lc valley chamber business journal - may 2016 edition
DESCRIPTION
We are excited to debut our new design of the monthly newsletter. It is now titled, "Lewis Clark Valley Business Journal" and will always be filled with Chamber member articles, networking opportunities and much more!TRANSCRIPT
Lewis Clark Valley Chamber of Commerce w 502 Bridge Street, Clarkston WA
business journal
LC Valley Chamber Annual Golf Tournament
Registration Opens
Ambassador SpotlightStephanie Gilbert
American Insurance
Once Upon A Time by Judy BroumleyNelly Broadcasting
MAY 2016
/ valley business journal2 may 2016
ContentsMark Your Calendars
10
11
8 April Business After Hours hosted by Lewis Clark Recyclers was held at their annual Earth Day celebration in downtown Lewiston.
Meet May's Ambassador Spotlight and find out what great qualities she brings to the committee.
See who we surprised with coffee and donuts!
5 MayAMBASSADOR MEETINGSouthway Pizzeria, 1PM
6 May LEADERSHIP LC VALLEY:NON-PROFITLewis Clark Valley, 8AM-5PM
11 MayMEMBER LUNCHEONRed Lion Hotel,12PMAvista NAIA World Series& Bizz Buzz
19 MayBUSINESS AFTER HOURSCentury 21 Price Right, 5-7PM
8 JuneMEMBER LUNCHEONQuality Inn & Suites, 12PMHosted By: St. Joseph Regional Medical Center
10 JuneCHAMBER GOLF TOURNAMENTLewiston Country Club11:30AM - Registration1PM - Shotgun Start
IN EVERY ISSUEChairman’s Article/pg3By Eric Justis
New Members/pg4
Experience The Valley/pg5
Marketing Matters/pg14By Judy Broumely
Member-to-Member Specials/pg19
FEATURED COMMITTEEAmbassador’s Committee
An honorary branch of the Chamber whose members act as representatives at ground-breakings, grand openings, dedications, Coffee Breaks and other events. Ambassadors welcome and greet new businesses and new Chamber members, volunteer at the monthly Business After Hours, and put on ribbon cuttings. The committee meets on the first Thursday of the month at 1pm at various member businesses.
To join this committee, email Kristina [email protected]
Connect with Uswww.lcvalleychamber.org
@lcvalleychamber @LCVChamberfacebook.com/lcvalleychamber
#lcvalleychamber #lewisclarkvalley
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*Cover Photo: Brad Stinson
valley business journal / 3may 2016
EXECUTIVE COMMITTEE
Eric Justis, ChairMorgan Stanley
Nick Bacon, First Vice Chair
Michael Gruben, Second Vice ChairInland Cellular
Scott Corbitt, Past ChairClearwater Paper Corporation
BOARD OF DIRECTORS
Tim Barker/City of Lewiston Parks and RecreationBranden Beier/Alternative Nursing ServicesKammy Cox/Heartland Payment SystemsLeisha Evangelho/Basalt CellarsJason Halstead/Clearwater River CasinoDarcy Nelly/Nelly BroadcastingKatie Schnider/SELChad Smith/Lewis Clark Credit UnionHeidi Swinehart/Red Lion HotelDarce Vassar/St. Joseph Regional Medical CenterLonna Vopat/Elite Home Health & HospiceDavid Witthaus/TD&H Engineering
CHAMBER STAFF
Kristin Kemak/President, CEOKristina Bickford/Director of Membership and Business ServicesBlake Harrington/Communications & Events CoordinatorMadi Wickens/Office Assistant
AMBASSADORS
Ash Fickenwirth/CabiDavid Keene/CHAS HealthGina Lewis/HomeStreet BankJill Charpentier/AflacJudy Broumley/Nelly BroadcastingJulie Crea/LCSCKacey Sanders/Snake River AdventuresKammy Cox/Heartland Payment SystemsKelly Hunt/P1FCUKelly Riddle/Rustebakke VeterinaryLorinda Bisso/Lindi's Music Notes & PrimericaMindy Meyer/My ArchitectPhil Shriver/Pacific Steel & RecyclingRachel Borders/Red Lion HotelRene Zenner/Washington Trust BankStephanie Herbert/American InsuranceTellan Lloyd/Zions Bank
Message from the Chair
"In Good Company"
The Boys and Girls Club annual breakfast in April was an excellent event for a great cause. Former NFL wide receiver from Lewiston, Jimmy Farris, delivered a great keynote speech. It stirred up feelings of optimism and camaraderie. What really stood out to me was the practice of surrounding yourself with uplifting people. This seems to be a common thread among people who do great things.
Jimmy is generous about giving credit to those who have mentored him along the way to being a star college athlete, and ultimately advancing his football career to the NFL. Beyond the structured coaching or teammate relationships, he acknowledges how putting yourself in good company draws a positive influence that impacts all areas of life. Many authors covering topics of personal growth and development will touch on the importance of establishing a network of positive, success-oriented peers. Who is in your network?
To wrap up with a brag on our Board of Directors, I certainly feel I am in good company when we meet. The group is full of critical thinkers, planners, and doers. These members are respected people in their organizations, which add value to our community. We are fortunate to have many people and businesses in our Chamber and our community who are doing the right things, and doing them well. I am both proud and humbled to serve in the capacity I do with this group.
Eric JustisBoard Chair
(208) 746-8196 | 4020 Hatwai Road, LewistonGraniteConceptsNW.com | /GraniteConcepts
LARGESTSELECTION INTHE REGION!
