Published by Emaar Community Management: contact us at communities@ecm.ae For private circulation only.

COMMUNITY NEWSThe Lakes & Hattan — Issue 2 — 2016

The roundabout on the Lakes & Hattan ring road has been brightened with the installation of new bollard light fixtures. This was done in an effort to enhance lighting and enhance while subsequently providing a welcoming effect for residents and visitors to the community.

Brighter lights for a pleasant welcome

Day time Night time

On behalf of everyone at ECM, we would like to wish you peace and happiness during the holy month.

Inside thisissue

03 Road safety mattersSeveral enhancements are being put in place to enhance road safety for residents in the community.

05Vacation calling? Here are few simple things you can do to keep your home safe so you can enjoy yourself, instead of worrying while you’re away.

04What’s on this Ramadan? Read more to know about a variety of events that are taking place across communities this season, under our campaign, ‘Ramadan for All’.

02Fixing fencesResidents can soon look forward to safer and nicer looking park fences in the community.

Rolling out a new recycling initiative Recycling is one of the most effective ways to have a positive and long lasting impact on the world we live in. So as part of a drive towards increasing sustainability in the communities and contributing to a greener environment, a pilot programme has been introduced at Springs 11 as phase 1 of a larger recycling initiative. The pilot involved delivery of two recycling bins to each villa in the Springs 11 community. The bigger 140L bin will be placed outdoor next to the regular garbage bin, while the smaller 15L bin can be kept indoors, preferably under the kitchen sink for easy access. Daily recyclable waste can be conveniently collected in the smaller bin and once full can be transferred to the outdoor bin.

The appointed service provider will collect the recyclable waste from the outdoor bin once a week. For the benefit of our residents, a one page guide with recycling tips is also provided along with the bins.

Many residents have welcomed the recycling programme and have provided a lot of positive reviews. Phase 2 of the initiative will see the recycling programme introduced across the rest of the Emirates Living Communities by Q3 of 2016.

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Before

Walls get a fresh coatWith exposure to the harsh weather, the common area boundary walls in a few locations were found to be chipped with paint peeling off. The damaged walls are undergoing repair and maintenance through plastering and painting to give the community a makeover.

The long line of contractor vehicles waiting to enter the community will be a thing of the past with the construction of a lay-by The Lakes Gate 1 entrance. Previously, the large volume of contractor vehicles would create a tailback, while Security inspected entry permits and documentation to ensure only authorised contractors enter the community. With the lay-by now in place, contractors can stop for verification without impeding traffic flow at the gatehouse.

Easy way in!

Before After

Fancy a game of hoops?Avid basketball players will be pleased to know that refurbishment work has started on the flooring in nine of the basketball courts, as well as on the chain link fence. The work is in progress and is expected to be completed by July 2016.

After

Before

Before

After

After

Swaying palms for swimming poolsThe cool blue of the pools will now be complemented with a touch of green, as non-performing palm trees are being replaced with new ones. We expect the project to be completed within the second quarter of 2016.

Besides increasing the greenery, this initiative will enhance community aesthetics.

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The sandy areas at the rear entrance of some villas are being paved to provide residents more convenience when accessing their home. The work is expected to be completed by the third quarter. In addition to this, paving work will soon start on some of the villa utility cabinets to enable authorised technicians to easily access the cabinets for readings and repairs.

Make way for paved pathways

After

Before

Did you take notice of the change at the gatehouse? The monumental gatehouse signage which was removed a few years ago due to the widening of Al Asayel road has been reinstalled. Visitors and guests will now find it even more convenient to locate the community.

Monumental signagemakes a comeback

Wider space to walk to schoolDid you notice that the pathway leading toward DIA School is now completely sand-free? The interlock tiling around this access gate has been extended to provide pedestrians and school kids with a wider walkway. Rectification work of uneven interlocks is also being done at various other locations across the community.

Before After

Road safety mattersSpeeding vehicles are a safety risk to residents and visitors of the community. And it is of paramount importance to prevent this unsafe practice in the community. So to discourage speeding and improve pedestrian safety, construction of new speed humps are planned for the LHHA ring road. These speed humps will be constructed in eight various locations with three high table interlock speed humps being developed around the roundabout near the Community Centre and another five more asphalt speed humps around the ring road. In addition to speed humps, six solar flashers will also be installed so motorists are cautioned to slow down near pedestrian crossings.

We urge you to follow speed limits and observe road safety.

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Ramadan Kareem! A variety of events are taking place across communities this season, under our campaign, ‘Ramadan for All’. Through this initiative, we focus on promoting a responsible society and nurturing a sense of community and solidarity during the Holy Month through a plethora of activities and events, which include:

• Charity drive: Thanks to your generosity in 2015, over 14,000 kilogrammes of donated clothing was collected. This year too, our clothes banks located at your community mosques are open for donation. • Football tournament: Our annual indoor football tournament at Sports Zone, Fitness First offers participants to kick up some footy fun and a chance to win trophies. • Daily Iftars at mosques: Daily Iftars are a regular feature at all our community mosques and prayer halls serving up an average of 3,000 Iftar meals in a day. • Iftar for service providers: We treat our onsite support staff as well with an Iftar evening to spread the spirit of sharing and honour their hard work in our communities.

We look forward to sharing this special month with you.

What’s on this Ramadan?

Iftar for service providersRamadan Football Tournament

Iftar at community mosquesRamadan charity drive

Are you a responsible pet owner?

Thank youfor cleaning up after

your pet

When walking a pet in the common areas of the community, pet ownersshould clean their pet’s waste using the available disposal bags and discard it in the designated bins. This is one of the most important steps in responsible pet ownership and ensures a caring, clean and environment for all residents.

