knowledge sharing is the key!. clare scanlan, knowledge management lead nhs 24
TRANSCRIPT
Knowledge sharing is the key!
Clare Scanlan, Knowledge Management Lead NHS 24
Written Knowledge V Experiential Knowledge
Books, journalsGuidelines
Personal Knowledge,Expertise
Tools of Knowledge Sharing
Shared SpacesCommunity of PracticesSocial Media twitter, Linkedin FacebookNewsletters/mailing lists/emailWebsites/Intranets
• Share
• Learn
• Develop
• Innovate
Community of Practice -Bringing people together
What is a community of practice?
Healthy communities
Active and consistent participation
Self moderation, self governing
Members feel benefit and added value of membership
Outputs are acknowledged and celebrated
Key activities
•Identity building•Knowledge sharing•Knowledge creation•Social interaction
Li, Linda C, Grimshaw, Jeremy M, Nielsen, Camilla, Judd, Maria, Coyte, Peter C and Graham, Ian D
Use of communities of practice in business and health care sectors : A systematic review Implementation Science 2009, 4:27 at URL http://www.implementationscience.com/content/4/1/27
Hints for a successful community
Identify core group and roles
Identify problems to solve
Agree aims and plan for next 6 months
The Core GroupAn online community has four “Core” roles that need to be addressed.
Member Support
Information Resources
Website Administrato
r
Coordinator
Community of Practice
The Core GroupAn online community has four “Core” roles that need to be addressed.
Member Support
Information Resources
Website Administrato
r
Coordinator
Community of Practice
•Link with activities at face to face meetings•Look for opportunities to promote •Summarise discussions
•Organise content•Keep it up to date•Devolve responsibilities to sub pages
•Moderate members on receipt of an email•Email welcome message with instructions•Encourage and invite new members•Promote use of profiles
•Monitor key websites•Add new links, news etc•Publish lessons learned
Key tasks…
•Promote benefits of COP•Share•Present information to the group•Contribute to an action plan•Listen and interrogate•Commit to online presence•Understand the technology•Encourage others to use the technology
Identify
–Strengths–Weaknesses–Opportunities–Threats
Have a Clear Aim•Create an achievable set of goals.•Communicate with each other to find out what you need from the group.
Creating a Community Charter can help with this.
•Think about….
»Why the community exists.»How the group will function.»What its purposes and goals are.»Who is the audience
BUT REMEMBER!
People make the community!
The only thing to do with good advice is to pass it on.
Oscar Wilde(1854-1900, Irish playwright, poet and writer)