Knowledge in determining the right IS/IT for the right businessYuan Ze University982 SemesterIM426 Management Information Systems(II)Group presentation

Group 1Instructor Dr. Celeste Ng2010/04/13 Revised Version

Manufacturing Execution System

961637 林龍一

• Manufacturing Execution Systems (MES) are IT systems that manage production in factories. The scope of such systems is somewhat imprecise, but typically includes:▫ Presentation of schedules to workcentres (often derived

from ERP or Advanced Planning & Scheduling systems)▫ Collection of production information (time, quantity, quality,...)▫ Analysis of production information (e.g. "How many units of this

product did this workcentre produce last month?")▫ Control of planned and unplanned maintenance▫ Quality control▫ Shipping / dispatch▫ Product labelling▫ Product traceability (particularly important in safety-critical

applications, e.g. pharmaceuticals)

• MES typically do not encompass PE, i.e. the real-time control of machinery, but there may be an overlap.

• What the MES can do for a business?

Business Reasons to implement MES include:▫ Automate management of recipes (process manufacturers)▫ Scheduling, (including the management of priorities)▫ Production reporting▫ Key Performance Indicator (KPI) tracking▫ Event or exception management▫ Product or materials tracking▫ Intelligent decisions to influence production and cost management▫ Measure and manage Overall Equipment Effectiveness (OEE)▫ Ease management of resources, including inventory and personnel

Supply Chain Management

Operations Management System

ERPSales & Service

Management

DCS / OCS

Product & Process Engineering

Automation, Instrument , Equipment

Manual Process Control

Data Collection

Drivers, Motors, Relays

PLC / Soft Logic

People / Paper

Folklore / Paper

MES; Integrated Production Data

Working with Operation Management System, People and Practice

Supply Chain Management

ERPSales & Service

Management

DCS / OCS

Product & Process Engineering

Automation, Instrument , Equipment

Manual Process Control

Data Collection

Drivers, Motors, Relays

PLC / Soft Logic

•What are the MES available in the market?

• Features▫ Production Status Monitoring▫ Resource Tracking▫ Automatic Control ▫ JIT Management ▫ Open Data Base

• Benefits▫ Real-time observation for the status of computers being testing ▫ Real Time Data Processing▫ Real Time Checking ▫ Improved product quality▫ No more manual inspection and recording▫ Effectively decreased need for manpower▫ Improved efficiency of production▫ Paperless▫ Reduced cost of quality assurance

• Our Experiences- TATUNG CO. - ASUSTeK COMPUTER INC. - FOXCONN INDUSTRIAL GROUP - Delta Electronics Group - GIGA-BYTE TECHNOLOGY CO., LTD. - Universal Scientific Industrial CO., LTD. - COMPAL ELECTRONICS, INC - YAGEO CORPORATION - Accton Technology Corporation - DBTEL Incorporated - AMBIT Microsystems Corporation - Advantech Co., LTD. - ELITEGROUP COMPUTER SYSTEMS CO., LTD. - AMTRAN TECHNOLOGY CO., LTD. - Lite-On Technology Corporation CO., LTD.

Presentation FrameworkBusiness and Productivity FrameworkAnalytics Framework

• Next generation User Experience ▫All graphic interaction is based on Microsoft Silverlight 3.0

web technology, providing User Experience beyond what these industries have seen.

• Rich advanced modeling for semiconductor and solar, for complex process, products, resource and material models, allows full monitoring and control of the production line, and fast introduction of new products and flows.

• A rich, fast modeling solution, with pre-built models for semiconductor frontend and backend, and solar wafering and cell manufacturing, enables incredibly fast deployments.

• Manufacturing visibility anywhere ▫All manufacturing data, reports, charts, etc., both actual and

historical, @ the distance of a click.• Powerful configuration and extensibility

▫Unique combination of Graphical User Interface extensibility, extension of existing or creation of new manufacturing objects and multi-level workflows.