Here are some tips on what you should do as a responsible pet owner:• Make sure that your pet is kept on a lead at all times when in a common area of the community• Educate your household staff about cleaning up after pets when walking them• Ensure you close all doors and gates after you to avoid pets straying into common areas• Register your dog with the Veterinary Services Section of Dubai Municipality

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ECM wins once again, with twoawards for business excellenceECM was announced the winner in customer service and in the Overall Discipline Specific Category at the recently held International Business Excellence (IBX) Awards 2016.

We competed against six major local and international organisations including Bee’ah, Jumeirah Group and Deutsche Telekom AG. The disciplines within this category ranged from Client Relationship Management, CSR and Customer/Digital Experience to Social Sustainability, Strategy, Change and Transformation.

Through a combination of effective communication, world-class customer service, prompt response mechanisms, dynamic platforms such as community portals and mobile apps, we proved once again that our practices matched and surpassed international standards.

Vacation calling? Here’s a quick home safety checklistSummer’s here and for many of us that means it’s time for a holiday. Here are few simple things you can do to keep your home safe so you can enjoy yourself, instead of worrying about your home.

Start with your doorstepNothing is more of a giveaway than newspapers piled outside your door; so put your subscription on hold when you travel. You could also ask a neighbour to remove anything else that gets dropped on your doorstep.

Keep your lights onConsider putting your lights on a timer so it appears someone’s at home. But if you’re going to do this, make sure you shut the blinds so you’re not obviously lighting up an empty house!

Don’t spread the wordLimit how many people know you’re leaving. You’ll probably need to set up an out of office message on your work email, but avoid doing the same on personal emails or voicemail.

Invest in a safeUse it to store any valuables and important documents that you’re not taking with you. You can buy one at most hardware stores.

Get Contents InsuranceIn case of theft, fire or anything unexpected that happens while you’re away, Contents Insurance will cover the contents of your unit such as furniture, electrical appliances, curtains, carpets and paint finishes on walls and ceilings.

Check your vehiclesAvoid leaving the keys to your car or any other vehicle in obvious places. Remove any valuables stored in your vehicles. For added safety, you could also consider disconnecting the battery.

Switch offAppliances left on standby use electricity all the time, which can add up to a significant amount if you’re going away for several weeks. Turning them off is not only better for the environment but will also eliminate the chance of anything catching fire. Make sure you switch off anything you don’t need.

Avail Dubai Police assistanceSubscribe to the Home Safety Program by Dubai Police so you can be contacted in case there is a problem while you are away. To subscribe to this service, visit dubaipolice.gov.ae and fill in the application form. For assistance, call +971 4 203 6324/262 2861 or +971 50 880 6010.

You can also call our Community Security Hotline on +971 4 308 9555.

Last but not least, don’t forget to lock all your doors and windows and make sure taps are switched off. Bon voyage!

Summer’s here and for many of us that means it’s time for a holiday. Here are few simple things you can do to keep your home safe so you can enjoy yourself, instead of worrying about your home.

Start with your doorstepNothing is more of a giveaway than newspapers piled outside your door; so put your subscription on hold when you travel. You could also ask a neighbour to remove anything else that gets dropped on your doorstep.

Keep your lights onConsider putting your lights on a timer so it appears someone’s at home. But if you’re going to do this, make sure you shut the blinds so you’re not obviously lighting up an empty house!

Don’t spread the wordLimit how many people know you’re leaving. You’ll probably need to set up an out of office message on your work email, but avoid doing the same on personal emails or voicemail.

Invest in a safeUse it to store any valuables and important documents that you’re not taking with you. You can buy one at most hardware stores.

Get Contents InsuranceIn case of theft, fire or anything unexpected that happens while you’re away, Contents Insurance will cover the contents of your unit such as furniture, electrical appliances, curtains, carpets and paint finishes on walls and ceilings.

Check your vehiclesAvoid leaving the keys to your car or any other vehicle in obvious places. Remove any valuables stored in your vehicles. For added safety, you could also consider disconnecting the battery.

Switch offAppliances left on standby use electricity all the time, which can add up to a significant amount if you’re going away for several weeks. Turning them off is not only better for the environment but will also eliminate the chance of anything catching fire. Make sure you switch off anything you don’t need.

Avail Dubai Police assistanceSubscribe to the Home Safety Program by Dubai Police so you can be contacted in case there is a problem while you are away. To subscribe to this service, visit dubaipolice.gov.ae and fill in the application form. For assistance, call +971 4 203 6324/262 2861 or +971 50 880 6010.

You can also call our Community Security Hotline on +971 4 308 9555.

Last but not least, don’t forget to lock all your doors and windows and make sure taps are switched off. Bon voyage!

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USEFUL NUMBERSFire 997Ambulance 998Police 999Al Ameen 800 4888

Dubai Municipality 800 900Taxi (RTA) 800 9090DEWA 991

Contact ECM at:800 EMAAR (36227)communities@ecm.aeemiratesliving.ae

Iftar with service providersAs a token of appreciation for their hard work in the community, Iftar was organized for all service provider staff on 21 June 2016 at the Emirates Living site office. A selection of popular Indian dishes and desserts was served during the event. Over 450 service provider employees attended the event and an additional 70 Iftar parcels were sent to employees on duty in the community. It was heartening to see the smiles on their faces as they enjoyed the delicious food and the other delicacies on offer after a hard day at work. A goodie bag consisting of essential toiletries was also handed to all attendees as they left, giving them some added cheer.

If you have what it takes, kindly contact us on communities@ecm.ae

Pad up and take strike with ECM Premier League. We are inviting residents to participate in our exciting indoor and outdoor cricket tournament.

ECM

PREMIER LEAGUE

ECM

PREMIER LEAGUE

EPL