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Annual Report 2012/13

FAMILY SERVICESLAKESIDE

Our MissionLakeside Family Services fulfils our Christian responsibility to society by caring for the community. We provide quality services, focused on the needs of individuals and families in the community at Jurong, regardless of race, language, or religion. We work in harmony with our neighbours, the community and the government.

Our VisionChanging Lives, Transforming Communities

Lakeside Family Centre began in 1993 at Jurong West, operating a Family Service Centre and a Before and After School Care (BASC) Programme. In 2000, we started a second Family Service Centre and BASC Programme in Jurong East. Today, both centres provide services for children, youths and families at-risk in the key areas of casework and counselling, information and referral. In 2007, a third centre located in Taman Jurong began operations. In addition to providing family services to that community, the Taman Jurong centre also serves the chronic poor through our Families-in-Progress Programme. TJ Haven is another initiative to reach out to the incarcerated/ex-offenders and their families. In 2009, Lakeside began the Families-in-Transition (FiT) Shelter, becoming the second agency in Singapore to provide temporary housing and casework support for families displaced due to financial difficulties and other crises. To date, the Lakeside FiT Shelter has served more than 175 homeless families, providing shelter and care during their time of crisis.

This year, we crossed another milestone as we celebrated our 20th Anniversary, and have changed our name to Lakeside Family Services. Our new name represents our commitment to serve the community and to expand and develop services that are needed for the last, the least and the lost in society.

Lakeside is a full member of the National Council of Social Service and approved by the Ministry of Social and Family Development. Registered as a society in 1997 and a charity in 1998, we express our Christian responsibility to society with our banner, “Changing Lives, Transforming Communities”.

We focus on the needs of individuals and families at risk in the Jurong community, serving all regardless of race, language or religion. We work in harmony with our neighbours, the community and the government. Lakeside’s current staff strength is 105, including associate staff, working together with a team of dedicated volunteers.

About Us

L a k e s i d e F a m i l y S e r v i c e s A n n u a l R e p o r t 2 0 1 2 / 1 3

Contents 4Children SerViCeS 9YOUth SerViCeS 14 FAMilY liFe And SeniOrS

17SpeCiAliSed SerViCeS 22 CASewOrk And COUnSelling SerViCeS

24 VOlUnteer MAnAgeMent And deVelOpMent 26 SpOnSOrShip And FUndrAiSing

27SOUrCeS And USeS OF FUndS 28 MAnAgeMent COMMittee And StAFF

29 pArtner US 31thAnk YOU

Jurong West C

entre staff

Before & A

fter School Care C

entre staff

Taman Jurong C

entre staff

Jurong East Centre staff

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BEFORE AND AFTER SCHOOL CARE (BASC)The Before and After School Care programme continues to provide holistic care to 238 children from both Jurong East (JE) and Jurong West (JW) Centres by meeting their physical, psychological, social, emotional, and spiritual needs. The majority of these children attend primary schools in the neighbourhood.

Our ability to care for these children is enhanced by our team of dedicated staff and volunteers – which includes Teachers, Social Workers, a Reading Specialist, Programme Workers, Volunteer Psychologists and Corporate Sponsors. It is our belief that with intentional efforts and meaningful enrichment activities, the strengths and uniqueness of every child can be developed.

We are blessed with an increase in partners from various community stakeholders like the National Heritage Board as well as student, corporate, church and individual volunteers. Their support enabled the development of enrichment programmes for the children.

The continual collaborative work between our BASC staff and caseworkers has enhanced the intervention conducted with families of children in need. A total of 34 case referrals have been successfully enrolled with the centres.

Major Highlights include:

• Enrichment Activities− Weekly buddy reading by student volunteers from United

World College for P3 to P6 children at both centres during school terms. This was followed by programmes in sports, science and drama during the school holidays

− Homework coaching by student volunteers from Nan Hua High School during school terms for P3 to P6 children from JW BASC

− Bi-weekly outdoor excursions and student volunteers-led activities during the June and December School Holidays

Children SerViCeS

− As part of Character Development Emphasis at JW BASC, the character trait of “obedience” was launched through storytelling, craft work and visual reminders in the month of June 2013.

− Anti-bullying group work was conducted for 10 children from JW BASC during the November and December holidays. Two social workers facilitated the children’s understanding on how to be Anti-Bullying Ambassadors.

• Camps− In partnership with Gospel Light Christian Church, a

3-day camp “Best Friend Forever” was held from 27-29 November 2012 for children from JW BASC. This enriched the children’s understanding of the value of healthy friendships.

− A 2-day camp from 18-20 June 2013 anchored by Angora Brethren Chapel was attended by 31 P1 to P3 children from JE BASC.

− An annual 4-day-3-night camp from 29 Nov 2011 to 2 Dec 2012 for Pri 4 to Pri 6 children from JW and JE BASC, enabled children to discover each other’s unique strengths and provided them with opportunities to work in groups. The annual camp remained an excellent platform for the JW BASC Alumni to contribute to the BASC community and stay connected.


• Partnership with Community Corporates− Shell conducted a Fire Awareness Talk for children from

JW BASC on 10th August 2012.− A team of staff from Mondelēz International painted

two murals with the themes “Rainforest” and “Rainbow”, brightening the walls of JW BASC on 13th October 2012.

− FITCH Design Pte Ltd’s team of staff volunteers painted an interactive blackboard wall and redecorated JW BASC with beautifully hand-painted wall murals over the period of November 2012 to January 2013

− Adam Khoo Technologies Pte Ltd sponsored 21 children from JW BASC for a half day learning trail at Sungei Buloh on 30th April 2013

− Staff from Levi Strauss & Co. spruced up JE BASC with new coats of paintwork, custom-made lockers and shoe racks, handcrafted denim pin boards and conducted art and craft projects with the children on 8th May 2013

− Schaefer Systems International treated 42 children from JE BASC to an excursion to SEA Aquarium, Sentosa on 21st June 2013.

− Cummins Sales & Service Singapore Pte Ltd sponsored a total of 136 children and staff to a day of fun at the Singapore Flyer on 28th June 2013.

− 15 children from JE BASC learned to bake cheesecake on 11 July 2013 along with an international team from Mondelēz International. All ingredients and baking utensils were sponsored by Mondelēz International.

National Heritage BoardBASC JW is privileged to be a beneficiary of NHB’s efforts in bringing arts to the heartlands. 55 children from P2 to P6 benefited from three sessions on contemporary art held at Taman Jurong Community Centre on 10, 16 & 17 August 2012. This was followed by a trip to the Singapore Art Museum on 5th October 2013. The children’s budding artistic expressions were immortalized. Some photographs of their art work, taken by the children were selected to be displayed at the Our Museum @ Taman Jurong Gallery during its official opening on 12 January 2013.

Schools This year, we had student volunteers from Anglo Chinese School (International), Anglo Chinese Junior College, Fuhua Secondary School, Hwa Chong Institution, ISS International School Singapore, Jurong West Secondary School, Jurongville Secondary School, Nan Hua High School, NUS High School, Methodist Girls’ School, Pioneer Junior College, River Valley High School, St Margaret’s Secondary School and the United World College. We are thankful for the activities conducted by the student volunteers, which included homework coaching, buddy reading, games carnivals, basketball clinics and dance classes.

Research ContributionBASC collaborated with NUS, Department of Sociology, in their research on “Children’s views on health, food & activity in Singapore & Kuala Lumpur”. This was held between 14-20

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February 2013. The sample group consisted of 35 children from JE BASC and 15 children from JW BASC.

• Strengthening Family Ties − In line with our objective to strengthen family ties,

Angora Brethren Chapel partnered JEBASC to host a Christmas Lunch cum Celebrations on 21 December 2012. This was attended by 48 children and parents from the centre.