120+COLORS
Kitchens • Bathrooms • Desks • BBQs • Fire Pits • Fireplaces
/ valley business journal4 may 2016
Welcome New Members
Addus HealthCare208.746.8881www.addus.com/idaho.htm
AAA of North Idaho 208.798.5555www.AAA.com
Adcope Athletic Club 208.746.7472www.adcopeathleticclub.com
AFLAC- ''Miss Jill'' Charpentier 509.254.3573www.aflac.com
Hells Canyon Harley-Davidson 208.743.7433www.hellscanyonh-d.com
Kelly Creek Flycasters 208.413.4999www.kellycreekflycasters.com
Lewis Clark Valley Veterans Wall 208.791.5717www.lewisclarkvalleyveteranswall.com
Lindi's Music Notes208.790.0917
Primerica- Lorinda Bisso 208.790.0917www.primerica.com
Quality Inn & Suites 509.758.9500 x 400www.qualityinnclarkston.com
Seekins Precisions208.743.3400 www.seekinsprecisions.com
Seubert's Quality Home Care 208.743.1818www.seubertsqualityhomecare.com
Sportsman's Warehouse 208.743.2000www.sportsmanswarehouse.com
Twin City Electricians 509.758.2924www.twincityelectricians.com
US Bank District Center 208.799.2501www.usbank.com
Valley Youth Soccer Association 208.305.3270www.vysasoccer.com
Wal-Mart Supercenter 509.758.8532www.walmart.com
Walla Walla Community College 509.758.3339www.wwcc.edu
Wedgewood Terrace 208.743.4545
Zenner Family Farms 208.791.5250www.zennerfamilyfarms.com
Member Renewals
All About TuxedosDavid Knittel, Owner
1702 21st Street, Lewiston ID208.743.1275
Specializes in Men’s Formal wear, including tuxedos and kilts!
Syringa NetworksScott Dike, General Manager
12301 W. Explorer Dr., Boise ID208.830.6996
Specializes in custom network solutions for businesses, providing a wide range of networking solutions throughout ID,
UT, & WA.
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Thyra Stevenson308 N. Prospect, Lewiston ID
thyrastevensonidahohouse.com
Energy for Life.
avistautilities.com
valley business journal / 5may 2016
Experience May in the ValleyA Senior's Guide to Health Care and Advanced PlanningMay 3, 1:30-3pmRoyal Plaza Retirement & Rehab2870 Juniper Dr., LewistonContact: Lonna Vopat, 509.758.2568, [email protected] educational event that will give seniors and their families information and tools to assist in finding the right options for advanced care planning.
2016 Book SaleMay 4-7Asotin County LibraryFee: Free!Contact: www.aclib.orgWe welcome all to buy the books during the sale!
RoominateMay 4, 4pmMay 7, 1:30pmMay 12, 4pmAsotin County LibraryFee: Free!Contact: www.aclib.orgJoin us as we explore Science, Technology, Engineering and Math with Roominate, the building set that allows you to build with electricity.
LC Ice ArenaRocky Mountain Hockey School Skills CampMay 5-8LC Ice ArenaFee: $350, Mini Mite - $175Contact: www.rmhshockey.comClinics include: Skills, Drills & Small Area Games; Body Contact/Checking; Shooting & Stickhandling and Mite Mini 3 Day Camp
15th Annual Youth Award NightsMay 9, 6-7:30pmClarkston HS AuditoriumFee: Free!Outstanding youth, youth organizations, or adults that have made
Veterans Appreciation Day -Happy Day RestaurantsTuesday, May 10, 11AM–3PMEvery 2nd Tuesday of each monthAll Happy Day Restaurants
Harlem Ambassadors vs. Habitat Home TeamSaturday, May 14, 3PMLewiston High School Booth Hall GymFee: $10/person or $25/familyTickets: Habitat Store, 1633 G Street, Habitat for Humanity Office, 1242 Highland Street, and Umpqua Bank branches, or call 509.758.7396 A comedy basketball show featuring high-flying slam dunks, games with the kids, and hilarious comedy! Meet the Harlem Ambassadors after the show for FREE autographs and photos.
Volunteers Needed: 2016 Environmental Awareness DaysMay 16 & 17Hells Gate State Park, LewistonContact: Whitney Garrison, 208.843.2931, [email protected] are needed for event setup, take down, student class hosts, photographer, and Coordinator Assistant. Includes free lunch and lots of fun and hands on learning about natural resource science. Approx time commitment is 6 hrs each on either day.
Lunch and LearnMay 19, 11:45am-1pmQuality Inn & Suites - Mahogany Ballroom, 700 Port Drive, ClarkstonFee: Free! Lunch includedContact: Delilah Glenn, 208.743.6507 [email protected], lewistonid.expresspros.comMulti-Generations in the Workplace: Cultivating The Power of Strategic Advantage
Mary PoppinsMay 19-June 12, 7:30-10pmContact: Jeanette Wheaton, 208.746.3401 [email protected], lctheatre.orgEnjoy this classic production directed by Larry Goodwin. Rated G
Celebration of LifeMay 21, 1-2pmPioneer Park, 203 5th St., LewistonContact: Lonna Vopat, 208.533.3896, [email protected] free community event is an opportunity for family and friends to come together to celebrate the lives of loved ones we have lost with a butterfly release.
Hometown Pep RallyMay 21, 11am-1pmBrackenbury Square, LewistonFee: Free!Meet and cheer on your LCSC Warriors before they begin competing at the Avista NAIA World Series.
Avista NAIA World Series - Kids ZoneMay 27-June 1, during seriesLCSC Harris FieldLewiston Parks & Rec will be providing a bouncy castle, Rec Mobile activities, and their brand new inflatable obstacle course! Amazing Athletes will be on hand for a few of these days as well.
Avista NAIA World Series: Movie at Harris FieldSunday, May 29, 8:55PMLCSC Harris FieldFee: Free!Lewiston Parks & Rec will be showing Sandlot on their inflatable movie screen. Bring your family, friends, and blankets so you can enjoy a Movie Under the Stars.
Ongoing Volunteer OpportunitiesAny Hour Between 8AM–5PMLC Valley and multiple outlying area centersMain Office: 1816 18th Avenue, Lewiston, ID208.743.6573 | [email protected]
The Christian Cowboy Balladeers Cowboy ChurchFirst Sunday of each month: 9-10:30AMThird Wednesday of each month: 6-7PMGuardian Angel BarnThe Christian Cowboy Balladeers invite you! Cowboy poetry and gospel music, come enjoy fellowship the way it used to be and enjoy award winning performers. Everyone is welcome!
Idaho Department of Labor: Career Building Workshops
Idaho Department of Labor1158 Idaho Street, Lewiston, 208.799.5000 x3522Your Resume, Your Way. (1st Thurs of each month 10-11:30AM)How to use a piece of paper to get your foot in the door.What to Wear, What to Say, How to Sell Yourself! (3rd Thurs of each month, 10-11:30AM)
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/ valley business journal6 may 2016
Visionary Leaders
Elite Leaders
Corporate Leaders
Media Sponsors
Business Sponsors
valley business journal / 7may 2016
Lunch Exchange & Bizz BuzzMAY LUNCHEONARE YOU CONNECTING?
