lahore development authority - lahoreeproc.punjab.gov.pk/biddingdocuments/50484955/4948/... ·...
TRANSCRIPT
LAHORE DEVELOPMENT AUTHORITY - LAHORE
PROPOSAL
SAP/ ERP Implementation
Lahore Development Authority.
“Provision of Network Connectivity for
Web Service Testing and
Banks Integration”
September 2017
TORs
“Provision of Network Connectivity for Web
Service Testing and Banks Integration”
Lahore Development Authority
TABLE OF CONTENTS
LIST OF ACRONYMS ..................................................................................................... 3
1. PROJECT OVERVIEW. ......................................................................................... 4
2. DESCRIPTION OF WORK..................................................................................... 5
3. TIME LINES. .......................................................................................................... 5
4. SCOPE OF WORK. ............................................................................................... 5
5. COMPLIANCE TO SPECIFICATION. .................................................................... 6
6. VENDOR/ COMPANY/ FIRM ACCEPTANCE CRITERIA ..................................... 6
7. REQUIREMENTS/ SPECIFICATIONS .................................................................. 7
7.1. LOT # 01: REDUNDANT WAN (INTERNET) CONNECTIVITY ............................ 7
7.2. LOT # 02 : NETWORK SECURITY APPLIANCES REQUIREMENT: ................... 8
7.3. LOT # 03 : ROUTING & SWITCHING APPLIANCES REQUIREMENT: ............... 9
7.3.1. BRANCH ROUTER SPECIFICATIONS: ............................................................ 9
7.3.2. SWITCH, LINK AGGREGATION/ OTHER EQUIPMENT: ................................ 10
8. ISP – TERMS & CONDITIONS ............................................................................ 11
9. ISP - PENALTY CLAUSES.................................................................................. 15
10. GENERAL TERMS AND CONDITIONS .............................................................. 16
11. INTERNET SERVICE PROVIDER (ISP) PROFILE : ........................................... 21
11.1. COMPANY’S DETAIL ....................................................................................... 21
11.2. TOP TEN CUSTOMER(S) LIST ........................................................................ 21
11.3. ISP TECHNICAL/ ADMINISTRATIVE SUPPORT ............................................ 22
12. HARDWARE VENDOR/ FIRM PROFILE: ........................................................... 22
12.1. COMPANY’S DETAIL ....................................................................................... 22
12.2. HARDWARE VENDOR TOP FIVE CUSTOMER(S) LIST ................................ 22
13. FORMAT FOR FINANCIAL PROPOSALS:......................................................... 23
13.1. LOT # 01: REDUNDANT WAN (INTERNET) CONNECTIVITY - FINANCIAL.. 23
13.2. LOT # 02 : NETWORK SECURITY APPLIANCES - FINANCIAL: ................... 23
13.3. LOT # 03 : ROUTING & SWITCHING APPLIANCES - FINANCIAL: ............... 24
13.4. IMPORTANT NOTE: ......................................................................................... 24
13.5. REPLY SLIP ..................................................................................................... 25
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LIST OF FIGURES & TABLES
Figure 1: Proposed Connectivity Model ............................................................4
Table 1: Scope of Work - Categories/ LOTs ......................................................5
Table 2: Required Services/ Hardware ..............................................................6
Table 3: Redundant WAN (Internet) Connectivity Requirement ......................7
Table 4: Firewall Specification ...........................................................................8
Table 5: Router Specification .............................................................................9
Table 6: Switch, Link Aggregation, Other Equipment Specification ............. 10
Table 7: ISP Profile ............................................................................................ 21
Table 8: Top Ten ISP Customer(s) ................................................................... 21
Table 9: ISP Technical/ Administrative Support ............................................. 22
Table 10: Hardware Vendor Profile .................................................................. 22
Table 11: Hardware Vendor Top 05 Clients ..................................................... 22
Table 12: Financial – LOT # 01 - Internet Bandwidth ...................................... 23
Table 13: Financial – LOT # 02 - Hardware Firewall ....................................... 23
Table 14: Financial – Lot # 03 - Routing & Switching Appliances................. 24
Table 15: Reply Slip .......................................................................................... 25
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LIST OF ACRONYMS
AS Authorized Signatories
CIR Committed Information Rate
CSC Client Satisfactory Certificates
GST General Sales Tax
IS Internet Services
ISP Internet Service Provider
JE Joint Enclosure
LOI Letter of Intent
Mbps Million Bits Per Second
MRTG Multi Router Traffic Grapher
NOC No Objection Certificate
OFDF Optical Fiber Distribution Frame
OFC Optical Fiber Cable
OTC One Time Charges
PKR Pakistani Rupees
PO Purchase Order
P-to-P Peer to Peer
PQP Post Quarterly Payment
QoS Quality of Services
QR Quoted Rates
SEA-ME-WE South East Asia-Middle East-Western Europe (Submarine Cable
Name)
SLA Service Level Agreement
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1. Project Overview.
