kontacto no. 16 (english)

Four-monthly Publication. Year 4 Vol. 16, Riviera Maya, México

RESTAURANTRED KNIFE

A U T H O R G R I L L

AZUL FIVES ¡2 STAGE!

RAIN OFDIAMONDSAT KARISMA

ND

In the previous issue about growth, we shared our pride for the huge development of our company. In this issue we want to highlight how we are doing it: by maintaining high, internationally renowned

quality. In the last few months, we have received an amazing number of awards for our service, infrastructure, standards, and sustainable business model from greatly prestigious international organizations.

Generations Riviera Maya, El Dorado Casitas Royale and El Dorado Seaside Suites received the AAA 4 Diamonds Award; and El Dorado Royale and Azul Sensatori Mexico gained the renewal of the same award. Our gastronomic pearl, Le Chique, earned the coveted AAA 5 Diamonds Award. The MLT Quality Award recognized Azul Sensatori Mexico, El Dorado Royale, El Dorado Casitas Royale, and El Dorado Seaside Suites. We received the Green Globe Sustainability Leader Award directly from Guido Bauer CEO and owner of Green Globe, an unprecedented award due to our focus on sustainability; and El Dorado Royale greenhouse earned the Rainforest Alliance re-certification. The Insiders Select Expedia 2014 ranking named El Dorado Royale one of the best 6 hotels in the country, a piece of news that was reproduced in the Mexican renowned newspaper El Financiero.

At the closing of this issue, we received a Gold Magellan Award in the category of Pool Design, and two Silver Awards in the category of Beach Resort/Hotel and Family Resort/Hotel. We also were informed that the El Dorado Royale, El Dorado Casitas Royale, Azul Sensatori and Azul Beach met 90% of the criteria of this year’s Green Globe audit, while El Dorado Seaside achieved a 92%, el Dorado Maroma 89%, and Azul Fives 86% fulfillment.

In a celebration spirit, we receive these recognitions from our guests and international organizations to the huge effort we’ve invested; it is a great incentive towards new achievements. There is no doubt that effort leads to fast growth, while maintaining high quality standards.

Congratulations to all of you !

Letter from the EditorDear Colleague(s)

ÍndexLetter from the EditorNew FacesKpacitarte (Training)Konsintiéndonos (Pampering ourselves)Colaborators MeetingsAzul Fives, The 2nd Stage!Red Knife, Author Grill at Allure Chocolat Karisma in the Chumpon Jelly Tour BYOD and Social MediaLittle Eko Chefs“Paradise” Azul Sensatori JamaicaKarisma Hotels Adriatic, Preparing for the 2015 SeasonRain of Diamonds… and many awards moreLives with KarismaRenovate your skin without leaving home! Karisma Olympics 2014Getting ready to the 7th Gourmet Inclusive® Vacation Consultant Annual Awards and Karisma Marketing and Sales ForumActions for collaboratorsWine at special prices for collaboratorsPrestige / Exotic Travelers“We all are Energy Guardians” CampaignDining Room Supervisors in ActionKarisma BeveragesWe are MexicoThe Best of the Best

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Four-monthly Publication. Year 4 Vol. 16, Riviera Maya, Mé[email protected]

Sr. Sasa MilojevicVice President of OperationsKarisma Resorts de Mexico

General Director:Sasa Milojevic

Editor:Martín EspinozaCristina Raya

Editorial Board:Nayeri Ramos (Azul Beach)Rubí Méndez (Azul Fives)Armando Bernal (Azul Sensatori)José Luis López (El Dorado Maroma)Alberto Roldán (El Dorado Royale- El Dorado Casitas)Coynta Arzola (El Dorado Seaside Suites)Estela Paz (Exotic Travelers / Prestige Travelers)Cristina Romero ( Karisma)

Coworkers:Daniel Castellón (Azul Beach) Yaneth Robles (Azul Sensatori)Antonio Valle (El Dorado Maroma) Hugo Estrada (Azul Fives)Briseida Vela (El Dorado Seaside Suites Héctor Gassos (El Dorado Royale ) Dania Phang (Azul Sensatori Jamaica)Noé Landa (Allure Chocolat /Allure Bonbon)Víctor Castro (Prestige & Exotic Travelers )Jeroen Hanlo (Karisma)Grecia López (Karisma)Lisset Lozano (Karisma)Predrag Krstajic (Karisma)Omar Rayas (Karisma) Carlos Ortiz (Karisma)David Ortegón

Art Direction:Rosalinda Graf Editorial Design:Gonzalo Estevez, Antonio Osuna

Printing: Pixel Press, S.A. de C.V.Carretera Cancún-Aeropuerto Km 15 lote 7, SM 301, Edificio USA Today P.B.Cancún, Quintana Roo C.P. 77560Tel. 01( 998) [email protected]

Kontacto Magazine Free circulation Quarterly Publication, property of El Dorado Spa Resorts & Hotels y Azul Hotels by Karisma.

Address: Carretera Federal-Tulum Km. 55.3, Centro Playa del Carmen, Quintana Roo, México C.P. 77710. Tel: +52 (984) 206 3470

Circulation: 1,000 copies.The content of the articles is the responsibility of their author and do not necessarily reflect the opinion of the Editorial Board, nor does it represent the official posture of the Hotels sponsoring this magazine. Advertising information is the sole responsibility of the advertisers.

N ew faces are joining the Karisma Hotels & Resorts work team, adding their enthusiasm and expertise from their leadership positions. We share here a little

bit about our new General Managers and Hotel Managers.

WELCOME TO THE KARISMA FAMILYNEW GENERAL MANAGERS AND HOTEL MANAGERS

CARLoS BLAnCo Azul Sensatori México, by KarismaHe started working with us on September 17 of this year as General Manager of Azul Sensatori Mexico. He has a long and successful career in management of luxury properties, such as the Las Ventanas al Paraíso hotel in Los Cabos; he worked for the Rosewood Hotels & Resorts chain at Caneel Bay hotels in St. John USVI, and at the Jumby Bay hotel in Antigua; he has also worked at the Viceroy Zihuatanejo hotel, and at The Villa Group Resorts in the Villa La Estancia Los Cabos hotel.

JoSLIn FuEnTES El Dorado Casitas Royale, by Karisma

Starting on July 23, Joslin

joined our company as

Hotel Manager of El Dorado

Casitas Royale, by Karisma.

With more than 11 years of

experience in hospitality,

specializing in guest

services; she has also worked

in renowned hotels as the

Presidente Intercontinental

and Sheraton María Isabel &

Towers in Mexico City.

ALEJAnDRo LópEzEl Dorado Maroma,a Beachfront Resort, by Karisma

On September 1, he was promoted to General Manager of El Dorado Maroma and Generations Maroma. His career within Karisma is extensive, having worked in the opening, inauguration, and launching of the first few months of the Generations Riviera Maya hotel, which was recently awarded the AAA’s 4 Diamonds Award.

ALAn DEL BLAnCoGenerations Riviera Maya, by Karisma

He joined our Karisma family on September 1 of this year as Hotel Manager of Generations Riviera Maya. He has more than 10 years experience in hotel services and tourism; he has worked for renowned companies, such as Oasis Hotels & Resorts, Viajes Caribe Maya, In – Out Transfers and Real Resorts at Hotel Hyatt Zilara Cancun.