• Step-by-step migration▫Based on the powerful Critical Manufacturing Foundation,

allows step-by-step, low risk migration from existing legacy solutions

•What are the advantages and disadvantages of MES?

• Reduction to manufacturing cycle time ‧ Average reduction: 35% Range of reduction: 10 - 80%‧

• Reduces or eliminates data entry time ‧ Average reduction: 36% Range of reduction: 0 - 90%‧ Nearly half reported 50% or greater reduction‧

• Reduces Work in Progress (WIP) ‧ Average reduction: 32% Range of reduction: 0 - 100%‧

• Reduces/eliminates paperwork between shifts ‧ Average reduction: 67% Range of reduction: 0 - 200%‧

• Improves product quality (reduces defects) ‧ Average reduction: 22% Range of reduction: 0 - 65%‧

• Eliminates lost paperwork/blueprints ‧ Average reduction: 55% Range of reduction: 0 - 100%‧ 62% reported reduction of 75% or greater‧

Sales and Marketing information System

961634 林俞任

Question A-1:What are the IS/IT available in the market?

SMSComponents: personnel, equipment and

procedures

Target: Collection, sort out, analysis, assessment and distribution the suitable, timely and correct information to the Marketing decision-makers

Question A-2:What the IS/IT can do for a business?

The marketing information systems and its subsystems

Components•Internal reporting systems:  Information is

usually categorised according to its nature so that there are, for example, financial, production, manpower, marketing, stockholding and logistical data

•Marketing research systems: A proactive search for information, the enterprise which commissions these studies does so to solve a perceived marketing problem

Components•Marketing intelligence systems :

A marketing intelligence system is a set of procedures and data sources used by marketing managers to sift information from the environment that they can use in their decision making

•Marketing models: Within the MIS there has to be the means of interpreting information in order to give direction to decision. 

Question B: What are the advantages and disadvantages of each IS/IT?

Advantages•Quickly and intuitively see relationship between data

which collected from market•More efficiency to manage merchandise and market

resources•Make enterprise decision based on greater

information from the market•Spot new market opportunities or attracting more

customers

Disadvantages

•Pre-procedure too long•Data from the market are complexity•Cost is expensive to collect information

Question C:Who or what business is suitable for that IS/IT? List at least 5 examples (or businesses) with detail explanations.

Business•7-11 Convenience Stores•Carrefour•NOVA•Gamania•CHIMEI

Accounting Information System

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Q. What is AIS available in the market? • An accounting information system (AIS) is the

system of records a business keeps to maintain its accounting system. This includes the purchase, sales, and other financial processes of the business.

What is an AIS?•1.collect information of transactions•2.input/output data•3.manage and control the data•4.produce the correct financial information report

Relationship between MIS & AIS

Q. What AIS can do for a business?

• The purpose of an AIS is to accumulate data and provide decision makers (investors, creditors, and managers) with information.

• While this was previously a paper-based process, most businesses now use accounting software. In an electronic financial accounting system, the steps in the accounting cycle are dependent upon the system itself.

functions for emplyees:•1.financial accounting

•2.accounting management

•3.audit

•4.accounting system experts

Q. What is the advantages and disadvantages of AIS?•ADVANTAGES : ● May complete several complex calculations and

processes in a very short time. ● Rapidly found the information that is needed.

• ADVANTAGES : ● Accounting processes can be simplified. ● Can multi-functional displays a single

accounting information. ● Handle or analyze the accounting information

correctly.

DISADVANTAGES :

● the cost of developing a system can be very high.

● once the information was not correct or didn’t update, the user will received a wrong or overdue information.

• DISADVANTAGES :

● the knowledge of distinct experts could different.

● the system is only a kind of assistants, it can’t absolutely replace experts of human beings.

Q. Who or what business is suitable for AIS?

•EXAMPLE 1.

AIS of Overseas Compatriot Affairs Commission, R.O.C

EXAMPLE 2. Sun-Young information studio

EXAMPLE 3. PengHu County Government: AIS of Official business budget

EXAMPLE 4.