The purpose of the document is to provide the glimpse over the proposed network
connectivity model between LDA Data Center and three banks i.e. MCB, HBL and Allied
Bank, for business application accessibility. The connectivity will be done through
leased dedicated Fiber Optic Cable by utilizing VPN (Virtual Private Network) links/
services. Ultimately, concerned branches of the banks via dedicated Fiber Optic Line,
would be able to access the specific server stack of SAP/ ERP applications. The
diagram of proposed Network Connectivity Model is as follows;
Figure 1: Proposed Connectivity Model
Owning to this proposed Network Model, connectivity attributes like security and
encryption of data, reliability or accessibility of applications, scalability and speed would
be achieved efficiently.
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2. Description of Work.
Lahore Development Authority (LDA) invites sealed bids from distributors/ vendors/
sellers/ firms for supply of hardware/ software/ services. Single stage two envelope
procedures will be followed for this procurement, sealed Technical and Financial
proposal will be submitted by the distributors/ vendors/ firm. Initially technical bid will be
opened and evaluated. In case of qualifying the technical bid, financial bid of the
technically qualified bidder will be opened. Financial bid of technically disqualified
vendor will be returned unopened.
3. Time Lines.
Publication of Tender : -10-2017
Bid Submission Deadline : -10-2017
Opening of Technical Proposal : -10-2017
4. Scope of Work.
The proposed work has been segregated into three following Categories/ Lots.
Sr. # . LOT. #. DESCRIPTION
A. Lot # 01 : Redundant WAN (Internet) Connectivity
B. Lot # 02 : Network Security Appliances
C. Lot # 03 : Routing & Switching Appliances
Table 1: Scope of Work - Categories/ LOTs
Responding Vendor/ Firm/ Seller is allowed to bid for any of the above mentioned
category / Lot. Responding Vendor/ Firm/ Seller may bid for more than one category.
Responding Vendor/ Firm/ Seller is requested to clearly mention the categories, they
are bidding for, on the main envelop of the proposals. Evaluation will be done
separately for each category.
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5. Compliance to Specification.
The responding Vendor/ Firm/ Seller will submit technical and financial proposal for the
items listed having detailed specifications as mentioned below. Responding
Organization should not propose any kind of refurbished/ End of Sales/ End of Life
Hardware equipment/components in their proposals. The equipment/ hardware supplied
by the supplier shall be box packed brand new and complete with all respect (Brand
new Equipment/ Deices Certificates to be provided by the supplier). Responding
Organization should clearly indicate the duration of delivery of equipment after the
award of contract.
Following are the required Services/ Hardware and their specification are mention
below.
Sr. # . LOT. #. DESCRIPTION
A. Lot # 01 : Redundant WAN (Internet) Connectivity
B. Lot # 02 : Network Security Appliances
C. Lot # 03 : Routing & Switching Appliances
Table 2: Required Services/ Hardware
Responding Organization should provide Technical specifications of their quoted
services/ hardware / software. Moreover, detailed specification may also be attached for
the quoted hardware item. Variation on the higher side is only acceptable. Variation on
the lower side or below specification will be rejected straight away.
6. Vendor/ Company/ Firm Acceptance Criteria
Principle office must be in Pakistan from last 05 years.
Must be Authorized Distributor/ Partner/ Reseller for quoted brand.
Professional Tax Certificate of Current Year.
