know yourself - know others - tips for cross-functional team
TRANSCRIPT
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KNOW YOURSELF - KNOW OTHERS TIPS FOR CROSS-FUNCTIONAL TEAMS
@HLTTAI
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ABOUT ME
➤ Agile Coach ➤ CSM / CSPO / CSP ➤ Management 3.0 Facilitator ➤ Agile Vietnam Organizer ➤ IT Outsourcing & Offshoring ➤ Big Data & Complex Network ➤ Digital Marketing & Production
@hlttai
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“INDIVIDUALS AND INTERACTIONS OVER PROCESSES AND TOOLS
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WE LIVE IN A HUMAN WORLD BUT OFTEN NO PEACE
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LET’S UNDERSTAND EACH OTHER
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➤UNDERSTAND OURSELF ➤UNDERSTAND THE OTHER ➤SPEAK HIS/HER LANGUAGE
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COLD READING
➤ Clothing ➤ Physicality ➤ Tattoos ➤ Skin & Teeth ➤ Hair & Facial Hair ➤ Watch ➤ Jewellery & Rings ➤ …
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STAGE OF LIFE
➤ The Tryout 20s➤ The Turbulent 30s
➤ The Flourishing 40s➤ The Flaming 50s
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PERSONALITY TRAITS
➤ Myers-Briggs Type Indicator® ➤ Pyscho-Geometrics® ➤ The Sixteen Personality Factor (16PF) ➤ DISC
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MBTI®
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EXTROVERTS VS INTROVERTS
Extrovert (E) focusing on the outside
world: other people, events, actions, things
Introvert (I) focusing on the internal
world: thoughts, emotions, experiences
the direction of attention and energy
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EXTROVERTS VS INTROVERTS
➤ Where do you focus your attention and energy?
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SENSING VS INTUITION
Sensing (S) focuses on the present:
current events and facts
iNtuition (N) focuses on the future:
new opportunities and ideas
the way we are take in information
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SENSING VS INTUITION
➤ How do you prefer to take in information?
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THINKING VS FEELING
Thinking (T) makes decisions
objectively, using logic
Feeling (F) makes decisions
subjectively, using feeling
the way we make decisions
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THINKING VS FEELING
➤ How do you make decision?
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JUDGING VS PERCEIVING
Judging (J) Acts according to a plan,
consistent
Perceiving (P) Acts according to a
situation, flexible and impulsive
the way we act in outer world
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JUDGING VS PERCEIVING
➤ How do you act in outer world?
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5 MINS WORKSHOP
➤ Making two groups: ➤ Introverts in the left ➤ Extroverts in the right
➤ Answer the questions: ➤ What are you prefers in working? ➤ How people can communicate to you?
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WORKING WITH INTROVERTS
introverts prefers:
➤ to spend time reflecting on decision
➤ to think before responding with thoughts or ideas;
➤ quiet working place;
➤ direct communication
communicate with introverts:
➤ appreciate communication in writing
➤ giving them more time to think about information
➤ allow introverts work by themselves
introverts contribute:
➤ great at paying attention to details
➤ really thinking about the problems
➤ think through and reflect on any project to come up with the best solutions
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MANAGING INTROVERTS
➤ Do give them advance notice
➤ Do help them to find a partner
➤ Do train them new skills privately
➤ Don’t publicly reprimand them
➤ Don’t demand instant answers
➤ Don’t interrupt them
➤ Don’t try to make them extroverts
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WORKING WITH EXTROVERTS
extroverts prefers:
➤ verbal with their emotions and ideas
➤ group gathering & social workspaces
➤ welcome roundabout communication
➤ brainstorm in a group
communicate with extroverts:
➤ give chance to volunteer their ideas & opinions
➤ encourage ‘go go go’ mentality
➤ allow introverts work in team
extroverts contribute:
➤ motivate to others in the workplace
➤ encourage the creativity and keep people ahead of schedule
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MANAGING EXTROVERTS
➤ Do compliment them publicly
➤ Do allow them to talk things out
➤ Make physical and verbal gestures of affection
➤ Offer them options
➤ Accept exuberance
➤ Don’t force them away from others
➤ Don’t deflate their excitement
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PSYCHO GEOMETRICS
don’t think too much
in 5 secs, select what shape are your?
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WHAT DOES IT ALL MEAN?
➤ All of us have a DOMINANT shape which helps us understand our own communication and behavioural style.
➤ While we do have one dominant shape, we are often combination of shapes, depending on current situations, environment, etc.
➤ By understanding your shape, you can learn how to adapt to others
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THE SQUARE➤ Most Organised
➤ Exceptional tidy desk
➤ Good at filling ➤ Advanced-planner
➤ Most Knowledgable ➤ Tidy, Logical & Practical
➤ Saw decision-maker ➤ Need predictable environment
➤ Highly Intolerant of Sloppy Work
➤ Obsessive ➤ High attention to detail
➤ Perfectionist ➤ Hardworking & Committed
➤ Not team player ➤ Dependable
➤ Resistant to change
➤ Ready, Aim, Aim, Aim ….
