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Pega Know Your Customer for Financial Services

PRODUCT OVERVIEW 7.31

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Pega Know Your Customer for Financial Services

Document: Product Overview

Software Version: 7.31

Updated: July 2017

CONTENTS

Product overview............................................................................................... 1

Features and benefits ....................................................................................... 2 Regulatory rule management ......................................................................... 2 Pega-provided regulatory rules ...................................................................... 2

AML/CTF ................................................................................................. 2 OTC Derivatives/Swaps ........................................................................... 3 Suitability ................................................................................................. 4 Tax .......................................................................................................... 4

List of Pega-provided regulatory rulesets and descriptions ............................ 5 Quarterly updates of Pega-provided regulatory rules ..................................... 8 Regulatory rule audit and reporting ................................................................ 9

Audit Memo .............................................................................................. 9 Audit reporting ....................................................................................... 10 Item response tracking ........................................................................... 10

Rule management portal.............................................................................. 10 Due diligence data reporting ........................................................................ 12 Automated and manual case creation .......................................................... 12 Multi-jurisdictional and multi-product due diligence ...................................... 13 KYC reviews (refresh, periodic, and event-driven reviews) .......................... 13 Remediation and look-backs ........................................................................ 14 Related party due diligence ......................................................................... 15 Generating due diligence approval report in PDF format.............................. 15 Maker-Checker tracking ............................................................................... 16 Specialization and re-use ............................................................................. 16 Configurable business rules ......................................................................... 16 Stage-based dynamic case management .................................................... 17 Document handling ...................................................................................... 18 Intent-led user experience ........................................................................... 18 Case management ...................................................................................... 18 Risk rating process ...................................................................................... 19 Pega Know Your Customer for Financial Services master customer profile management ................................................................................................ 20 System integration (internal and external) .................................................... 20

eScreening............................................................................................. 21 Auditing ....................................................................................................... 21 Translation ready ......................................................................................... 22 State-of-the-art data visualization ................................................................ 22 Systems and environment ........................................................................... 23

Pega Cloud ............................................................................................ 23 Business rules ....................................................................................... 23 Case management ................................................................................. 23 Visual workflow ...................................................................................... 23 Legacy system integration ..................................................................... 23 Situational Layer Cake ........................................................................... 23 Multiple Language Packs* ...................................................................... 24

Data model ....................................................................................................... 25

Roles, portals, and dashboards ..................................................................... 27 Pega Know Your Customer for Financial Services roles .............................. 27

Pega Know Your Customer for Financial Services Analyst Manager portal27 Pega Know Your Customer for Financial Services Rule Manager portal 29

Know Your Customer for Financial Services - Product Overview 1

Pega® Know Your Customer for Financial Services refers to the collection and maintenance of customer due diligence and information to ensure compliance with local laws and regulations including Anti-Money Laundering and Counter-Terrorism Financing Rules (AML/CTF Rules), Foreign Account Tax Compliance Act (FATCA), Common Reporting Standard (CRS), Markets in Financial Instruments Directive II (MiFID II), The European Markets and Infrastructure Regulation (EMIR) , Dodd-Frank Act, and Suitability. Pega Know Your Customer for Financial Services is integrated with Pega® Client Lifecycle Management (PCLM).

Pega Know Your Customer for Financial Services is a robust, industry-leading KYC application which has extensive Pega-provided functionality including 7000+ preconfigured rules covering major jurisdictions that are developed and updated quarterly by an international team of lawyers, ex-regulators, and policy makers. It uses PCLM driver data (booking jurisdiction, customer type, product, and risk) to drive the right KYC types at the right time. Pega provides a global Master View of each “customer” ensuring re-use, dynamic risk rating, and agility to quickly manage rule changes.

This document will cover the following topics:

Features and benefits

Data model

Roles, portals, and dashboards

Product overview


Regulatory rule management Pega Know Your Customer for Financial Services contains 7000+ pre-built due diligence rules and thousands of associated logic conditions from retail banking through to Corporate & Investment Banking. An international team of lawyers, ex-regulators, and policy makers develop and provide the rules and logic.

