leaders' meet debrief
TRANSCRIPT
Leaders Meet 2015Debrief
5th – 7th June The Lake Resort, Kumarakom, Kerala
Agenda• Background• Overview• Customer Journey• Event Elements
Leaders’ Meet has been envisaged as a platform to encourage ideation, discussionand co-creation amongst the CIO community.
Being a leading Enterprise ICT partner to organisations across the globe, TataCommunications’ focus has always been to closely understand and participate intechnology transformations we witness and continuously adapt ourselves to be morerelevant to businesses.
Leaders’ Meet is an initiative to bring together an exclusive group of leading CIOs todiscuss business priorities, challenges, share experiences and insights.
Earlier 2 editions saw 16 and 24 CIOs/ Senior IT Leaders respectively who came together to discuss business priorities, challenges, share experiences and insights.
Background Event Elements
Customer JourneyOverview
Background > Leaders’ Meet 2015 > Theme > Date & Venue
The 3rd edition of Leaders' Meet aimed to address the following objectives:
Build deeper relationships with targeted CIOs from the Strategic and Focus set of accounts
Gain insight into their challenges and roadmap for FY 16
Lay the foundation for deeper account engagement throughout the year
Position Tata Communications as the partner for the key themes that are important to CIO’s –
develop linkages with key offers and share our roadmap for FY 16
Seek feedback on our services
Background Event Elements
Customer JourneyOverview
Background > Leaders’ Meet 2015 > Theme > Date & Venue
The forces shaping the business world today are complex and challenging. Businesses have enteredinto an era where true transformation happens. The paradigm shift we witness w.r.t internet,telecommunications, mobile, digital technologies deeply influences the business world around us.
As businesses become more competitive and technology continues to evolve, the role of the CIO ischanging. While matching steps with disruption is in itself a pre-requisite, the CIO needs to thinkbeyond and go the extra mile to stay ahead of the race.
Outpacing or going beyond change translates into an ability to embrace it gainfully to one’sadvantages and sometimes even control its course. This highlights the importance of pro-active participation from the CIO’s to stay ahead in the race and……..
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Customer JourneyOverview
Background > Leaders’ Meet 2015 > Theme > Date & Venue
5th – 7th June Lake Resort, Kumarakom
Background Event Elements
Customer JourneyOverview
Background > Leaders’ Meet 2015 > Theme > Date & Venue
Background Event Elements
Customer JourneyOverview
Highlights > Organizations > Feedback > Social Media Reach
1
• Engaging sessions led by Vinod Kumar, Sumeet Walia and VS Shridhar where we shared our musings on innovation and partnership, updated customers on our enterprise business, sought views /feedback on our strategy, engagement model and services.
2• Insightful session on ‘Winning in today’s digitally disruptive world’ by Jack Hidary - entrepreneur and
philanthropist who has been making a significant impact on the global technology industry
3
• Interactive sessions on ‘Next Game Changing Ideas’ aligned to Digital Enterprise, Unified Communications and Total Network Outsourcing by Srinivasan CR, Anthony Bartolo and Hari Nair respectively were well received by the participants
4• Workgroup sessions where customers deliberated and shared their perspectives on key ICT themes
impacting their businesses
5
• Sourav Ganguly spoke about how he reinvented his game at various stages of his career and truly went beyond the boundaries to redefine Indian cricket! ‘Dada’ also took a few swings at the ball and gave invaluable cricketing tips to the CIOs!
6• The ‘Go Beyond’ theme was creatively incorporated across all the customer touch points: pre-event
communication, customer’s journey to the venue, in-room and other activities at the venue
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Customer JourneyOverview
Day 1 Day 2 Day 3
Highlights > Organizations > Feedback > Social Media Reach
Welcoming the leaders Attendee passes at the registration desk
VS Shridhar welcoming CIOs Vinod Kumar addressing the CIOs
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Customer JourneyOverview
Highlights > Organizations > Feedback > Social Media ReachDay 1 Day 2 Day 3
iPad magician Keelen Leyser enthralling customers over dinner
Sourav Ganguly sharing his ‘Go Beyond’ experiences
Sourav Ganguly in action!
