KMers as Modern #InfoPros : Integrating the 12 Tasks in an Embedded Position

Elizabeth Turner and Spencer Acadia

Background and Context

0SLA partnered with the Financial Times in 2013 for a special report, “The Evolving Value of Information Management and the Five Essential Attributes of the Modern Information Professional”

0Our paper highlights these attributes, and the “12 Tasks of a Modern Information Professional”

0We also look at a hybrid role of KM/PM under this context of a modern #infopro

Determining Value#InfoPros (55%)

(Providers)#Execs (34%)

(Users)

0Services like repackaging information

0Embedding into existing processes and teams

0Process Improvement

0Need decision-ready data to:• Evaluate choices• Implement

solutions0Communicate

preferences and needs

Repackaging – the 4 D’s

1. Define Information

Needs• The what & how• Priorities• Vision

2. Develop Information

Products • Weeding• Condensing• Annotating

3. Distribute Knowledge

• To executives and administrators

• To exchange knowledge

4. Describe Findings

• Connections & implications

• Next steps • Follow up

5 Essential Attributes of Modern #InfoPros

Communicate Value

Understand the Drivers

Manage the Process

Technology Leader

Provide Decision-ready Info

#1 – Communicate Value

• Maintain EBAs• Understand needs and goals• Walk the floors• Attend events and meetings

Stay Visible

• Map teams• Track ROI• Gather testimonials• Solve problems

Know the

Business

#2 – Understand the DriversBusiness-literate #infopros:

Fee-Earning • Spends time conducting

business• Understands psyche of

client and team

Tech Skills• Machine learning at self

service points• UX/UI & Web 2.0

“recommendations”

Knows why info needed; how useful

Connect info services to organizational strategy

#3 – Manage the ProcessCONTEXT is

everything

• Collect data/collate• Put info together, mix sources• Implement consistency across systems

Project Management

• Training• Improve checklists/templates• Establish and promote timeframes

Launch Successful Tech

• #Exec buy in• Comprehensive training• Limit features at rollout

Continuous Feedback

(ASK:)

• What is this for? • Did you get what you wanted? • Was it well presented? • Did you use it for its intended purpose? • Were you successful?

#4 – Stay Ahead of TechnologyWebsite Management• Access points• Self service

Back End• Organize a DB• Data science• Digital

analytics

UX/UI• Graphic

knowledge• Create charts

and infographics

Determine Technology Investments

Systems literacy:

Get info faster Get newest

infoKeep info current

Facilitate info

mobility

#5 – Decision-Readiness

Succinct Format• Strong beginning & end• First 2 bullets• Pictures/graphs/tables

Exhaustive & Comprehensive• Check sources, facts, findings• Interpretation & annotation

Hybrid Role - KM/PM

KM Strategy/PM Methodology

Visualize

KM Principles

Org Focus•Operations? •Customers?• Innovation? •Growth/Change?

KM Elevator Speech

Plan

All info sources before and after

project

People, delegates, backups

Stakeholder Communications

Implement

KM framework

Information mgmt (tools and rules)

Change mgmt (process impact)

Control

Metrics

Pilots

Next Steps

In Conclusion…1. Embrace Tech & Be Competitive2. Stay Humble & Demonstrate Skills3. Be the Library Wherever You Are

Thank You #InfoPros

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