knowledge management: putting the puzzle together one piece at a time
DESCRIPTION
Describes a bottom-up strategy for developing a KM Program (2005): strategic planning, KM processes, Forestrycontent; report availableTRANSCRIPT
Knowledge Knowledge Management in the Management in the
Canadian Forest Canadian Forest ServiceService
Albert Simard
Canadian Forest Service
Presented to
BC Forest Service
February 1, 2005
“Putting the puzzle together one piece at a time”
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An Opening Thought….An Opening Thought….
“A journey of a thousand miles must begin with a single step.”
Lao-tzu (604-531 BCE)
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OUTLINEOUTLINE
Strategic Planning
KM Processes
Forestry Content
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External Knowledge
ShareShare
Internal Knowledge
ManageManage
PreservePreserve
Lost Knowledge
Knowledge OrganizationKnowledge Organization
CreateCreate
Real World
MonitorMonitor
UseUse
MobilizeMobilize
Society
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CFS KM FrameworkCFS KM Framework
Content
Tools
Organization
People Learning, motivation,
rewards, incentives
Processes
roles, responsibilities, authorities, resources
lessons learned, best practices, work routines
forestry data, information & knowledge
infrastructure & systems to
capture, store, share content
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Ressources naturellesCanadaKnowledge Management Knowledge Management
GoalsGoalsManaging Knowledge
Integrating Knowledge
Sharing Knowledge
Preserving Knowledge
Hierarchy
Implementation
single organization: mandate, authority, resources
similar organizations: culture, interests, context
different organizations: general, few commonalities
supports other KM goals
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Cost of Not Knowing (CONK)Cost of Not Knowing (CONK)
Research Managed knowledge
Surprise Unmanaged knowledge
Awareness
Know
Don’t know
Reality
KnowDon’t know
World Wildlife Fund - Canada’s forests
DFAIT – softwood lumber
Reporter – mountain pine beetle
Boreal forest briefing note
Invasive species
Access to Information
Science & Technology Networks
Synthesis of Knowledge & Information Network
Fire management systems
On-Line Bookstore
Common Office Environment
Plant hardiness zones
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What the Architects What the Architects Designed…Designed…
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What Managers See…What Managers See…
con
ten
t
Create
Info
rmati
on
Know
ledg
e Dat
a
Capture
Preserve
Share
Integrate
Systems
Computers
Tech
nolo
gy
Netw
orks
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Knowledge Management Plan Knowledge Management Plan - Reactions -- Reactions -
Understanding– I don’t understand any of this– This is too complicated.– I don’t like this “fuzzy” stuff.
Resources– There is no money for this.– What can you do without a budget?– We have no time for this.
Management– Exactly what will be delivered?– When will this be finished?– What, precisely, are the benefits?
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So, Now What?So, Now What? We need a new approach; a KM Program is unlikely
Overcoming obstacles:
– Make it real: develop simple systems that people relate to.
– Start small: use existing resources to establish project-scale activities.
– Deliver useful tools that solve real problems.
Strategy: Put the puzzle together one piece at a time.
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OUTLINEOUTLINE
Context
KM Processes
Forestry Content
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Ressources naturellesCanadaKnowledge Management Knowledge Management
ProjectsProjects- KM - KM ProcessesProcesses - -
Integrate regional libraries - Metafore
Enhance client interaction - E-800 Service
Capture & share knowledge - Briefing Note DB
Manage knowledge assets – Asset Inventory
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MetaforeMetafore(Integrating Regional Libraries)(Integrating Regional Libraries)
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MetaforeMetafore
Search & Request
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Ressources naturellesCanadaE-800 ServiceE-800 Service
(Enhancing & Leveraging Client (Enhancing & Leveraging Client Service)Service)
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E-800 ServiceE-800 Service
Frequently Asked
Questions
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Ressources naturellesCanadaE-800 Service – New E-800 Service – New
QuestionsQuestions
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Ressources naturellesCanadaBriefing note DatabaseBriefing note Database
(Capturing & Sharing (Capturing & Sharing Knowledge)Knowledge)
Password
via CFS Intranet
User Interface(The Web)
CFS staff
View only
Administrative Interface(The Database)
CentresBranches
Executive Services
Guidelines
Password
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Ressources naturellesCanadaBriefing Note Database - Briefing Note Database -
InputInput
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Ressources naturellesCanada Briefing Briefing
Note Note DatabaseDatabase
Search & Search & OutputsOutputs
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Ressources naturellesCanadaInventory of Knowledge Inventory of Knowledge
AssetsAssets(Asset Management)(Asset Management)
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Ressources naturellesCanada Knowledge Knowledge
Assets Assets InventoryInventory
Search Search ResultsResults
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Knowledge Assets - Reports
0255075
100125150175
Data
sets
Physic
al
Paper
Stake
holder
s
Organ
izatio
nal
Med
ia
Prese
ntatio
ns
Comm
erci
al
Briefin
g m
ater
ials
Agreem
ents
# o
f Ass
ets
Percent
Number
Total of 531 assets from 211 responses
Source: Knowledge Asset survey
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OUTLINEOUTLINE
Strategic Planning
KM Processes
Forestry Content
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Ressources naturellesCanadaKnowledge Management Knowledge Management
ProjectsProjects- - ForestryForestry ContentContent - -
Automated monitoring - Fire Information System
Compile & share data - National Forestry Database
Disseminate knowledge – CFS Bookstore
Preservation & learning - Canada’s Forest Ecosystems
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Ressources naturellesCanadaWildland Fire Information Wildland Fire Information
SystemSystem(Automated Daily Monitoring)(Automated Daily Monitoring)
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FireM3FireM3
Automated Satellite
Monitoring
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National Forestry DatabaseNational Forestry Database(Compiling and sharing data)(Compiling and sharing data)
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Ressources naturellesCanadaNational Forestry Database - National Forestry Database -
HighlightsHighlights
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National Forestry Database - National Forestry Database - DataData
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Ressources naturellesCanadaBookstoreBookstore
(Finding & Accessing CFS (Finding & Accessing CFS publications)publications)
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BookstoreBookstore
Search & Download
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Forest Ecosystems of CanadaForest Ecosystems of Canada(Preservation & Learning)(Preservation & Learning)
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Forest Ecosystem
s
Preserving Photographs
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Forest Ecosystems Forest Ecosystems (Learning)(Learning)
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ConsiderationsConsiderations
There is a KM strategy and framework.
All projects combine people, the organization, processes, and tools.
Process projects are necessary first steps.
Content projects provide excellent examples.
We know what the puzzle picture looks like.
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A final thought…A final thought…
“Nothing in the world can take the place of persistence. Talent will not; nothing is more common than unsuccessful men with talent. Genius will not; unrewarded genius is almost a proverb. Education alone will not; the world is full of educated derelicts. Persistence and determination alone are omnipotent”
Calvin Coolidge (1872-1933)