A voice greeting solution made FarEastFlora memorable

Virtual number

CASE STUDY

FarEastFlora.com is a leading online gifting website incorporated in 2000 in Singapore. It offers over 1000 choices in flowers, gifts and hampers in more than 140 countries. FarEastFlora.com prides itself in providing customised gifts to meet various customer needs. In addition to its extensive range of flowers and gifts, the company specialises in floral decoration for weddings, events, customised corporate gifting and more.

Sweet NothingsDedicated to continuous innovation, FarEastFlora launched “Sweet Nothings”, a concept powered by Knowlarity that lets your dear ones know how you feel by sending them a voice message along with your flowers.

FarEastFlora trusted Knowlarity’s solution to bring this idea to life. To custom-ize your present with a personal voice message, start shopping for your floral gift, proceed to the billing area, tick the checkbox “Sweet Nothings” under “Gift Message” and proceed to Payment. This option, available at only 1 USD, makes your gift that much more special.

The process is simple. The customer follows these steps; Calls a number provided by FarEastFlora, enters the 6-digit code sent via an email notification. Now records the mes-sage after the beep and finally presses * if they are happy with it or presses 1 to listen to the message and record it again. And how does the loved one listen to it? By simply dialing the number written on the card that went along with the flowers, and entering the 6-digit code written on it.

Success storyThis innovative solution helped FarEastFlora increase their revenue by providing an original and customized option to their customers. Knowlarity’s voice greeting solution, known as “Sweet Nothings”, helped FarEastFlora improve customer satisfaction, ultimately increasing repeat orders. As one of the most trusted online gifting websites in Singapore, Far-EastFlora now has an edge over its competitors.

FACT BOX

Founded

Location

1978

Singapore

Watch this video to learn more about this solution https://www.youtube.com/watch?v=ayy6tuMAANI

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