− A parenting talk on ‘Skills needed to build Strong Relationships with Children’ was attended by 12 parents from JE and JW BASC.

CREATIVE ARTS PROGRAMME (CAP)2012/2013 marked the fifth year of the CAP. The total number of children involved in the programme this year totalled 91, with 36 in Violin , 21 in Guitar , 13 in Drama, 12 in Music Rudiments and 9 in Art.

Our Annual Steps and Sounds Concert was held on 24 Nov 2012 at The Agape, to allow our students to showcase their skills, after a year of musical instruction. This was proudly attended by the students’ parents and caregivers.

Our pilot programme to teach violin skills to children living at our Families-in-Transition Shelter (FiT) concluded in July 2013. We are happy to report that two Music Instructors introduced

by Tong Ming Xi Gallery, have agreed to continue with CAP for another year. From August 2013, children discharged from FiT Shelter continued to benefit from the creative arts programme at our Jurong West BASC.

We are indebted to Tong Ming Xi Gallery for their donation of used violin instruments, help with violin repairs and for linking us to volunteer violin teachers.

New initiatives this year included: - Collaboration with Forte Musicademy to bring Rudiments

music classes to 12 children - Making Art Fun! was held during the June holidays for

our clients’ children. 9 children attended the 3 lessons conducted by our Creative Arts Coordinator.

- Mother’s Day craft (May 2013) and Father’s Day craft (June 2013) were introduced to children at the FiT Shelter who were in-between violin classes. This was intended to help them cultivate a spirit of appreciation for their parents. For many of the children, this was their first time making a ‘Thank You’ and ‘I love you’ craft for their parents.

Finally, we would like to extend our heartfelt thanks to our faithful sponsors, without whom our Creative Arts Programme would not be possible.


EDUCATIONAL AND PSYCHOLOGICAL SERVICES (EPS)This service supports children with learning difficulties from both BASCs and the community. The community children are referred by our Social Workers and Counsellors, as well as the neighbouring schools.

This year, our EPS unit served 120 children. This included children in the following programmes:

1. Reading Diagnostic and Intervention Programme (R-DIP)2. Psychological Assessment and Intervention Programme3. Behavioural Assessment and Intervention

Our one-to-one Reading Intervention continues with about 10 adult volunteers helping 20 P1-2 needy children on a weekly basis. Children helped in this way, has been most effective as some children are also Attention Deficit or Dyslexic.

A highlight of the year was our Annual Literacy Funcamp. This was organised and supported by student volunteers from Fuhua Secondary School. As a fitting end to the camp, the students were brought to the Jurong Regional Library to participate in Kids’ Lab, a hands-on Science programme. This was sponsored by BASF, The Chemical Company.

The kidsREAD Club that was started last year at JWBASC is a good platform to inculcate an enjoyment of stories and illustrations in our students.

As a result, a total of 3 kidsREAD Clubs have been started to serve children at JWBASC, JEBASC and our FiT Shelter, with a

combined enrolment of about 45. The Club at the FiT Shelter is also open to children from the Interim Rental Housing (IRH) Scheme. Besides staying focused during story-time and craft-time, students were observed to be more interested to read on their own and to be illustrators and authors of stories.

To further their interest in the dramatisation of stories, 20 students were sponsored by National Library Board (NLB) to attend a performance of Ashputtel by iTheatre on 8th Nov 2012 at the Alliance Francais Theatre.

We are most appreciative of being able to benefit from the DEAR@Community Programme with the NLB, borrowing up to 200 books every 3 months. These books are read by students from United World College with our P3-4s during the weekly Buddy Reading.

This year, we also signed up for NLB’s Bookcross Programme where books donated by the public are made available to us. These were artfully displayed at our BASCs for students to browse and eventually to bring home.

A workshop to ‘Teach Reading and Writing to Primary School Students’ was organised on 12 Jan 2013 for volunteers and staff as part of our continuing education.

We are grateful for the help of the Department of Psychology of NUS which has since April 2010, carried out educational and psychological assessments of our children.

This service supports children with learning difficulties from both BASCs and the community.

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CHILDREN HOLIDAY ENRICHMENTA highlight of the year was a pilot group work, open to children whose parents come to Lakeside for help.

The “Know It To Beat It” Stress Management Workshop from Health Promotion Board was adapted into a 5-session group work. There were a total of 5 participants, and it was a very meaningful time of fun, bonding and learning.

Over the 5 sessions, topics covered included knowing how to define stress, how to reframe negative thoughts into more positive ones and how to recognise significant people in one’s lives whom one could turn to for support. At the end of the

last session, a proud moment for the children came when they were presented with certificates of achievement for successfully completing the groupwork.

One highlight of the groupwork was an outing to the Science Centre, where the children had to negotiate a “Laser Maze”. They had to avoid lasers to get to several checkpoints within a tight time limit. The children’s verdict of the groupwork was expressed by their interest to participate in future groupwork.

Our one-to-one Reading Intervention continues with about 10 adult volunteers helping 20 P1-2 needy children on a weekly basis.

YOUth SerViCeS


GANG DESISTANCE PROGRAMME (GDP)For the first pilot run of the GDP, from August 2012 to July 2013, we had a total of 10 youths with ages ranging from 16-18. The main components of the programme included individual and family sessions, groupwork and sports activities.

Individual and Family sessionsCounselling sessions were conducted regularly either at the Singapore Boys’ Home or at Lakeside. The purpose of these sessions was to journey with the youths on issues they face in the Boys’ Home or with their peers. Each counselling session was a time where they could share their struggles and were helped to cope with stress arising from emotional and transitional issues.

Group WorkThere was a total of 9 groupwork sessions conducted in the Boys’ Home covering topics such as self esteem, peer pressure, gang desistance, relating to parents, sexuality and goal setting. Over the span of the groupwork sessions, we observed how the youths, initially rowdy and reluctant to participate, gradually opened up to each other as they shared their views honestly and in a genuine manner. As a result, they developed insight into their problems and learnt valuable life skills.

Sports and Enrichment ActivitiesThrough sports and enrichment activities, the youths learnt the importance of teamwork, effective communication, self awareness, as well as personal strengths and weaknesses. This will stand them in good stead as they journey into adulthood.

GUIDANCE PROGRAMME (GP)Guidance Programme (GP), a six month programme, aims to help first time youth offenders who have committed petty offences. It provides them a second chance to make good. This may help the youths avert further infractions with the law.

From September 2012, the scope of the programme has been widened to include second offenders and those at high risk of

succumbing to crime. To reinforce the serious predicaments these youths find themselves in, GP Introductory Meetings (GPIM) are currently held at police stations. School representatives are invited to sit in for the briefing. With this move, we saw an increase in involvement and interaction between our counsellors and school authorities. This provided a more holistic support for the youths.

A total number of 95 youths were referred from Jun 2012 to Jul 2013.

The overarching theme of “Who Am I In This World”, our school holiday programme, focused on the developmental needs of youths. Groupwork, experiential and enrichment activities were the channels through which youths learnt self-awareness and practical life skills. In addition, family counselling sessions were also conducted.

The Youth Camp which was held at Sentosa in Dec 2012 was innovative, as the youths took up roles of Mission Spies using the concept of the popular Korean game show, “Running Man.”

YOUth SerViCeS

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The youths were also treated to movies like “Man of Steel”. Facilitators helped draw inferences from the movie to the overall theme of “Who Am I In This World”.

For the Community Service Project held in late 2012, the youths went to the Hospice Care Association to share games and performances with their residents. The seniors were delighted with their presence.

