knowledge management
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KNOWLEDGE MANAGEMENT
BYASHA PRIYA GOUD
GITAM INSTITUTE OF MANAGEMENTGITAM UNIVERSITY
WHAT IS KNOWLEDGE MANAGEMENT????"Knowledge management is the process of
capturing, distributing, and effectively using knowledge."
"Knowledge management is a discipline that promotes an integrated approach to identifying, capturing, evaluating, retrieving, and sharing all of an enterprise's information assets. These assets may include databases, documents, policies, procedures, and previously un-captured expertise and experience in individual workers."
KM architecture Information + Contexts = KnowledgeInformation Architecture + Infrastructure of Contexts =
Knowledge ArchitectureContent Contexts
Structured viewsPersonal / Community Contexts
Personalization, Virtual and real communitiesActivity Contexts
Knowledge workers and embedded knowledge structuresSmart Applications
The people, processes, and technology of designing, implementing, and applying the intellectual infrastructure of organizations.
What is an intellectual infrastructure?The poor neglected cousin of technology and
organizational infrastructuresIt is just the set of activities that deal with
creating, capturing, organizing, visualizing, presenting, utilizing, understanding, the information part of the information age.
Designing KM teamChief Knowledge ArchitectWork with Chief Knowledge Officer
Build a Knowledge Culture Advocate
Research New Ideas and Technologies Personas, Stories, Semantic Web and RDF, Cognitive
Anthropology, Complexity Theory• Knowledge Analysts
Search and Categorization SoftwareOrganization of people and activities
Tacit Knowledge structures Living map of communities and information needs
Knowledge EngineersCollect, analyze, organize tacit knowledgeInterview users, focus groups, persona.Knowledge Facilitators
Facilitate explicit knowledge transferTrain people to incorporate KMUnderstand the information needs of individuals and
communities and work with them to achieve business goals.
Information Architects Develop information navigation systems Usability, user research
Web Design User oriented web sites Prototype IA designs
Business Analysts, Project managers
Knowledge audit and analysisA set of reports, catalogs, recommendations, and components
characterizing the current state of an organization’s intellectual infrastructure.
A foundation and planning document for improving the intellectual health of the organization by incorporating knowledge architecture into a range of projects.
Can be done in a little as two days, five days, or 10 daysAnd for the rest of your life.
Stakeholder Interviews CKA, knowledge engineers, business analysts:
executive sponsors, steering committees, content owners, publishers, technical and business support teams, representative user groups, and others.
Map the strategic landscapeMap and engage components of the process
and procedures of information creation and application
Practical Foundation & Life After AuditSeed taxonomies and/or controlled vocabulariesMetadata schemas, Persona Candidates and methodsProject recommendationsPrototype screens, applications, web sitesMonitor usage and design responses
