langaracollege · •business(analysis manages service portfolio • focus on business requirements...

INFORMATION TECHNOLOGY

Langara College Informa9on Technology

IT InfoSession – Nov & Dec, 2014


Agenda

•  IT Organiza+on •  Langara Governance Structure •  Opera+on Status •  Project Updates •  Project Leapfrog


IT Organiza9on


Directors

Tom StachuraDirector IT Development

Justin YauDirector IT Operations

Ian HumphreysVP Strateg ic Planning & Business Development

Una CheungAdministrative Assistant


Development Group

Project Management •  Planning and design •  Executing •  Monitoring

Development •  Develop application •  Integration •  Database

Product Management •  Manages service portfolio •  Focus on business requirements •  Quality assurance

Development


John WongDevelopment Manager

Duane Harg raveDevelopment Manager

Development Team Alpha

Jane YiKatherine Lui

Michael OstrovskyAndrew MaVACANT

Development Team Beta

Hazel KwokAngela WongJeff PerreaultHelen Liu

Shaun GoodKe You

Database Administration

Ron RossBrian Zhu

Product Management

Rosi WoodleyProduct Manager

Business Analysis

Doris ChanLeena Thayil

Quality Assurance

Soo-‐Jean YeeNony James

Project Management

David MurrayProject Manager

Terri RearProject Manager


IT Opera9ons Client Services •  IT Service Desk •  Support •  Desktop Operations


Client Services

Alex GoldmanTeam Lead

Damon StennettService Desk Coordinator

Ameet BainsVACANT

Stan JamesLevi DonaldsonZoltan Szoke

Eddie YuenNelson Yuen

Julie LoPaul Deol

Andre HastickAaron BrooksVACANT

Neil Amsler (IA)Kevin McMillan (IA)


Servers & Storage

Isabel WongTeam Lead

Mazen EstephoTom CheslockJonathan ChuiStanley Shi


Network & Security

Nabil GhaniTeam Lead

Francis LauJaime OsornoVACANT

Servers and Storage •  Infrastructure •  Maintenance and operations •  Projects

Networks and Security •  Infrastructure •  Maintenance and operations •  Projects


Instruc9onal Media Services Justin Yau

Director IT Operations

Instructional Media Services

Kees HofSupervisor

Gary KellerCraig MadokoroPeter HuronVACANT


IT Department

Product Management

Development



Ian HumphreysVP Strateg ic Planning & Business Development

John WongDevelopment Manager

Rosi WoodleyProduct Manager

Duane Harg raveDevelopment Manager

Development Team Alpha

Jane YiKatherine Lui

Michael OstrovskyAndrew MaVACANT

Development Team Beta

Hazel KwokAngela WongJeff PerreaultHelen Liu

Shaun GoodKe You

Database Administration

Ron RossBrian Zhu

Business Analysis

Doris ChanLeena Thayil

Quality Assurance

Soo-‐Jean YeeNony James

Project Management

David MurrayProject Manager

Terri RearProject Manager

Client Services

Alex GoldmanTeam Lead

Damon StennettService Desk Coordinator

Ameet BainsVACANT

Stan JamesLevi DonaldsonZoltan Szoke

Eddie YuenNelson Yuen

Julie LoPaul Deol

Andre HastickAaron BrooksVACANT

Neil Amsler (IA)Kevin McMillan (IA)

Servers & Storage

Isabel WongTeam Lead

Mazen EstephoTom CheslockJonathan ChuiStanley Shi

Network & Security

Nabil GhaniTeam Lead

Francis LauJaime OsornoVACANT

Instructional Media Services

Kees HofSupervisor

Gary KellerCraig MadokoroPeter HuronVACANT

Una CheungAdministrative Assistant


Langara Governance Structure

Senior Leadership Review BoardSenior Leadership Team

(Executive)

Senior IT LeadershipVP Strategic Planning & Business Development

Chief Information OfficerAssociate Director, Development & Product Strategy

Associate Director, Business Operations

Product Review BoardFunctional Business SME’s

Product ManagerBusiness Analysis Group

Product ManagementProduct Manager

Business Analysis GroupArchitecture Group

Quality Assurance Group

Project Management

Develops the College’s Vision, Mission and Plan.Validates, prioritizes and finances significant projects and initiatives.

