lasa european nfp technology conference 2010 - voice over ip presentation

Slide 1

Cloud Telephony - VOIP in practice

Cloud Telephony- VOIP in Practice

Tim Watkins-Idle Lasa Senior Administrator


Tim is Senior Administrator a Lasa, where he managed a major upgrade of the phone system five years ago, and is curently deep into planning a new VOIP telephone system for the organisation


Voice over Internet Protocol

There's a lot more jargon there, though:POTSADSLISDNPSTNPOEPBXIVRS


New Phone Systems are complicated and expensive - Deal with it

That's the same with standard ones and VOIP.

Both have their jargon, and there isn't really a shortcut- you have to struggle to know what it means in order to engageQoSPoE


If it aint broke, why are we fixing it?

Better functionality

Save Costs

Are you sure it will stay not broke?


Why VOIP

Cheaper- especially for multi-site operations

Can do useful things, like seamless transferring of calls


Issues

It's expensiveNew router (QOS enabled)Upgrade broadband connectionNew handsets (100 a pop)It will work differently (e.g. you have to dial the area code for ALL numbers) and this will upset your more conservatively minded colleaguesCall costs aren't very differentLine rental isn't always much cheaperCan you integrate with Outlook- or whatever other software you're using.Your colleagues are unlikely to be able to articulate what would be most helpful.


No-one knows how much bandwidth you'll need

Providers recommend things, but you'll only find out how much you need when you do it.


You need a lot of new kit

QoS RouterPoE switch- but check CTX


There are two kinds of people- those with iphones and people who will scream if they hear another word about another useless app

What's this got to do with VOIP? Some providers have very nice VOIP apps for smartphones, and that helps


Resilience is expensive- how much do you need?

VOIP breaks is you have a power cut- but so does a normal Phone systemVOIP breaks is your internet connection breaks, but so does your internet connection, and for a lot of us that's even more serious

There are very expensive things you can do- line bonding, when you can glue two or more lines- any lines, be they ADSL, cable, 3G or whatever- to the internet is a solution, but costs hundreds of pounds a year.

You can always call out on your mobile



VOIP won't take all you landline capability

Do you have aFaxBT Redcare


Which one is greener?

Probably VOIP, because things run on managed servers.

It is a bigger deal for us because our current system uses a PC to run the voicemail, and is using a lot of electricity- 240 a year, in fact.










***********************

lasa european nfp technology conference 2010 - voice over ip presentation

Technology

cloud telephony

expensive

voip

people

practice

lines

lot

year