knight-resume_2016-july
TRANSCRIPT
ShannonK.Knight
[email protected]/in/shannonkknightM.814-883-1413
Projectmanagerwithoverfifteenyearsmanagingawidevarietyofteamsandextensiveexperiencehelping“problem”groupsbecomesuccessful.
EDUCATIONUniversityofTulsaB.A.inPsychologycumlaudewithHonorsTulsa,OklahomaNorthwesternUniversityPre-medicinecourseworkEvanston,Illinois
AREASOFEXPERTISE- initiativeplanning- processimprovement- changemanagement- programleadership- projecttroubleshooting- teambuilding- databasemanagement- softwaretesting- processanalysisandmapping- documentationofcomplextasks/ideas- CertifiedScrumMaster- RecognizedexpertinBlackbaud’sAltru
CLEARANCES- PennsylvaniaChildAbuseHistory
Certification- PennsylvaniaCriminalHistoryBackground
Check- FBICriminalBackgroundCheck
EMPLOYMENTHIGHLIGHTS
DirectorofSpecialProjectsRISDMuseumofArtManageallaspectsoftheMuseum’stechnologyneedsandprovideguidanceandleadershiponprocessimprovements.Overseespecialprojects.
InterimAssistantDirectorRISDMuseumofArtManagespecialprojects(exhibitions,publications,etc.)inconjunctionwithand/oratthedirectionoftheDirector.Contributetostrategyplanning,especiallyinregardstoMuseum-widetechnologyinitiatives.
SeniorTechnicalProjectManagerMinitab,Inc.Managedindividualprojectteamswhilementoringotherprojectmanagersandinterns.Responsibleforallaspectsofgettingsoftwaretomarket,includingresources,budgetandschedule.
SeniorQualityAssuranceEngineerArtTechnologyGroupProvidedthoroughtestingofproprietarysoftwarewhilementoringotherQAEngineers.
OTHERACTIVITIES
Co-Chair,5thGradeParentTeamPennWynneElementaryJune2015toJune2016
Co-Chair,CommunityOutreachCommitteeHome-StudentAssociationPennWynneElementarySeptember2014toJune2016
ReadingOlympicsCoach+ParentOrganizerPennWynneElementaryJune2014toMarch2015
StudioManagerRumfordDanceTheatreJune2012toAugust2013
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EMPLOYMENTDETAILS
July2015topresentConsultantWynnewood,Pennsylvania
IndependentConsultant- Process: Work closely with clients to objectively analyze
existingproblemsanddevelopplansforimprovement.- Altru: Provide expertise on the ins-and-outs of Blackbaud’s
Altru to help clients more fully utilize the functionality intheir daily business. Provide assistance with systemconfigurationandcustomreport/querycreation.
- Quality Assurance: Work closely with engineers anddesigners to ensure reliability and usability of proprietarysoftware; document testing procedures and outcomes.Provideinputintofinalandfutureproductdesign.
August2010toJune2016RISDMuseumofArtProvidence,RhodeIsland
The RISDMuseum acquires, preserves,exhibits,andinterpretsworksofartanddesign representing diverse culturesfrom ancient times to the present.Distinguished by its relationship to theRhode Island School of Design (RISD),the Museum educates and inspiresartists, designers, students, scholars,and the general public throughexhibitions,programs,andpublications.
DirectorofSpecialProjectsFebruary2012toJune2016
− Providetechnicalsupport,training,anddocumentationfortheMuseum’senterprisesystem.
− ManagedallaspectsoftheplanninganddevelopmenteffortfortheRISDMuseumwebsite(risdmuseum.org);testednewfunctionalityandobtainedstakeholderapprovalbeforegoinglivewithnewversions.
− Successfullylaunchedtheinitialversion,fourmajorreleases,andninepointreleasesofthewebsite.
InterimAssistantDirectorJanuary2011toFebruary2012
− Oversawspecialprojects(exhibitions,publications,etc.)inconjunctionwithand/oratthedirectionoftheDirector.
− Facilitatedinternalteams,includingOperations,MasterPlanning,Exhibitions,andPrograms+Events.
− Servedasamemberoftheseniorleadershipteambyparticipatinginstrategicplanning,staffingdecisions,procedurediscussions,andotherkeyareas.
− RepresentedtheMuseumontheRISDITSteeringCommittees.
− Developed,refined,andimplementedtheMuseum’stechnologystrategyincollaborationwiththeseniorleadershipteam.
− Engagedwithemployeesandvisitorstounderstandtheirtechnicalneeds,anddevelopedopportunitiestoaddressthoseneeds.