In June of 2013, a collection for old clothes and newspaper was held at several blocks around Jurong West. Prior to collection day, youths were required to visit residents to publicise the event. This project taught the youths how to engage people in a pleasant manner. A total of $268.70 was raised which was donated to Breakthrough Missions for their work with ex-drug addicts and inmates.

A visit was also made to the Breakthrough Missions Halfway House where the youths were introduced to the living conditions of the residents and its programmes. Residents shared their life stories and warned them against drug-related crimes.

Two talks were conducted for 19 parents in December 2012 and June 2013. Topics included “The Importance of Showing Care Before Discipline” and “Letting Go”. There was also a Parent-Teen Bonding Session for both parents and youths to learn communication skills.

Our new Hi-Flier programme was launched in April 2013 with one of the local schools and the feedback is promising.

Through the Guidance Programme (GP), families and youths were beginning to make honest efforts to learn to care for and support each other. It was also heartening that youths were making headway in terms of learning about self-worth and sound values.

HI-FLIER Due to the decommissioning of our high ropes structure on Aug 12 2012, we were forced to rethink the aims and objectives of the Hi-Flier programme and how we could still reach out to schools in the area.

First of all, we needed a programme that would appeal to youths who were under performing at school or in danger of dropping out of the school system altogether. Secondly, we wanted to use a range of different activities to connect with these youths and help address their needs. Lastly, we wanted to work with youths in groups of about 8 to 10 over a period of time in a productive manner.

From these decisions was birthed the new Hi-Flier programme consisting of three half-day activities over a period of about 10 weeks, followed by a debrief. The first two sessions would help facilitate an understanding of the youths and to assist them to contemplate the direction their lives were heading. The last session would give the youths an opportunity to meet and hear from people who have faced and overcame difficult life


struggles. Lastly, the debrief session would include a reflection of the earlier experiences and what it meant to them personally.

Our new Hi-Flier programme was launched in April 2013 with one of the local schools and the feedback is promising.

PROJECT YO! (YOUTH OUTREACH)Project YO! (Youth Outreach) is a vital part of our youth programme to reach out to and engage at-risk youths in the Jurong community to realise their strengths and potential. We empower the youths to take the necessary steps in making quality choices in their daily lives so that they can become a positive influence in their community.

TGIF (Thank God it’s Friday)Our drop-in centre for youths in the community provides a safe place to hang out and build meaningful friendships every Friday evening. TGIF also offers youths relevant workshops and activities that help them in their personal development.

• In March 2013, we collaborated with a NTU volunteer student group to run an anti-smoking programme. We also emphasised the importance of support for each other to help overcome smoking. The youths found the programme enjoyable and at the same time appreciated the importance of working as a team.

• During the December school holidays an overnight cycling event at the East Coast Park was organised. For the 25 youths participants, it was their first night cycling experience. New friendships and teamwork were forged during the event. Some bicycles broke down along the way and a few youths took the initiative to help push these through the night so that the entire team could reach its destination.

To date, 122 youths came to the TGIF with an average weekly attendance of 20 youths.

Lakeside BasketballLakeside Basketball aims to connect with and empower at-risk youths through weekly basketball sessions. We identify and engage youths who are potential school drop-outs, gang members and/or are involved with drugs or underage smoking. Lakeside Basketball provides a healthy platform for youths to develop sportsmanship, discover their potential and improve their physical wellness. It is also an effective way for them to build friendships and social support.

• Jurong Green Community Centre is the home ground for the games. Located in the middle of 5 secondary schools, the indoor basketball court is a strategic place to bring together youths with a common passion.

• Due to overwhelming demand, the fortnightly sessions were changed to weekly ones. There was also intentional contact time with some of the youths over meals where they were less reserved and guarded and more open to talking about their lives.

• The weekly attendance averaged 30.

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In June 2013, we organised a basketball tournament in partnership with students from the United World College South East Asia. It was a great success! About 70 youths were involved. Team spirit and great passion were displayed during the tournament. Our youths were given the opportunity to showcase their skills and learnt to work as a team in order to finish strong in the tournament. New friendships were formed and the participants learnt much about sportsmanship. We are very appreciative of the volunteers from UWC who displayed a strong sense of responsibility and tremendous initiative.

In addition, the youths attended basketball games at the Singapore Indoor Stadium to watch professional players in action. The staff also had a wonderful time bonding with them during these games.

Some of the youths also participated in TGIF. This was very encouraging for the staff as it demonstrated that our outreach efforts were beginning to bear fruits.

SCHOOL SOCIAL WORK (SSW)School social work forms a liaison between the school, family and community agencies in helping children at risk reach their full developmental potential. Lakeside works with at-risk youths who face challenges that hinder their academic progress by addressing underlying social, emotional and psychological issues.

Lakeside’s own initiative includes OPAL (Outreach to Peers for Active Learning), with individual/family counselling and talks/workshops for both teachers and parents. This year our programme has expanded to meet the changing needs of youths in 7 secondary schools and 4 primary schools.

In addition, we also offered Enhanced Step-Up (ESU) for youths at risk of dropping out of school. ESU provides individual and family counselling, case management, consultations and case conferences with school personnel and also group work. Two secondary schools and one primary school were served under ESU.

The total number of students who attended our group work was 36 and the total number of counselling cases was 23.

STREETWISE PROGRAMME (SWP)A total of 28 youths participated in the Streetwise Programme (SWP) between August 2012 and July 2013.

This programme seeks to help youths break away from gang involvement. It also teaches them skills to manage challenges in life.

CounsellingIndividual sessions with the youths were conducted fortnightly. Interacting with the youths over a game of table tennis or billiards has proved to be effective in building rapport. Family


counselling sessions were also conducted once a month which has helped to improve understanding and communication between the youths and their parents.

Parenting WorkshopParenting Workshops were held in December 2012 and June 2013 to provide opportunities for parents to reflect on their parenting styles and how these affected their teens. The parents learnt to set limits with appropriate consequences to help their teens develop responsibility.

Sports and Outdoor Activities The youths were engaged in basketball and street soccer which provided them with a healthy outlet for stress management. These activities were also enjoyable and helped to build teamwork and confidence in the youths.

Service Learning In June 2013, the youths were given an opportunity to serve the elderly at St. Joseph’s Home. This outing allowed them to demonstrate empathy and care for the elderly.

Group WorkThis was held every fortnight and helped youths acquire the necessary knowledge and skills to deal with their problems through a variety of in-depth discussions and other activities. Topics covered included gang-related issues, self-esteem, goal setting, anger management and relationships.

Friendly Basketball Match with another SWP AgencyIn June 2013, we organised a friendly basketball match that included youths from the Youth Guidance Outreach Services (YGOS). This provided an opportunity for our youths to have fun and to learn to work together as a team.

One Day Camp A one day combined Youth Camp at Sentosa was organised in December 2012 with the aim of helping youths to identify as well as build on their strengths and to appreciate their own uniqueness.

Visit to Breakthrough Missions Halfway HouseTwo visits to Breakthrough Missions Halfway House were made in November 2012 and June 2013. During these visits, many youths were encouraged and inspired by the testimonies of some ex-offenders, many of whom were also ex-gang members. On the whole, the youths became more aware of the serious consequences of gang involvement and also more committed not to engage in such activities.

Christmas CelebrationA mini celebration was organised for our youths in December 2012 as it was also the final session of the year. The youths appreciated the Christmas celebration and the spirit of goodwill.

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Family Life Services encompasses Family/Parenting and Marriage Preparation/Enrichment. Between August 2012 - July 2013, several programmes were rolled out to empower and enrich family and couple life.

MARRIAGE PREPARATION/ENRICHMENTThis year, initiatives were introduced enabling us to reach more couples build resilient marriages.

