Knowledge Knowledge management and management and

innovation innovation developmentdevelopment

University of Milano University of Milano BicoccaBicocca

an italian experiencean italian experience

outlineoutline

• IndroductionIndroduction• K.M. An italian overviewK.M. An italian overview• The geographical context:The geographical context: Lombardy Lombardy

RegionRegion• The University of Milano BicoccaThe University of Milano Bicocca• Strategies for KMStrategies for KM• Future outlook and conclusions Future outlook and conclusions

Knowledge management:Knowledge management: a new goal a new goal

Disseminate Disseminate the new Knowledges performed the new Knowledges performed during research activities and make them during research activities and make them

closer to market and citizenscloser to market and citizens..

The challenge in this situation is double.The challenge in this situation is double.• On one hand public universities have seen their On one hand public universities have seen their

budget from the State cut down during last years, on budget from the State cut down during last years, on the other hand their request to be much more the other hand their request to be much more productive has became the focus of public opinion and productive has became the focus of public opinion and numbers of stakeholders.numbers of stakeholders.

• What happened in few words is doing What happened in few words is doing more with less resourcesmore with less resources..

Evolution of the Budget (2001-Evolution of the Budget (2001-2007)2007)

- revenue side: strong reduction of state revenue side: strong reduction of state funding and increasing other funding funding and increasing other funding (public and private);(public and private);

- expenditure side: an increase in expenditure side: an increase in personnel expenses and costs of personnel expenses and costs of interventions for students, reduction in interventions for students, reduction in operating expenditure, increase in other operating expenditure, increase in other expenses (Taxation and financing).expenses (Taxation and financing).

revenuerevenue(2001-2007)(2001-2007)

revenues Breakdown for every revenues Breakdown for every 100 €100 €

(fonte: CNVSU, 2009, Tab. 6.3 p. 130)(fonte: CNVSU, 2009, Tab. 6.3 p. 130)2001 2004 2007

Public funding 72,9 68,4 64,3Research

project and contracts 11,9 13,4 17

taxes 10,7 12,5 12,5Other

incomes 4,5 5,7 6,2

Parte 1: Evoluzione e struttura del bilancio del sistema universitario italiano (2001-2007)

ExpenditureExpenditure((2001-2007)2001-2007)

Costs Breakdown for every 100 €Costs Breakdown for every 100 €

(fonte: CNVSU, 2009, Tab. 6.5 p. 135)(fonte: CNVSU, 2009, Tab. 6.5 p. 135)2001 2004 2007

salaries 61,7 61,7 62,9expenditure for teaching staff 41,1 41,3 39,9expenditure for techincal and admin. staff 18,7 17,0 18,7

equipments 13,7 11,1 10,1

Operational costs 13,2 13,9 12,8Actions in support of the students 7,3 7,5 8,6

Other costs 4,1 5,8 5,6

Parte 1: Evoluzione e struttura del bilancio del sistema universitario italiano (2001-2007)

K.M.K.M.

An italian overview: An italian overview:

is there a real strategy?is there a real strategy?

NetvalNetval

• Founded in November 2002 as a network Founded in November 2002 as a network between universities now has 49 members between universities now has 49 members of which 47 are universities. Theseof which 47 are universities. Theserepresenting 49.5% of all Italian representing 49.5% of all Italian universities, and 71.3% and 73.9% of the universities, and 71.3% and 73.9% of the students ofstudents ofTeachers in the national total. Teachers in the national total.

• total spin-off of public research (n = 873) total spin-off of public research (n = 873) and 88, 3% and 94.9% of patents owned and 88, 3% and 94.9% of patents owned assets inassets inportfolio by the Italian universities. portfolio by the Italian universities.

TT office staffTT office staff• In 2009 a total of 51 universities are employed by the In 2009 a total of 51 universities are employed by the

respondents about 187 unitsrespondents about 187 unitsacademic staff full-time equivalent (FTE) for an academic staff full-time equivalent (FTE) for an average of 3.7average of 3.7units.units.

the average number of persons employed in the UTT the average number of persons employed in the UTT isisis totally inadequate in the light of international is totally inadequate in the light of international comparisons, by virtue of the enormous expectations comparisons, by virtue of the enormous expectations thatthat

the average number of employees decreased in 2009 the average number of employees decreased in 2009 compared to 2008, for the first timecompared to 2008, for the first time

functionfunction• IP management constitutes the main function of IP management constitutes the main function of

the UTT (94.1% of university respondents),the UTT (94.1% of university respondents),

