labs intro for ibis students

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Innovation at an Internet Agency September 2, 2014 Iskander Smit @iskandr

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Presentation on our work at Labs for a group of IBIS students, held at info.nl September 2, 2014

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Page 1: Labs intro for IBIS students

Innovation at an Internet Agency

September 2, 2014Iskander Smit@iskandr

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]

Welcome at info.nl

Founded in 199470 professionalsChosen as best agency for knowledge in 2010-2013

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DigitalStrategy

DigitalServices

DigitalMarketing

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Labs

Development

Interim

Optimisation

ServicedeskMobile

Strategy UX design

Hosting

What we do, is… platform development

Social marketing

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We work together on this products

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BVA Auctions

scalable and secureOnline auctioning with a

online platform

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BVA

Robust, secure &

24% increase in visitors

Java platform

scalable

in three years

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RegioBank

Voordebuurt community

For a financial

To connect solutionsto local problems

platform

institution

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RegioBank

Fully responsive

Drupal platform

Launch & learn

design

principle

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Case: Greenwheels

Famous Dutch car-sharing platform

Book a car anytime, anyplace, anywhere

Only pay for used time & distance

Game changer since 1995: Car access instead of ownership

Custom build platform in long term partnership with info.nl

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Case: Greenwheels

Service design and realisation of

an online ecosystem

Ongoing development process

with a dedicated team

Best service by putting the user

central

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More than 2000 cars in 90 cities

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Wearable Greenwheels

Innovation and experimenting with Google Glass - connected online Direct available, search for cars, booking and opening by mobile device and Google Glass

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Smooth mobile customer journey

Search car Book car / Extend booking Open car

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Multi-label platform

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Lean Service Design Toolbox

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WerkwijzeProject approach

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Scrum

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79

Bij 3 vibreerde de band 3x achter elkaar, waarbij de eerste tril lang was,

de tweede korter en de derde het korts. Dit om aan te geven dat de spor-

ter langzamer moest gaan lopen. De groene LED brande.

Bij het laatste commando brande de rode LED, om aan te geven dat het

niet goed ging. De band vibreerde 3x kort achter elkaar.

Bij ieder commando verwachte ik dus bepaald gedrag. Ik heb mijn proto-

type voorgelegd aan 5 personen en hen de vier commando’s laten voelen.

De bedoeling was om te testen of de testpersonen het gewenste gedrag

ook uit zouden voeren. Daarnaast wilde ik weten of de trillingen als pret-

tig ervaren werden.

labs.info.nl

50

INSIGHT APP

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People

ThingsServices

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Philips Hue 1st generation connected products

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The essence of NEST is how it learns from its context

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Tesla is a poster child as new touchpoint with our context

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We live with our heads in the cloud

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Everything will be media

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Everything has a digital aura

Image: http://designmind.frogdesign.com/blog/envisioning-your-future-in-2020.html

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Typ hier de ondertitel van de presentatie (1 of 2 regels)Wearables are the connectors

Image: http://toddham.com/blog/iwatch-concept/

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Big Data for Tiny ServicesKnowledge session and white paper

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Privacy sensing personal data manager

https://vimeo.com/46097693

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2

INCMD-PIBNTalentenprogramma2014

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79

Bij 3 vibreerde de band 3x achter elkaar, waarbij de eerste tril lang was,

de tweede korter en de derde het korts. Dit om aan te geven dat de spor-

ter langzamer moest gaan lopen. De groene LED brande.

Bij het laatste commando brande de rode LED, om aan te geven dat het

niet goed ging. De band vibreerde 3x kort achter elkaar.

Bij ieder commando verwachte ik dus bepaald gedrag. Ik heb mijn proto-

type voorgelegd aan 5 personen en hen de vier commando’s laten voelen.

De bedoeling was om te testen of de testpersonen het gewenste gedrag

ook uit zouden voeren. Daarnaast wilde ik weten of de trillingen als pret-

tig ervaren werden.

Sensor based coaching strategiesResearch and prototyping

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16 retail organisations 460 experts 19 research topics

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labs.info.nl, Jules Holleboom, 2014

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product as platform

labs.info.nl, Jules Holleboom, 2014

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Inhoud1. Eerste agenda puntje

2. tweede agenda puntje

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First agency on Glass

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trigger [TIME=starthire -30] >> suggest routeplanningtrigger [PLACE=car] >> open cartrigger [TIME&PLACE=too late] >> extend hire

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Sleep je afbeelding in dit vak

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Sleep je afbeelding in dit vak

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couchmovies Branded Glass utility bol.com

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<T> <P> <T>

Cinema RSS

bol.com recommendation engine

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[T+P]

[T] [>>]

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Beyond Minimal Viable Product

<T> <P> <T>

Add personal watch profile

Add social watching

Add second screen (IMDb trivia)Add personal movie profile

Add save to watchlist

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The Extensible Context Template sensual, relational, reciprocal

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You need to shift your thinking

destinations

triggers

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Traditional app model

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Current notifications

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Notifications as separate layer

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Context of user (profiles)

Actions of user (sensors)

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Binds the devices into a context relevant service ecosystem

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The quality of the OS will be the notifaction space

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To conclude…

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Working on themes: solid internet platform, wearables, beacons, lean development.

Experimenting together with clients, partners and research & education.

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Thanks!