AIMS of Directorate-General of Budget, Accounting and Statistics, Executive Yuan

•EXAMPLE 5.

KGI uses the “SunAccount” System

Human Resource Information System

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Question A-1:What are the IS/IT available in the market?

•Human Resource Information System

Human Resource Information System

•Based on the organization's human resources, the establishment of the system in order to acquire, store, operating, analysis and distribution of information .

Question A-2:What the IS/IT can do for a business?

•It’s convenient to manage the personnel information, salary information, insurance information, training information, assessment information ,and so on.

Question A-2:What the IS/IT can do for a business?•Automation to replace the paper work.•Reduce the large number of routine

operations and human error.•Reduce the cost of human operation.•Improve administrative efficiency.

Question b:What are the advantages and disadvantages of each IS/IT?

Advantages-For enterprise- Provides an analysis of human

capital reporting, and policy recommendations.

For officers- Provide the management support tools of selection of personnel.

Advantages-For employees- Provides career planning, learning

development, and personnel operating the automation application and query service.

For HR- Provide a cost-effective management analysis and implementation tools.

Disadvantages-

Information security- It need to be strengthened to prevent the

information changed by any person.

The credibility of the supplier- It’s important to look for reliable

suppliers in order to avoid the possibility of employee information

being stolen.

Question C:Who or what business is suitable for that IS/IT? List at least 5 examples (or businesses) with detail explanations.

•Galaxy Software Services▫1. human resource management - employee organization - exchange promotion - salary and benefit - attendance management

The Supplier

•Galaxy Software Services▫2. human resource development - functional management - performance assessment - training management

Finance and Insurance

•BANK OF TAIWAN

•BANK OF SHIN KONG

•CIGNA

Examples

INFORMATION COMPANY

•Gamania

•ETEN

Knowledge Management System

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Activities which can enhance the knowledge assets.

Combine individuals and groups of the organization.

Manage the knowledge of organization systematically.

What is Knowledge Management?

Data resource:http://www.dsc.com.tw/Product_Solution/Product_ERPII_2/KMS/KMSStructure/tabid/666/Default.aspx

Question1:What can KMS do for a business?The purpose of KMS:

• Enhance whole knowledge by quantity and value.

• Apply the knowledge to upgrade technologies, products, and organizational performance to increase competitiveness.

• Promote knowledge within the organization to enhance the efficiency of the members of access to knowledge.

• Improve the knowledge of organization of individual and whole learning ability.

Question2:What are the KMS available in the market?

Question3:What are the advantages and disadvantages of KMS?

Advantages:

Sharing of valuable organizational information throughout organizational structure.

Reduce repetitive jobs which employees do.

May reduce training time for new employees

Retention of Intellectual Property after the employee leaves.

Disadvantages:

Lessen the ability of knowledge creative.

Hard to systematize implicit knowledge.

Lack of knowledge ameliorations in the organization

Question4 :Who or what business is suitable for that KMS? List at least 5 examples with detail explanations.

China Steel CorporationChina Steel focuses their operation on Web, Internet

and integrated-organization portal site

The core of knowledge base establishment.

CSC Corporate University

E-Learning platform establishment.

China Steel Corporation

Data resource ： http://www.ntut.edu.tw/~ctm/ctm2001/ctm/thesis/vm/05.pdf

A-Sir• Use the smartKMS system to make the announcement.

• Establish the forum website.

• Upload customer comments, and find the solution to prevent the same events.

• Search and integrate the market information.

• Using the E-Learning.

7-11

• Integrate information of products and report to the head office.

•Survey the customer behavior.

• Estimate the Cycle Time of products.

IBM(International Business Machine)Found the learning organization.

Using the remote learning network by E-Learning.

The establishment of physical and virtual community.

IBM Online Technical Support.

Database Management System

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Question A: What are the IS/IT available in the market? What the IS/IT can do for a business?

•What is the Database Management System (DBMS)?