• support for the creation of spin-off (92.2%) support for the creation of spin-off (92.2%) • activities licensing (76.5%). activities licensing (76.5%). • the management of research contracts 45.1% the management of research contracts 45.1% • collaboration with industry, universities and collaboration with industry, universities and

41.2% 41.2% • contract management (27.5%), contract management (27.5%), • management of science parks or incubators management of science parks or incubators

(25.5%), provision of technical services (23.5%) (25.5%), provision of technical services (23.5%) • and management funds for research (23.5%) and management funds for research (23.5%) • Management of seed capital funds (9.8%)Management of seed capital funds (9.8%)

The spin-off companies The spin-off companies in Italyin Italy

• in Italy is a recent phenomenon and in Italy is a recent phenomenon and growing rapidly 85% of 873 spin-off growing rapidly 85% of 873 spin-off now detected and working in the now detected and working in the country was formed during country was formed during the past 9 years. the past 9 years.

• In particular, in 2009 have been set In particular, in 2009 have been set up 75 units (equivalent to 8, 6% of up 75 units (equivalent to 8, 6% of total spin-off companies to date total spin-off companies to date identified in this country). identified in this country).

AREA OF THE SPIN-OFF AREA OF THE SPIN-OFF COMPANIESCOMPANIES

267

132

120

81

58

58

44

28

12

6

0 50 100 150 200 250 300

ICT

Energia e Ambiente

Life Sciences

Elettronica

Biomedicale

Servizi per l'Innovazione

Automazione Industriale

Nanotecnologie e Nuovi Materiali

Beni Culturali

Aerospaziale

Fonte: Netval 2010, dati al 31 dicembre 2009Fonte: Netval 2010, dati al 31 dicembre 2009

number of employeesnumber of employees

• 45.3% of the sample firms recorded a 45.3% of the sample firms recorded a number of employees ranging from 1 to 5 number of employees ranging from 1 to 5 employees andemployees andIn total, almost 80% those with fewer than In total, almost 80% those with fewer than ten employees.ten employees.

• The consistent presence ofThe consistent presence ofsmall firms in the sample is in contrast to a small firms in the sample is in contrast to a small group of reality with over 30 small group of reality with over 30 employees,employees,composed of 15 firms (or 5.2% of the composed of 15 firms (or 5.2% of the sample). sample).

The geographical contextThe geographical context

•Lombardy RegionLombardy Region

Lombardy regionLombardy region

• With nearly 10 M residents (9,917,714 to With nearly 10 M residents (9,917,714 to 31 December 2010) Lombardy is the 31 December 2010) Lombardy is the most populous region of Italy, and among most populous region of Italy, and among the first in Europe, slightly more than the first in Europe, slightly more than twice the population of Austria and twice the population of Austria and Norway,Norway,

• . The Lombards are the national and . The Lombards are the national and 16.36% of the population live on 7.9% of 16.36% of the population live on 7.9% of Italian territory, Italian territory,

Lombardy region: Lombardy region: businessbusiness

• Lombardy is the region most "business" in Lombardy is the region most "business" in Europe, with more thanEurope, with more than820 000 companies is among the first regions 820 000 companies is among the first regions in Europe, ahead of the Ile de France (stopped in Europe, ahead of the Ile de France (stopped at 628 000at 628 000companies) and Cataluña (547.000 companies) and Cataluña (547.000 enterprises).enterprises).

This is due to a desire to do business among its This is due to a desire to do business among its citizens that it is twice the European average in citizens that it is twice the European average in Lombardy there is 1 company nearly every 10 Lombardy there is 1 company nearly every 10 residentsresidents(ratio of population enterprises: 8.4%), (ratio of population enterprises: 8.4%), compared to just under 1 company for every 20 compared to just under 1 company for every 20 inhabitants in Europe (4.3%). inhabitants in Europe (4.3%).

Business and researchBusiness and research

• These are mostly small firms: on These are mostly small firms: on average the company Lombard has average the company Lombard has 4.2 persons, compared with 9.8 in 4.2 persons, compared with 9.8 in Europe. Europe.

