leader’s role in engagement presented by nancy carlson learning & development leader
TRANSCRIPT
Leader’s Role in Engagement
Presented by Nancy Carlson
Learning & Development Leader
Leader’s Role in Engagement
Presented by Nancy Carlson
Learning & Development Leader
Employee
Leader’s Role in Engagement
Presented by Nancy Carlson
Learning & Development Leader
Employee
(Engagement = Emotional involvement or commitment)
Learning Objectives
Learn what can trigger engagementUnderstand the impact that engagement
has on an individual’s performanceIdentify types of meaningful
communication to increase engagement
Individual Introductions
Name/Role What do you like most about your job?
Why start meetings this way?
IntroductionsAgendasObjectives
Foster Engagement
Immediately start to engage participants at the beginning of any meeting Introductions = ConnectionAgendas = CredibleObjectives = Contribution
Foster Engagement
Seek to engage participants at the beginning of any meeting Introductions = ConnectionAgendas = CredibleObjectives = Contribution
Good leaders pay close attention to engagement at meetings
Engage Your Audience or Else
Have you ever felt like this in a meeting?
Engagement Triggers
Make a ConnectionShow the ContributionDemonstrate Credibility
Engagement is an emotional involvement or commitment
Impact of Engagement
Highly committed employees try ??% harder The Corporate Leadership Report (CLC) 2007
Impact of Engagement
Highly committed employees try 57% harder The Corporate Leadership Report (CLC) 2007
Impact of Engagement
Highly committed employees try 57% harder The Corporate Leadership Report (CLC) 2007
“Best Employers” 78% Overall employee engagement&
Total Shareholder Return is 22% above average Aon/Hewitt 2011 Global Best Employer Research for 2010
Leadership in History
Engage your Team
Transferable Leadership Traits
What did Elizabeth do that got the troops to rally?
Trust and Admiration is Mutual
Believed in her people Believed in her people
and they believed in her.and they believed in her.
Trust and Admiration is Mutual
Believed in her people Believed in her people
and they believed in her.and they believed in her.
Engagement TriggersConnection – Contribution -Credibility
Leaders Communicate Effectively
CommunicationThe activity of conveying meaningfulmeaningful information
Leaders Communicate Effectively
CommunicationThe activity of conveying meaningfulmeaningful information
EngagementEmotional involvement or commitment
Leaders Communicate Effectively
CommunicationThe activity of conveying meaningfulmeaningful information
EngagementEmotional involvement or commitment
Engagement TriggersConnection – Contribution -Credibility
Manager Communication
What do managers communicate to employees that gives meaning to their role?
Meaningful Communication
Managers align the team’s and each individual’s contribution to:VisionStrategyGoalsValues Risks
Meaningful Communication
Managers align the team’s and each individual’s contribution to:VisionStrategyGoalsValues Risks
Be credible when making the connection between their contribution and its impact on the company’s results.
Align and Motivate
Connection Clearly articulate how goals fit with the company’s
strategy and the individuals interests.
Reward Success
Connection Clearly articulate how goals fit with the company’s
strategy and the individuals interests. Contribution
Define success by its impact to the company and reward successes.
Leverage and Develop Strengths
Connection Clearly articulate how goals fit with the company’s
strategy and the individuals interests. Contribution
Define success by its impact to the company and reward successes.
Accurately set goals that develop and use someone’s potential.
Build Trust and Admiration
Connection Clearly articulate how goals fit with the company’s
strategy and the individuals interests. Contribution
Define success by its impact to the company and reward successes.
Accurately set goals that develop and use someone’s potential.
Credibility Demonstrate honesty, integrity and be trusting Defend direct reports and team members
Tool: How engaged is your team
How would your team members respond?- I know what is expected of me at work?- I have the opportunity at work to do what I do best
every day?- I received recognition or praise, in the last seven days,
for doing good work?- There is someone at work who encourages me? - At work my opinions count?- The goals of my company make me feel my job is
important?- My co-workers are committed to do quality work?
Strongly agree answers correlate to highly engaged Source: First Break All the Rules by Marcus Buckingham
Tool: How engaged is your team
How would your team members respond?- I know what is expected of me at work? Set clear goals- I have the opportunity at work to do what I do best every
day? Leverage someone’s strengths- I received recognition or praise, in the last seven days,
for doing good work? Remember to say Thank You- There is someone at work who encourages my
development? Support and recognize development - At work my opinions count? Listen, acknowledge ideas- The goals of my company make me feel my job is
important? Link goals to the teams/company’s- My co-workers are committed to do quality work? Hire
for quality and recognize accomplishments
Strongly agree answers correlate to highly engaged Source: First Break All the Rules by Marcus Buckingham
Adapt Your Communication
Use different communication skills to maximize engagement: Balance advocacy and inquiryMake decisions using the ladder of inference Ask high-value questionsDemonstrate active listening
Summary
Meaningful communication can increase employee engagement:Motivate with goals Reward successLeverage and develop strengthsBuild trust and admiration
Engagement TriggersConnection – Contribution -Credibility