You’re invited! As a member of the Lewis Clark Valley Chamber, you have a standing invitation to come have lunch with your fellow Chamber members at this month’s Chamber Lunch Exchange.
Know someone new to the area? Guests are welcome and encouraged! Introduce new employees, supervisors, managers or community group leaders from your business or organization.
As though you’d need more reasons, attending the luncheon provides business advocacy, networking opportunities and memberto-member referrals. You’ll get to hear from informative speakers, and don’t forget 50/50 drawings, Ray-isms, and door prizes.
The Chamber Lunch Exchange is generally held on the second Wednesday of each month unless otherwise stated. There’s always something special going on – don’t be left out!
DON’T BE LEFT STANDING, OR WORSE....HUNGRY!PLEASE RESERVE YOUR SEAT BY CALLING THE
CHAMBER OFFICE IN ADVANCE!!509.758.7712
Wed. May 11, 12-1PMRed Lion Hotel
Cost: $17, includes lunchHosted by: Avista NAIA World Series
***As a reminder, advance RSVP is due for all luncheons, and all other chamber events that have an entrance or ticket fee. After you have reserved your spot, we will plan on you being there. If you find that you will not be able to attend, please call our office at least 24 hours prior to the event to avoid being charged. If you must cancel after the 24 hour period, or do not notify our office of your absence, please expect to receive an invoice for the missed event. A one-time exception will be granted for medical emergencies for either you or a Family member.***
June 8
Red Lion Hotel12PM
August 10
Quality Inn & Suites12PM
July 13
Asotin County Community
Services
Quality Inn & Suites12PM
Sept 14
Quality Inn & Suites12PM
Upcoming LuncheonsLunch Exchange will be held at the Red Lion Hotel in Lewiston for January through June 2016 and at
the Quality Inn & Suites in Clarkston through December 2016. Advanced RSVP is required, please call the chamber office in advance to reserve your seat.
Sponsors are encouraged to bring visual aids, promotional items and to be creative with
their 20 minute presentation. If you would like to get on the calendar to sponsor a luncheon, contact Kristina Bickford at the Chamber office today at 509.758.7712!
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THANK YOUFOR ATTENDING APRIL'S BUSINESS
AFTER HOURS
We want to thank everyone who came out to celebrate Earth Day! This annual community event put on by Lewis Clark Recyclers, Inc. is always such a great time. We also want to thank all of the vendors who put on activities for the community, the sponsors for their support, and our amazing Chamber Members who came out. What a great event!
APRIL LUNCHEONTHANK YOU FOR ATTENDING
Visit Lewis Clark Valley hosted a fantastic luncheon on April 13. Michelle Peters focused the luncheon around the positive economic impact of tourism in the
Lewis Clark Valley. Each year, they give out the following awards. Here are the 2016 winners:
Sarabeth Sutton, Holiday Inn Express, 2016 Hotelier of the YearDoug Black, Friends of the Airport, 2016 Outstanding Individual in TourismDeAnn Scrabeck, Friends of the Airport, 2016 Outstanding Individual in Tourism Garry Bush, Idaho History Tours, 2016 Tour Operator of the YearBruce Finch, Happy Day Resturants, 2016 Restauranteur of the Year
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CONTACT INFORMATION:
335 3rd Street, Lewiston ID208.746.1187 www.lcri.net
CONTACT INFORMATION:
847 Port Way, Clarkston509.758.7489
www.visitlcvalley.com
valley business journal / 9may 2016
Business After HoursMix business with pleasure! Join the Lewis Clark Valley Chamber of Commerce for an evening of networking with current or potential
business associates at Business After Hours. Bring plenty of business cards, enjoy refreshments and door prizes. Join us at this free event
for all chamber members and their employees.
July 21Home Street Bank
5-7PM
1428 G StreetLewiston ID
June 16Lewiston Nez Perce County
Regional Airport
5-7PM
406 Burrell Ave.Lewiston ID
August 18P1FCU5-7PM
1015 Warner Ave.Lewiston ID
Thursday, May 195-7pm
Century 21 Price Right 920 Main StreetLewiston ID
Sept. 15LCSC Center for Arts & History
5-7PM
415 Main StreetLewiston ID
4-person Scramble
Friday, June 101:00 pm - Shotgun Start
Lewiston Golf & Country Club
Hole-in-One Prizes RaffleContests
$100 per person (non-refundable)Entry fee includes green fee, goodie bags and mulligans,
a lunch with deli sandwich, chips, and cookie, dinner and two beverage tickets
Mixed teams must have at least 2 women.Womens’ teams must be 4 females
Bring a non-playing spouse or friend for dinner ($25)
**CART NOT INCLUDED**Call the Lewiston Golf & Country Club 208.746.2801 to reserve in advance.
Limited availability.golflgcc.com
Tournament Entry Form Entries close June 6 or when field is full. Form must be completely filled out when submitted.
Minimum team handicap of 50. Only one team member under 10.
Player Names Address/Phone/Email Avg Score / Handicap
1234
Players @ $100 Addl’ Dinner @ $25 Total Enclosed
Check Enclosed Please charge my VISA/Mastercard
Name on Credit Card
Card # Exp / V-Code / / (last 3 digits on back of card)
Please return Entry Form and Payment to: Lewis Clark Valley Chamber, 502 Bridge Street, Clarkston WA 99403509.758.7712 • Fax 509.751.8767 • www.lcvalleychamber.org
Early Bird Registration Sign your team up by May 27 for two extra
beverage tickets per team member!
All 3 Games @ $15 (per person)*Service Charge will apply if not paid prior to event
valley business journal / 10may 2016
Meet Stephanie Herbert!Q: Where do you work, and what do you do?A: I am the Marketing and Medical Assistant at American Insurance for the Sullivans on Southway Avenue in Lewiston. I filled an unadvertised position in July with my 13 years of experience in the newspaper industry. I enjoy writing articles and marketing for our independent insurance agency and I love variety in my position to help process life and medical applications as needed.
Q: Where are you from?A: I grew up on the Palouse, in Moscow and Potlatch, and I’m a proud second generation University of Idaho Vandal alumnus! I used my B.S. Journalism and Mass Communications degree in the newspaper industry in Louisiana, Illinois, Missouri and Kansas and chose to return home last summer. The job offer from American Insurance brought me to the Lewis-Clark valley, where my late grandparents (Josephine Kayler Duff and Gene Duff) lived and worked. I am so happy to be back to the inland northwest once again!