• R&D needs to 13 Public and Private R&D needs to 13 Public and Private UniversitiesUniversities

•The University of Milano The University of Milano BicoccaBicocca

FROM THE FACTORY OF FROM THE FACTORY OF THINGS THINGS

TO FACTORY OF IDEAS TO FACTORY OF IDEAS

• The University of Milano—Bicocca turned 10 in 2008, The University of Milano—Bicocca turned 10 in 2008, to serve students from Northern Italy and take some to serve students from Northern Italy and take some pressure off the over-crowded original University of pressure off the over-crowded original University of

Milan.Milan. 8 Schools8 Schools21 research departments21 research departmentsOver 30.000 studentsOver 30.000 students1000 professors1000 professors600 technical and administrative staff600 technical and administrative staff

studentsstudents

•The 2009/10 The 2009/10 academic year academic year students enrolled students enrolled in degree in degree programs (ie, programs (ie, excluding those excluding those enrolled in the enrolled in the doctoral doctoral research, schools research, schools of specialization of specialization and master) are a and master) are a total of 30,669, total of 30,669, including 18,950 including 18,950 females (61,8%). females (61,8%).

The University of Milano-The University of Milano-Bicocca university system Bicocca university system

in Lombardyin Lombardy•About 12% of About 12% of university students university students Lombard joined the Lombard joined the University of Milano-University of Milano-Bicocca, which is thus Bicocca, which is thus the fourth university as the fourth university as regional dimensions. regional dimensions.

• It is a remarkable It is a remarkable position considering its position considering its recent establishment. recent establishment.

TeachersTeachers

The professors The professors employed by the employed by the University of University of Milano-Bicocca ( Milano-Bicocca ( recorded on 31 recorded on 31 December 2009) December 2009) are 910, are 910, including 379 including 379 females, with a females, with a slight decrease slight decrease over the previous over the previous year (equal to -year (equal to -1.6%) 1.6%)

Research Research

a very specific mission: the research will be a very specific mission: the research will be strategic foundation of all institutional activities.strategic foundation of all institutional activities.

The research is intended not only as an extension The research is intended not only as an extension of the frontiers of knowledge, but also as a of the frontiers of knowledge, but also as a qualifier of the course, as a means of relating to qualifier of the course, as a means of relating to the area and as a contribution to the development the area and as a contribution to the development of the productive system.of the productive system.

The University has developed a stable and strong The University has developed a stable and strong links with business, paying particular attention to links with business, paying particular attention to the territorial context in which emphasis is placed the territorial context in which emphasis is placed and at the same time, the international dimensionand at the same time, the international dimension. .

Research Areas Research Areas

• The Faculties organize teaching The Faculties organize teaching while the Departments promote while the Departments promote research and organize doctoral research and organize doctoral programs.programs.

SociologySociology

PsychologyPsychologyPhysics and Natural SciencesPhysics and Natural Sciences

LawLaw

MedicineMedicine

EconomicsEconomicsStatistical SciencesStatistical Sciences

Educational SciencesEducational Sciences

Strategies for KMStrategies for KM

3 different ways to spread 3 different ways to spread KnowledgeKnowledge

• The 1st one is performing research activities The 1st one is performing research activities for companies. The results of these activities for companies. The results of these activities belong to the companies themselves. belong to the companies themselves.

• The 2nd one is defining and developing high The 2nd one is defining and developing high education programs together with companies education programs together with companies and institutions.and institutions.

• The 3rd one is that the universities became The 3rd one is that the universities became industry themselves by the creation of spin off industry themselves by the creation of spin off companies.companies.

• For each of these points we can have a look at For each of these points we can have a look at practical examplespractical examples

Research Contracts on Research Contracts on demanddemand

research, consultancy and training, research, consultancy and training, commissioned by Government to other public commissioned by Government to other public and / or private, and / or private, pure or applied research;pure or applied research;consultancy,consultancy,

training activities concerning the planning, training activities concerning the planning, organization and execution of courses, organization and execution of courses, seminars, conferences, seminars, conferences, •Results belongs to the customerResults belongs to the customer•189 contracts for 6,33 milion euros in 2010 189 contracts for 6,33 milion euros in 2010 (average 31K euros)(average 31K euros)

System for Mobile System for Mobile Maintenance Accessible in Maintenance Accessible in

Real TimeReal Time

Research Center on Complex Research Center on Complex Systems and Artificial Systems and Artificial

Intelligence (CSAI)Intelligence (CSAI)

• IST-NMP project IST-NMP project – Cofunded by the European Commission Cofunded by the European Commission – Project n°: NMP2-CT-2005-016726Project n°: NMP2-CT-2005-016726– Budget: about € 25 millionsBudget: about € 25 millions– Duration: 3 yearsDuration: 3 years– Coordinated by TurbomecaCoordinated by Turbomeca– 27 companies and institutions from across 27 companies and institutions from across