You can customize regulatory forms and associated rules for specific product and region-based KYC requirements. The following are the features of regulatory rule management.

Pre-built logic conditions apply escalation flags based on question responses.

You can customize these assets to route cases to specific workgroups and operators to review and decide based on the client’s unique business requirements.

Business users have full access to rules that define due diligence data capture policies, procedures, and user interface display.

− Immediate and user-driven maintenance.

− No service requests and no custom programming.

− Ability to change rules, processes and data fields as risks and regulatory requirements change.

Pega-provided regulatory rules The following subsections list the customizable Pega-provided regulatory rules.

AML/CTF Includes Global rulesets based on the United States and Financial Action Task Force

(FATF) standards.

Local AML jurisdiction ruleset coverage includes:

− United States

- Bank Secrecy Act

- USA PATRIOT Act

− European Union

- 4th EU Money Laundering Directive

- 5th EU Money Laundering Directive

− United Kingdom

- Proceeds of Crime Act 2002

- Money Laundering Regulations 2007

- Terrorism Act 2000

Features and benefits

Pega Know Your Customer for Financial Services - Product Overview 3

TITLE of INTERNAL DOCUMENT – Arial Bold 12

− France

- Monetary and Financial Code, Articles L561-1 et seq.

- The Order of 30 January 2009

- Act. No 2001-420 of 15 May 2001

− Germany

- The Money Laundering Act and amendments

- Act on the Suppression of Money Laundering and Combating the Financing of Terrorism of 8 August 2002

- Act on Improving measures to Combat Organized Crime of 4 May 1998

− Switzerland

- FINMA Anti-Money Laundering Ordinance

- Agreement on the Swiss banks’ code of conduct with regard to the exercise of due diligence (CDB 16)

− Australia

- Anti-Money Laundering and Counter-Terrorism Financing Act 2006

- Anti-Money Laundering and Counter-Terrorism Financing Rules Instrument and related amendments

− Hong Kong

- Anti-Money Laundering and Counter-Terrorist Financing (Financial Institutions) Ordinance

- Drug Trafficking (Recovery of Proceeds) Ordinance

- Organized and Serious Crimes Ordinance

− Singapore

- Corruption, Drug Trafficking, and Other Serious Crimes (Confiscation of Benefits) Act (Cap. 65A)

- MAS Notice 626 on Prevention of Money Laundering and Countering the Financing of Terrorism –– Banks

OTC Derivatives/Swaps OTC Derivatives rulesets cover the following jurisdictions:

− United States

- Dodd Frank Act

− European Union

- European Market Infrastructure Regulation (EMIR)



− United Kingdom


Suitability Suitability rulesets cover the following jurisdictions:

− United States

- Financial Industry Regulatory Authority (FINRA) rule 2111

- Financial Industry Regulatory Authority (FINRA) rule 2090

− European Union


- Markets in Financial Instruments Directive (MiFID) II

− United Kingdom


- Markets in Financial Instruments Directive (MiFID) II

− Canada

- Investment Industry Regulatory Organization of Canada (IIROC) rule 1300.1

Tax Foreign Account Tax Compliance Act (FATCA)

The Pega-provided FATCA rulesets include rules and logic for pre-existing account reviews of low value and high value individuals, with decision logic that applies those rulesets based on account value aggregation.

The new account rulesets include rules for taxable entities, international and government organizations, tax-exempt entities, insurance companies, and individuals. The new account rulesets are set to apply to all customers, regardless of value, as account values fluctuate and the most conservative approach is to categorize the customer at the start of the relationship and instead use account value to determine whether you must report the customer or not on an ongoing basis.

All of these rulesets assist in categorizing the customer and identifying whether they are reportable for FATCA. The rules are not IGA specific but rather represent the most conservative approach.

