knowledge portals ppt

*Knowledge PortalsPrepared By:Ankita BanerjeeRoll No.-04MBA(WK)

Chapter 11: Knowledge Management Tools and Knowledge Portals

*Portals are considered to bevirtual workplaces that:Promote secured knowledge sharing among different categories of end usersProvide access to stored structured dataOrganize unstructured data

Portals: The Basics


*Web-based applications providing a single point of access to online informationAn emerging tool forSimplify access to data stored in various application systemsFacilitate collaboration among employeesAssist company in reaching customersPortals: The Basics (contd)


*Evolution of the Portal Concept Information Portals


*From Information toKnowledge PortalFocus on how it will be used by the knowledge workersA key component in the knowledge management architectureAllow producers and users of knowledge to interactEvolution of the Portal Concept (contd)


*Knowledge portals providetwo kinds of interfaces:The knowledge producer interfaceThe knowledge consumer interfaceEvolution of the Portal Concept (contd)


*Portals and Business TransformationPortals can meet (or transform) Todays Business ChallengesShorter time to marketStaff turnoverMore demanding customers and investorsExplosion of key business information in electronic documentsSpeed by which the quantity and kinds of content is growing


*Benefits of Knowledge PortalsProductivityLocating DocumentsCollaborationBetter DecisionsQuality of DataSharing KnowledgeIdentifying ExpertsE-mail TrafficBandwidth UseTime in MeetingsPhone CallsResponse TimesRedundant EffortsOperating CostsTime to market


*Key Infrastructure Components of Knowledge PortalBusiness intelligence (knowledge)Content management (dynamic)Data management (structured)Data warehouses and data marts (analytical)


*Layers of Knowledge Portal Architecture


*Categories of Portal ToolsGatheringCategorizationDistributionCollaborationPublishPersonalizationSearch/navigate


*CollaborationCollaboration tools create a KM system that supports information sharing and reuseEnable multiple users work together in a coordinated fashion over time (and space) via the portal


*Types of collaborationsAsynchronous collaboration having no time or space constraints.Queries, responses, or access occur anytime and anyplaceSynchronous collaboration interaction that occurs immediately (within few seconds). It can use audio, video, or data technologies


*Collaboration ToolsetComfortable e-mail systemsA Web browser Simple search functionalities Collaboration services with a multipurpose databaseWeb services Indexing services for full-text search of documentsWell-organized central storage locations


*Content Management Categorization and PublishingUse metadata to define types of informationCategorize similar documents into named groups Directory/Indexing capability to automatically manage growing warehouses of enterprise dataProvide dynamic taxonomy maintenance


*Intelligent Agents Gathering and PersonalizationSoftware that executes a range of tasks autonomously (e.g., comparing, learning, searching)Discover previously unknown relationship details between organization and customersAnalyze customers demand priorities by learning from their purchasing experience


*Intelligent Agents ServicesCustomized online customer servicesProfile customers based on recordsIntegrate customer profiles into group marketing activitiesPredict customer requirementsNegotiate prices and payment schedulesExecute financial transactions on customers behalf


*Critical Issues for Knowledge PortalsResponsiveness to user needContent structure in large systemsContent quality requirementsIntegration with existing systemsScalabilityHardwaresoftware compatibilitySynchronization of technology with the capabilities of users


*Portal Vendors

VendorKM PortalProductFeature SummaryBest UsesLotus/IBMLotus Raven 1.0 (in beta) Intelligent taxonomy QuickPlace collaboration tool Assigns value to data based on how often it is used Portal replication Facilitates content management Self-creating and refining taxonomies Personnel resources linked to data sources Advanced collaboration Easy portal repurposing Rapid application development with associated KM packagesOpen TextMyLivelink Portal 1.0 with Livelink 8.5.1 KM software Integrated work flow Quick integration of features Quick portal deployment Integrated KM Document management and work flow Custom collaboration spaces (personal, project, or enterprise)

*End users such as customers, partners, and employees.

Structured data stored in data warehouses, database systems, and transactional systems.

Organize unstructured data such as electronic documents, paper documents, lessons learned, stories, and the like.

They are web-based applications providing a single point of access to online information.

*End users such as customers, partners, and employees.

Structured data stored in data warehouses, database systems, and transactional systems.

Organize unstructured data such as electronic documents, paper documents, lessons learned, stories, and the like.

They are web-based applications providing a single point of access to online information.

*Initially, portals were mere search engines. They employed simple search technology to find information on the Web.

The next phase transformed the portals to navigation sites to describe the functions available at sites, including personalinterests in groups such as news, sports, finance, education, science, and others.

Because of increasing amount of information accessible internally and externally, the need for more personalized informationIs becoming more critical and urgent. To facilitate access to large accumulations of information, portals evolved to includeAdvanced search capabilities and taxonomies. These were called Information Portals.*Knowledge producer interface facilitates the knowledge workers job of gathering and analyzing information, collaborating with peers or colleagues, and finally generating new knowledge.

Knowledge consumer interface facilitates the dissemination of knowledge across the enterprise. A key feature of knowledge portals is a sophisticated personalization facility that takes into account the consumer profile.

knowledge portals ppt

Documents

knowledge management

users of knowledge

knowledge portalsprepared

secured knowledge sharing

portal concept contdchapter

single point of access

data technologieschapter

basics contdchapter