landslide support tips

8/11/2019 Landslide Support Tips

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PROPRIETARY AND CONFIDENTIAL

Landslide Support TipsTAC Report, Wireshark and Debug Traces



2 PROPRIETARY AND CONFIDENTIAL

Reporting An Issue

To report an issue, you must provide at a minimum the TAC report,which contains the run log, RTLog (Real Time Log), ClientLog, TASStatus, report file (s) and exported test suite (.ste file). This providesenough initial data for support to attempt to recreate the issue in thelab.

If you are unable to save a TAC report, from the Landslide Test Resultswindow, save the report file, the run time log and wireshark trace (ifapplicable). Use the Landslide GUI->Admin->Test Suite Exporterfunction to export the test session in lieu of a TAC report.

The next slides will provide you with the steps to collect the TACreport, the Wireshark and Debug Traces.




How to Collect the TAC Report?

1. From the Test Session mainmenu, click on Reports-

>Generate TAC Report orAlt+Shift-T to save the TestSession TAC Report.

2. Give the TAC Report a nameand select „Save‟ button tosave the file to the folder ofyour choice, whether on theClient PC or a location on your

network.3. If you are unable to get the TAC

report after executing the testsession, please proceed topages 11 and 12 for furtherinstructions.

On Test Session window,Session Builder tab, verifythat the test case (s) you ranreached at least the “Started”status.




How to Enable, Collect & Disable the EtherealTrace?

1. From Landslide menu, selectAdmin ->Test Servers, or the Test

Server icon from the Toolbar.2. Select the Test Server from the

list of Test Servers on the left sideof the window.

3. From the Ethernet tab, underCapture column, check theinterface to enable the Etherealor Wireshark trace.

4. To collect the Ethereal orwireshark file, go to Landslidemenu, select View -> Test Results,or select „Test Results‟ icon fromthe Toolbar.

Run the test session.

Stop the test session.

To stop Ethereal or Wiresharktrace at anytime, uncheck the

capture interface.




How to Enable the Debug Mode?

1. Select Test Server from the list of testservers on the left side of the window.

2. Click on Debug/Trace button to openthe debug window.

3. Check the „Set Debug Mode‟ and

choose „Enabled‟. 4. Enter password: cfguser

5. Select the Remember Password optionif not already set.

6. Click on the OK button. The testserver status will indicate“NOT_READY” and recycle. Please

wait until status is “READY” beforeproceeding to the next page forinstructions to enable the debug tracelevel.

From Landslide menu, select Admin -> Test Servers, or select Test

Server Admin icon from the Toolbar to open the window below.




How to Enable the Trace Level 10?

1. Check the „Set Trace Level‟ andchoose level „10‟.

2. Enter password: cfguser

3. Select the Remember Passwordoption if not already set.

4. Click on the OK button and waitfor the pop up to Set Trace Levelwindow to disappear prior torunning the test as recommendedon the next page.




Running the test in Debug Mode

It is highly recommended to run the Test Session with the minimum number ofsessions required to reproduce the issue. Recommended default session numberis 1.

Run the Test Session. The Test Session Logs tab will indicate “Running withDebug Enabled” and “Trace level is set to 10” as shown below.

Stop the test session after reproducing the issue.




How to Collect the Debug Trace for a Test Serverwithout Performance Accelerator?

1. Select Test Server from the list of test serverson the left side of window.

2. Click on the Logs button to open Log fileswindow.

3. Select the Debug files to save and hold theCTRL key for multiple files selection. Collectthe most recent files with ts.log and ts_1.logfiles starting with 9, 8, 7, 6…etc. Please use

the timestamp for reference.4. Click on Retrieve to Upload the selected ts.log

and ts_1.log files to your client PC.

A test Server without the Performance Accelerator feature – Its status will indicate“READY”




How to Collect the Debug Trace for a Test Server withPerformance Accelerator?

A Test Server with the Performance Accelerator feature – Its status will indicate “READY 0/3” toindicate the number of processors up to a maximum of 3 that could be used to run a test session.

1. Select Test Server from the list of test servers on theleft side of the window.

2. Click on the Logs button to open Log files window.

3. A Test Server with Performance could use up to 3processors. Each processor is represented by anInstance: Instance TS0 for processor 0, TS1 for processor1 and TS2 for processor 2.

4. For each one of the three instances, Select the Debugfiles to save and hold the CTRL key for multiple files

selection. Collect the most recent files with ts.log andts_1.log files starting with 9, 8, 7, 6…etc. Please use thetimestamp for reference.

5. Click on Retrieve to Upload the selected ts.log files toyour client PC. Please remember to rename the TS0ts.log.9 and ts_1.log.9 file with ts0_ts.log.9 andts0_ts_1.log.9 to avoid overwriting the files whendownloading the next instance files in the same location.




If you are unable to Collect the TAC Report – use the Test Results Page

1. From the Landslide menu, select

View->Test Results or the TestResults icon.

2. The top of the test sessionwindow indicate test session IDnumber (35 in this example) andtest session name.

3. On the Test results page, collect

the “.log.txt”, “.xls” and“.pcap” files associated with therun ID and Test Session name.

If the test did not run, ensure thetest session is saved and export thetest suite as per instructions on thenext page. Capture any errormessage using print screen.

To capture a screen shoot of theerror message, hold the Alt and PrintScreen then paste to a file and savewith either jpeg or bmp format(example: screenshot.jpg orscreenshot.bmp)




If you are unable to Collect the TAC Report – Export the Test Suite

1. Click on the Test Sessions tab.

2. Click on the Library drop downarrow to select the Libraryhousing the test suite.

3. Find and select the test suiteby sorting the Name or Datecolumn.

4. Enter the Suite Name followedby the Version Suffix.

5. Then click on the right arrowto move the test suite on theTo Be Exported side.

6. Click on the Export buttonfollowed by Yes on theconfirmation window. Thensave the Test Suite file at the

proper location. Send thecollected logs, traces andscreen shots along with theTest Suite file. In case the filesare too large to send by email,please proceed to the nextpage for instructions.

From the Landslide Main menu, select Admin Test Suite Exporter




Where to upload large log and trace files?

To Upload the zipped TAC report, Wireshark/Ethereal traces andthe Logs

• Access ftp://12.217.249.232/support with username = password = „cfguser‟and create a directory using the Service Request number. For example SR-1-123456789 directory.

•Send an email to the support team indicating the information has beenuploaded so it can be investigated.

ftp://12.217.249.232/support

ftp://12.217.249.232/support



PROPRIETARY AND CONFIDENTIAL

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