knowledge management for administration processes znalosti 2004 brno, czech republic, february...
TRANSCRIPT
Knowledge Management for Administration Processes
Znalosti 2004Brno, Czech Republic,February 25-27, 2003
II SAS, Bratislava, Slovak Republic 2
Overview
Motivation Knowledge and Ontology Architecture Implementation Tools & Technologies Screenshots
II SAS, Bratislava, Slovak Republic 3
The Pellucid Consortium
II SAS, BratislavaSlovak Republic
MT Department of Genova, Italy
Mancomunidad de Municipios del Bajo
Guadalquivir
CCLRC Rutherford Appleton LaboratoryOxfordshire, England
Regional Ministry of the Presidency of the Junta de Andalucía
II SAS, Bratislava, Slovak Republic 4
A knowledge management scenarioImagine an inexperienced employee in a public
organisation …
I know I’m supposed to be
producing a report for the assessment …
… but who should I be consulting? Has anyone written anything similar that I could reuse? Or maybe there’s even a
template?
How long will it take to get a response? Is there anyone who’s done this before?
II SAS, Bratislava, Slovak Republic 5
A3
S
A8A4
A6
E1
E2
Contact1
Contact2
Contact3
….
A1
A2
A5
A9Document1
Document2
Document3
….
How?: Workflow & Knowledge
The return form Pellucid MIGHT be: ROLE specific USER specific TIME specific PROCESS specific ACTIVITY INSTANCE specific
PELLUCID associates WF activities with Organizational Knowledge.
PELLUCID aims to follow WfMC Standards
II SAS, Bratislava, Slovak Republic 6
Ontology
Ontology defines meaning of terms and their relationspresent state
HTML => XML => RDF => Ontology (DAML+OIL) => OWL
CommonKADS models can be expressed by ontology (especially Knowledge Model)
Human knowledge can be partially described by ontology => computer understandable way
II SAS, Bratislava, Slovak Republic 7
Organization
II SAS, Bratislava, Slovak Republic 8
Resources & Actions
II SAS, Bratislava, Slovak Republic 9
Active Hint & Events
• AH - Representation of Experience
• Event – Basic for searching patterns
II SAS, Bratislava, Slovak Republic 10
Domain Ontology
II SAS, Bratislava, Slovak Republic 11
Example in OWL
Document added event:<ont:Event rdf:ID="e7883933">
<ont:Action rdf :ID="aCreated"/>
<ont:Resource>
<ont:Document rdf:ID="d1">
<ont:title>Economical Evaluation of XY trafic light</ont:title>
<ont:location>http://xy/hhhh</ont:title>
</ont:Document>
</ont:Resource>
<ont:Employee rdf:ID="e3"/>
<ont:WfActivity rdf:ID="a6"/>
<ont:WfInstance rdf:ID="i2"/>
</ont:Event>
Workflow process instance created in district I with shape Y:
<ont:Event rdf:ID="e7883933"> <ont:Action rdf :ID="aCreated"/> <ont:Resource> <ont:WfInstance rdf:ID="i232"> <ont:title>Trafic Light on Piazza Principe</ont:title> <ont:domainElements> <ont:District rdf:ID="district1"/> <ont:Shape rdf:ID="shapeY"/> </ont:domainElements> </ont:WfInstance> </ont:Resource> <ont:Employee rdf:ID="e1"/> <ont:WfActivity rdf:ID="a1"/> <ont:WfInstance rdf:ID="i232"/></ont:Event>
II SAS, Bratislava, Slovak Republic 12
Pellucid ontologies Pellucid
agents
Organisational memory
Document repositories
Document indexing/ searching
WfMS End user
The Pellucid system
System Architecture
Hybrid Approach Knowledge centralized in
Organizational Memory Distributed in Agents
II SAS, Bratislava, Slovak Republic 13
Interfaces
II SAS, Bratislava, Slovak Republic 14
Developing and Maintenance of Ontologies in Protégé
II SAS, Bratislava, Slovak Republic 15
Agent Development and Implementation
Specification and Design UML Tools AGent Specification Tables Methodologies
Implementation Java Database: MySQL JADE Ontology – Protégé, Jena, OWL
II SAS, Bratislava, Slovak Republic 16
Contact InformationPresented by: Michal Laclavik ([email protected])
Further Information: Dr. Ladislav Hluchy ([email protected])
URL: http://www.ui.sav.sk/
Address:Institute of InformaticsSlovak Academy of SciencesDubravska cesta 9Bratislava