LOVE Notes In partnership with Marriage Central, Lakeside conducted a two-evening marriage enrichment workshop, entitled LOVE Notes. Marriage Central invited well-known author Bill and Pam Farrel who designed this interactive video-based programme, written in the Singapore context. Family life educators from Lakeside were also trained by these experts to facilitate this unique programme, tailored for soon-to-weds and newly-wed couples. The workshop was conducted twice, one for our casework clients and another for FiT Shelter clients, reaching out to a total of 10 couples.

Public TalksLakeside continues to reach out to the wider audience through public talks at the Jurong Regional Library. The talk on “Secrets to Effective Couple Parenting for the 21st Century Parents” attracted about 48 participants.

Media and PartnersOn 30 August 2012, we were invited by 93.8 Live “Parenting Made Easy” to share with listeners tips on how to effectively parent as a couple.

We also contributed an article to Marriage Central’s online resource entitled “Making Cents of the Singapore Dream”. The article shares with couples how to manage financial expectations.

FAMILY LIFE EDUCATIONIt has been an enriching experience for Lakeside to empower many parents through our talks and workshops in the past year. One of the public talks we conducted was to residents of the Jurong Spring Community. Parents, together with their children who were recipients of the Edusave Award, attended a talk to learn to communicate effectively with their children. It was heart warming to note that a total of 500 parents were present during the talk.

For the third consecutive year, we conducted a talk to needy families in Taman Jurong during the FAMFIESTA Annual Camp in June. We were encouraged by the positive feedback from participants. We were also invited by Shell Chemicals Singapore to conduct a “Work-Life Balance” Talk to their staff. More than 50 staff signed up for the “Lunch and Learn” initiative started by Shell Jurong Island.

Besides these talks, we also conducted in-house parenting talks to our clients at Lakeside. A total of 717 parents attended talks on topics ranging from money matters to building family relationships.

FAMilY liFe And SeniOrS


Dates Topic No. of Participants

8 Dec 12Building a Stronger Relationship with your Teen

30

10 Dec 12How to Build a Fun, Dynamic and Happy Family

70

10 Dec 12 Money Matters! 70

12 Jan 13 Communication Skills 500

13 Apr 13 Connected Parents: Connected Kids 10

8 June 13 Building a Strong and Resilient Family 12

8 June 13Letting Go: Building Resilient Youths in the 21st Century (In English and Mandarin)

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Parenting Talks and Workshops conducted:

ACTIVE SENIORS’ CLUBThis year talks, activities and excursions were organised for our seniors, in collaboration with various corporations and volunteers.

Dates Topic No. of Participants

25 Oct 12Tour of Changi Airport & lunch at Dignity Kitchen

25

23 Nov 12Hort Park Outing & Health Exercise by Procter & Gamble

26

15 Dec 12Christmas Celebrations by Agape Methodist Church

48

24 Jan 13 Jurong Bird Park Outing 22

21 Feb 13Chinese New Year Home Visitation (3 families)

6

28 Mar 13 Talk on How to Prevent Falls 42

25 Apr 13 Sentosa Boardwalk & Vivo City Lunch 22

18 May 13Parents’ Night Dinner by Agape Methodist Church

105

23May 13Health talk on Flu Prevention by Health Promotion Board

63

29 May 13 River Safari by Singapore Press Holdings 10

19 Jun 13 Basic Internet Training For Elderly by IBM 9

13 Jul 131 day Johor Tour: Kampong Durian Fiesta & Shopping by Agape Methodist Church

19

25 Jul 13 Art & Craft 23

Regular Events Average

Every Thursday English Class (30 sessions per year) 30

Quarterly Birthday Parties 40

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By 2030, one-fifth of Singapore’s population will be above 65 years old and the number of seniors living alone is likely to increase from the current 35,000 to 83,000. Statistics has shown that these seniors will be living longer, able to be productive at work for a longer period of time, have higher education and will be more IT savvy. However, seniors with dementia and depression are on the rise too.

In view of these trends, our seniors’ programme is designed to “Empower seniors through greater participation in meaningful activities, leveraging on their strengths through training and opportunities to contribute to the community”.

Through our weekly English lessons, regular outdoor activities and special talks, we help about 70 seniors improve their

social, physical and emotional well being as well as their family relationships.

Our English programme has been well received and serves an average of 30 seniors a week. Talks on physical and emotional health were conducted every quarter. Birthdays were also celebrated quarterly with the sharing of home-cooked food. We were also blessed with many corporate volunteers who have greatly enriched the experiences of the elderly with excursions.

Annual events such as Parents’ Night and Christmas Celebrations were held to provide opportunities for the seniors and their families to come together.

Our English programme has been well received and serves an average of 30 seniors a week.


FAMILIES-IN-PROGRESS PROGRAMMEThe period August 2012 – July 2013, saw various companies, sponsors and schools working together with Lakeside Family Services in extending community outreach to needy families in Jurong.

Sponsorship was received in the form of food rations and food hampers during the various festivals. Student volunteers from secondary and tertiary institutions were also invaluable to many of our programmes.

A major contributor with active staff participation was Far East Organization. Needy families were treated to a movie screening, a 2-nights Hotel Staycation and a Back-to-School Event in 2012.

In 2013, Far East Organization sponsored a Back-to-Basics Workshop for Primary 4-6 students. They engaged trainers from Adam Khoo for our Secondary 1-2 students and their parents to encourage them to believe in their children’s potential. This

was followed by an outing to Sentosa for the participants. In Jun 2013, hundreds of needy families were also invited to an excursion to the Gardens by the Bay benefitting from their generosity.

Without these caring corporations and their passionate staff’s contributions in effort, time and money, many events for our needy families will not have been possible. TJ HAVENWe serve the needs of the incarcerated in many different ways.

Resettlement Programme (ReP)The ReP prepares selected short-sentence inmates to be re-integrated back to society upon their release. Our staff team conducted group work on Brief Intervention (BI) with inmates with 28 runs for the year. This is a hands-on psycho-educational training and initial hand-holding by our staff.

SpeCiAliSed SerViCeS

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Inmates Helped193 inmates received counselling through the Individualized Service Plan (ISP). Upon their release, many were followed up by our social workers.

Lives Touched & Changed1) After a family session with our social worker, a 57 year-

old ex-inmate was reunited with his family after a 10-year imprisonment.

2) Upon his caseworker’s recommendation, a 24 year-old ex-inmate, ex-gang member was awarded the Yellow Ribbon Fund STAR Bursary to resume his law studies at a local polytechnic.

Mother’s Day CelebrationThis is an annual event that brings together TJ Haven clients & their families to honour mothers for their dedication & sacrifices made. A total of 16 mothers & 31 children attended this celebration

Tele-visitOur tele-visit service caters to families with loved ones in prison. These families find it difficult to travel to tele-visit centres provided by the Singapore Prison Service (SPS) in Changi. There were a total of 1,397 televisits, including 221 new sessions for the year.

A Needs Assessment survey has started since September 2012 to identify the various needs of Televisitors so that we can better serve them.

Tuition PlusWe have about 15 students who attend tuition at Taman Jurong centre every Wednesday afternoon on a regular basis. Children, whose parents have been incarcerated, are coached in their studies by student volunteers from ACJC, Pioneer Junior College and ACS Independent under the guidance of a Lead Tutor, Mrs Chng.

Volunteers from Raffles Girls’ School also organised enrichment programmes and outings for these children as well as monitor their progress.

A significant milestone was when a student managed to pass her PSLE, on her second attempt, after attending our tuition programme for a year. We were much encouraged by the card she wrote to the tutor and volunteers to thank them for their help. She is now in secondary one.


