knowing me, knowing you: assessment and the archival metrics toolkit at the rbml

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KNOWING ME, KNOWING YOU: Assessment & the Archival Metrics Toolkit at the RBML COSA – NAGARA – SAA Joint Annual Meeting Friday August 15, 2014

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Slides and text of Knowing Me, Knowing You: Assessment and the Archival Metrics Toolkit at the RBML, presentation at Session #503 at the Society of American Archivists annual meeting

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Page 1: Knowing Me, Knowing You: Assessment and the Archival Metrics Toolkit at the RBML

KNOWING ME, KNOWING YOU:Assessment & the Archival Metrics Toolkit at the RBML

COSA – NAGARA – SAA Joint Annual MeetingFriday August 15, 2014

Page 2: Knowing Me, Knowing You: Assessment and the Archival Metrics Toolkit at the RBML

About the RBML

Page 3: Knowing Me, Knowing You: Assessment and the Archival Metrics Toolkit at the RBML

WHY DO ASSESSMENT?

Page 4: Knowing Me, Knowing You: Assessment and the Archival Metrics Toolkit at the RBML

Brainstorming Worksheet

Page 5: Knowing Me, Knowing You: Assessment and the Archival Metrics Toolkit at the RBML

Goals• To understand users’ needs and experiences using the

RBML

• To evaluate service at the RBML

• To collect data in a more strategic way

• To establish a long term, iterative, sustainable assessment strategy for the RBML

Page 6: Knowing Me, Knowing You: Assessment and the Archival Metrics Toolkit at the RBML

Lots of Data- No

Big Picture

LibQual

In-house Database

Reading Room Stats

Page 7: Knowing Me, Knowing You: Assessment and the Archival Metrics Toolkit at the RBML

Archival Metrics Toolkit

Page 8: Knowing Me, Knowing You: Assessment and the Archival Metrics Toolkit at the RBML

Archival Metrics Toolkit Surveys

• Onsite Users• Students who have attended an orientation session

• Instructors who use the archives for teaching

• Online users of the website• Online users of finding aids

Page 9: Knowing Me, Knowing You: Assessment and the Archival Metrics Toolkit at the RBML

ARCHIVALMETRICS.ORG

Page 10: Knowing Me, Knowing You: Assessment and the Archival Metrics Toolkit at the RBML

HOW DID WE DO IT?

Page 11: Knowing Me, Knowing You: Assessment and the Archival Metrics Toolkit at the RBML

Survey Form and Collection Box

Page 12: Knowing Me, Knowing You: Assessment and the Archival Metrics Toolkit at the RBML

WHAT DID WE LEARN?

Page 13: Knowing Me, Knowing You: Assessment and the Archival Metrics Toolkit at the RBML

Are you affiliated with Columbia University?

Yes37%

No63%

Page 14: Knowing Me, Knowing You: Assessment and the Archival Metrics Toolkit at the RBML

What best describes your position?

Faculty member or post-doc

24%

Other23%

Undergrad.15%

Master's16%

Doctoral22%

Page 15: Knowing Me, Knowing You: Assessment and the Archival Metrics Toolkit at the RBML

Which best characterizes the project that motivated this visit to the Rare Book and Manuscript Library?

Film or video

Curriculum development/teaching preparation

Family history project

Administrative or work-related product

Gathering information, but don't have a final project in mind

Other

Class assignment

Dissertation or thesis

Publication (e.g. article, book)

7 (1%)

9 (2%)

10 (2%)

29 (5%)

42 (7%)

49 (9%)

117 (21%)

134 (24%)

198 (35%)

RESPONSE COUNT (RESPONSE %)

TY

PE

OF

PR

OJ

EC

T

Page 16: Knowing Me, Knowing You: Assessment and the Archival Metrics Toolkit at the RBML

How many times have you used the Rare Book and Manuscript Library?

74%

16%

4%7%

First time 2-5 times 6-10 times > 10 times

Page 17: Knowing Me, Knowing You: Assessment and the Archival Metrics Toolkit at the RBML

How long have you been using archival materials?

31%

11%

26%

32%

First time < one year 1-5 years > 5 years

Page 18: Knowing Me, Knowing You: Assessment and the Archival Metrics Toolkit at the RBML

Please indicate your level of satisfaction with the facilities, services and staff of the RBML.

Questionnaire items 1 (completely dissatisfied) 5 (completely satisfied)

No opinion

Response

count Study areas 0% 0% 4% 16% 72% 8% 495

Noise level 0% 2% 6% 21% 71% 0% 502

Furniture 1% 1% 7% 18% 71% 2% 498

Physical Access to the building 0% 1% 4% 18% 70% 7% 489

Lighting 1% 3% 8% 21% 67% 0% 504

Informational/ navigational signs 0% 2% 8% 20% 60% 9% 491

Temperature 2% 5% 12% 20% 60% 0% 502

Internet access 0% 1% 1% 7% 57% 34% 479

Hours of service 1% 5% 16% 26% 51% 1% 499

Website 0% 1% 6% 21% 50% 22% 477

Catalogs/ indexes/ findings aids 0% 2% 5% 20% 43% 30% 467

Exhibits 0% 0% 1% 10% 41% 47% 466

Reference books 0% 0% 2% 5% 28% 65% 465 Photocopying / duplication services

1% 2% 2% 5% 24% 67% 455

Microfilm and fiche viewing facilities

0% 1% 1% 3% 19% 76% 466

Page 19: Knowing Me, Knowing You: Assessment and the Archival Metrics Toolkit at the RBML

What else did we learn?

• Planning is key

• Get “buy-in” from your entire staff

• Paper and immediacy

• Be prepared to make change and build on what you’ve learned

• A culture of assessment