The rulesets also identify what type of tax document you should collect based on the customer categorization.

Common Reporting Standard (CRS)

The Pega-provided CRS rules include pre-existing account reviews for low value and high value individuals as well as new account rulesets for taxable entities and individuals.

All of these rulesets assist in identifying the Organisation for Economic Co-operation and Development (OECD) jurisdiction or jurisdictions in which the customer is reportable to CRS.



− The new account rulesets are set to apply to all customers, regardless of value, as account values fluctuate and the most conservative approach is to categorize the customer at the start of the relationship and instead use account value to determine whether you must report the or not on an ongoing basis.

List of Pega-provided regulatory rulesets and descriptions Regulatory compliance asset Description US - Dodd-Frank - Derivatives US-based, guided due diligence questionnaire for financial

swaps & derivatives as prescribed by the Dodd-Frank Act. US - AML - Mutual Fund US-based, guided AML due diligence questionnaire for

mutual fund products. US - FINRA 2111 & 2090 US-based, guided due diligence questionnaire for investment

suitability as prescribed by FINRA (Financial Industry Regulation Authority) Rule 2111.

US - AML - Intermediary FI US-based, guided AML due diligence questionnaire for financial institutions acting as intermediaries.

US - AML- Life Insurance US-based, guided AML due diligence questionnaire for life insurance-related entities.

US - AML - Foreign Correspondent Bank US-based, guided AML due diligence questionnaire for foreign correspondent banks.

US - AML – FFI US-based, guided AML due diligence questionnaire for foreign financial institutions.

US - AML - Individual CDD US-based, guided AML due diligence questionnaire for performing customer due diligence on individuals.

US - AML - Individual EDD US-based, guided AML questionnaire for performing enhanced due diligence on individuals.

US - AML - Entity CDD US-based, guided AML questionnaire for performing customer due diligence on entities.

US - AML - Entity EDD US-based, guided questionnaire for performing enhanced due diligence on entities.

Global - AML - Individual CDD Global guided AML due diligence questionnaire for performing customer due diligence on individuals.

Global - AML - Individual EDD Global guided AML due diligence questionnaire for performing enhanced due diligence on individuals.

Global - AML - Entity CDD Global guided AML due diligence questionnaire for performing customer due diligence on entities.

Global - AML - Entity EDD Global guided AML due diligence questionnaire for performing enhanced due diligence on entities.

Global - AML- Intermediary FI Global guided AML due diligence questionnaire for financial institutions acting as intermediaries.

Global - AML - Foreign Correspondent Bank Global guided AML due diligence questionnaire for foreign correspondent banks.

Global - AML - FFI Global guided AML due diligence questionnaire for foreign financial institutions.



Regulatory compliance asset Description GB - AML - Individual CDD United Kingdom-based, guided AML due diligence

questionnaire for performing customer due diligence on individuals.

GB - AML - Individual EDD United Kingdom-based, guided AML due diligence questionnaire for performing enhanced due diligence on individuals.

GB - AML - Entity CDD United Kingdom-based, guided AML due diligence questionnaire for performing customer due diligence on entities.

GB - AML - Entity EDD United Kingdom-based, guided AML due diligence questionnaire for performing enhanced due diligence on entities.

GB - AML - Life Assurance United Kingdom-based, guided AML questionnaire for Life Assurance, Pensions, and Investment related entities.

EU - AML - Individual CDD 4th EU MLD-based, guided AML due diligence questionnaire for performing customer due diligence on individuals.

EU - AML - Individual EDD 4th EU MLD-based, guided AML due diligence questionnaire for performing enhanced due diligence on individuals.

EU - AML - Entity CDD 4th EU MLD-based, guided AML due diligence questionnaire for performing customer due diligence on individuals.

EU - AML - Entity EDD 4th EU MLD-based, guided AML due diligence questionnaire for performing enhanced due diligence on entities.

EU – 5th MLD - AML - Individual EDD 5th EU MLD-based, guided AML due diligence questionnaire for performing enhanced due diligence on entities.