Manufacturing Authorization Letter from Principal.
Must provide ISO certificate for the quoted brand.
Not Black Listed in Any Public/ Private Organization.
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7. Requirements/ Specifications
7.1. Lot # 01: Redundant WAN (Internet) Connectivity Requirement
BANDWIDTH REQUIREMENTS FROM ISP
Sr.#
Requirements Particulars Description Compliance
Yes / no
1.
Required Bandwidth
(Downstream & Upstream)
5 Mbps
Guaranteed CIR (Committed
Information Rate) Bandwidth is equally
required over Primary, Secondary and
Ternary Links/ Medias.
2. ISP’s Requirements
Primary Media/ Link
Primary Media Should be Fiber Optic
Cable.
Secondary Media/ Link
Secondary Media Should be the Same
(Fiber Optic Cable)
Ternary Link Wireless (P-to-P) with the Same
Bandwidth/ CIR.
IP Pool Pool of 16 Nos. Real/ Public IPs
3. SLA Detail Up-Time
Minimum Uptime/ SLA Must be 99.50
%. It is Preferred to Provide 99.70% by
ISP/ Firm.
Table 3: Redundant WAN (Internet) Connectivity Requirement
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7.2. LOT # 02 : Network Security Appliances Requirement:
HARDWARE FIREWALL / NETWORK SECURITY APPLIANCE
Sr.#
Equipment Detail Particulars Description Compliance
Yes / No
1. Hardware Firewall
(Quantity 01)
Internal Storage 120 GB
Interfaces
- USB Port (Minimum 01)
- Console Port (Minimum 01)
- GE RJ-45 Ports (Minimum 08)
- GE RJ-45 Mgmt Port (Minimum 01)
- GE SFP Ports (Minimum 08)
Latency (64 UDP Packets)
3 µs
Supportive Features
- Firewall Throughput 16 Gbps or higher
- Concurrent TCP Sessions Min. 6 Million
- IPsec VPN throughput Minimum 14 Gbps
- Firewall Policies Minimum 10,000
- SSL-VPN Throughput Minimum 400 Mbps
- IPS Throughput i.e. 3.5 Gbps or Above
- SSL Inspection Throughput 3 Gbps
- SSL Encryption and Decryption on the box
without any additional hardware.
- Application Control Throughput 7.5 Gbps
- Threat Protection / Antivirus Throughput
2 Gbps
- Based on ASIC Technology
- Family of Products that attains NNS
Recommended NGFW Certification.
- Support Virtual Firewall
- Encryption (IPSEC/SSL) and Content
Inspection should be Performed o
dedicated ASIC.
- Support Active Directory, DNS, LDAP,
RADIUS, TACACS+, Policy Base Routing.
- Performed Load Balancing i.e. Volume
Base, Session Base, Source Destination.
- Support Web Application Firewalling, Data
Leak Prevention, Web Proxy, and FTP.
- Support Operating in Transparent and
NAT/R Mode Simultaneously.
- Good Rating in Gartner Report in
Enterprise Firewall.
- Managed with CLI and GUI
Origin Europe, America
Warranty
01 Year Comprehensive.
Including Bundle i.e. Threat Prevention, Anti-
Spam, Botnet IP and Domain Blocking, IPS,
Antivirus, Web Filtering, VPN etc.
Table 4: Firewall Specification
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7.3. LOT # 03 : Routing & Switching Appliances Requirement:
7.3.1. Branch Router Specifications:
BRANCH ROUTER SPECIFICATION
Sr.#
Equipment Detail Particulars Description Compliance
Yes / No
1. Branch Router
(Quantity 01)
Default Memory
(Control/ Service / Data Plane) 4 GB or Above
Default Flash
Memory 4 GB or Above
Aggregate
Throughput 300 Mbps or Above
Interfaces
- Onboard WAN/LAN Ports (03 or Above)
- SFP Based Ports (02 or Above)
- External USB Slot (01 or Above)
- USB Console Port Mini (01 or Above)
Supportive
Features
- Support VPN, Firewall, NAT, IPv4, IPv6
Routing Protocols i.e. RIP, EIGRP, OSPF,
BGP, PBR, IPSLA, IKE, IPSec etc.
