O V E R 1 . 5 M I L L I O N C O P I E S S O L Dr- 1

SAN FRANCISCO PUBLIC LIBRARYII II 1,1113 1223 01704 5425i c . o [ Z E S

& P O S N E RT H E

LEADERSHIPCHALLENGE I11 miti i

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T H E M O S T T R U S T E D S O U R C E O NB E C O M I N G A B E T T E R L E A D E R

THE FIVE PRACTICES OFEXEMPLARY LEADERSHIPSince 1983 we've been conducting research on personal-best leadership ex-periences, and we've discovered that there are countless examples of howleaders, like Dick and Claire, mobilize others to get extraordinary things donein virtually every arena of organized activity. We've found them in profit-based firms and nonprofits, manufacturing and services, government andbusiness, health care, education and entertainment, and work and commu-

nity service. Leaders reside in every city and every country, in every positionand every place. They're employees and volunteers, young and old, women andmen. Leadership knows no racial or religious bounds, no ethnic or culturalborders. We find exemplary leadership everywhere we look.

From our analysis of thousands of personal-best leadership experiences,we've discovered that ordinary people who guide others along pioneeringjourneys follow rather similar paths. Though each experience we examinedwas unique in expression, every case followed remarkably similar patterns ofaction. We've forged these common practices into a model of leadership, andwe offer it here as guidance for leaders as they attempt to keep their own bear-ings and steer others toward peak achievements.

As we looked deeper into the dynamic process of leadership, through caseanalyses and survey questionnaires, we uncovered five practices common topersonal-best leadership experiences. When getting extraordinary thingsdone in organizations, leaders engage in these Five Practices of ExemplaryLeadership:

• M o d e l the Way• Inspire a Shared Vision• Challenge the Process• Enable Others to Act

• Encourage the Heart

14 T H E LEADERSHIP CHALLENGE