ARE WE LEADERSHIP CENTERED AIESEC NOW?

WHAT IS THE MAIN VALUE WE PROVIDE FOR OUR CUSTOMERS?

WHAT DO WE WANT TO PROVIDE?

WHAT IS THE JOURNEY THAT OUR CUSTOMER LIVE WITH US?

WHAT RELATIONSHIPS DO WE BUILD WITH OUR CUSTOMERS?

WHY DO OUR EXCHANGE PARTNERS WORK WITH US?

DO WE ENGAGE THEM IN THE LEADERSHIP DEVELOPMENT FOR EPS?

CLEAR VALUE PROPOSITION

Kick-start the life-long leadership development journey of young people, by fostering the following 4 qualities:

I am aware of what is going in the world and enjoy taking an active role in contributing towards making it better

place for everyone

➤ Believes in their ability to make difference in the world

➤ Interesting in the world issues

➤ Enjoys taking responsibility for improving the world

I know what i am good at, what’s important to me, and what i am

passionate about. I am constantly exploring what i want to achieve in my

life

➤ Understands and lives personal values

➤ Focuses on strengths over weaknesses

➤ Explores one’s passion

I am able to communicate ideas clearly, engage in meaningful conversation with

others, and co-create space of collaboration that empower people to

take action

I come up with solutions to challenges. I am flexible and I am always ready to take the necessary risk . Every time i

fall i always stand back up

➤ Communicates effectively in diverse environments

➤ Develops and empower s other people

➤ Engage with others to achieve a bigger purpose

➤ Adopts and shows resilience in the face of challenges

➤ Transmits positivity to move forward throughout uncertainty

➤ Takes risk when its needed

CAN YOU SAY THAT EACH OF YOUR

EPS AND INTERNS ARE DEVELOPING THESE QUALITIES

NOW?If you have some doubts still - follow this

ppt further :)

CUSTOMER JOURNEY

WHAT ARE THE RELATIONSHIPS WE BUILD WITH

OUR CUSTOMERS?

WHY ARE THE CUSTOMER RELATIONS SO IMPORTANT?

Watch the full video here: https://www.youtube.com/watch?v=-hxX_Q5CnaA

CUSTOMER RELATIONS IN AIESEC

For more information go to: http://www.aies.ec/customer-relationship

If you answer “no” for at least one of the questions - be sure that your matching goes only in EXPA

OBSESS OVER CUSTOMERS - WHAT IS IT ABOUT?

➤ Is it about making people go to different platform after they chose interesting internship?

➤ Is that about not responding to people if they applied for your opportunity in opportunity portal, but didn’t fill in the attached google/podio form?

➤ Is it about specific opportunities being booked for specific countries while being posted in the open platform?

If you have basics on place (OPS, IPS, RIS, etc), let your members create extra activities inside VD

here are some examples

INVENT - WHERE CAN I DO THIS?

➤ Do you consider value delivery to be the most important part of customer flow?

➤ Do you have enough people to ensure that?

➤ Do you run enough activities for that?

1. Online activities inside VDPartners for online learning (GCPs: Australia, H-H, Taiwan); Personality tests; Resources for online education during internship preparation; online reflection questionnaires

2. Support buddiesECB team, EP buddies, EP leaders (2nd time in this project, EP LEAD journaling

Engage them in i&o journey activities for interns

THINK LONG-TERM - BRING YOUR ENABLERS ON BOARD

➤ Are your partners aware of their responsibility in leadership development?

➤ Are they ready to work with you for a long time and scale up the partnership frequently?

➤ Do you want them to do so?

THINK LONG-TERM - BRING YOUR ENABLERS ON BOARD

THESE ARE THE FIRST STEPS YOU CAN TAKE TO BECOME MORE LEADERSHIP CENTERED AIESEC

Good luck :) And share your GCPs in aies.ec