EUEU

• End-users:End-users:– Volvo (trucks) Volvo (trucks) – Turbomeca (helicopters engine)Turbomeca (helicopters engine)

• Scenario:Scenario:– Numerous maintenance cycles and Numerous maintenance cycles and

unscheduled repairs during vehicle life-unscheduled repairs during vehicle life-cyclecycle

– Life-cycle of transport vehicles lasts from 7 Life-cycle of transport vehicles lasts from 7 years (road transport) to 30 years (aircraft)years (road transport) to 30 years (aircraft)

OverviewOverview

KM BY CONFERENCEKM BY CONFERENCE

ISAM 2010 ANNUAL CONFERENCE

THEME ADDICTION: DRUUGS-ALCHOL- TOBACCO

OVER THAN 500 PARTECIPANTS: NOT ONLY SPECIALIST BUT COMMOM PEOPLE

PRELIEVO DI MIDOLLO OSSEOPRELIEVO DI MIDOLLO OSSEO ISOLAMENTO, ESPANSIONE E DIFFERENZIAMENTO SU SCAFFOLD ISOLAMENTO, ESPANSIONE E DIFFERENZIAMENTO SU SCAFFOLD DELLE MSCDELLE MSC

STEM CELLS FOR BONE REGENERATION

CRESCITA OSSEACRESCITA OSSEA

Dipartimento di Neuroscienze e Tecnologie Biomediche

UNIVERSITA’ DEGLI STUDI DI MILANO-BICOCCA

Laboratorio Interdipartimentale di Terapia Cellulare e Genica - Stefano VerriOSPEDALE SAN GERARDO Monza

PROCEDURE CHIRURGICHE DI PROCEDURE CHIRURGICHE DI INOCULO DEL PRODOTTO INOCULO DEL PRODOTTO CELLULARECELLULARE

Intellectual Property Intellectual Property ProtectionProtection

• The Bicocca protects the The Bicocca protects the results of results of scientific university researchscientific university research through through registered patents registered patents

• The Bicocca supports researchers by The Bicocca supports researchers by evaluating and indicating the evaluating and indicating the best strategy best strategy to protect inventionsto protect inventions, by verifying the , by verifying the concrete concrete possibilities ofpossibilities of commercial or commercial or industrial industrial applicationsapplications, and by , and by supporting supporting the inventorthe inventor in presentations of transfer in presentations of transfer proposals (of inventions or other industrial proposals (of inventions or other industrial property) to the university. property) to the university.

International licence n°06425772.8

In 2010In 2010 53 53 patentspatents

PATENT PORFOLIOPATENT PORFOLIO

Doctoral ProgramsDoctoral Programs

• Doctorate degree courses can be carried out in Doctorate degree courses can be carried out in association with other Universities in Italy or association with other Universities in Italy or abroad. The doctorate course requires abroad. The doctorate course requires developing an autonomous research project developing an autonomous research project under the guidance of a supervisor. under the guidance of a supervisor. Research project results should then be Research project results should then be published in an international scientific journal or published in an international scientific journal or presented in a national or international presented in a national or international congress. A period of study and research abroad congress. A period of study and research abroad or in a company is required.or in a company is required.

• The University of Milano Bicocca offers 8 The University of Milano Bicocca offers 8 Doctoral Schools and organises 29 Research Doctoral Schools and organises 29 Research Doctorate Courses.Doctorate Courses.

Agreement for the Agreement for the development of human development of human capital in the university capital in the university

system in Lombardysystem in LombardyThe objectives of the Agreement are:The objectives of the Agreement are:

facilitate the continuation of research activitiesfacilitate the continuation of research activities

increase and improve the attractiveness of the increase and improve the attractiveness of the Lombardy region with the aim to contribute Lombardy region with the aim to contribute more effectively to strengthen the international more effectively to strengthen the international collaboration of research networks;collaboration of research networks;bridges between universities and enterprises.bridges between universities and enterprises.

funded by the European Social Fundfunded by the European Social Fund 61 million 61 million euroseuros. .

the FIXO Programthe FIXO ProgramThe program FIXO - Employment Training & Innovation, The program FIXO - Employment Training & Innovation, sponsored by the Ministry of Labour and Social Policy offers the sponsored by the Ministry of Labour and Social Policy offers the possibility of work placements aimed at developing employment possibility of work placements aimed at developing employment and improving employability.and improving employability.