3New Faces

4 Training (K-Pacit-arte)

gEtting uP to DatE

T he months of May to August were an intense period of training. Collaborators from various departments have been updated on topics such as: effective communication, hygienic food handling, butler

certifications, prevention and security, turtles season, saniconsult, basic education, among others.Day to day we strengthen our skills, abilities, and attitudes that enable us to give our clients a world class service.

• The 7 sins of service• “Conocer” [Knowing] certifications• Bar standards• Basic education exam applications• BEPENSA (soda machine)

training course • Make up training course• Hair-styling training course• Tequila training course• Effective supervision• JFWCS course for sommeliers • General teamwork course• Butler teamwork course • Cocktails-Bars • Hygienic food handling

• KEY Steward course• Use of Lifepak External Automatic Defibrillator (AED)• Clean hands • Evacuation drills• Reducing work stress• Using fire extinguishers• Emergency procedures

• Search and rescue course• Communication and

evacuation course• Multi-purpose brigades• Lifesavers• Handling chemicals • Preventing alcoholism

5Training (K-Pacit-arte)

inDuCtions

PrEVEntion anD safEty

WE THAnK ALL OF yOU THAT SPEnD TIME In yOUR OWn

DEVELOPMEnT AnD WE EnCOURAGE yOU TO

kEEP growing!

6 Training (K-Pacit-arte)

HurriCanEs

sustain-aBility

7Pampering Ourselves (Konsintiéndonos)

W e plan many activities within the properties to pamper our collaborators in the day to day as well as in special occasions. We give baby

kits to pregnant women, we have the “breakfast with the management”, deliver school supplies, organize special sells to collaborators, run health campaigns, hold ceremonies to acknowledge loyalty, among many others.

BREAKFAST – LUNCH WITH THE MANAGEMENT

Breakfasts or lunch get-togethers with the

Management, one of the most effective means of contact between collaborators and

their General Managers, where those in attendance may talk

about their concerns and points of view about their work areas.

DISTRIBUTING BABY KITSIn keeping with our traditions,

baby kits were distributed to all future mothers at El

Dorado Royale, which we are sure will come in really handy

at the arrival of the new member in the family.

onsintiÉnDonos(Pampering Ourselves)

ACTIVITIES FOR THE STAFF

DISTRIBUTING SCHOOL MATERIALS

In coordination with the CROC Union, school materials were

distributed to elementary school children of our collaborators

8 Pampering Ourselves (Konsintiéndonos)

TELEPHONE OPERATOR’S DAY

On August 1st we celebrate this dynamic team that day

after day lends us assistance from the Telephones

Department.

SUSTAINABILITYApart from celebrating the

World Environment day, there were beach-cleaning activities where all of our collaborators

participated with great enthusiasm for the preservation

of the environment.

PRE-OLYMPICSInternal contests were held, including: a mini-marathon, in-door soccer, bed-making, talent show, among others,

as a pre-selective tournament to determine the teams that

represented each hotel in the Karisma Olympics 2014.

SECRETARY’S DAYPampering our most versatile and essential collaborators in

the company.

9Pampering Ourselves (Konsintiéndonos)

ACKNOWLEDGING LOYALTYAs every year, in the celebration

of the XIV Anniversary of El Dorado Royale,

acknowledgments were given to those who celebrated their

5th and 10th year with the company, in recognition of their

commitment and loyalty.

HEALTHWe held PREVENIMSS

(Social Security Institute prevention campaign) where our collaborators were tested for glucose levels, diabetes,

levels of triglycerides, and Pap smears.

SPECIAL SPA SALEWe held a special SPA

perfumes and make up sale for all our collaborators.

COLLABORATORS GRADUATING FROM THE UNIVERSITY

We held a Graduation Ceremony for our collaborators, who happily received their B.A. degrees in Tourism from the University of Quintana Roo. It is worth noting that

throughout the year, Azul Fives gave them an opportunity to do their internships and, later, to work at Karisma.

Each hotel works with enthusiasm in the

organization of these activities towards our

people, because they are the soul of our company.

10 Coworkers Meetings

Our appreciatiOn tO all the Organizing departments!

COWORKERS MEETINGS

These are magical moments prepared with great enthusiasm by collaborators craving to display their great creativity. These are the events in which The Best of the Best awards are presented to those who have made the greatest effort throughout the previous month or quarter. Collaborators meetings allow us to keep up to date

with company news, to interact with co-workers from other areas, to celebrate birthday anniversaries, and, of course, to have fun! On this occasion, theme parties displayed a Pirates theme, a Middle East theme, and 80´s Theme, among others.

11Coworkers Meetings

12 What’s new about...Azul Fives

2nd stagE

13What’s new about...Azul Fives

2nd stagE

The Fives plaza is the name of the mall whose first stage was recently inaugurated at the Azul Fives Hotel, by Karisma as part of the hotel’s

expansion project. It has three shops (apparel, jewelry, Blue Shop) and the Mar Holidays travel agency on the ground floor; the second floor houses a new and modern gym and an area to receive Reps and Tour Operators. During the year, new restaurants will open in the mall: Koh Thai (Thai), oka sushi (Sushi Bar), La Brasserie (Bistrot Cuisine), and nineteen Ten (Mexican “cantina”).

THE ExpAnSIon64 suites were added to Azul Fives, divided in 2 villas. They are 1, 2, and 3 room suites, adding 120 hotel rooms in total, which will be available at the end of this year. It will have its own poolside grill, 2 additional pools, a Concierge gazebo, and a pool Butler area with its own bar. The sample room is now open at Villa 15, and has received excellent comments.

LoBBy REMoDELInGModern and contemporary designs with very appealing colors and textures is what you will

find in our lobby’s remodeling, which adds 4 individual podiums instead of reception desks, a Concierge office, a lounge area furnished with stools and chairs, a table with computers for the internet area, apart from the expansion of the motor lobby’s ceiling, which will become a walking lobby and an extension of the mall.

GIn BAR, LoBBy & LounGE BAROpened since June 16 of this year, it is located where the Blue Shop used to be. With its sophisticated, modern, luxurious, elegant style, it is the perfect place to relax, and meet with friends and family. Guests may enjoy a classic Gin Tonic, hand-made cocktails, and a wide variety of Premium gins from all over the world. GIn Bar’s service hours will be 12:00 pm to 1:00 am, seating only adults after 5:00 pm.

LAS pALMERAS pLAzAThe name was chosen because of the 7 types of palm trees in the plaza. It is a new site for private events, located next to the Teens Club, in front of Villa 5. It can hold 140 people at cocktail set-ups and about 80 people at dinner set-ups.

