LEADERSHIP AND DECISION LEADERSHIP AND DECISION MAKINGMAKING

SMILEY HOSPITALSMILEY HOSPITAL

Stephanie Claybourn, Calverta Jackson, and Maria RamirezStephanie Claybourn, Calverta Jackson, and Maria Ramirez

HCS 475HCS 475

August 20, 2012August 20, 2012

Dalynn CampbellDalynn Campbell

INTRODUCTIONINTRODUCTION Potential challenges for managementPotential challenges for management

Goals for the management teamGoals for the management team

Goals in order of importance to the management teamGoals in order of importance to the management team

Motivational toolsMotivational tools

Empowering staffEmpowering staff

Positives and Alternatives for modelingPositives and Alternatives for modeling

Incorporating mentorshipIncorporating mentorship

Handling resistanceHandling resistance

Measuring goalsMeasuring goals

Improving morale and measuring success Improving morale and measuring success

POTENTIAL CHALLENGES POTENTIAL CHALLENGES FOR MANAGEMENTFOR MANAGEMENT

Making employees happy and increasing moraleMaking employees happy and increasing morale

Creating a way to assess employee performanceCreating a way to assess employee performance

Creating an evaluation for the various Creating an evaluation for the various departments/age groups departments/age groups

Completion time of the challengeCompletion time of the challenge

The length of time it takes to evaluate the The length of time it takes to evaluate the changes and the effec changes and the effectsts

Summer offer decisions. (2012). Retrieved from Google Images. com

GOALS FOR THE MANAGEMENT GOALS FOR THE MANAGEMENT TEAMTEAM

Define what responsibility falls on each employeeDefine what responsibility falls on each employee

Make sure each employee understands his or her roleMake sure each employee understands his or her role

Fairly assess individual performancesFairly assess individual performances

Increase employee moraleIncrease employee morale

Improvement objectives. (2012). Retrieved from Google Images.com

GOALS IN ORDER OF GOALS IN ORDER OF IMPORTANCE TO MANAGEMENTIMPORTANCE TO MANAGEMENT

Define employee responsibilitiesDefine employee responsibilities

Employees understand his or her rolesEmployees understand his or her roles

Increase employee moraleIncrease employee morale

Assess work that is being completedAssess work that is being completed

Identify problems and make correctionsIdentify problems and make corrections

Goal 300x300.jpg. (2012). Retrieved from Google Images.com

MOTIVATIONAL TOOLSMOTIVATIONAL TOOLS

Positive and corrective feedbackPositive and corrective feedback

Create a positive work environmentCreate a positive work environment

Provide guidance to employeesProvide guidance to employees

Employee Motivation. (2012). Retrieved from Google Images.com

EMPOWERING STAFFEMPOWERING STAFF

RecognitionRecognition

Advancement opportunitiesAdvancement opportunities

Share goals of the organizationShare goals of the organization

Trust employeesTrust employees

Puzzle empower.jpg. (2012). Google Images.com

POSITIVE MODELING AND POSITIVE MODELING AND ALTERNATIVES FOR MODELINGALTERNATIVES FOR MODELING

POSITIVE MODELINGPOSITIVE MODELING ProfessionalismProfessionalism

Relationship managementRelationship management

Evidenced-based leadershipEvidenced-based leadership

Visioning and strategic planningVisioning and strategic planning

InspirationInspiration

Addressing tough issuesAddressing tough issues

Lifelong stewardshipLifelong stewardship

ALTERNATIVESALTERNATIVES Avoid rhetoric and emphasis on Avoid rhetoric and emphasis on personal satisfaction for specific personal satisfaction for specific performance performance

Avoid relating work performance to Avoid relating work performance to personal happiness personal happiness

Avoid hierarchy in dividing levels of Avoid hierarchy in dividing levels of associates associates

Avoid dividing groupsAvoid dividing groups

Leadership is shared and encouraged Leadership is shared and encouraged among associates among associates