➤ Need to know “By When”
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THE TRIANGLE➤ Very Organised
➤ Uncluttered desk
➤ Very Focus
➤ Highly Competitive
➤ Takes Charge
➤ Stylish
➤ Want only the best
➤ Demonstrates Power
➤ Likes to be in Control
➤ Things done their way
➤ Ability to delegate
➤ Highly Opinionated & Political
➤ Difficult to admit mistakes
➤ Not Broad Thinkers
➤ Ready, Aim, Fire!
➤ Not always right, but never in doubt …
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THE SQUIGGLE
➤ Messiest & Least Organised
➤ Lack focus
➤ Creative, Flamboyant, Dramatic & Witty
➤ Eager to share ideas
➤ Potentially volatile
➤ Not team players
➤ Easily Bored
➤ Struggles with routine work
➤ Needs constant change
➤ Ready, Fire … Aim?? … oops
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THE CIRCLE
➤ Creature of Comfort
➤ Carries a lot of stuffs
➤ Little Desk Clutter
➤ Healthy plants
➤ Photographs
➤ Socialite
➤ Has many friends
➤ Joins clubs
➤ Co-workers are friends
➤ No edges!!
➤ Can be rolled around by others
➤ Keeps score
➤ “I don’t get mad. I get even …”
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THE RECTANGLE
➤ Incredibly Messy
➤ Carries work with them
➤ Uncertain, Indecisive and Inconsistent
➤ Shape-shifter!
➤ Lack of Focus
➤ Forgetful
➤ Inquisitive, Courageous
➤ Tries new things
➤ Prefers Large Groups
➤ Constant Transition and State of Change
➤ Afraid of being put on the spot
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SQUARE - TRIANGLE - SQUIGGLE - CIRCLE - RECTANGLE
➤ What is your “dominant” shape?
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5 MINS WORKSHOP
➤ Making 5 groups for each shape ➤ Answer the questions:
➤ What are you prefers in working? ➤ How people can communicate to you?
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ADAPTABILITY
➤ Willing and able to bend for a better relationship ➤ Managing your own compatibility
➤ harmony in living or working together ➤ Adjust your openness and directness and your
pace and priority to create harmony
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ADAPTABILITY EXAMPLE
➤ Talking less ➤ Listening more ➤ Focusing on task at hand
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ADAPTABILITY EXAMPLE
➤ Providing information succinctly ➤ Not being overly casual or sociable ➤ Quickening the pace
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WORKING WITH SQUARE
➤ Do not catch the square unprepared to discuss a problem
➤ Avoid chaos, surprised and emotional situations
➤ Think through your argument thoroughly before approaching the square
➤ Keep abreast of your tasks and on schedule
➤ Save face for the square; they are concerned with maintaining the respect of their colleagues
➤ Stressful with square:
➤ Circle
➤ Squiggle
➤ Rectangle
➤ Triangle
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WORKING WITH TRIANGLE
➤ Conflict is dealt with using direct confrontation and is viewed as competition. In true personalities, they get mad and they get even!
➤ Sometimes prefer being a coach rather than a team player
➤ Prefer having several options from which to choose
➤ Timing is very important when approaching them
➤ Maintain emotional control, especially when triangles cannot maintain their own
➤ Present information logically and sequentially
➤ Show them all different perspectives and make sure you understand them
➤ Stressful with triangle:
➤ Circle
➤ Squiggle
➤ Rectangle
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WORKING WITH CIRCLES
➤ Conflict distresses them a great deal; they tend to take everything personally
➤ Focus on accommodation and compromise when disagreeing; it is more important for the circle to preserve a relationship than to solve the problem
➤ Let them know it is OK to disagree
➤ Keep the discussion focused and confidential; circles are prone to involve other issues and people
➤ Circles can be very persuasive
➤ Stressful with circle:
➤ Triangles
➤ Square
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WORKING WITH SQUIGGLE
➤ Squiggles perceive most conflicts as unimportant compared to other things they need to do; however, when they do find it worthwhile, they can be very persuasive and competitive
➤ You may have to guard yourself against their powerful energy if it is too overbearing
➤ Hold discussions in neutral locations
➤ When you reach an agreement you should follow up and work out the details; the squiggle will be off to other activities
➤ Stressful with squiggle:
➤ Triangles
➤ Square
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AND AT THE END?
know yourself
know the others
Speak the same language
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PLATINUM IS STEP ABOVE GOLDEN
GOLDEN RULE
Treat people as you would like to be treated
PLATINUM RULE
Treat people as they would like to be treated
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FURTHER READING
THANK YOU