The University of Milano-Bicocca FIXO partecipate to the The University of Milano-Bicocca FIXO partecipate to the program by providing for the construction of 11 Project Work program by providing for the construction of 11 Project Work Innovation (PWI) to be carried out by private companies. Innovation (PWI) to be carried out by private companies.

graduates the PhD students and postdocs who have no older graduates the PhD students and postdocs who have no older than 35 yearsthan 35 years

Each Project Work Innovation will have a maximum of 6 Each Project Work Innovation will have a maximum of 6 consecutive months, amounting to at least 720 hours of training.consecutive months, amounting to at least 720 hours of training.

ECONOMIC RESOURCESECONOMIC RESOURCES

scholarship for a total of 7,000.00 Euroscholarship for a total of 7,000.00 Euro

Start CupStart Cup• Start Cup Milano Lombardia is the business plan Start Cup Milano Lombardia is the business plan

competition sponsored by the Lombard system of competition sponsored by the Lombard system of universities and incubators with the coordination of the universities and incubators with the coordination of the State University.State University.

The purpose of the Prize is to promote and support The purpose of the Prize is to promote and support research and innovation aimed at local economic research and innovation aimed at local economic development by encouraging the emergence of new development by encouraging the emergence of new innovative companies.innovative companies.  

There are four sectoral categories (Life sciences, There are four sectoral categories (Life sciences, Technology for the Environment and Agro-food, ICT and Technology for the Environment and Agro-food, ICT and Industrial Technology, Social Innovation) and the Industrial Technology, Social Innovation) and the selection will be based on factors such as originality and selection will be based on factors such as originality and innovativeness of the projects and the market, team, innovativeness of the projects and the market, team, interest in possible investors, clarity, completeness and interest in possible investors, clarity, completeness and consistency of the business plan. consistency of the business plan.

Spin off Milano BicoccaSpin off Milano Bicocca

BiOnSilBiOnSil• FIELD: medicineFIELD: medicine

Founded: 2010Founded: 2010

ACTIVITIES: In the application of technology "RNA ACTIVITIES: In the application of technology "RNA interference (RNAi) and the intracellular molecular interference (RNAi) and the intracellular molecular mechanisms related to the phenomenon of drug resistance in mechanisms related to the phenomenon of drug resistance in solid tumors, and offer important advances for the diagnosis solid tumors, and offer important advances for the diagnosis at a later time, even for the identification of molecular targets at a later time, even for the identification of molecular targets in cancer therapy.in cancer therapy.

• the goal is to meet the growing need to improve the quality of the goal is to meet the growing need to improve the quality of life of patients with the diagnosis of drug-resistance (thereby life of patients with the diagnosis of drug-resistance (thereby avoiding unnecessary treatments with chemotherapy) and at avoiding unnecessary treatments with chemotherapy) and at the same time providing important prognostic information to the same time providing important prognostic information to the therapist. Another positive effect is the possibility of not the therapist. Another positive effect is the possibility of not losing considerable financial resources of the Health System losing considerable financial resources of the Health System in treatments useless if not counterproductive.in treatments useless if not counterproductive.

BiOnSilBiOnSilPRODUCTS AND SERVICES: PRODUCTS AND SERVICES:

The spin-off aims to complete the clinical The spin-off aims to complete the clinical validation of an already selected number validation of an already selected number of potential diagnostic markers, to identify of potential diagnostic markers, to identify a set of monoclonal antibodies specifically a set of monoclonal antibodies specifically to these markers, design and produce to these markers, design and produce diagnostic kits for prototyping. At the end diagnostic kits for prototyping. At the end of this cycle of activity, the spin-off plans of this cycle of activity, the spin-off plans to offer sub-license the manufacturing and to offer sub-license the manufacturing and commercial distribution of its diagnostic commercial distribution of its diagnostic productsproducts

Funding: 3 Million euros from Funding: 3 Million euros from Venture CapitalVenture Capital

FEM2 FEM2 • SECTOR: EnvironmentSECTOR: Environment

Founded: 2010Founded: 2010  

ACTIVITIES: The business idea is to build an enterprise ACTIVITIES: The business idea is to build an enterprise product and service capable of transferring the results of product and service capable of transferring the results of research developed by the Laboratory ZooPlantLab into research developed by the Laboratory ZooPlantLab into products and services to market through various products and services to market through various marketing strategies.marketing strategies.