− Evaluatedexistingandnewtechnologysolutions.Asneeded,directedtheimplementation,execution,roll-outandmaintenanceofneworupgradedsystems.
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EMPLOYMENTDETAILS
RISDMuseumofArt,Continued
InterimAssistantDirector,Continued− Championedtechnicalinnovationatalllevelsofthe
organization.− Leadtheefforttoenhanceandbetterutilizethe
Museum’swebsiteandsocialnetworkingcapabilities,workingwithstaffandthirdpartyvendorstoredesignandre-implementtheMuseum’sonlinepresence.
− Ledtheefforttoobtainanddeployanewenterprisesystemtosupportvisitorservices,facilitiesmanagement,membershipanddevelopment,andotherday-to-dayoperations.
IndependentConsultantAugust2010toJanuary2011
− ManagedtheRISDMuseum’sprocessforreaccreditationwiththeAmericanAssociationofMuseums.
− Analyzedprocesses,maderecommendationsforimprovementsandimplementedprocessimprovementinitiatives,including:− Providingacompletescheduleforeachexhibition
withrealisticdeadlinesandincludingallpartsofplanningandimplementation.
− Settingupweeklyexhibitionteammeetingsandensuringthattherightteammembersareincludedattherighttimeinordertoreducetheoverallnumberofmeetings.
− WorkedwithstakeholderstoidentifythebasicrequirementsforredesigningtheRISDMuseum’swebsite.
− Assistedinexhibitionplanningandexecutionasneeded.− AssumedtheleadoftheCocktailCultureexhibitionand
publicationwhenthecuratorbecameunavailable.
Specialrecognition:− NamedAltruChampionbyBlackbaudinApril2013.− NominatedfortheRISDRecognizesCostSavings/
EfficiencyAwardinJanuary2013.
Publications:- Knight,ShannonK.(October2015).DataIntegrityatthe
RISDMuseum:TheLongandWindingRoad[Guestblogpost].http://www.blackbaudknowhow.com/altru/data-integrity-at-the-risd-museum-the-long-and-winding-road.htm
- Knight,ShannonK.(January2016).DataintheWind|FourOptionsforFine-TuningOldData[Guestblogpost].http://feedproxy.google.com/~r/npengage/~3/dxLu2ZTA4Lc/ ?utm_source=feedburner&utm_medium=email
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EMPLOYMENTDETAILS
May2003toMay2010Minitab,Inc.StateCollege,Pennsylvania
Minitab is one of the world’s leadingdevelopersofstatisticalsoftware.Morethan4,000collegesanduniversitiesuseMinitab for teaching and research.ThousandsofcompaniesworldwideuseMinitab software to analyze data forqualityimprovementprograms.
IndependentConsultantMarch2010toMay2010- Evaluatedintranetusageandimplementedstrategiesfor
betterwithin-andcross-teamcommunication.
ProductReleaseManagerJune2009toFebruary2010- Developed,implemented,andmaintainedareleaseplan
withinamulti-teamdevelopmentenvironment.- Directlyoversawandledprojectmanagerswithinaprogram.- Servedasliaisonandcollaboratedwithadiverseteamof
professionalsincludingprojectmanagers,softwarearchitects,developers,testers,businessmanagers,andmarketingspecialiststogenerateasmoothprocessforschedulingandreleasingsoftwareandupdates.
- Informedstakeholdersofissuesandchangeswhichmayhaveimpactedexpectedbusinessresults.
- Ensuredthatallteamswerepreparedbeforeproductlaunch;includingsuchareasasdevelopment,deployment,production,marketing,sales,andsupport.
- Regularlyproposedimplementedmethodologies,tools,infrastructure,andprocessesforefficientexecutionofMinitab’sproductreleasegoals.
SeniorTechnicalProjectManagerMay2003toJune2009- Coordinatedandmonitoredthedevelopmentofproprietary
software, working closely with engineers, designers,documentationwritersandotherteammembers.
- Acted as liaison to marketing, providing technicalinformationaboutnewproductreleases.
- Identifiedand facilitatedprocess improvements insoftwaredevelopmentandprojectmanagement.
- Established and defined processes for the softwaredevelopmentcycle;createdinstructionsandmaterials.
- Stayed up to date with current project management toolsandmethodologies.
- Madehiringrecommendationsbasedonresourceneeds.- Provided input intothestructureanddesignof the internal
companyportalandprojectmanagementtools.- Served as Lead Tester for Product Installations, which
involvedcoordinatingateamofsixtesters,aswellaswritingandreviewingtestplansandspecifictestcases.
- Assistedwithproducttestinganddocumentationasneeded.