14 What’s new about...Red Knife

Red Knife is the Trendy Steak House & Gourmet Pub restaurant opened in Cartagena in the month of September. This extravagant restaurant possessing a wine cellar containing more than 110 reference

wines from all over the world, recovers local products, aged meats, the best the sea has to offer, and delicious variety of desserts. Culinary art in the site is led by Executive Chef Eduardo Moscote, “turbaquero” by birth who spent a month with Jonatan Gómez Luna, the company’s Creative Chef, working on the design and conceptualization of the menu at the facilities of Le Chique at Azul Sensatori Mexico, by Karisma.Red Knife, Author Grill, is a place that mixes elegance, rusticity, and good food, which shapes up as a milestone in the history of grills in Cartagena, the perfect pace for business luncheons, romantic dinners, or a pleasant moment among friends. This spectacular creation and culinary experience is open for lunch from 12:00 to 3:30 pm and for dinner and bar from 7:00 to 11:00 pm.

15What’s new about...Red Knife

16 Passion for Sustainability

K A R I S M A I n T H E

JElly tour C H U M P Ó n

For more than 4 years, Karisma Hotels & Resorts, as a leader in the tourism industry in the Mayan Riviera, has supported the uluh’umil Beh (Earth of the Path) Cooperative, consisting of 8 entrepreneur women

in the municipality of Chumpón, Quintana Roo; with the purchase and promotion of their pitahaya and papaya jellies among our guests and collaborators.

When the jelly production project was taking its first commercialization steps, Karisma Hotels & Resorts helped them take their first step by committing to include their pitahaya and papaya jellies, produced by these Mayan women, in its breakfast menus and to promote their direct sales among guests and collaborators.

Thanks to this commercial relationship, the uluh’umil Beh Cooperative has, in the last 4 years, obtained a consistent income for the support of their families, carrying out an activity that allows them to remain in their community, preserve their traditions, and offer us a unique, excellent quality product, which is today an essential ingredient at breakfast in our hotels.

In the last edition of the Green Expo Riviera Maya in May 2013, our company made a commitment to work together with these businesswomen to begin the creation of the Jelly Tour, a touristic activity that will supplement their handmade jellies activity, enable them to diversify their source of income, and promote their lifestyle and products among tourists of Quintana Roo.

On August 23, we ran a pilot test of the Jelly Tour, with the participation of 12 people of the Karisma Corporation, together with personnel from various departments from each of our properties, who had an opportunity to visit the village of Chumpón, the pitahaya and papaya fields of the community, and the jellies production process, guided by the members of the cooperative themselves, who, at the end of the tour, offered everyone a sample of traditional dishes crowned by their delicious jellies.

Those who participated in the visit made a commitment to promote this project among our co-workers and families; in the coming months, more visits will be scheduled so that the Jelly Tour may become a reality and a development tool for the community that, for 4 years, has been a part of our Karisma family.

By: David ortegón

17Passion for Sustainability

Keeping abreast in new technology access that make our jobs easier, and in order to correctly guide everyone in the way they are used, the Information Technology

department has created new policies; one for use of mobile devices at hotels and offices, and another for Social media.If you are thinking of using these tools, it is very important to check these policies so you may learn what can and what cannot be done, and ensure that you always travel the path of good practices.

BRING YOUR OWN DEVICE

The new ByoD (Bring your Own Device) policy ITAD-pR-111- ByoD policy ensures that all collaborators, suppliers, and volunteers understand and fulfill the standard practices in case of needing to connect any kind of personal equipment to the company systems and network. Ask for your authorization form at the Service Desk link: http://tinyurl.com/karisma-servicedesk

USING SOCIAL MEDIA IN KARISMA

In Policy ITAD-pR-112 Social Media policy you’ll find the guidelines you need to adhere to when interacting in social media and the web, either in the company networks or in your personal network when you mention the company. Refer to the policy through the intranet or ask for more information at the Information Technologies Department, and start using these tools in your job.

SoCIAL MEDIA AnD WEB uSE poLICy

http://tinyurl.com/karisma-ITAD112

ByoD poLICy http://tinyurl.com/karisma-ByOD

18 Information Technologies

ByoDnEW GUIDELInES TO EASE OUR JOB!

anD soCial MEDia

By: omar Rayas

littlE Eko CHEfsA FULL GOURMET InCLUSIVE® EXPERIEnCE FOR THE LITTLE OnES

check the ad in internet

19Akontecimientos (Events)

On August 15, Karisma Hotels & Resorts achieved a wow! moment among our little guests at Generations Riviera Maya, by Karisma.

Alexander Weiss, winner of the first season of Master Chef Juniors accompanied us for a cocktail in the pool area for the launching of the Little Eko Chefs program.The presentation was attended by children and their families, who enjoyed non-alcoholic beverages and bites in the unique style of Karisma Gourmet Inclusive® Experience. Afterwards, the little ones relished a music and dance show filled with surprises, performed by the Entertainment Department and the Eko Kids Club staff, finishing with a photographic moment of guests with Alexander.

On Saturday morning, the press was invited to the Hall of Generations Riviera Maya, with a spectacular set up for the tasting of the dishes that make up the Little Eko Chefs program, after which Alexander delighted guests with the preparation of a delicious tuna dish.

Sunday evening our little guests attended a cooking class with Alexander, who taught them how to bake cookies, finishing the evening with a beach-side BBQ and a DJ-Led Foam Party for the little ones and their families.

Jeroen Hanlo, Vice president of Food and Beverages at Karisma Hotels & Resorts commented that this program is a unique experience for the children, as it enables them to dive into the food of other cultures, learn easy and delicious recipes, and to develop useful cooking skills for the future.

This amazing culinary program, which is part of the Gourmet Inclusive® Experience, is available since August 18 for children aged 4 to 12. It offers ten different classes, one per day, from 4 to 5 in the evening, at the kitchen of the Kids Club in Generations Riviera Maya.

20 From Jamaica

“Paradise” is what visitors from around the

world are calling Azul Sensatori Jamaica

on TripAdvisor reviews with a rating of 90%

and ranked # 16 of 91 hotels in negril to

date. This rating, which has improved day after day, is quite

impressive considering the resort opened just a few months

ago. Led by Mario Chávez, General Manager, the team works

assiduously to achieve strategic objectives of total guest

satisfaction, maintaining the property to the highest standard,

staff satisfaction, revenue generation and all within a cost

effective manner. Azul Sensatori Jamaica, by Karisma, has

already become the best hotel in the island!

From the guests’ arrival, we offer a great experience, with brilliant smiles from obrien Cameron, the receptionist greeting you at the airport and completing the check in process in the bus along the way to the resort.

Our guests enjoy a wide variety of options for breakfast, lunch, and dinner. Just to mention a few, there is the Beach Bar-B-Q in Garfield’s Beach House restaurant. This restaurant is named after Dr. Garfield Munroe, previous owner of the property. The Jerk pan begins a flame that caramelize tender chicken meat and a delicious pork leg marinated overnight, releasing into the air an inviting aroma, the perfect beach atmosphere with the signature service of the Gourmet Inclusive® Experience that makes any passerby want to reserve their next vacations with AZSJ. On the

evening, that same site reveals breathtaking sunsets with an open bar providing perfect relaxing breakdown to an exciting day filled with activities scheduled and coordinated by our Entertainment team.

Celebrating Jamaica’s independenceFrom August 1 to 6, 2014, Jamaica celebrated Emancipation

Week, where we acknowledge the abolition of slavery and

independence form the British Colonial leadership. This

was a week of festivities and celebrations in negril, and

Azul Sensatori Jamaica was not the exception, displaying

the colors and heritage of Jamaica in the form of food and

entertainment. Our guests were ecstatic about the delicious

food displays and the Reggae Jamboree show that lasted well

into the night.

