Knowledge Workers In BankBy: Anand Khedkar Pesit, Bangalore

Definition Knowledge

workers in today's workforce are individuals who are valued for their ability to act and communicate with knowledge within a specific subject area

Who is knowledge Worker?

Every employee working in a bank is a knowledge workers expect Sub staff who assist other staff in their operations . Now a Days ,Every employee has to be a knowledge workers , basic knowledge of computer and banking operation is must for every employee. Knowledge of policies of bank , interest rate ,loan rate , basic accounting knowledge and also customer knowledge ,competitor knowledge is also required these days.

Unique thing about them? Adoptability

is a unique feature about knowledge workers. They should be adoptable to 1. Task they perform 2. Situation 3. Technology 4. Work place 5. Timings

Distinguishing Factors 1. 2. 3.

Customer knowledge: Knowledge workers have complete knowledge about customers in every aspect. They play major role in creation, maintenance and updation of suitable customer databases. They are also involved in customer segmentation based on various parameters

Knowledge1.

in Relationships:

2.

People working together are mutually aware of the approaches, styles of functioning etc. of different staff members Not only amongst themselves but also with customers they maintain a good relationship.

Organisational knowledge:The knowledge about organisation by them itself can provide tremendous competitive advantage, provided the same is properly recorded, updated and properly utilized for decisions making

Business

Innovation

. They can act an important factors for innovation efforts of a bank, since can provide the latest and relevant information and other decision inputs They contribute to innovative ideas with their experience and knowledge.

Assessing

loan risks

Knowledge workers can provide tremendous inputs in assessing the risks associated with a loan proposal. They can judge the capability of a customer by analyzing the customer.