- Support encapsulation protocols i.e. GRE,
802.1q, PPP, MLPPP and PPPoE.
- Support switched Ethernet ports,
Application Visibility, QoS, WAN
Optimization etc.
Power Supply Dual Power Supply
Origin Europe, America
Warranty 01 Year Comprehensive.
Including Security Bundle/ Licenses etc.
Table 5: Router Specification
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7.3.2. Switch, Link Aggregation/ other Equipment:
BRANCH SWITCH SPECIFICATION
Sr.#
Equipment Detail Particulars Description Compliance
Yes / No
1. Branch Switch
(Quantity 01)
10/100/1000 Port 48 Ports
Uplink Interface 02 SFP or Above
Flash Memory 64 MB or Above
DRAM 256 MB
Processor 600 MHz
Management Interface
- USB (Type-B) (Minimum 01 or Above)
- 10/100 Ethernet (Minimum 01 or Above)
IOS Software Image
CISCO ISO LAN Base
Supportive Features
- Maximum Active Vlan Support (512 or
Above)
- UP-Graded Version of IOS
- Including All Necessary (Standard)
Accessories i.e. Power Cord etc.
-
Origin Europe, America
Warranty
01 Year Comprehensive or as per
OEM.
2.
Device i.e. MicroTik Hardware OR any Other Equipment for Internet Links
Aggregation.
(Quantity 01)
- Including All Parts, Accessories and Items
- 01 Year Comprehensive Warranty
3. Extra – Equipment/ Devices/ Modules
(Quantity - )
Any other Equipment/ Device/ Modules
that deem appropriate for establishment
and successful completion of this
setup.
Table 6: Switch, Link Aggregation, Other Equipment Specification
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8. ISP – TERMS & CONDITIONS
8.1. Five (05) Mbps dedicated Internet Bandwidth is required from Internet Service
Provider (ISP) over Fiber Optic Cable for Lahore Development Authority, Johar
Town, Lahore. Committed Information Rate (CIR) / Bandwidth is required over Fiber
Optic Cable (Primary and Secondary Links) whereas ternary link on wireless
bridges.
8.2. A subnet of 16 Nos. static routable IP addresses (Live/ Real IPs) is also required
along with internet bandwidth from Internet Service Provider (ISP).
8.3. To keep the internet connectivity up to its maximum extent and running, Services
Level Agreement (SLA) uptime should be 99.50 (It is preferred to provide >99.70%
SLA).
8.4. Currently, LDA (Lahore Development Authority) is also using Internet Bandwidth from
another ISP (i.e. may called ISP-I). Therefore, the aggregation and merging of both
the internet links will be the responsibility of selected ISP (Newly Selected ISP i.e. may
called ISP-II) / Vendor/ Companies. Moreover, hardware vendor/ firm will also
participate in this task and support ISP to finalize this task. Technical resources of
the ISPs/ Vendors/ Firms will be involved in installation, configuration and testing of
the same.
8.5. The internet connectivity from Primary to Secondary and then ternary link must be
auto-swapped in case of any fail-over.
8.6. The IS (Internet Services) provided by the ISP / Firm must support all kind of error-
free network traffic (data loss, no latency & jitter etc.) including Voice, Data and
Video Streaming etc. Furthermore, the services must be high speed, astonishingly
fast, superior quality, reliable, highly stable and secure by all means.
8.7. ISP/ Firm must provide Network Traffic Support i.e. Managed VPN(s) Services,
DNS (Domain Name Server), Web/ Mail Servers, Data, Voice, Video Streaming and
QoS (Quality of Services) features etc.
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8.8. The detail/ information about the buried media (Fiber Optic Cable) must be provided
by the Internet Service Provider (ISP)/ Firm.
8.9. All civil work e.g. installation, excavation, digging (soft & hard), curing, tunneling,
configuration and testing of the Fiber Optic Cable within the premises of LDA or
otherwise will be the responsibility of the ISP/ Vendor/ Firm.
8.10. Installation of UPS and Electrification for the installation of Wireless Bridges (as
Ternary Link) will be the responsibility of the Internet Service Provider (ISP)/ Firm.