“tHE ParaDisE”A z u l S e n S A t o r i J A m A i c A By: Dania Phang

21From Jamaica

our aZsJ Peopleomar, Fiona, Kevan, prince, Carlos, paula, Shelly Ann; these

are the most frequently mentioned names in our guests’

comments, and they are only a few of the collaborators that

make things happen every day.

And if that is not enough to ensure that any guest will reach

“satori” (the “wow” moment in our Sensatori guests’ vacation)

then Vassa Spa comes to the rescue, with fifteen people

ready to pamper and reactivate your senses. It offers nine treatment rooms, a beauty salon, a hydrotherapy area, a steam and sauna rooms for men and for women, and

personalized couple´s therapy. If an indoor massage is not

your cup of tea, we boast a private and discreet sky massage

overlooking the Caribbean Ocean.

Beach cleaningPartnering with nicky Hayden TUI Representative the

management and staff formed a beach cleanup crew in July

2014. We walked along the 7 Mile Beach picking up garbage,

plastic, and dried leaves, which pose a risk for the environment

and deplete the beauty of the beach. Just a little effort to

make a difference and show the positive impact that Karisma

has in the whole region.

Happy collaborators, happy guests

Staff satisfaction is one of our priorities, since happy personnel

equals happy guests. The winners of The Best of the Best

awards for the months of May and June received their awards

and we also celebrated collaborators’ birthdays in those

months. The team adheres to the Karisma philosophy, being

loyal to the company and practicing a positive attitude. In the

soothing signature greeting of Vassa Spa which is a spiritual

blessing we say: “Satnam”.

22 Karisma Hotels Adriatic

W hat makes Karisma Hotels Adriatic different is the synergy of knowledge, many decades of experience and a clear vision of the future,

developing tourist products. Karisma Hotels Adriatic is focused on creating new differentiated products, providing its clients with a unique experience that may satisfy the demands of modern tourism, expecting to appeal mainly to new clients and offer additional flights to Croatia’s destinations, adding value to the full touristic offer of the Adriatic region as a whole.

kalaMota islanD rEsort By karisMaThis was Karisma Hotels’ first incursion into the Adriatic region, and it has established new standards as an adults-only resort in its first year of operations, after undergoing full renovations in 2013/2014. Romantic, relaxing, peaceful, offering satisfaction to connoisseurs of every sphere, it now prepares itself for the 2015 season. Karisma Adriatic is planning to invest more in its first property and to build a new gym and spa, expanding the sunbathing and swimming pool area, an all-weather purpose addition to existent Terrace Restaurant Al Fresco, to mention but a few of those preparations.

The improvements in the infrastructure of Kalamota Island Resort, by Karisma are just a taste of what Karisma is planning for the 2015 season in Croatia.In Zivogosce, in the Riviera of Makarska, Croatia, we have acquired two beach-front properties, as well as one of the largest camping zones in the region, where we are about to begin full renovations. sensimar Makarska, by karisma and adriatic Beach, by karisma are the names of these new properties added to the karisma portfolio in the adriatic. Both hotels are located in the southern part of the Makarska riviera, one of the most beautiful and popular regions in the Adriatic Sea.

sEnsiMar Makarska, By karisMaIgrane is a picturesque harbor town that lies in the southern portion of the Makarska riviera, with a mile long beach offering the atmosphere of a typical Dalmatian town dedicated to tourism and its guests. At Igrane, the fascinating coast will captivate you with its beautiful wild beaches and exciting caves. There is a vast variety of fun activities for all ages available.

karisMa Hot Els aDriatiCBy: Aleksandra Nenadic

23Karisma Hotels Adriatic

The renewed and re-furnished resort will have 178 modern rooms and suites, 2 restaurants and 3 bars. The sanctuary of wellbeing includes a gym, sauna, steam and massage rooms, several massage and body treatment rooms, a beauty treatment room. The 2 outdoor pools are located in an ideal, easily accessible location to all guests, and are surrounded by exuberant vegetation with a view to the impressive Igrane harbor and above the beach.

aDriatiC BEaCH, By karisMaAdriatic Beach by Karisma is also located in the amazing Makarska Riviera, in the Southern part of Dalmatia, nested in the pine woodlands at the foot of the Biokovo Mountains. This region is known for its amazing beaches and its clear waters. Since Roman times, the region was a center for artistic inspiration and even today, it projects an aura of serenity and calm. Intact tree groves, and flora and fauna lures to all guests after their arrival.

This is a beach front property, stretching long a rocky beach sorrounded by the property and has natural seclusion of the pine and olive trees. The complex is to undergo full, general renovations during 2014 and until 2015, bringing a brand new property, crowned by the relaxing and modern design that adapts to a couples-only resort concept.

Adriatic Beach by Karisma has 269 rooms and suites that are inspired in the natural surroundings with a contemporary design and modern facilities. The resort has a main restaurant with two show-cooking stations, as well as an Italian A La Carte restaurant, and a Dalmatian A La Carte restaurant, specialized in grilled cuisine. It also has a main bar and a pool bar, all of which is set amongst abundant flora and fauna, surrounded by various facilities that provide both relaxing and active vacation. Karisma Hotels Adriatic will continue to take great steps in driving the potential of Croatia as one of the top travel destinations in Europe.

karisMa Hot Els aDriatiCP R E PA R I n G F O R T H E 2 0 1 5 S E A S O n

24 Rain of Diamonds

The last four months have been times of celebration. We have received an important amount of awards for our hotels from international certifying organizations. We are very proud of what we have achieved so far, and here we share a summary of these boast-worthy awards, added to our “trophy wall”.

DIAMonDSRAIn OF… A n D M A n y A W A R D S M o R E

25Rain of Diamonds

AAA 4 Diamond AwardsThree of our properties obtained for the first time the coveted 4 Diamonds Award certification of the AAA (American Automobile Association):• Generations Riviera Maya, was certified just a few months after opening, which represents an unprecedented achievement, since this recognition is not usually granted to hotels in their first year of operations.• El Dorado Casitas Royale was evaluated independently of El Dorado Royale for the first time, achieving its own certification.• El Dorado Seaside Suites worked hard for 3 years to achieve this recognition, and finally all that effort paid off. On the other hand, El Dorado Royale and Azul Sensatori Mexico, succeeded in renewing this distinction, maintaining their high quality standards and exceptional service.

AAA 5 Diamonds Award - Le ChiqueOn August 19, the team of Le Chique and their Executive Chef, Jonatan Gómez Luna (winner of Iron Chef Canada 2012 at the Hot & Spyce Festival of Toronto), obtained the greatest certification of the AAA: 5 Diamonds Award, which positions this Restaurant located at Azul Sensatori Mexico, as a Premiere establishment. Less than 0.25% of about 30,000 restaurants approved by the AAA have reached this prestigious distinction.Le Chique is known as one of the best, vanguard, author cuisine restaurants in the Mayan Riviera and Mexico. It is also one of the best renowned restaurants in North America for its culinary experiences. Likewise, Jonatan Gómez is positioned as one of the international representatives of Mexican cuisine, according to Forbes magazine.

