knowledge transfer & sharing b. information technology (is) cisb454: introduction to knowledge...

Knowledge Transfer & Sharing

B. Information Technology (IS)CISB454: Introduction to Knowledge Management

Learning Objectives

At the end of this lesson, you should be able to: discuss the fundamentals of

knowledge transfer and sharing explain the guidelines for successful

knowledge transfer and sharing identify employees vocational needs implement knowledge transfer

strategies

2

Fundamentals of K-Transfer & Sharing


Knowledge Base

Shells, Tables,Tools,

FramesMaps, Rules

Capture Tools

Programs, Books,

Articles, Experts

Intelligence

gathering

Explicit Knowledge

Logical Testing, User Acceptance,

Testing, Training

Knowledge Transfer

Testing and Deployment

Knowledge Codification

KnowledgeSharing

KnowledgeInnovation

Databases

Knowledge

Capture(Creation)

Collaborative Tools,

Networks, Intranets

Web Browser, Web Pages, Distributed

Systems

DatabaseInsig

ht

Knowledge Transfer & Sharing in the KM System Life Cycle

Goal IsInnovation

4

Fundamentals of K-Transfer

Transmitting (or con-veying) the know-ledge of one source to another source

The appropriate use of the transmitted knowledge

5


Should be a daily, integral part of a learning organization

The goal is to promote

knowledge sharing increase collabora-

tion and networking

6


By working together communicating learning by doing embedding know-

ledge through proce-dures

document exchanges

etc.

7


Sources knowledge bases, experts, etc.

Media LAN, secure / insecure lines encrypted / plain text,

etc. Consumers

another application a manager a customer, etc.

8

Knowing-Doing Gap

A situation where an organization knows what to do but ignore the information available

and perform differentlyKnowing about this problem

should help organizations make corrections

Set up a k-transfer and sharing environ-ment to benefit all employees

9

Partial View of a K-Transfer & Sharing Scenario

PatentsTechnolog

y

Knowledge Applications

Products

Knowledge Workers

KB Customer Services

KBS Applicatio

ns

Expert Repositori

es

Trainers

Computerized

Educational Systems

Customer Service

Representatives,

Sales Field Service

10

Guidelines for Successful

K-Transfer & Sharing


Guidelines for Successful K-Transfer & Sharing

Building an atmos-phere of trust within the organization

Collaboration / Co-operation are not Rivalry / Competition

Creating a culture to accommodate change

12


Reasoning (why to do) BEFORE Pro-cessing (how to do)

Knowing how the organization handles mistakes

Doing is BETTER than Talking

13


How Management view and reward knowledge transfer

Determine employee job satisfaction Degree of match

between vocational needs and job re-quirements

14

Employees Vocational Needs


Employee’s Vocational Needs

Ability Utilization Advancement

prospect Level of

achievement Level of creativity Compensation Independence Authority

(supervision)

16

Employee’s Vocational Needs

Level of responsi-bility

Recognition Status Job Security Variety Work conditions

17

Employee’s Job SatisfactionA Conceptual Model

Yes

No High

IncentiveLow

Incentive

Employee’s vocational

needs met by the job

What the job offers

employee

Match?

18

K-Transfer Strategies


Converting Experience into Knowledge via K-Transfer

Perform a Task

Compare Action to Outcome

Feedback new knowledge

New recipient

Face to face/Verb

al

Knowledge Base

Form

Outcome

Goal

Select Transfer Method

20

Strategies of K-Transfer

Collective sequential transfer specialized team performs same

function at other sitesTeam worked on a Project at Site

A

Evaluate the knowledge

gained

Evaluate each member’s

action before the next job

Revise/redesign each member’s assignment to

reflect knowledge gained from previous job

Same team works on similar project

at Site B

Feedback

21


Explicit Inter-team Transfer one team shares experience with another

working on a similar job at another site

Team C worked on a project at Site C

Knowledge capture through

experience

Team C shares experience with Team D working

on similar project at Site D

Team D works on project benefiting

from Team C’s experience

Team D shares experience with Team E at Site E

Feedback 22


Tacit knowledge transfer unique in complex, non-algorithmic projects, where knowledge is mentally stored

Knowledge have to be modified in language, tone, and content to be usable

TEAM Aof 11

Specialists

Tacit knowled

ge transfer

TEAM Bof 18

SpecialistsAUSTRALIA

INDONESI

A

23

Role of Internet in K-Transfer & Sharing

Accommodates knowledge exchange and communication

Allows sending messages to multiple persons simultaneously

Offers a variety of servicesIntegrates systems and

networks24

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