Q: I heard you were an ambassador previously from another chamber, what kind of things did they do different that you liked? A: I worked with the Tri-County Chamber office in Herington, Kan., for about two years and served on the “Fun Committee” there, that had been renamed from the Promotions and Resources group. We organized and supported many of the festivals and events that helped the chamber members – which was often a lot of work, but I enjoyed it. I liked knowing about the activities behind the scenes and in advance ofan article sharing about it in the newspaper. After I left my newspaper role, I worked in front of the camera as a
Fun Committee member when the chamber presented the First Dollar of Profit” to new businesses in the area. I enjoyed being a welcoming face to the owners and still getting a sneak peek of the business before others saw it publicized in the newspaper. I enjoy being involved with ribbon cuttings and open houses as an ambassador with the Lewis-Clark Valley Chamber – they’re just bigger events and I don’t know quite as many people here yet.
Q: What do you like about being a LCVC ambassador?A: I enjoy our regular meetings, but I’m weird and I like attending meetings. I also enjoy attending the Business After Hours events to meet more people from our community. I think the Coffee Breaks when the chamber brings local businesses coffee and delicious donuts are a great way to give back to their members, too.
Ambassador Spotlight
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AMERICANI N S U R A N C E
Happy Anniversary to Dynamic Physical Therapy!The Chamber staff stopped by Dynamic Physical Therapy on Friday, April 22nd to celebrate their first year in business! They held an open house with refreshments and a long table filled with appetizers and desserts. We had a great time hanging out with owner, Johanna Strehle and her staff.
/ valley business journal11 may 2016
Join the LC Valley Chamber Mobile
Alerts Group!
Text LCVC to 87940 to join. Through
mobile alerts, you will be notified of upoming Chamber
events straight to your phone!
We promise to keep it to one text per week!
Coffee BreakOn Thursday, April 14, Chamber staff and Ambassadors stopped by CHS Primeland Co-Op with coffee and donuts!
Thanks to our Ambassadors for joining us!Julie Crea, LCSC
Rene Zenner, Washington Trust BankStephanie Gilbert, American Insurance
Jill Charpentier, Aflac InsurancePhil Shriver, Pacific Steel & Recycling
LLCV 1 experienced manufacturing and Industry day with a blend of open discussions with Mark Johnson of McGregor sharing the diversity and complexity of the fertilizer needs of our agriculture community to Matt VanVleet of Clearwater Paper opening the group’s eyes to the financial impact on our community from wages to charity contributions.
LLCV 1 ventured off to the Puget Sound Energy wind farm to gain an understanding of the current and future benefits of wind power as well as, like your financial portfolio, your energy resources benefit from diversity.
Late in the afternoon we toured Schweitzer Engineering Laboratory and Erik Neumann, CFO, shared the history and success of Dr. Schweitzer along with the mission, vision, and values of SEL.
Adam White with Vista Outdoor shared the evolution of their organization, the value of employee engagement in creating safer and more productive environment as well as importance in supporting a variety of community organization through the gift of time and financial contributions.
King Services sponsored the evening social in Granite Lake park where we enjoyed the sophisticated, yet not pretentious, wines of Basalt Cellars and delectable treats from Jillybean Catering.
Pre-registration discount ends July 1, 2016. All registrations must be submitted electronically by Friday, July 22, 2016.Click here to open the registration form.
Please contact Kristin Kemak, President/CEO Lewis Clark Valley Chamber of Commerce by calling 509.758.7712
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Leadership: Manufacturing & Industryo
THANKS TO OUR SPONSOR:
CONTACT INFORMATION:CHS Primeland
1200 Snake River Ave, Lewiston208.7463.8551
www.chsprimeland.com
valley business journal / 12may 2016
Does Your Online Business Provide Good Customer Service?-BY SU BROWN
Providing excellent customer service is crucial for any business,whether that service is provided across the counter in a local brick-and-mortar store or over the Internet. Online customer complaints over the Internet can be especially challenging. In most cases, your tone of voice and body language can't be used to communicate online, so it's even more important to choose your words carefully. When responding to customer complaints via e-mail, chat rooms, or other online venues, keep these four tips in mind:
•Be honest. Today's customers are both savvy and skeptical. Forbetter or for worse, online anonymity makes it easier for them todispense with social graces that would temper otherwise politebehavior. So don't try to bamboozle them. Be straightforwardand transparent. If your company made a mistake, say so. If youdon't know the answer to customers' questions, tell them you'llresearch the issue and get back to them.
•Ask questions. A stock response to a specific question is sureto irritate. It's like putting customers on hold for half an hourwith canned recordings repeatedly telling them that "your callis important to us." So gain a comprehensive understanding oftheir issue before responding. Identify the basic problem, givethem an opportunity to vent their feelings, and evaluate theissue to determine how best to help. That doesn't mean you need to agree with their complaint, but showing that you're actively listening — whether by e-mail or in person — can defuse emotions and help you get to the root of the problem.
•Be polite. It's easy for e-mail responses to be misinterpreted, sotake care with your words. In some cases, you may want to aska co-worker to review your response before it's sent. Rereade-mails to make sure the message won't be perceived as rude.Use the person's name and let him or her know that you'repersonally handling the problem. If possible, end conversationson a positive note.
•Follow through. Deliver what you promise. If the item wasdefective, make it right. If the customer wants a discount andit fits within your policy to provide it, don't hesitate. Whetheryou're dealing with customers online or in person, go the extramile.
Make sure your good customer service stands out.
Su Brown & Associates
77 Southway Ste BLewiston ID 83501
Increase Employee Productivity with Massage Therapy!
NW Natural Healthcare LLC is now billing Regence & Premera Blue Cross!*Deductible and Copay may apply
Contact: Loretta TyeNW Natural Healthcare LLC.1114 Main Street, Lewiston ID
BDL ADDS EVENTS AND PROMOTIONS MANAGERWe are pleased to announce the addition of Erika Stricker to the Beautiful Downtown Lewiston (BDL) Staff in the capacity of Events and Promotions Manager. Erika will work with BDL’s volunteers to maintain the quality and consistency of existing BDL events while also expanding promotion of downtown businesses. Her first day with BDL was Monday, April 4, 2016.