MLT Quality Assurance AwardOf an elite group of 245 hotels, our properties Azul Sensatori, El Dorado Royale, El Dorado Casitas Royale and El Dorado Seaside Suites were awarded the MLT Quality Assurance Award 2014 by MLT Vacations, one of the largest travel agencies in the United States.This is an annual award to consistency, world class operational performance, unparalleled fulfillment of quality standards, and a commitment to service.

Green Globe Last June, Karisma Hotels & Resorts received from Mr. Guido Bauer, CEO of Green Globe, the Green Globe Sustainable Leader Award, which acknowledges outstanding companies that include sustainability as an essential pillar in their daily operations. The Green Globe Sustainable Leader Award is the most prestigious hotel sustainability certification program in the world. And we are the first chain to receive this award in Latin America! With this distinction to our efforts we set a precedent, focused on becoming an industry with greater awareness and efficiency, key factors to remain among our clients’ preferences.

Rainforest Alliance Certification to the El Dorado Royale GreenhouseEl Dorado Royale earned the Rainforest Alliance re-certification as a result of the audit of the Sustainable Agriculture Network, fulfilling 95% of the 10 principles of the Sustainable Agriculture Norm.

Insiders Select Expedia 2014El Dorado Royale was selected as one of the best hotels in the country, at the 6th place, according to Insiders Select Expedia 2014 ranking. Expedia.com publishes its ranking of the best hotels based on more than 2 million annual comments the website receives from experts and visitors throughout he world, considering among other parameters, prices, attractions offered by the hotel, and customer service.

Maguellan AwardsIn October, three Karisma properties received the prestigious Travel Weekly Magellan Award which recognizes the best companies in the travel industry within the segments Hotels and Resorts, Online Travel Services, Travel Agencies, Tour Operators among others.The Magellan Awards obtained by Karisma were granted to Generations Riviera Maya, winner of the Golden Magellan Award 2014 in the categories of Hospitality | Pool Design; Azul Sensatori Jamaica, winner of the Silver Magellan Award 2014 in the category Hospitality | Beach Resort/Hotel; and Generations Resorts, winner of the Silver Magellan Award 2014 in the category of Hospitality | Family Resort/Hotel.

26

“My life in Karisma started at the beginnings of 2007. Before I came to Karisma, several health issues my wife went through and the little experience of medical institutions in Cancun resulted in in the death of my two children in 2003 and 2005 – one only 48 hours after being born and the second two weeks after birth. When I became IT Manager at El Dorado Royale, I found a young company with a great attitude and many short- and long-term plans. Caught in so many good wishes, optimism, discipline, hope and faith all around me at work and in my personal life, following instructions of the specialists from a Clinic in Merida, I began working on the adventure of having a child for the third time, as if it were a 6 Sigma project. In Karisma I learned how to plan and foresee the dates of visits to the doctors, creating a budget that would allow me to cover upcoming expenses, and to consider all possible courses of action should things not go well, having at all times, the support of our company, and particularly of the Information Technologies Vice President, Mr. Predrag Krstajic.

“The Project” as Mr. Krstajic and I called it, was completed on October 23, 2008 in Merida, yucatán with the birth of, not 1 but my two “twins”, David and Carlos, making a highly expected and desired personal goal, a reality.Coming back to Cancun with a whole family, I was greeted with the news that I had been promoted to IT Training and Support Manager at the corporate offices, collaborating as well in the opening of the El Dorado Maroma, Azul Sensatori, and Azul Fives hotels. I was trusted with one of the critical services for the “PMS” Operations, as well as with the SPA Management solutions, fully implemented in English. I received an opportunity to collaborate in the opening of properties abroad: Sensatori Jamaica in Jamaica, Allure Hotels in Colombia, Kalamota Island Resort, Zivogosce nimfa, Punta and Dole in Croatia.The best things in the Karisma Mission, Philosophy and Values has been to have a chance to live them in my own life… In my opinion, that’s how you live a Life with Karisma”.

CongratulationsTO THE WInnER OF THE LIVES WITH KARISMA COnTEST

IT TRAINING AND SUPPORT MANAGER KARISMA RESORTS DE MÉXICO

Juan Carlos Carrillo

Lives with Karisma

27Lives with Karisma

EVa JuÁrEZ VÉlEZ“It all started 6 years ago in a trip organized by the University, when we visited Cancun and I decided to go for my professional internship here. I started in 2008 and never hesitated to ask for the Kitchen. My mother was surprised, saying: “The kitchen! But you studied Business Administration!” The truth is that had always been my dream, to work side by side with professionals in Gastronomy, and what better opportunity than to do that alongside the Chefs, and even better with the Gourmet Inclusive Experience concept.It was then that I set out on this adventure; I met a lot of people, was or nearly every restaurant here, learned a lot, and was very happy… Then I got to thinking: “My degree is in Administration”, and so I approached Food and Beverages and was taken on as a Hostess.The day I started, I met the Executive Chef (then, Chef Rainer). I told him that I would be a intern in the mornings at F&B – Service, and at the Kitchen in the evenings. He said, “no! I got a better idea – Costs!” For two years I was an intern from 8 am to 11 pm. Working at the Costs departments in the morning, and at Restaurants in the evenings, fulfilling the operative portion in the Kitchen. It

was tough, exhausting, but very satisfying, proud of my work. I felt the adrenaline involved in the operations. I was learning a lot from the best!I went back home with a job offer, which I turned down at that time. But I was called two months later and offered me the position of Assistant to the Executive Chef. I worked with wonderful chefs who left their mark in my professional and personal life (Christian Monchatre, Demory Pascal and Pierre Mourez); tough chefs who accepted no errors, gave themselves passionately, and a little crazily, to their task. I’ll never forget the words: “The kitchen is the heart of the hotel; it’s like a soccer match – Being the Chef, I am the ball and my people lead me, I respond for their work, and they back me up. They are the important ones”.I had an opportunity when I was promoted to the Quality department. I’ve been learning and growing for two years, and I know I won’t stop there. El Dorado Royale is a noble hotel that allows you to grow if you make the effort and work with diligence, no matter how tough it may be; it will always be our home; we will always feel the passion, and will continue to live a Life with Karisma”.

HYGIENE PROGRAM COORDINAT Quality - EDR, EDCR and GRM


28 Lives with Karisma

DaniEla CHantal VallEJo“One day, at the University, some Chefs presented a talk about their restaurant. I used had a job, so I wasn’t interested. The next day, I was told I had been selected as an Intern; one of my friends had written my name on a list. I was supposed to show up at the Azul Sensatori Hotel. I spent all day finding out everything I could about “Le Chique”. With each link I clicked on, I became more and more thrilled. I was now motivated by nerves and some anxiety. Together with nash, Alejandro, Dani, Victor and Chef Jonatan, I learned how to dream, create, imagine, appreciate, and bring to reality, instead of just fulfilling someone’s need. Chef Jonatan put me in contact with the Executive Chef at Azul Beach, Luis Zaragoza. One question he asked, which I’ll never forget, was “What position should I fill

with you?” I replied, “I could say, Cook A, but I want to start at the bottom and work my way up in time”.After a week of bumbling, running, sweating, shouting, I thought I would not have my contract renewed; I might not last longer than two weeks. I determined to overcome my mistakes and move forward. In a short time, I was promoted; I was elated! After a year I was Cuisine Chef. I am grateful for the growth experienced with Zaragoza and Sous Chef Mariano Rodríguez. I have learned from each and every person I have worked with.I think the path I’ve traveled in the company has been amazing. There’s something III always keep in mind – never forgetting who we are, never forgetting where we came from. Sharing, teaching, improving, and giving our jobs a sense of belonging. Being responsible, persistent, dreaming, loving, there are no limits”.