EU – 5th MLD - AML - Entity EDD 5th EU MLD-based, guided AML due diligence questionnaire for performing enhanced due diligence on entities.

DE - AML - Individual CDD German-based, guided AML due diligence questionnaire for performing customer due diligence on individuals.

DE - AML - Individual EDD German-based, guided AML due diligence questionnaire for performing enhanced due diligence on individuals.

DE - AML - Entity CDD German-based, guided AML due diligence questionnaire for performing customer due diligence on entities.

DE - AML - Entity EDD German-based, guided AML due diligence questionnaire for performing enhanced due diligence on entities.

FR - AML - Individual CDD France-based, guided AML due diligence questionnaire for performing customer due diligence on individuals.

FR - AML - Individual EDD France-based, guided AML due diligence questionnaire for performing enhanced due diligence on individuals.

FR - AML - Entity CDD France-based, guided AML due diligence questionnaire for performing customer due diligence on entities.

FR - AML - Entity EDD France-based, guided AML due diligence questionnaire for performing enhanced due diligence on entities.



Regulatory compliance asset Description EU – EMIR EU-based, guided questionnaire to address European Market

Infrastructure Regulation (EMIR) regulation and derive EMIR classifications.

EU - MiFID II EU-based, guided questionnaire to address investment due diligence as prescribed by the Markets in Financial Instruments Directive (MiFID), MiFID II and MiFIR.

CA - IIROC 1300.1 Canada-based, guided questionnaire to address investment due diligence as prescribed by the Investment Industry Regulation Organization of Canada’s rule 1300.1.

FATCA - Low Value Accounts Guided questionnaire to assist with defining account holder reporting status and certification type for pre-existing, individual, low value accounts. Includes legal guidance.

FATCA - High Value Accounts Guided questionnaire to assist with defining account holder reporting status and certification type for pre-existing, individual, high value accounts. Includes legal guidance.

FATCA - Taxable Entities Guided questionnaire to assist with defining account holder reporting status and certification type for new accounts for taxable entities. Includes legal guidance.

FATCA - Intl and Govt. Organizations Guided questionnaire to assist with defining account holder reporting status and certification type for new accounts for international and government organizations. Includes legal guidance.

FATCA - Tax Exempt Entities Guided questionnaire to assist with defining account holder reporting status and certification type for new accounts for tax-exempt organizations. Includes legal guidance.

FATCA - Insurance Companies Guided questionnaire to assist with defining account holder reporting status and certification type for new accounts for insurance companies. Includes legal guidance.

FATCA - Individuals Guided questionnaire to assist with defining account holder reporting status and certification type for new accounts for individuals. Includes legal guidance.

CRS - High Value Accounts Guided questionnaire to determine Common Reporting Customer (CRS) reporting status for pre-existing, high value accounts. Includes legal guidance.

CRS - Low Value Accounts Guided questionnaire to define Common Reporting Customer (CRS) reporting status for pre-existing, low value accounts. Includes legal guidance.

CRS - Taxable Entities Guided questionnaire to define Common Reporting Customer (CRS) reporting status for new accounts for taxable entities. Includes legal guidance.

CRS - Individual New Accounts Guided questionnaire to define Common Reporting Customer (CRS) reporting status for new accounts for individuals. Includes legal guidance.



Regulatory compliance asset Description SG - AML - Individual CDD Singapore-based, guided AML due diligence questionnaire

for performing customer due diligence on individuals. SG - AML - Individual EDD Singapore-based, guided AML due diligence questionnaire

for performing enhanced due diligence on individuals. SG - AML - Entity CDD Singapore-based, guided AML due diligence questionnaire

for performing customer due diligence on entities. SG - AML - Entity EDD Singapore-based, guided AML due diligence questionnaire

for performing enhanced due diligence on entities. HK - AML - Individual CDD Hong Kong-based, guided AML due diligence questionnaire

