Know and avoid

the biggest

mistake made

when having a

difficult

conversation 18th November 4:00pm –

4:30pm (GMT)

In this webinar:

1. 3 components of a successful difficult

conversation

2. The single biggest mistake

3. Examples of what this looks like

4. How you can avoid it

5. How we can help you further

What is a successful difficult

conversation?

A successful difficult conversation puts you

on the path to resolving the issue and

creating positive change

Situation today:

Insufficient

progress in class

Current future if nothing

changes:

Potentially capability and

loss of job

Potential future if issue

addressed:

Class make progress, teacher

will feel more confident and

happier in job

Successful difficult conversations put us

on the path to positive change.

They have 3 components :

The single biggest mistake I see when

people are having a difficult

conversation is…

Not clearly saying what the issue is

1. Person doesn’t know what the problem is

2. Doesn’t know what needs to change

3. Conversation can easily get pulled off

track (intentionally or unintentionally)

There are two sub-components to this

problem:

1. We’re not clear ourselves about what

the problem is

2. We don’t tell the other person clearly

You need to lead better

How many ways could someone lead

better?

Submit own planning on time

Supporting year group to improve plans

You’re lying…

Several examples of agreed support not

in place: ‘you say it is, I don’t see it’

Mixed messages

Be on time to lessons

What is on time?

When the lesson starts?

Before the lesson starts?

To avoid this mistake we need to be

clearer:

I, issue, the outcome

I: saw, believe, feel, notice, think

Issue: what is the problem

The outcome: what do you want them to

do differently

People often miss out the outcome

You must have tangible examples of

what you are talking about

If you don’t then don’t have the

conversation until you do

Let’s look at those examples:

Original I, issue, the outcome

You need to

lead better

I believe

Issue: you need to show greater leadership in

your year group specifically in planning

The outcome: I would like you to make sure all

planning is in on time and to see you supporting

your year group in producing higher quality

plans which develop and support the children’s

learning.

Examples: For the last 3 weeks your planning

has been late and when you and I looked at

your year’s plans we both saw ways in which

they could lead to better quality first teaching.

Let’s look at those examples:

Original I, issue, the outcome

You’re lying I feel

Issue: there are mixed messages between us

because I haven’t seen the agreed support for

‘Jane’ put in place

The outcome: and what I would like to see,

and be assured of, is that her individual reward

chart and her break time book are used daily.

Examples: When I came into your class last

Wednesday I asked Jane where her reward

chart was and she said she didn’t have one.

Let’s look at those examples

Original I, issue, the outcome

Be on time to

lessons

I have noticed

Issue: you have been late to lessons several

times over the last few weeks

The outcome: and what I need is for you to be

in class with me at 8:45am, 10:55am and after

lunch at 12:50pm.

Examples: There have been quite a few

examples of when you have been late

including 2 afternoons last week and twice at

the start of literacy after break.

The single biggest mistake I see when

people are having a difficult

conversation is…

Not clearly saying what the issue is

The solution is to use the structure:

I, issue, the outcome

(with some examples)

Successful difficult conversations have

3 components:

Build trust

Emotional manage-

ment Structure

Successful difficult conversations course

5 days

Over a year

Delivered in your school

6 people

Successful difficult conversations course

structure

1. The 3 skills you need to have successful difficult

conversations.

2. How to be flexible in your leadership style to get

the best outcome for any situation and person.

3. A day with our legal expert on what you can

and can’t do legally.

4. How to make sure you get to the point, the single

biggest mistake people make.

5. How to move any difficult conversation forward

with a range of tools and techniques for a range

of situations.

What people have said about the

training:

"This was a professionally life changing

course - I couldn't rate it highly enough. It

has been transformative for me and the rest

of the SLT“

Mr Parr, Head Teacher, London,

What people have said about the

training:

"Thank you… It's been a long time since I

really felt like I have learnt and developed a

new skill. It made me realise that, as senior

leaders, we are really not trained or always

equipped to deal with the emotional side of

the job.“

Mrs Harris, Head Teacher, London

Course costs:

Successful difficult conversations

The 3 skills you need to have successful difficult conversations. £1500

Flexing your leadership style

How to be flexible in your leadership style to get the best outcome for any

situation and person.

£1600

Capability training

A day with our legal expert on what you can and can’t do legally. £1000

Get to the point

How to make sure you get to the point, the single biggest mistake people

make.

£1500

Tools and techniques for difficult conversations

How to move any difficult conversation forward with a range of tools and

techniques for a range of situations.

£1500

Total £7100

*All prices excl VAT

*All courses are for up to 6 people and deliver in your school

*Reasonable travel expenses may be charged, and this will be discussed with you before booking

Bonuses if you book the full course:

I will personally deliver the training for 5

schools

2 x half day implementation support for

free, worth £1,100

You can split the payment over financial

years

Bonuses: If you book the full course

by 1st Dec

Satisfaction guarantee

If after the 1st 3 days you are not happy I

will give you a full refund

Contact a school leader to hear what

they think of the training

Next steps

Contact us to let us know you want to

book:

A day

The full course

Contact:

kay@ukheadsup.com

For the bonuses you must contact us before

Monday 1st Dec

I look forward to helping you make

your difficult conversations less stressful

and more successful

sonia@ukheadsup.com