knowledge management: processes and systems
TRANSCRIPT
KNOWLEDGE MANAGEMENT: PROCESSES AND SYSTEMS
2nd Annual Conference of Nigerian Library Association
Ebonyi State Chapter
Theme: Leveraging ICTs and Knowledge Management for
Sustainable Development in Nigeria.
30th Nov-3rd Dec, 2016
Magnus O. Igbinovia (CLN)University of Ibadan,
Ikenwe, Iguehi Joy (CLN)Ambrose Alli University, Ekpoma
AUTHORS
Introduction
Knowledge is best conceptualized using the DIKW chain
Types of Knowledge: Tacit and Explicit knowledge.
What Is Knowledg
e?
Wisdom: applied knowledge
Knowledge: organized information
Information: linked elements
Data: discrete elements
TACIT KNOWLEDGE• Difficult to
decode and communicate
• Personal• Context-based• Hard to formalize• Uncodified• Requires special
mode of transfer
EXPLICIT KNOWLEDGE• Codified• Easy to transfer• Embedded in
physical formants
• Easily captured, shared and leveraged.
Concept of Knowledge Management (KM)
† = The aim is aimed at using the knowledge of an organization to meet organizational
goals.
knowledge Management KM
Developing KM
REASONS: Productivity;
Effective and efficient services delivery;
Collaboration; Knowledge sharing;
Quick decision making; Shared best practices;
Reduces the workplace uncertainty; Globalization;
Innovation
STRATEGIES: Identify the need for knowledge;
Initiate knowledge sharing culture Establish knowledge located in
the organization and create new knowledge; Codification and
organization of knowledge; Knowledge documentation, storage, up-date and
retrieval.
TRIPARTITE NATURE OF KNOWLEDGE MANAGEMENT (KM) The major components of KM are people, processes and systems (PPS) Determines the effectiveness of any KM practice They works in relation to one another to achieve any knowledge
management objective(s).
The interrelatedness of these components seem to suggestThat KM is a system.
PEOPLE
PROCESSES
KM
SYSTEMS
KNOWLEDGE MANAGEMENT PROCESSES (KMP)
KMP
KNOWLEDGE ACQUISITION AND
GENERATION WritingResearchAcademic forumCommunity of practice
KNOWLEDGE SHARING
After action reviewStory tellingReport/proposal writingCollaborative networkMentoring/coachingRole reversal techniqueDiscussion forums (online and offline)
KNOWLEDGE STORAGE
DocumentsCasesRulesDiagramsTask ProcessesFAQ
KNOWLEDGE APPLICATION
•Inclusiveness•Dynamism•Change receptive•Learn and unlearn•Managerial flexibility
KNOWLEDGE CAPTURE
QuestionnaireInterviewObservations
KNOWLEDGE ORGANIZATION
CataloguingClassificationIndexingAbstractig
KMP: CREATING NEW KNOWLEDGE The goal of every KMP is to create new knowledge and manage the old.
Socialization: Tacit to tacit Externalization: Tacit to explicit Combination: Explicit to explicit Internalization: Explicit to tacit
CAN you now MANAGE THE PROCESSES?
KNOWLEDGE MANAGEMENT SYSTEM (KMS) Knowledge portal:
Web based application. Provides access to information. Promotes collaboration between
producers and users. Functions:o gathering, o categorization, o distribution, o publish, o personalization, o search/navigate knowledge
• Exampe of knowledge portal is the climate change knowledge portal (http://sdwebx.worldbank.org/climateportal/)
Database Management System (DBMS) Compute application that interracst with users, applications and database to
capture, analyse and make data available to end users.
collaboration between knowledge producers and consumers.
storing of knowledge in an easily retrievable manner.
platform for designing information and organising knowledge.
Examples: Access by Microsoft; Oracle Lite, 8I, MySQL by Oracle.
Electronic Mail collaborative tool for
communication facilitate knowledge gathering,
sharing and collaboration within members of an organization.
Facilitates knowledge elicitation. Examples: (web based): Gmail,
Yahoo mail, Outlook.com
Data wares
powerful collaboration software. Enables exchange of ideas on a
network . group decision making support
Examples are video/audio conferencing, intranets, internet, wikis, project management systems, workflow systems
Content Management System creation and modification of digital contents. multiple users working in a collaborative environment. creation, management, and distribution of content on the intranet, extranet, or a
website Support collaboration Aids externalization Aids internalization.
Examples:o Javao Microsoft ASP.NET, o Microsoft PHP etc
6. RELATIONSHIP BETWEEN KM PROCESSES AND SYSTEMS Complimentary relationship. Interrelatedness
Figure 4: KM Technologies Integrated KM Cycle (Source from Dalkir, K.,2005
DO you know the KMS?
Knowledge management is a fundamental practice for any organization to survive in the 21st century and key to organization's success
The major components are people, processes and systems and they are interconnected, functioning together to achieve a common goal.
Processes are all activities required to create new knowledge and manage the already existing one.
Systems are technologies and tools that support process and people in knowledge management practice.
CONCLUSION
Carryout knowledge auditing as a preliminary step towards KM practice and this should be done at regularly as KM is in a continuum.
Spur knowledge sharing culture within your organization.
Integrate all organizational members into KM processes with utmost fairness and equality
Build up/ develop systems, tools or technologies that supports people and processes in KM practice
1 Socialization
2 Externalization
3 Combination
4 Internalization
CHECK LIST
MANAGE
MANAGE
PRO
CES
ESE
THANK YOU FOR LISTENING
Magnus and Joy