• The company will operate in the environment, creating The company will operate in the environment, creating products dedicated to the preservation of certain natural products dedicated to the preservation of certain natural resources (starting from the water) and offers facilities for resources (starting from the water) and offers facilities for the measurement and enhancement of biodiversity and the measurement and enhancement of biodiversity and agrobiodiversity (starting from the molecular diagnostic agrobiodiversity (starting from the molecular diagnostic systems for trapping)systems for trapping)  

KIT 6 ANALYZE THE MOST IMPORTANT PARAMETERS OF

WATER QUALITY

-pH

-WATER HARDNESS

CONTENT-sulphates

-Chloride content

CONTENT-NITRATE

CONTENT-NITRITE

-pH

-WATER HARDNESS

CONTENT-sulphates

-Chloride content

CONTENT-NITRATE

CONTENT-NITRITE

How IMMEDIATEST works?How IMMEDIATEST works?

Foundation for Foundation for University Campus in University Campus in

MonzaMonza• University, companies and local policy. Triangle University, companies and local policy. Triangle

of innovation and economic development. of innovation and economic development.

• City of Monza. DG research and university: City of Monza. DG research and university: bringing innovation closer to people and market. bringing innovation closer to people and market. Local engagementLocal engagement

the political will to carry out this projectthe political will to carry out this projecta substrate university training and research a substrate university training and research

already existingalready existingeconomic resourceseconomic resources

Aims of the FoundationAims of the Foundation

• • transform knowledge into economytransform knowledge into economy

• • the strategic value of public-the strategic value of public-privateprivate

• • application-oriented research to application-oriented research to economic and socialeconomic and social

Foundation for University Campus in Monza

Foundation for University Campus in Monza

AreaEconomica

AreaEconomica

AreaDesignArea

Design

AreaMedica

AreaMedica

AreaAmbientale

AreaAmbientale

AreaMusicale

AreaMusicale

AreaFilosofica

AreaFilosofica

AreaAgraria

AreaAgraria

AreaCulturale

AreaCulturale

Area Organizzativa

Area Organizzativa

20082008-2009

•future outlook future outlook andand conclusionsconclusions

What happens with the new What happens with the new governance?governance?

Some elements of the Some elements of the law 240/2010 law 240/2010 on on governance seem to go in this direction:governance seem to go in this direction:

Board with possible participation of Board with possible participation of external members who could help external members who could help relations with the market (and attract relations with the market (and attract funding?)funding?)greater responsibilities and powers of greater responsibilities and powers of board of directors also educational board of directors also educational organization;organization;procedures for the "failure“ for the procedures for the "failure“ for the university budget problems;university budget problems;greater use of fixed-term employment and greater use of fixed-term employment and individual contractual relationship.individual contractual relationship.

conclusionsconclusions

• compared to the importance given to the processes of public-private technology transfer,, in Italy there is still no adequate commitment on the part of people who are supposed to work and contribute on this subject,

• PhDs in private companies not always have their role and space

NOT ONLY WHAT WE’RE NOT ONLY WHAT WE’RE DOING BUT ALSO HOW DOING BUT ALSO HOW ::

HUMAN RESOURCE HUMAN RESOURCE MANAGEMENTMANAGEMENT

THERE IS NO A SINGLE MODEL, THERE IS NO A SINGLE MODEL, BUT THERE ARE DIFFERENT BUT THERE ARE DIFFERENT

MODELS ACCORDING TO THE MODELS ACCORDING TO THE NEEDS OF ALL ADMINISTRATIONNEEDS OF ALL ADMINISTRATION

THE RULES ARE COMMON AND THE RULES ARE COMMON AND HAVE TO BE RESPECTED BY ALL, HAVE TO BE RESPECTED BY ALL,

BUT NOT ALL EMPLOYEES ARE BUT NOT ALL EMPLOYEES ARE EQUALEQUAL

HR TOOLSHR TOOLS

MOTIVATION AND MOTIVATION AND TRAININGTRAINING

• DESIRE FOR CHANGEDESIRE FOR CHANGECREATE A CLIMATE OF TRUST CREATE A CLIMATE OF TRUST BETWEEN THE PEOPLEBETWEEN THE PEOPLE

Doing more with less Doing more with less resourcesresources

• DEVELOP A SENSE OF DEVELOP A SENSE OF BELONGINGBELONGING

• TRAINING AS A TOOL OF GROWTH TRAINING AS A TOOL OF GROWTH OF INDIVIDUAL AND GROUPOF INDIVIDUAL AND GROUP

People make difference

THANK YOUTHANK YOU

Giancarlo La PietraGiancarlo La Pietra

University of Milano BicoccaUniversity of Milano Bicocca

0039-02-644881120039-02-64488112

Giancarlo.lapietra@unimib.it Giancarlo.lapietra@unimib.it