Develops Information Technology Vision, Mission and Plan.Establishes and ensures IT processes and standards.

Plans and executes approved projects and initiatives.Controls projects’ budgets and resources.

In collaboration with the Product Review Board develops service and product roadmap.Develops service and product requirements and architecture.Ensures product and process quality.

Establishes service and product business priorities and requirements.

Applications Infrastructure RES SLT Finance HR Faculty Bookstore

C&MEdTech IT IR ...


Opera9onal Status


IT Service Desk

•  Interviewing support technicians •  Addi+onal student aid in Library for January •  We will have support during exam period


IT Service Desk (Snapshot)


Tickets submiRed to IT (2013 and 2014 comparison)

0

500

1000

1500

2000

2500

3000

3500

January February March April May June July August September October November December

2013-‐SubmiPed 2013-‐Closed 2014 -‐ SubmiPed 2014 -‐ Closed


Requests submiRed to IT by year

0

2000

4000

6000

8000

10000

12000

14000

16000

18000

2006 2007 2008 2009 2010 2011 2012 2013 2014


Project Status


BCNet Update BCNET is a not-‐for-‐profit, shared informa9on technology (IT) services organiza9on led, owned, governed and funded primarily by Bri9sh Columbia's higher educa9on

and research ins9tu9ons.

•  Networks •  Internet •  Peering •  Research Network

•  Shared Services •  Infrastructure •  Video Conference •  Applications

•  Procurement


Email Update

•  Migra+on of IT as the test group •  Finding resources to help with deployment in the new year


Project Status

2014 Jan May Sep Jan 2015 May Sep Jan

2016 May Sep Jan 2017 May Sep 2017

Today

Future Dec 31

Aug 1 -‐ Jul 31 High Availability

Jan 1 -‐ Dec 31 Applica9on Upgrades

Apr 1 -‐ Sep 30 Security

May 1 -‐ Jan 31 Configura9on Management

May 1 -‐ Dec 31 Citrix

Jan 1 -‐ Apr 3 Email Upgrade

May 1 -‐ Oct 31 BCNet IP Migra9on

Oct 1 -‐ Mar 31 KCS Knowledge MGT

Oct 1 -‐ May 31 Telephony (VOIP)

Jan 1 -‐ Dec 31 Windows XP Upgrade

Project Leapfrog Project Leapfrog is an ini+a+ve of Langara’s IT department to modernize our informa+on

technology systems and services.

The goal is to make a large jump forward rather than a gradual improvement.

Long Term Roadmap A & B P

LAN

A

PLA

N B

non-reusable cost

2015 2016 2017 2018 2019 2020 2021

Jan 1 Jan 31 Current Stabiliza9on Plan

Jan 1 Jul 31 Other IT Projects

Jan 1 Dec 31 Poten9al Interim Improvements

Jan 1 Dec 31 BPR & IT Migra9on

Minimal Stabiliza9on Plan Jan 1 Jul 31

Jan 1 Dec 31 BPR & IT Migra9on

Summary Previous Plan •  Focused significant +me

and resources on maintaining our legacy systems.

•  Ensure business con+nuity.

•  Seriously limits IT’s ability to support business process improvements.

•  Will not allow us to clear back log un+l systems are stabilized.

New Plan •  IT will invest fewer resources

than previously planned to maintaining our current systems.

•  Star+ng in the first quarter of 2015, IT will instead engage in a business process review with all areas of the campus to determine each area’s specific IT needs.

•  The IT plan will be built to meet those needs in the coming years.

langaracollege · •business(analysis manages service portfolio • focus on business requirements...

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