Enrichment Programme for the Tuition Plus Students:

1) On 29 August 2012, about 10 students took part in a workshop organised by the Singapore Art Museum (SAM). For many of them, it was the first time they were exposed to contemporary artwork.

2) On 12 Jan 2013, about 6 students were invited to the Official launch of the Taman Jurong Gallery organised by SAM. They were interviewed about their artwork which was displayed at the gallery and had photographs taken with the Member of Parliament, Taman Jurong.

3) On 18 Feb. 2013, about 5 Chinese students attended the Chinese New Year’s celebration sponsored by Credit Suisse. It allowed students from less privileged families to have a wonderful time of celebration together.

4) Many of the Tuition Plus students were involved in the Adam Khoo’s programme which provided invaluable insights into learning. This was conducted in April 2013.

5) 11 May 2013 was our Mother’s Day celebration. 23 children were involved in the activities arranged by volunteers from Singapore Polytechnic. They made appreciation cards and gave testimonies about their mothers’ devotion to them. It was a memorable time for the children and their mothers.

6) On 11 June 2013, ACJC student volunteers organised an enrichment programme to help 17 of our students discover and develop their strengths. The session served as food for thought for our students as they reflected on their potential.

Talks for Taman Jurong Haven, TJHFinancial Literacy talks for needy families were conducted on 11 June 2013 and 5 July 2013 with 19 and 10 participants respectively.

The needy families found the talks beneficial and our caseworkers have continued to help our clients put into practice what they had learnt about financial management.

Rainbows ProgrammeDuring the period 19 Nov-4 Dec 2012, 10 children aged 10-12 who were going through grief and loss of parents through incarceration, divorce or death were helped to cope through the Rainbows programme which provides an avenue for them to talk about their pain.

Initially, the children were reluctant to speak up but their feedback at the end was positive and they requested to continue with the programme.

MOTHERS’ SUPPORT GROUP The Mother’s Support Group (MSG) is a weekly programme providing a safe environment for stay-home mothers and homemakers for mutual support, growth and accountability.

This year, around 20 mothers participated in weekly activities organised by our staff. These included monthly birthday celebrations, outings and picnics at East Coast Park and West Coast Park, where family members were invited along. In addition, Mandarin classes and life skills workshops were also conducted for these mothers as part of their continuing education.

We wish to specially thank the mothers who volunteered to sew a large and colourful quilt to commemorate Lakeside Family Services’ 20th anniversary. This was proudly presented to DPM Mr Tharman Shanmugaratnam, our Guest-of-Honour at the Anniversary dinner.

It was indeed a meaningful year for the mothers as they built rapport during our weekly meetings and continue to support each other emotionally.

FAMILIES-IN-TRANSITION (FiT) SHELTERThe Families-in-transition (FiT) shelter continued its service of providing temporary shelter for homeless and displaced families. For the fourth year, many homeless families across Singapore, especially those with young children and the elderly have received shelter at FiT.

1 9

KidsREAD ClubThis year’s KidsREAD Club at the FiT Shelter for Shelter children aged 4-6 years old, welcomed children in the IRH (Interim Rental Housing) as well. The love of reading and good reading habits were cultivated among 10 young children through storytelling and crafts. It was also an opportunity for them to interact with children from different races from an early age. The KidsREAD Club is carried out in collaboration with our Children Services and dedicated volunteers and is an example of the type of integrated service Lakeside provides.

Violin Classes Held at Shelter Office for FIT ChildrenThe violin class was another collaboration of FiT with the Creative Arts Programme in our Children Services. It was a 6-month elementary course with 2 volunteer-instructors from the Tong Ming Xi Gallery. Every Saturday from 9.30am to 11.30am, Mr Jun Qiang and Ms Siew Jia instructed keen ‘violinists’ on the basics of violin-playing. Violins of different sizes were also donated by Tong Ming Xi Gallery.

Eight out of 16 students completed the course. They worked very hard and performed in front of their families at FiT Family Bonding Day on 17 August 2013.

One highlight for them was to attend a concert by the Singapore Symphony Orchestra (SSO) at the Republic Polytechnic on 16 March 2013. The concert featured Vivaldi- Ring of Mystery. Our students were so inspired that some of them signed up for additional classes with our Creative Arts Programme.

FiT Tuition ProgrammeThe FiT Tuition Programme (2013) motivates children from homeless families, aged 7- 14 years old, to learn using fun-filled activities. We have been blessed by a team of 7 dedicated volunteers from Pioneer Junior College, who are regular and committed to providing tuition to our children. Sessions are every Wednesday afternoon and at least 8 children attend on a regular basis.

The children worked on interesting games and worksheets at tuition. Stickers and small tokens serve as incentives for neatly completed work and regular attendance. Parents informed us that their children looked forward to this additional coaching by their ‘big brothers and big sisters’.

Children Art Touch Programme This program was conducted during the school holidays, from 17-21 June 2013 for 36 children aged 7-12 years old. The theme of the 5-day program was “Strengthening Emotional Literacy Through Arts and Recreation”. The activities provided the children with a venue to express their emotions. They also learnt about values, relationship-building and good behaviour.

Activities included an emotion-check, stress management, and a healthy self-image. The children were excited by the hands-on activities which included competitions, exercises and performances. They were all duly recognised at the closing ceremony.

A big encouragement was when a parent of one of the participants confided to his caseworker that his daughter’s teacher noticed a remarkable difference in her behaviour after the June holidays. She was more confident and showed enthusiasm in her studies.

The girl had won first prize at our Art competition during the June programme!


Youth Club A Youth Club in FIT shelter was launched this year with more than 30 youths in attendance. The youths made new friends through sports, storytelling and board games. Volunteers from Healthserve played a vital role to inculcate good manners and help boost self-esteem in the youths. We are greatly indebted to them for their selfless service.

ManAge – Men’s Support Group for FIT Male Shelter ResidentsThis programme was first launched on 2 February 2012 at our shelter office to equip men with life-skills during their stay at the shelter, the 8-sessions workshop was conducted by volunteer-trainers together with FIT staff on Thursday evenings. Some topics included Financial Management, Family Stories through A Family Photo and a Focus on Personal Growth.

Generally, the workshops were well received by our male residents as they interacted freely over KFC dinners and hot drinks. Some shared freely of their own pain and struggles. Others preferred to remain quiet; content to listen to somebody else’s life story.

Our volunteer-trainers challenged the men to make positive changes in their personal as well as family life.

Some highlights included: On-the-Spot Photo-taking of the families at the shelter, an overnight fishing trip to St John’s

Island on 3 March 2012 and a Family-Get-Together. The latest celebration was held on 17 August during our Family Bonding Day.

Beginning 14 September 2013, ManAge has taken on a new name, Breakthrough. Breakthrough is an open group comprising of 6 workshops for all male residents from our FiT Shelter running on alternate Saturdays.

We are grateful to our volunteer-trainers who have been working closely with the FiT Shelter team in making a positive impact to the lives of displaced families.

2 1

Centre / Caseload

Casesc/f

Jul 12

New cases Aug 2012 - Jul 13

Total CasesAug 2012 - Jul 13

Total CasesAug 2011 - Jul 12

Increase in Caseload (%)

JW 512 477 989 898 91 (10%)

TJ 317 201 518 464 54 (11%)

JE 286 410 696 577 119 (21%)

Total 1115 1088 2203 1939 264 (14%)

CASewOrk And COUnSelling

SerViCeS


Types of Cases Handled

*Based on the NCSS Quarterly Submissions (Jun 2012 - July 2013)

Case Type/Centre JE JW TJ Total

Elderly 7 14 5 26

Employment 9 1 4 14

Family conflict 49 30 19 98

Financial issues 278 550 313 1141

Family violence 5 31 16 52

Interpersonal 17 41 7 65

Mental Health 40 47 19 106

Marital 96 65 31 192

Parenting 69 98 23 190

Shelter/Housing 59 60 57 176

Youth Issues 22 15 8 45

Health issues 1 7 5 13

Partner Violence 7 10 1 18

Gambling 0 6 0 6

Others 37 14 10 61

Total 696 989 518 2203

Observations and trendsCaseload increase

In the past year, the caseload for each centre has seen an increase, by 10% at our Jurong West Centre, 11% at our Taman Jurong Centre and 21% at our Jurong East Centre respectively. In total there was an average increase of 14% for the 3 centres.