for performing customer due diligence on individuals. HK - AML - Individual EDD Hong Kong-based, guided AML due diligence questionnaire

for performing enhanced due diligence on individuals. HK - AML - Entity CDD Hong Kong-based, guided AML due diligence questionnaire

for performing customer due diligence on entities. HK - AML - Entity EDD Hong Kong-based, guided AML due diligence questionnaire

for performing enhanced due diligence on entities. AU - AML - Individual CDD Australia-based, guided AML due diligence questionnaire for

performing customer due diligence on individuals. AU - AML - Individual EDD Australia-based, guided AML due diligence questionnaire for

performing enhanced due diligence on individuals. AU - AML - Entity CDD Australia-based, guided AML due diligence questionnaire for

performing customer due diligence on entities. AU - AML - Entity EDD Australia-based, guided AML due diligence questionnaire for

performing enhanced due diligence on entities. CH - AML - Individual CDD Swiss-based, guided AML due diligence questionnaire for

performing customer due diligence on individuals. CH - AML - Individual EDD Swiss-based, guided AML due diligence questionnaire for

performing enhanced due diligence on individuals. CH - AML - Entity CDD Swiss-based, guided AML due diligence questionnaire for

performing customer due diligence on entities. CH - AML - Entity EDD Swiss-based, guided AML due diligence questionnaire for

performing enhanced due diligence on entities.

Quarterly updates of Pega-provided regulatory rules An international team of lawyers, ex-regulators and policy makers (on behalf of Pega)

monitors and works with primary regulators globally covering all major jurisdictions and any customized jurisdictions and regulations specific to the end bank. This team interprets any regulatory updates identified.

On a quarterly basis, ruleset updates are provided to Pega that follow an intent-led logic format.



The updates are configured in Pega with auditability and versioning. They are then sent to customer banks that subscribed to the Regulatory Rules Maintenance service, to review and approve.

Regulatory rule audit and reporting The system enforces audit data capture when you add, delete, and update due diligence rules.

Audit Memo You can add a note in the Audit Memo field.



Audit reporting On-demand reporting allow business users to compare rule changes across versions. Pega Know Your Customer for Financial Services includes filtering and sorting capabilities and you can export the report to Excel or PDF.

Item response tracking When configured, you can track any KYC item and response including important metadata around source of change, time and where appropriate manual comments. A data auditing tool allows exploration of the history of any piece of data being tracked, available directly from the summary screen for the customer.

Rule management portal Rule management portal is a specialized portal that allows business users to easily access and modify rules. Using the Rule management portal you can:



Create new rules in minutes

Generate the UI automatically

Maintain existing rules

Track change history

Organize rules by category –– region, product, and so on.

Design-time configuration user interface

Run-time user interface



Due diligence data reporting Due diligence data reporting is the ability to easily report on data captured during due diligence. Hundreds of questions and answers are captured for each complex onboarding and we Pega provides a way to report on them with high performance.

Declare indexing allows captured due diligence data to be readily accessible in real-time for reporting and integration purposes without the constraints of scheduled data extracts. Pega Know Your Customer for Financial Services declare indexing is configured for all pre-built due diligence data capture Items.

Automated and manual case creation Pega Know Your Customer for Financial Services can automatically create cases using a variety of services, connection methods and data formats. Configurable and extendable rules import and parse data for case creation.

Pega Know Your Customer for Financial Services provides data collection processes that you can extend to integrate with systems of record for manual case creation.



You can automatically create cases using time-based parameters (periodic review / expired documents).

Multi-jurisdictional and multi-product due diligence Pega Know Your Customer for Financial Services orchestrates due diligence for multi-product and multi-jurisdictional onboarding, ensuring that global, local, and product specific due diligence cases occur in parallel.

KYC reviews (refresh, periodic, and event-driven reviews) Pega Know Your Customer for Financial Services facilitates KYC re-reviews by utilizing risk rating and user-defined time thresholds. The following are a few features related to reviews.