Rotate project assignmentsRotate project assignments

Develop less experienced associates Develop less experienced associates

INCORPORATING MENTORSHIPINCORPORATING MENTORSHIPFORMAL MENTORSHIPFORMAL MENTORSHIP

Company-structured Company-structured mentoring programs mentoring programs

Performance based Performance based assessment of associate assessment of associate

Exposing top talent to Exposing top talent to multiple components of multiple components of an organization an organization

Training for new Training for new functional areasfunctional areas

Professional growthProfessional growth

INFORMAL MENTORSHIPINFORMAL MENTORSHIP

Individual associate Individual associate development development

Professional guidanceProfessional guidance

Make challenging career Make challenging career decisions decisions

Impact daily job dutiesImpact daily job duties

Move to the next levelMove to the next level

HANDLING RESISTANCEHANDLING RESISTANCE

Assess the situationAssess the situation

Identify the problemIdentify the problem

Gather informationGather information

Provide a solutionProvide a solution Evaluate how the solution Evaluate how the solution worked worked

Provide a different or improved Provide a different or improved solution if neededsolution if needed

Assess that problem is corrected Assess that problem is corrected and will not occur again and will not occur again

Through champions1.jpg. (2012). Google Images.com

MEASURING GOALSMEASURING GOALS Reexamining the goal throughout the processReexamining the goal throughout the process

Make sure the goal remains the sameMake sure the goal remains the same

Communicate changes Communicate changes

Remain on task with the progress of the goalRemain on task with the progress of the goal

Fotolia 3246476 XS.jpg. (2012). Retrieved from Google Images.com

IMPROVING MORAL AND IMPROVING MORAL AND MEASURING SUCCESSMEASURING SUCCESS

Communicate with employees about performanceCommunicate with employees about performance

Show appreciation Show appreciation

Evaluate staff moraleEvaluate staff morale

Measure the success on improving moraleMeasure the success on improving morale

Jigsawofsuccess.jpg. (2012). Retrieved from Google Images.com

CONCLUSIONCONCLUSION Facilitate good decisionsFacilitate good decisions

Broaden precise and appropriate informationBroaden precise and appropriate information

Visibly and exclusively update workVisibly and exclusively update work

Evaluate work effectiveness and valueEvaluate work effectiveness and value

Develop new ways to fairly assess staff performance Develop new ways to fairly assess staff performance according to job descriptions according to job descriptions

Make the right decisions for the right reasonsMake the right decisions for the right reasons

Motivating staffMotivating staff

Success in personal development. (2012). Retrieved from Google Images.com

REFERENCESREFERENCESAbout.com. (2012). Motivating Your Staff in a Time of Change. Retrieved from

http://humanresources.about.com/od/motivationsucces3/a/motivatestaff_2.htm

Articles Base (2012). Change Management. Retrieved on August 10, 2012, from

http://www.articlesbase.com/writing-articles/change-management-1924617.html

Holt, M. (2012). Employee morale Issues. Retrieved from http://smallbusiness.chron.com/employee-morale-issues-1824.html

Krumrie, M. (2012). Managers as motivators: Effective motivational tools. Retrieved from

http://allhealthcare.monster.com/benefits/articles/210-managers-as-motivators-effective-motivational-tools

Lamb, B. (2012). How to build a mentoring culture in your company. Retrieved from

http://www.sbnonline.com/2008/11/mentor-for-success-15949/

McKay, M. (2012). The importance of Setting Goals for a Business. Retrieved on August 10, 2012,

http://smallbusiness.chron.com/importance-setting-goals-business-834.html

Porter-O’Grady, T. & Malloch, K. (2007). Managing for success in health care. St. Louis, Mo:

Mosby, Elsevier

Suchan, J. (2012). Define Your Project Goals and Success Criteria. Retrieved from

http://office.microsoft.com/en-us/project-help/define-your-project-goals-and-success-criteria-HA001211137.aspx