Moreover, execution of electrification work and installation of electric equipment for
energizing the network devices from the existing electrification system of building
must be take place under supervision of concerned engineer of EME Directorate-
LDA.
8.11. Indoor/ Outdoor UTP/ STP Cable laying through PVC Pipe or Ducting etc. will the
responsibility of Vendor. The cabling must be proper tagged/ numbered according
to industrial standards and there should not be any hanging or uncovered wire.
Furthermore, Installation of I/O, Crimping, Patch Panel, Rack, Switches and related
equipment / devices must also be the liability of Vendor.
8.12. The ISP/ Company will be responsible for installation/ setting-up of the
equipment/ devices i.e. ODF (Optical Fiber Distribution Frame), JE (Joint Enclosure)
and Media Convertor etc.
8.13. The ISP /Firm will also fix the cemented tags or path indicators at the route(s) of
Fiber Optic Cable installed within the premises of LDA office in order to avoid any
damage to the cable.
8.14. Rehabilitation of all the damaged cable routes (in case of any construction or
building expansion work within the premises of LDA) will be the responsibility of
ISP/ Firm without charging any cost. Moreover, the ISP/ Firm will also provide ONE
Year cost free maintenance services for the same.
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8.15. ISP (Internet Service Provider) must ensure/ guarantee the redundant routes to
the Internet services i.e. Multi Peering Routes / any alternative routes that will
provide certain access to the internet in case of any problem with ISP’s connection
to ensure the 99.5 % uptime.
8.16. The ISP/ Firm must be Licensed Service Provider. The ISP/ Firm must have at-
least Five (05) Year Experience of Industry Grade Internet Services Implementation/
Provision. (Document/ Proof Attached)
8.17. If the problem existed in Internet Services could not be resolved telephonically,
the ISP/ Firm must send its well conversant IT Engineer/ Expert for troubleshoot
and solve the problem within 04 hours.
8.18. Internet Service Provider must inform Lahore Development Authority (Network
Staff – Directorate of Computer Services) at least One (01) Week ahead prior to any
monthly maintenance schedule or Twenty Four (24) hours ahead prior to
unscheduled emergency maintenance.
8.19. The ISP/Vendor must have its own Fiber Optic Cable (Document/ Proof
Attached). The ISP must have Centralized Trouble Ticketing Tool for Call Logging.
ISP / Firm must have NMS (Network Monitoring System) support by Qualified &
Experience Engineers/ Technical Team.
8.20. ISP/Firm must provide CSC (Client Satisfactory Certificates) from at least Four
(05) Clients each for minimum Two (02) Years.
8.21. The ISP/ Firm should be able to provide online usage report through web that will
show historical and real-time performance of the Internet Services. The ISP must
provide a usage report i.e. MRTG (Multi Router Traffic Grapher) that can be
accessed directly by Network Staff of Lahore Development Authority.
8.22. ISP/ Firm will also provide fortnightly report(s) to the Network Staff of LDA
regarding Internet utilization, performance and usage analysis.
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8.23. The detail of the logs regarding Internet Services’ downtime will be exchanged
with the Network Team of Lahore Development Authority by ISP/ Firm.
8.24. The ISP/ Firm must maintain the strict secrecy of the information regarding
Lahore Development Authority deployment Plan etc.
8.25. PQP (Post Quarterly Payment) of the utilized Internet Services will be made and
the mode of payment will be PKR (Pakistani Rupees).
8.26. RC (Rate Contract) will be valid initially for ONE YEAR from the date of issuance
of PO (Purchase Order). However, it can be further extended subject to the
performance of the ISP (Internet Service Provider).
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9. ISP - Penalty Clauses
9.1. In case of complete break-down /dis-connectivity of internet services (Primary and
Secondary links go down). A fine of Rs. 1000 per hour will be imposed/ levied.
9.2. If an average internet speed goes down to 30 % against total bandwidth/ Mbps for 2
consecutive hours then Rs. 250/ per hour will be deducted from Internet Payment. If
internet speed goes down 50 % against total bandwidth/Mbps for 2 Consecutive
hours, the clause mentioned above will be invoked on per hours basis.
