language provider information. brief history company was mission oriented from its inception built...
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LANGUAGE PROVIDER INFORMATION
• Brief history• Company was mission oriented from its
inception• Built on relationships and integrity• Visit www.LUNA360.com for the bigger story
behind the company• Our mission• Focus on language access• Focus on professional development
WHO ARE WE?
ROLE WITH THE CONTRACT
• Contact for issues with:• Invoicing• Payment
Chris Waters, President
ROLE WITH THE CONTRACT
Contact for issues with:• ADA adherence• Contract adherence• Creating and maintaining operations
policies
Marina Hadjioannou Waters-JD, MPH
ROLE WITH THE CONTRACTContact for:• Coordinating issues• Questions about travel/mileage• Sub requests• Assignment information
Dustin Norrod and the Coordinators
ROLE WITH THE CONTRACTContact for:• Special requests• Recruitment of interpreters and CART• VRI information• Grievances• General information
Rebecca Buchan- Dir. of ASL Services
• DHHS’s oversight
• Scope of the contract (can insert link to doc?)
• Pay rates
• Rules that dictate:• Mileage• Travel time• One two hour
minimum job per day• Interpreting/consumer
pairings (if possible)
What isn’t changing?
So what IS changing?
COMMON CONTACT PEOPLE
PRIMARY CONTACT FOR [email protected]
Rebecca Buchan: [email protected]
Dustin Norrod: [email protected]
Sui Siang (after hours)317-408-5536
COMMUNITY PARTNERSHIPS
• We are working with six other agencies around the state to help meet interpreting needs
• Deaf Community Services, Indianapolis• Deaf Link, Fort Wayne• Community Services for All Deaf, Granger• Trade Winds, Merriville• Connections, Evansville• Rauch, Inc, New Albany
REGARDLESS OF WHAT AGENCY YOU WORK WITH, HOWEVER, ALL LANGUAGE PROVIDERS MUST BE ENTERED INTO LUNA’s SCHEDULING
SOFTWARE
Why the Partnerships?
• To allow local agencies to work with their local Deaf and interpreting communities
• To give revenue back to community agencies for their operations and Deaf programming
• STATE-WIDE COLLABORATION!• But will require everyone’s cooperation
What will this mean for the language providers?
IF YOU CONTRACT DIRECTLY WITH LUNA• You will receive requests via:• Scheduling software• Email• Text• Phone calls
• Invoicing will be done through the Interpreter Portal• Requests will be in Central IN area, with a few exceptions like
assignments that may need to draw interpreters from all over the state to fill.
ADDITIONAL AND EASY ON-LINE TRAINING FOR USING ATRIUM WILL BE AVAILABLE ON OUR WEBSITE BEGINNING JULY 16, 2014.
What will this mean for the language providers?
• Requests sent to partner agencies will be dictated by location of assignment
• Requests given to interpreters will remain the same as it has been with that agency
• Invoicing will remain the same as it has been with that agency
• You will be paid from that agency
• It is possible you may receive state work from different agencies
• Accurate billing is essential and the language provider’s responsibility (2 hour minimum rule)
IF YOU ARE CONTRACTING DIRECTLY WITH A PARTNERING AGENCY
TECHNOLOGYLUNA is excited about embracing and maximizing technology:
• Scheduling Software• Mobile app• Interpreter Portal• VRI Expansion• VRI Portal
Why change Technology?• The Atrium Software streamlines the interpreting request from beginning to
end• Less chance for scheduling errors• Allows language providers access to history of activity and
payments (Interpreter Portal)• Proven success
• VRI Portal• Customized• More secure• More accessible• Tracks your VRI work
THE VRI PORTAL WILL BE AVAILABLE FOR USE VERY SOON. UNTIL THAT TIME, SKYPE, OR OTHER PROGRAMS WILL BE USED
• LUNA’s policies and expectations
• General information• Office contact information• Reference information• Grievance policies
All language providers must sign-off they have received
and reviewed it.
What’s in the HANDBOOK
• Open Communication• Open office policy• 24/7 customer service line: 317-341-4137• VP access: 317-286-6382• Feedback process • Direct access for consumers• Access to Director of ASL Services• Anonymous access to third party evaluator
OPEN COMMUNICATION POLICY
www.LUNA360.com