Erika's background as a volunteer on BDL’s “Price is Right Downtown” committee as well as experience as a downtown business owner made her a good fit for the position. “Erika’s practical knowledge and connections with downtown business and property owners will add a whole new dimension to BDL’s efforts to revitalize downtown Lewiston,” noted Courtney Kramer, Executive Director for BDL. “She understands how BDL operates from a business and volunteer perspective and will use that insight to grow our events and promotions.”
Erika will primarily focus on BDL-sponsored events including the Home Town Pep Rally, Hot August Nights and Pumpkin Palooza. “I’m excited for the opportunity to increase our community’s awareness of downtown Lewiston’s unique assets,” said Erika. “I’m also looking forward to growing the events that promote our mission to make downtown the heart of our community.”
/ valley business journal13 may 2016
MEETING MINUTES FROM APRIL 5, 2016Meeting called to order at 12:06PM
The Government Affairs committee actually met twice during the month of April and also helped host the Legislative Welcome Back Luncheon.
The regularly scheduled April meeting took place on April 5 at the China Inn. In attendance were Kristina Bickford, Bob Blakey, Gary Prasil, Bert Sahlberg, Sen. Dan Johnson, Kathy Martin, Jeff Nesset, Doug Zenner, Su Brown, DougMattoon, Jerry Klemm.
Meeting was called to order at 12:10 p.m. The group discussed Urban Renewal and the bills that were passed by the Idaho Legislature this year. A key component was the reset value and how it was to be used. The group also talked about URA districts in Lewiston and what is being looked at in the future,e especially around the airport and Bryden Canyon. Sen. Johnson, who had a big role in the URA by serving on a task force, discussed the issues from the legislature’s standpoint and at this point, doesn’t see the issue coming back. There was discussion about possibly adding more tools to the economic development tool box in terms of a local option sales tax or tax increment financing, or even what Utah is doing in terms of community development, so some of those issues could come up again during the next legislative session. A local option sales tax has been one of the top issues with the Idaho Chamber Alliance, but thus far, no bill has made it out of committee during the past sessions. The discussion also included incentives and credits being offered to businesses coming in.
There was a brief discussion about Medicaid expansion.
The North Idaho Legislative Tour, which will take place the weekend after the election in November, was discussed. The event will be held in Moscow but some of the bus tours will take place in Lewiston. Right now fundraising efforts and transportation is what the organizing group is focusing on.
Jerry gave an update of what is happening at the Port, both with fiber optics plan and shipping. With fiber optics, the first phase of putting the fiber optic lines down has been completed and the second phase is under way. With shipping, the port is being able to access more containers and more agreements should be coming in.
Doug Mattoon gave an update on a new company that looking into the south port area across from Bentz Boats and near Howell Machinery. The company, which deals with ingot and alloy, would produce 30-45 jobs initially.
The meeting was adjourned at 12:55 p.m.
Thank you to Jeff Nesset for arranging this meeting, and also to Su Brown for setting up the next meeting with the Idaho Tax Commission, which also will be held at a special date on Thursday, June 2, at noon at the Quality Inn in Clarkston. The Idaho Tax Commission is holding meetings in the area during this time.
The June 2 meeting will serve as GAC’s regular June meeting. GAC takes July off and will resume meetings at the regularly-scheduled first Tuesday of the month on Aug. 2 at noon at the China Inn.
Government Affairs Committeeo
Natural Resource Committee o
MEETING MINUTES FROM APRIL 19, 2016
The meeting was attended by Mike Tatko, Jerry Klemm, Jeff Smith, Clayton Steele, Scott Carlton, Mike Hanna, Tony Snodderly and Carole Asbury.
After short opening remarks, Carole introduced this month’s speaker, Mike Hanna, who provided a recap on the Lochsa Land Exchange program, with an update on its present status.
Lochsa Land Exchange Presentation by Mike Hanna
Western Pacific Timber purchased around 38,000 acres fromPlum Creek Timber located in the Upper Lochsa River drainage. These lands have significant environmental value for fisheries and wildlife habitat. The “checkerboard” distribution of the lands makes it very difficult to manage by WPT and the adjacent landowner the US Forest Service. A proposal was made to exchange these lands for Forest Service lands located in Idaho County so the County would not suffer financial losses of property taxes from it largest private land owner, WPT.
The Forest Service started the NEPA environmental analysis selecting exchange lands on the Nez P e r c e / C l e a r w a t e r Forest located east of Grangeville, ID. The lands that were selected were highly valued for public recreation from people
from Grangeville and many were opposed to the exchange. The Forest Service and WPT requested the delegation, led by Senator Risch, (who is on the Energy & Natural Resource Committee) to look at possible legislation to mitigate several issues that could not be done in an administrative process. Senator Risch hosted a public meeting in Grangeville last November to listen to the public’s concerns over the exchange and possible solutions to many of the issues. Around 400 people attended this meeting with the majority testifying against the exchange. Nothing has been decided or done since this meeting. The remaining choices are to have the Forest Service complete their EIS analysis which will be appealed and litigated by people that do not support the exchange which will leave WPT with the option to develop the lands in the upper Lochsa area. This could include some logging and possible home development. The forest service will then need to deal with many multiple neighbors while trying to manage their lands in the upper Lochsa in the future.
Thanks, Mike, for the great job of bringing us up to date on these developments.
NEXT MEETINGMay 17th (3rd Tuesday) at noon, Quality Inn – Board Room.
Mark your calendars now. Our special THANKS to the QI for providing the Board Room for the NRC meeting.
The Natural Resource Committee supports, promotes and protects the values and treasures of the Lewis-Clark Valley by
providing natural resource issue awareness and education to the business community.
valley business journal / 14may 2016
Marketing Matters-BY JUDY BROUMLEY
Once Upon a Time.....
Recently I’ve had the delightful experience of spending time with my lively granddaughter, Violet. Her favorite thing for Grandma to do is to read to her. So I’ve been reading a lot of stories and fairy tales. Each story is unique in its own way…The tortoise and the hare, Snow White, Hansel & Gretel and on and on and on… Each story generates a definite response from little Violet with happy endings being the best of all.
Marketing is very much like telling a story. It is the story of your business, the products you sell and what makes your company unique. The most successful businesses are the ones who have been able to tell a compelling story about who they are and why that matters to the consumer.
Heidi Cardenas of Demand Media has said, “Marketing is about communication and communication begins with a message. Your marketing focus needs to have a message to bring to customers about your offering, whether it’s a product or service. The message colors everything in your business, especially your relationship with customers. It needs to grab attention, be clear and easy to understand and have a unique selling point.”