PEGA KNOW YOUR CUSTOMER FOR FINANCIAL SERVICES automatically creates KYC Review cases for efficient, compliant, and risk-based assessment of customers.

Pre-configured reporting tools help identify KYC reviews in progress and helps prepare for upcoming KYC reviews.



Pega Know Your Customer for Financial Services allows for review date override and configuration of time-thresholds to meet business requirements.

Remediation and look-backs Pega Know Your Customer for Financial Services provides pre-configured (and extendable) processing for automated intake and parsing of extract data for automated bulk case creation, for remediation, or look-backs.

Designed for CSV format, you can extend Pega Know Your Customer for Financial Services to various formats supported by the Pega Platform.



Related party due diligence Pega Know Your Customer for Financial Services creates parent/child cases automatically based on party relationships (account holders, controlling parties, ultimate beneficial owners, and so on).

Pega Know Your Customer for Financial Services enforces due diligence and risk evaluation for related parties. The rules drive automatic case creation for related parties ensuring due diligence is performed prior to completing the onboarding process.

Generating due diligence approval report in PDF format Pega Know Your Customer for Financial Services provides the functionality to automatically create a due diligence approval report in PDF format upon case completion. You can enable or disable the functionality around generation of the report via a business configuration flag.

If enabled, the system will explicitly ask to generate the report or not in the last case approval task. The PDF report shows the customer’s basic information, maker-checker history track, and full payload of all KYC types and items approved within the case. The PDF report gets attached to the completing case as well as to the customer profile, which makes it available on the customer record going ahead in time. The PDF report format and content is easily configurable to match specific needs on the field.



Maker-Checker tracking Pega Know Your Customer for Financial Services provides the functionality to automatically track human actions within the KYC cases. This includes data collection (Maker) as well as approval/rejection (Checker).

Information collected includes the who (person that performed the action), the what (type of action), the when (timestamp for action) and the why (comments around action).

The case UI shows the Maker-Checker tracking information.

KYC case’s ability to perform multiple rounds of collection-approval/rejection-amendment

You can configure a KYC case for 4-eyes approval, 6-eyes approval, and so on.

Specialization and re-use Pega Know Your Customer for Financial Services is designed as a foundational application that allows for build-out of specialized applications and rules for global re-use. Pega Know Your Customer for Financial Services Promotes specialization by geography, country specific regulations, product, line of business, and so on with ease of extendibility across other lines of business and new regulatory requirements.

This design ensures 80 to 90% re-use and facilitates implementation for new geographies, products, lines of business, and so on.

Configurable business rules Business rules include case lifecycle definitions, service level agreements, decision logic, and so on. The following screenshot shows a few sample business rules.



Pega Know Your Customer for Financial Services provides business-friendly and intuitive rule configuration forms as shown in the following screenshot.

You can delegate rules to specific users to make changes as policies and regulations change.

Stage-based dynamic case management Pega Know Your Customer for Financial Services uses Pega Platform dynamic case management tools for efficient process definition and customization. Using Pega Know Your Customer for Financial Services you can:

Implement specific KYC evaluation and data collection policies and procedures to meet client specifications.

Easily define dynamic due diligence form selection and presentation processes as steps within the case type’s lifecycle.



Document handling Pega Know Your Customer for Financial Services automatically creates cases to gather supporting documents––The W-8BEN-E, W-8EXP, and W-9 forms for FATCA tax due diligence.

Pega Know Your Customer for Financial Services guides users through the process, with key metadata being captured and added to the audit trail.

Links to documents from a local device or those stored on a CMIS based file system.

Applies a variable level of validation based on business needs.

Intent-led user experience All due diligence data capture logic is centralized and fully configurable to be ‘intent-led’ (i.e., show only what is required when it is required). Pega Know Your Customer for Financial Services dynamically enforces data collection policies and procedures to ensure efficiency and regulatory compliance.