9.3. Timeline for the execution and completion of the Project is 3 to 4 week after the
issuance of PO (Purchase Order). A surcharge of 5000 PKR/- per day will be levied
in case of any delay.
9.4. The dedicated line/ service over Fiber Optic Cable or wireless so provided to LDA
will not be utilized by any other party/ firm/ person etc. during the period of contract
agreement between the first party (LDA) and second party (ISP/Firm). In case of
non-compliance the erstwhile clause, legal proceeding will be initiated against the
ISP/Firm under the relevant provision of law.
9.5. Incomplete tenders, containing over writing, ambiguous, unclear information, will not
be entertained. If it is found, the bidder concerned will be disqualified.
9.6. The Project will not be subcontracted, sub-leased or subscribed from other Service
Provider(s)/ Firm/ Person etc.
9.7. The Purchase Committee / Competent Authority can accept or reject any one or all
tenders without assigning any reason.
9.8. Minimum contract termination period is One Month. The Purchase Committee/
Competent Authority of LDA can terminate the contract via prior One Month
termination notice without conveying any reason.
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10. GENERAL TERMS AND CONDITIONS
10.1. The QR (Quoted Rates) should be in PKR (Pakistani Rupees) inclusive of all
taxes including GST, duties, carriage, handling etc. Per visit charges for support
and maintenance will also be provided with the bid. Moreover, quoted rates must
be clearly legible, duly signed by Authorized Signatories (AS).
10.2. The client may at any time, by written notice to the contractor with the permission
of competent authority, instruct the contractor to alter, amend, omit, add to or
otherwise change any part of the work.
10.3. Vendors/ ISP will conduct a thorough survey of the sites (LDA Data Center and
Concerned Branches of the Banks i.e. MCB, HBL & Allied) regarding the setting-up
VPN connectivity/ provision of network connectivity through Fiber Optic Cable,
before participating in bid process. Moreover, the vendor/ bidder will also conduct
the detail survey regarding existing network infrastructure and traffic for better
understanding for the execution of this project. After completing this exercise and
information gathering, vendor will submit a comprehensive survey report including
project installation plan (project methodology, resources and project activities along
with duration), network infrastructure design, devices/ equipment specification etc.
along with proposal to Network Staff of Directorate of Computer Services.
10.4. All quotations must be reviewed to ensure that the technical requirements are
met. Therefore, each bidder should adhere to the technical requirements sated in
TORs. Only bidder who meet the technical requirements shall be considered in the
evaluation of Financial Proposal. Any submission which fails to meet the defined
requirements will be disqualified.
10.5. The Vendor shall provide alternative of same capacity equipment in case of any
faulty equipment till the repair/ replacement. Or if there is any permanent fault in the
equipment, that will be replaced by new equipment of the same / advance model of
the same capacity/higher not less than the capacity of unit supply in any case.
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10.6. The equipment/ hardware supplied by the supplier/ vendor shall be brand new
and complete with all respects. The devices/ equipment proposed by the vendor
must be compatible to the existing Network Infrastructure. Moreover, the technical
staff of the vendor/ company/ ISP shall be involved in installation, configuration and
testing of same equipment provided (If required).
10.7. Execution of electrification work and installation of electric equipment for
energizing the network devices from the existing electrification system of building
must be take place under supervision of concerned engineer of EME Directorate-
LDA.
10.8. The Supplier shall provide such packing of the Goods (equipment/ devices) as is
required to prevent their damage or deterioration during transit to their final
destination.
10.9. The bidder should ensure while installation or working on project, day-to-day
functioning of official work and existing network setup/ connectivity should not be
disrupted.
10.10. The responding Vendor/ Firm/ ISP must consists a team of certified
professionals/ technical resources. ISP/ Firm must have at least 01 CCIE (R&S) and
01 CCNP certified resource during installation, configuration and deployment of the
project.
10.11. Tenderers are advised to study all technical and commercial aspects,
instructions, forms, terms and specifications carefully in this document. Failure to
furnish all information required in the Document or submission of a bid not
substantially responsive to the Tender document in every respect will be at the
tenderer’s risk and may result in the rejection of the bid
10.12. Technical qualified staff/ personnel of vendor shall be involved in installation,
configuration, testing and commissioning of the equipment/ services provided.