•Defining Database

•Constructing Database

•Manipulating Database

Users

Application Programs

DBMS

Database

Database System

Application Programs

Application Development Tools

DBMSOperating System

Hardware

Data Management

DBMS

•Data Integrity Management Integrity is related to the quality of data, it is maintained with the

help of integrity constraints, DBMS provides several mechanisms to enforce integrity of the data.

Entity Integrity The entity integrity is a constraint on primary key value. It states that any attribute of a

primary key cannot contain null value. Entity integrity ensures that it should be easy to identify each entity in the database.

Referential Integrity The referential integrity is a constraint on foreign key value. It states that if a foreign

key exists in a relation, the foreign key value match the primary key value of some tuple in its parent relation. Otherwise the foreign key value must be completely null.

Functions of a Database Management System:

•Security Management

The DBMS can prevent unauthorized users from viewing or updating the database. Using passwords, users are allowed access to the entire database or a subset of it known as a "subschema." For example, in an employee database, some users may be able to view salaries while others may view only work history and medical data.

•Backup and Recover Management Recovery models for SQL Server• Full recovery model• Bulk-logged recovery model • Simple recovery model

•DBMS Language•Data Definition Language ; DDL Goal :Constructing Database Schema•Data Manipulation Language ; DML 「 CRUD 」 CREATE READ(SELECT) UPDATE DELETE

The name of few DBMS Software • FOXPRO• MS-ACCESS• SQL Server• My SQL• ORACLE

Question B: What are the advantages and disadvantages of each IS/IT?

• It represents complex relationships among different data items.

• Keeps a tight control on data redundancy.

• Enforces user defined rules to ensure the integrity of data in a table form.

• Maintains data dictionary for the storage of information pertaining to data fields and data manipulation.

• Ensures that data can be shared across all applications.

• Enforces data access authorization.

• Has an automatic intelligent backup and recovery procedure of data.

• Has different interfaces through which users can manipulate data.

Advantages of DBMS

• DBMS subjects a business to a risk in the loss of critical data in its electronic format it can be more readily stolen without proper security

• The cost of a DBMS can be prohibitive for small enterprises as they struggle with cost justification for making the investment in the infrastructure

• Improper use of the DBMS can lead to incorrect decision making as people take for granted the data is accurate as presented.

• Data can be stolen by careless of the password security.

• Enterprise vulnerability may be higher.

Disadvantages of DBMS

•Polaris Software Lab•Red Prairie•Naturally Fresh•Bwin•American Power Conversion

Question C: Who or what business is suitable for that IS/IT? List at least 5 examples (or businesses) with detail explanations.

•SQL Server2008 of the use cases

Market Montage Solution Supports 200,000 Updates per Second with SQL Server 2005

Event Management Firm Provides Software as a Service using SQL Server 2008

Polaris Software Lab Triples Developer Productivity with Microsoft

Testing Show SQL Server 2005 Exceeds Needs for Global Warehouse Management

When the meteor and the 1PB database collide

Credit Card Company Runs its Business with 17-Terabyte Mission Critical BI Solution

Global Online Gaming Company Deploying SQL Server 2008 to support 100 Terabytes

Siemens PLM Software Validated to Easily Support 5,000 Users with SQL Server 2008

Lockheed Martin Unit Moves SAP from UNIX to Windows, Cuts Technology Cost 41 Percent

American Power Conversion Runs Siebel on SQL Server; Saves $800,000 over Oracle

Service Provider Cuts Costs, Speeds Development, and Simplifies Remote Access

Food Manufacturer Speeds Data Access, Saves $320,000, Enables Better Decisions

Supply Chain Management

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What are the SCM products available in the market?

• ADEXA – Enterprise Global Planning System (EGPS)

• Oracle – Oracle SCM

• SAP – SAP SCM

• DigiChain – intelligent Supply Chain Planning (iSCP)

• Inforeverest IET – IET SCM

CMC Supply Chain Management (Internet)

What is Supply Chain ?Include ：•Procure. (raw materials)

•Transform. (intermediate and final goods)

•Deliver goods.