Case management Pega Know Your Customer for Financial Services is built on Pega 7 case management

technology that provides industry leading tools to manage work associated with KYC due diligence cases.

− Configure case urgency and prioritization based on service level agreements (SLAs) and/or customer risk

− Automatically route cases to users based on skill, workgroup, availability, etc.



Risk rating process Provided through the Foundation for Financial Services, the Customer Risk Assessment is a declarative network that tracks a wide range of data elements that impact the customer risk. One or more elements are linked to a single risk factors such as Product, Country, or Related Parties. These lower-level risk factors roll up to a single overall risk for the customer. The following are the important features.

Fully configurable risk processing to evaluate customer data, products, countries, and so on.

Dynamically drives requirements for standard and enhanced due diligence based on industry standards and an institutions own risk.

Risk evaluation can be simple (true/false) or more complex (weighted scoring).



Pega Know Your Customer for Financial Services master customer profile management Pega Know Your Customer for Financial Services automatically creates profiles for each customer and related party evaluated in the system.

Each profile stores the KYC due diligence, risk, and case history data.

Pega Know Your Customer for Financial Services stores completed and approved KYC data for re-use to make the onboarding process more efficient while ensuring compliance.

Profiles allow complex entity management, including parent child relationships, beneficial owners, and so on.

System integration (internal and external) Pega Know Your Customer for Financial Services facilitates integration with internal and external systems via services and connection method. The following are the features related to system integration.

Initiates KYC case creation, return response, and so on.

Ready for integration with Pega and non-Pega systems such as document repositories, onboarding systems, sales platforms, detection systems, tax reporting systems, data warehouses, and so on.



Pega Know Your Customer for Financial Services leverages pre-built data model integration assets and technology partnerships

− CMIS for content server integration

− Equifax

− Markit (KYC.com)

− Clarient

− Avox

− OutsideIQ

− Thomson Reuters World-Check

eScreening

The eScreening business service allows for the utilization of a number of third party providers of screening services. Equifax's can highlight any matches to the US government's Office of Foreign Asset Control (OFAC) data base. Thomson Reuter's World Check API uses data to screen for heightened risk individuals and entities globally, and to uncover hidden risks in business relationships and human networks. A separate eScreening case is spun off for parallel handling from the main parent case.

Auditing The Pega Know Your Customer for Financial Services application capture changes to rules (logic, UI, flows, and so on) as well as actions performed within cases.



Translation ready Pega Know Your Customer for Financial Services’s dynamic form builder facilitates custom language translation by utilizing Pega 7 translation tools. French, Japanese, and German language packs are available for KYC v7.13 and higher.

State-of-the-art data visualization Pega Know Your Customer for Financial Services provides Interactive dashboard, with drill-down reporting to KYC case and Profile data. You can customize dashboard layouts, maps and charts to meet business and end-user requirements.



Systems and environment Pega Cloud Pega Know Your Customer for Financial Services is available on Pega Cloud as well as on-premises.

Pega Cloud provides industry-leading infrastructure, enterprise-grade services, and operational excellence. It offers a faster time-to-value for your Pega investments and you can take advantage of the complete range of Pega Cloud services, from development and testing sandbox environments to fully managed production environments. You can even migrate applications from the cloud to your data centers as needed.

Business rules Pega is recognized by leading analyst firms as the most comprehensive and unified BPM platform. Rules and process automatically resolve work wherever possible. Pega’s Business Process Management streamlines your operations reducing costs and improving business agility.

Case management Pega’s case management helps you simplify and automate work. Case management helps you keep your promise to your customers, connecting all the people and systems required to resolve each customer inquiry. It tracks related information, automates and assigns outstanding tasks, and connects front- and back-office activity, for end-to-end resolution.

Visual workflow Pega’s Directly Capture Objectives (DCO) visual tools capture every aspect of how work gets done –– from process to user interfaces, rules, and integration. You can easily configure workflows using Pega’s process modeler with simple drag and drop from a library of smart shapes. This tool translates business requirements into finished applications without manual programming which reduces implementation time and bridges the gap between technical and business resources.