EXECUTIVE SOUS CHEF AZUL BEACH HOTEL, BY KARISMA


29SPA

WITHOUT LEAVInG HOME!

Dare to look radiant, renovated and youthful!

rEnoVatEyour skin

you’ve surely heard many times about exfoliation, the benefits it offers to your skin, and the convenience of integrating it into your daily beauty routine. Well, all of it is absolutely true.

Exfoliation drags the dead skin cells off the surface of our skin, in a kind of intensive “sweep” that helps our skin renovate its luminosity and terseness, and to attenuate the accumulation of impurities in our pores. Frequently, permanently integrating it into our beauty routine is difficult, and there may be doubts as to how to do it. If that’s the case, we want to help you with this simple guide, where you will learn the keys to exfoliation, so you may pamper your skin without leaving home. step 1: Prepare your natural exfoliator; mix your ingredients in a glass container, which you can use for four weeks.step 2: Apply and spread the mixture throughout your body. Once spread, delicately massage your skin, applying

the product with the tips of your fingers, and lightly in a soft, circular motion, going over the most problematic zones of our skin, like elbows and feet. step 3: Rinse the product off with warm water to eliminate dead cells permanently. Once rinsed, apply moisturizing cream.

ingrEDiEntEs:

• 1 spoonful brown sugar • 2 spoonful organic honey • 2 Vitamin E capsules• 4 drops of oil (optional – almonds or rose water oil).

By: Grecia López

30 Karisma Olympics 2014

With great enthusiasm, fraternity and unity we lived the 3rd Edition of the Karisma Olympics. At the opening event Mr. Sasa Milojevic, Vice President of Operations addressed an emotive speech in the presence of competitors, our hotels

General Managers and Karisma Corporate Executives. Delegations of competitors arrived from their hotels accompanied by their cheerleaders and pom squads.

This way we started the competitions, displaying collaborators talents, abilities and skills in the following categories: Miss Karisma contest, Singing, Dancing, Jokes War, Basketball, Ladies Beach Soccer, Beach Volleyball, Long Jump, Karisma´s Gourmet Inclusive Experience Standards match, Cocktails Preparation contest, Culinary tournament, 5k, 10k and 100m Run, “Everybody think they know…” general knowledge competition, Soccer, Triathlon, Bed making and towel shape contests, Chez, Domino and Ping Pong.

At the closure we acknowledged the winners who gave their best on behalf of their hotels. Mr. Sasa Milojevic addressed words of personal greeting along with pride, because of the results of the teams within the Olympic Competitions, but also for the awards we have attained as a hotel chain all along the year, thanks to our world class service. He called us to keep preparing in order to maintain leadership in our guests´ preference. Thanks all for your participation and to the staff involved in the organization of this great event. Congratulations to our champions.See you at the next edition of the Karisma Olympics!

¡Faster, Stronger, More Skilled!

karisMa olyMPiCs2014

MEDallEro

PROPERTYgolD silVEr BronZE

31GIVC

annual awarDs

g E t t i n g r E a D y t o t H E

gourMEt inClusiVE® VaCation Consultant

anD karisMa MarkEting anD salEs foruMth

The Gourmet Inclusive® Vacation Consultant program was created to support and acknowledge travel agents in the United States and Canada who specialize in selling El Dorado Spa Resorts

& Hotels, Azul Hotels and Generations Resorts, by Karisma. This program offers competitive standards and advantages to make reservations with greater ease, provides better customer service, and offers better marketing opportunities. Also, by reaching a certain production level, travel agents receive significant bonuses and promotion tools that may be used to close sales or offer an added value for their clients during their stay. This year we are proud to host the 7th Annual Gourmet Inclusive® Vacation Consultant Awards and Karisma Marketing and Sales Forum. From December 3 to December 6, more than 200 travel agents affiliated to this program, will visit El Dorado Royale, a Spa Resort, by Karisma. More than 150 celebrities of the hotels and resorts world, such as Tour Operators, specialized international and local press, as well

as representatives of the Karisma Hotels & Resorts team will congratulate and award the sales efforts made by the top producers of the program. It is important that all collaborators in Mexico, know of this event, know our top producers, and are prepared to make them feel welcome and pampered in appreciation. The awards are hosted by El Dorado Royale and some of them will be staying or visiting our other properties at Riviera Maya.

By: Irene Barbosa

32 Improvements For You…

aCtions forCollaBo-rators

Excellence in our hotels starts with the effort of all collaborators. Therefore, it is a priority to constantly strive to provide better work conditions and

installations. Pampering our collaborators is a very important task to our company. Happy collaborators naturally result in happy guests.

Therefore, we have made a compilation of the actions each hotel is undertaking for its collaborators. We invite you to take care and appreciate what has been achieved for everyone through big effort.

aZul fiVEs

aZul sEnsatori

aZul BEaCH

El DoraDo MaroMa

El DoraDo royalE

El DoraDo sEasiDE

3333Improvements For You…

DINING ROOMStarting in the month of May we launched a program called “Building our Menu” where every department, following an established roll, has an opportunity to choose and plan their meals. They choose and send the menu to the Kitchen, so that their “craving” may become a reality. Also, we launched “Pozole Thursdays”.The personnel at the new dining room was trained to follow the standards of greeting, smiling, and saying “My pleasure!” as we do with our guests.

DINING ROOMWe launched a program called “Building our Menu” where every department, following an established roll, has an opportunity to pamper collaborators by designing their own menus.Even though at Azul Sensatori we don’t have a budget to offer a breakfast

DINING ROOMWe continue to respect our planned menu and to maintain the quality of the food, apart from replacing the lining of chairs in the dining room, to look better and for comfort. We drive the theme day initiative which, in the past months, included Yucatan snacks at the request of the staff.

DINING ROOMWe are double-cooking meat and serving a main dish with less fat and steamed vegetables; before serving flavored water we supervise its sugar content and temperature; we prepare more kinds of creams and soups; we have a constant cleaning program to improve physical environment at dining room. RESTROOMSWe purchased 132 lockers, increased cleaning, purchased new Hidrojet toilets, and promote the use of towels among collaborators. We are implementing the “5S” campaign. During transportation arrival and

DINING ROOMWe now have more glasses and cutlery at the four dining rooms, we changed the menu to give more variety in food, the Kitchen Chief is attending training courses at the Azul Sensatori Hotel, and we are improving by comparing our menus to our sister hotels, being more careful with flavor and taste; we hold daily briefings to remind the staff of the standards and process at the dining rooms.

