knowledge bite - jackie kelly - educating, informing and engaging stakeholders - ppma seminar april...

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Educating, Informing & Engaging Stakeholders e Kelly, Corporate Head of Organisation Development h Hopkins, Organisation Development Manager

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Page 1: Knowledge Bite - Jackie Kelly - Educating, Informing and Engaging Stakeholders - PPMA Seminar April 2012

Educating, Informing &

Engaging Stakeholders

Jackie Kelly, Corporate Head of Organisation DevelopmentGareth Hopkins, Organisation Development Manager

Page 2: Knowledge Bite - Jackie Kelly - Educating, Informing and Engaging Stakeholders - PPMA Seminar April 2012

Our change journey

Successful transition in delivering savings, a new political leadership and service continuity. However, key transformational challenges for council remained

New Council formed

New CEX

New HR Structure

Transformation programme

begins

Page 3: Knowledge Bite - Jackie Kelly - Educating, Informing and Engaging Stakeholders - PPMA Seminar April 2012

Our People approach

Creation of a People transformation strategy.

Made up of seven work-streams this involved:•Fixing things that needed it•Changing existing approaches•Trying something new

Aspirational nature to the programme.

Page 4: Knowledge Bite - Jackie Kelly - Educating, Informing and Engaging Stakeholders - PPMA Seminar April 2012

CSR 2010

October 2010 – Comprehensive Spending Review provides the burning platform to accompany the transformational change aspirations. This meant a huge savings requirement and increase in pace

Page 5: Knowledge Bite - Jackie Kelly - Educating, Informing and Engaging Stakeholders - PPMA Seminar April 2012

Creating the Conditions for Success - The New Deal for staff

Page 6: Knowledge Bite - Jackie Kelly - Educating, Informing and Engaging Stakeholders - PPMA Seminar April 2012

Who were our stakeholders

Page 7: Knowledge Bite - Jackie Kelly - Educating, Informing and Engaging Stakeholders - PPMA Seminar April 2012

Who are our stakeholders now?

Page 8: Knowledge Bite - Jackie Kelly - Educating, Informing and Engaging Stakeholders - PPMA Seminar April 2012

Change in stakeholders

Page 9: Knowledge Bite - Jackie Kelly - Educating, Informing and Engaging Stakeholders - PPMA Seminar April 2012

How did we engage?Engaging

Asking Stakeholders to tell us their story

•Listened•Reflected •Acknowledge others power•Create accountability

Informing, Educating Engaging

Creating joint story

•Partnering•Joint•Innovation •Reflective power•Joint accountability

Informing Educating

Telling a story

•Professional advisory •Policy making•We know best•We have power•Sole accountability

Page 10: Knowledge Bite - Jackie Kelly - Educating, Informing and Engaging Stakeholders - PPMA Seminar April 2012

New things we tried

Page 11: Knowledge Bite - Jackie Kelly - Educating, Informing and Engaging Stakeholders - PPMA Seminar April 2012

Stakeholder mapping exerciseChoose a topic of work that you have just begun or will begin imminently

Map all your stakeholders out using the matrix opposite

For those stakeholders who fall into Box B, C or D, think of what things they would like to -Know about, -Understand,-Challenge you on

Page 12: Knowledge Bite - Jackie Kelly - Educating, Informing and Engaging Stakeholders - PPMA Seminar April 2012

Top tipsK.I.S.S keep it short and simple- with messaging ensure there is consistency of theme even if delivery is different. Think about language, terminology

K.I.T – keep in touch- you need to manage all stakeholders and keep them informed

M.O.D - move on don’t dwell, it is easy to ‘rest’ especially after a big intensive exercise, but you need to keep on top of the next big /change

Page 13: Knowledge Bite - Jackie Kelly - Educating, Informing and Engaging Stakeholders - PPMA Seminar April 2012

Contact details

Jackie Kelly, Corporate Head of Organisation Development [email protected]

Gareth Hopkins, Organisation Development [email protected]