launching a veteran employment program hiring process accommodates varied experience 19 best...
TRANSCRIPT
By: The Institute for Veterans and Military Families
Launching a Veteran Employment Program: Best Practices in Recruiting, Hiring, Onboarding and Retaining Veterans
September 2013 jobsmission.com
2
Executive Summary 3-4
Benefits When Organizations Hire Veterans 5
Summary of Strategies 6
Best Practices to Recruit 7-8
Best Practices to Hire 9
Best Practices to Onboard 10
Best Practices to Retain 11
Tactical Steps to Implement Best Practices 12
Recruitment Strategy is Key to Sustained Success 13
Companies in Many Industries Recognize
the Value of Veteran Employees 14
Amazon’s Veteran Recruiting Efforts 15
Take Several Steps to Develop
a Pool of Candidates 16
Tactical Steps to Implement Best Practices (continued)
A Mix of Channels Is Required to Find
Top Candidates 17
Centralized Recruitment Best Practices
at JPMorgan Chase 18
Ensure Hiring Process Accommodates
Varied Experience 19
Best Practices for Reading Resume 20
Best Practices for Interviewing Veterans 21
Best Practices to Onboard Veterans 22
Veteran Retention Strategies Sustain
Employer Benefits 23
Learn More About Starting Veterans Initiatives 24
End 25
September 2013
Contents
3
Executive Summary
After the longest wars in our nation’s history, over 2.9 million service members have returned
to civilian life and an estimated 1 million more will return over the next five years.
Employers have an opportunity to capture this talent for their organization. This document is
intended to help employers leverage veteran talent by outlining the leading practices for
recruiting, hiring, onboarding, and retaining veterans. Key themes from these best practices
include the following:
Gain a better understanding of how the veteran experience has helped this population
develop skills necessary for success in the civilian workforce
Leverage resources available to help employers hire and retain veterans
Work with veterans to understand their experiences and accomplishments
Build organizational understanding of veteran capabilities and how veterans help drive
organizational success
September 2013
4
Executive Summary (continued)
The 100,000 Jobs Mission was created in part to share best practices among its member
companies and then share those insights with the broader public. The goal is to help other
companies – both large and small – launch and enhance their own veteran hiring programs
and leverage veterans as a strategic source of talent.
The information presented in this leading practice, Launching a Veteran Employment Program:
Best Practices in Recruiting, Hiring, Onboarding and Retaining Veterans, was collected by
Syracuse University’s Institute for Veterans and Military Families (IVMF). The best practices
were gathered during regular meetings of the 100,000 Jobs Mission, which are in-person
meetings held on a quarterly basis, and from public sources, case studies and interviews.
Portions of this presentation draw from a McKinsey & Co. report prepared for the Institute for
Veterans and Military Families titled, How Companies Can Capture the Veteran Opportunity,
and research by the Center for a New American Security, including their June 2012 report
Employing American Veterans: Perspectives from Businesses.
September 2013
5 September 2013
Benefits When Organizations Hire Veterans
1 Source: http://www.bls.gov/news.release/empsit.t05.htm
6
Best Practices to Recruit, Hire, Onboard, & Retain:
Summary of Strategies
September 2013
7
Best Practices to Recruit
September 2013
8
Best Practices to Recruit (continued)
September 2013
9
Best Practices to Hire
September 2013
10
Best Practices to Onboard
September 2013
11
Best Practices to Retain
September 2013
12
Best Practices to Recruit, Hire, Onboard & Retain:
Tactical Steps to Implement Best Practices
September 2013
13
Source: 1. Transitional Assistance Program (TAP): offers job-search and related assistance to service members leaving active duty
2 Veteran Family Service Centers (FSCs): provides readjustment and psycho-social counseling for veterans and their families
Recruitment Strategy is Key to Sustained Success
September 2013
14
Companies in Many Industries Recognize the Value of
Veteran Employees
September 2013
Source: G.I. Jobs’ 2012 Top 100 Military Friendly Employers
15
Amazon’s Veteran Recruiting Efforts
September 2013
Source: http://tech.fortune.cnn.com/2012/05/07/500-amazon-veterans-hiring/
16
Take Several Steps to Develop a Pool of Candidates
September 2013
17
A Mix of Channels is Required to Find Top Candidates
September 2013
18
Centralized Recruitment Best Practice at JPMorgan Chase
September 2013
Source: JPMorgan Chase website, Institute for Veterans and Military Families: “Guide to Leading Policies, Practices, & Resources”, GIJobs.com
19
Ensure Hiring Process Accommodates Varied Experience
September 2013
20
Best Practices for Reading Resume
September 2013
21
Best Practices for Interviewing Veterans
September 2013
22
Best Practices to Onboard Veterans
September 2013
23
Veteran Retention Strategies Sustain Employer Benefits
September 2013
1 Certain benefits are guaranteed by law under the USERRA. Employers should educate themselves about such requirements
(see http://www.esgr.mil/Employers/Additional-Resources.aspx)
24
Learn More About Starting Veterans Initiatives
September 2013
Source: http://vets.syr.edu/employment/resources/
About the 100,000 Jobs Mission
Launched in 2011, the 100,000 Jobs Mission is a coalition of companies committed to hiring at least 100,000 U.S. military veterans by 2020. For more information about the 100,000 Jobs Mission, visit jobsmission.com.
100,000 Jobs Mission Leading Practices promote the use of business case research in recruitment, hiring, retention and advancement of veterans in business and industry to enable the creation of veteran employment initiatives.
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