km strategy in organizations
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KNOWLEDGE MANAGEMEBTKNOWLEDGE MANAGEMEBT
SYSTEMSYSTEM
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KM strategy in organizations :KM strategy in organizations :
KM strategy in organizations KM is a concept in
which an enterprise gathers, organizes, shares,
and analyzes the knowledge of individuals and
groups across the organization in ways that
directly affect performance
Robert S. Seiner
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Knowledge Management :Knowledge Management :
MEANINGMEANINGy Knowledge Management is the discipline
that helps spread knowledge of individuals
or groups across organizations in ways
that directly affect performance.
y Knowledge Management envisions
getting the Right Information within the
Right Context to the Right Person at theRight Time for the Right Business
Purpose.
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Types Of Knowledge :Types Of Knowledge :
y Explicit knowledge: It is the visible knowledgeavailable in the form of letters, reports, memos,
literatures, etc.
Explicit knowledge can be embedded in objects,rules, systems, methods etc.
y Tacit knowledge: It is highly invisible andconfined in the mind of a person. It is hard to
formalize and therefore, difficult to communicate to
others.
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THE DRIVERS :THE DRIVERS :
Technology Drivers.
Process Drivers
Personnel-Specific Drivers Knowledge-
Related Drivers
Financial Drivers
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Three Pillars of KnowledgeThree Pillars of Knowledge
Management :Management :
Technology
Process
People
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SSources of Knowledge :ources of Knowledge :
Internal information resources:People Oral communication
Correspondence Mail,memoranda
Data Records Fileson activits, Operations, Personnel, etc.
Graphic materials Maps, Charts, Diagrams, etc.
External information resources:
People outside the organization
Internal information resources of other organizationPublished information books, journals, reports.
Mass media News Electronic databases and data banks .
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PROCESS:PROCESS:
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Objectives of Knowledge Management :
Objectives of Knowledge Management
Create knowledge repositories.
Improve knowledge access.
Enhance the knowledge environment.
Manage knowledge as an asset.
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Phases of KM :Phases of KM :
y Knowledge Identification
y Knowledge Elicitation
y Knowledge Classification
y
Knowledge Storing
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The Knowledge ManagementThe Knowledge Management
Cycle :Cycle :
y Create knowledge
y Capture knowledge
y Organize knowledgey Access knowledge
y Use knowledge
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Reason for Adopting KMReason for Adopting KM
y Retain expertise of the personnel.y Increase customer satisfaction.
y Improve profits and grow revenues.
y
Support E-Business initiative.y Shorten product development cycles
y Provide project work space.
y Provide training and corporate learning.
y Manage legal n intellectual knowledge
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Implementation Challenges
Employees have no time for KM.
Lack of understanding of KM n benefits.
Lack of skill in KM techniques.
Lack of funding of KM.
Lack of appropriate technology.
Lack of commitment from the senior management.
Many companies have not yet begun implementing KM.
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CHALLENGES IN BUILDING KMCHALLENGES IN BUILDING KM
SYSTEMSSYSTEMSy Culture getting people to share knowledgey Knowledge evaluation assessing the worth of
knowledge across the firm
y Knowledge processing documenting howdecisions are reached
y Knowledge implementation organizing
knowledge and integrating it with the
processing strategy for final deployment
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Three issues of KM :Three issues of KM :
y Information Overload :
y Information Overload Information value chain from handlinginformation and data to converting pre-processed information
into knowledge and action .
y Examining the generic relationship between information and
the actual or potential user of that information Directlyrelated to the development of technologies for collecting,
organizing and distributing information and interpersonal
communication
y Examples- Document management Work flow Intranet &
Internet Database integration Group ware and collaboration
tools Project management Communication tracking
Knowledge creation and representation tools
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y Security :
y
Security Access control Trust management andNegotiation securing a knowledgemanagement system Validity of the data Rightinformation-Right person-right time.
y Cultural Issues :
y Cultural Issues Different Levels of theSocio-Cultural Context Globalization vs.Localization Conflict of motives Individual andsocial barriers
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BenefitsBenefits
y Produce and conserve new value- intellectualproperty assets.
y Increase wealth and revenues.
y Improve decision making.
y Speed innovation.
y Improve service and support to customer.
y Avoid waste and duplication
y Low operating cost
y Enhances team collaboration and co-ordination.