kyle couch - spectrum organizational development - tloma - how to build the law firm of the future
DESCRIPTION
This presentation is a set of slides I delivered at the recent Annual Conference of The Law Office Management Association. The topic was "The Firm of the Future - Current and Emerging Trends". The slides helped participants identify the various forces which are currently impacting their firms, as well as to identify the forces that will enable them to identify emerging trends and forces for the future. The session involved wireless audience response feedback, courtesy of my sponsor, Turning Technologies (TurningPoint) which will serve as a base for a planned White Paper. The underlying message is that change is set to impact all industries, and it is up to the various leaders within organizations to ensure their organization is on the forefront of change, and is able to be proactive in their solution.TRANSCRIPT
The Firm of the Future
Current & Emerging Trends
Contact Information
Kyle Couch
President & CEO
Spectrum Organizational Development Inc.
P :: 416-602-9252
E :: [email protected]
Twitter :: @kylecouch
LinkedIn :: ca.linkedin.com/in/kylecouch
Today’s Format
Let’s Talk About
The Future
Change
Today
Tomorrow
The Wisdom of Crowds
Let’s Work Together
How was lunch today?
A. Just like home B. Yummy C. Decent D. I could do be=er
Change is Not Coming …
The CBA Knows it is Here
Law Firms in Transition
The State of Professional Services: 2013
PS Framework
Heatmap 2013
How many reports have YOU read?
A. All 4 B. 3 C. 2 D. 1 E. None
Trends
Definition
Anticipate
Or Don’t …
Skills & Habits
If You Learn One Thing …
Trendwatching.com
1. Know WHY You are Tracking
2. Have a Point of View
3. Weave Your Web of Resources
4. Understand Trends
5. Embed and Apply
Start Your Scan
Lovemark
Can you be a Lovemark?
Change in Organizations
The Reality
Change
Customer
Technology
Business
Predictable Pattern
Third Wave of Law
“Change is the process by which the future invades our lives”
Change Equation
D x V x I > R
Kotter – 8 Stages
Industries Are Changing
Niagara Falls
Classifieds
Movie Rentals
Hotels
Newspapers
Vehicle Purchasing
Taxi
Accounting
Legal?
YorkU Magazine
Does Legal Need to Change?
A. True B. False
Is Your Firm/OrganizaNon …
A. Well on their way B. Moving Along C. Not Even Started D. Not Aware
Current Trends
Towards Tomorrow
Which Forces Keep You Awake?
A. Technology
B. Pricing
C. Competition
D. Culture
E. Talent
F. Capability
Technology
A. Social Media B. Infrastructure C. Video Conferencing D. Online Presence
Pricing
A. CompensaNon Model B. Customer Demands C. Low Price OpNons D. Create Value Add
CompeNNon
A. US Entrants B. Online Only C. Overseas D. New OpNons
Culture
A. Legacy Issues B. Baby Boomers C. GeneraNon Y D. Silos
Talent
A. Shortage B. Gender C. Succession Planning D. Free Agency
Capability
A. Skill Shortage B. Budget C. Fear / Entrenched D. Training Gaps
The Firm of the Future
AnNcipate
Listen
Plan
Three Abilities
Anticipate
Listen
Plan
The Firm of the Future
Current & Emerging Trends