!

Just don’t know where to start! Reflect Observe Plan Apply Reflect Developing a constructive open and emergent culture

5



Conversations that Matter

6



Lion

Aggressive

Command and Control

Territorial

Charismatic or ego-driven

Leads by fear

Zoo Leadership Styles


7

© Arthur Shelley 2011 under Creative Commons License. Available for public use provided

source is acknowledged. Permission of the author required for commercial use.

Eagle

Inspirational

Above the mire

Great long range vision

Rapid action on opportunities

Great instinct

Strategic

Leads strategically with vision


8



Hyena

Decision making

Action orientation

Delivery under pressure

Innovative sourcing and application of resources

Leads output generation


9



Unicorn

“Perfect”

Grip on reality?

Reliability?

Think they lead everyone



10



Bee

Collaborative

Assumes specific role

Everything for the hive

Leads teamwork


11



Gibbon

Social leadership

Morale and enthusiasm

Relationships and culture

Defuse tension

Leads social capital


12



Choose your animal appropriately

Behaviour is YOUR choice

The more versatile you can be and the better you understand and relate to others, the more successful you will be.


13

Team Behavioural Profiling



• Select 5 characters that contribute positively to team dynamics

• Select 5 characters that negatively impact on team behaviour

• Discuss strengths and weakness of the teams

?

?

? ? ? ?

? ? ? ?

14

Relationships and knowledge transfer



15

Shared reflections

create rich insights

Laurel Sutton

Organizational Zoo Ambassador Network

Reflective stories stimulate new creative

ideas and engage stakeholders in initiatives

around behaviours

For more information on OZAN:

http://www.organizationalzoo.com/ambassadors



http://www.organizationalzoo.com/ambassadors


16



Reflective Impact Diary

17

Direct Comparison



Our description of who we are … and are not:

Our description of who we believe enhance and reduce team dynamics:

(both in order of frequency of occurrence across groups)

Thoughts?

Perhaps we want others to be like us?

How tolerant of different behaviours?

18

Behavioural DNA perspectives



Positive contribution Negative contribution


19

Circles of influence



Extended family

FAMILY

YOU

Do you behave differently in

each of these environments?

What about sub-contexts

within these?

20

Context based behaviour exercise



Core (Expected) Behaviours

Zoo

Character?

Zoo

Character?

Zoo

Character?

Zoo

Character?

Zoo

Character?

Accepted (Desired) Behaviours

Zoo

Character?

Zoo

Character?

Zoo

Character?

Zoo

Character?

Zoo

Character?

Tolerated Behaviours

Zoo

Character?

Zoo

Character?

Zoo

Character?

Zoo

Character?

Zoo

Character?

Rejected (Not tolerated) Behaviours

Zoo

Character?

Zoo

Character?

Zoo

Character?

Zoo

Character?

Zoo

Character?

21

Example Output: Context Behaviours


22


source is acknowledged. Permission of the author required for commercial use. A fresh view of your organisation

23



Behavioural diversity and Matching

24



Zoo Metaphor for team building Team dynamics assessment What does your team look like?

Do you have the right balance of behaviours to deliver?


25



Zoo Role Play: Cards exercise

1. Set out a role play sequence

2. Think about the behavioural characteristics

3. Write the most probable interaction

4. Write at least two alternative outcomes

5. Write a title which reflects each outcome

6. Act out the role play with your partner

– Think about body language and tone

– What most impacted the (un)desired outcome

– What can be learnt from your mini-play?

!

?

?

?

26



Contact

Arthur Shelley

[email protected]

FREE behavioural profile

www.organizationalzoo.com/profiler

Insights into behaviours

www.organizationalzoo.com/blog

www.organizationalzoo.com/ZooTube

Consulting and mentoring

www.intelligentanswers.com.au

Ph +61 413 047 408

@Metaphorage

#OrgZoo

mailto:[email protected]

http://www.organizationalzoo.com/profiler

http://www.organizationalzoo.com/blog

http://www.organizationalzoo.com/ZooTube

http://www.intelligentanswers.com.au/

km middle east 2012 - shelley seminar

Business