Vendor/ ISP shall also provide the support and maintenance (@ per visit charges)
in case of any fault, troubleshooting of the provided equipment/ services etc.
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Moreover, all required tools and tackles for completing the work as per the
specification is also the responsibility of the vendor.
10.13. The period for correction of defects in the warranty period is 05 days. In this said
tenure (05 days), vendor/ ISP/ firm will provide the substitute of the faulty/ damaged
item(s), till the provision of the same. If the supplier having been notified fails to
remedy the defects within 05 days, the purchaser may proceed to take such
remedial action as may be necessary, at the supplier’s risk and expenses and
without prejudice to any other rights, which the purchaser may have against the
supplier under the contract.
10.14. If at any time during performance of the Contract, the vendor should encounter
conditions impeding timely delivery of the equipment/ devices and performance of
services, the vendor/ firm shall promptly notify the client in writing of the fact of the
delay, its likely duration and its cause(s).
10.15. Delivery of the equipment/ devices and performance of the Services shall be
made by the vendor in accordance with the time schedule specified.
10.16. The Supplier is responsible for and obliged to conduct all contracted activities in
accordance with the Contract using state of the art methods and economic
principles and exercising all means available to achieve the performance specified
in the contract.
10.17. The vendor/ firm represents that it has the required expertise, experience and
subsisting ability to provide top quality Services to the complete satisfaction of the
Authority and undertakes that the services shall be provided only through the staff
who have the requisite expertise and experience in this regard.
10.18. The quality of the material being installed should be to the satisfaction of client. If
the equipment/ items as prescribed are not available for any reason or if the quality
of such items/ equipment available is not satisfactory, the decision of client with
regard to substituted items/ equipment will be considered final.
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10.19. Office guards/ designated employees will have full powers to carry out checks on
the vendor’s employees during the course of their entry and exit in and out of the
premises of the Authority.
10.20. The vendor/ firm undertakes that it shall maintain an on-call team of technicians
equipped with mobile phones and necessary tools for dealing with emergency
situations round the clock. The vendor/ firm shall also provide to the Authority
updated on-call roster with contact numbers (mobile phones) of such technicians for
purposes of establishing immediate contact in cases of emergency.
10.21. Onsite warranty for all Hardware delivered and installed for minimum of one year
and extended as per OEM (Original Equipment Manufacturer) guarantee/ warrantee
period. In case, a part thereof or the whole equipment is found defective the same
will have to be rectified/ replaced on free of cost basis without lapse of time. In case
the equipment is not repaired/ replaced within the “Service” time quoted the
Warranty Security will be invoked without assigning any reason.
10.22. Rational timeline would be provided by the vendor/ISP regarding the supply/
deployment of services, equipment/ devices (including their manuals, guide,
documentations & software etc.), installation & configuration, Fine Tuning/ Testing/
Troubleshoot, labeling of cables etc. before starting of the work.
10.23. It will be technically examined in detail whether the equipment/ devices or
services provided by the vendor comply with the Specifications of the bidding
documents. To facilitate this, the services or goods specification will be reviewed.
Technical features/criteria of the services or goods detailed in the specifications will
be compared with the vendor's data submitted.
10.24. Client shall have the right to inspect and/or to test the Goods to confirm their
conformity to the Contract specifications at no extra cost to the Purchaser. Any
inspected or tested Goods fail to conform to the specifications, the client may reject
the goods and the Supplier shall either replace the rejected Goods or make
alterations necessary to meet specification requirements free of cost to the
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Purchaser.
10.25. Timeline, manuals, guide, documentation, warranty/ guarantee details
must be handed over to the Network Staff of Directorate of Computer
Services, LDA. Warranty/ Guarantee of the equipment / devices must be
clearly defined in documented form including its parts warranty/ guarantee (if
any).
10.26. The vendor / firm will provide one year maintenance of hardware and services
provided after the successful deployment of the project.
10.27. NOC (No Objection Certificate) will only be issued after the completion of work in
all respect.