•Data collection ,data transmission ,storage and analysis

What is Supply Chain ?A system of A system of organizationsorganizations, , peoplepeople, ,

technologytechnology, , activitiesactivities, , informationinformation

and and resourcesresources involved in moving involved in moving

a product or service from supplier a product or service from supplier to customer - to customer - WikipediaWikipedia

Suppliers Purchasing DistributionProduction Customers

Internal supply chain

WikipediaWikipedia

What is SCM? What’s it for? •Supply Chain Management• Integration of all activities within/between enterprises

•Minimize cost through precise calculation

•Produce and deliver goods in right time at right place for customers

•Cope with volatile market demand with the lowest inventories and cost

What are the advantages of SCM?

Decrease the cost

Optimize the reaction time

Making better customer experiences

Gain competitive advantage

Improve product competitive

What are the disadvantages of SCM?

Risk of information leak

Hard to implement –

Resistance of inner employee

(reluctant to change)

Convince your suppliers

Huge amount of errors in the beginning

Who or what business is suitable for SCM?

•ADEXA – Johnson & Johnson

•Oracle – Boeing

•SAP – BMW Motoren 

•DigiChain – Chimei Innolux Corporation

• Inforeverest IET – an shoe factory

What else? • Paper Industry (low profit)

How about smaller company?

• Bakery

• Coffee shop

• Semiconductor Industry (volatile demand)

Customer Relationship Management

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IntroductionBackgroundConventional businesses always focused on their sales ,butthey ignored the significance of the customers. To improvethis situation, CRM systems were developed to make abridge between businesses and customers.

Customer Relationship Management (CRM) Systems are broadly recognized, widely-implemented strategy formanaging and nurturing a company’s interactions withclients and sales prospects.

CRM’s Objectives

•Customer Acquisition

•Customer Retention

•Customer Loyalty

•Customer Profitability reference by R.S. Swift(2000)

Customer Classification

a. Consumer - Buy the final products of personal or familyb. Business to Business(B2B)- Buy enterprise production parts, equipment, materials, and sales to other customers after value added.c. Channel/Distributor- To Sale to customer's personal or business downstream after buying products, for instance, wholesalers, retailers, and the joining trader

CRM cycle

Acquire & Retain Understand & Differentiate Develop & Customize Interact & Deliver

What are the CRMS available in the market?

What are the CRMS can do for a business? Small business has always been about customer relationship .

a. Higher customer satisfaction and loyalty-Increasing the satisfaction of those key customer groups will improve their

loyalty, meaning you keep valuable customers for longer. That gives your business a much brighter future.

b. Improved sales performance-CRM introduces processes and technologies that dramatically increase the

productivity of your sales force, making their work easier and more rewarding and giving your company more control.

c. Better access to customer information-Provides heightened access to a consolidated view of your customers

without the need for lengthy and expensive data conditioning.

Importance of CRM

What are the advantages of CRMS?

Increase Customer Lifecycle Value -To make profits, it is important to keep the customer longer and

sell him more products during his lifecycle. Customer stay, if they

are provided with value, quality service and continuity. Execution Control

-Once the business strategy is put into motion, the management needs feedback and reports to judge how the business is performing. With control and a scientific way to identify and resolve issues.

What are the advantages of CRMS?

Customer Lifecycle Management

-To keep the customers happy, you need to know them better. From contact to contract to customer service.

Strategic Consistency

-Because CRM offers business and technological alignment, it

enables companies to achieve strategic company goals more effectively

Business Intelligence -Due to the valuable business insights that CRM provides, it becomes easier to identify the bottlenecks, their causes and the

remedial measures that need to be taken.

What are the disadvantages of CRMS?

Repetitive, menial work -Its hard work to populate a database; and it doesn’t help if you

imagine the number of hours people have to type in the initial

content of the database. Doing this menial task can take up from a few weeks to a good number of months, ouch.Too much information in CRM

-Too much information in the CRM system, and it simply

frustrates users to find the information that they want. ; too less information, no progress shall be made.