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EMPLOYMENTDETAILS
August1998toApril2003ArtTechnologyGroupBoston,Massachusetts
Art Technology Group (ATG) was anindependent Internet technologycompany specializing in eCommercesoftware and on-demand optimizationapplications until its acquisition byOracleinJanuary2011.
SeniorQualityAssuranceEngineerJanuary2003toApril2003- Worked closely with engineers and designers to ensure
reliabilityandusabilityofproprietarysoftware.- Providedinputintofinalproductdesign.- Documentedtestingproceduresandoutcomes.
SeniorProgramManagerJune1999toDecember2002- Organizedthedevelopmentofproprietarysoftware,working
closelywithproductmanagers,engineers,designers,qualityassurance engineers, documentation writers and otherdevelopment teammembers. Team sizes ranged from3 tomorethan45members,withprojectlifecyclesrangingfrom10weeksto18months.
- Responsible for the teamwhichcreatedATGPortals,whichbrought in 33% of ATG’s revenue during Q2 2003 and Q32003.
- Definedanddocumentedthedevelopmentcycleprocess.- Developedandadministeredproductbetareleases(Dynamo
4.5 and Dynamo 5.0), including selection of participants,planningandimplementingkick-offprograms,andprovidingfeedbacktotheappropriateproductdevelopmentteams.
- Established procedures for tracking new releases of 3rdparty software thatATGproductsare reliantupon (suchasJDK’s,databases,andcontentmanagementsystems).
- Determined product cycle schedules and arranged productreleases, working closely with the web team, productmarketing,andcustomersupport.
- MentorednewprogrammanagersandQAengineers;helpednewemployeesadjusttotheATGculture.
Year2000CoordinatorOctober1998toJanuary2000- Developed, proposed and implemented the company-wide
Year2000complianceeffort;workedcloselywithATGseniorexecutives as well as managers and team members at alllevelswithintheorganizations.
- Manageda95-personsupportteamfor24-hourcoverageoftheY2KWeekend.
- Coordinated testing of internal product readiness; ensured3rdpartyproductreadiness.
- Coordinatedwithlegal,design,andproductmanagementtoY2Kreadinessandsupportplanstoallcustomers
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EMPLOYMENTDETAILS
ArtTechnologyGroup,Continued QualityAssuranceEngineerAugust1998toJune1999- Ensuredreliabilityandusabilityofproprietarysoftware.- Conductedloadandperformancetests.- Workedcloselywithengineersanddesigners.- Loggedandtrackedanyproblemsfound.- Providedinputintothefinalproductdesign.- DevelopedguidelinesfortestingYear2000compliance.
July1992toJuly1998(notincludingJune-December1994)NorthwesternUniversityEvanston,Illinois
Northwestern University combinesinnovative teaching and pioneeringresearch in a highly collaborativeenvironment. It provides students andfaculty exceptional opportunities forintellectual, personal and professionalgrowth.
ComputerSpecialist,CenterforTalentDevelopmentAugust1995toJuly1998- Designedandmanagedanextensiverelationaldatabase.- Responsibleforallequipmentandsoftware.- CreatedandmaintainedtheCTDwebsite.- Performed all UNIX system administrator duties, including
maintaining the server, setting up and monitoring emailaccounts,andensuringadherencetothenetworkusepolicy.
- Responsible for 35% increase in mailing list sales betweenAugust1995andJuly1998.
SystemsAdministrator&ResearchProjectAssistant,SchoolofEducation&SocialPolicy–COVISProject
January1995toAugust1995- Designed and maintained a database of demographic and
technologicalinformationforparticipatingschools.- Developedguidebooks,curriculum,andworkshopmaterials
forProjectTechnologyCoordinators.- Providedstatisticalandresearchsupportforprojectfaculty.- Provided computer support local high schools. Managed
UNIX and Macintosh accounts for over 300 students;ensuredadherencetothenetworkusepolicy.
ResearchProjectCoordinator,SchoolofEducation&SocialPolicy–Dr.BrianJ.Reiser
July1992toMay1994- Setupandtestedexperimentalequipmentandsoftware.- Conductedone-on-onesessionsinavarietyofstudies.- Responsible for office management, including organizing
meetings, maintaining the budget and associated records,andorderingsuppliesandequipment.
- Developed a coding scheme for performing discourseanalysis as reported in Merrill, D. C., Reiser, B. J., (Knight)Merrill, S. K., and Landes, S. (1995). Tutoring: GuidedLearning by Doing. Cognition and Instruction, 13(3).LawrenceErlbaumAssociates,Mahwah,NJ.