DINING ROOMWe are following up with the Kitchen Chief (“Mayora”) to avoid greasy, too spicy foods; we are monitoring the fulfillment of dining room service hours, to close it for the proper maintenance and cleanliness in order to offer a better service.

Also, the Maintenance Department will leave the A/C on until 8:00 pm, when the dining room closes, for everyone’s comfort in this hot weather.RESTROOMSWe painted the Ladies’ restroom lockers in June and the Gentlemen’s restroom lockers in September. We continue to give maintenance to restroom, and to exchange shower heads.

menu, collaborators are offered coffee and pastries in the morning, so they may start their daily activities well awake. RESTROOMSWe continue to give maintenance to restrooms.

RESTROOMSWe are improving the operation of the A/C.PERSONNEL TRANSPORTATIONWe are monitoring the fulfillment of schedules and the conditions of the buses in order to solve any detail that arises.

departure times, restrooms have been kept fully stocked with all supplies. We are awaiting the delivery of A/C equipment that will be installed and bring more comfort to our collaborators. PERSONNEL TRANSPORTATIONWe are supervising that departure times are made on time; we have direct contact at all times with the transportation service in order to avoid delays in their different runs, and we have published the official scheduled for all permitted bus stops.

RESTROOMSWe supervise the cleaning and supply stock in restrooms on a daily basis; urinals and toilets that were out of order were replaced, and we now have a fixed person from Public Areas who will guarantee the cleanliness of collaborators’ restrooms.PERSONNEL TRANSPORTATIONWe constantly follow up on, and monitor the arrival of buses to IMSS and Rehollada bus stops, and their arrival to the hotel five minutes before schedule, as well as at their departure times.

RESTROOMSWe have improved the cleanliness of the shower stall areas; we have surveillance cameras at the locker areas in order to improve everyone’s safety; we always make sure that toilets are washed with water and disinfectant; we are improving the supervision of the re-stocking of toilet paper and soap supplies.

343434 Benefits

How do i purchase my wine at a special price?

•Check the menu with the special prices and choose your wine.•Make your payment in cash at the General Cashier. •With your receipt claim your wine at the General Warehouse, who will deliver it to Security, so that you may receive it at the time you leave for the day.•Drinking is forbidden within any of the hotel facilities.•These sales are non-commissionable and are based on stock availability.

*Valid at Riviera Maya properties only.

WINESAT SPECIAL PRICES FOR COLLABORATORS

REDWHITE

PRICES ARE IN MEXICAN PESOS


35Benefits

REDWHITE



36 Exotic Travelers / Prestige Travelers

37Exotic Travelers / Prestige Travelers

38 Exotic Travelers / Prestige Travelers

3939Exotic Travelers / Prestige Travelers

40

With the motto “We are all Energy Guardians”, the third week of october we saw the launch of the Energy Savings Campaign.

Concern for the impact that the use of natural resources have on the environment, this campaign is intended to build awareness among collaborators about the responsible use

of electric power, natural gas, and water.

A single person can´t make all of the difference. nevertheless, by joining efforts, we can have a greater impact. It is very important that each one of us think of which habit we might develop in order to preserve the environment, and apply it both at work and at home, thus making our own small contribution; because “We are all Energy Guardians”.

WE ALL ARE EnErgy guarDians CAMPAIGn

Energy Guardians

41Dining Roon Supervisors in Action

Preparation: Prepare both types of meat with the dry ingredients (pepper, salt, sugar, cumin, and seasoning), add 2 eggs as a base, and chop all other ingredients: almonds, peanuts, nuts, bacon, and raisins. Add it to the base and check your seasoning. Cover the mold with butter, pour the meat preparation and bake in the oven at 180 degrees until well cooked. Take it out of the oven and cut in four pieces which can be served with a salad and nuts gravy or meat juice.

this dish is a family recipe, dated to about 35 years ago, by Mrs. sara lópez arce Delgado, the mother of our Mayora, riP.

ingredients: • ½ kilo pork ground meat• ½ kilo ground beef meat• 100 grs. almonds • 100 grs. nuts• 100 grs. raisins• 100 grs. peanuts• 150 grs. bacon• 80 grs. butter• 2 eggs • 2 spoonful of sugar • A sprinkle of cumin • A sprinkle of salt• Seasoning.• Pepper.• One 30 cm. baking tray

“sarita”MEat loaf

EMMa “la Mayo”Azul Sensatori México

42

troPiCalriViEra

Darwin alBErto May kuyoCEl Dorado royale

santiago DaMas JiMÉnEZ azul fives

Karisma Beverages

Darwin joined El Dorado Royale 4 years ago as Bartender, and we are proud of his achievements. He has always stood out for his great work and passion. He won first place in the cocktails contest, in the first edition of the Karisma Olympics, first place in the playoffs for the Karisma Olympics 2014, representing El Dorado Royale, and he also won the first place in the cocktails contest of the Mayan Riviera organized by the CROC Union.

ingredients:• 1 ½ oz. of cantaloupe liquor • 1 ½ oz. blue curacao• 1 ½ oz. gin• 1 ½ oz. lemon juice

Preparation: Pour everything in the shaker with ice. Mix and serve in a martini glass with a sherry.

santiago makes a daily effort to exceed the expectations of our guests, adding his personal touch to each beverage he prepares. Since he joined our company, he has had a great initiative for learning and growing as a bartender.

ingredients:• 1 oz. vodka • 1 oz. watermelon liquor • 1 ½ oz. margarita mix • 1 oz. coconut rum • 1 oz. blue curacao

Preparation:Pour watermelon liquor in a tulip glass, add the margarita mix and vodka in the blender, and then pour in a glass. Finally, add the frozen blue curacao with coconut rum.

Bikini

karis

Ma

BEVE

ragEs

43

CostuMEstraDitionalwE arE MEXiCo:

We Are México

karis

Ma

BEVE

ragEs

The We Are Mexico Program allows us to know and sample the traditions, gastronomy, and culture of each of the beautiful states in our country. On these past months we were led in a journey through the northeastern and northwestern states, where we learned a little of the traditional costumes

of the states of Zacatecas, Tamaulipas, Querétaro, and Sinaloa.

ZaCatECasThe traditional costume for women consists of an “A” line red fabric skirt, in the lower portion of the skirt there is a white strip with beautiful hand-woven flowers. The blouse should be white adorned with French brocade.The traditional costume for men consists of black slacks, white shirt with

a high neck, woven at the height of the chest muscles, and frills on the cuffs. It is accompanied by a red, three-fourths length sleeve open jacket, adorned with buttons; the costume is complemented by a beautiful hat.

taMauliPasThe traditional costume for Tamaulipas is called “Cuera”; women wear three pieces: jacket, vest, and a suede skirt, adorned with fringes and

hand-woven embroidery. Men wear slacks and a jacket made in the same material as that of the women. The backs are adorned with the emblem of

the state of Tamaulipas.