The Jurong East caseload came mainly from a substantial increase in clients seeking financial aid. Cumulatively for the 3 centres, there were 201 new financial cases. They qualified for assistance under the Student Care Fee Assistance (SCFA), School Pocket Money Fund (SPMF) for ITE/Polytechnic students and various financial assistance schemes for the shelter cases.

In the past year, the caseload for each centre has seen an increase, by 10% at our Jurong West Centre, 11% at our Taman Jurong Centre and 21% at our Jurong East Centre respectively.

2 3

2013 saw a large increase of volunteers from our corporate partners. Our existing partners (Shell Jurong Island, HBSC Bank, Far East Organization) strengthened their community involvement with Lakeside while new corporates such as FITCH Design, Procter & Gamble, Levi Strauss & Co., Schaefer, Cummins and Jaya Holdings joined in serving the Jurong community.

United World College (Dover Campus) and ISS International School Singapore worked with the children from the Reading Programme as well as youths in Basketball Outreach. The International Community School conducted enrichment classes for children under FiT programme on alternate Saturdays, while Pioneer Junior College anchored the Tuition programme for children from the FiT Shelter and Families in Progress.

Gospel Light Christian Church and Angora Brethren Chapel reached out to the children through homework help, camps and other activities.

Status Update for Lakeside Family Services - Volunteers

For the period 1 Aug 2012 to 30 June 2013

Total number of active volunteers :

985

Volunteers by Sectors

Institutions 279

Partners83

Individuals65

Corporates558

VOlUnteer MAnAgeMent

And deVelOpMent


Status Update for Lakeside Family Services - Volunteers

For the period 1 Aug 2012 to 30 June 2013

Total number of active volunteers :

985

*Includes Tele-visit, Charity Golf Tournament, and episodic events

Volunteers by Service Areas500

400

300

200

100

ASC

17

427

206

95 107

13 1551

32 22

BASC

- JW

BASC

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FiT

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2 5

Provisions for Lakeside came through various sources such as the government, statutory boards, as well as donations from individuals, corporates and religious institutions, foundations, and the public. Donations totalled $988,000 for the year.

This has been a joyous and rewarding year as we saw our financial needs being met through major fundraising projects that were organised in conjunction with Lakeside’s 20th Anniversary celebrations.

The 20th Anniversary Charity Golf Tournament 2013 was held on 3 May 2013 at the Jurong Country Club. A total of 144 golfers participated in this event, which raised a total of $200,000 in donations. Mr David Ong, Member of Parliament for Jurong GRC and Advisor to Jurong GRC GROs (Bukit Batok) was the Guest-of-Honour.

Lakeside Family Services was also a grateful beneficiary of the Far East Organization Albert Goh Cup 2013, Singapore Island Country Club May Day Charity 2013, Jurong Country Club Charity Golf 2013, as well as the Jurong Lake Run 2013 themed ‘Running As One – More than Just a Run’.

SpOnSOrShip And

FUndrAiSing


COUNSELLING$2,927,00038%

SCHOOL POCKET MONEY

$577,0007%

BEFORE AFTER SCHOOL CARE

$782,00010%

OTHER PROGRAMMES & SERVICES

$834,00011% CHILDREN &

YOUTH SERVICES$414,0005% TRANSFER TO

ACCUMULATED FUND$2,240,00029%

GOVERNMENT GRANTS$4,175,00054%

BEFORE AFTER

SCHOOLCARE

$731,0009%

OTHER PROGRAMMES

& SERVICES$935,000

12%

CHILDREN & YOUTH SERVICES

$308,0004%

OTHER INCOME$60,0001%

DONATIONS$988,00013%

SCHOOL POCKET MONEY$577,0007%

1. There are no employees with emoluments above $120,000 p.a. The income of the top three executives of the centre lies in the band of $90,000 - $120,000 p.a.

2. Management Committee members do not receive remuneration and benefits for their services. 3. Lakeside’s policy is for all staff and Management Committee members to make an annual declaration of potential conflicts of interest. 4. The procedures for handling all conflicts of interest are documented in Lakeside’s Policy on Conflict of Interest. 5. Lakeside’s Reserves Policy is to have a maximum of two years’ operating expenses in reserve. Any amount in excess of this is to be used

in new programmes and services, given to other charities with a similar mission, or used to start another charity.6. Our banks are United Overseas Bank, Development Bank of Singapore, CIMB Bank Berhad and UBS AG.7. Our auditors are Tan & Teh, Public Accountants and Chartered Accountants.

SOURCES OF FUNDS

Total $7,774,000All figures are rounded to the nearest $’000

USES OF FUNDS

Total $7,774,000All figures are rounded to the nearest $’000

SOUrCeS & USeS

OF FUndS

2 7

*Appointed in 2011.

Executive Director: Teo Tee LoonDirectors: Chia Lay Lian (Family Services), Edwin Quek (Counselling & Family Life)Assistant Directors: Philip Chia (Sponsorships), Belinda Koh (Assistant Head, Casework & Counselling), Lim Geok Huat (Specialised Services)Senior Counsellors: Steve Boey, Cheong Mun Yee, Chong Lai Ha, Jacqueline Heng Counsellors: Bin Juat Wah, Simon John Bongard, Albina Chan, Christine Cheong, Willie Chien, Alyssa Chong, Wendy Koh, Joyce Lim, Diana Low, Diana Ngien, Theresa Pong, Vani Saminathan, Alice Tien, Sherin JohnsonSenior Social Workers: Choi Ting Chun, Diana Tan, Vincent WeeSocial Workers: Rachel Bansan, Andrew Chong, Christopher Chua, Milagros Simeon Dacwag, Goh Guan Zhen, Richy Hay, Elaine Lee, Lin Xiaohui, Liu Pek Kuan, Jasmine Loh, Ame-Phil C. Osorio, Eileen Peh, Vanessa Vasquez Varga, James YewSocial Work Associates: Eunice Ho, Mei Shuying, Kathy Mun, Tan Thiam Nguan, Jaclyn Tan, Weevyn ToReading Specialist: Cate TanProgramme Coordinator: Magdelene WeeAssociate Counsellors: Chiam Ling Ling, Vincent Law, Lee Wei Ling, Ow Chee Kee, Phoon Kum Yuen, Jeanie So,

Wendy YeapFinance Manager: Tay Peck NgohAccounts Executive: Chloe Ngang, Claudette SaavedraAccounts Assistant: Adeline KooHuman Resource Executive: Grace SamuelSenior Administrative Executive: Charles WijayaAdministrative Assistants: Gan Seok Loo (FiT Shelter), Grace Koh (Jurong East), Rosalind Mok (Jurong West), Elsie Tan (Jurong West), Miranda Suen (Taman Jurong), Lilian Leow (Taman Jurong)Community Partnerships Manager: Grace TanCommunity Partnerships Executive: Paul HuanCommunity Partnerships and Volunteer Management Executive: Alvin TeoHead, BASC: Violet SimAssistant Head, BASC East: Faith KwanAssistant Head, BASC West: Phoebe LeongSenior Teachers: Lydia Lau, Christine Lee, Shirley Lee, Low Boon Poh, Soh Wai Kee, Teh Puay HuaTeachers: Desmond Au, Chan Kam Fong, Doris Ho Sze Man, Florence Lim, Fiona Lum, Catherine Nai,