10.28. Basic necessary training of the installed equipment/ devices will be given to
Network Staff of Lahore Development Authority to troubleshoot the faults and errors
etc.
Network-Engineer/LDA-SAP-BANK/160917 P a g e 21 | 25
11. Internet Service Provider (ISP) Profile :
11.1. Company’s Detail
Company Detail Total Bandwidth
Sold in Pakistan Total Bandwidth Sold
Outside Pakistan
Internet Connectivity Via (Please Mention if the options is not
available in list)
Name:-
Postal Address:- Contact
Details:-
UAN,Phone,Emails:-
Asia-Pacific
SEA-ME-WE-3
SEA-ME-WE-4
SEA-ME-WE-5
Any Other
Table 7: ISP Profile
11.2. Top Ten Customer(s) List
Sr. #. Company Name
Contact Person Details with Phone, Email etc.
Bandwidth Sold
1. 2. 3. 4. 5. 6. 7. 8. 9. 10.
Table 8: Top Ten ISP Customer(s)
Network-Engineer/LDA-SAP-BANK/160917 P a g e 22 | 25
11.3. ISP Technical/ Administrative Support
24x7x365 Coverage for Technical Support / Assistance Helpdesk Facility is required.
Structure of Technical/ Administrative Support Team and Escalation Matrix
Complaint Registration
Alert Mechanism for Informing Customers
24x7x365 Table 9: ISP Technical/ Administrative Support
12. Hardware Vendor/ Firm Profile:
12.1. Company’s Detail
Company Detail Deal in Equipment/ Devices Detail.
Name:-
Postal Address:- Contact
Details:-
UAN,Phone,Emails:-
Table 10: Hardware Vendor Profile
12.2. Hardware Vendor Top Five Customer(s) List
Sr. #.
Company / Organization
Name
Contact Person Details with Phone, Email etc.
Equipment Sold Detail
1. 2. 3. 4. 5.
Table 11: Hardware Vendor Top 05 Clients
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13. Format for Financial Proposals:
13.1. Lot # 01: Redundant WAN (Internet) Connectivity - Financial
Bandwidth - Financial
Sr.#
Requirements Quantity Per MB Cost
Without Tax (Rs.)
Per MB Tax
Cost (Rs.)
Total Cost
Per MB (Rs.)
1.
Bandwidth
(Downstream & Upstream)
5 Mbps
Including Primary, Secondary & Ternary
Link
Table 12: Financial – LOT # 01 - Internet Bandwidth
13.2. LOT # 02 : Network Security Appliances - Financial:
Hardware Firewall - Financial
Sr.#
Requirements Quantity Unit Cost Without Tax
(Rs.) Tax Cost (Rs.) Total Cost (Rs.)
2. Hardware
Firewall 01
Table 13: Financial – LOT # 02 - Hardware Firewall
Network-Engineer/LDA-SAP-BANK/160917 P a g e 24 | 25
13.3. LOT # 03 : Routing & Switching Appliances - Financial:
Routing & Switching Appliances
Sr.#
Requirements Quantity
Unit Cost
Without Tax
(Rs.)
Tax Cost
(Rs.)
Total Cost
(Rs.)
3. Branch Router 01
4. Branch Switch 01
5.
Device i.e. MicroTik
Hardware OR any
Other Equipment for
Internet Links
Aggregation.
01
6.
Extra Equipment/
Device/ Module (If
Required)
Any other Equipment/ Device/
Modules that deem appropriate
for establishment and successful
completion of this setup.
Table 14: Financial – Lot # 03 - Routing & Switching Appliances
13.4. Important Note:
Responding organizations are welcome to add any other charges, which
they feel necessary and are not covered in the financial proposal. But
they should provide detailed justifications of adding those charges in the
technical proposal.
The Responding Organization can bid for each Lot and award will be made
against each Lot as complete. Partial bid against a specific Lot will not be
entertained.
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13.5. Reply Slip
Must be Filled by ISP/ Company/ Vendor:-
Name of Company : ___________________________________________________
Postal Address : ___________________________________________________
Contact Information : ___________________________________________________
E-Mail Address : ___________________________ Date: ________________
Participated in LOTs : ___________________________________________________
Table 15: Reply Slip