QuErEtaroWomen wear a jacket in different styles, a shirt called “jareta or buche”, adorned with pleats and embroidered with flower motifs. The petticoat or skirt is made of wool, chintz, or “cambaya”, depending on the region. The underskirt, called “nagua” is worn below the skirt, or “enagua”, and it used to be made of plain fabric, all of which is finished with cowhide strapped “huaraches”, or sandals. The “Enredo” is a costume with pre-Hispanic origins, which is still used in the community of Santiago, Mexquititlán. The shawl, or rebozo, was and still is an indispensable garment, featured in the daily life of women in the municipalities.

sinaloaThe traditional costume used to celebrate traditional dances is made in plan fabric. Women display Amapa ornaments (a characteristic flower of the state’s mountain range), representing the art of ceramics in their dress. Men wear a palm leave hat made in the municipality of El Fuerte, worn by the remaining mayos, plus a shirt still worn by the workers, or “labradores”, along with a red bandana.

MAy

Gerardo Orozco Kitchen Supervisor Best Collaborator HFH

AZUL BEACH

Jorge Alberto Rosas Entertainer

Best Collaborator (Trip Advisor)AZUL SENSATORI

Erika Perrez Kids Club Assistant Best Collaborator FOH

AZUL FIVES

Marlene Villagómez F & B Assistant

Best Collaborator GSS BOHAZUL FIVES

Osiel LázaroPastry

Best Collaborator HFHEL DORADO MAROMA

Juan Carlos CasanovaPublic Areas Assistant

Best Collaborator (Sustainable Practices)AZUL SENSATORI

Diego Gómez Bar & Beach Waiter

Best Collaborator EL DORADO MAROMA

Marcelo López Bell Boy

Best Collaborator AZUL SENSATORI

María Guadalupe Hernández Waitress

Best Collaborator EL DORADO ROYALE

Juan Guillermo Roa Cook B

Best Collaborator HFHAZUL BEACH

Longino Moreno Beach Butler

Best Collaborator AZUL BEACH

Alma Cristina Mar Warehouse and Treatments Assistant

Best Collaborator AZUL FIVES

Ezequiel May Waiter

Best Collaborator FOHAZUL FIVES

Francisco Javier Torres Entertainer


JuLy

Arbi Adai López Gardener


Marleni Caamal Cook B


José Natividad Mendoza Kitchen SupervisorBest Collaborator HFH

AZUL SENSATORI

Luis Magaña Entertainer


Viridiana Vargas Cook B

Best Collaborator EL DORADO SEASIDE SUITES

The Best Of The Best [MAY-AUGUST ]44

JunE

Vianney Hernández Cook B

Best Collaborator HFHAZUL SENSATORI

José Luis Moen Bartender


Margarita del Carmen Bravo Cleaning Assistant

Best Collaborator AZUL BEACH

Elizabeth Martínez Waitress

Best Collaborator FOHAZUL FIVES

Omar Sánchez Kitchen Mechanic

Best Collaborator BOHAZUL FIVES

Abelardo Estrella Public Areas Assistant


Jorge Alberto Rosas Entertainer


Stephanie Vega Entertainer


Alejandro Armendaris Waiter

Best Collaborator HFHAZUL SENSATORI

Gerardo CenPublic Areas Assistant


Santos Amado Steward

Best Collaborator EL DORADO MAROMA

Arbey Jiménez Pool Maintenance Best Collaborator HFHEL DORADO MAROMA

Cesar Rodríguez Bartender


Cynthia Paola Concierge


AuGuST

Daniel Rodríguez Entertainer


Porfirio Petul Cook A


Edwin Alberto Ku Cook A


César Leyva Golf Cart Mechanic Best Collaborator BOH

AZUL FIVES

Patricia Angélica Tún Kids Club Assistant Best Collaborator FOH

AZUL FIVES

We acknowledge the effort, dedication and commitment

with which you perform your job day by day.

CONGRATULATIONS!!

The Best Of The Best [MAY-AUGUST ] 45

46

Maintenance BEST DEPARTMENT GSS BOH

AZUL FIVES

TelephonesBEST DEPARTMENT GSS FOH

AZUL FIVES

WaitersBEST DEPARTMENT BOH

AZUL SENSATORI

ReceptionBEST DEPARTMENT FOH

AZUL SENSATORI

HousekeepingBEST DEPARTMENT GSS BOH

EL DORADO MAROMA

Bell Boys BEST DEPARTMENT GSS FOH

EL DORADO MAROMA

Bell Boys BEST DEPARTMENT

EL DORADO SEASIDE SUITES

MaintenanceBEST DEPARTMENT GSS BOH

AZUL BEACH

BEST SUPERVISOR

Anabel JuárezHousekeeping Assistant - Best Supervisor


Rogelio Lara Public Areas Supervisor – Best Supervisor

AZUL BEACH

Francisco Javier BatunTelephones - Best Supervisor

AZUL FIVES

Jaime Arias Sommelier A & B - Best Supervisor

EL DORADO MAROMA

Arturo RodríguezGardening Supervisor – Best Supervisor

AZUL SENSATORI

InternetBEST DEPARTMENT GSS FOH

AZUL BEACH

MAy

BellboyBEST DEPARTMENT FOH


Maintenance Modules Supervisors BEST DEPARTMENT BOH

AZUL SENSATORI

ReceptionBEST DEPARTMENT FOH

AZUL SENSATORI

PoolsBEST DEPARTMENT BOH

AZUL BEACH

InternetBEST DEPARTMENT FOH

AZUL BEACH

Vassa SPA BEST DEPARTMENT FOH

AZUL FIVES

Public Areas BEST DEPARTMENT SSA BOH

AZUL FIVES

JuLy

Qu

ART

ER

The Best Of The Best [MAY-AUGUST ]

47

StewardBEST SUSTAINABLE DEPARTMENT

AZUL FIVES

Bars BEST SUSTAINABLE DEPARTMENT

AZUL SENSATORI

GardeningBEST SUSTAINABLE DEPARTMENT

EL DORADO MAROMA

BellboyBEST DEPARTMENT


POOLS BEST DEPARTMENT HFH

AZUL FIVES

EntertainmentBEST DEPARTMENT GSS FOH

AZUL FIVES

StewardBEST DEPARTMENT GSS BOH

AZUL FIVES

AzulitosBEST DEPARTMENT FOH

AZUL SENSATORI

“Zavaz” Kitchen BEST DEPARTMENT BOH

AZUL SENSATORI

StewardBEST DEPARTMENT GSS BOH

EL DORADO MAROMA

Bellboys BEST DEPARTMENT


Internet BEST DEPARTMENT GSS FOH

AZUL BEACH

TelephonesBEST DEPARTMENT GSS BOH

AZUL BEACH

Jun

ESPA

BEST DEPARTMENT FOHEL DORADO SEASIDE SUITES

GYMBEST DEPARTMENT FOH

AZUL FIVES

InternetBEST DEPARTMENT GSS FOH

AZUL BEACH

Public Areas BEST DEPARTMENT GSS BOH

AZUL FIVES

TelephonesBEST DEPARTMENT GSS BOH

AZUL BEACH

AuGuST

BEST

DEp

ART

MEn

T

Qu

ART

ER

WInInGDEPARTMEnTS

The Best Of The Best [MAY-AUGUST ]

It’s the mystery and intrigueof modernist cuisine. It’s one dramatic act after another.

kontacto no. 16 (english)

Documents

dorado casitas royale

dorado royale greenhouse

dorado maroma

dorado seaside suites

diamonds award

azul beach

unprecedented award

gold magellan award