Gair Maxwell writes that superior companies have created a ‘Brand of Distinction’ by the story they tell. First they understand who they are, why they were formed and what difference they make in the world. Maxwell says about creating the story, “It’s what you know and feel deep in your bones in terms of who you already are, why your business exists (beyond the making of money) and who you are determined to become for the whole world to see. A Brand of Distinction resonates with audiences because its “story” comes from a very real place. Dig into your own history, rediscover why your company was created in the first place, its reason for being and the greater purpose it serves.”
Every good story has such appeal that it generates loyalty. How many times have your grandchildren watched Frozen? How many times have you read and re-read Mother Goose? When you create a good story you will create a following that resonates with your message.
Maxwell goes on to say, “The best brands in the world transcend their actual product or service and bond with their tribes by knowing at the deepest level why they exist in the first place. Legendary Pike’s Place Fish Market in Seattle is selling “whistle while you work”, not fish. Ferrari is selling a “dream”, not a car. Mont Blanc sells “prestige” not pens. Harley-Davidson sells “rebellion” not motorcycles. Starbucks is selling “affordable luxury”, not coffee. Rolex sells “achievement” not watches. Dove sells “self-esteem” not soap.
In other words, they know what their customer is really buying and how it connects to what they already believe.
A Brand of Distinction is not something you buy off the shelf.”
marketing efforts, now would be a great time to start.
Oh, please excuse me, Violet is calling. She wants me to read to her another story. “Once upon a time…”
For more information on marketing your business, please contact me.
Radio Marketing Professional at Nelly Broadcasting, [email protected]
LEWIS CLARK YOUNGPROFESSIONALSLodge Tour & TriviaThe Lewiston Elks Lodge is broadening its scope to appeal to a younger demographic, and the LC Young Professionals were seeking venue for their April meeting.
Lodge member, Paul Burris, toured the group through their gigantic facility and talked about the organizationbefore sitting down for trivia. The walk through visited lesser-seen places such as the billiard room, and library, along with downstairs amenities including the weight room, racquetball courts, pool, and apartment. Everyone enjoyed special access for a peek at the swanky ladies lounge! Think 70’s Hollywood! Their homegrown trivia, held on a weekly basis, was fun and challenging way to finish off the evening. Let’s just say, there is some studying to do, before anyone finds themselves on Jeopardy.
The LC Young Professionals group enjoys increasing exposure to businesses and venues, as well as providing an opportunity for young professionals to network. For more information, contact the group’s chair, Eric Justis. [email protected]
/ valley business journal15 may 2016
valley business journal / 16may 2016
/ valley business journal17 may 2016
Book Your Jet Boat Tour or Fishing Trips
Today!It's that time of year again. Book your fishing trip with one of these amazing
outfitters. Neet gift ideas? Want to thank your employee? A fishing trip would be a
great gift.....
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www.hellscanyonadventures.com
www.snakeriveradventures.com
www.steeldreamsfishing.com
www.snakedancerexcursions.com
St. Joseph Regional Medical Center Wins 2016 Qualis Health Idaho Quality Award
Qualis Health, one of the nation's leading population health management organizations, will present the Idaho Awards of Excellence in Healthcare Quality on April 21. Four healthcare organizations from across the state of Idaho will be recognized for their achievements in improving healthcare quality and outcomes.
“Our changing healthcare landscape requires increasingly vigorous efforts to improve healthcare delivery and health outcomes in Idaho and across the nation. The Qualis Health Idaho Quality Awards celebrate organizations that have transformed healthcare delivery for their communities – making a real difference for their patients and their families,” said Jonathan Sugarman, MD, MPH, President and CEO of Qualis Health. “Their achievements exemplify progress towards critical aims for healthcare: better quality of care at a lower cost.”
The award recipients will be recognized during a ceremony at the 2015 Idaho Patient Safety and Quality Improvement Conference on April 21 in Boise, Idaho. Kelly McGrath, MD, MS, Qualis Health Idaho Medical Director and Linda Rowe, LPN, MS, Qualis Health's Director of Idaho Care Transitions & Patient Safety, will present the awards.
The 2016 Quality Awards of Excellence in Healthcare Quality are awarded to the following organizations:
•Award of Excellence: Large Hospital – St. Joseph Regional Medical Center, Lewiston, for their project “Reducing Chronic Obstructive Pulmonary Disease Readmissions: An Evidence-Based Quality Improvement Project”
•Award of Excellence: Post-Acute Provider – St. Luke’s Rehab – Elks Subacute Unit, Boise, for their project “Falls Reduction”
•Award of Excellence: Critical Access Hospital – Bonner General Health, Sandpoint, for their project “Stroke Alert”
•Award of Excellence: Outpatient Setting – Heritage Health, Coeur d’Alene, for their project “Kroc Rx”
About Qualis HealthQualis Health is one of the nation’s leading population health management organizations, and a leader in improving care delivery and patient outcomes, working with clients throughout the public and private sector to advance the quality, efficiency and value of healthcare for millions of Americans every day. For more information, visit www.QualisHealth.org.
About St. Joseph Regional Medical CenterSt. Joseph Regional Medical Center is the largest full-service medical center providing advanced-level specialty healthcare in the region. Our commitment to providing exceptional care for our community means having highly skilled and certified physicians on our healthcare team, and a quality facility with the latest in medical technology. St. Joseph offers more than 120 board-certified physicians and providers, active in primary care and specialty practice. Our medical group collective of 56 providers represents 19 specialties, from primary and family practice, to breast imaging, oncology and cardiology. At St. Joseph Regional Medical Center, we are committed to personal care, and strive to enhance the quality of life of the community we serve through the promotion of health, by assuring compassion, sharing knowledge, providing technology, and communicating a love for what we do.
St. Joseph Regional Medical Center – together in health.
valley business journal / 18may 2016
LCSC Photoshop Elements 8(Sessions 1-4) May 2, 5, 9, 23, 6-8pmLCSC North Lewiston Training Center, 1920 3rd Ave N, LewistonFee: $69 per sessionContact: Andrea, 208.792.2388www.lcsc.edu/workforce-trainingDo you want to learn Photoshop Elements 8 but don't know where to start? Join us for our Photoshop series to gain a solid foundation and learn new skills.