Cost too much -CRMS require continuous maintenance, information updating,

and system upgrading costly

Difficult to integrate with other management information systems

-Harvest Engine at Relationship Tactics

Businesses for CRMS

Businesses for CRMS

Microsoft Dynamics® CRM 4.0 MARKETING: A clearer view of customers and more informed marketing investments

SALES: Get more leads and close more business

CUSTOMER SERVICE : Provide more value to customers

Cooperation with Microsoft CRMS

(2010年 3 月 23日，台北 ) 中華電信 98年 11月與微軟執行長 Steve Ballmer針對雲端服務簽定策略聯盟合作意向書，在軟體即服務 (SaaS)、平台即服務 (PaaS)和架構即服務(IaaS)三大方向進行合作。

Executive Information System

961629 郭佑瑋

Question A: What are the IS/IT available in the market? What the IS/IT can do for a business?

•What is the Executive Information System (EIS)?

•Top managers need an IS that will analyze the data and present it in elegant manner so they can have quick and effective decisions.

•An Executive Information System (EIS) analyzes and presents information to executive decision makers in a useful, friendly, and customized format.

EIS Characteristics• Provides critical information

• Graphical displays

• Use of color

• Easy-to-use user interfaces

• Exception reporting

• Drill-down capabilities

Interrelationships Among Systems

ExecutiveInformationSystem(EIS)

References: Laudon, K. C., Laudon, J. P., “Essentials of Management Information Systems (8th Edition)”, Prentice Hall PTR, Upper Saddle River, NJ, 2008.

Executive Information System (EIS)

References: Laudon, K. C., Laudon, J. P., “Essentials of Management Information Systems (8th Edition)”, Prentice Hall PTR, Upper Saddle River, NJ, 2008.

EISworkstation

EISworkstation

EISworkstation

What the EIS can do for a business?

•An EIS supports decision-making needs of senior executivesby providing easy access to both internal and 

external information relevant to meeting the strategic goals of the organization.

Executive Information System(EIS) in the market•Data Systems Consulting Co., Ltd. •V-Point EIS

EIS Applications

•V-Point Marketing EIS

EIS Applications(Cont.)

•V-Point Financial EIS

Question B: What are the advantages and disadvantages of each IS/IT?• Advantages of EIS

• Easy for upper-level executives to use

• Provides timely delivery of company summary information

• Information that is provided is better understood

• Improves to tracking information

• Offers efficiency to decision makers

Question B: What are the advantages and disadvantages of each IS/IT?(Cont.)

• Disadvantages of EIS

• System dependent

• High implementation costs

• System may become slow, large, and hard to manage

• Need good internal processes for data management

Question C: Who or what business is suitable for that IS/IT? List at least 5 examples (or businesses) with detail explanations.

•EIS of the use cases•Buffalo Cooker•Taiwan Pearl Musical Instrument•Taiwan Paltac Corporation•Heng Fu Industrial Co., Ltd.•De Paree Silk Stockings•Best Logistics Co., Ltd.•ASLI Mechanical Co., Ltd.•Danver Trading Co., Ltd.•Tong Lee Industrial Co., Ltd.

EIS in Buffalo Cooker

EIS in Taiwan Pearl Musical Instrument

EIS in Taiwan Paltac Corporation

EIS in Heng Fu Industrial Co., Ltd.

EIS in De Paree Silk Stockings

EIS in Best Logistics Co., Ltd.

EIS in ASLI Mechanical Co., Ltd.

EIS in Danver Trading Co., Ltd.

EIS in Tong Lee Industrial Co., Ltd.

Enterprise Resource Planning

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What are the IS/IT available in the market?

•Enterprise Resource Planning

What is Enterprise resource planning ?

•Integrated computer-based system•Using modular approach •Managing internal and external resources•A process-oriented sector operations integration •Centralized database•Utilizing a common computing platform

What the IS/IT can do for a business?• Consolidating all business operations into a uniform and

enterprise wide system environment.