Leaders enjoying a performance by Sunita Bhuyan
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Customer JourneyOverview
Highlights > Organizations > Feedback > Social Media ReachDay 1 Day 2 Day 3
Keynote Session by Sumeet Walia Jack Hidary’s insightful session
Next Game Changing Idea : Srinivasan CR
Next Game Changing Idea : Hari Nair
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Customer JourneyOverview
Day 1 Day 2 Day 3
Highlights > Organizations > Feedback > Social Media Reach
Next Game Changing Idea : Anthony Bartolo
Enjoying Kerala’s beautiful backwaters on a Houseboat
Creating the essence of ‘Go Beyond’ Energizer activity : ‘Essence of Excellence’
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Customer JourneyOverview
Day 1 Day 2 Day 3
Highlights > Organizations > Feedback > Social Media Reach
In conversation with Anil Jaggia, CIO – HDFC Bank
In conversation with Varun Sood, CIO – Fortis Healthcare
Brainstorming during a workgroup session
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Customer JourneyOverview
Highlights > Organizations > Feedback > Social Media Reach
Rejuvenating Yoga session Clay creation : Rajendra Deshpande, CIO – Serco Global Services
Leaders sharing feedback
Day 1 Day 2 Day 3
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Customer JourneyOverview
Highlights > Organizations > Feedback > Social Media Reach
Background Event Elements
Customer JourneyOverview
Highlights > Organizations > Feedback > Social Media Reach
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Customer JourneyOverview
Highlights > Organizations > Feedback > Social Media Reach
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Customer JourneyOverview
Highlights > Organizations > Feedback > Social Media Reach
Great session on moonshot explosion by Jack Hidary @tata_comm @jackhidary #leadersmeet15 - Anurag Walia
Anil Jaggia, CIO, HDFC Bank says going digital is a cause for joy! #leadersmeet15 - Vijay Ramachandran
@tata_comm interesting innovation engine development explained by Vinod at the #leadersmeet15 #innovation - Avinash Velhal
Ex-India cricket team captain @sganguly99: “What you do with team talent is a true sign of leadership” #leadersmeet15 - Tata Communications
Featured Tweets
Click here to view all tweets
Twitter Conversations using #LeadersMeet15
50 tweets and 44 re-tweets from 24 contributors with
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Customer JourneyOverview
Save the Date > Invitations > Reminders > DM Invitation > Microsite >
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Customer JourneyOverview
Save the Date > Invitations > Reminders >
Invitation eDM 1st Go Beyond story - e-commerce giant : Flipkart
DM Invitation > Microsite >
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Customer JourneyOverview
Save the Date > Invitations > Reminders >
Follow up eDM2nd Go Beyond story – cricketer : Sourav Ganguly
DM Invitation > Microsite >
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Customer JourneyOverview
Save the Date > Invitations > Reminders >
Follow up eDM with 3rd Go Beyond story – Nike Air
DM Invitation > Microsite >
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Customer JourneyOverview
Save the Date > Invitations > Reminders >
Reminder email with 4th Go Beyond story – Mangalyan Mars Orbiter
DM Invitation > Microsite >
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Customer JourneyOverview
Save the Date > Invitations > Reminders >
See You Soon eDM
DM Invitation > Microsite >
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Customer JourneyOverview
Save the Date > Invitations > Reminders >
DM Box Book + Personalized Invite + Reading Light
DM Invitation > Microsite >
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Customer JourneyOverview
Save the Date > Invitations > Reminders >
Microsite Homepage
DM Invitation > Microsite >
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Customer JourneyOverview
Save the Date > Invitations > Reminders >
Go Beyond Stories page
DM Invitation > Microsite >
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Customer JourneyOverview
Save the Date > Invitations > Reminders >
Venue page
DM Invitation > Microsite >
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Customer JourneyOverview
Save the Date > Invitations > Reminders >
Leaders’ Meet Recap page
DM Invitation > Microsite >
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Customer JourneyOverview
Journey > In-room Engagement > Banquet Hall > Giveaway >
Puzzle Book given during customer’s journey to the venue
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Customer JourneyOverview
Journey > In-room Engagement > Banquet Hall > Giveaway >
‘Go Beyond’ themed In-room Activity 1Leaders were given this clay box and asked to give life to the idea
of ‘Make Clay Communicate’
‘Go Beyond’ themed In-room Activity 2
This activity challenged the Leaders to solve a tricky Tangram Paradox puzzle
Background Event Elements
Customer JourneyOverview
Journey > In-room Engagement > Banquet Hall > Giveaway >
Dinner Invite
Background Event Elements
Customer JourneyOverview
Journey > In-room Engagement > Banquet Hall > Giveaway >
‘Go Beyond’ themed Coasters
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Customer JourneyOverview
Journey > In-room Engagement > Banquet Hall > Giveaway >
Memento Card
Miniature cricket bat personalized and signed
by Sourav Ganguly
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