LCSC Introduction to SolidworksMay 3-12, Tues/Thurs, 6-9pmLCSC North Lewiston Training Center, 1920 3rd Ave N, LewistonFee: $449Contact: Andrea, 208.792.2388www.lcsc.edu/workforce-trainingLooking to learn Solidworks? Join us for our 4 session class to learn techniques to create and edit sketches, parts and features.
QuickBooks Basics Part 1May 4, 5:30-8:30pmLCSC Sam Glenn Complex, Room 122, 500 8th Ave, LewistonFee: $45, pre-registration is requiredContact: Small Business Development Center, 208.792.2465, [email protected] this 2 part class, you will learn how to create a company file from scratch; add customers, vendors, products & services, and much more.
LCSC Flagging & Traffic ControlMay 9, 4-8pmLCSC North Lewiston Training Center, 1920 3rd Ave N, LewistonFee: $79Contact: Andrea, 208.792.2388www.lcsc.edu/workforce-trainingJoin us for this 4 hour course to become certified to flag on roadways in multiple states.
QuickBooks Basics Part 2May 11, 5:30-8:30pmLCSC Sam Glenn Complex, Room 122, 500 8th Ave, LewistonFee: $45, pre-registration is requiredContact: Small Business Development Center, 208.792.2465, [email protected] is Part 2 of the Quickbooks Basics class. The class will continue learning how to enter sales, receive payments, record deposits and much more.
QuickBooks Payroll Part 1May 17, 5:30-8pmLCSC Sam Glenn Complex, Room 122, 500 8th Ave, LewistonFee: $45, pre-registration is requiredContact: Small Business Development Center, 208.792.2465, [email protected] how to use payroll services in this 2 part course. CPA, Su Brown will introduce the structure of paychecks, and much more!
LCSC Flagging & Traffic ControlMay 23, 4-8pmLCSC North Lewiston Training Center, 1920 3rd Ave N, LewistonFee: $79Contact: Andrea, 208.792.2388www.lcsc.edu/workforce-trainingJoin us for this 4 hour course to become certified to flag on roadways in multiple states.
QuickBooks Payroll Part 2May 24, 5:30-8pmLCSC Sam Glenn Complex, Room 122, 500 8th Ave, LewistonFee: $45, pre-registration is requiredContact: Small Business Development Center, 208.792.2465, [email protected] working on setting up employees correctly, adding payroll items, taxes and deductions, time tracking and much more.
Working with Quickbook ReportsMay 31, 5:30-8pmLCSC Sam Glenn Complex, Room 122, 500 8th Ave, LewistonFee: $45, pre-registration is requiredContact: Small Business Development Center, 208.792.2465, [email protected] this class, you will learn about the various types of reports and graphs QuickBooks offers and how to create them.
Continuing Education Opportunities
o
Legislative Welcome Back
On April 26, the Lewis Clark Valley Chamber of Commerce held its Welcome Back Luncheon for the three Idaho District 6 legislators at the Red Lion Hotel. Thank you Schweitzer Engineering Laboratories for sponsoring and to all who attended!
Senator Dan Johnson and Representative John Rusche attended the luncheon. They gave opening statements about the 2016 Legislative session and took questions from the audience. Representative Dan Rudolph was unable to join due to a medical appointment.
Johnson serves as Vice Chair for the Finance Committee and also is on the Judiciary and Rules, and Local Government and Taxation committees. Rusche is the House Minority Leader and serves on the Business, Health & Welfare; Environment, Energy & Technology; and Ways & Means committees. Rudolph is on Commerce and Human Resources, Revenue and Taxation, and Transportation and Defense committees.
District 6 encompasses Nez Perce and Lewis counties.
ID Legislative Welcome Back Luncheon
o
/ valley business journal19 may 2016
One of the many benefits of your chamber membership is cost savings and networking through member-to-member special offers. The program features discounted rates on products and services from chamber members, for chamber members. When you take advantage of these valuable products and services, you’re supporting your fellow members and your chamber. If you are a member of the chamber and are interested in offering discounts to fellow members, please contact Kristina Bickford at the chamber office, 758.7712 or [email protected].
Member-To-Member Specialso
BEAUTY/SKIN CARE
HEATHER SMITH -INDEPENDENT SENIOR SALES DIRECTOR
208.305.4461www.marykay.com/heathersmith83501
MONA HAAS - INDEPENDENTSALES DIRECTOR208.305.3270
www.marykay.com/mhaas5
Create your ideal beauty experience. We offer custom skin care and consultations. You can always try before you buy! Party hostesses also receive great discounts and
products. 20% discount for Chamber members! If shopping online, use discount code CHAMBER at
checkout. *Must not currently be serviced by any other Mary Kay beauty consultant.*
CONSULTING/FACILITATIONNORTHWEST LEADERSHIP
STRATEGIES509.254.3688
15% discount for chamber members seeking leadership and organization development
consulting and facilitation services, including: annual Retreat Facilitation, 'Communication
Audits, Leadership Training and Organization Program analysis &
design.
CREDIT CARD PROCESSING
HEARTLAND PAYMENT SYSTEMS509.951.8782
No cost analysis on your merchant statement. No application fee. No PCI fees and no
annual fees.
EVENT HOSTING
LEWIS-CLARK STATE COLLEGE500 8th Ave. Lewiston
208.792.2060www.lcsc.edu/summerstays
Meeting, conference, and overnight accommodations available. We would like to invite you to host your next event on
our campus. All chambers members will receive a 10% discount on room rental fees and overnight
accommodations.
MOTELSMOTEL 6
222 Bridge St., Clarkston509.758.1631
Offers an indoor pool and hot tub, pool parties, Executive Suites, and extra parking
for your fishing boat. Have company coming to visit and need an extra room.
Receive a 10% discount off our low rates. We will leave the light on
for you.
MOBILE MUSIC
DJ MOBILE MUSIC509.758.3301
For chamber members, 15% off a rental sound system in the Lewis/Clark Valley. Outside areas, please call for rates and
based on availability. Discount not to be used with any other offer
or special.
MORTGAGE COMPANIES
SUMMIT FUNDING200 Main St, Lewiston
Summit Funding will waive the processing fee of $495 for any loan to all chamber members
and their employees.
PESTMANAGEMENTSUN PEST MANAGEMENT
1140 15th St., Clarkston800.422.4803
15% discount for chamber members for soil sterilization, weed treatments and just plain ol’ insect/spider treatments.