Legacy system integration Pega Live Data simplifies the use of data in business processes by delivering the right data, in the right place, and at the right time. It manages data requests in the background so that data flows to the right process steps. It is easy to change and adapt for new data sources and new applications, across thousands of users.

In addition, Pega has a comprehensive suite of technology-level adapters that allow Pega applications to fit seamlessly into an enterprise ecosystem. Pega supports transport or protocol-level adaptors with form-based integration options, so that no custom code is required to connect to an external system.

Situational Layer Cake With Pega’s Situational Layer Cake, you can automatically tailor applications to the business context in which they operate. Variation of scale is all handled in one version of the application, using a coherent layered architecture. Pega efficiently delivers repeatable, differentiated



solutions by re-using common policies and procedures in multiple business units, channels, geographies, and customer segments.

Multiple Language Packs* Language packs support localization of applications through use of translated field values for buttons, prompts, and labels. Language packs are available for Pega Know Your Customer for Financial Services in French, Japanese, and German.

*Optional feature. Additional license fees may apply.


Pega Know Your Customer for Financial Services leverages the Pega Foundation for Financial Services (PFFS) to provide common data objects to manage customer and account data. Some of the object types, such as “Account” and “Party”, expect an external system of record to source the data.

Pega Know Your Customer for Financial Services uses the PPFS database as its sample system of record. The following matrix provides the key PPFS data objects that are used by, and can be extended to be used by, the Pega Know Your Customer for Financial Services solution.

Object type Description Party An organization or Individual associated with an onboarding journey. For example, the

organization being on boarded or the primary contact of that organization. Account Information across four types of financial account – Investment, Deposit, Card, and Loan. ContactChannel Handles key contact information about a party such as mailing addresses, phone numbers,

social media handles, and so on. Party to Party relationship Stores the relationship between two entities. Critical to driving business processes when

combined with party relationship attributes and values. Party Relationship Attribute/Value

Handles the attributes and values on specific party to party relationships i.e., Marie Vallance is related to Vallance Inc. with the role of majority shareholder. This relationship carries an attribute of ownership percentage with a value of 66%.

Transactions Individual transactions such as withdrawals, deposits, bills, or stock purchases. Household Allows a set of customer’s assets to be aggregated into a household view. Beneficiaries Associated directly with accounts, this allows an account such as an investment account to

have designated beneficiaries.

Logical Data Relationship Model (PFFS)

Data model


Pega Know Your Customer for Financial Services roles Pega Know Your Customer for Financial Services supports key roles associated with Pega Know Your Customer for Financial Services due diligence and rule management. The following table lists the roles shipped with the Pega Know Your Customer for Financial Services application.

Role Description KYC Analyst Manager KYC managers can create, analyze and view cases, manage work and workgroups as well

as create reports and perform analytics using reporting tools available in the platform. KYC Analyst User KYC cases are assigned to users for investigation and action. KYC Rule Manager Responsible for managing regulatory compliance rules for specific lines of business and/or

jurisdictions. This role has access to a specialized portal to create and maintain due diligence questionnaires.

Pega Know Your Customer for Financial Services Analyst Manager portal Pega Know Your Customer for Financial Services includes a wide variety of standard reports and graphs providing real-time information regarding processes, work, assignments, and historical data for analyzing contact center performance over time. Powerful drill-down analysis capabilities enable you to travel from a summary view of your entire operation down to the details of a single service-request case.

Roles, portals, and dashboards



Dashboard with interactive charts

Pre-configured KYC Manager reports



Interactive maps and charts

Pega Know Your Customer for Financial Services Rule Manager portal Pega Know Your Customer for Financial Services Rule Manager portal is a specialized portal for regulatory compliance rule creation and maintenance.

Regulatory Compliance rules

Configuration UI

know your customer for financial services - pega · regulation (emir) , dodd-frank act, and...

Documents