11. Building Information Systems© 2003 by Prentice Hall
Why do businesses today need knowledge management programs and systems for knowledge management?
Which information system applications are most useful for distributing, creating, and sharing knowledge in the firm?
What are the business benefits of using artificial intelligence technology for knowledge management?
Essentials of Management Information Systems
Chapter 10 Managing Knowledge for the Digital Firm
OBJECTIVES
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© 2003 by Prentice Hall
How can businesses use expert systems and case-based reasoning to capture knowledge?
How can organizations benefit from using use neural networks and other intelligent techniques?
OBJECTIVES
Chapter 10 Managing Knowledge for the Digital Firm
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Creating robust expert systems
Chapter 10 Managing Knowledge for the Digital Firm
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Knowledge management
KNOWLEDGE MANAGEMENT IN THE ORGANIZATION
Essentials of Management Information Systems
Chapter 10 Managing Knowledge for the Digital Firm
Organizational Learning and Knowledge Management
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Senior executive in charge of organization’s knowledge management program
KNOWLEDGE MANAGEMENT IN THE ORGANIZATION
Essentials of Management Information Systems
Chapter 10 Managing Knowledge for the Digital Firm
Organizational Learning and Knowledge Management
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Best Practices
KNOWLEDGE MANAGEMENT IN THE ORGANIZATION
Systems and Infrastructure for Knowledge Management
Essentials of Management Information Systems
Chapter 10 Managing Knowledge for the Digital Firm
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Used for decision making and other purposes
KNOWLEDGE MANAGEMENT IN THE ORGANIZATION
Essentials of Management Information Systems
Chapter 10 Managing Knowledge for the Digital Firm
Systems and Infrastructure for Knowledge Management
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Chapter 10 Managing Knowledge for the Digital Firm
Figure 10-1
Divided into knowledge workers and data workers
INFORMATION AND KNOWLEDGE WORK SYSTEMS
Essentials of Management Information Systems
Chapter 10 Managing Knowledge for the Digital Firm
Information Work
Manage and coordinate work of data and knowledge workers
Connect work of local information workers with all levels and functions of organization
Connect organization to external world
Example: Word processing, voice mail, and imaging
INFORMATION AND KNOWLEDGE WORK SYSTEMS
Distributing Knowledge: Office and Document Management Systems
Essentials of Management Information Systems
Chapter 10 Managing Knowledge for the Digital Firm
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The Three Major Roles of Offices
Essentials of Management Information Systems
Chapter 10 Managing Knowledge for the Digital Firm
Figure 10-2
Can be stored and accessed by the computer
Jukebox
Typical Office Systems
Chapter 10 Managing Knowledge for the Digital Firm
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Chapter 10 Managing Knowledge for the Digital Firm
Figure 10-3
Chapter 10 Managing Knowledge for the Digital Firm
Figure 10-4
Aid knowledge workers in creation and integration of new knowledge
Creating Knowledge: Knowledge Work Systems
INFORMATION AND KNOWLEDGE WORK SYSTEMS
Essentials of Management Information Systems
Chapter 10 Managing Knowledge for the Digital Firm
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INFORMATION AND KNOWLEDGE WORK SYSTEMS
Essentials of Management Information Systems
Chapter 10 Managing Knowledge for the Digital Firm
Figure 10-5
Chapter 10 Managing Knowledge for the Digital Firm
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Chapter 10 Managing Knowledge for the Digital Firm
Figure 10-6
Investment workstations
Chapter 10 Managing Knowledge for the Digital Firm
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Enterprise information portals
INFORMATION AND KNOWLEDGE WORK SYSTEMS
Essentials of Management Information Systems
Chapter 10 Managing Knowledge for the Digital Firm
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Chapter 10 Managing Knowledge for the Digital Firm
Figure 10-7
ARTIFICIAL INTELLIGENCE
Chapter 10 Managing Knowledge for the Digital Firm
What is Artificial Intelligence?
Creates mechanism not subjected to human feelings
Eliminates routine and unsatisfying jobs
Enhances organization’s knowledge base
Generates solution to specific problems
Why Business is Interested in Artificial Intelligence
Essentials of Management Information Systems
Chapter 10 Managing Knowledge for the Digital Firm
ARTIFICIAL INTELLIGENCE
Chapter 10 Managing Knowledge for the Digital Firm
ARTIFICIAL INTELLIGENCE
Figure 10-8
Chapter 10 Managing Knowledge for the Digital Firm
ARTIFICIAL INTELLIGENCE
Chapter 10 Managing Knowledge for the Digital Firm
ARTIFICIAL INTELLIGENCE
Figure 10-9
Chapter 10 Managing Knowledge for the Digital Firm
ARTIFICIAL INTELLIGENCE
Chapter 10 Managing Knowledge for the Digital Firm
ARTIFICIAL INTELLIGENCE
Figure 10-10
Chapter 10 Managing Knowledge for the Digital Firm
ARTIFICIAL INTELLIGENCE
Figure 10-11
Specialist eliciting information and expertise from other professionals
Translates information into set of rules, or frames, for an expert system
Essentials of Management Information Systems
Chapter 10 Managing Knowledge for the Digital Firm
ARTIFICIAL INTELLIGENCE
Countrywide Funding Corp.
Chapter 10 Managing Knowledge for the Digital Firm
ARTIFICIAL INTELLIGENCE
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Organizational Intelligence: Case Based Reasoning
Essentials of Management Information Systems
Chapter 10 Managing Knowledge for the Digital Firm
ARTIFICIAL INTELLIGENCE
Chapter 10 Managing Knowledge for the Digital Firm
ARTIFICIAL INTELLIGENCE
Figure 10-12
Hardware or software emulating processing patterns of biological brain
Put intelligence into hardware in form of a generalized capability to learn
Neural Networks
Chapter 10 Managing Knowledge for the Digital Firm
OTHER INTELLIGENT TECHNIQUES
Chapter 10 Managing Knowledge for the Digital Firm
OTHER INTELLIGENT TECHNIQUES
Essentials of Management Information Systems
Chapter 10 Managing Knowledge for the Digital Firm
OTHER INTELLIGENT TECHNIQUES
Chapter 10 Managing Knowledge for the Digital Firm
OTHER INTELLIGENT TECHNIQUES
Fuzzy Logic
Chapter 10 Managing Knowledge for the Digital Firm
OTHER INTELLIGENT TECHNIQUES
Essentials of Management Information Systems
Chapter 10 Managing Knowledge for the Digital Firm
OTHER INTELLIGENT TECHNIQUES
Use a model of living organisms adapting to their environment
Genetic Algorithms
Chapter 10 Managing Knowledge for the Digital Firm
OTHER INTELLIGENT TECHNIQUES
Essentials of Management Information Systems
Chapter 10 Managing Knowledge for the Digital Firm
OTHER INTELLIGENT TECHNIQUES
Takes advantage of best features of technologies
Hybrid AI Systems
Chapter 10 Managing Knowledge for the Digital Firm
OTHER INTELLIGENT TECHNIQUES
Software programs
Use built-in or learned knowledge base to carry out specific, repetitive, and predictable tasks
Intelligent Agents
Chapter 10 Managing Knowledge for the Digital Firm
OTHER INTELLIGENT TECHNIQUES