RENTAL SPACE
FIRST CHRISTIAN CHURCH840 10th St, Clarkston
509.758.2943
The cost to chamber members will be $25/meeting and $35/meeting if the
kitchen is used. We have a fully functioning kitchen and a nursery, no worker provided. Also, we are available for weddings for $350 for the
building.
BULK & BOTTLED
WATERNORTHWEST PURE BOTTLED WATER
509.751.9305
One-month FREE machine rental and two FREE bottles of water, when you give us
a try. (A $21 value)
VIDEO PRODUCTION
DAN WALKER PRODUCTIONS208.791.7523
Video for Web Special, ONLY for Chamber Members! A 60-90 second professional production
video for only $400. We can come to your business, interview your spokesperson and get shots of your business in action. Then, within 5 business days, your video is ready for review!
Each video is posted on YouTube so it is easy to embed on your website and
share on social media.
YOUR BUSINESS
HERE!
valley business journal / 20may 2016
CHILDREN AND FAMILIES
Friends of the Library Book SaleFriday, May 13 - 10am to 4pmSaturday, May 14 - 10am-2pm
Family Storytime: Fridays at 10:30am. Listen to stories, learn fingerplays & create a craft.
TEENSTAG: The Teen Advisory Group meets in the Teen Room, Sat. May 14, 2pm
ADULTSCoffee & Books: Read & discuss Neverhome by Laird Hunt. Everyone is welcome. Friday. May 13, 10am
Computer Class: Learn computer basics. Laptops provided; registration requested.
May 5, 2pm: Basic Computer Skills
May 19, 2pm: Introduction to Excel
First Friday: On the first Friday of each month downtown businesses host exhibit openings for a grassroots art event.
Library Board Meeting: Open to the public; meets in the Library Meeting Room, Friday, May 18, 5pm
Local History: The Local History & Genealogy collection is open to the public every Tuesday & Thursday, 3p—5p.
411 D Street, Lewiston ID208.798.2525
Mon-Wed 10am-8pmThurs-Sat 10am -5pm
Sales Meetings- A Waste of Time Or Invaluable?-BY WENDIE KAUSE
I have heard from some sales managers that sales meetings are a waste of time or even worse, they have sales meetings that do nothing to inspire their team. I ask, “Why do you think sales meetings are a waste of time?” The answer usually goes something like this; “They are sales people, they need to sell, there’s nothing more to it than that. If they want to make money, they need to sell. Period.” On the flip side, the old school form of browbeating or embarrassing them into sales does not work either. If you have ever sat through a sales meeting and left feeling worse about your selling style or a failure for not hitting goals, then you know what I am talking about.
Effective and motivational sales meetings ideally are to share information, improve the sales technique and to hold each other accountable in a positive and dare I say, a creative way. It should not be designed to make a sales person feel like a failure or embarrass them for not hitting goal. That does not typically inspire a sales person to do better next time. What it more likely does, is give them permission to fake a report, not focus on sales, feel sorry for themselves and focus on anything else that makes them feel good. Like a spa day, golfing, playing hooky or find excuses to call in sick. Performance drops, morale drops, and obviously sales will drop. Leaving the sales manager wondering what they did wrong, and the sales person feeling frustrated and angry. And the sales manager complains to the leadership that “Everyone knew the goals, everyone knew what HAD to happen to keep the company in the black! Everyone has been trained properly. We must have just hired a poor sales team.” I tell you right here and now, that there is a better way to motivate and inspire your team.
Here are some suggestions for an outline to help you provide a motivational and effective sales meeting.
•Review how everyone did the week before. Up or down, let everyone personally report what they accomplished•Celebrate new customers or successes•Communicate any upcoming promotions or changes in the selling process•Share actionable items for the upcoming week. (Targets, goals, deadlines, etc.)•Share a Sales Tip that will benefit the entire sales team•Open up discussion to share ideas, problems or solutions
Notice not once did anyone focus on what had not been done! Keep the focus on what was accomplished! In addition, the key to getting everyone involved in a meeting is to let your team talk. The sales leader should only speak about 10-15% of the time, the rest should be the team sharing and self-reporting. You could and should even assign team members to share a Sales tip of the week or story, or ask questions that will open the door to shared insight. When they are a part of their own growth, it’s amazing how much more attention is given to the discussion.
Sales people are unique individuals. Typically they are very independent, proud and self-sufficient. Requiring great amounts of and flexibility. At the same time, they typically revel in recognition, reward and love to share their knowledge. When a sales manager creates an atmosphere of accountability, recognition, open communication and solid support as opposed to strict structure, no recognition (hey, a bigger paycheck should be enough of a reward. Right?) It naturally becomes a win-win for everyone!
For other great tips like these, email Wendie at [email protected]
/ valley business journal21 may 2016
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may 2016
CINCO DE MAYO
MOTHER’S DAY
ARMED FORCES DAY
MEMORIAL DAY
CHAMBER OFFICE CLOSED
Ambassador’s Meeting, Southway Pizzeria - 1PM
Government Affairs Committee, China Inn - 12PM
Member Luncheon & Bizz Buzz, Avista/NAIA World Series, Red Lion Hotel - 12PM
Business After Hours, Century 21 Price Right 5-7PM
Natural Resource Meeting, Quality Inn - 12PM
Executive Committee, Chamber Office, 12PM
WA Legislative Conference Calls, Port of Clarkston - 7:30AM
Board of Directors Meeting, Quality Inn - 12PM
Asotin Co. Commissioners
Asotin Courthouse Annex Building - 9AM
Nez Perce Co. Commissioners
Brammer Building - 1:30PM
Asotin Co. Commissioners
Asotin Courthouse Annex Building - 9AMNez Perce Co. Commissioners, Brammer Building - 1:30PMLewiston City Council Meeting, LCSC Telecommunications
Classroom - 6PMClarkston City Council Meeting, City Hall - 7PM
Asotin Co. Commissioners
Asotin Courthouse Annex Building - 9AM
Nez Perce Co. Commissioners
Brammer Building - 1:30PM
Hometown Pep Rally, Brackenbury Square - 11AM
Leadership LC Valley -Nonprofit Day
Coffee Break, 10AM
Asotin Co. Commissioners
Asotin Courthouse Annex Building - 9AMNez Perce Co. Commissioners, Brammer Building - 1:30PMLewiston City Council Meeting, LCSC Telecommunications
Classroom - 6PMClarkston City Council Meeting, City Hall - 7PM