lauren a. hill resume
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Lauren A. Hill3 Carissa Court (804) 356-9942Stafford, VA 22554 [email protected]
Summary StatementA natural-born leader who is results-driven and isn’t afraid to ask difficult questions in a way that makes others think outside of the box. Has a reputation for always doing what is right, even when it’s difficult, as well as recognizing others for their contributions. Extremely adaptable to changing business environments, especially in the Digital space, maintaining collaboration and teamwork throughout any change.
PROFESSIONAL EXPERIENCE
Capital One Financial, McLean, Virginia
Principle Project Manager, Digital Risk Management 6/14 - Present
Single-handedly built the Risk Management organization and infrastructure from scratch that now supports Capital One’s Digital Consumer Banking Team, including the reactive risk management of breakdowns and the proactive risk management of new projects and initiatives.
Consult on all projects to create or modify Digital Banking Consumer products for Capital One, including Bill Pay, Person 2 Person payments, Remote Deposit Capture, as well as confidential products that are currently in development.
Lead the identification and remediation of both customer experience and compliance breakdowns to ensure that Customers are made whole as quickly as possible, and that the bank is complying with all laws and regulations.
Work closely with Senior Leadership to roadmap and ensure that overall strategy is in line with Capital One’s Risk Appetite.
Sr. Project Manager, Bank Marketing 2012 - 2014
Independently lead the management of promotional marketing for Capital One’s online bank (360), connecting with Customers through enticing promotions using Facebook, Twitter, Google Plus, and Pinterest, along with online advertising. Tailor the social media communication plan based on the strategic objectives of each promotion.
Worked on Capital One’s integration with ING DIRECT, managing all Customer Communications, including email, direct mail, homepage, landing pages, and all brand assets and social media platforms on strict deadlines
Developed a new role and process for managing marketing promotions for Capital One 360, and acted as the project management lead for all marketing promotions, contests, and sweepstakes
Managed teams of analysts, designers, developers, and Brand managers, while maintaining flexibility around working with virtual teams, often utilizing conference calls and video conferences
Project Manager, Card Operations and Digital 2011 – 2012
Lead project teams to deliver results against strategic business initiatives in the Card and Digital Departments. Supported the digital revolution through my leadership on the development of a new mobile application that allows Customers to redeem their credit card rewards on Mobile. Stood up a Twitter forum to use as a team resource for information sharing, socializing, and problem-solving.
Managed an Integration Project with HSBC’s Card Business, effectively taking over HSBC’s Credit Card Business Lead the revamp of an online Call Center reference system, effectively consolidating and updating over 400 responses to
Customer inquiries
Department of Defense, Fort Belvoir, Virginia 2008-2011
Intern, Night Vision and Electronic Sensors Directorate In charge of capturing, editing, and analyzing night vision images used in a military software program. Tracked the night vision imagery data by developing a data tracking and organization system. Communicated findings to leadership, utilizing various reporting techniques including graphs, charts, and night vision image examples in PowerPoint and Excel.
EDUCATION & PROFESSIONAL DEVELOPMENT
The College of William and Mary, Williamsburg, VA dcuFooter
Bachelors of Business Administration in Finance - May 2011George Washington University, Washington, DCMasters Certificate in Project Management – March 2014
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