• Facilitating the flow of information between all business functions inside the boundaries of the organization.

• A process-oriented sector operations integration can help the enterprise operational data into business decision making can be more lively.

What are the advantages of ERP?• With ERP system, a large manufacturer itself with many

software applications that can communicate or interface effectively with one another.

• ERP Systems centralize the data in one place.

• Emphasizing that the information based on consistency, timeliness and overall.

•Customization of the ERP software is limited. •It can be very expensive.•ERPs are often seen as too rigid and too difficult to

adapt to the specific workflow and business process of some companies.

•Once a system is established, switching costs are very high for any one of the partners.

What are the disadvantages of ERP?

Who or what business is suitable for that IS/IT?

•The following are some cases about businesses using ERP: Case One: Netronix Inc.Case Two: Inventec Group. Case Three: AU Optronics Corporation (AUO) Case Four: Pacifica Case Five: KYMYO Industries Corporation

Business Process Management

961630 簡聖洺

• BPM Software is a process automation tool. It helps you map out your everyday processes to identify and eliminate bottlenecks, control your company’s costs, make your day-to-day processes as efficient as possible, and ensure the effectiveness of the people involved in your processes.

Ex: Ultimus Adaptive BPM Software Suite is based on four basic methodologies:

• Modeling – Map out your process and measure the time and cost needed to execute your process

• Automating - Evolve your process from a manual process to an electronic process where data is collected in web forms and easily transferred to/from your existing third-party applications

• Managing – Gain insight into your processes, the business data in those processes, and the effectiveness of the process participants

• Optimization – Learn how to make your day-to-day business process more efficient, more cost-wise, and control data entry and application errors

What is BPM system?

Suppliers:• Oracle (Oracle BPM 10g R3)• IBM • Data Systems (EasyFlow GP 2.5 )• ULTIMUS• AboveE (Power Process Suite BPM)• CHING HANG

• Appian 、 BEA Systems 、 Cordys 、 EMC (ProActivity) 、 Global360 、 HandySoft 、 IDS Scheer 、 Lombardi Software 、 Metastorm 、 Pegasystems、 Savvion 、 Tibco Software…..

• A system can provide users analysis of work process , check and collect business information.

• It has automation of business process, management of module, connection of systems information, and integrate ERP or CRM systems .

• It continue improving work process and making it better.

• Users successfully use this system can examine workflow, support new business requirement, and supervise all planning.

What the BPM system can do for a business?

BPM Advantages :

• Increased customer retention and production ability

• Reduced process time of authorization

• Improved management efficiently

• Reuse and create new IT assets

• Greater personal productivity and satisfaction of user interface

BPM Disadvantages :

•Can not violate the basic process of ERP module

•Can not involve all check rules of ERP

Who or what business is suitable for that IS/IT? List at least 5 examples (or businesses) with detail

explanations. • Motorola

• Clientron Corp.

• WT MICROELECTRONICS

• Avc

• THE SHANGHAI COMMERCIAL & SAVINGS BANK.LTD

• Eastech Electronics(Taiwan) Inc.

Motorola http://www.motorola.com/tw/

Clientron Corp.

http://www.avc.com.tw/

WT MICROELECTRONICS

http://www.clientron.com/ThinClient/ch/about_mh.asp

AVC

http://www.wtmec.com/TC/index.htm

THE SHANGHAI COMMERCIAL & SAVINGS BANK.LTD

http://www.scsb.com.tw/

Eastech Electronics(Taiwan) Inc.

http://www.eastech.com.tw/chinese/index.htm

Referenceshttp://www.ultimus.com/bpms/http://news.networkmagazine.com.tw/software-application/2008/12/03/4973/

http://www.ithome.com.tw/001/0831/index4.htmhttp://www.ithome.com.tw/001/0831/index5.htm

Otherhttp://www.abovee.com/Solution1.htm

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