Knowledge Management Tool

Knowledge Management - a conceptual view

Con

ten

t

PeopleTe

chno

logy

Expert Finder

Maintains and search for information about Experts

Information Finder

Search for information

Content Management

Repositing Knowledge documents

Filtered and Categorized

Knowledge Officer

Sales

Finance

Operation

Knowledge Documents

Categorized Domains

Users

The Experts has to submit their document to the knowledge officer. The Knowledge officer will verify the document and segregate and place the document under the respective domain. Only those users having access to a particular domain can access the documents placed under that domain.

Query to Experts

Raise queries to the experts to get their help through Email and Chat Session

Knowledge Transfer

Discussion Forum, Add Comments, Give Feedback

New Title Alerts

Subscription for alerts through e-mail

Access Through Wireless Device

Knowledge Center

Access through Mobile

PDA

A Micro edition application provides the user to access through wireless device

Thank You