Land Registry: Digital TransformationAllison Bradbury & Rhonda Griffiths

July 2014

Land Registry Introduction

Government department created in 1862.

Registers the ownership of land and property in England and Wales.

Self-funding through the charging of fees.

Led by Chief Land Registrar and Chief Executive responsible to the Secretary of State for Business, Innovation and Skills.

Working to support economic growth and data transparency as part of the Public Data Group.

Our vision: ‘To be recognised as a world leader in the digital delivery of land registration services and in the management and reuse of land and property data.’

Number of applications 2013/1426.3m

Income 2013/14£381.3m

Proportion of land registered in England and Wales84.7%

Population served55m

Number of titles in the Land register23.9m

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Land Registry Customer Strategy

Customer satisfaction– 98% average for 2012/13

Speed of service (YTD December 2013)– 81.6% of registrations completed within 12 days– 60.3% of registrations completed on the day

received

Quality of service (YTD December 2013)– 98.4% of registrations meet internal quality

standards – 0.87% of registrations require correction

Customer teams– Almost 5,200 customers signed up to customer

team working.

“They know who you are, and if they’ve got something to ask they ring you up or email you. They’re just great.” Land Registry customer

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The Strategy

1 Our purpose

To enable the release of economic value in land & property and related data markets

2 Our vision

To be recognised as a world leader in the digital delivery of land registration services and in the management and re-use of land and property data

3 Our Business Strategy themes

Customer and Stakeholder needs

1 EfficiencyWe will unlock efficiency in the public sector and land and property market

2 DataWe will maximise the re-use of our data for the benefit of the wider economy

3 AssuranceWe will increase and extend the assurance and compliance provided to the market

Economic growth

4 CapabilityWe will grow and maximise the benefit of our organisational capability

Digital service delivery

...will drive up electronic lodgement of applications, enable self-service, re-use of data and bring significant customer benefits

70% of all applications are lodged electronically

90+% of all applications will be lodged electronically

Local Land Charges Background

The proposal

Government have confirmed that Land Registry should proceed with the legislative measures to become the sole registering authority for Local Land Charges in England and Wales, and develop a streamlined and centralised national LLC search service

The business drivers• Lack of consistency and standardisation in the

provision of Local Land Charges – Varying prices for end users– Service levels ranging from 1 day to 20 days– Formats varying from authority to authority

The policy drivers• Government’s Digital Strategy• BIS Digital Strategy• The Land Registry’s Digital Strategy

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Milestones Completed

Public consultation with end users completedPublic consultation

on LLC

A dedicated team of people have begun working with local authorities to manage the transition

Local authority engagement

Market warming day and Intellect conference heldMarket engagement

Announced in Queen’s speech 2014 and progressed through first and second readings

Legislation

Prototype completed by Land Registry for 7 local authoritiesPrototype

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The prototype

• 1 year• 7 local authorities

– Liverpool– Sefton– Denbighshire– Newark & Sherwood– Watford– Havant– Swindon

• IT build• Transfer of electronic records• Maintenance of register –

updates• Parallel processing of

searches

Prototype findings

Over 2,000 searches

completed

Over 15,000 paper records

digitised

Over 1,000 updates made to the register

Customer research

Ipsos MORI research – summer 2013

Qualitative research – 30 in depth interviews

Quantitative research – 400 customers

Focus groups– Customer– Personal search market– Local authorities– Local government

Fully support/partially support – 53% (2013) 58% (2011)Full proposal support:

Fully support/partially support – 63% (2013) 78% (2011)Confidence in LR providing service – 77% (2013) 85% (2011)

Stakeholders

Government Digital Service (GDS) transformation project

Approval• DCLG• No. 10• Cabinet Office

BIS (Department for Business, Innovation and Skills)• Local Land Charges prototype identified as one of the top 3 priorities for BIS• Forms part of the overall BIS digital agenda for government

Policy supported Growth and Strategy Directorate

Support• Shareholder Executive (ShEx)• Local Government Association (LGA)

Assistance from Office of Fair Trading (OFT) to consider all issues

CON 29

Land Registry is examining the feasibility and developing the policy of providing CON29:

CON29 is a separate and

distinct service

It requires further

research and investigation

An incremental,

phased approach will

be considered

International Comparison

What is achieved?

Expected Timelines

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Any questions?