Neo Jia Hui, Cassandra Ng, Pang Ngan, Betty Soh, Serene Soo, Andreanna Angeline Stewart, Teo Hsia Hui, Yeo Siew KhimCooks / Kitchen Helpers: Ang Ah Lek, Chia Kim Lian, Chong Yuit Thim, Kwan Thai Moon, Looi Li Nar, Ong Peck ChooCleaners: Rusnah Bte Adan (Taman Jurong), Sim Ah Huay (Jurong East), Tan Choon Gek (Jurong West),

Tan Beng Hong, Tien Choon Hua

Chairman Andrew Tay DirectorVice-Chairman Ng Wai King Advocate and Solicitor/ Managing PartnerSecretary Ho Li Peng Corporate TrainerTreasurer Tan Wee Fong AccountantAssistant Treasurer David Ng Executive DirectorMember Cheong Poh Kin Chief Investment OfficerMember Dr Kan Wei Seng John Chief Information OfficerMember Lee Chong Min Managing PartnerMember Ow Chee Kee Civil EngineerMember Jimmy Png Group Manager, Operational Excellence and HSEMember Dr Tan Hai Meng Senior Vice PresidentEx-offico Rev Vincent Goh Pastor-in-charge, Agape Methodist ChurchEx-officio Teo Tee Loon Executive Director

DESIGNATION NAME OCCUPATION

Management Committee*

Staff


FAMILY SERVICESLAKESIDE

partner Us reSpOnSe FOrM

Mr/Mrs/Ms/Mdm/Dr/Prof or Company# ________________________

Name _________________________________________________

NRIC/FIN/UEN No _______________________________________

Address _______________________________________________

___________________________________________ S ( )

Date of Birth ___________________________________ Sex: M/F#

Contact _________________ (Home) __________________(Office)

________________________________________________ (Mobile)

Occupation _____________________________________________

Email __________________________________________________

I would like to

Sponsor a needy child at the Before & After School Care with

a monthly gift of $____________________________

(operating cost per child is $300 per month)

Volunteer with Lakeside Family Services

I am pleased to make a contribution of the following amount

One Time Donation

$500 $250 $150 $100 $50

Other Amount _________________________________________

Monthly Donation

$100 $80 $50 $20 $10

Other Amount _________________________________________

I would like to make my donation through

Cheque No ____________________ Bank __________________

(Please make cheque payable to “Lakeside Family Services”)

Online donation (www.sggives.org/lfc)

GIRO (Please complete form below)

Please be assured that your personal information will be kept strictly confidential. Your personal donation is eligible for two and a half times tax deduction. Please provide us your particulars, especially your NRIC/FIN No for submission to Inland Revenue Authority of Singapore for automatic tax deduction. For non-individual donors, please provide UEN No. Thank you.

girO AppliCAtiOn FOrM

pArt 1: FOr dOnOr’S COMpletiOn

pArt 2: FOr lAkeSide FAMilY SerViCeS’ COMpletiOn pArt 3: FOr BAnk’S COMpletiOn

Date ___________________________________________________

To: (Name of Bank) _______________________________________

Branch ________________________________________________

My/Our# Name(s) (as in account) ___________________________

Monthly Donation (payment limit) $ __________________________

My/Our# Account Number: _________________________________

My/Our# Contact (Tel/Fax) No(s) ____________________________

1) I/We# hereby instruct you to process Lakeside Family Services’ instructions to debit my/our# account. 2) You are entitled to reject Lakeside Family Services’ debit instruction if my/our# account does not have sufficient funds and charge me/

us# a fee for this. You may also, at your discretion, allow the debit even if this results in an overdraft on the account and impose charges accordingly.

3) This authorisation will remain in force throughout the deduction period stated, or until it is terminated by your written notice sent to my/our# address last known to you or upon receipt of my/our# written revocation through Lakeside Family Services.

Name of Billing Organisation: Lakeside Family Services

Customer Name _________________________________________

NRIC/FIN No ___________________________________________

My/Our Company Stamp/Signature(s)/Thumbprint(s) # (as in bank’s record)

Bank Branch Lakeside Family Services’ A/C No

7 3 7 5 0 3 5 9 9 5 - 3 4 0 5 8 7 - 0

Bank Branch Account No to be debited

Lakeside Family Services’ Donor Ref No

To: Lakeside Family Services

This application is hereby rejected (please tick) for the following

reason(s):

[ ] Signature/Thumbprint # differs from Bank’s/Finance Co’s records

[ ] Wrong account number

[ ] Signature/Thumbprint * incomplete/unclear #

[ ] Amendments not countersigned by customer

[ ] Account operated by signature/thumbprint #

[ ] Others: ____________________________* For thumbprints, please go to the branch with your identification documents#Please delete where inapplicable

PLEA

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Postage will be paid by addressee.

For posting in Singapore

only.BUSINESS REPLY SERVICE PERMIT NO. 08310

LAKESIDE FAMILY SERVICES 21 Yung Ho Road, #03-01

The Agape,Singapore 618593

Please fold along the dotted line

A registered charity:

Please fold along the dotted line

Mr Tharman Shanmugaratnam, Deputy Prime Minister and Minister for Finance, Member of Parliament for Jurong GRC and Advisor to Jurong GRC GROs (Taman Jurong)

MG (NS) Chan Chun Sing, Minister for Social and Family Development and Second Minister for Defence, and Member of Parliament for Tanjong Pagar GRC (Buona Vista)

Ms Grace Fu Hai Yien, Minister, Prime Minister’s Office, Second Minister for the Environment and Water Resources, Second Minister for Foreign Affairs, Member of Parliament for Yuhua SMC and Advisor to Yuhua GROs

Dr Amy Khor, Senior Minister of State, Ministry of Health and Ministry of Manpower, Mayor of South West District, Deputy Government Whip, Member of Parliament for Hong Kah North SMC and Advisor to Hong Kah North GROs

Mr Desmond Lee Ti-Seng, Minister of State, Ministry of National Development, Member of Parliament for Jurong GRC and Advisor to Jurong GRC GROs (Jurong Spring)

Mr Lawrence Wong, Acting Minister for Culture, Community and Youth, and Senior Minister of State, Ministry of Communications and Information, Member of Parliament for West Coast GRC and Advisor to Boon Lay GROs

Mdm Halimah Yacob, Speaker of Parliament, Member of Parliament for Jurong GRC and Advisor to Jurong GRC GROs (Bukit Batok East)

Mr Ang Wei Neng, Member of Parliament for Jurong GRC and Advisor to Jurong GRC GROs (Jurong Central)

Mr David Ong, Member of Parliament for Jurong GRC and Advisor to Jurong GRC GROs (Bukit Batok)

ACI SingaporeAdam Khoo Learning Technologies Pte LtdAgape Methodist ChurchAgility International Logistics Pte LtdAmerican Bureau of ShippingAnglo-Chinese Junior CollegeAnglo-Chinese School (Independent)Anglo-Chinese School (International)Angora Brethren ChapelArts Associate Company Pte LtdASPone Singapore Pte LtdAurise Pte Ltd BASF The Chemical Company Barker Road Methodist ChurchBayshore Green Pte LtdBGC Partners (Singapore) LtdBoon Lay Secondary SchoolBreakthrough MissionsBukit Batok Citizens’ Consultative CommitteeBukit Batok East Citizens’ Consultative CommitteeBukit Batok Secondary SchoolCargotecCentral Narcotics BureauCentral Police StationCeva Logistics Singapore Pte LtdChangi Women’s PrisonChee Sang Dental Supply Co. SingaporeChew Construction & Plumbing Pte LtdChong Lee Leong Seng Co LtdChrist Methodist ChurchClementi Police DivisionClementi Town Secondary SchoolClinical and Health Psychology Centre, National

University of SingaporeClub HDBCMIA Capital Partners Pte LtdCommunity ChestConceptwerke + Design Pte LtdCreative Technology LtdCredence Partners Pte LtdCredit Suisse Group AGCrescent Girls SchoolCrossroads International Church Cummins Sales & Service Singapore Pte LtdDaimler South East Asia Pte. Ltd.Daun Consulting Singapore Private LimitedDBS Bank LtdDCG Capital Pte LtdDepartment of Psychology, National University of

Singapore

thAnk YOUDepartment of Social Work, National University of

SingaporeDepartment of Sociology, National University of

SingaporeDeutsche Bank AGDundee Marine & Industrial Services Pte LtdDymon Asia Capital (Singapore) Pte LtdEast-West Machinery & Contractors Pte LtdEBS Dealing Resources International LtdEpigram Pte LtdEpson SingaporeEtrali Singapore Pte LtdFaith Methodist ChurchFar East OrganizationFITCH Design Pte LtdForte Musicademy Pte LtdFresh Start BakeriesFotographing Perspective in SocietyFuhua Secondary SchoolGFI Group Pte LtdGolf Digest SingaporeGood One Logistics (S) Pte LtdGospel Light Christian ChurchGuangyang Secondary SchoolHealth Promotion Board SingaporeHealthserve LtdHewlett-Packard (HP) Singapore Holy Innocents’ High SchoolHong Kah Secondary SchoolHospice Care AssociationHousing and Development Board (HDB)Hope Church SingaporeThe Hongkong and Shanghai Banking Corporation

LimitedHSBC Trustee (Singapore) LimitedHua Yi Secondary SchoolHunting Energy Services Asia PacificHwa Chong InstitutionIBM Singapore Pte LtdICAP AP (Singapore) Pte LtdIndustmarine Engineers Pte LtdInstitute for Financial LiteracyInternational Community School IPC Information Systems (Singapore) Pte LtdISS International School Singapore I Theatre LtdJames Cook University SingaporeJaya Holdings LimitedJotun (Singapore) Pte LtdJumbo Valley Pte LtdJurong Central Citizens’ Consultative CommitteeJurong Country ClubJurong East Neighbourhood Police CentreJurong Green Community ClubJurong Junior CollegeJurong Lake Run 2013Jurong Primary SchoolJurong Police DivisionJurong Regional LibraryJurong Spring Citizens’ Consultative CommitteeJurong Spring Community ClubJurongville Secondary SchoolJurong West Neighbourhood Police CentreJurong West Secondary SchoolJuying Secondary SchoolKarcher South East Asia Pte LtdLee FoundationLeVeL33Levi Strauss & Co.Levi Strauss FoundationLizard Storm Pte LtdLK Ang Construction Pte Ltd The Mandy’s Pte LtdMarriage CentralMediaCorp Radio 938LIVEMellford Pte LtdMencast Offshore & Marine Pte Ltd Methodist Church Of The IncarnationMethodist Girls’ SchoolMinistry of Culture, Community and YouthMinistry of Social and Family Development Mondelēz InternationalThe MoneySENSE–Singapore Polytechnic Institute for

Financial Literacy Nan Hua High SchoolNittan Capital Singapore Pte LtdNUS High SchoolNanyang Technological UniversityNational Council of Social ServiceNational Family CouncilNational Heritage Board

National Institute of EducationNational Library BoardNational University of SingaporeNational Volunteer and Philanthropy CentreNgee Ann Development Pte LtdNgee Ann Polytechnic Lien Ying Chow LibraryNTUC Club – nEbONTUC FairPrice Foundation LimitedOversea-Chinese Banking Corporation Limited OneNine57 Pte LtdOng First Tradition Pte LtdOrchard Central SingaporePacific Radiance LtdPaya Lebar Methodist ChurchPentecost Methodist ChurchPeople’s Association (PA)Pica Digital Pte LtdPioneer Junior CollegePioneer Primary SchoolPioneer Secondary SchoolProcter & GamblePrudential Assurance Co SPLQuickstart Technology Pte LtdRaffles Girls’ School Raffles Institution Republic PolytechnicRiverhub Pte LtdRiver Valley High SchoolSaxo Capital Markets Pte LtdSentosa Golf ClubSchaefer Systems International Pte LtdSG Healthcare Pte LtdThe Shaw Foundation PteShell Chemicals Seraya Pte Ltd Shell Jurong Island Sim Law Practice LLCSinco Techonologies Pte LtdSingapore Art MuseumSingapore Bible CollegeSingapore Boys’ HomeSingapore Institute of ManagementSingapore Island Country ClubSingapore Management UniversitySingapore Men’s Health Singapore Police ForceSingapore PolytechnicSingapore Press Holdings Foundation Ltd Singapore Press Holdings LtdSingapore Prison ServiceSingapore Refining Company Private LimitedSPH Magazines Pte LtdSocial Development NetworkSouth West Community Development CouncilSt. Joseph’s HomeSt. Margaret’s Secondary School Standard Chartered BankStraits Times’ School Pocket Money FundStrato Maritime Services Pte LtdSwiber Holdings LimitedTaman Jurong Citizens’ Consultative CommitteeTaman Jurong Community ClubTan Chin Tuan FoundationTecity Management Pte LtdTFS Currencies Pte LtdTradition Singapore (Pte) LtdTricia Tan OrganizationTrioptima Asia Pacific Pte LimitedToh Kian Chui FoundationTong Ming Xi GalleryTullett Prebon (Singapore) LimitedUnited Overseas Bank LtdUOB Kay Hian Pte Ltd United Project Consultants Pte Ltd United World College of South East Asia (Dover Campus)Wartsila Singapore Pte LtdWesley Methodist ChurchWest Grove Primary SchoolWestwood Secondary SchoolWoffles Wu Aesthetic Surgery & Laser CentreWongPartnership LLPYellow Ribbon FundYouth Guidance Outreach Services (YGOS)Yuan Ching Secondary SchoolYuhua Primary SchoolYuhua Secondary SchoolAll our generous donorsAll our dedicated volunteers

Lakeside Family Services is a Member of NCSSCharity Registration No: 1294

IPC No: IPC000214 UEN: S97SS0022B

Registered Address:Blk 516, Jurong West St 52,#01-73, Singapore 640516

www.lakeside.org.sg

Taman Jurong Centre21 Yung Ho Road, #03-01The Agape, Singapore 618593Tel : 6265-6522Fax : 6265-6523Email : [email protected]

Jurong West CentreBlk 516, Jurong West St 52,#01-73, Singapore 640516Tel : 6567-1908Fax : 6565-6435Email : [email protected]

Jurong East CentreBlk 302, Jurong East St 32,#01-22, Singapore 600302Tel : 6564-9722Fax : 6564-9422Email : [email protected]

BASC Centres

Our Centres

Office hours: 9.00am to 5.30pm (Monday to Friday)

Jurong East CentreBlk 302, Jurong East St 32,#01-22, Singapore 600302Tel : 6564-9677Fax : 6564-9876Email : [email protected]

Jurong West CentreBlk 514, Jurong West St 52,#01-18, Singapore 640514Tel : 6567-7270Fax : 6896-0516Email : [email protected]

BASC hours: 7.00am to 7.00pm (Monday to Friday) 7.30am to 1.30pm (Saturday)

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